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5 - 8 years

20 - 35 Lacs

Pune

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Must have strong understanding on SailPoint, SNOW, ARS, BB UEM, Putty tools Can manage user accounts and access permissions. Collaborate for precise access control. Facilitate user training sessions and develop documentation for IAM processes Provide support and troubleshooting for IAM tools and applications, specifically SailPoint Work closely with IT security teams to address IAM-related incidents and vulnerabilities Troubleshoot and resolve IAM technical issues. Able to troubleshoot access related queries. Must have strong grip on day-to-day IAM functions across the organization, administer the IAM system Should have experience of review access control reports for security, timely reporting of BAU & Project (Weekly/Monthly). Access Request Report, user provisioning report, Authentication report Self-management of assigned projects and daily tasks in an environment with shifting priorities Must have good level of experience working with technical and non-technical staff to develop and implement IAM best practices. Working with multiple teams/ department to gain information and advise to grant application access. Must have excellent communication skills, verbal and written, including the ability to convey technical information to a non-technical audience. Familiarity with information security compliance and best practices. Supporting IT & Security operations for provisioning and de-provisioning user accounts Effectively manages, administer and maintained SOP related to IAM processes and solutions, minimizing disruption to business operations. Demonstrates a clear vision for IAM execution, aligning it with the organization's strategic goals and objectives. Manages user accesses, lifecycle management, access review, service requests and user account. Providing newly onboarded application training to team members and encourage them to work on requests to build their confidence. Roles and Responsibilities Must have strong understanding on SailPoint, SNOW, ARS, BB UEM, Putty tools Can manage user accounts and access permissions. Collaborate for precise access control. Facilitate user training sessions and develop documentation for IAM processes Provide support and troubleshooting for IAM tools and applications, specifically SailPoint Work closely with IT security teams to address IAM-related incidents and vulnerabilities Troubleshoot and resolve IAM technical issues. Able to troubleshoot access related queries. Must have strong grip on day-to-day IAM functions across the organization, administer the IAM system Should have experience of review access control reports for security, timely reporting of BAU & Project (Weekly/Monthly). Access Request Report, user provisioning report, Authentication report Self-management of assigned projects and daily tasks in an environment with shifting priorities Must have good level of experience working with technical and non-technical staff to develop and implement IAM best practices. Working with multiple teams/ department to gain information and advise to grant application access. Must have excellent communication skills, verbal and written, including the ability to convey technical information to a non-technical audience. Familiarity with information security compliance and best practices. Supporting IT & Security operations for provisioning and de-provisioning user accounts Effectively manages, administer and maintained SOP related to IAM processes and solutions, minimizing disruption to business operations. Demonstrates a clear vision for IAM execution, aligning it with the organization's strategic goals and objectives. Manages user accesses, lifecycle management, access review, service requests and user account. Providing newly onboarded application training to team members and encourage them to work on requests to build their confidence.

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7 - 12 years

3 - 7 Lacs

Noida

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Experience should be equal to or more than 8 years Should be managing IT asset lead in the current organization. Experience of handling over 60000+ IT assets Share me your updated resume in hr1@piplindia.com

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8 - 13 years

15 - 30 Lacs

Mumbai, Bengaluru

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Key Skills Experienced technology leader with a minimum of 10+ years of azure service implementation and data platform architecture experience with deep technology expertise Understanding of Lakehouse and delta lake architecture Integration with difference Azure services Monitoring pods through AKS VAPT closure of all PAAS and IAAS offering PRISMA closure of all data services Integration with AI services and enabling new features of all data services Having knowledge of ETL/ELT and data warehouse concepts Experience to SNOW to raise change as part of change management process Should handle technology obsolescence, baseline, platform related audit etc Understanding of cloud architecture and deployment models (IAAS,PAAS,SAAS) Experience with Azure DevOps services (e.g. pipelines, boards, repos , artifacts) Hands on experience on automation tools like terraform, ARM templates, bicep for infrastructure as code (Iac) Experience : Proven experience as a database administrator or similar role with a focus on Azure data services. Strong knowledge of SQL and experience with Azure SQL Database and Azure Synapse Analytics. Familiarity with data integration tools like Azure Data Factory and SSIS. Experience with scripting languages such as PowerShell or Azure CLI.

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2 - 6 years

4 - 8 Lacs

Allahabad, Varanasi, Ghaziabad

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Infosys hiring ServiceNow Developer experience4yrs Location-Pan India Jd- Workspace, Employee Centre, Flow Designer, APIs preferable with customization experience would be good Interested candidates please share your profiles Infosys hiring ServiceNow Developer experience4yrs Jd- Workspace, Employee Centre, Flow Designer, APIs preferable with customization experience would be good Interested candidates please share your profiles Infosys hiring ServiceNow Developer experience4yrs Jd- Workspace, Employee Centre, Flow Designer, APIs preferable with customization experience would be good Interested candidates please share your profiles

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0 - 5 years

2 - 4 Lacs

Chennai, Bengaluru, Hyderabad

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We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sneha 9884344611 for more info Thanks, Sneha 9884344611

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5 - 10 years

15 - 25 Lacs

Chennai, Bengaluru, Hyderabad

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Hi, Wishes from GSN!!! Pleasure connecting with you We been into Corporate Search Services for Identifying & Bringing in Stellar Talented Professionals for our reputed IT / Non-IT clients in India. We have been successfully providing results to various potential needs of our clients for the last 20 years. We have been mandated by one of our prestigious MNC client to identify SNOW professionals. Kindly find below the required details. ******** Looking for SHORT JOINERs ******** Position : Permanent Mandatory Skill : ServiceNow Exp Range : 4 to 10 years Job Role : Senior Developer / Tech Lead Location Bangalore/Hyderabad/ Mumbai Work Mode : WFO - All 5 Days Job Description: Formal training or certification on ServiceNow platform concepts and proficient applied experience Demonstrated expertise in at least two ServiceNow Modules Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular). Has experience working on system integrations between ServiceNow and other applications using REST API. Strong analysis, problem-solving, and decision-making skills Can debug issues and find new ways of proactive monitoring to ensure platform stability. Ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team. ******** Looking for SHORT JOINERs ******** Kindly apply ONLINE for an IMMEDIATE response. Thanks & Regards Shobana GSN CONSULTING Mob : 8939 666 294 Email : Shobana@gsnhr.net Web : www.gsnhr.net Google review : https://g.co/kgs/UAsF9W

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10 - 20 years

18 - 30 Lacs

Bengaluru, Hyderabad

Hybrid

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Job overview: The Software Asset Management (SAM) Consultant will be responsible for optimizing software licensing, ensuring compliance, and maximizing ROI on software assets. The consultant will assess current software usage, track licenses, and identify opportunities for cost savings while minimizing compliance risks. This includes evaluating and implementing SAM tools, establishing asset tracking systems, and providing insights on licensing needs and renewals. Additionally, the SAM Consultant will create and maintain best practices for software lifecycle management, train stakeholders on license compliance, and align asset management strategies with business goals to ensure efficient use and governance of software resources. Required Skills Technical Skills 1. Software Licensing Knowledge o Understanding various licensing models (perpetual, subscription, user/device-based, etc.) for vendors like Microsoft, Adobe, Oracle, SAP, IBM, etc. 2. Asset Inventory Management o Expertise in tracking software installations, usage, and license entitlements. 3. Auditing and Compliance o Skills in managing vendor audits and ensuring compliance with licensing agreements. 4. Data Analysis and Reporting o Proficiency in analyzing usage patterns and creating actionable reports for optimization. 5. IT Service Management (ITSM) o Familiarity with ITSM frameworks like ITIL for asset lifecycle management. 6. Cloud and Virtualization Licensing o Knowledge of SaaS, IaaS, and PaaS licensing models for platforms like AWS, Azure, Google Cloud, and virtualized environments (VMware, Citrix). 7. Scripting and Automation o Basic scripting skills (PowerShell, Python) for automating repetitive tasks related to asset tracking. 8. Integration Skills o Ability to integrate SAM tools with CMDBs, ITSM platforms, and procurement systems. Tools 1. SAM Tools o ServiceNow SAM Pro o Flexera (FlexNet Manager) o Snow License Manager o BMC Helix Discovery o Ivanti Asset Manager 2. IT Asset Management Tools o ManageEngine Asset Explorer o Lansweeper o Microsoft System Center Configuration Manager (SCCM) 3. Discovery and Monitoring Tools o Tanium o SolarWinds Network Discovery o Qualys Asset Inventory 4. Data Analysis Tools o Microsoft Excel (Advanced level) o Power BI or Tableau for visualization 5. Cloud Management Tools o AWS License Manager o Azure Cost Management and Billing o Google Cloud License Manager 6. Collaboration and Documentation Tools o Jira, Confluence, SharePoint, or similar platforms for documentation and workflow tracking. Having a blend of these skills and tools ensures effective software asset management and aligns technology usage with organizational goals. Roles & Responsibilities: • Manage enterprise-wide compliance with all software license agreements and copyright law by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance • Read and understand software licenses to ensure Company is in compliance; take corrective action if necessary • Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased; rectify variances between deployed and licensed software. • Manage vendor compliance audits as required. • Develop software policies, processes and guideline to ensure compliance. • Work with all levels of Company management to resolve compliancy issues. • Avoid excessive or unwarranted software usage and Identity optimization strategy. • Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment. • Work with Product Owners/Managers in negotiating license reductions/increases as necessary due to usage. • Ensure retention of all proof-of-license documentation. • Develop license templates/checklists, assess and participate in negotiating new software vendor license agreements, negotiate changes to existing agreements. • Assist with the completion of Business Requirements, Business Cases and Proposals on new initiatives relative to licensing as required • Liaise with Product Owners/Managers, Inventory Management and business representatives to ensure proper tracking of all software product deployed to ensure Company has sufficient licenses. • Assist IT management in establishing license and associated maintenance agreements consistent with Company's current and planned usage, as well as industry practice • Ensure and maintain expertise and advise Product Owners, Managers, IT Senior Management and other key stakeholders on license management methods, processes, best practices, technologies and tools

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0 - 3 years

2 - 4 Lacs

Chennai, Hyderabad

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We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sneha 9884344611 for more info Thanks, Sneha 9884344611

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0 - 3 years

2 - 4 Lacs

Chennai, Bengaluru, Hyderabad

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We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sneha 9884344611 for more info Thanks, Sneha 9884344611

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0 - 3 years

2 - 4 Lacs

Chennai, Hyderabad, Gurgaon

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We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Sneha 9884344611 for more info Thanks, Sneha 9884344611

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12 - 20 years

30 - 45 Lacs

Pune, Hyderabad

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In this role, you will: Responsible and Accountable for Service Now Discovery and Configuration Management Database with deep understanding about CMDB application performance, installations, upgrades, discovery, Service Graph Connectors, Data reconciliation issues and IRE (Identification and Reconciliation Engine). Maintain and update the ServiceNow CMDB, ensuring data accuracy and completeness with robust integrations with other source systems using MID Servers. Should possess excellent knowledge in migration of CMDB to Service Now from any other tool such as UCMDB, Tanium, Helix CMDB, AWS Config, etc. Migration using ETL process is a plus. Should be able to take responsibility for agent deployment, agent troubleshooting, Automation of agent deployment, maintain Agent hygiene, fixing agent related issues. Should be well versed with transform maps, data sources, import sets, transform map script. Experience in building custom patterns, probes, and sensors and experience on Service Mapping implementation would be plus. Ensure the level of automation is continuously improved that reduces the need for human intervention in the design, development and operational lifecycles. Work with the Vendor, Product Owner, Solution & Platform Architects to identify changes required, create & agree necessary stories. Understand Risk & Controls framework and take accountability for the compliance of the services and products that the team owns against regulatory requirements and controls objectives. Should be able to work in global team environments with time adjustments to other time zones. Should be able to work in 24*7 support model when business demands. Qualifications - External To be successful in this role, you should meet the following requirements: Overall 12 years of experience with 4 years of strong experience in Service Now Configuration Management Database. Strong knowledge of Asset inventory discovery tools such as UD & UCMDB, Tanium, Service Now Discovery and CMDB. Excellent knowledge on Architecture and Design of Service Now Discovery, CMDB, Service Mappings and well versed with ETL process. Advanced Proficiency with SQL, PL/SQL, Python, APIs is essential. Strong knowledge on ITIL, ITSM and Configuration Management. Strong DevOps background Knowledge of Jira or Confluence is must.

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5 - 8 years

25 - 35 Lacs

Bengaluru

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Are you bready for a change? ServiceNow falls under the IT Operations department and is responsible for building, deploying and supporting the platform for 5000+ users. Toast is a fast paced company with a demanding user base that relies on a wide range of features and functionality provided by ServiceNow. This role requires someone who can deliver on tight deadlines, has the ability to pivot and change priorities, has excellent time management skills, and enough expertise to creatively solution complex and ambiguous requests. About this roll: The ServiceNow team is growing to meet the increasing demand of Toast. ServiceNow plays a critical role in helping our users streamline their work loads, collaborate with other departments, meet compliance requirements, and organize and maintain data. The ServiceNow team has developed the platform to include a multitude of complex features and functionality and in order to continue to maintain, support, and innovate new solutions an additional Developer is needed. Do you have the right ingredients: We are looking for a ServiceNow Application Developer (CMDB) who has experience for delivering on IT Operations and Asset Management on the Servicenow Platform. This is done by leveraging IT Datacenter technologies , DevOps, and cloud initiatives with Servicenow applications that focus on CMDB / CSDM. service mapping, and discovery. This is a highly technical position that must be familiar with populating CMDB CI Classes using out of box and importing them through MID Servers and setting up Transform Maps. This role will interact with various stakeholders that are consumers of the CMDB data. Must Have: Knowledge of the ServiceNow platform. Hands on experience with integrations and data ingestion systems Hands on experience with Discovery (MID Servers) Ensure CI data is properly maintained and is available when and where it is needed Develop, document, and implement CI Data Governance processes and procedures for effectively managing CI data Ensure that the CMDB effectively supports other ITSM processes (Incident, Problem, Change) Ensure that the CMDB quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner Module Knowledge: ITSM, ITOM, IRM, GRC, SAM Experience working in an Agile environment and participating in Sprint cycles Examples of implementing a new module, what features and functions within that module that were built out, and what need was being fulfilled for the customer. Strong collaboration skills - you will be required to collaborate with internal and external teams on a daily basis. Strong communication skills - must be able to explain complex concepts to a wide range of audiences. Nice to have: UX or UI educational or professional experience Experience building, configuring, and deploying major modules at a large scale Location: Bangalore, India. Minimum educational qualifications : Any UG Work Model: Hybrid (2 days a week in office) Work Timings: 2pm - 11pm IST Travel needs: None At Toast, we assess our leaders based on our competency framework. These are the competencies identified and required for the position: Builds and Develops High Performing Teams The ServiceNow Developer has an understanding of the strengths of those on the team in order to delegate, mentor, and collaborate effectively. The Developer is able to identify knowledge gaps within the team and can recommend how best to accommodate it. Communicates, Influences and Collaborates Effectively Cross functional partnerships and collaboration are critical to this role and this team. The Developer is a top tier escalation contact that builds solutions and makes final decisions based on what is best for the user and for the ServiceNow platform. Demonstrate Critical Thinking and Sounds Decision Making The ServiceNow Developer needs to be able to make decisions based on risk, ROI, business need, and platform ability and scalability. These decisions need to be based on metrics and hard evidence and presented in an efficient and effective communication style. The Developer will need to be able to pull and represent metrics and evidence for major decisions. Drives Action, Innovation and scalable Results The ServiceNow Developer intakes the user request and ensures the solution output is scalable, long lasting, accessible and considerate of how the rest of the ServiceNow environment operates as well as the needs of Toast. This role requires consideration of Toast, the teams at Toast, and how ServiceNow can be utilized to improve the user experience. Navigates Ambiguity and Complexity Our users understand the issue they are trying to resolve but may not understand how to get there. The ServiceNow developer will work with users to understand their needs, design and build custom solutions, and test and deploy. The ServiceNow team navigates ambiguous and complex end user requests by building creative and custom solutions. This role requires patience, creativity and an extensive understanding of the ServiceNow platform in order to provide long term solutions.

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5 - 10 years

20 - 35 Lacs

Pune, Bengaluru, Hyderabad

Hybrid

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Exp - 5 to 10 Yrs Must Have - Snowflake & SnowPro Certification Skills - Snowflake, Snowpipes, SnowSQL, Python, Pyspark, Stored Procedures, ETL, SQL

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2 - 7 years

1 - 6 Lacs

Mumbai Suburbs, Mumbai (All Areas)

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Server Vulnerability closure and Server Technical Troubleshooting & Application Troubleshooting, Server administration + licensed Computation tool Candidate Must have Knowledge on SNOW / SAM tool (Software Asset Management) Required Candidate profile 2-5 Years Experience Location - Mumbai BKC Looking For immediate Joiner samiksha@peshr.com 7498446998

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2 - 7 years

3 - 6 Lacs

Chennai

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2+ years of experience working in an inbound technical customer support environment Excellent Fluency in English. Knowledge of SNOW, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries. Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers. Should possess excellent customer service skills. Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams. Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills. Familiarity with reporting and analysis, especially MS Excel and Tableau. Meticulous attention to detail and a commitment to quality. Experience and knowledge of the World Bank Group are desirable and familiarity with WBG procedures is, in particular, highly desirable. Bachelor's degree or higher preferred. Willing to work in 24/7 environment with rotational week offs.

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5 - 10 years

25 - 35 Lacs

Chennai, Bengaluru, Noida

Hybrid

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Service Now Job Description Basic Qualifications: Minimum 5 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 8-10 years is desired. Must have worked on Web Services Integration (SOAP, REST) Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well. Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions. System/Process Automation (Orchestration) experience Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML Excellent communication skills Understanding of ITIL framework. Job Description: Adapts existing methods and procedures to create possible solutions to complex requirements. Lead and enrich the teamof 5-7 or more technical resources. Uses considerable judgment to determine solution on complex problems. Must be able to manage multiple small to large scale projects on Service Now Duties may include: Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations Obtain and analyze business requirements and document technical solutions Develop, design and rollout new application modules, workflows and catalog requests Research new functionality and recommend solutions that deliver customer value Provide escalated support on technical issues to team members who are working service now implementations Candidates should demonstrate experience in the following areas: Design and delivery of complex technical solutions based on the ServiceNow platform Leadership skills in technical initiatives Generating detailed documentation Communications that clearly articulate solutions and the ability to perform demonstrations. Preferred Skills: Experience implementing systems using the Agile/Scrum methodology Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design ITIL certification is a plus ServiceNow certifications such asCSA, CIS and CAD are must. Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired

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5 - 7 years

5 - 10 Lacs

Mumbai Suburbs, Mumbai, Mumbai (All Areas)

Hybrid

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The requirement is for one of our leading investment banking client. Need L2 Production support candidates only. Direct Responsibilities Understanding of the flow & overall business in investment banking Ensuring the accurate calculation of capital measures such as value-at-risk (VaR), stress VaR, Incremental Risk Charge (IRC), and Comprehensive Risk Measure (CRM) including the floor calculation, counterparty risk exposure capital and VaR-on-CVA for the perimeter covered by the approved internal models. Ensuring the timely re-calibration of these models and performance of back-testing to support the usage of these models for the capital declaration. Ensuring the accurate calculation of other critical risk measures such as credit value adjustments and market risk reserves that impact the banks P&L Ensuring the timely provision of other risk measures such as stress testing and Greeks required by users for limit monitoring, analysis and reporting. Ensuring users of the system receive the agreed level of service Responsible Data integrity: responsible to check the data integrity within the system. Research, diagnose, troubleshoot and identify solutions to resolve functional/data issues/queries Able to understand KPI reporting, prepare accurate and timely reports Provide a first level of explanation on level and the movements of the risk metrics displayed and computed within Risk Systems: Risk Sensitivities, Capital Charges, Reserves, Stress Tests, CVA, Limits, and Exposure. Appropriate and timely communication with all stakeholders Successful candidate is expected to perform the above tasks in collaboration and agreement with the team leaders, project leads and other development staff, and where necessary with the Business Analysts, Application Production and Infrastructure teams. Functional/Business Support experience. Awareness Market and counterparty RISK If interested , please share your cvs to ashwini.shetty@kiya.ai

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10 - 15 years

10 - 14 Lacs

Greater Noida

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Role: ServiceNow Functional Consultant Experience: 9 to 16 years Location: Greater Noida Notice Period: Immediate to 60 days Participate on project teams to deploy solutions on the ServiceNow platform Lead a team of functional delivery resources Lead functional activities on ServiceNow Lead the creation of written deliverables Lead client demos and working sessions Participate as ITAM functional expert in client workshops Influence direct team members and external customers regarding policies, best practices and procedures Mentor junior staff and support project leadership Obtain and maintain certifications with associated qualifications

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2 - 6 years

5 - 9 Lacs

Greater Noida

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Role: ServiceNow Developer Experience: 2 to 6 years Location: Greater Noida Notice Period: Immediate to 60 Days Platform Administration, Design, Development and implementation of ServiceNow ITSM Solution. ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset) Extensive hands-on experience of working with script-based ServiceNow components such as business rules, script includes, client scripts, UI pages, ServiceNow APIs, Workflows etc. Extensive experience of working with ServiceNow widgets and their application. - Experience on Service Portal, Angular JS. Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc). Maintain production system reliability through utilization of Change Management process. Hands-on experience working with relational databases Experience analyzing the issues, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc. Responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications. Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.. Responsible to develop, configure, and improve core and custom applications and work directly with end users to resolve support issues. Will have to create and configure business rules, UI policies, UI actions, client scripts, and ACLs etc. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs. Performs routine maintenance to include performance monitoring and error identification/ remediation. Performs ServiceNow upgrade planning and execution.

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7 - 12 years

17 - 32 Lacs

Pune

Remote

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Job Description : As part of the ASC team, you will play an important role in transforming ideas into solutions. ASC Software Developers work in a team and perform various software lifecycle tasks, gathering requirements, developing, and delivering real world solutions desired by Clients. Join ASC highly respected team of IT consultants and jumpstart your career with ample opportunities for professional and personal growth. Responsibilities: 6+ years of ServiceNow developer/solution architect experience. ServiceNow implementation certifications: Sys Admin, ITSM. Intermediate or advanced knowledge of ITIL and Agile framework, JavaScript, HTML/HTML5 a plus. Understands and can apply object-oriented software principles. Ability to work efficiently and productively independently and as part of a team. Willing to travel 10% of the time. Assist with design, support, & implementation of ServiceNow ITSM Professional and future functionality of ServiceNow as needed. Work with Service Managers and/or project teams on planning and testing of new functionality or improvement of existing ITSM modules Assist ServiceNow Administrators with upgrade planning, testing, and implementation between development and production instances. Designs and develops solutions for Service Catalog Items, general features, and enhancements using 3rd party applications and APIs. Perform audits to ensure compliance requirements are met & remediation actions are taken as needed. Work with ServiceNow vendors on projects and ongoing support What you bring: Good experience of Service Portal and widget creation 7+ years of experience with ServiceNow required. 7+ years of experience in the IT Industry required. Experience of custom applications development Meticulous approach to work with excellent attention to detail. Excellent interpersonal and communication skills when working with Clients. Good problem-solving, analytical, and technical skills. Effective time management skills to meet deadlines. The ability to work under pressure and multi-tasking. A flexible attitude to working patterns is helpful to meet Client needs and deadlines. Knowledge of ITIL v3 methodologies, processes, and implementation for ServiceNow ITSM Professional Knowledge of Service-now custom Application Design & Development. Hands-on design, development, testing, and deployment experience Experience on additional modules GRC, SecOps, HRSD, CSM, ITBM, TSM Portal (at least 3-4 module experience). Additional Requirements Knowledge of Flow Designer, Integration Hub Worked on Discovery, Service Mapping, Event Management Worked on CSM, HRSD, GRC, ITBM Experience in working on Angular, React, CSS, Design and modification of ServiceNow Service Portal. ServiceNow certifications required. Role & responsibilities

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14 - 21 years

37 - 60 Lacs

Delhi, Noida, Mumbai (All Areas)

Hybrid

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Role & responsibilities 1. ITOM Solutioning: a) Lead and execute ITOM engagements, including Discovery, Service Mapping, Event Management and CSDM using ServiceNow. b) Deployment of ITOM applications to monitor and automate IT infrastructure operations, focusing on cloud and hybrid environments. c) Provide subject matter expertise for the architecture, design, and optimization of IT operations. 2. CMDB (Configuration Management Database) Solutioning: a) Design and implement an optimized CMDB that supports IT Service Management (ITSM) and aligns with the Common Service Data Model (CSDM). b) Develop, manage, and optimize CMDB health, governance, and data quality. c) Ensure CMDB data accuracy by integrating multiple data sources and developing CI (Configuration Item) relationships. 3. Service Mapping: Lead the design and implementation of Service Mapping initiatives, mapping IT services to the underlying infrastructure in ServiceNow. Create and maintain service maps to reflect business services, application services, and infrastructure dependencies. Enable proactive service impact analysis and incident management by building end-to-end visibility into service delivery. 4. Client Engagement & Requirement Gathering: a) Conduct workshops and meetings to capture and analyze client requirements, aligning the ServiceNow ITOM/CMDB/Service Mapping solutions with business objectives. b) Translate functional requirements into technical designs and solutions, ensuring the clients IT strategy is supported by the platform. 5. Solution Design & Development: a) Collaborate with technical teams, developers, and ServiceNow architects to ensure accurate implementation of solutions based on best practices. a) Configure ServiceNow workflows, business rules, and UI components to support ITOM, CMDB, and service mapping functionalities. b) Work closely with change and release management to deploy new capabilities into production environments. 6. Training & Documentation: a) Provide training and knowledge transfer to client teams on ITOM/CMDB/Service Mapping features, capabilities, and best practices. b) Develop comprehensive documentation for the implemented solutions, including design documents, test plans, and user guides. 7. Testing & Support: a) Conduct testing, validation, and troubleshooting of ITOM/CMDB/Service Mapping solutions. b) Support post-implementation activities, including issue resolution, enhancements, and system performance optimization. 8. Continuous Improvement: a) Identify areas for process improvement and automation within the clients IT operations, focusing on enhancing operational visibility and efficiency. b) Stay updated on ServiceNow product enhancements, patches, and new features, advising clients on leveraging new capabilities. Preferred candidate profile a) IT Service Asset & Configuration Management (HAM & CMDB specifically) functional consulting & operations b) Strong expertise in ServiceNow ITOM Suite (Discovery, Event Management, Service Mapping, HAM Pro, Certificate Mgmt.) c) Solid understanding of Service Mapping concepts, best practices, and configuration. d) Experience with cloud environments (AWS, Azure, GCP) and their integration into ServiceNow. e) Familiarity with ITIL processes, especially Service Asset and Configuration Management, Incident, and Problem Management. f) Excellent client-facing and communication skills, with the ability to translate technical concepts into business value. g) ServiceNow certifications (Certified Implementation Specialist in ITOM Suits, Discovery, or CMDB) are highly desirable. Essential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred Minimum IT experience required is 7 10 years in ITIL® process functional consulting domain specially in CMDB, ITOM & Service Mapping Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred) Strong oral and written communication skills with the ability to communicate technical information in non-technical language Excellent English communication skills, both written and verbal, including business writing skills Experience of performance data analysis of ITIL® processes Ability to work with all levels of client and internal resources Ability to organize, delegate, and leverage resources to accomplish objectives Supervisory skills and the ability to leverage support from other parts of the organization Organizational and time management skills.

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14 - 21 years

37 - 60 Lacs

Chennai, Pune, Bengaluru

Hybrid

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Role & responsibilities 1. ITOM Solutioning: a) Lead and execute ITOM engagements, including Discovery, Service Mapping, Event Management and CSDM using ServiceNow. b) Deployment of ITOM applications to monitor and automate IT infrastructure operations, focusing on cloud and hybrid environments. c) Provide subject matter expertise for the architecture, design, and optimization of IT operations. 2. CMDB (Configuration Management Database) Solutioning: a) Design and implement an optimized CMDB that supports IT Service Management (ITSM) and aligns with the Common Service Data Model (CSDM). b) Develop, manage, and optimize CMDB health, governance, and data quality. c) Ensure CMDB data accuracy by integrating multiple data sources and developing CI (Configuration Item) relationships. 3. Service Mapping: Lead the design and implementation of Service Mapping initiatives, mapping IT services to the underlying infrastructure in ServiceNow. Create and maintain service maps to reflect business services, application services, and infrastructure dependencies. Enable proactive service impact analysis and incident management by building end-to-end visibility into service delivery. 4. Client Engagement & Requirement Gathering: a) Conduct workshops and meetings to capture and analyze client requirements, aligning the ServiceNow ITOM/CMDB/Service Mapping solutions with business objectives. b) Translate functional requirements into technical designs and solutions, ensuring the clients IT strategy is supported by the platform. 5. Solution Design & Development: a) Collaborate with technical teams, developers, and ServiceNow architects to ensure accurate implementation of solutions based on best practices. a) Configure ServiceNow workflows, business rules, and UI components to support ITOM, CMDB, and service mapping functionalities. b) Work closely with change and release management to deploy new capabilities into production environments. 6. Training & Documentation: a) Provide training and knowledge transfer to client teams on ITOM/CMDB/Service Mapping features, capabilities, and best practices. b) Develop comprehensive documentation for the implemented solutions, including design documents, test plans, and user guides. 7. Testing & Support: a) Conduct testing, validation, and troubleshooting of ITOM/CMDB/Service Mapping solutions. b) Support post-implementation activities, including issue resolution, enhancements, and system performance optimization. 8. Continuous Improvement: a) Identify areas for process improvement and automation within the clients IT operations, focusing on enhancing operational visibility and efficiency. b) Stay updated on ServiceNow product enhancements, patches, and new features, advising clients on leveraging new capabilities. Preferred candidate profile a) IT Service Asset & Configuration Management (HAM & CMDB specifically) functional consulting & operations b) Strong expertise in ServiceNow ITOM Suite (Discovery, Event Management, Service Mapping, HAM Pro, Certificate Mgmt.) c) Solid understanding of Service Mapping concepts, best practices, and configuration. d) Experience with cloud environments (AWS, Azure, GCP) and their integration into ServiceNow. e) Familiarity with ITIL processes, especially Service Asset and Configuration Management, Incident, and Problem Management. f) Excellent client-facing and communication skills, with the ability to translate technical concepts into business value. g) ServiceNow certifications (Certified Implementation Specialist in ITOM Suits, Discovery, or CMDB) are highly desirable. Essential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred Minimum IT experience required is 7 10 years in ITIL® process functional consulting domain specially in CMDB, ITOM & Service Mapping Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred) Strong oral and written communication skills with the ability to communicate technical information in non-technical language Excellent English communication skills, both written and verbal, including business writing skills Experience of performance data analysis of ITIL® processes Ability to work with all levels of client and internal resources Ability to organize, delegate, and leverage resources to accomplish objectives Supervisory skills and the ability to leverage support from other parts of the organization Organizational and time management skills.

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9 - 14 years

22 - 37 Lacs

Delhi, Noida, Mumbai (All Areas)

Hybrid

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Role & responsibilities Job Description: Client Engagement and Consultation: Lead client engagements to assess current security and compliance processes. Conduct workshops to gather business, functional, and technical requirements. Translate client needs effective ServiceNow solutions. Solution Design and Implementation: Design and implement ServiceNow SecOps and GRC solutions, ensuring alignment with best practices. Design custom integrations to meet specific client requirements. Design and implement modules such as Vulnerability Response, Security Incident Response, Risk Management, and Compliance Management Project Management and Delivery: Lead ServiceNow implementations, ensuring projects are delivered on time and within scope. Collaborate with cross-functional teams, including business analysts, developers, and project managers. Provide mentorship to junior consultants and oversee development activities. Testing and Quality Assurance: Develop and execute test plans to ensure solutions meet client expectations. Identify and resolve issues during the testing phase. Ensure solutions adhere to quality standards and best practices. Training and Support: Conduct training sessions for end-users and administrators. Provide ongoing support and maintenance post-implementation. Assist clients in adopting new features and functionalities. Preferred candidate profile ITIL/ITSM Functional Process Consulting or Process Management Lead ITIL Intermediate or Expert certified Proven experience in implementing ServiceNow SecOps and GRC modules. Strong understanding of security operations, risk management, and compliance frameworks. Proven experience gathering and analyzing business requirements Ability to create detailed process flows, functional specifications, and test cases. Strong skills in creating and presenting technical documentation. Comfortable with and effective using MS Office applications including Visio Close attention to detail and accuracy Deadline driven and results oriented Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management Essential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred 5+years of experience in ServiceNow consulting with strong focus on SecOps & GRC modules ServiceNow certifications (e.g., Certified Implementation Specialist in SecOps & GRC) are highly desirable. Proven expertise in designing and implementing SecOps & GRC modules Experience in requirements gathering, workflow optimization and translating business needs into technical configurations Proven experience in Agile/Scrum methodologies and tools (e.g., Jira, Confluence). Strong oral and written communication skills with the ability to communicate technical information in non-technical language Excellent English communication skills, both written and verbal, including business writing skills Excellent problem-solving, communication, and interpersonal skills. Experience of performance data analysis of ITIL® processes Ability to work with all levels of client and internal resources Supervisory skills and the ability to leverage support from other parts of the organization

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8 - 13 years

22 - 37 Lacs

Chennai, Pune, Bengaluru

Hybrid

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Role & responsibilities Job Description: Client Engagement and Consultation: Lead client engagements to assess current security and compliance processes. Conduct workshops to gather business, functional, and technical requirements. Translate client needs effective ServiceNow solutions. Solution Design and Implementation: Design and implement ServiceNow SecOps and GRC solutions, ensuring alignment with best practices. Design custom integrations to meet specific client requirements. Design and implement modules such as Vulnerability Response, Security Incident Response, Risk Management, and Compliance Management Project Management and Delivery: Lead ServiceNow implementations, ensuring projects are delivered on time and within scope. Collaborate with cross-functional teams, including business analysts, developers, and project managers. Provide mentorship to junior consultants and oversee development activities. Testing and Quality Assurance: Develop and execute test plans to ensure solutions meet client expectations. Identify and resolve issues during the testing phase. Ensure solutions adhere to quality standards and best practices. Training and Support: Conduct training sessions for end-users and administrators. Provide ongoing support and maintenance post-implementation. Assist clients in adopting new features and functionalities. Preferred candidate profile ITIL/ITSM Functional Process Consulting or Process Management Lead ITIL Intermediate or Expert certified Proven experience in implementing ServiceNow SecOps and GRC modules. Strong understanding of security operations, risk management, and compliance frameworks. Proven experience gathering and analyzing business requirements Ability to create detailed process flows, functional specifications, and test cases. Strong skills in creating and presenting technical documentation. Comfortable with and effective using MS Office applications including Visio Close attention to detail and accuracy Deadline driven and results oriented Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management Essential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred 5+years of experience in ServiceNow consulting with strong focus on SecOps & GRC modules ServiceNow certifications (e.g., Certified Implementation Specialist in SecOps & GRC) are highly desirable. Proven expertise in designing and implementing SecOps & GRC modules Experience in requirements gathering, workflow optimization and translating business needs into technical configurations Proven experience in Agile/Scrum methodologies and tools (e.g., Jira, Confluence). Strong oral and written communication skills with the ability to communicate technical information in non-technical language Excellent English communication skills, both written and verbal, including business writing skills Excellent problem-solving, communication, and interpersonal skills. Experience of performance data analysis of ITIL® processes Ability to work with all levels of client and internal resources Supervisory skills and the ability to leverage support from other parts of the organization

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8 - 13 years

12 - 22 Lacs

Chennai, Bengaluru, Hyderabad

Work from Office

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About Client Hiring for One of Our Multinational Corporations! Job Title : ServiceNow Developer Qualification : Any Graduate or Above Relevant Experience : 5 to 14 Years Must Have Skills : 1. ServiceNow Modules 2. ServiceNow Architecture 3. JavaScript 4. Business Rules 5. Credit & Income 6. Workflow 7. Web development 8. ITIL Framework 9. CMDB Design and Management 10. Access Control Rules (ACLs) Roles and Responsibilities : Design, develop, and configure ServiceNow applications and modules, including ITSM, ITOM, ITBM, and Custom Applications. Collaborate with business stakeholders to gather and understand requirements, then translate them into technical solutions. Develop, test, and deploy ServiceNow workflows, integrations, and automation. Customize ServiceNow forms, business rules, UI actions, scripts, and other functionalities as per business requirements. Troubleshoot and resolve issues within the ServiceNow platform. Maintain and upgrade ServiceNow instances, ensuring compliance with best practices. Work closely with cross-functional teams, including project managers, business analysts, and other developers, to ensure timely delivery of solutions. Perform code reviews, maintain version control, and ensure the use of standardized practices. Stay current with the latest ServiceNow features and best practices, providing recommendations for improvement. Implement security best practices to ensure data privacy and regulatory compliance. Provide support for ServiceNow implementation and post-production environments, including incident and problem management. Location : Chennai CTC Range : Upto 12 to 25 LPA (Lakhs Per Annum) Notice period : 60 days Mode of Interview : Walk - in Mode of Work : Work From Office -- Thanks & Regards, SHRIVIDYA Black and White Business Solutions Pvt.Ltd. Bangalore,Karnataka,India. Direct Number:08067432486 shrividya@blackwhite.in |www.blackwhite.in

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