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Assistant Manager - Customer Interaction Suite Tata Communications

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

You will be responsible for maintaining the Global Messaging Network of Tata Communications in the Network Operations Center, Global Customer Service Center, Enterprise Services. You will work in a 24*7 shift environment as part of the Service Assurance team, focusing on resolving faults swiftly and proactively mitigating network issues. Your primary duty will be to ensure the availability of CPaaS services and platform elements on the Global Messaging Network. Your responsibilities will include controlling network faults, performing Root Cause Analysis, discussing Permanent Corrective Actions with stakeholders, and implementing service routing configurations. Additionally, you will identify...

Posted 4 months ago

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