Job Summary: We are seeking a skilled and proactive Desktop Support Engineer to join our IT team. The individual will be responsible for providing technical support to users by diagnosing and resolving hardware, software, and network issues. The ideal candidate will have strong troubleshooting skills, excellent communication, and a focus on delivering exceptional customer service. Key Responsibilities: Technical Support: Provide 1st and 2nd level support for all hardware and software-related issues, including desktops, laptops, printers, and mobile devices. Installation & Configuration: Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and enterprise software applications. Hardware Troubleshooting: Diagnose and repair hardware malfunctions, including performing upgrades, replacing faulty components, and ensuring devices function correctly. Networking Support: Assist in diagnosing and troubleshooting basic network issues (LAN, WAN, Wi-Fi, VPN), and working with network administrators for complex problems. Remote Support: Provide remote troubleshooting and support to users via phone, email, or remote desktop tools. User Account Management: Create, modify, and manage user accounts, email accounts, and permissions using tools like Active Directory, Office 365, or other similar platforms. Asset Management: Maintain accurate inventory of hardware and software assets, ensuring systems are compliant with company policies. Documentation: Document troubleshooting steps, solutions, and standard operating procedures in a knowledge base. Security Compliance: Ensure compliance with security policies, including software updates, patching, antivirus management, and enforcing security protocols. Backup and Recovery: Assist in implementing and managing data backup and recovery processes for users and workstations. Customer Service: Act as a point of contact for IT-related queries, delivering efficient and effective solutions with a strong focus on customer satisfaction. Skills & Qualifications: Educational Requirements: Diploma/ degree in IT, Computer Science, or a related field (preferred). Experience: 2-4 years of experience in desktop support, technical support, or helpdesk roles. Experience with Windows (10/11), macOS, and Linux operating systems. Hands-on experience with Active Directory, Group Policies, and Office 365 administration.

We are looking for a proactive and results-driven Key Account Sales Manager to spearhead corporate sales for Vodafone Idea (VI) postpaid SIM cards. The role requires fostering and maintaining strong relationships with corporate clients, understanding their communication needs, and offering tailored postpaid solutions. An ideal candidate should have a solid background in sales, a deep understanding of telecom products, and the ability to effectively manage key accounts.

Title: Centre Head – HSRP Operations Location: Aundh, Maharashtra Experience: 3–5 years Industry Background Preferred: Tech-driven operations/logistics platforms About the Role: We are seeking a dynamic and tech-savvy Centre Head to lead our HSRP number plate fitment centre. The ideal candidate will have hands-on experience in vehicle-related services (preferably HSRP), combined with a strong background in high-volume, fast-paced operations. This role requires strong people management skills, operational acumen, and the ability to work with technology-driven systems. Key Responsibilities: Lead day-to-day operations of the HSRP fitment center to ensure timely and accurate service delivery. Supervise staff scheduling, training, and performance, fostering a high-performance culture. Oversee customer service standards and resolve escalations efficiently. Coordinate with backend tech teams to optimize workflows using digital tools (e.g., dashboards, CRMs, booking systems). Maintain accurate inventory of HSRP stock and ensure timely replenishment. Continuously identify areas for improvement and automation within the fitment process. Requirements: Minimum 3 years of experience in operations management; Technologically adept; comfortable with dashboards, mobile apps, CRM systems, and data analysis. Strong leadership and team management capabilities. Willingness to work in a field-intensive environment and manage ground-level challenges. Good communication skills (Hindi and English preferred; regional languages a plus). Preferred Qualifications: Bachelor's degree in Operations, Business Administration, or related field.