Key Responsibilities: Handle customer interactions via calls and chats in a professional and courteous manner Provide prompt, accurate, and effective solutions in line with company policies Maintain high levels of customer satisfaction through excellent service Manage 100–150 chats/calls per day, ensuring timely follow-ups and resolutions Requirements: Education: Minimum 2nd PUC or Graduation Experience: Open to both freshers and experienced professionals Communication: Excellent verbal and written communication skills Languages: Mandatory: Fluent in English & Hindi Preferred: Knowledge of additional regional languages is a plus Salary: Freshers: ₹18,000 (in-hand) Experienced: Up to ₹25,000 (in-hand) Perks & Benefits: Monthly Rewards & Recognition (RNR) for top performers Friendly and growth-oriented team environment Interview Process: First Round: Interview with Team Lead Second Round: Assessment Test Final Round: Interview with Manager Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person

Job Title: Payroll Executive Department : Human Resource Location: Bengaluru About SNITCH SNITCH Apparels Pvt Ltd is a fast-growing fashion and lifestyle brand, redefining the way modern men dress. We thrive on innovation, creativity, and a youthful spirit, delivering trend-setting styles that resonate with today’s generation. Join us and be part of a brand that’s shaping the future of fashion! Key Responsibilities: Payroll Operations: Process end-to-end monthly payroll across HO, Retail & WH staff using Keka Handle all salary components: LOP, bonuses, reimbursements, incentives, F&F Ensure accuracy in pro-rata calculations for new joiners & exits Compliance (Because Fashion Still Needs Rules): Manage statutory deductions: PF, ESI, PT, TDS, LWF Follow up with monthly statutory challans Coordinate with Finance and vendors for timely returns & audit support Reimbursements & Reporting: Process weekly/bi-weekly reimbursements (Travel, Food, LTA, etc.) Maintain salary registers, payslip records, and audit logs Coordinate with Finance on salary disbursal reconciliation Employee Support: Handle salary-related queries with empathy and accuracy Roll out Form 16s, investment declarations, and tax workings Educate employees on salary structure, deductions & benefits System & Process Ownership: Keep Keka updated with all salary structures & changes Help drive automation & workflow improvements Support in new pay band structuring and rollouts What You’ll Need (Skills & Experience): 2–4 years experience in Payroll & HR operations (fashion/retail is a bonus) Hands-on with HRMS experience is a big plus Strong grip on Indian payroll compliance Advanced Excel skills Detail-obsessed, deadline-driven, and cool under pressure Great with people, because salary talks can get real Qualification: Bachelor’s degree in Commerce, BBA, or related field Certifications in Payroll/Compliance/Excel are a plus Why Join SNITCH? Work in a high-energy, fashion-forward environment. Collaborate with dynamic and creative professionals. Be part of a brand that’s rapidly expanding and making a mark in the fashion world. Job Types: Full-time, Permanent Pay: ₹259,146.39 - ₹803,381.74 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Application Question(s): How many years' experience do you have with payroll compliance (PF, ESI, TDS) and the tools you've used for processing payroll? Work Location: In person