4 Soe Jobs

Role & responsibilities As the front line and face of IT, the IT Service Desk Analyst is the first point of contact for all staff. You will provide prompt, courteous, and friendly service via telephone, Teams, remote software, self-service, or any other contact method. This includes first and second-level support for all IT systems and services, ensuring the security and integrity of computer and user operations in accordance with security and strategic plans, with a focus on your local geographic region. Serve as the single point of contact for all staff, logging all incidents and service requests through the designated helpdesk system. Manage incidents, planning and prioritizing systematically to minimize backlog and ensure operational efficiency. Ensure business continuity by actively monitoring systems or sites that are down, following Incident management and outage communication procedures. Develop, contribute to, and ensure adherence to all IT procedures and policies. Promote a culture of service excellence and continual improvement within the IT team, actively seeking out improvements, new ideas, or solutions for issues that may arise. Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required, ensuring the customer is kept informed of progress. Administer, deploy, and maintain all end-user IT devices (such as computers, laptops, tablets, printers, mobile phones, scanners, etc.). Support end-user and server infrastructure life cycle management, including consultation, quoting, vendor management, SOE Build, hardware diagnosis, warranty claims, and decommissioning. Track IT assets, software, OS, end-user auditing, and license management. Administer Active Directory Users and Computers, security groups, and user account creation/modification/removal in cooperation with HR. Provide support for cloud-based video conferencing as well as general AV facilities troubleshooting and support. Ensure compliance with Company cyber security controls and standards. Contribute to the ongoing development of related policies and procedures, including appropriate controls around organizational change management. Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions. Provide technical assistance to Major Incident team and undertake technical Major Incident roles when required, supporting when major incident occurred. Demonstrate strong analytical and problem-solving skills, with a proven track record of diagnosing and resolving technical issues efficiently. Willingness to learn and good team player. Preferred candidate profile Minimum of 4-8+ years demonstrated experience as a support analyst within an enterprise environment. Similar industry experience or tertiary qualification in IT and extensive practical experience. Demonstrated experience with network support, diagnostics, and troubleshooting. Excellent relationship-building and communication skills, with the ability to make technical and complex issues simple and easily understood. Ability to create clear and concise documentation, end-user guides, how-to guides, and technical process guides. Excellent organizational skills with the ability to prioritize work and work autonomously. Experience working in a remote service desk team, including the use of an ITSM platform such as ManageEngine/SNOW/Zendesk/Jira and remote tools such as BeyondTrust/Anydesk/TeamViewer/MSTeam Screenshared. Proven experience with support, administration, and troubleshooting of the following technologies/solutions in a multi-site commercial environment: Microsoft Server 2012-2025 including core services: AD, Group Policy, PowerShell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, Storage, Logging, WSUS, etc. Microsoft Desktop Operating Systems from Windows XP to Windows 11, primarily Windows 10 Microsoft Exchange Hybrid environment Real time network monitoring (Solar wind) Microsoft SCCM and Intune Active Directory O365 administration and troubleshooting Administration, maintenance, and troubleshooting Unified communications (VOIP, VC, 8x8, MS Teams) Apple and Android technologies (advantageous) Experience working with hardware vendors and 3rd party service providers. Proven excellent problem-solving skills. Ability to cope under pressure. Ability to work on time-sensitive tasks. Ability to work independently as well as being a mentor. Excellent written and verbal communication skills. Ability to engage with personnel at all levels of the organization. Ability to take accountability and responsibility. Perks and benefits

The SOE Administrator will be responsible for managing the SOE system, ensuring smooth operations for UK dental hospitals. This role involves handling user management, clinician diary updates, reporting, clinical audits and payroll query submissions.

About The Role : We seek an experienced Business Systems Analyst to join our Supply Chain IT team. The primary focus of this position is to enable, transform, and deliver Supply Planning data solutions for Intel's key business groups. In this position, you will collaborate with stakeholders from various business domains, including the business operations team, Master data, Supply Planning, Finance, and other IT teams. The ideal candidate should possess a combination of business process knowledge, data and analytics skills, and acumen to enable process transformation by leveraging technology.Responsibilities include but are not limited to: - Collaborate with stakeholders to establish, prioritize, implement, maintain, improve, and discontinue process capabilities.- Develop detailed functional specifications and work closely with business stakeholders and the Blue Yonder team.- Design new data pipelines and maintain existing ones between SAP, the data warehouse, the Planning Data Hub, and the Blue Yonder landscape.- Identify business requirements and system specifications that meet user data needs, map them to system capabilities, and recommend technical solutions.- Partner with SAP Master Data, Order to Cash (O2C), Procure to Pay (P2P), and Supply Planning teams to understand data needs and capture them as requirements for implementing pipelines in Snowflake.- Participate in all phases of product testing, from unit testing to user acceptance testing on the IT front.- Ensure alignment of transformation efforts with relevant enterprise-level initiatives.- Maintain and build stakeholder relationships while effectively communicating across teams.- Estimate effort and schedules for major projects, driving the team to meet timelines while ensuring quality. Qualifications Minimum Qualifications: Bachelor's and/or master's degree and 9+ years of experience in: Supply Planning - SOP and SOE processes. Inventory Management or Production Planning Business Processes. Designing and implementing data solutions for enterprise planning software solutions such as Blue Yonder ESP, IBP, or equivalent. A background in semiconductor manufacturing and high-level SQL knowledge. Preferred Qualifications: Designing data solutions on Snowflake, Azure Databricks, or similar environments. Knowledge in Order to Cash and Procure or Pay E2E processes. Inside this Business Group Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

Your future role Take on a new challenge and apply your comprehensive expertise in Windows deployment and endpoint management in a new cutting-edge field. You'll work alongside innovative, solution-focused, and collaborative teammates. You'll strategize and oversee the deployment of Windows 11/10 Autopilot SOE services, ensuring they meet functional requirements. Day-to-day, you'll work closely with teams across the business (Operating System, Active Directory, GPO, Applications team), develop deployment strategies, and much more. You'll specifically take care of drafting and finalizing designs, reviewing and updating Alstom Images, and supporting the development of test methods for Autopilot SOE images. You will also be instrumental in troubleshooting and resolving complex technical issues. We'll look to you for: Building and implementing deployment strategies for Windows environments Collaborating with various IT teams to integrate and finalize designs Ensuring the continuous improvement of Alstom Image versions Developing test procedures and managing risks associated with deployments Providing high-level troubleshooting and technical support Contributing to the development of new SOE builds, migrations, and upgrades Enhancing engagement with business and IT partners All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: A Bachelor's degree in Engineering, Science, or Technology over all 7+year of experience Experience or understanding of Autopilot SOE/Imaging, Intune, OS Migrations, and OS troubleshooting Knowledge of Microsoft Windows 11/10, Intune, SCCM/MECM, Autopilot Familiarity with PowerShell scripting and automation Excellent communication and vendor management skills Experience in a global IT environment and ITIL processes Flexibility and adaptability in managing global processes and availability for on-call emergency situations Things you'll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with the latest security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards more advanced IT roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)