3.0 - 7.0 years

0 Lacs

karnataka

On-site

The company VIS has experienced exponential growth over the past 10 years, increasing from 25 employees in 2011 to over 600 employees. One of the main reasons why employees at VIS love working here is because the company prioritizes the well-being and satisfaction of its employees. VIS strongly believes that its employees are valuable assets and goes above and beyond to create a healthy and growth-oriented work environment. If you possess the right caliber, creativity, and passion for your work, VIS welcomes you to join their team. Individuals who are dedicated and skilled are encouraged to apply for opportunities at VIS by sending their updated resume to careers@visnet.in. Location: - Bangalore - Hyderabad Skills Required: - Proficiency in working with Avaya Products such as CM, SM, SMGR, AES, IPO - Ability to work in a 24/7 environment - Capable of handling escalations effectively Job Code: - Sr. Engineer Tech Support-Bangalore - PBL1305|2021 Experience Required: - Minimum of 3 years of relevant experience Qualification: - BE/B. Tech/Diploma If you meet the qualifications and are seeking a challenging and rewarding role in a dynamic and supportive work environment, consider applying to join the VIS team.,

Posted 6 days ago

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Avaya Technical Support Specialist Innovatia

4.0 - 9.0 years

8 - 15 Lacs

bengaluru

Remote

Role & responsibilities In depth communication skills to be able to provide technical knowledge transfers to our end user community as well as service technicians. The position is part of our Global Voice Operations team. Provide top quality technical support, troubleshooting of Information Technology networks, PBX Systems and ancillary equipment such as voicemail. Must be able to work remotely to resolve customer issues by utilizing your skills, knowledge and experience with call quality issues in VoIP environments. Collect and analyze packet trace information. Create reproduction of customer environments Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems Flexible work schedule is a requirement, must be able to work weekends when necessary. Some on call work may be required. Preferred candidate profile Preferably 5+ years of experience supporting Avaya Products A minimum of 5 years experience supporting telecommunications as well as related experience in Data Networking as it applies to telecommunications. Primary Skill: Communication Manager (CM), Session Manager, System manager (SM, SMGR) would be an advantage. Experience in networking with a strong foundation in LAN/WAN routing, switching, and TCP/IP, VoIP Experience in VOIP and SIP (Session Initiated Protocol) , Frame Relay, PPP, and MPLS networks. Understanding of Server Hardware Knowledge or familiarity with physical layer testing standards for DS0’s & DS1’s Knowledge Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, Moves, Adds and changes. Advanced Troubleshooting skills Knowledge of Wireshark, network sniffs, etc. Strong familiarity and experience installing, administrating, troubleshooting and maintaining VOIP/SIP solutions and applications. Linux Red Hat distributions Technical experience in UC platforms Telecommunications industry Networking certifications such as CCNA, MCP, VCTA, VCP is an asset. Avaya Certifications such as ACIS and/or ACSS is an asset. Minimum 2 year certification program in IT and/or telecommunications or a Bachelor of Engineering or equivalent work experience Hands-on work experience supporting IT/Telecommunication products.

Posted 2 weeks ago

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