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3.0 - 8.0 years
3 - 6 Lacs
pune
Work from Office
Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...
Posted 1 day ago
3.0 - 8.0 years
3 - 6 Lacs
bengaluru
Work from Office
Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...
Posted 1 day ago
3.0 - 8.0 years
3 - 6 Lacs
mumbai
Work from Office
Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...
Posted 1 day ago
3.0 - 8.0 years
3 - 6 Lacs
gurugram
Work from Office
Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...
Posted 1 day ago
3.0 - 8.0 years
3 - 6 Lacs
noida
Work from Office
Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...
Posted 1 day ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Roles & Responsibilities: Design and develop ServiceNow IT Service Management applications to meet business process and application requirements. Collaborate with cross-functional teams to ensure successful cloud migration and implementation projects. Assist in defining requirements and designing applications to meet business process and application requirements. Provide technical expertise and guidance to team members and stakeholders on ServiceNow IT Service Management applications. Ensure the quality and integrity of ServiceNow IT Service Management applications through testing and debugging.
Posted 3 months ago
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