335 Sms Jobs - Page 14

Job Title: Real Time Analyst Job Description . Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office - PowerPoint, Word, Access, Outlook, etc. InContact/Oracle - ACD and other ACD platforms to support multi-channel Environment - (Voice/Chat/Email/SMS) 1+ years Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Education Qualification :- Graduate Disclaimer: - Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements: Time Type: Full time

We are seeking a highly skilled and detail-oriented individual to join our team as a Medical Billing Specialist with solid AR calling experience. As a Medical Billing Specialist, you will play a crucial role in ensuring the accuracy and efficiency of our billing operations while maintaining compliance with regulatory requirements. Role & responsibilities Demographics Verification: Verify and update patient demographic information in the billing system with 100% accuracy of patient demographic data such as name, address, insurance information, and contact details. Resolve discrepancies or missing information in patient demographics to prevent claim denials or delays. Charge Entry: Enter charges into the billing system based on the services provided to patients. Verify the accuracy of charges entered, including the correct procedure codes, modifiers, and unit counts. Ensuring compliance with coding guidelines and payer requirements during charge entry. Claim Submission: Prepare and submit electronic or paper claims to insurance companies, ensuring compliance with billing regulations and payer requirements. Claims Management: Monitor outstanding claims, aging reports, and accounts receivable to ensure prompt resolution of unpaid or underpaid claims. AR Follow up with insurance companies and patients to address outstanding balances. Resubmit corrected claims when necessary. Insurance Verification: Verify patient insurance coverage, eligibility, and benefits prior to claim submission. Obtain pre-authorizations or referrals as necessary. Payment Posting: Post insurance and patient payments accurately into the billing system. Reconcile payments with billed amounts and resolve any discrepancies. Denial Management: Review and resolve rejected or denied claims. Identify reasons for denials, correct errors, and resubmit claims for reimbursement. Provide coaching and feedback to junior team members to ensure performance levels are met. Preferred candidate profile Minimum of 3-5 years of experience in medical billing with AR calling expertise. Proficiency in medical billing software and electronic health record (EHR) systems. Excellent communication skills, both verbal and written, with the ability to interact professionally with patients, insurance companies, and healthcare providers. Commitment to maintaining confidentiality and compliance with regulatory standards, including HIPAA. Male candidates are preferred.

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers! Job Title: Product Manager - Content Intelligence Team Location: India Department: Product Management Experience Level: 5+ Years About the Role Bluecore is seeking a technically proficient Product Manager with 5+ years of experience to lead our Content Intelligence efforts, powering real-time content personalization, modular campaign logic, and the operationalisation of machine learning across billions of shopper interactions. This role sits at the core of how our system transforms raw data and predictive insights into dynamic, scalable content experiences for marketers.. You ll work closely with engineering teams focused on recipe rules services, catalog ingestion and serving, recommendation infrastructure, and ML operations, helping retailers deliver intelligent messages with precision and scale. Why Bluecore Join a high-impact team shaping the future of digital commerce. At Bluecore, you will play a key role in developing products that redefine how leading brands connect with consumers. This is an opportunity to drive innovation, lead strategic initiatives, and make a tangible impact on the global shopping experience. Key Responsibilities Own the full product lifecycle for backend systems powering content intelligence, including catalog ingestion, personalization logic, and modular rules-based and predictive content delivery.. Prioritize initiatives based on customer value, engineering effort, and strategic alignment, balancing infrastructure needs with user-facing innovation Define and articulate a product vision informed by deep understanding of consumer shopping behavior, data usage patterns, and technical capabilities. Collaborate closely with Engineering, Data Science, Design, Marketing, and Customer Success to ensure successful product delivery and adoption. Act as a subject matter expert in content intelligence, including real-time personalization, rule orchestration, and model operationalization across marketing campaigns.. Conduct competitive analysis and monitor industry trends to inform product innovation and differentiation. Use data-driven decision-making and continuous feedback loops to iterate on product improvements. Define and own product success metrics; use qualitative insights and quantitative data to evaluate impact and guide iteration. Take ownership of complex problems, drive stakeholder alignment, and lead projects with autonomy and clarity. Partner with engineers and technical leads to design scalable infrastructure for ingesting, enriching, and activating catalog and behavioral data. Monitor industry trends across dynamic content personalization, data pipeline optimizations, and ML operations to inform product vision and competitive differentiation. Partner cross-functionally with Product Marketing, Customer Success, and Sales to synthesize user feedback, advocate for customer needs, and ensure product capabilities align with business outcomes and upsell opportunities. Lead product discovery through customer interviews, internal feedback loops, and data insights to define clear problems, hypothesis, and product specs. Qualifications Bachelor s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience. 5+ years of experience in Product Management, preferably within SaaS, e-commerce, or AI-driven personalization domains. Demonstrated ability to work with technical teams, understand system architecture, and translate technical concepts for non-technical audiences. Proven track record of delivering scalable, user-centric products with measurable business impact. Strong analytical, problem-solving, and strategic thinking skills. Excellent communication and collaboration skills with cross-functional teams. Ability to operate independently in a fast-paced and evolving environment. Bonus Points: Experience working at a B2B SaaS company Experience at a high-scale technology startup (we operate at the scale of billions of users) Experience in personalization, recommendations systems, or building dynamic content infrastructure in a marketing or commerce platform Familiarity with machine learning operations or experience partnering with engineers to deploy, monitor, and tune machine learning models in production Experience building internal systems or tools that enable marketers to manage, test, and scale personalization content What We Value Intellectual curiosity and a bias toward action in solving complex problems. Ability to influence without authority and drive cross-functional alignment. A balanced product mindset that considers user needs, business goals, and technical constraints. End-to-end product ownership and accountability. Empathy for users and a passion for delivering meaningful customer experiences. More About Us: Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere . This comes to life in three core product lines: Bluecore Communicate a modern email service provider (ESP) + SMS Bluecore Site an onsite capture and personalization product Bluecore Advertise a paid media product Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crains, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation s fastest-growing private companies. We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together - but employees will always have the option on where they work best. At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Minimum 5 years medical coding work experience, should be working in healthcare department. Hands on experience in Radiology and multi-specialty is a must Must have the Knowledge of general accounting principles, revenue cycle processes, medical insurance, and associated regulations High degree of accuracy and attention to detail Ability to manage a Team and multiple tasks/projects. Screen deadlines simultaneously and to identify and resolve exceptions and to interpret data; Customer service orientation including the ability to interface with third party payers Excellent communication skills, both verbal and written Proficient computer skills, including Microsoft Office applications Assign CPT, HCPCS, ICD-10-CM, and DRG codes Examine documents for missing information, corrects information as needed Extract relevant information from patient records and acts as liaison with providers and other parties to clarify information Answers questions, advises, and trains providers and staff on medical coding Informs supervisor of issues with equipment and billing software, and serves as point person for billing software issues, complications and submits service tickets through AMD Ensures compliance with medical coding policies and guidelines; understands the application of each code set Maintains current knowledge regarding coding and diagnostic procedures Works towards compliance in all aspects of coding, participates in compliance activities as requested, and conducts/participates in provider coding reviews and education, as requested

We are seeking an experienced Marketing Manager with comprehensive 360-degree marketing capabilities, including strong digital marketing expertise. This role is key to driving brand awareness, lead generation, market positioning, and executing digital marketing strategies for MedVoice within the U.S. healthcare industry. The ideal candidate will have a deep understanding of healthcare solutions and a strategic mindset to enhance our growth in the U.S. market. Key Responsibilities: Develop and execute a 360-degree marketing strategy for the U.S. healthcare sector, incorporating digital channels such as SEO, SEM, PPC, email, social media, LinkedIn, and content marketing to enhance brand visibility and generate leads. Oversee the creation of high-quality, engaging content across digital platforms to maintain consistent brand messaging that resonates with the target audience. Track, analyze, and report on campaign performance, using insights to refine strategies and optimize user experience. Lead and manage a team of digital marketing specialists, coordinating with sales, operations, and external agencies to ensure marketing efforts align with business objectives and promote MedVoice s services effectively. Research competitive trends and emerging technologies in the U.S. healthcare market to keep strategies relevant and impactful. Manage the marketing budget effectively, assessing ROI to ensure efficient use of resources and optimize campaign outcomes. Preferred Candidate Profile: Bachelor s degree in Marketing, Business, or a related field. 5+ years of experience in a marketing role, ideally within healthcare, B2B with a focus on the U.S. market. Proven expertise in both digital and traditional marketing strategies, with hands-on experience in digital tools (Google Analytics, HubSpot, SEMrush, etc.). Strong understanding of healthcare services marketing, particularly in the U.S. market. Excellent analytical, communication, and project management skills. Ability to thrive in a fast-paced, collaborative environment.

Experienced Trainer with a strong background in the life insurance sector, specializing in developing and delivering impactful training programs for employees and agents. Skilled in product knowledge, sales training, and compliance, with a focus on improving performance and achieving organizational goals. Adept at identifying training needs, creating engaging learning content, and measuring the effectiveness of training initiatives. Passionate about fostering continuous learning and development to drive success within the team and enhance customer service and sales outcomes. Key Responsibilities Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendaring and effectively planning all training sessions with the OH / OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS/ELM within the stipulated time defined Responsible to coordinate with the OH / OHs in calendaring all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents, Sales Managers, Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents Key skills required Industry Knowledge Strong understanding of life insurance products, regulations, and market trends. Communication Skills Ability to explain complex concepts clearly and engage with a diverse audience. Presentation Skills Skilled in creating and delivering effective training sessions and workshops. Coaching and Mentoring Ability to guide and motivate employees, helping them improve their skills and performance. Product Knowledge Deep knowledge of life insurance policies, claims processes, underwriting, and sales techniques. Training Development Experience in designing training materials, modules, and assessments tailored to the audiences needs. Adaptability Ability to adjust training methods and content to fit different learning styles and levels. Sales Skills Familiarity with sales techniques, as training often focuses on improving sales performance within the life insurance space. Problem-Solving Skills Ability to address any performance issues or knowledge gaps in trainees effectively. Technology Proficiency Familiarity with e-learning platforms, learning management systems (LMS), and other training tools. Interpersonal Skills Strong relationship-building skills to connect with trainees and collaborate with other departments. Assessment and Feedback Ability to assess trainee progress and provide constructive feedback for improvement. Desired qualification and experience Graduate in any discipline At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

We are looking for a Digital Marketing Intern to support the marketing initiatives of Solvative across digital platforms. Your primary focus will be on promoting our brand, services, and products, as well as contributing to marketing efforts for client projects. Youll collaborate with a passionate team of Solvers working across various layers of digital infrastructure. A strong commitment to teamwork, creativity, and producing high-quality content is essential. Experience- Fresher Responsibilities and Duties- Monitor and analyze website traffic using tools like Google Analytics and prepare internal performance reports. Plan and manage digital marketing campaigns across Facebook, Instagram, LinkedIn, and other relevant platforms. Optimize content across social media channels including Facebook, Twitter, Instagram, etc. Assist with on-site and off-site SEO analysis, including job post listings on various platforms. Contribute to the company s blog and assist in on-page and off-page SEO efforts. Generate creative ideas for content marketing and help update the website and Solvative s social channels. Create, edit, and publish engaging content, including blog posts, social media posts, and podcast materials. Promote Solvative s products and services across digital platforms to boost visibility and engagement. Execute social media strategies to improve reach, visibility, and audience engagement (likes, shares, retweets, etc.). Assist in designing and executing SMS and email marketing campaigns. Collaborate with the Digital Marketing team to run campaigns and achieve performance targets. Support in tracking and improving performance metrics and KPIs for the digital marketing function. Skills Understanding of digital marketing concepts, channels, and tools. Familiarity with Google Ads, Facebook Ads, LinkedIn campaigns, and SEO/SEM strategies. Basic knowledge of web analytics tools (e.g., Google Analytics). Strong communication and interpersonal skills. Analytical thinking and problem-solving attitude. Good understanding of design tools and content creation is a plus (e.g., Canva, Adobe Suite). Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications: Pursuing or completed a degree in Marketing, Business, Communications, or a related field. What We Offer MacBooks for all team members. Flexible working hours to support work-life balance. Exciting and challenging projects that leverage cutting-edge AI technologies. Supportive and collaborative work environment. Professional growth and development opportunities.

Meet unit targets Achieve revenue targets Ensure implementation of GOLD system Supervise the activity plan of Sales Managers & Agents to ensure that these are fulfilled as per the desired standards Ensure that all Sales Managers and Agents under supervision perform as per the company s rules and regulations Track productivity measures as for the unit AFYP Case rate Annual mode business Persistency Paid cases per agent YTD appointments SM appointments Pro active agent retention Annual FYC standards Execute plans for growth of the agency Identify, interview and select new Sales Managers from natural market and by networking Ensure adherence to laid down sales and service standards for Sales Managers Conduct weekly performance review and planning (PRP) for Sales Managers Ensure retention of Sales Managers by formulating their development plans, meeting their training needs and communicating with them on a regular basis Build leadership pipeline of future SMs & APs from the unit OTHER RESPONSIBILITIES HO co-ordination Sales promotion activities Assist in overall running of the G O MEASURES OF SUCCESS CGPA AFYP Case Rate Recruitment Retention Persistency GOLD Audit Rating Active Retention Number of promotions MINIMUM EDUCATION Graduate preferably with an MBA MINIMUM/SPECIFIC EXPERIENCE Graduate preferably with an MBA If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people A graduate should have a minimum of 7-8 years of experience in the above domain Should have local market exposure and experience in process driven, quality sales organizations Graduate preferably with an

The Sales Capability Manager is responsible to support the sales capability programs in the region/branches assigned as per the business requirements. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Identification of training needs and support in developing relevant modules, activities, and tools to ensure a consistent and professional approach across with the aim of increasing standards of sales performance. Monitoring sales KPIs dashboard (DSP, Pipeline etc) and work with branches to improve on sales KPIs. Fully implement sales performance assessment tools and sales capability initiatives Work closely with Branch Managers to improve their ability to manage & support sales teams in the field and their ability to manage performance in their area of responsibility. Delivery of country specific sales activities to ensure consistency & continuous improvement of sales performance standards. This includes supporting Rentokil PCI Sales Academy Programs. Work closely with the local HR team in the recruitment process as needed. This is to ensure that the calibre of salespeople joining the sales team is consistently high and that new recruits possess the appropriate competencies at the right levels. This includes the recruitment of CSEs. Active participation & contribution to business strategy development & deployment and in measuring the progress of these strategies. Monitors sales team progress against these initiatives and provides feedback to the business/leadership team as and when required. Key Result Areas: Support Sales Capability development plan/programs with an objective of improving CSE performance. Delivery of Sales Capability Workshop as per the plan Branch visit/Field visit with CSEs/SMs

Job Description: About The Company DXC offers competitive compensation and benefits, along with career growth opportunities, while prioritizing employee well-being and work-life balance. Key benefits include onboarding support, a recognition platform, flexible working hours, an Employee Assistance Program, and referral rewards Who We Are At DXC, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Why choose DXCAs the largest independent mainframe services provider globally, we excel in running, optimizing, and modernizing mainframes to boost resilience. The Role As a member of the Mainframe team at DXC, youll tackle complex challenges and foresee potential issues across various mainframe service line components. Youll be at the cutting edge of technology and modernization, working with some of our largest global clients. Your role will involve managing client systems data, providing daily solutions, and ensuring security compliance. Youll handle a queue of tasks, collaborate directly with technicians, and prioritize tickets to deliver optimal solutions. We as part of the worlds largest independent mainframe services provider, youll have the opportunity to recommend modernization strategies, identify new business opportunities, and build relationships with other teams and stakeholders. While the work can be demanding, youll work with a diverse and talented team, gaining valuable management and organizational skills that will benefit your career progression. Your future at DXC !! Customers trust us to manage their applications running on mainframes, and benefit from 3, 000 experts who manage these applications. We optimise core applications and have a strong mainframe heritage, but we do not box customers into the platform. DXC has successfully completed 250+ Mainframe Migrations and 140+ IBM z/Series mainframe platforms under management running 1 million+ MIPS. We have strong mainframe knowledge base, teams of experts where you can share and learn new in this cutting-edge technology. DXC Offers a way forward to grow your career, from Associate to Architect. We have opportunities for Cloud that you won t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in major platforms. In DXC we have variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Job Role Possesses expertise in mainframe storage technologies. Candidate will be responsible for the Management of Storage and related devices within a mainframe complex. Required Technical and Professional Expertise Mainframe Storage Experience - 8+ yrs Location - Any DXC India Location Job Description Mainframe Storage Administrator with minimum 4- 5 years of experience. Capable of maintaining and managing DASD & tape environments, Backup & Restore of data, Disaster Recovery setup using various storage management products/utilities including DFSMS components, device support facility, backup & restore utilities (vendor products). Capable of supporting z/OS and storage management product upgrades & customization. Must have good working knowledge in maintaining SMS configuration, monitoring, and maintaining space availability, performing basic backup & restore using various storage management components/utilities and good experience in basic z/OS facilities including TSO, ISPF, JCL and problem determination procedures. Capable of maintaining and managing DASD replication at various sites and replication software, should have good knowledge and expertise on DASD migration projects, Good knowledge on Storage architect, should be capable of analysis customer data growth and advise accordingly. Must have handle large customer independently. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .