246 Snow Jobs - Page 10

Skill: Servicenow Custom Apps Developer Experience Range :5 to 12 yrs Job Location: PAN India Interested candidates can send resumes to sangeetha.spstaffing@gmail.com

Warm Greetings from SP Staffing!! Role: Servicenow Developer Experience Required :6 to 8 yrs Work Location :Pune/Chennai/Bangalore Required Skills, 1. ServiceNow Service Catalogs 2. ITSM UI Policies, ACL, Business rules 3. Catalog client scripts 4. Flow designer 5. Javascript Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Hiring: Process Lead (Domain Trainer) Service Desk Experience: 45 Years Location: Mysore Package: 9.50 LPA Key Responsibilities Conduct regular workshops on Service Desk Basics (ITIL v4) and Technical Foundation Training Coordinate training needs with Service Desk SPOCs Create and update training manuals, knowledge articles, and online course content Maintain training records and publish reports via learning platforms Ensure alignment of Service Desk practices with ITIL standards Must-Have Skills 2-3 years experience delivering technical/service desk training Strong understanding of training methods and adult learning principles Excellent communication and stakeholder engagement skills ITIL-trained or certified (v3/v4) Hands-on experience with ITSM tools (SNOW, Remedy), voice infra (Avaya, Cisco), and troubleshooting Windows/Office 365/Networking issues For more details Call Kanika on 9953939776 or email resume to kanika@manningconsulting.in

The impact you will have in this role : The Enterprise Network Services team is responsible for maintaining the highest level of availability and performance of infrastructure across the enterprise. Responsibilities span across all ITSM areas (Incident, Problem, Change, and Service Delivery). It also includes representing infrastructure services on projects and enterprise-wide efforts like Disaster Recover and Network modernization. It requires collaboration between operations, engineering, and architecture to maintain existing infrastructure as well as modernizing technology . Your Primary Responsibilities : Administer and provide 24x7 support all areas of the DTCC enterprise network including campus, WAN, DMZs, and extranets. Implement, and support new technologies within the network environment. Spearhead troubleshooting efforts with external clients, internal clients, and major incident management teams. Assist with key projects and deliverables, including pre & post implementation testing and planning. Coordinate scheduling and implementation of system maintenance, release updates, hardware upgrades, and/or new technology deployments adhering to stringent change management policies and maintenance windows. Execute performance and statistical monitoring to develop procedures and best practices which improve overall environment. Manages risk across the environment including scheduling maintenance and implementation of changes. Handles system events or major incidents with urgency. Escalates as appropriately required. Maintain documentation including baseline standards, processes, and procedures. Keep documents up to date and in compliance with emerging industry standards. Support DDoS and penetration testing as well as any required remediation efforts. Qualifications: 3+ years of related experience Bachelor's degree (preferred) or equivalent experience Talents Needed for Success: Networking Operational and Engineering skills in a global enterprise environment focused on Layer 2 & 3, DNS, Load Balancing, and security. Proven experience troubleshooting complex network issues. Solid foundation of networking software & hardware including layer 2 and layer 3 protocols. Experience with F5 load balancers, Infoblox DNS and Palo Alto Firewalls is desired. Superior customer service skills. Excellent communication skills, both written and verbal. Ability to work in fast paced environment with stringent service levels. Risk minded, with the ability to work independently and as a team. Hands-on knowledge of managing ITSM ticket, including incident, change, problem management (prefer SNOW) Flexibility to work overtime and on non-scheduled days on occasion. CCNA Certification or demonstration of equivalent knowledge. Experience working in a global enterprise for a financial services company is a plus. Understanding of the TCP/IP protocol stack and the ability to analyze packet captures.

ServiceNow GRC Experience- 6 to 8 years Location- Pan India Responsibilities A day in the life of an Infoscion • As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. • You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. • You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design • You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines • Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: • Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability • Good knowledge on software configuration management systems • Awareness of latest technologies and Industry trends • Logical thinking and problem solving skills along with an ability to collaborate • Understanding of the financial processes for various types of projects and the various pricing models available • Ability to assess the current processes, identify improvement areas and suggest the technology solutions • One or two industry domain knowledge • Client Interfacing skills • Project and Team management Technical and Professional Requirements: • Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

ServiceNow with Integration Exp-5 to 15 years Location- Pan India Responsibilities A day in the life of an Infoscion • As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. • You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. • You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design • You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines • Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: • Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability • Good knowledge on software configuration management systems • Awareness of latest technologies and Industry trends • Logical thinking and problem solving skills along with an ability to collaborate • Understanding of the financial processes for various types of projects and the various pricing models available • Ability to assess the current processes, identify improvement areas and suggest the technology solutions • One or two industry domain knowledge • Client Interfacing skills • Project and Team management Technical and Professional Requirements: • Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 3.5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Priya 8667573371 for more info Thanks, Priya 8667573371

Hiring, Workday Integration Consultant 4-6 years of exp in workday with minimum one end to end implementation experience (must have) Strong Hands on for the Integrations Connectors, STUDIO (must have), DT, XML, XSLT. Should have developed end to end Integrations from scratch using STUDIO (must have) Have good hands on with Integration security and Delivery methods Experience and ability to translate business requirements to system configuration. Demonstrated follow-through on assignments and issue resolution. Identifying, designing, and implementing Workday solutions while considering the long-term vision of the product and Business needs. Has a good understanding of the workday platform, proving the ability to work with Stakeholders to identify opportunities for continuous improvement and generate solutions. Experience of end-to-end application solution design and implementing complex business solutions. Have knowledge of SNOW or similar ticketing tool Workday Certification is added advantage

Job Summary The Support Account Manager (SAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer’s operations. The SAM Technical Analyst will collaborate with the lead SAM on the account by generating and analyzing reports, preparing customer facing review material, cross referencing best practice recommendations, including interoperability matrix (IMT), and performing bug scrubs. Under the guidance of the lead SAM, TAs may be required to review reports and provide guidance and recommendations to end customers. In partnership with the lead SAM and the account team, the Technical Analyst actively drives pre-emptive and preventative recommendations which are tailored to the customer’s business needs and technical environment, built on NetApp’s AutoSupport technology. The SAM Technical Analyst role is critical to NetApp’s continued success to deepen the relationship with the customer, build their trust in our solutions and increase their loyalty. Job Responsibilities The SAM Technical Analysts work with NetApp customers and Account/Sales Teams, by providing expertise in the following areas: Responsible for generating, analyzing, and reporting customer data from various enterprise sources. Provide informed strategic planning, storage support best practices and upgrade advice. Understands the customers' environment and apply NetApp knowledge to improve the overall support experience. Maintain customer install base information in NetApp system of record up to date. As needed, partner with lead SAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations. Through a combination of expertise, analytics, tools and a deep understanding of customers' operating environment, SAM consults and provides deliverables aimed atmitigating risks and ensuring stability of the NetApp Solution. The SAM Technical Analyst influences customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations. Identify opportunities to improve and enhance technical analysis and representation of customer recommendations. Manage special projects as assigned by management to meet customer and cross-functional team needs Job Requirements Excellent written and verbal communication skills Work hour requirements are dependent on customer time zone alignment. Strong Microsoft Office skills (Excel,PowerPoint) Proven ability to manage complex, high-pressure situations, staying focused on the right priority, and effectively handle time management. In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. NCDA certification or the ability to obtain a plus. Strong aptitude for learning new technologies and processes, and an understanding of how to apply these in a customer-facing environment. Understand technical risks and supportability parameters. Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver SAM Service Review Meetings under the guidance of the lead SAM. Able to work as a buddy for new hires, coach on standard job tasks. Able to participate and contribute in cross-functional teams and subject matter expert teams. Able to participate/contribute to initiatives and training to develop an area of specialization

The ServiceNow Architect is responsible for the overall design and development of the ServiceNow platform for the organization. They will act as the technical lead for implementation, customization, and optimization of ServiceNow, driving architectural decisions and ensuring solutions are scalable, efficient, and aligned with business goals. The role requires collaboration with various teams to deliver high-quality ServiceNow implementations, integrations, and workflows that improve the organization's operational efficiency. Role & responsibilities: Architectural Design & Strategy: Lead the overall architecture and technical roadmap for ServiceNow implementations. Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization. Ensure alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security. Platform Development: Oversee and provide guidance for development efforts on the ServiceNow platform including platform upgrades, configurations, and customizations. Develop solutions to support the organization's IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules. Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations. Integration & Data Management: Design and implement integrations between ServiceNow and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications). Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance. Leadership & Stakeholder Collaboration: Serve as the subject matter expert (SME) for ServiceNow platform within the organization. Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions. Provide technical leadership and mentoring for ServiceNow administrators and developers. Lead platform governance and ensure adherence to ServiceNow best practices. Solution Implementation & Optimization: Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets. Optimize the ServiceNow platform through proactive monitoring, testing, and tuning. Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance. Security & Compliance: Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols. Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards. Documentation & Reporting: Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides. Provide regular reporting to management regarding platform performance, incidents, and enhancements. Preferred candidate profile: Education: Bachelor's degree in computer science, Information Systems, or a related field (master's degree preferred). Experience: 7+ years of experience with ServiceNow platform development and architecture. Deep expertise with core ServiceNow modules (ITSM, ITOM, ITBM, CSM, etc.). Proven track record in leading ServiceNow implementations and large-scale architecture design. Certifications: ServiceNow Certified System Administrator (CSA) (Required). ServiceNow Certified Implementation Specialist (CIS) in relevant modules (Preferred). ServiceNow Certified Application Developer (CAD) (Preferred). Note: Looking immediate-15 days joiner.

Greetings!! We are hiring for Expert/Principal Software Engineer for service now skills (Remote working). Mandatory skills required:- Total 8-12+ yrs. of experience as ServiceNow Developer Worked in ITSM, ITOM, CSM organizational structure. Experience in implementing the following Core ITIL Process modules: Incident, Problem, Change, Service Catalog and CMDB Must be willing to work in shifts Prerequisite : ServiceNow Design and Development experience ITIL knowledge ServiceNow System Admin Certification ServiceNow Certified Application Developer Written and verbal communication skills Experience of working in multi-domain structure in ServiceNow please share your resume in PDF format with below details on pranav.mehta@alterahealth.com if interested Total experience? Experience with Servicenow development and implementation?(must be seen in resume) Are you willing to work in shfits? Current CTC Expected CTC Notice period Current Location? Are you ready to relcoate to Pune ?(currently its work from home) Reason for change? do you have all required relieving and experience letter form previous company? How many points will you give your self for communication skills out of 10? Regards Recruitment Team

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Priya 8667573371 for more info Thanks, Priya 8667573371

We are hiring for Servicenow Portal Developer Lead for a well known management consulting firm. The details are mentioned, pls share your resume on leeba@mounttalent.com Exp: 8-11years Mode: Hybrid Location: Gurgaon Responsibilities 8+ years relevant experience as a technical, product or business analyst Extensive development experience in Frontend and Backend both on Service Now Portal & SN technology Well versed with SN table structure as well as SN standard features ETL experience. We use SnowMirror ETL tool to create views for Tableau dashboards, reports Expertise in agile principles and ways of working Ability to work well with business stakeholders, users and technical team members Strategic thinker who can converge ideas into tangible products Highly organized & proactive Strong communications and stakeholder management skills Experience working with JIRA or similar tool a plus Entrepreneurial spirit and comfort working within rapidly changing environment A great aptitude for learning new technologies and systems. Our complex, proprietary systems require a proven ability to learn how it works be crucial in communicating with customers and dev teams • A knack for anticipating dependencies and risks and are continually looking for ways to improve processes and operations Role & responsibilities Preferred candidate profile

Key responsibilities: Working on daily business requests for master data objects - creation/update/obsolete/reactivate to ensure smooth Run and Maintain for business operations. Responsible for business interaction for clarifying the request and ensuring accurate data maintenance in the system. Request closure within defined SLA timelines. Testing master data creations/updates across tools and interfaces Engagement in additional tasks/projects as needed, may involve multiple team interaction to meet the above deliverables Mentoring the other team members on topics of expertise Flexibility to work in shifts Key requirements: Should have hands on experience on Master data creation and maintenance (Material/Vendor/Pricing/Customer/PIRs/Source List/BOM data etc) Hands on experience on SAP toolsets in Data space including Data extraction programs from SAP, SQVIs, ETL processes, Load programs, LSMW, data quality maintenance and cleansing etc. Knowledge of Request Management tools eg: SNOW, Remedy etc Knowledge of key database concepts, data models, relationships between different types of data An understanding of end-to-end set-up and business impact of master data key fields Knowledge about SAP, S/4 HANA, SAP-MDG, Ariba, MW (Informatica etc) or additional ERP platforms, IT tools and technologies is desirable Experience in Data Management Processes (Data Profiling & Cleansing. Workflows, Data Quality, Governance Process, relationships & dependencies with IT teams etc.), or functional knowledge in SAP MM/PP or OTC modules will be an added advantage. Professional experience of ~ 5-6 years Good communication skills, stakeholder alignment, experience of interaction with end clients/ international colleagues across geographies Strong ownership focus, drive to excel & deliver Ability to resolve conflicts, share, collaborate and work as a team player. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. Weve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals. Our Company: Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers products whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. Weve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals. 2 - Professionals (EEO-1 Job Categories-United States of America)

SAM Analyst Location- Bangalore (Hebbal-local candidate is preference) Experience- 2-2.5 yrs Mode- 5 days at client location Skills required- Core technical knowledge on SNOW tool. Responsibilities Ensures the successful installation, integration, and deployment of SAM Platform (preferably SNOW) and solutions in various production and non-production environments Install SAM Platform with the infrastructure teams, and report application metrics with the goal of preventing non-compliance and improving IT effectiveness Provide Design and Architecture expertise in terms of SNOW infrastructure requirements and software configurations. Analyse reported incidents and problems for the applications, assessing patterns, making recommendations, and implementing fixes. Prepares and maintains technical documentation to assist with the operation, maintenance, and development of the SAM Platform Creates and executes application and system test procedures after tools implementation Identifies critical business transactions and implement tools to manage alert and response Day-to-Day use of the tool operation and tool optimization. Work with the Level 2 teams and Snow support to troubleshoot and understand system faults. Develop, support, and manage complex Alerts, Reports, and Views Ability to troubleshoot to effectively solve problems, using knowledge, experience, logic, and independent judgment consistent with standards, practices, policies, and procedures. Identifies opportunities for streamlining processes through automation Lead implementation of tools and monitoring Manage and ensure Security remediation Implementation for all findings Lead problem Management and resolution around SAM Platform Provide Instrumentation for proactive diagnostic insight into the health of applications Create systems for error handling, and logging End-to-end ownership of managing the tools application and ensured the on-time updates, hotfix & upgrades done Knowledge and Skills Above 4-5 years of experience in Installation, Integration, Deployment & Maintenance of SAM Tools like SNOW, Flexera, Aspera, BigFix, ILMT, ServiceNow SAM Pro etc. Primary - SNOW, Flexera, and equivalent. Secondary - BigFix, ILMT Working knowledge of the holistic monitoring of applications with drill-down on the SNOW platform layers (infra, data, middleware, apps, etc.) Mandatory Skills At-least 4/5 years of Installation, maintenance, and working knowledge of SAM tools Snow, Flexera, and equivalent. Working knowledge of the holistic monitoring of applications with drill-down on the SAM Platform layers (infra, data, middleware, apps, etc.) Basic Knowledge of Server, Cloud, Virtualization, Database, Network, Containers Administration. Good verbal and written communication skills. Good to have - Knowledge of other infra & application tools will be a plus Dashboard & Reporting tools working knowledge Basic understanding of modern software development tools and SCM (software configuration management) Automation & Integration tools knowledge such as Ansible, Terraform, Chef, Jenkins, etc Strong knowledge of the Networking domain Strong knowledge of Windows & Linux OS administration and Database administration

Role : ServiceNow Consultant Experience : 6+ years Location : PAN INDIA (Hybrid) Candidate should have exp in/as ServiceNow Portal Experience ServiceNow HRSD ServiceNow-Healthcare & LS, ServiceNow-TSM, ServiceNow-Public Sector ITSM,CMDB ServiceNow Architect with little handles on exp on UI/UX Builder can be processed ServiceNow Portal development experience ServiceNow Mobile Studio and Applets, Mobile development ServiceNow Mobile and Mobile Agent app configuration Finance Supply Chain domain Custom App development Lead the design and implementation of Performance Analytics solutions in ServiceNow Integrate PA with various ServiceNow modules ITSM HRSD CSM etc. Provide technical leadership and mentorship to junior consultants and developers

Experience and skills 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10); Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent time-keeping is a key requirement of the role. Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Good Experience in active directory, User Management. Customer support experience in Global Service Desk on call. Some basis experience with supporting physical networking is desirable but not essential. Experience with Ticket Tool, Fresh Service , Service Now (SNOW). 24/7 Work.

Key duties and responsibilities Serve as the single point of contact for end User ICT requests and support issues. Respond to IT requests from all emails, portal, and telephone within the agreed targets. Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools. When required assign tickets to the relevant team member or external IT suppliers and liaise with the resolver until completion. Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times. Follow standard operating procedures (SOPs) forincident management. Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) andperform clean-up projects of user profiles, files, email accounts. Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools. Highlight and report all major IT issues and risks to Service Manager in a timely manner. Research, test and implement new systems to improve efficiencies and satisfy user requests. Provide basic PC installations and configuration tasks. Provide on site support when required in Apex offices (may require travel). Other duties in support of the Service Desk, as assigned by the Service Manager, TLs. Experience and skills 2-3 years experience in a computer related support or and IT operational environment. A recognised third level qualification in a computer related discipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10); Good written and communication skills in English. Experience with documentation and improving SOPs and other process documents. Good customer focus, and excellent time-keeping is a key requirement of the role. Good interpersonal skills, with a focus on listening and questioning skills. Good problem-solving abilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use in Apex. Familiarity with or a willingness to learn the fundamental principles of ITIL Service Management. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp, Azure, AWS. Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365. Good Experience in active directory, User Management. Customer support experience in Global Service Desk on call. Some basis experience with supporting physical networking is desirable but not essential. Experience with Ticket Tool, Fresh Service , Service Now (SNOW). 24/7 Work.

9+ years of hands-on Service Now Development. Flow designer, JavaScript, Glide Record, Glide Form, Script Includes, Business Rules, UI Policies, UI Actions, Client Script Service Portal development. Mail id: kalpanadeshmukh@livecjobs.com *JOB IN HYD* Required Candidate profile Experience into ITSM, Service Now Portal Development.

Role & responsibilities Who we are looking for: An Incident and Disaster Recovery Manager to join the Service Management team. A person who has a passion for t echnical troubleshooting and can direct a team through multiple simultaneous incidents. This role involves identifying trends and being a problem solver with a proficiency in quickly learning new technologies and proprietary systems and support disaster recovery processes. A successful candidate will be responsible for end-to-end management of incidents through leading, driving, facilitating, and chairing all incidents including investigation activities, meetings, and conference calls Someone who can form collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed. Would you like to be the part of our team Key Responsibilities Support Incident Management in coordinating resolution and restore normal service operation during technology Incidents and Major Incidents. Drive communication with senior management both during and after incidents, providing timely updates and detailed post-incident reports . Continuous improvement of ServiceNow (SNOW) and Standard Operating Procedures (SOPs) to align with best practices and regulatory requirements. Manage and provide coverage on Weekends as required during usual working hours. Develop and implement disaster recovery plans and procedures. Support planning, coordination and execution of Disaster Recovery testing for client environments. Collaborate with multiple stakeholders and operators to ensure upkeep of recovery plans . Monitor and report on the effectiveness of disaster recovery plans and procedures Build relationships with global IT teams and understand various applications and technologies. Enhance the quality, efficiency, and effectiveness of Disaster Recovery plans and procedures. Work independently and as part of a team, demonstrating strong leadership and communication skills. Provide ongoing operational support for the Client infrastructure. Supporting and fix both batch processing and interactive user applications to ensure the high availability of the Client Environment Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems/applications design to understand and improve the operating quality of production environments. Qualifications: A candidate is encouraged to possess and demonstrate the following: Requirement to work on weekends (Saturdays and Sundays) 8+ years' experience in the role of Incident Manager or a similar operations role Is familiar with industry standard Incident and Problem Management practices. An understanding of running services on Cloud infrastructure solutions E xperience in application monitoring solutions Previ ous experience working in the Financial Services or Technology industry. Scripting or basic development language skills to automate common tasks. Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organizatio n. Excellent organizational skills, and attention to detail. Self-advised, effective at prioritization and takes full ownership of responsibilities Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands. Prior system administration experience highly desirable. Programming experience in at least one of the following: Java, Python or Perl or shell scripting experience. Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems. Preferred candidate profile We are looking for Strong Service Management - Incident & Disaster Recovery Managment candidates who can join immediate to 15 days

Role & responsibilities Technical skills: (ServiceNow CSM Developer + Custom App ) • Candidate should have min 5+ yrs of experience in CSM implementation and Total Experience should be more than 6+ Yrs • Develop and implement ServiceNow CSM solutions in alignment with client needs. • Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain. • Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules. • Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes. • Provide advanced support for ServiceNow CSM, including troubleshooting, bug fixes, and root cause analysis. ServiceNow Scripting • Development & implementation Experience in UI Pages/Macros, Menus, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning • Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting & Performance Analytics • Experience in Service Portal with JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets • Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls • Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX • Knowledge of ServiceNow OOTB APIs, ServiceNow best practices Preferred candidate profile 1. Candidate is expected to be good in English communication in Both verbal and written 2. Candidate should be self-driven and individual contributor having min dependency on other team members as this will be Agile based execution model 3. Candidate should be aware of Agile Project Execution Methodologies and Ceremonies and processes followed in Agile. 4. Candidate should have good understanding on overall development processes and quality processes followed with in development processes.