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1.0 - 6.0 years
5 - 6 Lacs
gurugram
Work from Office
SME Operations - Job Description SME Operations Role & Responsibilities Support to advisor and monitor performance. Handle voice call and chat. Perform transaction monitoring evaluation. Groom new hires and provide floor support to enhance customer service. Identify root cause issues and recommend solutions. Preferred Candidate Profile Excellent written and verbal communication skills. Strong customer service aptitude. Experience handling voice and chat transactions. International experience preferred. Conduct audits of processes and transactions. Knowledge of quality metrics and guidelines.
Posted 1 day ago
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