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SOC Support Engineer Captalent Hr

2.0 - 3.0 years

3 - 5 Lacs

chennai

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Key Responsibilities Coordinate, assign, and track tasks across multiple SOC shifts to maintain continuity and operational efficiency. Act as a central point of communication between cross-functional teams, including security analysts, field teams, and technical support. Utilize tools such as Trello, Zendesk, and Excel to manage task workflows, track metrics, and report progress. Maintain clear and concise documentation to support seamless handovers between shifts. Identify process inefficiencies and propose improvements to enhance productivity and reduce response times. Help adjust data for daily, weekly, and monthly reports summarizing performance metrics, open issues, and resolutions. Wor...

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