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2.0 - 5.0 years
5 - 8 Lacs
Jaipur, Rajasthan, India
On-site
Job Description Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills :Worksoft Certify Good to have skills :NA Minimum3year(s) of experience is required Educational Qualification :15 years full time education Job Summary: As an Application Developer , you will be responsible for designing, building, and configuring applications that meet business process and application requirements. You will play a crucial role in developing solutions that enhance business operations and improve efficiency. Your role will also involve working closely with cross-functional teams to analyze business needs and translate them into technical solutions. Roles & Responsibilities: Independence and Expertise : Expected to perform independently and eventually become a Subject Matter Expert (SME). Team Collaboration : Actively participate and contribute in team discussions, offering insights and solutions. Problem-Solving : Provide solutions to work-related problems and challenges. Business Analysis : Collaborate with cross-functional teams to analyze business requirements and translate them into technical solutions. Solution Development : Design, develop, and implement software solutions to meet business needs and objectives. Code Reviews : Conduct code reviews and ensure adherence to coding standards and best practices. Optimization : Troubleshoot, debug, and optimize applications to enhance performance and reliability. Continuous Learning : Stay updated with emerging technologies and industry trends, offering suggestions for improvements and enhancements. Professional & Technical Skills: Must Have Skills : Proficiency in Worksoft Certify : Strong expertise in using Worksoft Certify for test automation. Test Automation Frameworks : Deep understanding of test automation frameworks and how to implement them. Scripting Languages : Experience with scripting languages such as Python or JavaScript . Software Development Lifecycle : Hands-on experience in all stages of the software development lifecycle, from design to implementation. Agile Methodologies : Knowledge of Agile methodologies for software development, and experience working in an Agile environment. Additional Information: Experience : A minimum of 3 years of experience in Worksoft Certify . Location : This position is based at our Jaipur office . Education : A minimum of 15 years of full-time education is required.
Posted 1 month ago
12.0 - 14.0 years
5 - 8 Lacs
Ahmedabad, Gujarat, India
On-site
Job Title: Application Developer Location: Ahmedabad Project Role: Application Developer Project Role Description: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will play a crucial role in developing solutions that align with organizational goals and objectives. Must-Have Skills: Oracle Utilities Meter Data Management (MDM) Good-to-Have Skills: N/A Experience Required: Minimum of 15 years of experience in Oracle Utilities Meter Data Management (MDM). Educational Qualification: 15 years of full-time education. Summary: You will be responsible for leveraging your expertise to provide innovative solutions, guiding the development process, and ensuring that applications meet specified requirements. Roles & Responsibilities: Serve as a Subject Matter Expert (SME) with deep knowledge and experience in MDM. Utilize influencing and advisory skills to support decision-making. Make team decisions and engage with multiple teams for key contributions. Provide solutions to challenges that apply across various teams. Lead and mentor junior developers within the team. Collaborate with stakeholders to gather and analyze requirements. Contribute to the overall architecture and design of applications. Professional & Technical Skills: Must-Have Skills: Proficiency in Oracle Utilities Meter Data Management (MDM). Strong understanding of data modeling and database concepts. Experience in developing and implementing complex software solutions. Knowledge of Oracle database technologies. Hands-on experience in application development using Oracle Utilities MDM. Additional Information: This position is based in our Ahmedabad office. A minimum of 15 years of experience in Oracle Utilities Meter Data Management (MDM) is required. Candidates must have completed 15 years of full-time education.
Posted 1 month ago
3.0 - 4.0 years
5 - 7 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process needs. Implement solutions to address application requirements. Provide technical guidance and support to team members. Conduct code reviews and ensure adherence to coding standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Ab Initio. Strong understanding of ETL concepts and data integration. Experience with data quality and data governance principles. Hands-on experience in designing and implementing data pipelines. Knowledge of data warehousing concepts and best practices.
Posted 1 month ago
7.0 - 9.0 years
5 - 7 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the security of applications and make recommendations to enhance security measures. Collaborate with stakeholders to understand application security requirements. Design and implement application security solutions. Conduct security assessments and vulnerability testing. Develop and maintain application security policies and procedures. Professional & Technical Skills: Performing infrastructure design, strategy, and services and participating in the implementation of computer system, network, storage, and security infrastructure Suggesting ideas to reduce IT costs in current environment. The DCS architect must demonstrate the capacity to develop a robust server and storage architecture. Identify the technical gaps in the IT environment & suggest the industry best practice. Collaborate with key stakeholders to understand business needs and translate them into technical solutions. Maintaining a functional relationship with multi-disciplinary teams to support overall resource efficiency Ensure high availability, disaster recovery, and business continuity. Leading and supporting data center virtualization ( VMware & Windows), service delivery, automation, and implementation. Manage vendor relationships and evaluate modern technologies for potential integration. Provide technical guidance to internal teams and stakeholders. Communicating effectively with technical and non-technical people to ensure that everyone understands the benefits and limitations of technology and data solutions. Exhibit strong problem-solving and leadership skills
Posted 1 month ago
5.0 - 10.0 years
3 - 7 Lacs
Ahmedabad, Gujarat, India
On-site
Project Role: Technology Consulting Practitioner Project Role Description: As a Technology Consulting Practitioner , you will advise, lead, and work on high-impact activities within the systems development lifecycle. You will provide advisory services for the IT function, with a specific focus on Oracle Procurement Cloud solutions. The role requires leveraging your expertise to guide clients, design solutions, and contribute to the success of technology initiatives. Key Responsibilities: Act as a Subject Matter Expert (SME) in Oracle Procurement Cloud, collaborating with cross-functional teams to deliver high-quality solutions. Lead and guide teams in the implementation and optimization of Oracle Procurement Cloud solutions, ensuring alignment with business requirements. Engage with multiple stakeholders to make key decisions and drive project outcomes . Conduct workshops, training, and knowledge-sharing sessions to educate clients on Oracle Procurement Cloud functionalities and best practices. Provide solutions to technical and process challenges across teams, offering guidance on the configuration and customization of Oracle Procurement Cloud modules. Collaborate closely with clients , understanding their procurement needs and translating them into effective, scalable technical solutions. Stay updated with the latest trends in Oracle Procurement Cloud and technology consulting, continuously improving your skills and the solutions you provide. Must-Have Skills: Expertise in Oracle Procurement Cloud and its modules. Strong understanding of procurement processes and industry best practices. Experience in configuring and customizing Oracle Procurement Cloud solutions. Ability to troubleshoot and resolve technical issues related to Oracle Procurement Cloud. Excellent communication and interpersonal skills to collaborate with clients and cross-functional teams. Good-to-Have Skills: Experience with Oracle E-Business Suite Procurement . Knowledge of integration between Oracle Procurement Cloud and other Oracle Cloud modules. Experience Required: Minimum of 5 years of experience in Oracle Procurement Cloud. Educational Qualification: 15 years of full-time education is required.
Posted 1 month ago
5.0 - 10.0 years
5 - 9 Lacs
Ahmedabad, Gujarat, India
On-site
Project Role: Deployment Lead Project Role Description: As a Deployment Lead , you will be responsible for planning and leading the execution of a comprehensive deployment plan. This includes work planning, scheduling, budgeting, metrics management, training, pilot programs, and resource allocation. You will collaborate with all project teams to manage interdependencies, ensure alignment across deployment-related activities, and monitor and control progress through the deployment plan. Your role is key in ensuring the successful execution and implementation of deployment strategies. Key Responsibilities: Act as a Subject Matter Expert (SME) in SAP ABAP Development , guiding the team on deployment-related technical aspects. Lead the deployment process , ensuring all activities are carried out according to the plan and timelines. Coordinate with cross-functional teams to ensure alignment, manage interdependencies, and monitor progress throughout the deployment phase. Manage work planning, scheduling , and budgeting for deployment activities, ensuring resources are allocated efficiently. Oversee the tracking of key metrics , training programs, and pilot testing, ensuring these components are integrated into the overall deployment strategy. Engage with multiple teams to drive decision-making, resolving issues as they arise, and ensuring smooth execution. Monitor and control progress against the deployment plan, making adjustments as needed to ensure deadlines and objectives are met. Must-Have Skills: Proficiency in SAP ABAP Development . Strong understanding of deployment planning and execution . Experience with work planning, scheduling, and budgeting for large-scale projects. Ability to manage metrics , training , pilots , and resources . Familiarity with project interdependencies , ensuring all activities are aligned and progress is tracked. Knowledge of monitoring and controlling progress during the deployment process. Good-to-Have Skills: Experience with change management processes . Experience Required: A minimum of 7.5 years of experience in SAP ABAP Development . Educational Qualification: 15 years of full-time education is required.
Posted 1 month ago
10.0 - 12.0 years
4 - 8 Lacs
Ahmedabad, Gujarat, India
On-site
Project Role: Business Process Designer Project Role Description: As a Business Process Designer , you will analyze, develop, and improve workflows to identify inefficiencies in existing processes and propose solutions to optimize their effectiveness. You will collaborate with business users to define detailed product requirements and use cases, and design continuous monitoring and feedback mechanisms to refine processes over time. Key Responsibilities: Subject Matter Expert (SME): Leverage your expertise in process design and optimization to lead and guide teams. Collaborate and Manage the Team: Work closely with cross-functional teams to perform and deliver quality outcomes. Problem-Solving: Provide solutions to inefficiencies across multiple teams. Workflow Analysis & Improvement: Identify inefficiencies in business processes and propose solutions to enhance process effectiveness. Define Product Requirements: Collaborate with business users to understand and define detailed product requirements and use cases. Continuous Monitoring: Design feedback systems for continuous process refinement and improvement. Must-Have Skills: Proficiency in Microsoft Dynamics 365 Finance Functional. Strong experience with workflow analysis and process improvement . Exceptional analytical and problem-solving skills . Excellent communication and collaboration abilities with both technical and business teams. Good-to-Have Skills: Experience with business process modeling tools . Experience Required: A minimum of 12 years of experience in Microsoft Dynamics 365 Finance Functional . Educational Qualification: 15 years of full-time education (Bachelor's degree or equivalent in Computer Science, Information Technology, Business Administration, or a related field). Location: This position is based in Ahmedabad .
Posted 1 month ago
5.0 - 10.0 years
10 - 12 Lacs
Ahmedabad, Gujarat, India
On-site
Project Role: Application Tech Support Practitioner Project Role Description: As an Application Tech Support Practitioner , you will serve as the ongoing interface between the client and the system or application, ensuring smooth system operations. Your primary responsibility will be to provide quality support, using your exceptional communication skills and deep product knowledge to diagnose and resolve client issues. Your role will involve understanding client challenges, offering tailored solutions, and ensuring the optimal functioning of our systems. Key Responsibilities: Act as a Subject Matter Expert (SME) in Network Security Operations , collaborating with your team to resolve complex technical issues. Take ownership of team decisions , guiding the team on resolving technical challenges and improving service delivery. Collaborate with multiple teams to provide solutions and ensure seamless communication and resolution of issues. Work directly with clients to understand their issues and provide effective, tailored solutions based on deep product and technical knowledge. Monitor and resolve system or application issues , ensuring optimal performance and smooth operations for clients. Ensure customer satisfaction by delivering exceptional support, addressing client concerns, and maintaining high service standards. Must-Have Skills: Proficiency in Network Security Operations . In-depth understanding of network security principles and protocols. Experience in implementing and managing network security solutions . Strong knowledge of firewall technologies , intrusion detection/prevention systems , and network monitoring tools . Familiarity with incident response procedures and the ability to resolve security-related issues effectively. Experience Required: A minimum of 5 years of experience in Network Security Operations . Educational Qualification: 15 years of full-time education is required.
Posted 1 month ago
5.0 - 10.0 years
2 - 5 Lacs
Ahmedabad, Gujarat, India
On-site
Job Description Project Role :Cloud Platform Engineer Project Role Description :Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills :Cloud Infrastructure Minimum5year(s) of experience is required Educational Qualification :15 years full time education Summary: As a Cloud Platform Engineer, you will be responsible for designing, building, testing, and deploying cloud application solutions that integrate cloud and non-cloud infrastructure. You will deploy infrastructure and platform environments, create proof of architecture to test architecture viability, security, and performance. Roles & Responsibilities: - Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead the implementation of new cloud technologies. Optimize cloud infrastructure for performance and cost efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Infrastructure. Strong understanding of cloud architecture principles. Experience with cloud deployment tools like AWS CloudFormation or Azure Resource Manager. Knowledge of networking concepts in cloud environments. - Hands-on experience with containerization technologies like Docker and Kubernetes. Additional Information: - The candidate should have a minimum of 5 years of experience in Cloud Infrastructure. This position is based at our Ahmedabad office. A 15 years full-time education is required.
Posted 1 month ago
5.0 - 8.0 years
8 - 19 Lacs
Pune, Maharashtra, India
On-site
Job Description Role Knowledge Management Required Technical Skill Set Knowledge Management / ServiceNow Knowledge Management Module Location of Requirement Hyderabad, India Desired Competencies (Technical/Behavioral Competency) Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards. Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms. Partner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps. Provide guidance to contributors on knowledge creation best practices and ServiceNow functionality. Design and generate dashboards and reports within ServiceNow to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health. Develop and maintain a knowledge management strategy that aligns with ITIL practices and organizational goals. Establish policies and guidelines for knowledge management practices, ensuring consistency and adherence across the organization. Strong communication and interpersonal skills to engage effectively with stakeholders Good-To-Have ServiceNow Certified System Administrator Familiar with ServiceNow Module such as Incident, Problem, Change management and self-service portal
Posted 1 month ago
5.0 - 7.0 years
8 - 19 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Job Description Role Knowledge Management Required Technical Skill Set Knowledge Management / ServiceNow Knowledge Management Module Location of Requirement Hyderabad, India Desired Competencies (Technical/Behavioral Competency) Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs. Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base. Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards. Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms. Partner with IT teams, subject matter experts (SMEs), and other stakeholders to identify knowledge needs and gaps. Provide guidance to contributors on knowledge creation best practices and ServiceNow functionality. Design and generate dashboards and reports within ServiceNow to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health. Develop and maintain a knowledge management strategy that aligns with ITIL practices and organizational goals. Establish policies and guidelines for knowledge management practices, ensuring consistency and adherence across the organization. Strong communication and interpersonal skills to engage effectively with stakeholders Good-To-Have ServiceNow Certified System Administrator Familiar with ServiceNow Module such as Incident, Problem, Change management and self-service portal
Posted 1 month ago
3.0 - 5.0 years
6 - 9 Lacs
Chennai
Work from Office
About The Role Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. ? Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLA’s defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QA’s on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis ? Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLA’s defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases ? Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLA’s and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLA’s and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case ? Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Progress 4GL. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2.0 - 6.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Job Title Sr Analyst Job LocationBangalore Business UnitAPAC International Finance Activity: The individual will be a key member of International Finance. The majority of interaction will be with the APAC Corporate Finance team. Key Responsibilities: The candidate we are seeking will be supporting Finance Team across a spectrum of functions including Accounting, Reporting and Legal entity controls. Specifically, the individual will be fully/partially responsible for: - Responsible for day-to-day activities of the APAC entities including conducting detailed review of deliverables. - Manage monthly/ quarterly close of deliverables. - Manage post-close deliverables including reconciliations, tax filings etc. - Assist with training and development of junior team members. - Lead/ Assist with automation projects. - Assist onshore team with execution of strategic plan. - Generate creative solutions to improve processes. - Assist with ad hoc analysis and other management reporting as required - Act as a SME of the process and help the junior resources Desired Candidate Profile: CPA/CA/CA Inter/MBA Finance with 4+ yrs experience in Accounting and Finance function at a multinational corporation. Ideally, would also possess exposure to or knowledge of - Accounting/Record to report functions - Strong leadership skills; ability to effectively manage and lead a team; ability to grow, coach, and promote - US GAAP experience is essential. A working understanding of other GAAPs is beneficial - Highly proficient in Microsoft Excel - Strong written and oral communication skills - Attention to detail and control minded - Has a growth mindset and seeks continual improvements - Quick learner, able to prioritize and multitask where required - Ability to work in a fast paced/demanding environment - Eager to learn, takes initiative and must operate with the highest level of integrity Competencies: Strategic Thinking Change Agent Identifies weaknesses in processes and takes Ownership for change. Can think “outside the box”. Results Oriented Execution Highly performance-oriented driving solutions in a seamless manner Client Focus Takes ownership to resolve client needs. Challenges the status quo. Analytical Thinking Strong analytical skills and able to highlight Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5.0 - 7.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. ? _x000D_ Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLA’s defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QA’s on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis ? _x000D_ Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLA’s defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases ? _x000D_ Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLA’s and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLA’s and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case ? _x000D_ Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Competencies _x000D_ Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
12.0 - 20.0 years
35 - 60 Lacs
Gurugram
Work from Office
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join the innovative team at Kyndryl as a Client Technical Solutioner and unlock your potential to shape the future of technology solutions. As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting-edge technical solutions and services. Picture yourself as a trusted advisor – collaborating directly with customers to unravel their business needs, pain points, and technical requirements. Your expertise and deep understanding of our solutions will empower you to craft tailored solutions that address their specific challenges and drive their success. Your role as a Client Technical Solutioner is pivotal in developing domain-specific solutions for our cutting-edge services and offerings. You will be at the forefront of crafting tailored domain solutions and cost cases for both simple and complex, long-term opportunities, demonstrating we meet our customers' requirements while helping them overcome their business challenges. At Kyndryl, we believe in the power of collaboration and your expertise will be essential in supporting our Technical Solutioning and Solutioning Managers during customer technology and business discussions, even at the highest levels of Business/IT Director/LOB. You will have the chance to demonstrate the value of our solutions and products, effectively communicating their business and technical benefits to decision makers and customers. In this role, you will thrive as you create innovative technical solutions that align with industry trends and exceed customer expectations. Your ability to collaborate seamlessly with internal stakeholders will enable you to gather the necessary documents and technical insights to deliver compelling bid submissions. Not only will you define winning cost models for deals, but you will also lead these deals to profitability, ensuring the ultimate success of both our customers and Kyndryl. You will play an essential role in contract negotiations, up to the point of signature, and facilitate a smooth engagement hand-over process. As the primary source of engagement management and solution design within your technical domain, you will compile, refine, and take ownership of final solution documents. Your technical expertise will shine through as you present these documents in a professional and concise manner, showcasing your mastery of the subject matter. You’ll have the opportunity to contribute to the growth and success of Kyndryl by standardizing our go-to-market pitches across various industries. By creating differentiated propositions that align with market requirements, you will position Kyndryl as a leader in the industry, opening new avenues of success for our customers and our organization. Join us as a Client Technical Solutioner at Kyndryl and unleash your potential to shape the future of technical solutions while enjoying a stimulating and rewarding career journey filled with innovation, collaboration, and growth. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience •15-20 years of experience in Travel and Transport Industry domain. • Deep understanding of Airport & Airline Business process, touch point ecosystem and ability to create and integrate industry solution to simplify operations. • Hands on experience in end to end solution and delivery of atleast 2 Airport or Airline integration solution inlcuding and not limited to AOS, DCS, DCMS, Biometric Integration •Expertise with IT organizational models, IT governance, management and operating models and IT financing models •Proven ability to design and build technical solutions based on customer requirements including understanding customer needs, analyzing complex problems, and proposing effective and scalable solutions •In-depth understanding of various Travel and Transport Process domains around Digital Twin, Digital Experience platforms •Excellent customer and presentation skills Preferred Skills and Experience •Experience in a consulting or advisory role, where you have provided strategic guidance and solutions to customers, can be beneficial •Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems •Experience in supporting sales efforts by collaborating with the sales team, preparing sales materials, participating in customer presentations, and contributing to proposal development Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Posted 1 month ago
4.0 - 7.0 years
7 - 11 Lacs
Mumbai
Work from Office
Working as SME in data governance, metadata management and data catalog solutions, specifically on Collibra Data Governance. Client interface and consulting skills required Experience in Data Governance of wide variety of data types (structured, semi-structured and unstructured data) and wide variety of data sources (HDFS, S3, Kafka, Cassandra, Hive, HBase, Elastic Search) Partner with Data Stewards for requirements, integrations and processes, participate in meetings and working sessions Partner with Data Management and integration leads to improve Data Management technologies and processes. Working experience of Collibra operating model, workflow BPMN development, and how to integrate various applications or systems with Collibra Experience in setting up peoples roles, responsibilities and controls, data ownership, workflows and common processes Integrate Collibra with other enterprise toolsData Quality Tool, Data Catalog Tool, Master Data Management Solutions Develop and configure all Collibra customized workflows 10. Develop API (REST, SOAP) to expose the metadata functionalities to the end-users Location :Pan India
Posted 1 month ago
7.0 - 12.0 years
6 - 10 Lacs
Chennai
Work from Office
Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : SAP HCM On Premise ABAP Good to have skills : SAP Data MigrationMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery Subject Matter Expert, you will drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Organization marketplace reputation. Bring emerging ideas to life by shaping Organization and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior professionals- Drive continuous improvement initiatives- Stay updated on industry trends and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM On Premise ABAP- Strong understanding of SAP Data Migration- Experience with data migration processes- Knowledge of SAP HR modules integration- Hands-on experience in ABAP development- Ability to troubleshoot and resolve technical issues Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP HCM On Premise ABAP- This position is based at our Chennai office- A 15 years full time education is required Qualification 15 years full time education
Posted 1 month ago
5.0 - 10.0 years
6 - 10 Lacs
Pune
Work from Office
Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : SAP HCM Payroll Good to have skills : SAP SuccessFactors Employee Central PayrollMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery Subject Matter Expert, you will drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance organization marketplace reputation. Bring emerging ideas to life by shaping Organization and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead team meetings to discuss progress and challenges- Develop strategies to improve team performance- Mentor junior team members to enhance their skills Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll- Good To Have Skills: Experience with SAP SuccessFactors Employee Central Payroll- Strong understanding of payroll processes and regulations- Experience in implementing SAP HCM Payroll solutions- Knowledge of integration between SAP HCM Payroll and other HR systems Additional Information:- The candidate should have a minimum of 5 years of experience in SAP HCM Payroll- This position is based at our Pune office- A 15 years full time education is required Qualification 15 years full time education
Posted 1 month ago
7.0 - 12.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : SAP HCM Payroll Good to have skills : SAP SuccessFactors Employee Central PayrollMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery Subject Matter Expert, you will drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance organization marketplace reputation. Bring emerging ideas to life by shaping Organization and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the team in implementing SAP HCM Payroll solutions- Provide guidance on best practices for SAP HCM Payroll implementation Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll- Strong understanding of SAP SuccessFactors Employee Central Payroll- Experience in configuring and customizing SAP HCM Payroll modules- Knowledge of payroll processing and compliance regulations- Hands-on experience in troubleshooting and resolving payroll issues Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP HCM Payroll- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education
Posted 1 month ago
7.0 - 12.0 years
10 - 14 Lacs
Mumbai
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI CO Finance Good to have skills : SAP FI Asset AccountingMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful implementation of applications- Provide guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI CO Finance- Strong understanding of financial accounting principles- Experience in configuring SAP FI CO modules- Knowledge of integration with other SAP modules- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP FI CO Finance- This position is based at our Mumbai office- A 15 years full-time education is required Qualification 15 years full time education
Posted 1 month ago
1.0 - 6.0 years
1 - 4 Lacs
Bhubaneswar, Kolkata, Ranchi
Work from Office
Urgent Opening for_ Agency Development Manager- (Agency Sales) Company: Max Life Insurance Profile: Agency Development Manager (Agency Channel) Location: Kolkata, Jharkhand, Patna, Delhi, Noida, Ghaziabad, Gurgaon Salary: As per comp. Product: Life Insurance Must be Life Insurance experience Totally Field Work Experience: Work experience of 2-6 years in Life Insurance - Corporate Sales Knowledge and expertise in Life Insurance and Broking. Competencies / Skills Required: * Bachelor's degree or higher in Business Administration, Sales, Marketing, or a related field * 3+ years of experience in agency development, team management, and sales with Life insurance products * Excellent communication and interpersonal skills, with the ability to motivate and train agents effectively * Demonstrated expertise in developing and executing strategies to drive insurance sales growth * Thorough knowledge of the life insurance industry and current market trends * Ability to work independently and solve problems creatively * Strong organizational and time-management skills * Ability to achieve the target. * Lead generate. If you are interested send me your updated resume to sunita.kumari@upgrad.com and call Sunita @ 9211785076
Posted 1 month ago
6.0 - 11.0 years
5 - 9 Lacs
Bengaluru
Work from Office
We are seeking a skilled Adobe Workfront Fusion Developer and Advisor to support and enhance our project management and workflow automation processes. This role requires hands-on expertise in Adobe Workfront Fusion to design, implement, and optimize integrations, automations, and custom workflows that improve productivity and operational efficiency. As an advisor, you will also guide best practices, support strategic decision-making, and provide technical and functional expertise to ensure seamless project execution. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 6+ years of hands-on experience with Adobe Workfront and Workfront Fusion. Proven track record of developing and implementing integrations and automations using Workfront Fusion. Experience in project management or workflow optimization is a plus. Experience of driving business adoption and training of Workfront for business users Preferred technical and professional experience Proficiency in Workfront Fusion, including creating custom scenarios, managing APIs, and handling complex workflows. Familiarity with REST APIs and scripting for integration development. Strong understanding of project management processes and tools. Knowledge of data governance, security, and compliance considerations.
Posted 1 month ago
1.0 - 4.0 years
2 - 6 Lacs
Bengaluru
Work from Office
The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in EE&U asset management Liaison between business and tech team for feature upgrade and implementation Preferred technical and professional experience Good communication skills Maintain documentation
Posted 1 month ago
15.0 - 20.0 years
6 - 10 Lacs
Mumbai
Work from Office
A Brand Sales Specialist for IBM’s Data & AI portfolio is responsible for working with clients /partners to create thought leadership of the Data & AI portfolio. He/She needs to attain expertise on industry domain wrt key clients and addressable market and should demonstrate an aptitude to be seen as a Trusted Advisor/SME across all steps of the AI Ladder - right from Collect, Organize, Analyze and Infuse. Should be proficient at working with line of business owners to quantify the value of the solution to the client and be able to effectively collaborate across the IBM stakeholders and our business partners. Revenue - Responsible for Sales Budgets and Growth Objectives with respect to the portfolio across the country Channel Strategy - To help grow existing Ecosystems capacity, Identify New Partners and work with the Channel Managers to onboard them and also ensure present capacity is utilized to ensure BP's don't lose focus from our Core Products and existing clients. Develop Industry Use Cases & Sales Play -Build and execute on industry specific use cases and Sales Plays Demand Generation Planning key demand generation activities along with marketing team and design Marketing program to increase the share voice for the Data & AI SW portfolio through events and social Media campaign. Thought Leadership Engage with selected C-Suite Executives of Enterprise & Commercial organizations to share best practices around the Data & AI portfolio and build Unique repeatable Use Cases for each Industry. Client Success Ensure higher client satisfaction ( NPS Score ) and 100% deployment rate. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 15 years of experience selling software or applications software. Minimum 7+ years of experience in selling Data & AI Solutions like ETL, EDW, Data Fabric, Data Governance, Data Science / Model Ops, MDM Experience working with partners in complex implementation projects, including global system integrators and packaged software vendors. People Management Experience Preferred Ability to work with sales engineers and customer’s technical leads to understand existing software estate Identify Business pain points and build business cases for proposed solution. Experience with Complex Solution selling and commercial and legal negotiations skills working with procurement, legal, and business teams. Ability to leverage C-level relationships with executives. Preferred technical and professional experience NA
Posted 1 month ago
5.0 - 10.0 years
5 - 12 Lacs
Patiala
Work from Office
Role & responsibilities Acquisition of new asset relationships through various channels and managing a portfolio of 30-40 BBG relationships Ensuring cross selling of complete liabilities, corporate salary accounts, other asset products, TPP to the existing Relationships To regularly interact with the branches for lead generation for BBG Market scoping and identifying the potential customers Relationship building with both internal and external customer Co-ordination with credit approval, Maintain HNW relationship management of the BBG customers in order to provide quality service to the customers. Preferred candidate profile Handling portfolio of Working Capital Handling New Acquisition Any Graduate Perks and benefits Aa per Industry Stabdard
Posted 1 month ago
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