Job Summary • Involved in various aspects of addressing claims, related to product quality, performance, and safety. • Involve investigating defects, developing solutions, and ensuring compliance with standards and regulations. • Good knowledge of materials science, chemistry and engineering principles. • Field investigations. Duties and Responsibilities: • Examining the composition and structure of the flooring materials to determine if there are any inherent weaknesses or defects. • Conducting laboratory tests to assess the performance of the flooring under various conditions, such as stress, temperature, or chemical exposure. • Adjusting the chemical composition of the flooring to improve its durability, resistance, or other desired properties. • Creating innovative flooring solutions that are more resistant to common problems or better suited to specific applications. • Developing and implementing plans to address issues in existing installations, such as repairing damaged flooring or implementing preventative measures. Experience: • Relevant experience of 3 to 5 years. Qualification: • Bachelors degree in chemical engineering. • Bachelor's degree in chemistry or chemical technology. Behavioural Competencies: • Strategic Thinking skills. • Team Management skills. • Problem solving and decision-making skills. • Customer Orientation skills. • Attention to detail • Involved in various aspects of addressing claims, related to product quality, performance, and safety. • Involve investigating defects, developing solutions, and ensuring compliance with standards and regulations. • Good knowledge of materials science, chemistry and engineering principles. • Field investigations. Duties and Responsibilities: • Examining the composition and structure of the flooring materials to determine if there are any inherent weaknesses or defects. • Conducting laboratory tests to assess the performance of the flooring under various conditions, such as stress, temperature, or chemical exposure. • Adjusting the chemical composition of the flooring to improve its durability, resistance, or other desired properties. • Creating innovative flooring solutions that are more resistant to common problems or better suited to specific applications. • Developing and implementing plans to address issues in existing installations, such as repairing damaged flooring or implementing preventative measures. Experience: • Relevant experience of 3 to 5 years. Qualification: • Bachelor’s degree in chemical engineering. • Bachelor's degree in chemistry or chemical technology. Behavioural Competencies: • Strategic Thinking skills. • Team Management skills. • Problem solving and decision-making skills. • Customer Orientation skills. • Attention to detail

Job Summary We are seeking a skilled Phocas Software Expert to join our team in Hyderabad, India. The ideal candidate will have deep expertise in Phocas Software, a leading business intelligence and data analytics platform, to drive data-informed decision-making, streamline reporting processes, and enhance business performance. You will collaborate with cross-functional teams to design, implement, and optimize Phocas-based solutions tailored to Artivo Surfaces' needs. Key Responsibilities Phocas Implementation and Configuration : Design, configure, and deploy Phocas Software solutions to meet business requirements, including custom dashboards, reports, and data visualizations. Data Analysis and Reporting : Utilize Phocas to analyze complex datasets, generate actionable insights, and create reports that support strategic decision-making across departments such as sales, inventory, and supply chain. Data Integration : Integrate Phocas with existing ERP, CRM, or other enterprise systems to ensure seamless data flow and consistency. User Training and Support : Train end-users and stakeholders on Phocas Software, providing ongoing support to ensure effective adoption and utilization. Customization and Optimization : Develop and maintain custom Phocas databases, queries, and workflows to enhance business processes and reporting capabilities. Troubleshooting and Maintenance : Monitor and troubleshoot Phocas-related issues, ensuring optimal performance and data accuracy. Collaboration : Work closely with IT, finance, sales, and operations teams to align Phocas solutions with business objectives. Documentation : Create and maintain detailed documentation for Phocas configurations, processes, and best practices. Continuous Improvement : Stay updated on Phocas Software updates and new features, recommending improvements to enhance business intelligence capabilities. Required Qualifications Experience : 3+ years of hands-on experience with Phocas Software, including dashboard creation, data modeling, and report generation. Proven track record of implementing Phocas solutions in a business environment. Technical Skills : Proficiency in Phocas Software (data analytics, reporting, and visualization). Strong understanding of SQL for querying and manipulating data within Phocas. Experience with data integration tools and connecting Phocas to ERP/CRM systems (e.g., SAP, Salesforce, or similar). Familiarity with business intelligence concepts and data warehousing. Analytical Skills : Ability to interpret complex data and translate it into actionable business insights. Communication : Excellent verbal and written communication skills to collaborate with technical and non-technical stakeholders. Education : Bachelors degree in Computer Science, Information Technology, Data Science, Business Analytics, or a related field. Location : Must be based in or willing to relocate to Hyderabad, Telangana, India. Preferred Qualifications Experience in the surfaces, manufacturing, or materials industry is a plus Knowledge of other BI tools (e.g., Tableau, Power BI) is a plus. Familiarity with cloud-based platforms and APIs for data integration. Certification in Phocas Software or related BI tools.

Job Summary: We are seeking an experienced and detail-oriented Database Administrator (DBA) with robust expertise in Microsoft SQL Server (T-SQL) , Azure SQL Database , and Microsoft Fabric (Power Platform) . The ideal candidate will be responsible for architecting, implementing, securing, and optimizing enterprise-grade, cloud-first data platforms that span on-premises and Azure environments. This role ensures seamless data flow across the organization, supports BI/reporting teams, and implements best-in-class practices for performance, compliance, and high availability. Expanded Key Responsibilities: Configure and maintain SQL Server (on-prem & Azure SQL) , Microsoft Fabric components (Data Factory, Data Lake, OneLake, Power BI). Develop and optimize complex T-SQL scripts , stored procedures, views, triggers, UDFs across hybrid environments. Build and maintain pipelines, semantic models, dataflows, and lakehouses within the Fabric workspace. Design and implement robust backup, failover, disaster recovery strategies using Azure-native tools like Azure Backup, Geo-replication, and Azure Site Recovery . Monitor and optimize database performance (I/O, indexing, execution plans) using Query Store, SQL Insights, Log Analytics , and Azure Monitor . Implement role-based access control (RBAC) and Azure AD integration for managing identities and permissions securely. Perform migrations from on-prem SQL Server to Azure SQL DB / Azure Managed Instance using tools like DMA, DMS . Ensure replication and synchronization across environments using tools like Azure Data Sync, PolyBase, or Fabric pipelines . Enable CI/CD for database deployments using Azure DevOps . Collaborate with cross-functional teams to build data integration solutions using Power Query, Data Factory (ADF), Synapse Pipelines, or Fabric pipelines . Document architecture, security policies, performance tuning techniques, and backup standards. Ensure compliance with enterprise data governance, data retention, and regulatory requirements . Required Qualifications: Bachelor's degree in Computer Science, Information Technology or related discipline. 5+ years of hands-on experience as a DBA, including significant exposure to T-SQL , SSMS , and SQL Server 2019 or later . Solid knowledge of Microsoft Fabric components and how they interoperate with the Power Platform ecosystem. Experience with Azure SQL Database , Azure Managed Instance , and Data Lake (Gen2/OneLake) . Deep understanding of RDBMS design , data normalization, and performance tuning techniques. Strong experience with HA/DR mechanisms such as Always On Availability Groups , Log Shipping , and Azure Failover Groups . Proficient in monitoring and diagnostics tools such as SQL Profiler, Extended Events, Azure Log Analytics , and Query Performance Insight . Experience in implementing data privacy, encryption (TDE, Always Encrypted), firewall rules, and security auditing . Preferred Skills and Tools Proficiency in Azure Data Factory (ADF) , Azure Synapse , or Power BI Dataflows . Familiarity with Microsoft Purview for data lineage and governance. Hands-on with CI/CD pipelines for SQL using Azure DevOps YAML . Understanding of Fabric workspace administration , capacity planning , and security roles . Knowledge of NoSQL/Azure Cosmos DB is a plus. Hands-on experience with monitoring solutions like Grafana or Prometheus (for hybrid setups) . Exposure to Python/PowerShell scripting for automation. Experience with ERP integrations and third-party data replication tools like Fivetran, BryteFlow, or Qlik Replicate .

Company Overview Artivo Surfaces India, a division of Artivo Surfaces (https://artivosurfaces.com/), is a leading provider of premium surface solutions, delivering innovative and sustainable products to clients globally. With a strong presence in India and operations extending to the United States, we are committed to excellence in quality, customer service, and operational efficiency. We are seeking a highly skilled Logistics Manager to join our dynamic team and support our international logistics operations, ensuring seamless coordination between our India-based operations and U.S. markets. Job Summary The Logistics Manager will oversee and optimize international and domestic logistics activities to support Artivo Surfaces Virginia Tile Company(VTC) and Galleher Duffy Company(GDC) divisions. This role will focus on tactical execution, cost efficiency, and superior customer service, with a strong emphasis on managing freight operations across small package, Less-Than-Truckload (LTL), Over-The-Road (OTR), ocean, and air transport. The ideal candidate will have experience in U.S. logistics operations, including familiarity with U.S. customs regulations, freight forwarding, and vendor coordination. Key Responsibilities Strategic Logistics Management : Oversee end-to-end international logistics operations, ensuring alignment with Artivo Surfaces commitment to quality and efficiency for both VTC and GDC divisions. Container Optimization : Execute tactical building and releasing of containers to maximize utilization, reduce costs, and ensure timely delivery to meet customer service expectations. Vendor Coordination : Collaborate with U.S. and international vendors, freight forwarders, and third-party logistics (3PL) partners to manage import/export activities and meet service level agreements (SLAs). Carrier Management : Serve as the primary point of contact for carriers across all modes of transport (small package, LTL, OTR, ocean, air), ensuring reliable and cost-effective partnerships. Freight Coordination : Manage load planning, dispatch operations, and freight consolidation to maximize load factor and minimize transportation costs. Cost Optimization : Monitor and identify opportunities to reduce transportation, material flow, and packaging costs while maintaining high service standards. Communication : Provide clear and timely updates to internal stakeholders (shop staff, corporate, senior management) and external customers on freight status, capacity, cost changes, shipment issues, and supply chain concerns. Customs Compliance : Ensure compliance with U.S. and international customs regulations, including accurate usage of Harmonized Tariff Schedule (HTS) codes and other documentation requirements. Dock Capacity Planning : Manage inbound receiving dock operations to optimize capacity and streamline material flow. Rate Compliance : Oversee spot vs. negotiated rate compliance to ensure cost-effective freight solutions. Safety and Policy Enforcement : Promote and enforce Artivo Surfaces safety policies and procedures across all logistics operations. Cross-Functional Collaboration : Work closely with shop staff, vendors, corporate teams, and senior management in India and the U.S. to resolve issues and drive continuous improvement. Sustainability Focus : Support Artivo Surfaces commitment to sustainability by identifying eco-friendly logistics practices and reducing environmental impact. Performance Metrics : Develop and monitor key performance indicators (KPIs) related to cost, delivery performance, and customer satisfaction to drive operational excellence Experience : 5+ years of experience in logistics management, with at least 2 years in U.S.-based logistics operations. Proven experience working with freight forwarders, 3PL partners, and managing air and ocean shipments. Technical Skills : Strong understanding of domestic and international freight options, costs, and logistics best practices. Proficiency in logistics software and tools (e.g., TMS, WMS, ERP systems). Soft Skills : High attention to detail with a focus on accuracy and efficiency. Exceptional communication skills to engage with internal and external stakeholders in India and the U.S. Ability to multitask and thrive in high-pressure environments. Customer-centric mindset with a proactive approach to problem-solving. Team player with a willingness to learn, adapt, and drive continuous improvement. Preferred Qualifications Advanced Experience : 7+ years of logistics management experience, with a focus on U.S.-India supply chain operations. Experience in the surface solutions, manufacturing, or construction materials industry. Certifications : Certified Supply Chain Professional (CSCP) or Certified in Logistics, Transportation, and Distribution (CLTD) from APICS. U.S. Customs Broker License or equivalent certification. Technical Expertise : Advanced proficiency in logistics optimization tools and data analytics platforms (e.g., SAP, Oracle NetSuite, or Tableau). Knowledge of lean logistics principles and Six Sigma methodologies. Cultural Fit : Experience working in cross-cultural environments, particularly between India and the U.S. Familiarity with Artivo Surfaces commitment to sustainability and innovation in the surface solutions industry.

Job Title: Stone Profit Solutions (SPS) Specialist Location: Hyderabad, India Reports To: Director of Business Systems Interim Position Summary We are seeking a detail-oriented and technically proficient SPS Specialist to support and enhance our use of the Stone Profit Solutions ERP platform. This role will be instrumental in optimizing business processes across inventory, purchasing, sales, and logistics, with a focus on data integrity, user support, and system configuration. Key Responsibilities Serve as the subject matter expert for Stone Profit Solutions (SPS) ERP system. Configure, maintain, and troubleshoot SPS modules including inventory, purchasing, and order management. Collaborate with cross-functional teams (Sales, Operations, Finance) to gather requirements and implement system improvements. Provide end-user training and support, including documentation and help desk escalation. Partner with IT and external vendors for system upgrades, integrations, and data migrations. Monitor system performance and data accuracy; develop reports and dashboards as needed. Participate in strategic planning for ERP enhancements and digital transformation initiatives. Qualifications 2+ years of experience with Stone Profit Solutions. Strong understanding of business processes in distribution, logistics, or building materials. Excellent communication and problem-solving skills. Ability to work independently and manage multiple priorities. Train new employees to maintain SPS software Preferred Attributes Familiarity with database concepts and reporting tools (SQL, Power BI, Phocas) is a plus. Growth-oriented mindset with interest in supervisory or product management roles. Experience with product lifecycle management is a plus Comfortable working in a fast-paced, evolving environment.

Role Overview: We are seeking Financial Analyst to support our financial planning and analysis function. You will play a key role in budgeting, forecasting, performance tracking, and business partnering across departments. Role & responsibilities : Develop and manage financial models for forecasting and budgeting Prepare monthly and quarterly management reports and variance analysis Conduct profitability and cost analysis across product lines and business units Partner with business teams to support strategic initiatives and operational decisions Leverage data and systems to automate reporting and improve financial processes Support operational finance activities including working capital and cash flow analysis Preferred candidate profile : Experience in manufacturing or industrial sectors Exposure to automation tools and data visualization platforms Qualifications: Chartered Accountant (CA) or Cost and Management Accountant (CMA) 4-6 years of experience in FP&A or related finance roles Strong analytical and problem-solving skills Proficiency in Excel, Power BI, and financial systems Experience in cost analysis, business partnering, and financial reporting Excellent communication and stakeholder management skills

Company: Artivo Surfaces Pvt Ltd Location: Hyderabad, India Employment Type: Full-Time Shift: Flexible to cover Central to Pacific Standard Time Zones (US Hours) - Hybrid About Artivo Surfaces India Artivo Surfaces India, a leader in innovative surface solutions, is committed to delivering exceptional quality and customer satisfaction. We are seeking a skilled Helpdesk Technician to join our dynamic IT team in Hyderabad, providing top-tier technical support to ensure seamless operations for our global workforce. Job Summary The Helpdesk Technician will serve as the first point of contact for employees experiencing technical issues with hardware, software, or network systems. This role requires excellent English communication skills, proficiency in Microsoft Office 365 (O365) and Active Directory, and the ability to work flexible hours to support Central (CST) to Pacific Standard Time (PST) zones (US hours). The ideal candidate will have 23 years of helpdesk experience and a customer-centric approach to resolving technical challenges efficiently. Key Responsibilities Respond promptly to technical support requests via phone, email, or ticketing systems, ensuring timely resolution of hardware, software, and network issues. Troubleshoot and resolve issues related to Microsoft Office 365 (O365), including email, Teams, OneDrive, and other productivity tools. Manage user accounts, permissions, and password resets in Active Directory within a Windows-based environment. Install, configure, and update computer systems, applications, and peripherals to maintain operational efficiency. Provide clear, step-by-step guidance to non-technical users in excellent English, ensuring high user satisfaction. Escalate complex issues to higher-level support teams when necessary, documenting all steps and communications. Maintain accurate records of support requests, resolutions, and knowledge base articles for future reference. Collaborate with global IT teams to ensure seamless support across Central to Pacific Standard Time zones (approximately 7:30 PM to 10:30 AM IST). Stay updated on emerging technologies, O365 updates, and Active Directory best practices to enhance support capabilities. Qualifications and Requirements 2 to 3 years of experience in a helpdesk or IT support role, with a proven track record of resolving technical issues. Exceptional verbal and written English communication skills, with the ability to explain technical concepts to non-technical users. Hands-on experience with Microsoft Office 365 (O365) administration and troubleshooting (e.g., Outlook, Teams, SharePoint, OneDrive). Proficiency in Active Directory for user account management, group policies, and permissions. Familiarity with Windows operating systems and basic networking concepts (e.g., DNS, DHCP, VPN). Ability to work flexible hours to accommodate Central (CST) to Pacific Standard Time (PST) zones (evening/night shifts IST). Strong problem-solving skills and attention to detail, with a customer-centric approach to support. Experience with IT ticketing systems (e.g.,ServiceNow, Zendesk, or similar) is a plus. Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate) are highly desirable. Preferred Skills Knowledge of remote desktop tools and basic scripting for automation. Familiarity with ITIL practices or other IT service management frameworks. Ability to multitask in a fast-paced environment while maintaining professionalism and courtesy. Why Join Artivo Surfaces India? Be part of a growing, innovative company with a commitment to excellence. Opportunity to work with cutting-edge technologies and a global team. Competitive compensation and opportunities for professional development. Inclusive and collaborative work environment that values diversity and teamwork

Job description: The Accountant is responsible for overseeing financial operations, maintaining accurate records, and generating reports using Kerridge K8 or Kerridge Navigator ERP systems. This role leverages the systems integrated financial modules to manage general ledger activities, ensure compliance, and support business decision-making within a dynamic operational environment. Role & Responsibilities: *General Ledger Oversight: Record and manage financial transactions (e.g., revenue, expenses, assets, liabilities) in K8 or Navigator, ensuring accurate ledger entries and proper nominal code allocation. *Account Reconciliation: Perform reconciliations of bank accounts, supplier statements, and inter-company transactions using K8 or Navigators reconciliation tools to maintain financial accuracy. *Financial Reporting: Prepare financial statements (e.g., profit and loss, balance sheets) and operational reports using K8s reporting suite or Navigators equivalent, providing insights for management. *Month-End and Year-End Close: Execute closing procedures in K8 or Navigator, including accruals, prepayments, and depreciation, ensuring timely and accurate financial period closures. *Budgeting and Cost Analysis: Input budget data into K8 or Navigator, monitor variances, and analyze costs tied to stock, sales, or distribution activities within the system. *Compliance and Audit Support: Ensure adherence to accounting standards (e.g., GAAP), tax regulations, and Kerridge-configured workflows, maintaining audit-ready records in the ERP. *System Utilization: Leverage K8 or Navigator features (e.g., multi-currency support, job costing) to manage financial data specific to the companys industry, such as distribution or manufacturing. *Process Improvement: Identify opportunities to enhance accounting workflows within K8 or Navigator, collaborating with system administrators to optimize configurations or resolve issues. *Stakeholder Collaboration: Provide financial data and analysis from the ERP to department managers, supporting operational decisions tied to inventory, sales, or procurement. Preferred candidate profile : - Proficiency in K8s financial reporting and reconciliation features or Navigators equivalent functionality. - Experience with month-end/year-end processes in an ERP-driven environment. - Familiarity with Kerridge-specific features like multi-branch accounting or stock-linked financials (common in distribution/manufacturing). - Ability to maintain confidentiality with sensitive financial data.

Customer Service Representative JD Customer Service Representative Position Summary: This position is responsible for providing a variety of services and information regarding products, prices, availability, product use and technical support for customers. Responsibilities: Comprehend customer needs (via conversation, architectural drawings, and written specifications) and recommend a product configuration to meet those requirements Provide pricing, quotes, product information, literature, samples, and support for customers Process orders Arrange deliveries Process product returns Confirm customer information Identify and close additional purchases of products and services Respond to requests from customers for information (via email / call/ Engage in technical discussions with customers Promote solutions and services Resolve customer complaints Remain knowledgeable and up to date on product changes and developments Answer questions about warranties or terms of sale Inform customer of deals and promotions Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience Work with customer service manager to ensure proper customer service is being delivered Implement suggestions based on customer feedback (e.g. product enhancements, web site improvements) Perform other related duties as assigned Knowledge, Skills and Abilities: Excellent written and oral communication skills Should have experience of international voice process Proficient in MS Office, specifically Excel, Word and Outlook Excellent customer relationship skills Flexible to work in US shift timings Able to perform basic mathematical calculations Self-motivated, with high energy and an engaging level of enthusiasm Organized with an ability to know reseller activities and status on an ongoing basis Ability to read and interpret documents such as procedure manuals, work instructions, software manuals Strong problem identification and resolution skills Able to build and maintain lasting relationships with customers High level of integrity and work ethic Working knowledge of Kerridge / K8 will be an added advantage Minimum Qualifications: Graduate in any stream 2 - 5 years of work experience in a customer service capacity Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques EOE: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Key Skills: Communication Skills, Customer Relationship, MS Office, MS Office, Outlook, Mathematical Analysis

We are looking for a skilled Graphic Designer with a strong sense of design and proficiency in Adobe InDesign, Canva, and Adobe Illustrator to create engaging creatives for various platforms. The ideal candidate will excel in producing technical data sheets, social media visuals, marketing collateral, and other brand materials that align with Artivo Surfaces India's aesthetic and values. The candidate should be flexible in supporting US Central Time (CT) hours to collaborate effectively with global teams. Design Technical Data Sheets: Create visually appealing and accurate technical data sheets using Adobe InDesign, ensuring clarity and alignment with brand guidelines. Social Media Creatives: Develop eye-catching graphics and visuals for social media platforms using Canva and Adobe Illustrator to drive engagement and brand awareness. Marketing Collateral: Design brochures, flyers, presentations, and other marketing materials that effectively communicate product features and brand identity. Brand Consistency: Maintain consistency in visual style, typography, and color schemes across all design projects to strengthen Artivo Surfaces India's brand presence. Collaboration: Work closely with the marketing team, reporting to the Associate Director of Marketing, to conceptualize and execute creative campaigns that resonate with our target audience. Global Team Support: Be flexible in supporting US Central Time (CT) hours to accommodate collaboration with international stakeholders and meet project deadlines. Asset Management: Organize and maintain a library of design assets, ensuring easy access and version control for team use. Adaptability: Stay updated with design trends and tools to bring fresh and innovative ideas to the table. Design Expertise: Strong design portfolio showcasing creativity, attention to detail, and versatility in graphic design. Software Proficiency: Advanced proficiency in Adobe InDesign for technical data sheets, Canva for quick social media creatives, and Adobe Illustrator for vector-based designs. Typography and Layout: Excellent understanding of typography, color theory, and layout design to create visually balanced and professional outputs. Technical Acumen: Ability to interpret and visualize technical product information in an accessible and aesthetically pleasing format. Time Management: Strong organizational skills to manage multiple projects and meet deadlines in a fast-paced environment, including flexibility to work US CT hours as needed. Communication: Effective communication skills to collaborate with cross-functional teams and incorporate feedback. Education: Bachelors degree or diploma in Graphic Design, Visual Arts, or a related field (or equivalent professional experience). Experience: 4-7 years of experience in graphic design, preferably in a product-based or creative industry.