We are seeking an experienced SAP CPI Consultant to join our team. The ideal candidate will have a strong background in SAP Cloud Platform Integration (CPI), B2B integration, EDI, and cloud-to-cloud integration. 1. Good experience working with SAP CPI, B2B Integration, EDI. 2. CPI Mapping, Palette Functions, Node functions 3. EDI Experience and web Methods experience is an added advantage. 4. Groovy, Java, JavaScript experience. 5. Good experience with XML, OData, REST, SOAP APIS. Working with postman to perform various API operations. 6. Good experience of Integrating CPI with on prem SAP. 7.Integration project experience where Integration between Cloud-to-Cloud apps like Salesforce, SuccessFactors, Workday, S4 Hana Cloud etc. 8. Diverse experience working with various adapters like JMS, SFTP, SOAP, IDOC, RFC, JDBC, Proxy, FTPS, Mail, web services, REST, OData, iFlows and SAP Cloud Platform cloud connector

Back At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru Summary We're seeking someone to join our Discovery Operations team as a ServiceNow Discovery Administrator to manage and optimize the ServiceNow Discovery (ITOM) module, with expertise in MID Server Installation, ACC agent management, automation and orchestration tools and DevOps tool sets Key Responsibilities Contribute to the functioning of complex projects and initiatives Act as a subject matter expert in infrastructure architecture and design Provide technical support in designing and implementing new onboarding of network discovery Interact regularly with team members and occasionally leadership on a range of topics Drive automation initiatives to streamline operations and increase efficiency Lead root cause analysis and post-incident reviews to drive continuous improvement System Maintenance and Troubleshooting Perform routine maintenance tasks, including system health checks, patch management, and performance tuning Monitor and manage system updates, annual upgrades, and patches to maintain platform security and performance Troubleshoot and resolve incidents and service requests related to the ServiceNow platform Platform Customization and Development Customize and configure the platform, including the employee portal, workflows, forms, and reports, to meet IT and business requirements Develop and implement custom applications, modules, and system integrations based on organizational needs Collaborate with stakeholders to gather requirements and translate them into functional solutions Help develop and ensure adherence to best practices for update set promotion between instances Maintain thorough documentation of customizations and configurations Required Skills ServiceNow Discovery Expertise In-depth knowledge of ServiceNow Discovery, including configuration, customization, and troubleshooting Configuration and CustomizationAbility to configure and customize ServiceNow Discovery to meet specific organizational needs TroubleshootingSkills to diagnose and resolve issues that arise during the discovery process Probes and SensorsUnderstanding of how to use and customize probes and sensors to collect and process data PatternsKnowledge of creating and modifying discovery patterns using Neebula Discovery Language (NDL) CMDB Management: Understanding of Configuration Management Database (CMDB) principles and best practices Data IntegrityEnsuring the accuracy and completeness of data within the Configuration Management Database (CMDB) Relationship MappingUnderstanding and maintaining relationships between Configuration Items (CIs)2 Network and Infrastructure Knowledge: Familiarity with network protocols, server infrastructure, and cloud environments Network ProtocolsFamiliarity with protocols such as TCP/IP, SNMP, and SSH1 Server InfrastructureUnderstanding of server types, virtualization, and cloud environments Virtual NetworksConfiguring and managing virtual networks, subnets, and VPNs within cloud environments Load Balancing and ScalingSetting up load balancers and auto-scaling groups to ensure high availability and performance Analytical Skills Problem-Solving: Identifying and resolving issues during the onboarding process Issue IdentificationQuickly identifying and diagnosing issues during the discovery process Root Cause AnalysisConducting thorough analyses to determine the causes of problems Performance Tracking: Monitoring EffectivenessUsing metrics and KPIs to track the success of onboarding programs Data AnalysisAnalyzing data to identify trends and areas for improvement1 Continuous Improvement: Feedback ImplementationGathering and incorporating feedback to enhance onboarding strategies Process OptimizationContinuously refining processes to improve efficiency and effectiveness NICE TO HAVE Technical Skills Cloud Platform Expertise AWS, Azure, Google CloudProficiency in major cloud platforms, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) ServiceNow IntegrationExperience integrating ServiceNow with these cloud platforms to automate discovery and asset management Scripting and Automation: Proficiency in JavaScript and ServiceNow's scripting environment to automate tasks and workflows JavaScript ProficiencyWriting and debugging scripts within the ServiceNow environment AutomationCreating automated workflows to streamline discovery processes Integration Knowledge: Experience integrating ServiceNow with other systems and tools using APIs and web services APIs and Web ServicesExperience integrating ServiceNow with other systems using REST and SOAP APIs1 MID Server ManagementSetting up and managing MID Servers for secure communication between ServiceNow and other systems1 API Management: REST and SOAP APIsSkills in developing, managing, and integrating APIs for seamless communication between ServiceNow and cloud services2 API SecurityEnsuring secure API interactions and managing authentication and authorization Interpersonal Skills CommunicationAbility to explain technical concepts clearly to both technical and non-technical team members CollaborationWorking effectively with cross-functional teams, including IT, security, and operations Training and SupportProviding guidance and support to new users and team members Adaptability FlexibilityAdapting to different team dynamics and individual needs Learning AgilityStaying updated with the latest ServiceNow features and best practices Change ManagementManaging and facilitating change within the team Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience5+ Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back Job Responsibility Develop and maintain high-quality Full Stack applications based on project requirements Conduct Peer Code Reviews and contribute to improving development standards Take on User Stories to develop code that aligns with project specifications Work with external teams to integrate solutions Analyze and troubleshoot application issues ensuring optimal performance Create and maintain documentation for all development activities Follow SDLC process and participate in Agile/Scrum meetings Required Skills Strong understanding of complex information systems technology (7+ Years) Proven experience working with a large distributed team Proficiency in Spring Framework, Java 21, Rest/SOAP Services, React/Typescript, NodeJS (5-7 years) Extensive Experience with Unit Testing frameworks and automated testing, including automated UX testing (3 years) Significant experience with applications deployed in Kubernetes (k8s) or OpenShift (2 years) Educational Qualification Bachelor's Degree or Technical Certificate in computer science What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back As a Platform Support Engineer (APIGEE), you will have a solid understanding of API management platforms, such as Apigee, and cloud infrastructure (GCP), and possess a deep knowledge of networking, authentication, and monitoring This role involves troubleshooting and providing support for API integrations, working with both internal teams and external clients to resolve issues efficiently and maintain a smooth operational flow Key Responsibilities API Management SupportTroubleshoot, diagnose, and resolve issues related to API proxies and flows within the Apigee environment, including both Apigee X and Apigee Hybrid API Transaction DebuggingUse debugging tools to analyze API transactions and identify where problems may exist in the flow between the API Gateway and backend services Backend Integration TroubleshootingSupport tenant teams using Apigee, providing guidance on identifying and resolving issues with their APIs after backend upgrades or changes Platform MonitoringMonitor and interpret data from platforms such as ELK, Dynatrace, Datadog, New Relic, Grafana/Prometheus, and other monitoring tools to proactively detect and troubleshoot API issues Cloud Infrastructure Management (GCP)Utilize GCP services, including Compute Engine, Load Balancers, IAM/Roles permissions, Stack Driver/Cloud Logging, and Kubernetes clusters (GKE), to manage and troubleshoot platform issues Networking TroubleshootingAssist in troubleshooting network-related issues, such as DNS, load balancers, and firewalls, and investigate HTTPS protocol and certificate management issues Authentication SupportAddress API authentication issues, including LDAP, JWT, API Key, OIDC, and OAuth2 authentication flows Support Incident ManagementCoordinate and troubleshoot complex support scenarios, including debugging pipeline errors, analyzing logs, and providing solutions to client-facing issues Terraform & CI/CD Pipeline ManagementUse Terraform for infrastructure as code and GitLab CI/CD pipelines to deploy and maintain infrastructure changes Incident RecoveryBe able to identify and recover from issues such as network appliance crashes or deleted GSLB entries, and assist in the recovery of southbound network appliances via the GCP console Support Engagement Expectations API Access IssuesResolve issues when a tenant team cannot access their APIs after a backend upgrade, including analyzing transaction flows and identifying whether the issue lies with Apigee, the backend, or the client GSLB IssuesInvestigate and restore GSLB configurations when necessary, using Terraform pipelines to repair configurations System CrashesAnalyze logs and troubleshoot error states in network appliance clusters, using GCP console tools for recovery Pipeline ErrorsInvestigate and resolve errors in GitLab CI/CD pipelines, identifying issues with governance rules or pipeline status Requirements API Management KnowledgeStrong understanding of API protocols (REST, SOAP, GraphQL, gRPC) and the role of API Gateways and proxies in API management Apigee Expertise2+ years of experience with Apigee X or Apigee Hybrid, including troubleshooting of API proxy flows, policies, and transactions Cloud Infrastructure (GCP)Basic understanding of GCP services, such as Compute Engine, Load Balancers, IAM/Roles permissions, Stack Driver, and Kubernetes (GKE) Networking & SecurityFamiliarity with firewall management, DNS, Load Balancers (Global/Regional), HTTPS protocol, and certificate management Authentication SystemsKnowledge of LDAP, JWT, API Key-based authentication, OIDC, and OAuth2 authentication flows Monitoring ToolsExperience using data analytics and monitoring platforms like ELK, Dynatrace, Datadog, New Relic, Grafana/Prometheus, and interpreting the results Linux & AutomationExperience working with Linux CLI, Terraform for infrastructure as code, and Python/bash scripting for automation tasks CI/CD PipelinesFamiliarity with GitLab CI/CD-based pipelines for code deployment and troubleshooting pipeline issues TroubleshootingStrong troubleshooting and diagnostic skills to handle complex API system integrations and identify the root cause of issues What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands Key Responsibilities Ownership of ServiceNow ImplementationsLead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes Stakeholder CollaborationWork closely with business stakeholders to understand requirements, propose technical solutions, and drive project success Hands-On LeadershipIn the initial stages, deliver solutions independently while leading by example Team BuildingAs the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution Technical GuidanceProvide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation Quality AssuranceEnsure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices CommunicationFacilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources Key Requirements Experience10+ years of overall professional experience, with significant expertise in ServiceNow, particularly in CSM modules Tech Lead ExperienceProven track record as a Tech Lead, capable of managing both teams and projects effectively Stakeholder ManagementStrong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions ServiceNow ExpertiseHands-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules Independent WorkAbility to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment Problem-SolvingExceptional problem-solving skills with a proactive, solution-oriented mindset Preferred Qualifications CertificationsCertifications in ServiceNow CSM are highly preferred Team Building ExperiencePrior experience in building and scaling technical teams is a plus ServiceNow Best PracticesStrong understanding of ServiceNow best practices, architecture, and design principles Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience10+ Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back Who Are We At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to share freely your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru Key Responsibilities Excellent communication and problem-solving skills working within a team Agile Software Development Participate in, and support, Agile software development methodology, be accountable for the development and delivery of assigned stories Strong implementation experience and knowledge of Oracle Unified Inventory Management (UIM) Provide functional and technical configuration knowledge of the Oracle UIM solution Distributed source control CI/CD dev-ops pipelines Strong unit testing capabilities Engage in the full software development lifecycle process Write efficient, maintainable code, and unit test coverage Collaborate effectively with team members, product owners, stakeholders and other business functions Technology Skills Strong implementation experience and knowledge of Oracle Unified Inventory Management (UIM) Provide functional and technical configuration knowledge of the Oracle UIM solution UIM (cartridge development, Installation) SFWS (Service Fulfillment Web Service) , Custom web services, UIM APIs UIM PSR model & be able to model logical as well as physical inventory in UIM cartridge Able to develop rule sets, extension points, etc in the cartridge UIM Inventory Managers such as Service Manager, CO Manager, Search Criteria Manager Knowledge in Oracle Communications RSDOD/SNO solution Hands-on experience in integrating UIM with any order management system Stipulate the best solution architecture with minimal modification to UIM out of the box- functionality The candidate should have strong hands-on expertise in Core Java, J2EE The candidate should have hands-on knowledge/strong understanding of Oracle WebLogic 11g and above The candidate should have hands-on knowledge/strong understanding of Oracle Database The candidate should have hands on knowledge in version control systems like Git The candidate should be well versed with CI/CD pipeline The candidate should have updated/created SDS, Sequence Diagram, Class Diagram and Entity Relationship diagram The candidate should be well accustomed with Agile methodology and have experience with direct client interaction and client demos The candidate should be aware of code quality scan tools like SonarLint or SonarQube or any best practices which are followed to maintain code quality The candidate should have good hands-on experience developing Java Web services (SOAP and REST), XML, XSD, WSDL and JSON The candidate should have excellent communication skills Good to have knowledge with messaging systems like JMS and Kafka Required Qualifications To Be Successful In This Role Bachelor's degree in computer science, engineering, or related field 4-8 years of experience in UIM, with a focus on Java Strong problem-solving skills and ability to troubleshoot complex data issues Familiarity with cloud-native architecture and microservices Excellent communication and collaboration skills Additional Information Job Type Full Time Work ProfileHybrid Years of Experience4-8 Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back Responsibilities Design, develop, and implement ServiceNow solutions across various modules, including but not limited to ITSM, ITOM, HR, CSM, and Security Operations Lead the technical design and architecture of ServiceNow implementations, ensuring alignment with business requirements and IT strategies Provide technical guidance and mentorship to junior developers and administrators Collaborate with business stakeholders to understand their needs and translate them into technical requirements Develop and maintain detailed technical documentation Ensure the performance, scalability, and security of ServiceNow instances Stay up-to-date with the latest ServiceNow features, updates, and best practices Participate in the planning and execution of ServiceNow upgrades and releases Troubleshoot and resolve complex technical issues Contribute to the development and maintenance of ServiceNow development standards and best practices Participate in on-call rotation as needed Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field 5+ years of experience as a ServiceNow Architect or similar role Proven experience designing, developing, and implementing ServiceNow solutions across multiple modules Deep understanding of ServiceNow architecture, including its underlying technologies and best practices Expertise in ServiceNow scripting (e g , JavaScript, GlideRecord) Experience with ServiceNow integrations with other systems Strong understanding of ITIL framework Excellent communication, interpersonal, and presentation skills Ability to work independently and as part of a team Proven ability to lead and mentor junior developers ServiceNow certifications (e g , Certified System Administrator, Certified Application Developer, Certified Implementation Specialist) are highly desirable Benefits Opportunities for professional development and growth Collaborative and supportive work environment

Back Who Are We At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to share freely your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru As a Senior Developer Data Engineer, you will play a crucial role in designing, developing, and maintaining data pipelines and platforms within the Google Cloud Platform (GCP) ecosystem Your expertise in streaming data, Kafka migration, and GCP services will contribute to the success of our data-driven initiatives Key Responsibilities Excellent communication and problem-solving skills working within a team Agile Software Development Participate in, and support, Agile software development methodology, be accountable for the development and delivery of assigned stories Strong implementation experience and knowledge of Oracle Unified Inventory Management (UIM) Provide functional and technical configuration knowledge of the Oracle UIM solution Distributed source control CI/CD dev-ops pipelines Strong unit testing capabilities Engage in the full software development lifecycle process Write efficient, maintainable code, and unit test coverage Collaborate effectively with team members, product owners, stakeholders and other business functions Technology Skills Strong implementation experience and knowledge of Oracle Unified Inventory Management (UIM) Provide functional and technical configuration knowledge of the Oracle UIM solution UIM (cartridge development, Installation) SFWS (Service Fulfillment Web Service) , Custom web services, UIM APIs UIM PSR model & be able to model logical as well as physical inventory in UIM cartridge Able to develop rule sets, extension points, etc in the cartridge UIM Inventory Managers such as Service Manager, CO Manager, Search Criteria Manager Knowledge in Oracle Communications RSDOD/SNO solution Hands-on experience in integrating UIM with any order management system Stipulate the best solution architecture with minimal modification to UIM out of the box- functionality The candidate should have strong hands-on expertise in Core Java, J2EE The candidate should have hands-on knowledge/strong understanding of Oracle WebLogic 11g and above The candidate should have hands-on knowledge/strong understanding of Oracle Database The candidate should have hands on knowledge in version control systems like Git The candidate should be well versed with CI/CD pipeline The candidate should have updated/created SDS, Sequence Diagram, Class Diagram and Entity Relationship diagram The candidate should be well accustomed with Agile methodology and have experience with direct client interaction and client demos The candidate should be aware of code quality scan tools like SonarLint or SonarQube or any best practices which are followed to maintain code quality The candidate should have good hands-on experience developing Java Web services (SOAP and REST), XML, XSD, WSDL and JSON The candidate should have excellent communication skills Good to have knowledge with messaging systems like JMS and Kafka Required Qualifications To Be Successful In This Role Bachelor's degree in computer science, engineering, or related field 4-8 years of experience in UIM, with a focus on Java Strong problem-solving skills and ability to troubleshoot complex data issues Familiarity with cloud-native architecture and microservices Excellent communication and collaboration skills Additional Information Job Type Full Time Work ProfileHybrid Years of Experience4-8 Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back Key Responsibilities Manage and maintain the existing test automation suite that is curently build on Ginger framework Expertise in test assets creation, automation using Ginger automation framework, Selenium Execute the suite as per business need and publish relevant reports Required Qualifications To Be Successful In This Role Selenium WebDriver (Java, Python, C#) TestNG for writing and organizing test cases Cucumber for BDD (Behavior Driven Development) using Gherkin syntax Extent Reporting for generating rich, detailed test reports Knowledge of mobile testing strategies and techniques Rest Assured for automating REST API tests in Java Karate Framework for API testing, supporting both REST and SOAP Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience5-7 Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back Who Are We At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru As a Senior Developer Data Engineer, you will play a crucial role in designing, developing, and maintaining data pipelines and platforms within the Google Cloud Platform (GCP) ecosystem Your expertise in streaming data, Kafka migration, and GCP services will contribute to the success of our data-driven initiatives Key Responsibilities Design, develop, and implement BMC Remedy applications, including Incident Management, Change Management, Problem Management, Service Request Management, and Asset Management Customize and configure Remedy ITSM to meet business requirements specific to the Telecom domain Develop and modify Remedy AR System applications, forms, workflows, filters, escalations, and reports Integrate Remedy with third-party telecom systems (such as billing, provisioning, and CRM systems) Troubleshoot, test, and resolve issues related to Remedy applications Work with the telecom team to identify areas for process automation and improvement using BMC Remedy tools Collaborate with business analysts, project managers, and other developers to ensure proper implementation and timely delivery of Telecom-related features Ensure best practices are followed during the development and maintenance of Remedy applications Provide ongoing support and training for Remedy users, including creating user documentation and knowledge base articles Assist with system upgrades, patches, and version control of BMC Remedy applications Monitor and optimize Remedy performance and resolve issues proactively Stay updated on BMC Remedy releases, updates, and features, particularly those relevant to the Telecom sector Technology Skills Minimum 3-5 years of hands-on experience with BMC Remedy Development (AR System) Strong understanding of the BMC Remedy ITSM suite (Incident Management, Change Management, Problem Management, etc ) Experience with integrating Remedy with external systems (REST, SOAP, web services, etc ) Knowledge of the Telecom industry and associated business processes (e g , service provisioning, billing, network operations, etc ) Proficiency in Remedy development tools (AR System, Developer Studio, Workflow, etc ) Strong scripting skills (e g , Remedy scripting, JavaScript, SQL) Knowledge of ITIL best practices and experience applying them within Remedy Excellent problem-solving, troubleshooting, and debugging skills Strong communication skills, both written and verbal, with the ability to collaborate across teams Experience in agile methodologies is a plus Required Qualifications To Be Successful In This Role Bachelor's degree in computer science engineering, or related field 3-6 years of experience in BMC Remedy, with a focus on AR & BMC Helix Remedy version upgrade experience Familiarity with cloud-based telecom platforms and solutions Knowledge of network management systems and telecom-specific service automation Excellent communication and collaboration skills Additional Information Job Type Full Time Work ProfileHybrid Years of Experience3-6 Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information. The Commercial Engineering Organization within Thomson Reuters is looking to add a strong and experienced Salesforce Engineer to a well-established global engineering team. This position requires someone who is a passionate about technology, a strong team player, and is comfortable working with a variety of people and technology stacks. This is a chance to get in and make an impact transforming the way our customers interact with us as we shape the next generation of an enterprise-wide experience. About the Role Understanding the Salesforce platform and its various components (Sales Cloud, Service Cloud, etc.). Familiarity with Salesforce architecture (multi-tenant architecture, metadata, etc.). Understanding of REST and SOAP APIs for integrating Salesforce with other systems. Familiarity with tools like Postman for testing API calls. Understanding of Visualforce pages and their use in custom UI development. Familiarity with Lightning Web Components (LWC) and Aura components. Understanding of the Salesforce release cycle and change management processes (Sandboxes, change sets, etc.). Basic knowledge of version control systems (like Git) for code management. Experience with tools like Data Loader, Workbench, and third-party integration tools (e.g., MuleSoft, Zapier) Effectively deliver technical deliverables like technical design documentation, and contribute to Foster a culture of continuous improvement, learning, innovation, development, and deployment Work with Technical Leads and Architects in solution development estimates including technical planning, refinement, and dependencies Collaborate with various cross functional and product teams, internal/external technical experts, Architects and third parties About You Have an experience of 3-5 years in driving the technical implementation of solutions to ensure it meets business expectations using Salesforce Sales Cloud, APEX, Visualforce, Lightning, LWC, Process Automation. Experience in Salesforce CPQ/ Conga CPQ . Experience with point-and-click tools ( Flow, etc.) for creating automation without code, Reports & Dashboards. Experience with tools like Data Loader, Workbench, and third-party integration tools (e.g., MuleSoft, Zapier) #LI-AD2 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Are you passionate about the chance to bring your Salesforce experience to a strong development team through complex, full life cycle implementation in a world class companyThe Commercial Engineering Organization within Thomson Reuters is looking to add a strong and experienced Salesforce Engineer to a well-established global engineering team. This position requires someone who is a passionate about technology, a strong team player, and is comfortable working with a variety of people and technology stacks. This is a chance to get in and make an impact transforming the way our customers interact with us as we shape the next generation of an enterprise-wide experience. About the Role: As a Salesforce Engineer, you will Understanding the Salesforce platform and its various components (Sales Cloud, Service Cloud, etc.). Familiarity with Salesforce architecture (multi-tenant architecture, metadata, etc.). Experience in Conga CPQ. Experience with point-and-click tools ( Flow, etc.) for creating automation without code, Reports & Dashboards. Understanding of REST and SOAP APIs for integrating Salesforce with other systems. Familiarity with tools like Postman for testing API calls. Understanding of Visualforce pages and their use in custom UI development. Familiarity with Lightning Web Components (LWC) and Aura components. Understanding of the Salesforce release cycle and change management processes (Sandboxes, change sets, etc.). Basic knowledge of version control systems (like Git) for code management. Experience with tools like Data Loader, Workbench, and third-party integration tools (e.g., MuleSoft, Zapier) Effectively deliver technical deliverables like technical design documentation, and contribute to Foster a culture of continuous improvement, learning, innovation, development, and deployment Work with Technical Leads and Architects in solution development estimates including technical planning, refinement, and dependencies Collaborate with various cross functional and product teams, internal/external technical experts, Architects and third parties About You: Have an experience of 3-5 years in driving the technical implementation of solutions to ensure it meets business expectations using Conga CPQ, Salesforce Sales Cloud, APEX, Visualforce, Lightning, LWC, Process Automation. #LI-AD2 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

The Commercial Engineering Organization within Thomson Reuters is looking to add a strong and experienced Salesforce Engineer to a well-established global engineering team. This position requires someone who is a passionate about technology, a strong team player, and is comfortable working with a variety of people and technology stacks. This is a chance to get in and make an impact transforming the way our customers interact with us as we shape the next generation of an enterprise-wide experience. About the role As a Salesforce Engineer, you will Understanding the Salesforce platform and its various components (Sales Cloud, Service Cloud, etc.). Familiarity with Salesforce architecture (multi-tenant architecture, metadata, etc.). Experience with point-and-click tools ( Flow, etc.) for creating automation without code, Reports & Dashboards. Understanding of REST and SOAP APIs for integrating Salesforce with other systems. Familiarity with tools like Postman for testing API calls. Understanding of Visualforce pages and their use in custom UI development. Familiarity with Lightning Web Components (LWC) and Aura components. Understanding of the Salesforce release cycle and change management processes (Sandboxes, change sets, etc.). About you: Have an experience of 1-2 years in driving the technical implementation of solutions to ensure it meets business expectations using Salesforce Sales Cloud, APEX, Visualforce, Lightning, LWC, Process Automation. Experience with tools like Data Loader, Workbench, and third-party integration tools (e.g., MuleSoft, Zapier) Effectively deliver technical deliverables like technical design documentation, and contribute to Foster a culture of continuous improvement, learning, innovation, development, and deployment Work with Technical Leads and Architects in solution development estimates including technical planning, refinement, and dependencies Collaborate with various cross functional and product teams, internal/external technical experts, Architects and third parties #LI-KP2 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career. As part of the ongoing support and enhancement for Commercial Engineering (ComEng) to deliver digital capabilities and tools to support Lead to Order, Order to Cash, and Customer Support experiences . About the Role: In this opportunity as Senior Salesforce Engineer, you will: Design, develop, and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies. Collaborate with stakeholders to gather and analyze business requirements and translate them into technical requirements and design specifications. Salesforce Certified Service Cloud Consultant or equivalent certifications are highly desirable. Salesforce Certified Omni Studio Consultant, Salesforce Certified Omni Studio Developer, Salesforce Certified Platform Developer is a plus About You: Youre fit for the role of Senior Salesforce Engineer, if your background includes Designing and developing custom solutions using the Salesforce Service Cloud platform, including custom objects, fields, and workflows. Integrating the Salesforce Service Cloud with other systems and applications, such as CRM, marketing automation, and analytics platforms. Collaborating with other teams, such as sales, customer service, and product development, to ensure that solutions meet business requirements and provide a seamless customer experience. Writing and testing Apex code and unit tests to ensure that solutions are scalable, reliable, and secure. Troubleshooting and resolving technical issues related to the Salesforce Service Cloud platform. Hands on Experience in Service Cloud features like Case Management,Case Routing,Live Agent,Omni-Channel,and Knowledge Base to enhance overall customer satisfaction. Knowledge in Live agent webchats,Role-based permissions,Team collaboration systems,Community Cloud integration,Service-level agreements (SLA) with visual timelines. Design, develop, and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies. Integrate Salesforce with third-party applications and systems using REST/SOAP APIs, and manage data migration and integration processes. Stay current with Salesforce releases, features, and best practices, and provide recommendations for continuous improvement. #LI-VGA1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Company Name: TELUS Digital Experience: 4-8 Years Location: Noida/Bangalore (Hybrid Model) Interview Mode: Virtual/F2F Interview Rounds: 2-3 Rounds Notice Period: Immediate to 60 days Generic Responsibilities : Design, develop, test, deploy and maintain MuleSoft solutions using Anypoint Platform. Collaborate with cross-functional teams to identify business requirements and design technical solutions. Develop APIs using SOAP/REST protocols and integrate them with other systems through Mule ESB. Troubleshoot issues related to API integrations and resolve them efficiently. Generic Requirements : 4-8 years of experience in developing APIs using SOAP/REST protocols. Strong understanding of RAML (Resource Description Framework) modeling language for API documentation. Proficiency in developing complex integrations using MuleSoft's Anypoint Platform.

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head

:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients Oversee client milestone – Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone – Milestone Operations – Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys Recommend improvements to clients’ strategy Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly Regularly monitor and report on clients’ performance and ensure goals are met Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week Review the following:Design Tiers are being met and have in progress work Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc) Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter) Tasks are having actions complete and not continuously pushed back Brand Manager is progressing on Milestone Tasks For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per Head