Customer Support Executive Virtual Oplossing

1.0 - 5.0 years

0 - 0 Lacs

punjab

On-site

Role Overview: As a Customer Success Associate, your primary responsibility will be to represent the customer in all aspects of the business. You will present the perspective of the customer in internal meetings involving business and product decisions, with the goal of ensuring a great customer experience. Your tasks will include communicating with customers via phone and email, speaking to customers to understand their goals and requirements, and providing valuable inputs to the business and product teams. You will also be responsible for solving issues, questions, and concerns raised by customers, ensuring that all commitments to customers are met by coordinating with various internal dep...

Posted 1 month ago

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Customer Experience Process Analyst Schneider Electric

6.0 - 10.0 years

0 Lacs

karnataka

On-site

As a Customer Feedback Management Specialist, you will be responsible for creating a seamless process for managing customer feedback. This includes ensuring the availability of contact details, mapping touch point owners in the system, and moving towards sentiment analysis. You will integrate data and pinboard in ThoughtSpot from various sources like bFO and Medallia, identifying low signals from customers. Your role will involve conducting data analysis using Customer Voice Tool to initiate Customer Experience and Corrective actions based on survey results. You will be monitoring alerts in Customer Voice, proactively connecting with Alert Owners, and ensuring 100% closure before the due dat...

Posted 2 months ago

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Academic Coordinator Aakash Educational Services Aesl

2.0 - 5.0 years

2 - 5 Lacs

Vadodara, Gujarat, India

On-site

Timely start of classes and Tests. (Invigilator arrangements should be confirmed). Maintenance of Classroom Announcements Register and Making Required Announcements in the classroom with the help of the Front office Team. Verifying whether the 2 weeks Timetable is displayed in the Notice Board, if not AH should be informed about the same. Maintenance of Notice Board. (Timetable display, Result Display, Notifications Display, Result Display, Other Announcements) Feedback Calling and updating to the concerned AH/ACF/AD. (Twice in a year for all batches) Sending SMS regarding all Classroom Tests. (FTs, TE and AIATS). For AIATS, 2 remainders before the test. AIATS Absentee Calling remarks for al...

Posted 4 months ago

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