1 Sme Operation Jobs

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Banking International Voice Spes Manning Solutions LLP

1.0 - 2.0 years

5 - 6 Lacs

gurugram

Work from Office

Role & Responsibilities Groom new hires & provide floor support to enhance customer experience. Real-time support to advisors and monitor performance. Identify root cause issues and recommend solutions. Effectively monitor and evaluate performance. Provide appropriate coaching and evaluation feedback to advisors. Handle voice calls and chat within their skill set. Perform transaction monitoring evaluations. Create, maintain, and execute coaching plans, ensuring up-skilling to meet and exceed performance targets. Work collaboratively with customers to deliver high levels of first contact resolution and customer satisfaction. Preferred Candidate Profile The job role is SME Operation looking fo...

Posted 1 month ago

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