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5.0 - 8.0 years
5 - 8 Lacs
Chennai
Work from Office
Greetings Form Prochant India Pvt Ltd! Hiring For IT-Engineer (IT Infrastructure, System & Cloud Engineer) Job Description:: We are seeking an experienced and highly skilled L3 IT Engineer to join our dynamic IT operations team. The ideal candidate will have a deep understanding of core networking concepts, hands-on experience with cloud environments (especially Azure), and solid knowledge in systems administration, security, and infrastructure monitoring. This role will focus on advanced support, configuration, security enforcement, and optimization of IT infrastructure and services Key Responsibilities: Provide advanced (L3) technical support across network, system, and cloud infrastructure. Design, implement, and troubleshoot network solutions using BGP, Static Routing, and SD-WAN technologies. Manage and configure switching technologies including VLANs, Spanning Tree Protocol, and traffic segmentation. Configure and maintain Access Control Lists (ACLs), Route Maps, and Prefix Lists for traffic filtering and routing. Administer Windows-based environments; Linux exposure is a plus. Manage Active Directory, Group Policy Objects, and ADFS (Active Directory Federation Services). Deploy and manage Azure resources including Virtual Machines, NSGs, Storage Accounts, VNet Peering, Synapse, Databricks, and more. Oversee Office 365 administration via the O365 Admin Center. Configure and manage DNS services including cloud-hosted DNS solutions. Perform regular vulnerability assessments using tools like Nessus; familiarity with Nessus Agent is a plus. Configure and maintain Unified Threat Management (UTM) firewalls, preferably Sophos. Manage Web Application Firewalls (WAF), e.g., Barracuda, and Email Security Gateways. Support endpoint protection using EDR/XDR platforms (Sophos preferred). Monitor and analyze logs through SIEM tools like ManageEngine Log360; SOAR experience is advantageous. Utilize monitoring tools such as Site24x7 and PRTG to maintain service health and uptime. Adhere to ITIL-based processes and contribute to incident, problem, and change management. Required Skills & Qualifications: Strong understanding of OSI model, IPv4 addressing, subnetting. Proficient in core networking protocols: DHCP, DNS, TCP/IP, NAT, SMTP, SNMP, FTP, etc. Experience managing both on-premise and cloud infrastructure (especially Microsoft Azure). Solid grasp of Windows systems administration; Linux experience is beneficial. Expertise in identity and access management using AD and ADFS. Familiarity with modern cybersecurity tools and techniques for threat detection and mitigation. Strong troubleshooting skills and a proactive approach to infrastructure reliability. Clear communication skills and ability to collaborate across departments. Certifications: Mandatory: Microsoft Azure (Associate level or higher) Preferred: ITIL Foundation, CompTIA Security+ Benefits: On-the-job training and mentorship. Career growth opportunities. Health insurance and other perks. Quarterly Rewards & Recognition Program Upfront Leave Credit Only 5 days working (Monday to Friday) Salary & Appraisal - Best in Industry Interested candidates can drop your profile in abdulwahab@prochant.com or reach #8248165076 between 10.00 am and 8.00 pm
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a Linux System Administrator at AECO PACIFIC SERVICES SINGAPORE PTE. LTD, you will have the opportunity to work in a professional environment alongside a small team dedicated to developing innovative solutions. Your role will involve the maintenance and administration of high available, high-performing environments, ensuring the smooth operation of Linux servers, network infrastructure, and system security. Responsibilities include administering and managing Linux servers, overseeing servers and infrastructure in hybrid environments such as AWS, Alibaba, and on-premise data centers, managing network and security administration tasks, monitoring system health, maintaining databases, handling web services and Apache administration, managing email systems, configuring firewalls and WAFs, installing and patching firmwares and applications, implementing backup and disaster recovery plans, user administration, and documentation. To qualify for this role, you should possess post-secondary education in Computer Science or technology support services, have a minimum of 5 years of experience as a Linux System Administrator, expertise in AWS, Openstack, Linux, Apache, MySQL, and Perl/PHP, at least 3 years of experience in managing infrastructure in AWS, a strong background in Linux/Unix administration, proficiency in scripting languages like PHP, Python, Perl, and/or Ruby, excellent technical problem-solving skills, experience in IP networking, and a good understanding of code and scripts. Additionally, you should have experience in email management systems, including postfix, the ability to manage multiple tasks in a fast-paced environment, strong English speaking skills, and be able to work flexibly across multiple time zones, primarily GMT +10 & GMT +8 (Australian and Asian time zones). The work schedule will be during the day shift from Monday to Friday, with occasional hybrid work environments. Requirements for your laptop/PC include a minimum operating system version of Windows 8, 10, 11, or Mac 12.X or higher, an internet speed of above 20Mbps UP and Down, enabled anti-virus and firewall protection, a minimum of 20 GB disk space on the C drive, a minimum of 8 GB system RAM, and a processor speed of 1 gigahertz (GHz) or faster. If you meet the qualifications and are interested in this full-time position, kindly provide information on your notice period and expected salary. Shortlisted candidates will be contacted via phone and email. This role offers a full benefits package after a successful probation period, including performance bonuses. Education Requirement: Bachelor's degree Experience Requirement: Minimum 5 years of experience as a Linux System Administrator Language Requirement: Proficiency in English Work Location: In person Apply now for a rewarding opportunity to contribute to an innovative team and make an impact in software innovation.,
Posted 3 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
About the Opportunity Job Type: PermanentApplication Deadline: 31 August 2025 Title Cyber Security Operational Incident Manager - Technical Consultant Department Cyber Defence Operations - GCIS Location Kingswood, Surrey, Gurgaon, Bangalore Reports To Senior Manager - CDO Level 5 > About your team Technology function across FIL is responsible for all global aspects of Technology, Digital, Cybersecurity, and Innovation. Fidelity is a value-driven, customer-obsessed organization and in Technology we are fortunate to play a direct role in helping our clients with one of the most important aspects of their lives their financial well-being. Within the Technology function is our Global Cyber & Information Security (GCIS) that operates enterprise security services and controls. These are designed to mitigate Cyber and Information Security risks ensuring that Fidelity's business operates securely. The Technical Cybersecurity teams monitor both the internal and external threat environment, responding to security alerts and events in close to real time, as well as providing security assurance and access management services across the enterprise technology and business environment. Our global innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients digital assets and infrastructure against evolving cyber threats. The Cyber Security Operational Incident Manager will be responding to and managing widespread security events and should have an understanding on how best to maintain CIRT teams skills and knowledge. The role will be supported by a global team of CIRT analysts who are looking at this role to provide them with direction and guidance during serious incidents. It will also be supported by a strong security leadership team and global incident management process who are keen to develop this capability. Our leadership team will be looking at this role to report on a number of key incident KPIs and provide assurance to our customers on the global operational security response process. About your role The successful candidate will be experienced in operational security incident management, including vulnerability management, understanding the value of rigorous planning, tested procedures and playbooks and quick response to critical security incidents. This is a critical role expected to develop and maintain our operational security incident management capability and help mature our global response processes. The successful candidate will be comfortable working at a technical level, proactively suggesting improvements to the incident playbooks whilst also being able to co-ordinate our front-line CIRT team during major events. The successful candidate will be able to demonstrate understanding of incident response tools and techniques, experience in responding to and managing widespread security events and an understanding on how best to maintain CIRT teams skills and knowledge. The role will be supported by a global team of CIRT analysts who are looking at this role to provide them with direction and guidance during serious incidents. It will also be supported by a strong security leadership team and global incident management process who are keen to develop this capability. Our leadership team will be looking at this role to report on a number of key incident KPIs and provide assurance to our customers on the global operational security response process. About you Key Responsibilities Own and be accountable for security incidents; taking the lead in driving global remediation activities Ensure simple, repeatable, manual tasks are automated within the Incident Response process Ensure a best-practice program is in place to manage and maintain our security response procedures Proactively develop and deliver new incident response capabilities, tooling and processes. Develop an incident management strategy, focussing on regular reviews and exercises. Create and deliver table-top and simulated exercises focussing on areas of risk identified by our Threat Intelligence team. Ensure the operational security process is consistently maintained across our global regions, taking into account different regulatory requirements and rules. Acting as the point of contact for our global business incident management team for all security related incidents. Run Post Incident Reviews and track and manage outcomes to delivery. Experience and Skills Required Experience and strong understanding of frontline security operations Experience running a vulnerability remediation programme or overseeing vulnerability teams would be advantageous Experience running complex security incidents at a global scale Experience creating or continually improving an incident management program Strong reporting ability, with an understanding on how to tailor reports to show improvements and learnings In depth understanding of modern attack techniques and flows Clear and demonstratable understanding of NIST and MITRE Att&ck Methodologies Experience in cloud environments (Ideally Azure) Strong communication skills with evidence of being in a position responsible for taking feedback from technical teams and turning this into improvements. Banking or Finance industry related experience desirable Security Incident Management Qualifications preferred Security Incident related qualifications (e.g SANS 504) At least 3 years of experience working in an Incident Response position. Experienced responding to global complex security events Experienced using NIST or MITRE frameworks to deploy defensive plans and/or actions Experience explaining the risk of security threats and creating mitigations. Experience of general IT infrastructure technologies and principles. Experience of using vulnerability management tooling e.g Nexpose, Qualys etc. Understanding of the underlying protocols including: HTTP, HTTPS, SMTP, SQL. Understanding of Networking Architecture (OSI Model). Analytical skills Challenge the current processes Passion for the cybersecurity field Time management Able to organize others Nice to Have Certifications - Security+, Network+, GCIA, GCIH, GCFA, GMON, GNFA, SSCP, OSCP For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.
Posted 3 weeks ago
5.0 - 8.0 years
6 - 16 Lacs
Bengaluru, Mumbai (All Areas)
Work from Office
Role & responsibilities Office 365 & Defender- Experience with O365 implementations ideally across multiple sites and geos Migration experience from Exchange, Google to Office 365 Understand attribute management as it relates to O365 identities such as user objects, O365 Groups, Exchange shared mailboxes, License Management etc Active Directory knowledge Deployment knowledge on Exchange server O365 features deployment knowledge - Good understanding of core and secondary O365 services such as Teams, OneDrive for Business, SharePoint,Planner, To-Do etc Good Communication skills. 2. Microsoft Defender Management Scope a. Microsoft Defender for Endpoint (MDE): Endpoint Protection : Ensuring that Microsoft Defender is deployed across all endpoints (servers, desktops, laptops, etc.) for real-time threat protection. Threat Detection and Response : Configuring policies for threat detection, managing alerts, and responding to incidents. Automated Investigation and Remediation : Setting up automatic responses for detected threats, such as isolating an infected endpoint or blocking a malicious process. Vulnerability Management : Identifying and addressing security vulnerabilities on endpoints, including applying patches and updates. Device Control and Configuration : Managing security configurations, M365/EMS: Understand attribute management as it relates to O365 identities such as user objects, O365 Groups Active Directory knowledge M365 features deployment knowledge Enterprise mobility + security deployment experience Good understanding of Azure and Active Directory in a multi forest/domain infrastructure, including authentication and authorization principles. User account management and troubleshooting Good Communication skills. Preferred candidate profile O365, Exchange, On prem, Active Directory, Defender , Security , Compliance Perks and benefits
Posted 3 weeks ago
7.0 - 12.0 years
25 - 30 Lacs
Chennai
Work from Office
The candidate should have worked on IT Infrastructure monitoring tools for network nodes, security devices, servers on physical or virtual setups, application monitoring. The job involves managing projects for infrastructure monitoring, supporting large deployments, customization of the tool for customer specific dashboards, alerts and reports and integration skills with other tools like AD, SMTP, etc. The candidate should possess working knowledge of Network, Security, protocols like SNMP, WMI, SSH, Syslog and other agent-based options. Decent communication skills
Posted 3 weeks ago
5.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role Purpose The Cyber Security Analyst - L4 is pivotal in safeguarding sensitive organizational information by systematically analyzing, identifying, rectifying, and recommending specific improvements to enhance the security posture of Wipro Technologies. You will proactively assess security risks and implement strategies that protect against potential threats, ensuring compliance with industry standards and regulations. In this role, you will be at the forefront of our cyber defense initiatives, utilizing advanced security measures to protect our assets and reputation. You will work collaboratively with various teams to integrate cybersecurity practices seamlessly into our operations, promoting a culture of security awareness throughout the organization. Key Responsibilities Customer Centricity Deliver exceptional cybersecurity services by ensuring that all customer needs are promptly addressed and resolved. Monitor all log sources and maintain security access protocols to prevent unauthorized access. Develop comprehensive disaster recovery plans to respond to potential security breaches effectively. Continuously monitor for unauthorized, suspicious, or illegal activities within the system. Conduct detailed log reviews and forensic analysis to examine any unauthorized access to sensitive data. Execute security assessments and root cause analyses on security incidents to devise effective improvements. Provide technical support and guidance on escalated incidents from the L1 team, available for 24x7 rotational shifts. Utilize advanced analytics tools to assess emerging threat patterns and vulnerabilities. Complete all tactical security operations tasks related to incident management effectively. Analyze security incidents to provide detailed reports and actionable insights. Coordination & Audit Foster clear communication with stakeholders to address cybersecurity concerns and recommend future security enhancements. Keep an updated information security risk register and assist with internal and external security audits. Support the creation and dissemination of cybersecurity awareness initiatives for all employees. Provide advice and training to staff concerning risks associated with emails, including spam and malicious threats. Desired Competencies The ideal candidate will possess the following competencies Client CentricityAbility to prioritize client needs and deliver tailored solutions. Passion for ResultsA results-oriented mindset to achieve objectives efficiently. Execution ExcellenceCommitment to executing tasks with high-quality standards. Collaborative WorkingCollaborate effectively across different teams and disciplines. Learning AgilityAbility to rapidly adapt and respond to changing situations. Problem Solving & Decision MakingStrong analytical skills to assess issues and make informed decisions. Effective CommunicationAbility to convey complex information clearly and effectively. Security SME Qualifications 8+ years of experience working with enterprise customers on Azure solutions implementation Strong engineering troubleshooting skills to solve complex problems Knowledge of ITIL processes Working on ServiceNow ticketing tool for performing various activities (Incidents/RITM/Change Requests) Strong awareness of networking and internet protocols like TCP/IP, DNS, SMTP, HTTP etc. Expertise on Azure IaaS and PaaS network NPS Radius Server Design, Implementation and Management of Azure Load Balancers Design, Implementation and Management of Azure Application Gateways Design, Implementation and Management of Azure VNet, VNet Peering, VNet Integration etc. Design, Implementation and Management of NSG and ASG Design, Implementation and Manage name resolutions via DNA Zones Design, Implementation and Management of Azure Subnets, Azure UDR and Azure NSG Design, implement and manage Azure Private Link service, Azure Service Endpoints and Azure Private Endpoint Keep an External IP Address inventory with documented owners and purpose Working knowledge on Azure Connection Monitor, NSG Flow Logs, Azure Network watcher and other monitoring tools Mandatory Skills: Palo Alto Networks - Firewalls. Experience5-8 Years.
Posted 3 weeks ago
9.0 - 14.0 years
13 - 18 Lacs
Noida
Work from Office
Our Company: Were Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. Were crucial to the companys strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Imagine the sheer breadth of talent it takes to unleash a digital future. We dont expect you to fit every requirement your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. RoleExchange/O365 Administrator LocationNoida (Hybrid) The role Administer and manage Exchange Online services including mail flow, mailbox policies, hybrid configurations, and compliance features. Perform mailbox provisioning, distribution group management, and user support across Exchange Online. Monitor service health, performance, and availability using Microsoft Admin Center and PowerShell. Maintain and optimize mail routing, transport rules, connectors, and spam filtering (EOP & Microsoft Defender for Office 365). Implement and enforce security measures such as DKIM, DMARC, SPF, and encryption protocols. Support and maintain Exchange Hybrid configurations with on-premises Exchange (if applicable). Perform data retention configuration, archiving, legal holds, and compliance reporting in coordination with the compliance team. Troubleshoot mail delivery issues, mailbox performance, and access problems across devices. Collaborate with security and compliance teams to ensure adherence to policies and regulatory requirements. Provide documentation, reporting, and end-user guidance as needed. What youll bring: Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience). 610 years of experience managing Exchange Online or Exchange Hybrid environments. Strong experience with Microsoft 365 Admin Center and Exchange Online Admin Center. Proficiency in PowerShell scripting for mailbox administration, reporting, and automation. Familiarity with Microsoft Defender for Office 365, EOP, MFA, Conditional Access, and Azure AD. Experience in managing compliance features like retention policies, eDiscovery, and auditing. Knowledge of email routing protocols (SMTP, DNS, TLS), and security configurations (SPF, DKIM, DMARC). Strong problem-solving and troubleshooting skills with a focus on end-user satisfaction. Preferred Certifications (nice to have): Microsoft CertifiedMessaging Administrator Associate Microsoft CertifiedMicrosoft 365 Fundamentals (MS-900) Microsoft CertifiedSecurity, Compliance, and Identity Fundamentals (SC-900) #LI-RC Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Posted 3 weeks ago
7.0 - 12.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Email Security Good to have skills : Data Loss Prevention (DLP)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Email Security Engineer to join our Email Security team. This role focuses on the design, implementation, and management of enterprise email security solutions, with a strong emphasis on email security standards (such as DMARC, DKIM, SPF, MTA-STS, TLS-RPT) and expert-level knowledge of Cisco Secure Email Gateway (formerly Cisco Email Security Appliance - ESA).You will lead initiatives to enhance the organizations email security posture, mitigate phishing risks, and ensure compliance with industry best practices. . Roles & Responsibilities:Architect, implement, and maintain enterprise email security solutions with a focus on Cisco Secure Email Gateway (CES/ESA).Configure, monitor, and optimize email authentication standards (SPF, DKIM, DMARC, MTA-STS, TLS-RPT) to ensure secure email delivery and protection against spoofing/phishing attacks.Create and maintain policies related to email encryption, DLP (Data Loss Prevention), antimalware, and antispam.Analyze email threats and conduct deep investigations into email-related incidents and campaigns.Provide SME (Subject Matter Expert) guidance for email security projects and initiatives across the organization.Collaborate with security operations teams to fine-tune alerting and improve threat detection and response.Conduct email security audits, risk assessments, and provide recommendations for continuous improvement.Maintain documentation, runbooks, and standard operating procedures related to email security.Stay up-to-date on emerging email threats, vulnerabilities, and security trends Professional & Technical Skills: -57+ years of experience in email security role.Deep expertise with Cisco Secure Email Gateway (CES/ESA) including configuration, policy management, and troubleshooting.Strong understanding and hands-on experience implementing email authentication standards (SPF, DKIM, DMARC, MTA-STS, TLS-RPT).Proficiency in email protocols (SMTP, POP3, IMAP, MIME) and encryption methods (TLS, S/MIME, PGP).Solid grasp of phishing, spoofing, BEC (Business Email Compromise), and ransomware tactics and mitigations.Familiarity with Microsoft 365 Exchange Online Protection (EOP) and Microsoft Defender for Office 365 (optional but valued).Ability to perform advanced troubleshooting using logs, headers, and packet captures.Knowledge of DLP technologies, email encryption solutions, and secure messaging platforms.Experience in writing technical documentation, security standards, and incident reports.Strong analytical, problem-solving, and communication skillsCisco Certified Specialist Email Security or equivalent Cisco certifications.Experience with automation or scripting (Python, PowerShell) to manage email security configurations and reporting.Familiarity with Secure Email Gateways beyond Cisco, such as Proofpoint, Mimecast, or Microsoft Defender.Experience with cloud email threat protection platforms and SOAR (Security Orchestration, Automation, and Response) integrations. Additional Information:- The candidate should have minimum 4-5 years of experience in Email Security.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
4.0 - 9.0 years
5 - 7 Lacs
Hyderabad
Work from Office
We are seeking a highly skilled and motivated EDI Analyst to join our team. This role is crucial in providing essential support for EDI and ERP activities, ensuring seamless coordination between trading partners and internal teams. The ideal candidate should be detail-oriented, technically proficient, and possess a strong aptitude for problem-solving. Key Responsibilities : Client Support & Coordination : Manage and oversee EDI activities, delivering timely support to clients via phone and ticketing systems. Facilitate effective communication with trading partners to ensure smooth operations. Liaison Role : Act as the primary point of contact between client teams and systems programmers, ensuring seamless EDI integration and swift resolution of technical issues. ERP System Configuration : Review and configure ERP systems to align with both internal and external business requirements, ensuring accurate and efficient EDI transaction processing. Issue Troubleshooting : Investigate and resolve complex issues across various ERP modules (including shipping, order processing, invoicing, and accounting) while minimizing business disruptions. EDI Map & Trading Partner Setup : Design, deliver, and review EDI maps, ensuring proper setup and configuration of trading partner communication protocols. FTP/SFTP Management : Review and validate FTP software configurations to facilitate smooth transmission of EDI data via VAN (Value Added Network) with trading partners. Root Cause Analysis & Problem Resolution : Conduct comprehensive root cause analysis for EDI-related issues, implementing effective solutions in a timely manner. Gap Analysis : Assess client requirements and perform gap analysis to ensure alignment between EDI processes and business needs. Required Skills & Qualifications : Experience : 2-4 years of experience working with EDI applications, EDI mapping, and ERP systems. EDI Protocols : Strong proficiency in EDI transaction sets (e.g., 850, 810, 856, 832, 855, 852) and experience working with file formats such as EDI, flat files, XML, etc. Technical Expertise : Hands-on experience with Gentran Windows-based server products and/or TIE Commerce eVision/TSB. Analytical Skills : Demonstrated ability to analyze complex technical issues, provide strong problem-solving solutions, and execute effective organizational strategies. Communication Skills : Exceptional verbal and written communication skills, with the ability to collaborate effectively with both internal teams and external clients. Protocols Knowledge : Working knowledge of FTP, SFTP, and SMTP protocols, with the ability to configure and troubleshoot data transfer processes. Tools & Methodologies : Familiarity with ServiceNow and Agile Scrum methodologies to support efficient project management and issue resolution. Flexibility : Ability to work flexible shifts (6:00 PM to 3:00 AM IST) to meet client needs and business requirements. Qualification B.Tech , BE
Posted 3 weeks ago
4.0 - 6.0 years
14 - 19 Lacs
Hyderabad
Work from Office
Summary Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. #LI-Hybrid This role involves managing gateway mail cleansing solutions, anti-malware, and spam. The specialist is responsible for interfacing mail technologies like SPF, DKIM, and DMARC, maintaining a stable environment using ProofPoint technologies, and supporting merger and acquisition activities related to O365 Exchange Platform integration. Additionally, the role includes providing fourth-level support for SMTP issues and ensuring effective collaboration and training for external support team members. About the Role Your key responsibilities: Responsible for gateway mail cleansing solutions, anti-malware, spam. For all interfacing mail technologies e. g. SPF, Dkim, Dmarc Responsible for maintaining a stable environment by leveraging ProofPoint technologies such as TAP, Imposter module, EFD, SER (email Fraud Defense) Supports merger and acquisition activities (i. e. O365 Exchange Platform integration and divestiture) Provides fourth level support and operations for all SMTP related issues. Provides daily support direction and communications to external support team members within area of responsibility. Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions. Monitors operations status and provides detailed reports as appropriate Ensure effective collaboration between team members and other support teams within the TIS organization (i. e. issues, resolutions, planned service interruptions etc. ) Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures. Execute change management activities as required. Contributes/supports an environment which fosters a high-performance and innovative organization Your key responsibilities: : We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. What you ll bring to the role: At least 6 years of IT experience in operations and system management tasks. Knowledge of PowerShell and scripting an advantage. 3+ experience in messaging including good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc. More than 3 year experience supporting a globally spanned (international) environment and 3 year proven leadership experience is a plus. Proven capability to work in an organization with direct and indirect reporting lines in a matrix set-up Ability to communicate effectively and motivate team members. Proven track record working with multinational teams Exposure to Office365 and Microsoft Exchange. Collaborate with local teams in various countries to gather requirements and plan RFPs. Partner with procurement to run RFPs/RFIs for devices. Work with finance partners to develop a comprehensive demand and supply roadmap aligned with organizational priorities. Collaborate with stakeholders to create and present annual spend plans for devices (Capex and Opex). Ensure robust governance around vendor management by creating and implementing SLAs and KPIs to measure vendor performance. Lead initiatives in evaluating, testing, proof of concept (POC), and integrating emerging devices. Ensure seamless integration of new devices to enhance user experience (UX) and productivity. Facilitate collaboration with the Digital Workplace Experience and Research team to understand UX needs and create a devices catalogue to provide fit-for-purpose solutions. Work closely with technology partners/OEMs to co-create innovative solutions. Lead the observability practice for the Digital Workplace function, ensuring the implementation and management of monitoring tools such as Cisco ThousandEyes, Splunk, Tachyon, and Symphony. Maintain a service dashboard to measure and monitor overall service performance and quality and provide management reports on metrics Present service performance metrics to key stakeholders Qualifications Educational Background: A bachelor s degree in information technology or a related field. Experience Over 15 years in a similar role within a global technology-driven organization, with significant exposure to vendor management, end-user device technologies, and services. Strong Proficiency: Expertise in financial management, forecasting, planning, and accounting, with experience using Power BI and Excel. Procurement Process Knowledge: Extensive experience with RFI, RFP, category, and catalogue management Our purpose is to reimagine medicine to improve and extend people s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www. novartis. com / about / strategy / people-and-culture You ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Commitment to Diversity and Inclusion: Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork. novartis. com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:
Posted 1 month ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact: We are looking for a Systems Administrator to join our team. In this role, you will work on a team that manages our hypervisors, virtual machines, and the applications that run on them. We maintain the servers and are responsible for all maintenance, upgrades, and troubleshooting when something fails. An ideal candidates have 5+ years of Linux server experience in an enterprise environment, a background working with Postfix mail servers, VMWare experience, automation through Ansible a plus. On-call rotation will be required for 24x7x365 support of production environments. What the Role offers: Managing an infrastructure of VMWware and Cockpit based hypervisors and Linux server VMs. Troubleshooting SMTP, TLS, and various email server issues. Experience working with F5 load balancers and troubleshooting iRules. Working with anti-spam technologies such as SPF and IP warming. Assisting our Development department as they deploy new services and applications. Responsible for security on the systems and remediating the findings. Traditional systems engineering items updating and patching servers, user management, deploying new builds and upgrading older environments. What you need to succeed: Highly detail oriented and able to work multiple issues at once. 5+ years of Linux server management. Bachelor s degree in Information Systems or equivalent experience. Strong knowledge managing enterprise deployments through tools such as Octopus, Ansible, etc. Various skills that will be helpful DNS, MTA, SMTP, TLS, load balancing, networking, virtualization, cybersecurity, Red Hat, AWS, MySQL/MariaDB. Experience maintaining PCI compliant environments. OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace. "
Posted 1 month ago
9.0 - 13.0 years
7 - 12 Lacs
Bengaluru
Work from Office
We are seeking a highly experienced Exchange Server Administrator with in-depth expertise in managing both on-premises and cloud-based Exchange environments, including Exchange Online (Office 365). The ideal candidate should have strong experience in email infrastructure, migration planning, security compliance, and be highly skilled in scripting (PowerShell) for automation and administration. Key Responsibilities: Manage and administer Exchange Server (2013/2016/2019) and Exchange Online environments, ensuring high availability and performance. Handle email migrations (on-premises to Exchange Online), hybrid configurations, and directory synchronization via Azure AD Connect. Design, implement, and maintain email security, anti-spam/anti-malware, DLP, mail flow rules, and TLS configurations. Troubleshoot mail delivery, performance issues, client connectivity (Outlook, ActiveSync, OWA), and hybrid email flow. Manage public folders, shared mailboxes, distribution lists, and resource mailboxes. Create and maintain PowerShell scripts for automation, reporting, mailbox management, and Exchange configuration tasks. Implement retention policies, litigation holds, compliance rules, and eDiscovery solutions. Monitor server performance, perform capacity planning, and conduct regular health checks using Exchange Admin Center (EAC) and Exchange Management Shell (EMS). Provide support for M365 mail-related services including Defender for Office 365, Purview Compliance, and M365 audit/log analysis. Work collaboratively with security, network, and application teams for change management, patching, and updates. Technical Skills & Expertise: Expertise in Exchange Server 2013/2016/2019 and Exchange Online / Office 365 Deep understanding of hybrid Exchange environments and Azure AD Connect Proficient in PowerShell scripting for Exchange and Office 365 administration Experience with Exchange migrations (Cutover, Staged, Hybrid, PST import) Knowledge of DNS, SMTP, TLS, SPF, DKIM, DMARC Familiarity with Microsoft Defender for Office 365, Purview, Security & Compliance Center Hands-on with certificate management for secure mail flow (internal and external) Basic understanding of Microsoft Intune / MDM policies for email access control (optional) Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field 8+ years of relevant experience in Microsoft Exchange and messaging systems Microsoft Certifications preferred: MS-102: Microsoft 365 Administrator Exchange Server MCSE (Retired but valuable) MS-700 or MS-101 (desirable) Soft Skills: Strong communication and documentation abilities Proactive, self-motivated, and detail-oriented Ability to work independently or in a team across multiple projects Excellent troubleshooting and analytical skills
Posted 1 month ago
5.0 - 10.0 years
7 - 12 Lacs
Hyderabad
Work from Office
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients business success with extraordinary HR. JOB SUMMARY This position will be responsible for supporting TriNets mission critical platforms by identifying and driving improvements in infrastructure & system reliability, performance, high availability, observability, and overall stability of the platform by leveraging the key SRE foundational principles such as operations as code, removing toil, as well as fail fast through proactive monitoring. Essential Duties/Responsibilites Ability to debug and optimize code written by others and automate routine tasks to improve operational efficiency. Incorporates Observability as part of day-to-day operations. Guides reliability practices through activities including architecture reviews, code reviews, capacity/scaling planning, security vulnerability remediations. Evaluate software versions of the tech stacks and implement upgrades to remediate vulnerabilities, improve security posture, and avail the latest enhancements/features. Conducts, coordinates, and oversees post-incident Root Cause Analysis / Reviews. Participates in on-call rotation for the services owned by the team, effectively triaging and resolving production and development issues. Code level debugging on issues escalated to the team. Creates and updates runbooks and scripts for Tier I/Tier II Operations teams. Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education Bachelors Degree or equivalent experience- preferred Work Experience Typically 5+ years experience in Site Reliability Engineering, infrastructure management, or a related field- required Typically 3+ years of experience in public cloud (AWS, Azure etc), and container technologies.- preferred Typically 3+ years of experience in Java, Python, or other major programming languages- preferred Licenses and Certifications Cloud Architect Certifications (AWS preferred)- preferred Kubernetes Certifications- preferred Knowledge, Skills and Abilities Technical proficiency: Hands-on experience with Ansible or Terraform and building services in AWS, Git, fundamental understanding of in-memory data stores such as Redis, Memcached Deep understanding of REST APIs: Fundamental understanding of REST APIs Hands on experience with container technologies such as Docker, Kubernetes Knowledge of various network protocols like IPv4/6 TCP/IP, FTP, SMTP, UDP, SSL and HTTP/HTTPS Practical understanding of messaging technologies such as ActiveMQ, RabbitMQ etc Ability to leverage monitoring / logging analytics tools such as Prometheus, Grafana, Splunk and AppDynamics Ability to architect applications & solutions that are Highly Available, Scalable and Highly fault tolerant A problem solver mindset Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office.
Posted 1 month ago
3.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Educational Bachelor Of Technology,Bachelor of Engineering,Bachelor Of Comp. Applications,Bachelor Of Science Service Line Cloud & Infrastructure Services Responsibilities Experience in configuration, installation, management and troubleshooting of Firewall and load balancers Experience in managing firewalls like VMWare NSX-T and Checkpoint Good understanding of TAG concept in NSX-T F5 platform (LTM/GTM)/ VMWare AVI experience including creating and managing VIPS, Pools, health monitors, and iRules. Excellent knowledge solution design skills in BIG IP F5 Load balancer (LTM /GTM) Strong understanding for DNS architecture Must have experience constructing iRules from technical requirements Must have a solid grasp of the F5/AVI CLI command set. Troubleshoot traffic and connectivity issues through load balancers Utilize packet capture features to aid in analysis of reported issues Understanding of networking protocols TCPIP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc. Experience in implementation and software upgrade on Load balancers Resolve production critical and escalated issues and provide root cause analysis Coordination with OEM vendors with respect to support cases and license management. Planning and executing DR drills in coordination with other teams Advanced troubleshooting production incidents and performing Capacity Management. Engaging problem management process for root cause determination & permanent corrective action. Training L1/L2/L3 colleagues on various operational topics both technical and process. Technical and Professional : Datacenter Firewall Administration and Operations Experience in managing CheckPoint, VMWare NSX T Firewall Expertise in F5 Load balancer (LTM/GTM) Expertise in VMWare AVI Load balancer Good understanding of DC Network Routing/Switching concepts Good knowledge on DNS/DHCP/IPAM Extensive design, implementation and Operational experience of Load balancers and Firewall in a large Enterprise DC environment Certification in F5 Loadbalancer /VMWare NSX-T/AVI Loadbalancer Knowledge in Service Now ticketing tool Preferred Skills: Technology-Infrastructure Security-Virtual Private Network Firewall-VMware vCloud Networking & Security Technology-Network-Switching Technology-Network-Firewall_and_Media-Check Point Technology-Network-Load Balancer-F5-Load balancer Technology-Networking-Routing technologies
Posted 1 month ago
10.0 - 12.0 years
6 - 9 Lacs
Chennai
Work from Office
We are looking for a skilled AWS PaaS DevOps Engineer with 10 to 12 years of relevant experience to support, monitor, and optimize the performance of applications related to PCC and MCC websites. The ideal candidate will have a strong background in SRE principles, cloud deployment using AWS, and expertise in DevOps engineering design implementation and ongoing support for multiple highly complex IT Infrastructure environments. Roles and Responsibility Support, monitor, and optimize application performance. Develop architecture and design documents for cloud-based systems. Troubleshoot and administer monitoring tools on UNIX and Windows hosts. Own technical aspects of monitoring tools, including setup, upgrade management, and vulnerability remediation. Implement interfaces to other system management solutions. Manage the lifecycle of applications. Job Good interpersonal and communication skills. Experience in developing architecture and design documents. Familiarity with both Windows and Linux OS environments. ITIL/ITSM exposure is beneficial. Experience with SQL relational Databases. Understanding of protocols such as HTTP, SNMP, SMTP, and SAML. Bachelor's or Master's degree from a reputed institution.
Posted 1 month ago
3.0 - 7.0 years
3 - 8 Lacs
Noida
Work from Office
Deep knowledge of the email stack Have 3+ years of email systems experience: SMTP, POP, DNS, SPF, DKIM, DMARC, RBL, CAN-SPAM Knowledge of email deliverability, IP reputation, blocklists Experience with deployment and in structure management tools Exp with cloud-first monitoring, logging, and alerting infrastructure that support 24/7 enterprise platforms. Like working on small, autonomous agile teams Knowledge of advanced email features Experience 3 - 7 Years Industry IT Software - Others Qualification Other Bachelor Degree Key Skills SMTP DNS POP IP Email Engineer Verp Email Support Executive Email Support
Posted 1 month ago
5.0 - 10.0 years
5 - 9 Lacs
Pune, Karnataka
Work from Office
B.E. - IT / MCA with Min. 5 to 7 years of Proven work experience as a WordPress Developer. Strong knowledge of HTML, CSS, JavaScript & PHP. Proficiency in website design principles & tools. Extensive experience with API creation & integration. Required Candidate profile Experience in configuring & managing SMTP servers for transactional email services. Create captivating & user-friendly websites using WordPress, PHP, ensuring high standards of design & functionality. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
5.0 - 10.0 years
5 - 9 Lacs
Mumbai, Karnataka
Work from Office
B.E. - IT / MCA with Min. 5 to 7 years of Proven work experience as a WordPress Developer. Strong knowledge of HTML, CSS, JavaScript & PHP. Proficiency in website design principles & tools. Extensive experience with API creation & integration. Required Candidate profile Experience in configuring & managing SMTP servers for transactional email services. Create captivating & user-friendly websites using WordPress, PHP, ensuring high standards of design & functionality. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
5.0 - 10.0 years
5 - 9 Lacs
Bengaluru, Karnataka
Work from Office
B.E. - IT / MCA with Min. 5 to 7 years of Proven work experience as a WordPress Developer. Strong knowledge of HTML, CSS, JavaScript & PHP. Proficiency in website design principles & tools. Extensive experience with API creation & integration. Required Candidate profile Experience in configuring & managing SMTP servers for transactional email services. Create captivating & user-friendly websites using WordPress, PHP, ensuring high standards of design & functionality. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
5.0 - 10.0 years
5 - 9 Lacs
Gandhinagar, Karnataka
Work from Office
B.E. - IT / MCA with Min. 5 to 7 years of Proven work experience as a WordPress Developer. Strong knowledge of HTML, CSS, JavaScript & PHP. Proficiency in website design principles & tools. Extensive experience with API creation & integration. Required Candidate profile Experience in configuring & managing SMTP servers for transactional email services. Create captivating & user-friendly websites using WordPress, PHP, ensuring high standards of design & functionality. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
5.0 - 10.0 years
5 - 9 Lacs
Jamnagar, Karnataka
Work from Office
B.E. - IT / MCA with Min. 5 to 7 years of Proven work experience as a WordPress Developer. Strong knowledge of HTML, CSS, JavaScript & PHP. Proficiency in website design principles & tools. Extensive experience with API creation & integration. Required Candidate profile Experience in configuring & managing SMTP servers for transactional email services. Create captivating & user-friendly websites using WordPress, PHP, ensuring high standards of design & functionality. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
5.0 - 10.0 years
5 - 9 Lacs
Ahmedabad, Karnataka
Work from Office
B.E. - IT / MCA with Min. 5 to 7 years of Proven work experience as a WordPress Developer. Strong knowledge of HTML, CSS, JavaScript & PHP. Proficiency in website design principles & tools. Extensive experience with API creation & integration. Required Candidate profile Experience in configuring & managing SMTP servers for transactional email services. Create captivating & user-friendly websites using WordPress, PHP, ensuring high standards of design & functionality. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 1 month ago
1.0 - 4.0 years
2 - 6 Lacs
Pune
Work from Office
We're looking for a Junior Support Specialist This role is Office Based Global Customer Support Intern | Pune | 11 Months Internship | This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset In this role you will Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT) Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs Time-bound and superior customer communication over CRM (salesforce), Phone and Email Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback Active engagement with Knowledge base and forums utilizing help channels/resources Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem Consideration of privacy and security obligations You've Got What It Takes If You Have Bachelors degree in computer science or equivalent with less than a year of customer facing application support experience Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc Superior written and verbal communication skills Customer centric mindset, with passion for helping customers and providing excellent customer service Strong analytical and problem-solving skills Added Advantage Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem The role requires working in 24x7 environment (mostly US shifts) Compensation: Monthly Allowance + Shift Allowance + Cabs (Pick & Drop) Our Culture Our mission is to empower people, businesses and communities A culture created less by what we do and more by who we are When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you! What We Do Cornerstone is a premier people development company We believe people can achieve anything when they have the right development and growth opportunities We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstones people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages Cornerstone takes special care to ensure the security and privacy of the data of its users Check us out on LinkedIn , Comparably , Glassdoor , and Facebook !
Posted 1 month ago
0.0 - 1.0 years
6 - 10 Lacs
Pune
Work from Office
We're looking for a Intern India This role is Office Based, Pune Office Global Customer Support Frontline Engineer This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products Frontline Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset In this role you will? Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT) Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs Time-bound and superior customer communication over CRM (salesforce), Phone and Email Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback Active engagement with Knowledge base and forums utilizing help channels/resources Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem Consideration of privacy and security obligations You've got what it takes if you have? Bachelors degree in computer science or equivalent with less than a year of customer facing application support experience Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc Superior written and verbal communication skills Customer centric mindset, with passion for helping customers and providing excellent customer service Strong analytical and problem-solving skills Added Advantage Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem The role requires working in 24x7 environment (mostly US shifts) Location Pune MH (on-site) Our Culture Spark Greatness Shatter Boundaries Share Success Are you readyBecause here, right now is where the future of work is happening Where curious disruptors and change innovators like you are helping communities and customers enable everyone anywhere to learn, grow and advance To be better tomorrow than they are today Who We Are Cornerstone powers the potential of organizations and their people to thrive in a changing world Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today Check us out on LinkedIn , Comparably , Glassdoor , and Facebook !
Posted 1 month ago
2.0 - 6.0 years
5 - 9 Lacs
Pune
Work from Office
We're looking for a Product Support Specialist This role is Office Based, Pune Office Product Support Specialist The Product Support Specialist is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products Product Support Specialist works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset In this role you will? Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT) Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations Where necessary, time bound engagement of next level support with proper triage and case documentation Attain and maintain product certification on Cornerstone products in adherence with Cornerstones Product Certification Program achieving deep understanding and expertise over Cornerstone applications Active engagement with Knowledge base and forums utilizing help channels/resources Consistently deliver aligning with set goals and beyond Collaborate with team members from all around the world Consideration of privacy and security obligation You've Got What It Takes If You Have? Bachelors degree in computer science or equivalent with 1-3 years of customer facing application support experience (Preferably SaaS environment) Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc Highly organized with understanding of processes, SLA's and tools used in product support ecosystem Superior written and verbal communication skills Customer centric mindset, with passion for helping customers and providing excellent customer service Positive Attitude with ability to thinking out of the box Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation Strong analytical and problem-solving skills Strong team player promoting and influencing positive team spirit towards inclusive success The role requires working in 24x7 environment (mostly US shifts) Our Culture Spark Greatness Shatter Boundaries Share Success Are you readyBecause here, right now is where the future of work is happening Where curious disruptors and change innovators like you are helping communities and customers enable everyone anywhere to learn, grow and advance To be better tomorrow than they are today Who We Are Cornerstone powers the potential of organizations and their people to thrive in a changing world Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today Check us out on LinkedIn , Comparably , Glassdoor , and Facebook !
Posted 1 month ago
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