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1.0 - 2.0 years
1 - 4 Lacs
Gurugram
Work from Office
Perfora is a unique and innovative brand that is disrupting the oral care category. Within 3 years, Perfora has carved out a firm brand name in the oral care space and is the largest digital-first oral care brand. Our vision is to improve oral hygiene for millions of Indian consumers. We are looking for a dynamic D2C Associate with a deep understanding of Retention and a CRO Specialist who has worked with D2C brands and is passionate about building D2C businesses. Responsibilities Design Customer lifecycle strategies to support the delivery of Consumer Base segment KPIs. Work with the marketing and customer success teams to develop and implement strategies that increase customer retention rates. Manage and improve customer lifecycle campaigns across multiple channels, such as email, WhatsApp, and SMS. Design requirements and work with the communications team to create engaging campaign content to support all initiatives. Execute monthly and quarterly plans that maximize customer revenue through effective and targeted up-sell, cross-sell, and increased product penetration Gather customer feedback through various channels and share insights with relevant teams to improve products, services, and customer experiences Prepare regular reports on the success of retention efforts, loyalty program participation, and communication performance. Extensive and effective A/B testing across retention channels with conclusive results to optimize the same. Track customer interaction data across all communication platforms and use this information to improve retention strategies. Qualifications: 1-2 years experience in marketing communication and execution development. Exceptional data skills including the ability to extract data to inform future campaigns and a strong command of web/mobile analytics. Able to create, manage, and champion marketing campaigns that utilize the full marketing mix. Experience with loyalty/retention program platforms or software (e.g., Clevertap, Webengage, Retainley) Excellent interpersonal and communication skills with a strong ability to collaborate and influence About Perfora: Perfora is co-founded by Jatan Bawa and Tushar Khurana who cumulatively have more than 10+ years of experience across consumer internet and consumer brands. They met in 2016 on a train journey named Jagriti Yatra and have known each other since then. Perfora is backed by marquee institutional investors like RPSG Capital Ventures, and Sauce.VC , Lotus Herbals Family Office, Ship Rocket Ventures, and celebrated entrepreneurs. The brand believes in adding value to the lives of everyday consumers and is conscious of its impact on the environment. You can read more about the brand on the website - www.perforacare.com Perfora is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 3 weeks ago
14.0 - 19.0 years
15 - 20 Lacs
Hyderabad
Work from Office
We are Alter Domus. Meaning The Other House in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com JOB DESCRIPTION: Alter Domus India develops and licenses a growing family of proprietary software products and service solutions to assist financial institutions with a number of complex topics such as accounting for credit deteriorated assets and the administration of investments in leveraged loans. In addition to competitive compensation and benefits, we provide excellent opportunities for growth and learning and invest in our people s professional development. Responsibilities: Develop and implement technology transformation strategies that align with business goals. Identify areas for improvement and propose innovative technologies to enhance operational efficiency. Design and oversee the implementation of new architectures across application, data, integration, and security domains. Lead the design and delivery of technology solutions that meet business needs and adhere to industry standards. Collaborate with cross-functional teams and clients to understand requirements and translate them into effective technical solutions. Evaluate and recommend new technologies, tools, and platforms to support business transformation efforts. Promote the culture of continuous improvement, innovation and upskilling in the team. Oversee the implementation of new technologies and solutions, managing project timelines and budgets to ensure successful delivery across multiple projects simultaneously. Continuously monitor and optimize technology performance, identifying areas for improvement and implementing strategies to enhance efficiency. Provide mentorship and guidance to junior engineers and team members. Guide developers in implementing best practices, including transitioning to microservices architecture, which allows for independent deployment, improved fault isolation, and enhanced scalability of applications. Set benchmarks and lay the foundational groundwork for developer best practices, such as unit testing, code coverage measurement and identify utilities to measure productivity Utilize PowerPoint and Power BI skills to design metrics and dashboards that effectively report project status, performance metrics, and transformation progress at the executive level. Ensure that technology solutions comply with industry regulations, company policies, and security standards. Implement DORA metrics to measure and enhance delivery performance. Standardize all projects to follow established DevOps and Agile practices, ensuring a consistent approach to project execution. Utilize the above skills to design strategies and build roadmaps that drive execution and improve delivery speed and efficiency. Lead initiatives to drive cloud transformation, leveraging cloud technologies to enhance operational capabilities and scalability. Should possess cloud platform-agnostic skills, allowing them to work with various cloud providers and technologies to deliver optimal solutions. Manage recruitment efforts to build a high-performing technology team, ensuring the right talent is brought on board to support technology transformation initiatives. Assist in managing the India operations for the engineering team. Skills and Qualifications: Bachelor s degree in computer science or a related field (or equivalent work experience). Seasoned engineering senior manager with minimum 14 years of experience managing a team and global stakeholders Strong understanding of technology architectures, programming, databases, and cloud computing. Cloud platform-agnostic skills are preferred, enabling flexibility in technology selection. Excellent leadership, communication, and interpersonal skills to effectively manage teams and collaborate with stakeholders. Ability to identify problems, analyze data, and develop effective solutions that meet business needs. Proven experience in managing multiple projects simultaneously, overseeing implementation, and ensuring successful delivery. Ability to think strategically, develop long-term plans, and make decisions that align with business objectives. Proven experience in leading and executing technology transformation projects. Familiarity with microservices architecture, which promotes modularity and allows teams to develop, test, and deploy services independently, leading to faster delivery cycles and improved application resilience. Experience with monitoring tools like Grafana and Prometheus for application performance management is also essential. Deep understanding of standard DevOps practices, including continuous integration and continuous deployment (CI/CD), infrastructure as code (IaC), and automated testing. Transforming and automating project delivery through these practices can significantly optimize and expedite the delivery process. By streamlining workflows, reducing manual errors, and enabling rapid feedback loops, teams can achieve faster release cycles, improved collaboration, and higher quality outputs We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location
Posted 3 weeks ago
0.0 - 1.0 years
0 Lacs
Bengaluru
Work from Office
What Youll Do This isn t a passive internship. Youll play a critical role in how our customers experience success with Kasplo. You ll own parts of the customer journey, from onboarding to advocacy while collaborating across sales, product, and support. Key Responsibilities Support onboarding of new customers, including setting up accounts, integrations, and walkthroughs Proactively monitor campaign performance, flag issues, and suggest improvements Handle inbound queries and coordinate with internal teams (support, infra) Drive cross-sell and upsell opportunities by identifying value-added modules and usage patterns Analyze churn risks and recommend retention strategies Lead and support client review meetings to track performance, value delivery, and renewals Contribute to multi-channel automation strategy building (Email, SMS, WhatsApp) Advocate for specific channel adoption and channel strategy alignment for customer goals Work towards customer revenue targets in collaboration with sales/growth teams Support customer advocacy efforts (case studies, reviews, referrals) Contribute to customer satisfaction tracking through follow-ups, surveys, and insights Document learnings, help improve internal CS processes, and think like an owner Who you are We re looking for someone who thrives in small teams, loves solving problems, and wants to grow fast in the SaaS ecosystem. Must-Have Completed at least 1 prior internship (6+ months) in a Customer Success role at a SaaS company Strong communication skills and relationship-building instincts Problem-solving mindset and ability to think across tools, processes, and customers Hands-on with platforms like HubSpot, Intercom, Notion, or ticketing tools Interest in CPaaS, marketing automation, and data-driven growth Ready to work from office (WFO) and collaborate in a startup culture Bonus If You Have Experience with churn analysis, customer health tracking, or account expansion Familiarity with onboarding frameworks or email campaign metrics (CTR, Open Rate, etc.) Passion to transition into a full-time Customer Success Manager (CSM) role What You ll Gain Monthly stipend + potential full-time offer (CTC range discussed at offer stage) Exposure to product, marketing, sales, and growth from Day 1 Mentorship from founders and hands-on experience in scaling SaaS A chance to wear multiple hats and grow with the company
Posted 3 weeks ago
6.0 - 10.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Key Responsibilities The Engineer will be a key member of Trade Engineering team and responsible for delivering the product as per the business requirements to the application components. The role holder will form a key part of a fast-paced, ambitious, delivery programme. Software Delivery Work closely with the Engineering Analysts and Product Owners to ensure a healthy, refined Product Backlog for the team and code as per the Stories Ensure coding standard followed for all the stories developed Ensure adherence to delivery schedules and attendance at Daily Stand-up meetings Remove roadblocks and obstacles where the team is not able to do so Enable close cooperation across all roles and functions Facilitate team member specialization and generalization of tasks Schedule Sprint Reviews at the end of each sprint with the Product Owner Primarily a facilitative, servant leader and a Scrum process coach. Regularly and physically meets with the team members Deliver Functional Design Participate in business process re-engineering Assess value, develop cases and prioritize stories, epics and themes with acceptance criteria to ensure focus on those with maximum value that are aligned with product strategy Providing support during User Acceptance/Integration Testing Walkthrough the User Manual/ Production User Verification scripts with users Adherence to Risk Data Quality Management Requirements Proactively identify issues and actions Monitor and remediate issues and actions from audits Awareness of the regulatory world and knowledge of AML, Fraud, Screening, Data Quality needs and ensuring these are catered for in the functional design Stakeholder Management Coordinate with resources and teams across different location Key Stakeholders Operations (Group, Regional, Country and Hubs) Business - Product/Sales/Segments (Group, Regional, Country) Technology - Delivery Teams and Technical Architecture) Hive Leads Chapter Leads Trade Technology Team Interface IT Teams Technology Services Teams Skills and Experience Mandatory Skills: Technical Stack: Java, Spring and its extensions (Boot, Cloud, Data, Security, Streams), PostgreSQL/Oracle, Kafka, Redis, Elasticsearch, AWS modules (S3, SMS, Opensearch), Hibernate, Rest API (development, contract), Maven, Azure DevOps (ADO), Technical Tools: Confluence/ADO/Bitbucket or Git, CI / CD (Maven, Git, Jenkins), Java IDEs (Eclipse, Intellij, VSCode) Agile development experience Strong presentation and communication skills Ability to understand business requirements and convert them into solution designs Knowledge of web-based systems architecture, Micro service-based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints Experience with design and development of REST API platform using Apigee/APIM, converting web services from SOAP to REST Experience with Security frameworks (e. g. , JWT, OATH2) Experience in API layer like security, custom analytics, throttling, caching, logging, monetization, request and response modifications Experience in creating REST API documentation using Swagger and YAML or similar tools desirable Experience with Unix, Linux Operating Systems Prior Experience: Relevant experience of 6-10 years Banking/Fintech experience mandatory Trade Finance domain experience preferred Qualifications Education - Bachelor s Degree in Computer Science, Software Engineering or equivalent degree Certifications - CBAP-certified preferred About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 28552
Posted 3 weeks ago
7.0 - 12.0 years
7 - 11 Lacs
Chennai
Work from Office
We are always looking to expand our team of talented professionals at IT Resonance Inc and currently seeking qualified candidates that would make a good fit for Java Developer Job Title: Java Developer Work Timing: 6. 30 PM to 2. 30 AM (Night Shift) Job Type: Remote (Contract) Duration: 12+ Months Responsibilities: Maintain and support three distinct Java applications running in production on AWS Fargate, ensuring high availability and rapid issue resolution. Triage production incidents, conduct root cause analysis, and drive improvements. Participate in the full SDLC: requirements gathering, system design, development, testing, deployment, and ongoing maintenance. Define and document technical interfaces, API contracts, and high-level architecture diagrams. Architect, design, and implement scalable and maintainable features and microservices to meet evolving business needs. Implement secure coding practices and ensure applications meet organizational or industry security standards. Develop and enhance Java services using Spring Boot within Docker containers orchestrated by AWS Fargate. Design and optimize MySQL schemas on Amazon RDS; write complex SQL queries and views to support business logic. Implement and maintain serverless components, including AWS Lambda functions, API Gateway endpoints, and Amazon Cognito user authentication flows. Enhance Angular front-end components (TypeScript, RxJS, NgRx) that consume RESTful APIs and Cognito-secured endpoints. Collaborate with functional and product teams to ensure end-to-end integration and seamless user experiences. Design, write, and adjust GitLab CI/CD pipelines to automate build, test, and deployment workflows for containerized applications. Conduct and participate in code reviews, enforce best practices, and drive continuous improvement in code quality. Monitor performance and reliability metrics using AWS CloudWatch, AWS X-Ray, and custom dashboards; tune application and database performance accordingly. Qualifications: 7+ years of professional experience developing enterprise applications in Java (Spring Boot) and TypeScript (Angular). Proven experience deploying containerized applications on AWS Fargate and integrating with serverless services (Lambda, API Gateway, Cognito). Deep understanding of relational database design, MySQL performance tuning, indexing strategies. Strong familiarity with the Spring ecosystem: Spring MVC, Spring Data JPA, Spring Security, and Spring Cloud. Familiarity with front-end development skills in Angular (CLI, components, services, modules), HTML5, and CSS3. Experience with automated testing frameworks (JUnit, Mockito, Protractor/Cypress) and test-driven development. Comfortable working in Agile/Scrum environments with strong collaboration and communication skills. Excellent problem-solving ability, attention to detail, and the ability to decompose complex issues into actionable tasks. Interested candidates, kindly send updated resume to Careers@itresonance. com, / Key Skills Expected Rate - ( $ / ) AvailabilityWilling To TravelWilling To RelocateUpload your CV/resume. Max. file size: 20 MB.
Posted 3 weeks ago
4 - 9 years
27 - 40 Lacs
Bengaluru
Work from Office
About the Role: We are seeking a strategic and execution-driven Senior Product Manager to lead the development and growth of our Communications Platform as a Service (CPaaS) offering. In this role, you will drive the vision, roadmap, and delivery of scalable, reliable, and innovative communication solutionsincluding messaging (SMS, MMS, RCS), voice, email, and video APIs—that power mission-critical customer interactions for global businesses. Key Responsibilities: Product Strategy & Vision: Define and evolve the product strategy for the CPaaS platform aligned with company goals and market trends. Conduct market research, customer interviews, and competitive analysis to identify opportunities and differentiate our offering. Roadmap & Execution: Own the product roadmap for CPaaS components—voice, messaging, email, real-time communication APIs, and orchestration layers. Collaborate with engineering, design, and GTM teams to deliver high-impact features on time and within scope. Platform Leadership: Ensure platform scalability, security, and reliability to support enterprise-grade communication workloads. Partner with infrastructure and DevOps to optimize performance, uptime, and cost efficiency. Customer & Stakeholder Engagement: Work closely with customers, partners, and internal stakeholders to gather feedback and translate it into actionable product requirements. Represent the product in strategic client meetings and industry events. Metrics & Performance: Define and monitor KPIs such as API usage, delivery success rate, latency, NPS, and churn to measure product performance. Use data to iterate on the product and inform prioritization. Required Qualifications: 4–10 years of product management experience, with at least 3+ years in CPaaS, telecom, or communication platform domains. Proven track record of building and scaling communication platforms (e.g., Twilio, Vonage, MessageBird, Infobip, etc.). Strong understanding of APIs, cloud communication protocols (SIP, SMPP, WebRTC), messaging standards, and telco regulations. Technical background or hands-on experience working with engineers on distributed systems and API-based services. Exceptional analytical, problem-solving, and decision-making skills. Excellent communication and stakeholder management abilities. Preferred Qualifications: Experience working in a high-growth SaaS or platform company. Familiarity with global telecom carrier ecosystems and regulatory compliance (GDPR, HIPAA, etc.). MBA or relevant postgraduate degree.
Posted 4 weeks ago
- 2 years
3 - 3 Lacs
Navi Mumbai
Work from Office
Interested candidates share resume to sanjay.behera@thyrocare.com or whatsapp to 8928285213 About the Role: We are looking for a proactive and detail-oriented Executive level employee to join our B2B team and manage communication workflows via platforms such as WhatsApp, SMS, and Push Notifications using Clever Tap and Brand Asset Management for Website and App. This role is ideal for someone who is enthusiastic about marketing automations and wants to build a career in B2B customer communication and engagement. Key Responsibilities: Assist in the execution of campaigns via WhatsApp, SMS, Push Notifications, In-App messages, etc., through the CleverTap platform. Set up and schedule one-time, recurring, and triggered communications based on business needs. Coordinate with internal teams to gather content, audience segments, and campaign requirements. Optimize creative assets for best performance on various devices and screen sizes, ensuring high visual quality and load efficiency on both the app and website. Monitor campaign performance and assist in generating basic reports. Ensure timely delivery and accuracy of all outgoing communications. Conduct basic QA of messages to ensure grammar, formatting, and targeting accuracy. Maintain logs and documentation of campaign executions. Requirements: Bachelors degree & Digital Marketing Knowledge. Strong analytical skills. Basic understanding of digital platforms, mobile apps, or customer communication tools. Good written communication and organizational skills. Ability to work independently and in collaboration with cross-functional teams.
Posted 1 month ago
5 - 10 years
18 - 25 Lacs
Noida, Bengaluru
Work from Office
Job Title : Senior Thesis Cloud Consultant Reports To Tittle : Service Delivery Manager Business Function/Sub Function: GBS/Gedu Services. Location: Noida, India Key Responsibilities: Implement the Thesis Cloud Student Management System Product and modules to meet GBS requirements. Lead and participate in workshops in relation to their solution design. Analyse requirements and proposed business processes, translating these into a documented Solution Design, using Thesis Cloud standards. Make recommendations relating to business process re-engineering needed to accommodate the successful implementation of the Product. Contribute to on-going product development by identifying common Customer requirements and feeding these enhancement requests into the Thesis Cloud product development process. Participate in and be responsible for the QA of configured test systems to ensure that the Solution Design has been implemented as specified. Implementation expertise across Thesis Cloud modules like Student Academic Record, Student Admissions, Analytics, Student Billing, Student Communications, Financial Aid, Reporting, Student Life, System Management Implement security across the Thesis Cloud system using the RBAC, data security. and industry best practices. Implement reporting, workflows, & other Thesis Cloud technical features. Support GBS business as usual activities. Required Skills and Qualifications: Extensive expertise in student management systems like Oracle PeopleSoft Campus Solutions, Workday Student or any similar SMS systems. You will have an in-depth knowledge of our Thesis Cloud software modules, processes and associated products. Minimum of 3 full cycle implementations of Thesis Cloud or any other student management systems Bachelors or master’s degree in a relevant (Financial) study or significant relevant experience in this sector. Excellent Business Analysis, communication, presentation, leadership, time management and inter-personal skills. Ability to effectively lead workshops and presentations to a mixed audience containing differing levels of seniority and experience. Experience: 7-10 Years of experience.
Posted 1 month ago
2 - 6 years
4 - 8 Lacs
Bengaluru
Work from Office
Software Engineer/Sr. Software Engineer (Full Stack Developer) Software Engineer/Sr. Software Engineer (Full Stack Developer) Job Details: No. Of Positions: 2 Job Summary: We are looking for a highly skilled and motivated Senior Full Stack Developer with strong expertise in ReactJS, TypeScript, and .NET/.NET Core. The ideal candidate will play a key role in building scalable, high-performance web applications and contribute to design and architectural decisions. Roles & responsibilities: Develop and maintain high-quality, responsive web applications using React.js. Design and implement scalable backend services and APIs using .Net/.Net Core, C#, JavaScript. Collaborate with UI/UX designers to translate designs into functional, interactive user interfaces. Write clean, maintainable, and efficient code, following best practices for both front-end and back-end development. Optimize applications for maximum speed and scalability. Implement security and data protection protocols. Integrate third-party services and APIs as needed. Participate in code reviews, testing, and debugging processes to ensure high-quality deliverables. Stay updated with the latest industry trends and technologies and share knowledge with the team. Required Skills: Bachelor s degree in computer science, Engineering, or a related field. Proven experience as a Full stack Developer with a focus on ReactJS and solid understanding of component-based architecture. Proficiency in TypeScript, JavaScript, HTML, and CSS. Good experience with .NET / .NET Core backend development. Working knowledge of Cosmos DB or other NoSQL databases. Experience with RESTful API design and integration. Experience with version control systems like Git. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience with Docker and Kubernetes for containerization and orchestration. Understanding of cloud-native architectures and deployment (Azure preferred). Exposure to front-end frameworks such as Angular or Vue.js is an advantage. We are Employee-friendly. Working days: Monday to Friday Flexible work hours (Alternate 4 Shift Timings) Training in healthcare domain and various technologies Progressive and organic career growth path Healthy, supportive, and encouraging work environment Thrills and opportunities to contribute to live software products, impacting human lives. Opportunity to excel in the unique and evergreen industry domain and niche technologies. Be a part of growing team. Apply for this position Allowed Type(s): .pdf, .doc, .docx My Health EHR Costs per ONC Description of Capability Example Description of Capability Costs or Fees Costs or fees that may be required to support the implementation and/or use of the capability -OR- in connection with data generated using the capability. Enables a user to electronically export health information at individual patient level or for the entire patient population without developer assistance, providing data in computable electronic format with a publicly accessible hyperlink to AaNeel s export file technical specifications. This functionality enables a user to extract reporting data without assistance. The reporting data will be based on criteria selected by the user which will allow user to export the data for their entire patient population or will allow the user to drill down to individual patient(s). When user exports the file, a hyperlink to a publicly accessible page is provided at the header of the file export. The hyperlink will allow one to access the technical specifications file for the electronic export file provided in a computable format. AaNeelCare is licensed to customers as per the terms of the User Agreement; no additional software required to use the capability, all required is included in AaNeelCare. Enables a user to electronically record all data necessary to calculate Clinical Quality Measures (CQMs) presented for certification. This functionality enables a user to electronically capture and export all the data necessary to calculate each of the supported Clinical Quality Measures (CQM), including the codification of CQM exceptions and exclusion. AaNeelCare is licensed to customers as per the terms of the User Agreement; additional software and/or licensing fees may be required to use the capability. Enables users to import a data file formatted in accordance with HL7 QRDA Category I Release 3 or the corresponding version of the Quality Reporting Document Architecture (QRDA) standard for the CMS annual measure update being certified for one or multiple patients in order to perform calculations on the Clinical Quality Measures (CQMs) presented for certification. This functionality enables a user to electronically import all the captured data needed to calculate each of the supported Clinical Quality Measures (CQM), and to calculate each certified CQM using the Quality Reporting Document Architecture standard. Enables a user to electronically create a data file for transmission of Clinical Quality Measures (CQMs) data in accordance with the CMS Quality Reporting Document Architecture (QRDA) standard. This functionality enables a user to electronically create a data file for transmission of Clinical Quality Measures (CQM) data according to the Quality Reporting Document Architecture standard. Enables users to record the data listed in 170.315 (c)(4)(iii) in accordance with the identified standards where specified. This functionality enables a user to electronically filter by any combination of the proposed data elements (i.e., by any one data element (e.g., provider type) or a combination of any of the data elements). Requires user s unique identifier(s) (e.g., username or number) is/are verified by AaNeelCare as the one claimed prior to receiving access to electronic health information. Managing authorized and authenticated users access to the My Health EHR AaNeelCare records actions pertaining to electronic health information in accordance with standards when AaNeelCare is in use, changes to user privileges when AaNeelCare is in use, and records the date and time in accordance with requirements. Governs what the EHR must capture in an audit log Enables a user to create one or more audit reports for a specific time period that includes some or all of the data specified, including changes to user privileges when AaNeelCare is in use, and record the date and time of the action in accordance with requirements, allowing content included in each audit log to be sortable. Governs what the EHR must be able to report related to audit logs. Requires AaNeelCare to automatically stop a user s access to health information after inactivity for a predetermined period. Requires the EHR to automatically log off a user after a pre-determined time of inactivity Requires AaNeelCare to encrypt stored authentication credentials in accordance with standards adopted in 170.210(a)(2). OR The criterion does not require certified health IT to have these capabilities or for health IT developers to implement these capabilities for a specific use case or any use case, just that they attest yes or no to whether the Health IT Module encrypts authentication credentials. Encrypting authentication credentials may include password encryption or cryptographic hashing, which is storing encrypted or cryptographically hashed passwords, respectively (85 FR 25700). The criterion does not require certified health IT to have these capabilities or for health IT developers to implement these capabilities for a specific use case or any use case, just to attest yes or no to whether the Health IT Module supports multi-factor authentication. Requires a setting to authenticate users when logging on to the application. The authentication can be configured based on various Multifactor Authentication (MFA) Methods such as Email, SMS, and Mobile Authenticator. The OTP (One-Time Password) can be sent to one or all these methods. Requires AaNeelCare to identify the specific QMS used that was established by the federal government or a Standards Development Organization (SDO) Ensures that a quality management system used by the health IT developer This certification criterion requires AaNeelCare to identify relevant standards or laws; or, alternatively, permits AaNeelCare to state that its health IT product presented for certification does not meet any accessibility-centered design standards or any accessibility laws. Ensures that accessibility-centered design principles have been employed by the health IT developer
Posted 1 month ago
8 - 10 years
25 - 30 Lacs
Bengaluru
Work from Office
Notice : Immediate to 30 days 8+ years experience in DB2 for z/OS database administration and Experiance in Oracle/ MS SQL Server administration Proven experience with DB2 z/OS version upgrades and migrations Strong knowledge of REORG, RUNSTATS, LOAD utilities and JCL Experience with DB2 data sharing and Parallel Sysplex environments Proficiency in DB2 catalog queries and system monitoring Understanding of VSAM, SMS, and z/OS storage concepts Experience with DB2 security implementation and auditing Knowledge of disaster recovery procedures in a mainframe environment
Posted 1 month ago
3 - 7 years
10 - 15 Lacs
Noida
Work from Office
We are seeking a strategic, data-driven Retention Marketing Expert to join our marketing team. In this role, you will be responsible for developing and executing retention strategies aimed at increasing customer loyalty, reducing churn, and improving lifetime value (LTV). You will leverage data analytics and customer insights to create personalized retention campaigns, build strong relationships with customers, and ensure seamless experiences across multiple touchpoints. This role requires someone with a strong background in CRM, email marketing, customer segmentation, and lifecycle marketing, with hands-on experience using Various CRM and Marketing Automation tools. Key Responsibilities: o Strategy Development: Develop and implement CRM strategies, including segmentation, personalization, and automation, to enhance customer engagement, retention, and lifetime value. Customer Journey Mapping: Analyze the customer journey and identify touchpoints where CRM efforts can enhance the overall experience. o Email Marketing: Lead the email marketing efforts, including planning, designing, executing, and analyzing email campaigns to optimize open rates, click-through rates, and conversions. o Push Notifications and SMS: Develop and execute push notification and SMS campaigns, ensuring relevant and timely messages that drive user engagement and conversions. o A/B Testing: Implement A/B testing and conduct post-campaign analysis to refine CRM strategies, continually improving performance. - Customer Service Management - Develop and implement customer service strategies - Ensure timely resolution of customer issues - Analyze customer feedback and metrics • • Plan and execute multichannel retention campaigns including email, SMS, Whatsapp, push notifications, and in-app messages to drive repeat purchases and subscription renewals. • • - Data-Driven Insights: • Utilize data analytics to identify key drivers of churn, segment customers, and measure the effectiveness of retention efforts. Provide actionable insights to optimize campaigns. • • - Customer Segmentation & Personalization: • Leverage customer data and behavior to create segmented, personalized marketing campaigns that speak directly to specific customer needs and preferences • • - Cross-Functional Collaboration: • Work closely with product, marketing, creative, customer support, and other teams to align retention strategies with overall business goals, ensuring a seamless customer experience. • • - Churn Prevention & Win-Back Campaigns: • Develop targeted campaigns to prevent churn and re-engage lapsed customers through personalized communication, special offers, and loyalty programs. • • - A/B Testing & Optimization: • Design and implement A/B tests to continually optimize retention strategies, focusing on open rates, conversion rates, and customer satisfaction metrics. • • - Reporting & KPIs: • Monitor key retention KPIs such as churn rate, customer retention rate, LTV, and customer satisfaction (NPS). Regularly present performance metrics and insights to senior leadership. • • - Technology & Tools: • Utilize CleverTap and other marketing automation platforms, CRM systems, and analytics tools (e.g. CleverTap Journeys, Google Analytics) to design, implement, and measure retention campaigns. • o CRM Tools/Vendor Collaboration: Work closely with CRM vendors, to maximize the efficiency and effectiveness of CRM efforts and drive new initiatives. Should have strong knowledge in using e-CRM platforms. o Cost and Revenue Attribution : Monitor and analyze cost and revenue generated from CRM campaigns, ensuring a clear understanding of the ROI for each initiative. o Enhance And Monitor The Brands Visibility Work with creative/in-house agency to create, develop and manage content for brand’s online presence. Performing ad-hoc SEO audits and analysis to validate the content plan and approach. Identify and curate existing relevant content in line with the brand sense of purpose. Create compelling and engaging brand content on social and e-retailer platforms which will attract viewers as well as amplification and interaction through social sharing. Qualifications: • Minimum of 4-6 years of experience in digital marketing, CRM, email marketing, customer service or related roles. • Proven track record of successfully developing and executing digital and CRM strategies that resulted in increased customer engagement and revenue. • Strong analytical and data-driven mindset. • Exceptional communication and project management skills. • Team player with the ability to collaborate cross-functiona
Posted 1 month ago
5 - 10 years
7 - 12 Lacs
Pune
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Master Data Governance MDG Tool Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : A 15 years of fulltime education Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have Skills : SAP Master Data Governance MDG Tool Good to Have Skills : No Technology Specialization Job Requirements : Key Responsibilities : A Responsible for process design, configuration, assistance with testing, requirements gathering and ultimately setup a fully functional development, test, and production environment to delivery MDG C/V/M/F B S/4 Hana Implementation Work Experience and exposure to Life Science Technical Experience : A Create an Integration test Plan with for MDG Data Services Information Steward and ECC backend Gather requirements and ultimately setup a fully functional development, test, and production environment to deliver MDG C/V/M/F scope to the client Professional Attributes : A Should have Good Communication Skills B Should have Good analytical skills presentation skills Educational Qualification: A 15 years of fulltime education
Posted 1 month ago
3 - 5 years
5 - 7 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? will be responsible for managing Client's customer relationship management (CRM) systems and initiatives, ensuring the effective use of customer data to drive engagement, retention, and growth. This role will play a key part in the development and execution of CRM strategies that enhance customer experiences, foster long-term loyalty, and maximize customer value. The CRM Advisor will collaborate with multiple internal teams, leveraging data and insights to ensure that Client's CRM tools and processes deliver measurable results aligned with the company's business goalsRole requires Digital Marketing Ads & Promotion creation/design Campaign Planning Digital Marketing Campaigns Customer Loyalty Program Problem-solving skills What are we looking for? Customer-Centric Approach:Strong focus on understanding and anticipating customer needs, using CRM tools to deliver personalized, relevant customer experiences. Analytical Thinking:Ability to analyze data and identify trends, insights, and opportunities for CRM improvements and business growth. Project Management:Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously, ensuring delivery on time and within scope. Collaboration & Communication:Strong interpersonal and communication skills, capable of working cross-functionally with diverse teams and engaging stakeholders effectively. Problem-Solving:Proactive in identifying challenges in CRM processes or customer interactions, developing effective solutions to enhance performance. Attention to Detail:High attention to detail in managing customer data and executing campaigns to ensure accuracy and quality in all CRM-related activities.Technical Skills: CRM Systems Expertise:Good understanding of CRM platforms such as Salesforce, Adobe Campaign, Dot Digital to manage customer relationships and deliver targeted campaigns. Data Management & Analytics:Strong ability to manage and analyze customer data to derive insights and inform strategic decisions. Familiarity with tools like Excel, Google Analytics, or Tableau for reporting and analysis. Customer Segmentation:Ability to analyze customer data and create actionable customer segments for targeted communications, leveraging analytics and insights to personalize engagement. Marketing Automation:Knowledge of marketing automation platforms to streamline customer interactions and campaigns across channels (email, SMS, etc.). Integration & Data Flow Management:Familiarity with integrating CRM tools with other business systems (e.g., marketing platforms, sales systems) to enable seamless data flow and customer experience. Roles and Responsibilities: CRM Strategy Development and Implementation:Develop and execute CRM strategies to enhance customer engagement, drive retention, and support business objectives. Collaborate with marketing, sales, and digital teams to align CRM efforts with overall customer experience strategies. CRM System Management:Oversee the configuration, management, and optimization of Client's CRM systems (e.g., Salesforce, Dynamics 365), ensuring the systems are fully utilized to meet customer and business needs. Troubleshoot issues and work with IT to resolve technical challenges. Customer Data Management:Ensure data quality and integrity by implementing best practices for customer data collection, segmentation, and enrichment. Maintain a customer database that allows for targeted, personalized marketing and communication strategies. Campaign Planning and Execution:Lead the creation and execution of CRM campaigns, including email, SMS, loyalty programs, and push notifications, ensuring they are aligned with business objectives and customer preferences. Performance Monitoring and Reporting:Track the effectiveness of CRM campaigns through key performance indicators (KPIs), such as customer retention rates, engagement levels, and ROI. Provide regular reports to senior leadership on campaign results and customer insights. Collaboration Across Functions:Work closely with marketing, digital, sales, and customer service teams to ensure CRM strategies are integrated across all touchpoints and deliver a consistent and exceptional customer experience. Continuous Improvement:Stay up to date with industry best practices, CRM trends, and technological advancements. Recommend improvements to Client's CRM strategies, tools, and processes based on market research and customer feedback. Qualifications Any Graduation
Posted 1 month ago
3 - 5 years
5 - 7 Lacs
Chennai
Work from Office
Role not for you, but know the perfect person for itRefer a friend, and make Rs 10K if successfully placed :) Refer & Earn! About us: An NSE-listed company and part of a renowned Indian business conglomerate with a strong presence across consumer durables, personal care, and sexual wellness, is looking to expand its D2C digital footprint. The group is home to some of the country s most iconic brands across categories, having pioneered several market-firsts including introducing condoms to India and now leads efforts in normalizing and democratizing pleasure through India s largest pleasure superstore . We are looking for a sharp, detail-obsessed Website Product & Retention Manager who can own and grow our D2C platform, and help drive retention and revenue from every visitor and customer. If you get excited about Shopify hacks, conversion experiments, lifecycle nudges, and using data to unlock LTV, we want you. You ll need to be equal parts product thinker, CRO specialist, retention marketer, and UX nerd. You also must be someone who isn t afraid to work on a bold brand in a taboo category. Responsibilities As the Website & Retention Product Manager, your goal is simple: Turn visits into conversions. Turn customers into loyalists. You ll lead everything from optimization experiments and lifecycle strategy to product development across our owned platforms. Core Website & Product Ownership Own the product roadmap and performance Constantly optimize user flows to reduce drop-offs and increase purchase rates Run CRO experiments (A/B tests, personalization, CTA testing) to improve site KPIs Identify feature gaps and UX improvements based on heatmaps, session recordings, and user feedback Coordinate with design, brand, and tech partners to build seamless experiences Ensure that the Shopify tech stack is well-utilized with the right plugins and app integrations Stay updated with D2C best practices across India and global markets Develop strategies to drive repeat purchases and plug drop-offs, using email, SMS, push, whatsapp and loyalty triggers Collaborate with marketing to plan and optimize lifecycle journeys Partner with agency and marketing to enhance PDPs, offers, and recommendations Work closely on analytics to create & track dashboards that track retention, LTV, cohort behavior, and funnel health Constantly push for incremental gains in average order value, repeat rate, and revenue per session You are a great fit if you: Have 3-5 years of product/website/retention experience in a D2C company Have worked on Shopify stores and understand its ecosystem deeply Understand the lifecycle marketing stack especially tools like Clevertap, WebEngage, Klaviyo, etc. Are hands-on with analytics platforms like GA4, Hotjar, MS Clarity, or Mixpanel Have owned website CRO, ideally running experiments to move the needle Have experience owning full website life cycles from idea to launch to iteration Think like a builder and operator, not just a planner Collaborate well with designers, devs, and marketers Are equally comfortable discussing retention strategy and mobile UX in the same meeting
Posted 1 month ago
3 - 8 years
2 - 5 Lacs
Ahmedabad
Work from Office
Plan and execute digital marketing campaigns (SEO and social media) Track and analyze campaign performance and adjust strategies as needed Optimize website content for search engines (on-page and off-page SEO). Manage Google Ads and other paid advertising platforms. Manage and grow the company s presence on platforms like Instagram, Facebook, LinkedIn, and Twitter. Use tools like Google Analytics, Search Console, and others to monitor website traffic and campaign results. Create performance reports and present findings to stakeholders. Should handle the website dashboard Monitor product page performance (CTR, conversion rates) and suggest improvements. Create and automate SMS campaigns for cart abandonment, promotions, and customer re-engagement
Posted 1 month ago
3 - 8 years
4 - 8 Lacs
Ahmedabad
Work from Office
Produce and execute all email and SMS campaigns, including building emails from templates and HTML, copywriting, asset coordination, QA, and scheduling. Support various strategic programs via manual and triggered campaigns across the customer lifecycle including prospecting, win-back, nurturing, post-purchase, loyalty, retention, surveys, and transactional emails. Build effective target audiences and segments for every message to drive engagement and revenue performance against KPI goals. Manage and execute email/SMS marketing calendar and ensure alignment with business priorities, demand forecasts, and internal stakeholders. Use customer data, such as web behavior, to drive the message and content personalization. Devise and execute A/B tests, manage testing calendar, record results, and advise on improvements. Testing includes subject lines, message content, CTAs, customer cohorts, and segments, send time, and new features intended to drive performance lift. Work in partnership with designers and copywriters to optimize email creative and template structure based on best practices. Requirements 3 years of B2B email marketing experience Proven track record of successful email campaigns Experience with email automation platforms Ability to analyze and report on email performance Strong understanding of email deliverability best practices Experience with A/B testing and optimization Knowledge of GDPR and CAN-SPAM regulations
Posted 1 month ago
3 - 6 years
4 - 8 Lacs
Guwahati, Silchar, Dibrugarh
Work from Office
Job Purpose This job is responsible for the effective management of active franchise stores in the region. Job Context & Major Challenges Core of this role is to manage Strong Merchandise Planning , Profit & Loss management for the Franchisee business , Marketing Planning ,Training and development of the front end team which includes MRM & SM, Strong Operational Efficiency. Major challenges are: Merchandising planning can be a rigorous task, needs to be done efficiently Training the front end team and ensuring necessary skills Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Financial Aspect Improve the profitability of business Reduce working capital KRA2 Customer Aspect Strong customer relationship building for long term KRA3 Operations and Process Aspect Operational Excellence Merchandise planning KRA4 People Learning and Development of Team Members - MRMs & SMs KRA5 Program effectiveness evaluation Ensure analysis of the feedback post the development event. Liaison with the facilitator in the event of any adverse feedback to make quick corrections to the planned course. Ensure post program evaluation plan is implemented immediately after the program. *Updation of MIS Ensure updation of the training & cost MIS. Report planned v/s actual development performance to Head of HR. Career stage categorization for identifying the Talent Pool members Career stage categorization of all employees every year. Facilitate functional managers in conducting potential assessment for their respective team members. Arrive at the Talent pool in adherence to Talent management process. KRA6 DAC implementation & IDP Creation Ensure implementation of DAC for talent pool members in co-ordination with the Corporate Talent Management team. Facilitate the functional managers in the process of writing Individual Development Plans (IDPs) from the DAC for the talent pool members. Ensure implementation of IDPs by linking the same to the Talent Development process to ensure enhancement of competencies. Ensure updation of MIS on IDPs implemented. Facilitate the process of Talent Reviews with the Unit Head and Business Head. YOUNG TALENT MANAGEMENT Internship & Recruitment planning and budgeting Finalize the list of institutes to be visited during the year. Finalize the number of interns & Management Trainees to be recruited during the year. KRA7 Intern and Management Trainee Recruitment process Finalize the selection methodology for selection of interns and Management Trainees. Ensure liaison with the empanelled institutes for internship and final placements. Ensure implementation of the recruitment process and facilitate where required. Induction and orientation Conceptualize the induction and orientation of interns and Management Trainees (MTs). Ensure implementation of the detailed Management Training program STRIDE. Interact with the interns and MTs on a regular basis to ensure course corrections in the program, if required. Acts as a mentor/guide to the MTs. KRA8 Performance evaluation & compensation review Plan for the evaluation of the interns & MTs. Ensure implementation of the plan and use the inputs obtained during the process for their development. Interact with the Rewards team to finalize on the compensation review for the MTs. Campus Branding Activities Maintain relations with the recognized institutes by way of guest lectures, participating in jury, sponsorships and other campus branding activities. Ensure implementation of the Campus Branding plan. Qualifications: Under Graduate Minimum Experience Level: 3-6 Years Report to: Deputy Manager
Posted 1 month ago
1 - 2 years
2 - 5 Lacs
Ahmedabad
Work from Office
To assist the student in choosing right program University for abroad education. Effective follow-ups with students and their parents through telephone, emails, SMS, Social media and other electronic media. Scanning and uploading student documents and support the application process. Supporting and assisting promotional activities like educational fair, spot evaluation or admission process held at venue. Occasional visit to the Schools / Colleges if required. Participating in Education fairs and assisting University representative visits. Attending telephonic inquires and providing information along with daily student walk-ins. Maintenance of office records and documentation for student application to Colleges/ Universities Desired profile of the candidate Degree level education is a pre-requisite. Understanding of leading English language (IELTS / TOEFL / PTE) formats. A confident, friendly and pleasing personality with good written and oral communication skills. Quick learner and a Team player. Proven track record and success of counseling students to Canada, USA, Australia, New Zealand other countries. (necessary but not essential) Comfortable in using internet, Google, Facebook, email and Microsoft office packages. Good office manners and accomplished telephone manners. Punctuality is must required and able to communicate at all levels.
Posted 1 month ago
- 3 years
2 - 5 Lacs
Hyderabad
Work from Office
A Multi-Player Gaming Company Head Digital Works is the pioneer & one of Indias largest online skill-gaming companies that develop and operate zeal-driven applications for online gaming enthusiasts. With more than 75 million+ users and multiple brand verticals like A23Rummy and Cricket.com , We have come a long way in the past 18 years. What started from a small garage in 2006 with nothing but a dream - "To become Indias leading online gaming portal" has now turned into one of the most profitable start-ups in India that have gone through cycles of angel, venture capital and private equity investments. Were a diverse group of thinkers and doers who are reimagining whats possible to make it easier for all of us to do what we love in new ways. Role Overview Design GTM (Marketing) plan for product feature launch Identify gaps in the existing processes or features & improve Identify and analyse relevant ideas leading to right product features for retention team Make user journeys with specific KPI s for player targeting Be able to identify & upgrade legacy processes (Automation) Identify bugs/enhancements required to improve marketing programs/user flows Understand player behavior and patterns and there by create segmented campaigns. Exhibit sound product judgment, ability to formulate product strategy and present clear measurable objectives that will lead to achieving our business CRM goals. Expected to gain in-depth knowledge on tools such as Clever Tap, Mixpanel, MSTR and internal Admin interfaces. Required Skills Experience on tools like Clevertap, Mixpanel, Webengage, Moengage, Mixpanel, Appsflyer, Localytics, Firebase etc will be preferred Excellent communication skills, ability to simplify complex topics for broad audiences Knowledge of Automation Marketing, Facebook Marketing, Email marketing, SMS marketing, push notifications, user segmentation and behavior is a plus Work experience in gaming is a plus What we offer - 1. Competitive salary 2. Mediclaim Policy - Best in Industry 3. Flexible working hours 4. Career Development Program 5. Best in Industry Reward and Recognition program 6. Inclusive and Collaborative Work Culture 7. Complimentary snacks are served every day
Posted 1 month ago
2 - 8 years
4 - 10 Lacs
Gurugram
Work from Office
Job Title: Real Time Analyst Job Description . Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office - PowerPoint, Word, Access, Outlook, etc. InContact/Oracle - ACD and other ACD platforms to support multi-channel Environment - (Voice/Chat/Email/SMS) 1+ years Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Education Qualification :- Graduate Disclaimer: - Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements: Time Type: Full time
Posted 1 month ago
3 - 5 years
5 - 7 Lacs
Bengaluru
Work from Office
We are seeking a highly skilled and detail-oriented individual to join our team as a Medical Billing Specialist with solid AR calling experience. As a Medical Billing Specialist, you will play a crucial role in ensuring the accuracy and efficiency of our billing operations while maintaining compliance with regulatory requirements. Role & responsibilities Demographics Verification: Verify and update patient demographic information in the billing system with 100% accuracy of patient demographic data such as name, address, insurance information, and contact details. Resolve discrepancies or missing information in patient demographics to prevent claim denials or delays. Charge Entry: Enter charges into the billing system based on the services provided to patients. Verify the accuracy of charges entered, including the correct procedure codes, modifiers, and unit counts. Ensuring compliance with coding guidelines and payer requirements during charge entry. Claim Submission: Prepare and submit electronic or paper claims to insurance companies, ensuring compliance with billing regulations and payer requirements. Claims Management: Monitor outstanding claims, aging reports, and accounts receivable to ensure prompt resolution of unpaid or underpaid claims. AR Follow up with insurance companies and patients to address outstanding balances. Resubmit corrected claims when necessary. Insurance Verification: Verify patient insurance coverage, eligibility, and benefits prior to claim submission. Obtain pre-authorizations or referrals as necessary. Payment Posting: Post insurance and patient payments accurately into the billing system. Reconcile payments with billed amounts and resolve any discrepancies. Denial Management: Review and resolve rejected or denied claims. Identify reasons for denials, correct errors, and resubmit claims for reimbursement. Provide coaching and feedback to junior team members to ensure performance levels are met. Preferred candidate profile Minimum of 3-5 years of experience in medical billing with AR calling expertise. Proficiency in medical billing software and electronic health record (EHR) systems. Excellent communication skills, both verbal and written, with the ability to interact professionally with patients, insurance companies, and healthcare providers. Commitment to maintaining confidentiality and compliance with regulatory standards, including HIPAA. Male candidates are preferred.
Posted 1 month ago
5 - 7 years
7 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Job Title: Product Manager - Content Intelligence Team Location: India Department: Product Management Experience Level: 5+ Years About the Role Bluecore is seeking a technically proficient Product Manager with 5+ years of experience to lead our Content Intelligence efforts, powering real-time content personalization, modular campaign logic, and the operationalisation of machine learning across billions of shopper interactions. This role sits at the core of how our system transforms raw data and predictive insights into dynamic, scalable content experiences for marketers.. You ll work closely with engineering teams focused on recipe rules services, catalog ingestion and serving, recommendation infrastructure, and ML operations, helping retailers deliver intelligent messages with precision and scale. Why Bluecore Join a high-impact team shaping the future of digital commerce. At Bluecore, you will play a key role in developing products that redefine how leading brands connect with consumers. This is an opportunity to drive innovation, lead strategic initiatives, and make a tangible impact on the global shopping experience. Key Responsibilities Own the full product lifecycle for backend systems powering content intelligence, including catalog ingestion, personalization logic, and modular rules-based and predictive content delivery.. Prioritize initiatives based on customer value, engineering effort, and strategic alignment, balancing infrastructure needs with user-facing innovation Define and articulate a product vision informed by deep understanding of consumer shopping behavior, data usage patterns, and technical capabilities. Collaborate closely with Engineering, Data Science, Design, Marketing, and Customer Success to ensure successful product delivery and adoption. Act as a subject matter expert in content intelligence, including real-time personalization, rule orchestration, and model operationalization across marketing campaigns.. Conduct competitive analysis and monitor industry trends to inform product innovation and differentiation. Use data-driven decision-making and continuous feedback loops to iterate on product improvements. Define and own product success metrics; use qualitative insights and quantitative data to evaluate impact and guide iteration. Take ownership of complex problems, drive stakeholder alignment, and lead projects with autonomy and clarity. Partner with engineers and technical leads to design scalable infrastructure for ingesting, enriching, and activating catalog and behavioral data. Monitor industry trends across dynamic content personalization, data pipeline optimizations, and ML operations to inform product vision and competitive differentiation. Partner cross-functionally with Product Marketing, Customer Success, and Sales to synthesize user feedback, advocate for customer needs, and ensure product capabilities align with business outcomes and upsell opportunities. Lead product discovery through customer interviews, internal feedback loops, and data insights to define clear problems, hypothesis, and product specs. Qualifications Bachelor s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience. 5+ years of experience in Product Management, preferably within SaaS, e-commerce, or AI-driven personalization domains. Demonstrated ability to work with technical teams, understand system architecture, and translate technical concepts for non-technical audiences. Proven track record of delivering scalable, user-centric products with measurable business impact. Strong analytical, problem-solving, and strategic thinking skills. Excellent communication and collaboration skills with cross-functional teams. Ability to operate independently in a fast-paced and evolving environment. Bonus Points: Experience working at a B2B SaaS company Experience at a high-scale technology startup (we operate at the scale of billions of users) Experience in personalization, recommendations systems, or building dynamic content infrastructure in a marketing or commerce platform Familiarity with machine learning operations or experience partnering with engineers to deploy, monitor, and tune machine learning models in production Experience building internal systems or tools that enable marketers to manage, test, and scale personalization content What We Value Intellectual curiosity and a bias toward action in solving complex problems. Ability to influence without authority and drive cross-functional alignment. A balanced product mindset that considers user needs, business goals, and technical constraints. End-to-end product ownership and accountability. Empathy for users and a passion for delivering meaningful customer experiences. More About Us: Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This comes to life in three core product lines: Bluecore Communicate a modern email service provider (ESP) + SMS Bluecore Site an onsite capture and personalization product Bluecore Advertise a paid media product Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crains, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation s fastest-growing private companies. We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together - but employees will always have the option on where they work best. At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Posted 1 month ago
5 - 10 years
7 - 12 Lacs
Bengaluru
Work from Office
Minimum 5 years medical coding work experience, should be working in healthcare department. Hands on experience in Radiology and multi-specialty is a must Must have the Knowledge of general accounting principles, revenue cycle processes, medical insurance, and associated regulations High degree of accuracy and attention to detail Ability to manage a Team and multiple tasks/projects. Screen deadlines simultaneously and to identify and resolve exceptions and to interpret data; Customer service orientation including the ability to interface with third party payers Excellent communication skills, both verbal and written Proficient computer skills, including Microsoft Office applications Assign CPT, HCPCS, ICD-10-CM, and DRG codes Examine documents for missing information, corrects information as needed Extract relevant information from patient records and acts as liaison with providers and other parties to clarify information Answers questions, advises, and trains providers and staff on medical coding Informs supervisor of issues with equipment and billing software, and serves as point person for billing software issues, complications and submits service tickets through AMD Ensures compliance with medical coding policies and guidelines; understands the application of each code set Maintains current knowledge regarding coding and diagnostic procedures Works towards compliance in all aspects of coding, participates in compliance activities as requested, and conducts/participates in provider coding reviews and education, as requested
Posted 1 month ago
5 - 10 years
7 - 12 Lacs
Bengaluru
Work from Office
We are seeking an experienced Marketing Manager with comprehensive 360-degree marketing capabilities, including strong digital marketing expertise. This role is key to driving brand awareness, lead generation, market positioning, and executing digital marketing strategies for MedVoice within the U.S. healthcare industry. The ideal candidate will have a deep understanding of healthcare solutions and a strategic mindset to enhance our growth in the U.S. market. Key Responsibilities: Develop and execute a 360-degree marketing strategy for the U.S. healthcare sector, incorporating digital channels such as SEO, SEM, PPC, email, social media, LinkedIn, and content marketing to enhance brand visibility and generate leads. Oversee the creation of high-quality, engaging content across digital platforms to maintain consistent brand messaging that resonates with the target audience. Track, analyze, and report on campaign performance, using insights to refine strategies and optimize user experience. Lead and manage a team of digital marketing specialists, coordinating with sales, operations, and external agencies to ensure marketing efforts align with business objectives and promote MedVoice s services effectively. Research competitive trends and emerging technologies in the U.S. healthcare market to keep strategies relevant and impactful. Manage the marketing budget effectively, assessing ROI to ensure efficient use of resources and optimize campaign outcomes. Preferred Candidate Profile: Bachelor s degree in Marketing, Business, or a related field. 5+ years of experience in a marketing role, ideally within healthcare, B2B with a focus on the U.S. market. Proven expertise in both digital and traditional marketing strategies, with hands-on experience in digital tools (Google Analytics, HubSpot, SEMrush, etc.). Strong understanding of healthcare services marketing, particularly in the U.S. market. Excellent analytical, communication, and project management skills. Ability to thrive in a fast-paced, collaborative environment.
Posted 1 month ago
3 - 4 years
6 - 7 Lacs
Kharagpur
Work from Office
Experienced Trainer with a strong background in the life insurance sector, specializing in developing and delivering impactful training programs for employees and agents. Skilled in product knowledge, sales training, and compliance, with a focus on improving performance and achieving organizational goals. Adept at identifying training needs, creating engaging learning content, and measuring the effectiveness of training initiatives. Passionate about fostering continuous learning and development to drive success within the team and enhance customer service and sales outcomes. Key Responsibilities Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendaring and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendaring all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents Key skills required Industry Knowledge Strong understanding of life insurance products, regulations, and market trends. Communication Skills Ability to explain complex concepts clearly and engage with a diverse audience. Presentation Skills Skilled in creating and delivering effective training sessions and workshops. Coaching and Mentoring Ability to guide and motivate employees, helping them improve their skills and performance. Product Knowledge Deep knowledge of life insurance policies, claims processes, underwriting, and sales techniques. Training Development Experience in designing training materials, modules, and assessments tailored to the audiences needs. Adaptability Ability to adjust training methods and content to fit different learning styles and levels. Sales Skills Familiarity with sales techniques, as training often focuses on improving sales performance within the life insurance space. Problem-Solving Skills Ability to address any performance issues or knowledge gaps in trainees effectively. Technology Proficiency Familiarity with e-learning platforms, learning management systems (LMS), and other training tools. Interpersonal Skills Strong relationship-building skills to connect with trainees and collaborate with other departments. Assessment and Feedback Ability to assess trainee progress and provide constructive feedback for improvement. Desired qualification and experience Graduate in any discipline At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus
Posted 1 month ago
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