1796 Soft Skills Jobs - Page 22

We are looking for a dynamic and results-oriented Assistant Manager Sales Training to design, develop, and deliver effective sales training programs. The ideal candidate will be responsible for preparing training materials, conducting engaging sessions, evaluating training effectiveness, and supporting employee engagement initiatives. This role requires flexibility for travel across locations to support both On-the-Job Training (OJT) and in-person classroom training sessions. Key Responsibilities: Training Program Development Design and create structured training programs aligned with business and sales objectives. Develop content tailored to different levels of the sales team (new joiners to experienced professionals). Training Delivery Conduct classroom training, virtual sessions, and OJT (On-the-Job Training) to enhance selling skills, product knowledge, and customer engagement. Facilitate interactive learning experiences using a variety of instructional methods and tools. Training Material Preparation Prepare and update training manuals, guides, presentations, and other instructional materials. Ensure content accuracy and alignment with organizational goals and brand standards. Evaluation & Feedback Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Identify areas of improvement and revise training programs as needed. Employee Engagement Collaborate with HR and other departments to support and implement employee engagement initiatives. Promote a positive and inclusive learning environment. Requirements: Bachelors degree in any discipline (MBA in HR/Marketing preferred). Proven experience in training, preferably in sales or customer-facing roles. Strong communication, presentation, and facilitation skills. Ability to work independently and manage multiple training programs. Willingness to travel across locations for training delivery.

Responsibilities: * Develop lesson plans & deliver engaging lectures * Collaborate with department team on curriculum development * Conduct research & publish findings * Provide individualized coaching sessions

Dear Candidate, We are hiring for Voice n Accent Trainer Noida Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9399615758 Monica ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9399615758 Monica ) Key Responsibilities: Conduct Voice & Accent Training programs for new hires and existing employees. Deliver modules on Voice and Accent, spoken& written English, grammar, neutral accent, intonation, email writing, and professional communication . Facilitate pre- and post-assessments and maintain training effectiveness scores. Create and update content, exercises, and training aids to ensure relevance and engagement. Provide individual feedback and coaching to improve trainees' spoken and written communication. Collaborate with Ops and Quality teams to identify voice and accent training/letter writing needs and create customized learning plans . Track progress and maintain training MIS, reports, and feedback logs. Should be able to conduct back to back batches and provide floor support on Language and Voice and accent training Key Skills & Competencies: Excellent command over English language (written and spoken) Expertise in English Voice and Accent ( phonetics, MTI reduction, intonation, and global accents) Strong email etiquette and business writing skills Interactive training style with classroom and virtual facilitation experience Should have been part of Voice and Accent team in a BPS/BPO industry for at least 2 years Hands on expertise on tools like Versant, Meritrac etc Should be able to evaluate staff on written English language & V&A parameters and customized interventions to improve them Empathetic, patient, and adaptable with good interpersonal skills Excellent facilitation skills Knowledge of tools like MS Office and feedback tools Total Experience Expected: 05-08 years (To Confirm Please Drop a Whatsapp or call on 9399615758 Monica ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9399615758 Monica ) Regards SPARK CONSULTANCY

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URGENT HIRING !!! For more information call or WhatsApp +91 9289584545 Mail us at: [HIDDEN TEXT] location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc. Key Responsibilities Project Planning and Execution: This role involves meticulous planning, scheduling, and execution of projects to ensure timely delivery and quality outcomes. Problem-Solving and Decision-Making: The Bpo Operations Manager tackles complex challenges, identifies root causes of issues, and makes strategic decisions to optimize operational processes. Collaboration with Cross-Functional Teams: Collaboration is key in this role as it involves working closely with different departments to streamline operations, resolve interdepartmental issues, and drive collective success. Leadership and Mentorship: The Bpo Operations Manager provides leadership, guidance, and mentorship to team members, fostering a culture of continuous improvement and professional development. Process Improvement and Innovation: Continuous process enhancement and innovation are vital aspects of this role to drive operational efficiency, enhance service quality, and stay ahead of industry trends. Technical or Customer-Facing Responsibilities: Depending on the organization, the Bpo Operations Manager may have specific technical duties or client-facing responsibilities to ensure seamless service delivery and customer satisfaction.

* Monitor complete operations of the centre on daily basis * Provide training to the students/staff * Connect /Visit customers periodically * Ensure the complete organisational goals are achieved. * Monitor the tasks of the team and develop them. Annual bonus

Roles& Responsibility:- Train new Customer Service Executives in the area of Voice and Accent Neutralization, Customer Service Skills and Cultural Sensitization Conducting regular refresher sessions to improve or maintain the core skills of the customer service executives on the operation floor. Carry out voice coaching activities for the process to maximize the effectiveness of the executives. Provide support in creation of training modules. Mentor and groom new team members Measure performance of the team by preparing team score cards. Desired Candidate Proifle Any Graduate Minimum 1 year of practical professional experience as a soft skill trainer/Communication Trainer/Coach Flexible with Rotational Shits/Night Shifts 2 way Transport Provided Immediate Joiner Only Work From Office Work -Location- Godrej Waterside ,Kolkata Contact- 8114915564 for more or drop cv to lipika.palo@teleperformnacedibs.com

A Civil Project Manager bridges technical engineering knowledge with management, leadership, and business acumen. Their skill set typically spans technical, managerial, communication, and soft skills. Heres a breakdown: Technical Skills • Civil Engineering Knowledge: Strong foundation in structural, geotechnical, transportation, water, and environmental engineering. • Construction Methods & Materials: Understanding of construction techniques, equipment, and material properties. • Project Planning & Scheduling: Proficiency with tools like Primavera P6, MS Project, or TILOS. • Cost Estimation & Budgeting: Preparing BOQs, cost forecasts, and managing financial constraints. • Contract & Procurement Management: Knowledge of FIDIC, NEC, or local contract standards. • Quality Control & Assurance: Ensuring compliance with codes, standards, and safety regulations. • Risk Management: Identifying, analyzing, and mitigating project risks. • Software Proficiency: AutoCAD, Civil 3D, Revit, BIM, and project management tools. Managerial Skills • Leadership & Team Management: Leading multidisciplinary teams and contractors. • Time Management: Prioritizing tasks, meeting deadlines, and handling delays. • Resource Allocation: Efficiently managing manpower, equipment, and materials. • Decision-Making: Balancing technical, financial, and safety factors. • Negotiation: Handling disputes with contractors, clients, and stakeholders. Communication Skills • Stakeholder Management: Building trust with clients, consultants, and authorities. • Report Writing & Documentation: Preparing progress reports, proposals, and documentation. • Presentation Skills: Explaining technical information to non-technical stakeholders. • Conflict Resolution: Mediating disputes between parties. Soft Skills • Problem-Solving: Quickly finding solutions on-site. • Adaptability: Handling changes in design, budget, or schedule. • Attention to Detail: Ensuring compliance with drawings and specs. • Analytical Thinking: Evaluating data and making sound decisions. • Work Ethic & Integrity: Maintaining safety, quality, and transparency.Role & responsibilities

QUALIFICTION & EQUIVALENT WORK EXPERIENCE 1 Should be an Graduate / Engineering Graduate / Diploma with Good communication, presentation, and interpersonal skills. 2 In Depth Knowledge of Dealership Sales and Aftersales Operation. In Depth Sales & Aftaersales Process Knowledge and Selling Skills 3 Dealership Operation and Customer Oriented. Focused to drive result in Network 4 Knowledge of the latest corporate training / Coaching techniques. 5 Excellent time management and organizational skills. 6 Willing to travel out station 7 Total 8-12 yrs. of experience in Automobile Sales or Service Operation / Training / Coaching & with Mini 3- 5 yrs. of OEM Exposure Preferred. 8 Have an experience of delivering max of 18 days training/coaching per month 9 Exposure in similar kind of process coaching / training is added advantage 10 Should be proficient in Computer, special skills on Content Delivery, Power Point & Excel ( will follow a screening test) ROLES & RESPONSIBILITIES OF QUALITY COACH 1 Understand the Project Intent and Deliver through Network Transformation towards the Objective 2 Drive Quality and Customer Centricity in Dealer Network and Reduce dispersion 3 Coach, mentor, motivate and supervise participants, and influence them to take positive action and accountability for their assigned responsibilities. 4 Collaborate with Dealership management & Regional Teams to deploy the Project / Content 5 Support in Planning & Scheduling training sessions and deliver according to the plan 6 Ensures Process implementation and adherence at Network by Dealership Team 7 Indentify the gaps between standards and real implementation and handholds through OJT 8 Ensures KPIs are met through process adherence - Test Drive, PSF, Conversion Ratio Etc. for Sales and PSF, Final Inspection, Appointment %, Repeat Repair etc. for Service 9 Monitor and Work together to improve the adherence level, KPIs and End Customer Satisfaction 10 Develop monitoring systems to ensure that all network employees are performing job responsibilities as per SOP's. 11 Keeps himself Updated for recent developments, enhancements, Tools, Processes, Policies, Products so as to coach Dealerships 12 Interact and update Regional Teams for their respective deployement, status and pain areas for action / support required if any 13 Assess Dealership adherence Level through Periodic and Sustenance Audits 14 Ensure timely communication with Network and Regions. Daily update to the Project Team 15 Should be able to derive commercial contribution through efficient and effect processes at Network 16 Responsible for Engaging the Dealer Principal and Team on Program Implementation and Adhrence 17 Prepare training materials such as module summaries, videos, and presentations basis specific needs 18 Special Refresher for New Employees at Deployed Dealer 19 Drive Other New Breakthough & Digital Tools for Implementation and Use 20 Ensure CS Priorities / Action Items Implementation as per Direction of Project Management 21 Engage Dealer IDTs for self reliance 22 Should be able to analyse and interpret Sales Data into Strategic actions 23 Should enhance Customer Satisfaction, E-reputation, Reduce Complaint and Rate of Return

• Min 3 years of experience in BPO Industry • Min1 year as a Trainer on BPO • Exp into E-commerce account will be added advantage • 6 days working (1 day rotational off) • Should be a TTT certified trainer • should be fluent in English & Hindi

Your main responsibilities The Technical Trainer creates added value through the preparation, planning and execution of technical training courses according to the KG technical training plan. Key responsibilities include: Train employees according to the courses assigned in the technical training plan. Develop new technical training courses as requested by the KG business needs. Adapt Corporate technical training courses to local needs. Support the Technical Certification program. Maintain and update the training management systems. What you bring For the Technical Trainer position, Schindler seeks people with: Expertise Desired technical or training experience for at least five to seven years. Knowledge and Skills Desired elevator and escalator products & process knowledge, Training skills, Communication skills, Time Management skills, IT skills, English skills. Education BE in Engineering

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Hiring for US medical insurance process customer service location Malad hsc/ grad minimum 6 mnth experience can apply salary upto 43k inhand depending on the last inhand salary need excellent communication skills US rotaional shifts. interested candidates call on 8828237377. regards Snehal.

Basic Instrument Knowledge Quality inspection Knowledge about GD&T Manpower Handling Customer Handling Soft Skiiled communication Skilled

Need an intelligent & smart Accountant in Panchkula CA firm. Great learning opportunity too. Work includes - Daily accounting GST & PF filings TDS Returns Strong accounting understanding required & basic GST knowledge with soft-skills. Assistive technologies Accessible workspace Job/soft skill training

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Role & responsibilities Support implementation of quality control processes in rubber compounding, molding, and finishing. Conduct in-process and final inspections to ensure adherence to quality standards. Support day-to-day production activities in rubber compounding, molding, and curing processes. Monitor process parameters to achieve output, efficiency, and quality targets . Coordinate with quality and maintenance teams to ensure smooth plant operations . Preferred candidate profile We are a mid-size rubber manufacturing company seeking enthusiastic Male Engineering Freshers (02 years) who are eager to learn and grow in a dynamic environment. As part of our Quality, Maintenance, or Production Engineering teams , you will gain hands-on exposure to core manufacturing processes and play an important role in ensuring smooth plant operations.

Hello Candidate, Greetings from Hungry Bird IT Consulting Services Pvt. Ltd.! We're hiring a Business Development Executive/Manager for our client. Job Title: Business Development Manager Banking Credit Loans & Collections Location: LB Nagar Department: Business Development / Collections Reporting to: Head Collections & Partnerships Employment Type: Full-time Salary: As per industry standards + Incentives based on performance Job Purpose: To drive business growth by empaneling the agency with credit lenders such as HDFC Bank, CreditBee, Navi, and other digital loan providers , and to establish strong partnerships for debt collection services . The role requires a candidate with a good understanding of collections and the lending ecosystem to ensure smooth onboarding and business execution. Key Responsibilities: Empanelment & Partnerships: Identify and approach digital lenders, NBFCs, banks (e.g., HDFC Bank, Navi, CreditBee, etc.) for empanelment opportunities. Prepare proposals and presentations tailored to lenders collection needs. Lead negotiations and finalize service agreements and onboarding formalities. Business Development: Build a pipeline of potential lender partners for collections. Develop strong relationships with key decision-makers in lending institutions. Monitor market trends and competitor activity in the digital lending and collections space. Collections Strategy Support: Understand the collections process and offer tailored solutions to lender partners. Act as a bridge between internal collections teams and external partners. Ensure compliance with lender and regulatory requirements. Client Servicing & Relationship Management: Serve as the primary point of contact for partner lenders. Ensure consistent performance updates, issue resolution, and SLA adherence. Maintain high levels of client satisfaction and retention. Key Requirements: Education: Graduate in Business Administration, Finance, or related field (MBA preferred). Experience: Minimum 24 years in business development in collections, NBFCs, fintech, or banking sector . Knowledge: Basic understanding of collections processes and digital lending partners . Familiarity with the operational and compliance framework in collections. Skills: Strong communication and negotiation skills. Ability to develop proposals and pitch services effectively. Relationship-building and stakeholder management. (Interested candidates can share their CV to Shreya@hungrybird.in or call on 9701432176) Please furnish the below-mentioned details that would help us expedite the process. PLEASE MENTION THE RELEVANT POSITION IN THE SUBJECT LINE OF THE EMAIL. Example: KRISHNA, HR MANAGER, 7 YEARS, 20 DAYS NOTICE Name: Position applying for: Total experience: Notice period: Current Salary: Expected Salary: Thanks and Regards Shreya +91 9701432176

Role & responsibilities Conduct market research and competitor analysis to identify business opportunities. Support social media marketing activities (content posting, engagement tracking, reporting). Create marketing content such as presentations, posts, flyers, and emailers. Coordinate with sales and business development teams to generate leads. Help organize promotional events and brand awareness activities. Maintain and update marketing databases, CRM, and analytics reports. Monitor campaign performance and provide insights for improvement. Skills Required Knowledge of marketing concepts (4Ps, branding, consumer behavior). Strong communication and interpersonal skills. Basic knowledge of digital marketing tools (SEO, social media, email marketing). MS Office (Excel, PowerPoint, Word) proficiency. Creativity, adaptability, and eagerness to learn. Work Days : Monday- Friday

Designation -Process trainer for domestic process. Job Description Scheduling and conducting training sessions on various call center topics to prepare and support new employees. Training experienced employees on new or updated call center procedures to improve their performance. Observing the daily operations of call center employees and identifying any areas of improvement. Liaising with team leaders and managers to conduct on-the-job coaching. Measuring the effectiveness of training sessions and preparing individual or team progress reports. Creating and managing the training budget. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. Requirements: Minimum 1 year as a Process Trainer in customer service industry / Domestic BPO Minimum 3 years of overall experience in BPO Industry Experience with E-commerce account will be added advantage 6 days working (1 day rotational off) Graduate from a recognised UGC university Candidates should be fluent in English & Hindi communications Candidate should have good presentation skills. Kindly share the resume at Shriti.rani@startek.com Sangana.bala@startek.com Bala-9148813839 Location 1: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Location 2: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068

Role-Virtual Conference Video Operator Overview We are seeking a tech-savvy, customer-focused Virtual Conference Video Operator to join our dynamic team. This role involves managing and supporting high-value virtual events and video conferences for a global clientele. The ideal candidate will be highly proficient with modern communication tools, possess excellent problem-solving skills, and have a flair for managing demanding customer interactions in a professional, efficient manner. Experience: 3 - 6 Years Key Traits for Success To thrive in this role, you should naturally possess: Outstanding English communication skills written, spoken, and listening (across a multinational customer environment) Customer-centric attitude able to engage with professionalism, patience, and finesse Tech-savviness capable of juggling multiple applications, office tools, and platforms during a typical workday Troubleshooting mindset – proactive problem-solver who remains calm with irate customers Adaptability – open to learning and navigating evolving digital ecosystems Confidence and courage – with the poise to manage high-pressure situations Ownership-driven work ethic – with a relentless drive to succeed Learning-enabled mindset – open to continuous improvement and growth Preferred Industry Background (Optional but Valued) We value experience in any of the following customer-facing domains: Hospitality & Hotel Industry Airlines Video Conferencing & Event Management Products SaaS Product Companies IT & ITeS Technical Support Unified Communication Hardware & Software Support However, if you feel you’re the right fit despite a different background, we encourage you to apply. What We Offer Industry-leading compensation & benefits package A rewards and recognition framework to keep you motivated and engaged Exposure to the latest Unified Communication Platforms — a must-have skill for the global digital workforce A fun, fast-paced work environment focused on innovation and real-time learning Opportunity to interact with top global business leaders and apply unique customer engagement techniques A collaborative global learning culture — work with teams across continents and industries A challenging yet rewarding daily journey of problem-solving, customer service, and innovation Technical Skills & Tool Proficiency (Mandatory) Candidates must have strong working knowledge of: Microsoft Office Suite (Word, PowerPoint, Outlook) Advanced Excel & Google Sheets Communication & Productivity Tools: Salesforce.com WeChat Zoom Webex Slack Freshdesk Kissflow Cflow G-Suite Microsoft Teams GoToMeeting (GTM) Jabber

Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. Mandatory Skills: Training. Experience: 8-10 Years.

Job Roles Cyber Security : Application | End Point | Information | Infrastructure | IT Forensic Cloud Computing : Cloud Infra | App Dev | Architect IoT | Embedded | UX AI | Data Analytics | Machine Learning Full Stack | Software Dev | Testing Performance bonus Referral bonus Work from home

Job Role: Training & HR Executive Location: Navi Mumbai, KHARGHAR (On-site & Hybrid) Salary: Up to 1,20,000 LPA PLEASE READ THE JOB DESCRIPTION & SALARY OFFERING BEFORE APPLYING!