Social Media Executive

Job Description - Social Media Executive Location Shivpuri / Tapovan (6 days a week. one weekly off) Reports To Marketing & Communications Manager Role Overview As Social Media Executive, you’ll be the digital voice of Thrill Factory, Drone Craft, Thrill Café, and Adda Bar. Your mission is to create engaging content, nurture our online communities, and ensure every guest query is handled quickly and warmly—driving both brand love and bookings. Key Responsibilities (Day-to-Day) Focus Area What You’ll Do Guest Engagement Reply to all Instagram queries for Thrill Factory each morning, maintaining a friendly, solution-oriented tone. Handle incoming calls (mobile & Instagram) from prospective or in-house guests, providing accurate information and upselling activities where relevant. Query Management Log every resolved query in the shared Query Sheet immediately after response, ensuring data hygiene for future analysis. Content Creation & Publishing Upload two fresh activity videos daily to the shared Drive folders, following correct naming conventions. Produce eye-catching Instagram Stories; tag/mention featured guests to boost reach and encourage resharing. Channel Ownership Post and schedule content for the Drone Craft and Thrill Factory YouTube channels; create new channels/playlists as needed. Manage Instagram accounts for Thrill Café, Thrill Factory, and Adda Bar—covering feed posts, Reels, Stories, and Highlights. Basic video trimming and captioning included. Community Growth & Reporting Monitor comments, DMs, and story replies; escalate issues promptly. Share a concise Daily Work Report with metrics (queries handled, videos uploaded, stories posted, follower growth) at end of shift. Success Metrics Job Types: Full-time, Permanent Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Work Location: In person