519 Sms Jobs - Page 3

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview: We are looking for a high-impact Sales Head to lead our CPaaS (Communication Platform as a Service) and WhatsApp Business solutions vertical. This is a strategic leadership role, responsible for driving revenue, market penetration, team performance, and profitability. The ideal candidate will have deep domain expertise, proven enterprise sales success, and experience in managing large national teams and P&L responsibility. Key Responsibilities: Sales Strategy & Revenue Growth Define and execute the national sales strategy for CPaaS and WhatsApp solutions. Drive revenue targets, gross margins, and profitability in alignment with company goals. Identify and scale high-growth verticals (BFSI, Retail, D2C, Healthcare, Government, etc.). Build and expand high-value enterprise relationships and strategic accounts. Team Leadership & People Management Lead and mentor a pan-India sales team including regional leaders, KAMs, and pre-sales. Set clear goals, incentive structures, and KPIs for performance tracking. Drive high-performance sales culture, talent retention, and capability building. P&L & Forecasting Own the P&L for the CPaaS/WhatsApp vertical. Forecast sales pipeline, revenue, and budget planning on a monthly/quarterly basis. Drive pricing strategies, discount approvals, and cost optimization to meet EBITDA targets. Enterprise Solutioning & GTM Ownership Collaborate with product, marketing, and pre-sales teams to craft winning propositions. Provide client insights and market feedback to product roadmap and innovation. Launch GTM strategies for new features, use cases, and industry solutions. Partnership & Alliances Manage key relationships with platforms (e.g., Meta for WhatsApp API) and telecom aggregators. Explore and build partner/channel sales network for deeper market coverage. Required Qualifications & Experience: 15–18 years of enterprise sales experience in SaaS, CPaaS, telecom, or martech domains. Proven track record in managing national sales teams and P&L responsibility. Deep knowledge of CPaaS platforms (SMS, Voice, WhatsApp, Email, RCS) and related use cases. Strong C-suite engagement capability and consultative selling background. Experience in selling to verticals like BFSI, Retail, GovTech, or Healthcare is preferred. Excellent negotiation, leadership, and communication skills. Preferred Attributes: Strong network in enterprise and government ecosystems. Prior experience in working with Meta’s WhatsApp Business API ecosystem. Hands-on approach with strategy, operations, and on-ground sales execution. Data-driven mindset with experience in using CRM tools and sales automation platforms.

Principal AccountabilitiesHow they are achieved/measuredManage the Group business with the Bank employees Liaison with different departments for closure of the cases Champion product and process to drive top line sales through business sales team and maintaining penetration levels of group insurance products with channel partner. Coordinate and train key officials (ASSL, DSA, other bank officials) to enhance their understanding of the business to increase seller activisation Provide market feedback on competition and other products in the market. Manage and strengthen relationship through engagement with Partner s Zonal Leadership team, Ops & Credit Team, DSAs, SMs, Field Sales Staff at all levels and across functions. Values add in key initiatives to enhance attachment ration & business volume through training and service. Tracking penetration performance and publishing dashboards, along with Group Operations. To measure & monitor the various metrics (Files and sum assured Penetration rates, seller activation, Claim denial rates/ pending rates, rejection ratios , medical TATs etc) , to minimize the same and adhere to TATs and contribute to product improvement. Monitoring and control process of Post Sales. Managing complete claims operation & end to end process. Principal AccountabilitiesHow they are achieved/measuredManage the Group business with the Bank employees Liaison with different departments for closure of the cases Champion product and process to drive top line sales through business sales team and maintaining penetration levels of group insurance products with channel partner. Coordinate and train key officials (ASSL, DSA, other bank officials) to enhance their understanding of the business to increase seller activisation Provide market feedback on competition and other products in the market. Manage and strengthen relationship through engagement with Partner s Zonal Leadership team, Ops & Credit Team, DSAs, SMs, Field Sales Staff at all levels and across functions. Values add in key initiatives to enhance attachment ration & business volume through training and service. Tracking penetration performance and publishing dashboards, along with Group Operations. To measure & monitor the various metrics (Files and sum assured Penetration rates, seller activation, Claim denial rates/ pending rates, rejection ratios , medical TATs etc) , to minimize the same and adhere to TATs and contribute to product improvement. Monitoring and control process of Post Sales. Managing complete claims operation & end to end process.

Identify the Training Needs of field colleagues of your states/zone by coordinating with NSM/SM/DH/Mrktg.Design, Develop & Deploy the training module as per identified needs.1-2 days of Face to Face Classroom training based on TNI for identified FMRs.Plan On the Job Training before 15 days of the month in coordination with SM/NSM with identified FMRs/ASMs.Evaluate post training effectiveness by working with the participants and pre-decided metrics.On the Job Coaching by observing how the FMR is implementing the learnings inside the Dr chamber and will also guide / train him to do better detailingDuring the field working wherever required; on the 2 nd day of working, training manager will work with both FMR and ASM and share the feedback with ASM from field working for ASM to work on FMR furtherBreakup of working days : 2 days class room training + 2-3 days admin working preparing modules + 16-17 Days field working Qualification 2-3 days admin working preparing modules + 16-17 Days field working Additional Information About the Department: Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organization with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy, and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations, and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. " Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. " Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/. "

Designation :- SRE Engineer About FloBiz: FloBiz is Indias first neobusiness platform, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India. About myBillBook: myBillBook is Indias leading GST billing & accounting software available for both mobile & desktop platforms. It offers full capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management and business reporting, along with a horde of value add features like CRM, Staff Attendance & Payroll Management, SMS & WhatsApp Marketing etc. myBillBook has been designed from the business owners point of view and supports usage across multiple companies, users, devices and platforms with state-of-the-art data security & synchronization technologies for business on-the-go. Position Overview Their primary responsibilities include building and maintaining CI/CD pipelines, automating tasks, monitoring system performance, and troubleshooting issues. Also collaborate with development and operations teams to improve processes and workflows. Key Responsibilities: CI/CD Pipelines: Assist in setting up and maintaining continuous integration and continuous delivery pipelines. Automation: Write scripts and automate repetitive tasks to improve efficiency. Monitoring: Use monitoring tools to track system health and identify potential issues. Troubleshooting: Investigate and resolve issues in development, testing, and production environments. Collaboration: Work with development and operations teams to improve processes and workflows. Infrastructure: Assist in managing and configuring infrastructure. Security: Help ensure the security of systems by implementing security measures and performing vulnerability assessments. Documentation: Document processes and procedures for troubleshooting and maintenance. Learning and Development: Continuously learn new technologies and tools to enhance their skills. Required Skills and Experience: Reliability, scalability, and performance tuning Deep debugging (Linux, network, storage, etc.) Incident response and on-call readiness FinOps and cost optimisation Infrastructure automation beyond just CI/CD Security hardening (DevSecOps practices) Building internal platforms and developer tooling Good communication skills . Enthusiasm to learn and adapt to new technologies . Preferred Skills: Experience with cloud platforms: (e.g., AWS, Azure, GCP). Good Linux internals Troubleshooting live systems Good understanding of cloud networking, service meshes, DNS, etc. Understanding of debugging high-traffic issues Exposure to FinOps and cost optimisation DevSecOps practices like security scanning, secrets management, etc. Work Location - Remote Minimum Year experience - 1 to 2 Years

Uber sends billions of messages to our users across channels such as Email, Push, SMS, WhatsApp, and in-app surfaces, through an internally built CRM system. We re looking for a Product Manager to lead the development of marketing measurement and insight-generation tools. This role will focus on enabling clear performance tracking, consistent measurement, and data-driven decision-making empowering teams across Uber to optimize marketing efforts with confidence and speed. What the Candidate Will Do ---- Partner with Marketing, Data Science, Engineering, and other cross-functional teams to deeply understand business needs and define measurement strategies. Drive the product vision, roadmap, and execution Build and refine underlying data processes and pipelines to ensure reliable, high-quality datasets that power measurement and insight generation. Collaborate with Engineering to design, implement, and maintain scalable data systems (e.g., data lakes, ETL frameworks) supporting marketing workflows. Develop intuitive dashboards and analytics tools that surface actionable insights on campaign performance, audience engagement, channel effectiveness, and overall marketing impact. Establish frameworks for consistent marketing measurement, including attribution, incrementality, and experimentation, ensuring alignment across diverse teams and markets. Collaborate with stakeholders to define KPIs, track impact, and foster continuous improvement in data-driven marketing decisions. Champion data governance and best practices so that marketers can trust and confidently act on insights. Basic Qualifications ---- Bachelor s degree in Computer Science, Engineering, Data Science, or a related technical or analytical field. 5+ years of product management experience with a focus on data platforms, analytics, or business intelligence. Strong understanding of marketing measurement, data modeling, and reporting best practices. Experience working with large-scale data infrastructure and tools (e.g., SQL, Looker, BigQuery, Airflow). Ability to translate complex data requirements into simple, user-centric products. Strong cross-functional collaboration and communication skills. Preferred Qualifications ---- Master s degree in a technical field Experience in digital marketing, CRM, or MarTech environments. Familiarity with experimentation and incrementality testing. Interest in applying AI/ML to enhance marketing analytics and insights. *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.

As Product Lead, you will be responsible for executing the product roadmap for one or more of our key technology products with the help of cross-functional teams through the entire product lifecycle- You will be providing direction and clarification to the development teams throughout the project and create, prioritize, groom, and manage requirements Responsibilities Develop an in-depth understanding of the business- products, including its goals and challenges, as well as a comprehensive knowledge of the customers and users of the platform- This involves analyzing their needs, behaviors, and pain points to ensure the product aligns with their expectations and delivers meaningful value- Collaborate regularly with product managers on the future roadmap, brainstorm new ideas, and prioritize features, ensuring the backlog remains healthy, well-organized, and aligned with business goals- Become a subject matter expert in your product domain, possessing in-depth knowledge and insights that make you the primary point of contact for internal teams seeking guidance and collaboration - Should possess a solid grasp of technology platforms, integrations, and system design to collaborate effectively with engineering partners and architects to deliver scalable, performant, and reliable infrastructure - Develop detailed product specifications that begin by clearly articulating the why - the core purpose and value behind the product, feature, or enhancements- These specifications should be thorough in addressing all necessary aspects yet written in a clear and concise manner to ensure they are easily understood by all stakeholders - Write comprehensive user stories with detailed acceptance criteria that address all functional and non-functional aspects of the product, including security, data compliance, and other essential requirements- Work closely with engineering, design (UX/UI), and other stakeholders to define product requirements and user stories - Lead end-to-end product development process, from concept and design to development, testing, launch and ensuring timely and high-quality delivery- Lead PI (Program Increment) planning and actively participate in key SCRUM ceremonies, including daily standups, backlog refinement, sprint planning, and product demos - Leverage the power of analytics and data-driven intelligence to assess product performance, user behavior analysis, gather customer feedback, and insights from multiple channels, and make data-informed decisions which enables you to drive excellence through iteration, improvement, and refinement - Monitor and analyze key performance indicators (KPIs) and metrics to gauge the effectiveness, adoption, and product outcome- Share and present regular updates on the product roadmap and progress to leaders and stakeholders - Clearly highlight any potential risks and outline a plan to address them, ensuring everyone is informed and aligned on the path forward - Contribute to a culture of creativity and innovation within the product management team, think outside the box, explore new ideas, and identify opportunities to make our products stand out in the market- Heres What You Need: Minimum 7-9 years of career experience with at least 4+ years of product management (PO/PM) experience in technology products- Strong product sense with an ability to articulate problems and envision solutions - Strong understanding of REST APIs, event-driven systems, and data processing pipelines- Ability to understand and contribute to technical architecture discussions around microservices, scalability, observability, and fault tolerance - Experience working on communication systems or messaging platforms (email, SMS, push) is highly desirable- Familiarity with monitoring/logging tools like Datadog, Splunk, or ELK for understanding system health- Understanding of compliance and privacy regulations related to communication systems- Inquisitive mindset with excellent analytical, problem-solving, and decision-making skills - Ability to handle complex situations, conversations and navigate ambiguity- Exceptional interpersonal skills, with the ability to influence, partner and build relationships across all levels of the organization - Strong written and verbal communication skills with an ability to communicate directly and clearly-

As Product Lead, you will be responsible for executing the product roadmap for one or more of our key technology products with the help of cross-functional teams through the entire product lifecycle You will be providing direction and clarification to the development teams throughout the project and create, prioritize, groom, and manage requirements Responsibilities Develop an in-depth understanding of the business products, including its goals and challenges, as well as a comprehensive knowledge of the customers and users of the platform This involves analyzing their needs, behaviors, and pain points to ensure the product aligns with their expectations and delivers meaningful value Collaborate regularly with product managers on the future roadmap, brainstorm new ideas, and prioritize features, ensuring the backlog remains healthy, well-organized, and aligned with business goals Become a subject matter expert in your product domain, possessing in-depth knowledge and insights that make you the primary point of contact for internal teams seeking guidance and collaboration Should possess a solid grasp of technology platforms, integrations, and system design to collaborate effectively with engineering partners and architects to deliver scalable, performant, and reliable infrastructure Develop detailed product specifications that begin by clearly articulating the why - the core purpose and value behind the product, feature, or enhancements These specifications should be thorough in addressing all necessary aspects yet written in a clear and concise manner to ensure they are easily understood by all stakeholders Write comprehensive user stories with detailed acceptance criteria that address all functional and non-functional aspects of the product, including security, data compliance, and other essential requirements Work closely with engineering, design (UX/UI), and other stakeholders to define product requirements and user stories Lead end-to-end product development process, from concept and design to development, testing, launch and ensuring timely and high-quality delivery Lead PI (Program Increment) planning and actively participate in key SCRUM ceremonies, including daily standups, backlog refinement, sprint planning, and product demos Leverage the power of analytics and data-driven intelligence to assess product performance, user behavior analysis, gather customer feedback, and insights from multiple channels, and make data-informed decisions which enables you to drive excellence through iteration, improvement, and refinement Monitor and analyze key performance indicators (KPIs) and metrics to gauge the effectiveness, adoption, and product outcome Share and present regular updates on the product roadmap and progress to leaders and stakeholders Clearly highlight any potential risks and outline a plan to address them, ensuring everyone is informed and aligned on the path forward Contribute to a culture of creativity and innovation within the product management team, think outside the box, explore new ideas, and identify opportunities to make our products stand out in the market Heres What You Need: Minimum 7-9 years of career experience with at least 4+ years of product management (PO/PM) experience in technology products Strong product sense with an ability to articulate problems and envision solutions Strong understanding of REST APIs, event-driven systems, and data processing pipelines Ability to understand and contribute to technical architecture discussions around microservices, scalability, observability, and fault tolerance Experience working on communication systems or messaging platforms (email, SMS, push) is highly desirable Familiarity with monitoring/logging tools like Datadog, Splunk, or ELK for understanding system health Understanding of compliance and privacy regulations related to communication systems Inquisitive mindset with excellent analytical, problem-solving, and decision-making skills Ability to handle complex situations, conversations and navigate ambiguity Exceptional interpersonal skills, with the ability to influence, partner and build relationships across all levels of the organization Strong written and verbal communication skills with an ability to communicate directly and clearly

RL - Wheels:Sales Manager - Auto Loan - Hybrid INTERNAL USAGE No- of Vacancies 1 Reports to ASM - Hybrid Is a Team leader Yes Team Size 2 -3 Grade AM, DM, M Business Retail Lending Department Wheels Sub - Department Wheels Location Mumbai About The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others- They also offer working capital loans and Business loans for Small Businesses and is also responsible for the Rural lending business of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities- SMs manage a team of executives responsible for selling loan products to the customers based on their needs- They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams- Building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc- Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product i-e- from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc-) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Desired Qualifications Graduation and Post-graduation in management from a recognized institute 20 years+ of related experience Role Proficiencies For successful execution of the job, a candidate must possess the following: Knowledge Abilities

We are looking for a creative, analytical, and intuitive person with a strong understanding of driving user growth via channels like email, whatsapp,sms and push notifications. Work on sale event s & campaigns to drive booking & revenue growth using industry-leading marketing technology platforms Key Responsibilties - Develop personalized communication strategy for ixigo using email, sms, whatsapp, app notifications etc. Configure platform & partner discounts & vouchers. Manage banners across apps & website for different offers & sale events. Launch promotional offers and events to attract new customers. Work closely with the cross-functional teams (design, content, ad ops, automation) on campaign requirements, campaign strategy, and how to best execute campaigns. Build a framework for targeting, acquiring, educating and nurturing the user base Use data and testing to optimize and improve content and targeting for all customer communications. Identify, acquire, and integrate new tools and technologies for marketing automation Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organizations ISMS (Information Security Management System) policies and procedures Support weekly, monthly and ad hoc reporting on Email, Site content, SMS and Push performance metrics, analyzing results and identifying opportunities to increase engagement & revenue. Must Have- Strong understanding of mobile apps and user behavior on smartphones/internet Hands-on experience with Marketing Automation tools like Clevertap with in-depth knowledge of engagement channels

Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition

Job Description Position Manager Training No. Of Position TBC Department Training Function Training Reporting to Regional Head Training Band 4a / 4b KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter Job Description Position Manager Training No. Of Position TBC Department Training Function Training Reporting to Regional Head Training Band 4a / 4b KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated, self starter

Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption / adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition

As a Customer Success Associate, your primary responsibility will be to represent the customer in all aspects of the business. You will present the perspective of the customer in internal meetings involving business and product decisions, with the goal of ensuring a great customer experience. Your tasks will include communicating with customers via phone and email, speaking to customers to understand their goals and requirements, and providing valuable inputs to the business and product teams. You will also be responsible for solving issues, questions, and concerns raised by customers, ensuring that all commitments to customers are met by coordinating with various internal departments, and maintaining accurate data related to customer interactions. To excel in this role, you must possess excellent written and verbal communication skills, along with a high level of empathy to understand customer needs and pains. You should have at least 1 year of experience in customer query handling and be comfortable communicating with customers through various channels such as phone, email, chat, or SMS. Additionally, you should be proficient in writing clear and concise emails and adept at using other communication channels effectively. The ability to adapt to a fast-paced, start-up environment is essential for success in this role. The ideal candidate for this position will have a minimum of 5 years of experience in the same field, preferably in an international BPO voice process. The job type is full-time and permanent, with the requirement of working day shifts from Monday to Friday, following US shift timings. Candidates should hold a graduate degree or above, and the salary offered for this position ranges from 15,000.00 to 30,000.00 per month. The location for this role is Mohali, Punjab, and candidates must be willing to commute or relocate before starting work. If you are interested in this opportunity and meet the qualifications outlined above, please share your resume at hr@virtualoplossing.com or contact us directly at 7696887976.,

You should have over 10 years of experience in the digital marketing domain or related field, with a strong focus on business and strategy. It is essential to have experience in leading strategy engagements in a top management consulting firm or digital agency, along with a good understanding of online marketing tools and digital technologies, particularly Email Campaigns and SMS/Push Notifications. Demonstrating expertise in at least one core vertical, such as retail, travel, financial services, or media & entertainment, is preferred. You must possess exceptional organizational, presentation, and communication skills, both verbally and in writing. Being self-motivated, responsive, professional, and dedicated to customer success are qualities that are highly valued. It is important to establish strong working relationships and collaborate closely with the rest of the Adobe Delivery team and partners while maintaining the highest level of professionalism. Having an MBA or an equivalent advanced degree is required for this role, and expertise in Adobe Campaign Classic will be considered an added advantage. This position is based in Mumbai and requires on-site work mode.,

KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents KEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Membership Portfolio Services (MPS) is companywide Centre of Excellence to provide Product Data Solutions. The Enterprise Comms MarTech Experiences (ECMX), a global organization that sits within USCS and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide Communications Centre of Excellence with the charter of driving high quality, customer-servicing communication experience. The open role is for Enterprise Communication Delivery (ECD) team under ECMX, leads the transition the POD communications platform to an in-house POA platform for servicing communications. As a team, the focus is on driving engagement, satisfaction and revenue through a combination of best-in-class user experience through communications with compelling features and functionality globally. We are looking for a highly motivated individual, who can help achieving the delivery targets for Communications Migration to the Raven POA platform (including but not limited to Paper, Email, SMS). The Business Communications Delivery associate will be responsible to plan, design, and manage the letter build phases for all business partner communication needs. In addition, he/she will lead the requirements phase along with test data support driving efficiencies within the current business process and letter authoring capabilities development and training. Qualification: Strong experience on Java and/or Business content studio module Layout and Style set creation Business Object Creation using XSD BO Management, creating required properties including Derived, Object, Simple, etc Validates data/variable related inputs provided in Design Brief, works closely with Tech-data team regarding variable updates and changes Provides complexity matrix and estimation for creating Derived properties Works closely with Communication Developers during DDV build phase for any data related support. Ability to provide test data inputs working closely with Tech-data team during Unit test phases to Letter Developers. Good Communications skills and a team-player Ability to validate test cases with Business and technology team on data related components. Thunderhead certification preferred. GSN/CSN/GMS process knowledge preferred. Agile Scrum certification is good to have. Preferred Additional: Graduate with 2+ years of working experience on JAVA / Thunderhead / communications. Understanding of working agile methodology

Principal Accountabilities How they are achieved/measured Manage the Group business with the Bank employees Liaison with different departments for closure of the cases Champion product and process to drive top line sales through business sales team and maintaining penetration levels of group insurance products with channel partner. Coordinate and train key officials (ASSL, DSA, other bank officials) to enhance their understanding of the business to increase seller activisation Provide market feedback on competition and other products in the market. Manage and strengthen relationship through engagement with Partner s Zonal Leadership team, Ops Credit Team, DSAs, SMs, Field Sales Staff at all levels and across functions. Values add in key initiatives to enhance attachment ration business volume through training and service. Tracking penetration performance and publishing dashboards, along with Group Operations. To measure monitor the various metrics (Files and sum assured Penetration rates, seller activation, Claim denial rates/ pending rates, rejection ratios , medical TATs etc) , to minimize the same and adhere to TATs and contribute to product improvement. Monitoring and control process of Post Sales. Managing complete claims operation end to end process. Principal Accountabilities How they are achieved/measured Manage the Group business with the Bank employees Liaison with different departments for closure of the cases Champion product and process to drive top line sales through business sales team and maintaining penetration levels of group insurance products with channel partner. Coordinate and train key officials (ASSL, DSA, other bank officials) to enhance their understanding of the business to increase seller activisation Provide market feedback on competition and other products in the market. Manage and strengthen relationship through engagement with Partner s Zonal Leadership team, Ops Credit Team, DSAs, SMs, Field Sales Staff at all levels and across functions. Values add in key initiatives to enhance attachment ration business volume through training and service. Tracking penetration performance and publishing dashboards, along with Group Operations. To measure monitor the various metrics (Files and sum assured Penetration rates, seller activation, Claim denial rates/ pending rates, rejection ratios , medical TATs etc) , to minimize the same and adhere to TATs and contribute to product improvement. Monitoring and control process of Post Sales. Managing complete claims operation end to end process.

. Domain knowledge on Pre-paid, Post-paid Billing areas for Broadband/Wireless Voice/SMS/Data service provider. Strong understanding and hands-on experience on Product modelling using PDC and online and Offline Rating using ECE. Hands-on experience on rate plan configuration and configuration of usage events based on various rating attribute like on-net calls, off-net calls, occurrence based, time based, quantity based. Experience on configuring Closed user group, Friends and family, Charging based on threshold, Advice of Charge, fair usage policy, rating group and location based charging. Experience on configuring Sy/Gy interfaces, experience on working with Diameter protocol, HTTPS gateway. Experience on configuring rating time and billing time discounts. Good problem solving, troubleshooting & communication skills. Knowledge on deploying Billing and Revenue Management on premise and/or cloud infrastructure. Should have customer-facing skills and should be able to drive workshops with the customer using Oracle tools, technologies, products, and methodologies. Should have experience working on waterfall or Agile/Scrum or iterative model projects and should be flexible to work on DevOps environment. Strong communication skills to deal with internal stakeholders, customers, and partners. Self-motivated individual who works well in a team environment and mentor the team. Willingness to Travel Exposure working with cloud tools, technologies and framework Strong C, C++ programming skills and knowledge on Java technologies. Experience in C/C++, Oracle 12c/19c, PL / SQL, PCM Java, BRM Web service, Scripting language (perl/python). Strong understanding of BRM Architecture and experience working on BRM configurations for Real time / offline Rating, Product configuration using PDC, Real time/Batch rating, General Ledger, Accounts Receivable, Payment Handling, Taxation, Invoicing Customization, Discount Configuration. Exposure of Customer implementations for three or more BRM implementations Policy customization using PCM C or PCM Java, Writing MTAs, delayed billing. Domain Knowledge of Convergent billing and the various modules involved in the same Exposure to one of the configuration and release management tool like SVN, GIT, CVS etc. Exposure to any of defect tracking tool like Jira, Red mine etc. Proficiency Developing Function/Technical Designs using VISIO , UML, Requirements Gathering, Test Case Development , Use Case Documentation.

Domain knowledge on Pre-paid, Post-paid Charging areas for Broadband/Wireless Voice/SMS/Data service provider. Strong understanding and hands-on experience on Product modelling using PDC and online and Offline Rating using ECE. Hands-on experience on rate plan configuration and configuration of usage events based on various rating attribute like on-net calls, off-net calls, occurrence based, time based, quantity based. Experience on configuring Closed user group, Friends and family, Charging based on threshold, Advice of Charge, fair usage policy, rating group and location based charging. Experience on configuring Sy/Gy interfaces, experience on working with Diameter protocol, HTTPS gateway. Experience on configuring rating time and billing time discounts. Good problem solving, troubleshooting & communication skills. Knowledge on deploying Billing and Revenue Management / ECE on premise and/or cloud infrastructure. Should have customer-facing skills and should be able to drive workshops with the customer using Oracle tools, technologies, products, and methodologies. Should have experience working on waterfall or Agile/Scrum or iterative model projects and should be flexible to work on DevOps environment. Strong communication skills to deal with internal stakeholders, customers, and partners. Self-motivated individual who works well in a team environment and mentor the team. Willingness to Travel Exposure working with cloud tools, technologies and framework Mandatory Skills: Strong C, C++ programming skills and knowledge on Java technologies. Experience in C/C++, Oracle 12c/19c, PL / SQL, PCM Java, BRM Web service, Scripting language (perl/python). Strong understanding of BRM Architecture and experience working on BRM configurations for Real time / offline Rating, Product configuration using PDC, Real time/Batch rating, General Ledger, Accounts Receivable, Payment Handling, Taxation, Invoicing Customization, Discount Configuration. Exposure of Customer implementations for three or more BRM implementations Policy customization using PCM C or PCM Java, Writing MTAs, delayed billing. Domain Knowledge of Convergent billing and the various modules involved in the same Exposure to one of the configuration and release management tool like SVN, GIT, CVS etc. Exposure to any of defect tracking tool like Jira, Red mine etc. Proficiency Developing Function/Technical Designs using VISIO , UML, Requirements Gathering, Test Case Development , Use Case Documentation.

Able to manage 1-2 Associate Fund Accountants or Fund Accountants with potential for growth Leverage prior job experience Broaden accounting, finance and analytical skills Supervise and mentor a team of Fund Accountants, as well as train new employees and provide direction and help prioritize the work of others Administer, report, review, and understand industry standards Respond to auditor queries Increase communication/interaction with clients and their investors Prepare/review monthly, quarterly, and annual reports for investors, consultants and other stakeholders including financial information, performance returns, operations and variance analysis Calculate and review various performance returns Support and coordinate cash distributions on behalf of clients Review, analyze and interpret accounting records, financial statements, footnotes, or other financial report to assess accuracy, completeness, and conformance to reporting and procedural standards for audit reports Sign off as reviewer on SOC1 checklist and support SOC external audit requests Ensure compliance with internal audit procedures and requests Develop leadership skills by demonstrating a willingness to lead projects and offer input Demonstrate a comprehensive understanding of the governing agreement(s) between Alter Domus, the clients and their investors Review documents in compliance with client agreement(s) WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DEI Committee and network of DEI Champions, we empower all of our people to be truly invested in the alternative. We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: ) #LI-HYBRID Save job Share this job Hyderabad, India Jul. 17, 2025 Hyderabad, India Jul. 17, 2025 Hyderabad, India Jul. 01, 2025 No previously viewed jobs Hear from the team "Alter Domus were fully supportive through my studying path, providing study support in the way of study fees and study leave, as well as some flexible working towards nearer each exam to help me manage with work/life (and exam!) balance. Carla Walmsley, Senior Manager - Fund Services, Jersey Join our talent community Already a memberLog in here Email Address First Name Last Name Country Code Phone Number Upload your CV/Resume below Remove Interested In Please select a category or location option. Click Add to create your job alert. Job Category Location Opt-in Promotion

Senior Fund Accountant, Real Estate, US at Alter Domus Senior Fund Accountant, Real Estate, US July 18 2025 Fund Administration Services This is fund accounting and administration at its finest. Where we pair end-to-end expertise with a full spectrum of integrated solutions to exceed our clients needs. Here, we advance what s possible. And give you every opportunity to advance yourself in this fast-moving data-led area. Successful Profile What makes a successful member of our teamCheck out these top traits were looking for and see if you have the right mix. Culture Our culture is unlike anywhere else. We are proud of what we have built so far even as we continue to push our boundaries, to ensure our success in the future. Our environment is powered by a unique set of values and one deliberate mission. To perform, together. By harnessing technology and the collective intelligence of our people, we make the investment management process run smoother: transparent, data led decision making on a global scale. We are The Alternative. Apply for your selected role on our career website. Our Talent Acquisition team will be in touch within seven days to arrange an initial interview! 3 Depending on the role you have applied for, you may be asked to complete a short technical exercise You will then be invited for an interview with the hiring manager 5 If you are successful, our Talent Acquisition team will be in touch with an offer, typically within one month of your application submission. Following acceptance of the offer, you will get access to our onboarding app to start discovering Alter Domus! This animation visually represents the six-step application process at Alter Domus. It includes: applying for a role on the career website, initial contact from the Talent Acquisition team, a possible technical exercise, an interview with the hiring manager, receiving an offer, and gaining access to the onboarding app after accepting the offer. Work/Life Balance Flexible Working Hours Competitive packages with extra benefits depending on location Extra days depending on location and birthday leave Senior Fund Accountant, Real Estate, US We are Alter Domus. Meaning The Other House in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com Supervise, mentor, and train a team of Associate and Fund Accountants Develop leadership skills by demonstrating a willingness to lead projects and offer input Respond to auditor queries Communicate and interact with property manager(s) and client(s) Prepare/review monthly, quarterly, and annual reports for clients, including financial information, performance returns, property operations, and variance analysis Calculate and review various performance returns and provide comparisons to benchmarks Review property budgets and help prepare the fund/account s annual budget and business plan Determine appropriate cash distributions considering property objectives and fund/account strategic plans Prepare, review, analyze, and interpret accounting records, financial statements, footnotes, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards Review documents to ensure compliance with IM and JV agreements YOUR PROFILE: Bachelor s degree in accounting Minimum of 5 years of real estate accounting and analysis experience Big 4 experience preferred Proficiency in Excel Excellent communication and organization skills Ability to work efficiently in a fast-paced team environment Supervisory experience a plus Experience in Yardi software a plus WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DEI Committee and network of DEI Champions, we empower all of our people to be truly invested in the alternative. We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. Jul. 18, 2025 Jul. 17, 2025 Previously viewed jobs No previously viewed jobs Hear from the team "Alter Domus were fully supportive through my studying path, providing study support in the way of study fees and study leave, as well as some flexible working towards nearer each exam to help me manage with work/life (and exam!) balance. Carla Walmsley, Senior Manager - Fund Services, Jersey Join our talent community Sign up today to stay up to date with our latest opportunities! Upload your CV/Resume below Please select a category or location option. Click Add to create your job alert.

Job Title : Senior Thesis Cloud Consultant Reports To Tittle : Service Delivery Manager Business Function/Sub Function: GBS/Gedu Services. Location: Noida, India Key Responsibilities: Implement the Thesis Cloud Student Management System Product and modules to meet GBS requirements. Lead and participate in workshops in relation to their solution design. Analyse requirements and proposed business processes, translating these into a documented Solution Design, using Thesis Cloud standards. Make recommendations relating to business process re-engineering needed to accommodate the successful implementation of the Product. Contribute to on-going product development by identifying common Customer requirements and feeding these enhancement requests into the Thesis Cloud product development process. Participate in and be responsible for the QA of configured test systems to ensure that the Solution Design has been implemented as specified. Implementation expertise across Thesis Cloud modules like Student Academic Record, Student Admissions, Analytics, Student Billing, Student Communications, Financial Aid, Reporting, Student Life, System Management Implement security across the Thesis Cloud system using the RBAC, data security. and industry best practices. Implement reporting, workflows, & other Thesis Cloud technical features. Support GBS business as usual activities. Required Skills and Qualifications: Extensive expertise in student management systems like Oracle PeopleSoft Campus Solutions, Workday Student or any similar SMS systems. You will have an in-depth knowledge of our Thesis Cloud software modules, processes and associated products. Minimum of 3 full cycle implementations of Thesis Cloud or any other student management systems Bachelors or master’s degree in a relevant (Financial) study or significant relevant experience in this sector. Excellent Business Analysis, communication, presentation, leadership, time management and inter-personal skills. Ability to effectively lead workshops and presentations to a mixed audience containing differing levels of seniority and experience. Experience: 7-10 Years of experience.

Job Summary: As a Customer Relation Manager you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention. You ensure that predefined goals are met and measures to maintain customer relations are well implemented. Your key responsibilities are: - PRM activities planning for the current year in terms of Budget, activities and resources. - Monthly and quarterly planning of PRM activities in consensus with DP, CEO\u2019s and HOD\u2019s. - Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). - Ensure consistent customer relations management (CRM) across divisions and after sales stages. - Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. - To ensure Implementation customer life cycle communication to increase customer retention. - Discuss with respective HODs\u2019 and develop an action plan for CSI improvement at the dealership. - Develop counter measure to eliminate negative feedback from customers in future. - Coordinate with MB India CRM team and after sales marketing team for CSI surveys. - Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. - Capture, record and monitor customer complaints on regular basis. - Conduct root cause analysis of all the complaints from all sources. - Implement action plan to minimize complaints. - Act as one point contact with the customers for all customer complaints. - Handle dis-satisfied customers who have raised complaints through all sources. - Coordinate with sales and after sales department HOD\u2019s, Dealer principle for closure of all the After Sales complaints as per the set time line. - With the support of telemarketing team & After sales team , old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers (> 1year). - E-dealer monitoring for data quality. Skills Communication Skills: - You have excellent communication skills with a professional English accent. - You are aware of basic calling etiquettes and have right attitude to provide required information/help to customers - You listen carefully, and can identify the underline meaning and real demands. - You talk clearly in the language that the customer will understand and avoids using jargons. Interpersonal & Social competence - You are able to relate to the customer\u2019s needs and options. - You are able to handle objections and overcome rejections. You are able to balance personal involvement and professional distance. - You have high self-esteem, and you are controlled and focused even in stressful situations. And you can handle conflicts and resolve it amicably. - You remain calm and factual and are guided by a win-win solution. - You See feedback as an opportunity to improve and opens channels for feedback. You also provide feedback which is objective and constructive in nature. - You build a relationship with the customer that is based on honesty, mutual respect, confidence and mutual trust. - You are a good team player and always support and motivate your colleagues. Method & process competence - You understand the customer life cycle management and related functionalities in DMS. - You keep a continuous update of customer data and record the same. - You are aware of calling script and follow it religiously for effective calling. - You keep a track of calling activities and complete it on time for better results. - You keep a track of lost customers and put the efforts to bring them back to dealership. - You promote the service product, campaigns through various modes like SMS, email and proactive calling. - You work according to the MB service processes and standards. Specialist competence - You Understand and are aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, you are responsible to a large extent for CSI. - You are an expert in implementing Customer Relationship Strategy. - You are an important point of contact, and are a facilitator between the needs of the customer and the company. - You take care of the customer relationship in every stage of the ownership, supported through Marketing and Service Programs. - Contributes to the critical interaction and dialogue after the vehicle has been purchased, builds up confidence, trust and loyalty with the Customer. - You have brief knowledge of the Mercedes-Benz vehicles, dealer policies and service products. Requirements Qualification & Experience: - Graduate in Engineering/Commerce/Arts. - 5-6 years of experience in Luxury automobile retail market. Benefits 1. Statutory Benefit 2. Accidental Policy 3. Incentive

About Bharat Banking Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. Key Skills: Communication: Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation: Strong negotiation skills to close deals and meet targets Customer Service: Ensuring that the sales team provides excellent customer service and addresses customer inquiries and complaints effectively Problem Solving: Identifying issues and developing effective solutions to overcame obstacles Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams, building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc. Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product i. e. from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc. ) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products Connectors etc. Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training for Sales executives on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.

1. Training Content Creation Participate in sales meetings along with Vertical Head training to understand training needs of various stake holders ( Employees / IMD s ) & create outline for the specific training program. Create training modules for different training platforms ( digital / ILT / VILT) ; create flashcards , infographs , one pagers , presentations etc. to be hosted on EezeTab application / Insta Learn application. Periodically revisit existing training content & update the changes in training content introduced due to regulatory changes, product design changes. Create sales marketing collaterals / tools ( one pagers , need analysis sheet , customer information sheet etc. ). Custodian on VO channel SOP ; consisting of all functional & operational process , monitoring mechanisms. Ensuring the channel SOP is updated at all times. Create marketing / promotional SMS s / messages for sales employees / IMD s , to unable sales team to increase customer reach & sales. 2. Sales Communication & Channel Presentation Create content for internal circulation of newly introduced product / processes / initiatives. Create channel write-up for quarterly employee newsletter. Involve with vertical heads in creating presentations for NHOD for LRP / AOP presentations for stakeholder meetings. Design mailer communications for employees / IMD s for new notifications w. r. t product changes / new product introduction and process changes. Create presentations for function specific contests / conventions. Provide content to in-house digital marketing team to create creative for various occasion based themes. 3. Vendor Management Follow through with training vendor partners during developing function specific training programs; appraising them with existing content & converting it into adaption to new training platform. Co-ordinate with training vendor partners in batching trainers for upcoming training programs to ensure 100% utilization of vendor trainers bandwidth. Co-ordinate with vendor partners to process invoice as per agreed contract terms & within timelines. Co-ordinate with vendor partners in developing creative ( videos / multilingual content / SCROM package). 4. Publishing Dashboards , MIS Publish weekly agent training dashboards for the consumption of zonal heads, NHOD. Publish dashboards w. r. t to content consumptions by various stakeholders ( IMD s / employees ) Coordinate with vendor partner in collecting vendor trainers training programs conducted over period & publish dashboards w. r. t vendor trainer bandwidth consumption, programs delivered at various locations. 5. Audit & compliance Keep track / records of trainers training programs to ensure process adherence & provide the details to internal auditors during functional audit. Keep records of every training programs delivered by internal & vendor trainers & audit whether trainers are following training checks like participant attendance records, post training reports , feedback forms etc.