SUBMISSION PORTAL : https://form.asana.com/?k=OeW-HkjbJQwjpZtoxrk_gA&d=1202848681207645  REMOTE ROLE - WORK FROM ANYWHERE Softgen.ai is a high-speed, AI-native startup building the future of intelligent software. We’re looking for a Technical Support Engineer with strong engineering fundamentals and deep curiosity for AI development. If you're the kind of person who takes pride in solving hard problems, has excellent written English, and thrives in a “build fast, fix faster” environment, and wants to participate in a true, exciting, cutting-edge small-team startup environment read on. This is a hands-on role supporting our user base through technical troubleshooting, support triage, documentation, and light dev work. You’ll be working closely with engineers and leadership, helping shape the user experience and the support function at Softgen What You’ll Do Own L2 Support : Investigate, troubleshoot, and resolve technical support tickets that require code-level insight with clear, accurate written responses. Improve support processes by spotting inefficiencies and proposing automation Investigate backend issues by reviewing logs, querying data, and debugging errors Bridge Dev & Support : Translate engineering decisions into clear, helpful responses for users. Communicate bugs, escalate issues, and follow through until resolved. Flag critical issues and coordinate with developers for resolution Create Documentation : Write and maintain self-serve product docs and internal technical SOPs. Contribute to Process : Spot patterns, propose automations, and help us scale support without sacrificing quality. Contribute to product QA and validation as needed Embody Obsession : We’re not a 9–5. You need to thrive in a "ship fast, break things, fix it faster" environment. What You Bring Technical background : 3–5 years of engineering experience (web, APIs, backend or full stack) Strong experience with web development, APIs, AI, debugging tools, and reading logs/code to identify issues. Strong experience in AI-first tools, frameworks, or applications (You’ve built your own projects.) Previous experience in technical support, QA, or devrel is a big plus Customer-focused : You know how to turn technical resolutions into clear explanations that keep users happy. Builder mentality : You ship. You don’t wait to be told what to do. You see gaps and fill them. Fast, self-directed, and ready to take ownership without micromanagement. Excellent written English : clear, professional, and concise communicator. You’ll be writing public-facing docs and support responses. Precision matters. Timezone overlap with US : Ability to work at least partially during U.S. time zones (Pacific or Eastern) Hustle energy : You’re hungry to prove yourself and become irreplaceable. We move fast. You’ll need to keep up. Reliable internet, quiet work environment, and can be online during key hours. Bonus Points Startup or fast-growth environment experience Experience with LLM APIs (OpenAI, Claude, Groq, etc.) Familiarity with tools like Slack, Linear, Notion, Postman, and basic SQL Willing to work flexible hours when duty calls A personal portfolio of shipped projects Compensation Up to $2000 USD/month , depending on experience Contract-to-hire possible for high performers Room for growth as the support org scales Why Join Softgen? Operate at the bleeding edge of AI technology Work alongside serious builders and believers. (Small team, massive impact—your work will be felt immediately) Help shape a rocket ship before it takes off. No bureaucracy. Just impact. - Work alongside serious builders and believers. TO Apply: Submit your CV, GitHub (if available), and a short paragraph introducing yourself and why this role excites you. Bonus if you include a link to anything you've built or supported. Click Here to submit your application: https://form.asana.com/?k=OeW-HkjbJQwjpZtoxrk_gA&d=1202848681207645 Softgen.ai is where hustle meets mission. If you're looking for comfort, this isn't for you. If you're looking to grow 10x in a year and love building in the trenches, welcome aboard. Show more Show less