3641 Sme Jobs - Page 27

Role & Responsibilities Groom new hires & provide floor support to enhance customer experience. Real-time support to advisors and monitor performance. Identify root cause issues and recommend solutions. Effectively monitor and evaluate performance. Provide appropriate coaching and evaluation feedback to advisors. Handle voice calls and chat within their skill set. Perform transaction monitoring evaluations. Create, maintain, and execute coaching plans, ensuring up-skilling to meet and exceed performance targets. Work collaboratively with customers to deliver high levels of first contact resolution and customer satisfaction. Preferred Candidate Profile The job role is SME Operation looking fo...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Job Name PA (Business Unit) : Relationship Manager Retail Agri Job Title :(Job Name) Relationship Manager Business Unit (PA) : Retail Agri Team : (Sub team in the PA) : Agri Sales Team Hiring Location- West Bengal - Bolpur, Durgapur, Birbhum & Pachim Midnapor. Odisha- Jagatpur, Nayagarh & Athgarh Bihar- Bhagalpur Job Purpose Acquisition, enhancement and retention of customers by providing best possible services and being the dedicated point of contact for customers of Agri sector. Job Responsibilities (JR) : 6 8 Areas Actionable (4-6) • Sourcing and Business Generation • Business scoping of geographical market for farming and rural community. • Sourcing proposals from individual farmers / Co...

Administer payroll for 2000–3000 employees across multiple locations. Handle banking transactions related to payroll and coordinate with finance teams. Manage Sodexo card issuance, recharge, and reconciliation. Oversee Corporate NPS contributions and compliance. Maintain payroll records and generate reports for audits and statutory filings. Collaborate with HR, IT, and Finance for data accuracy and system improvements. Address employee queries related to payroll, taxation, and benefits.

We have openings for Relationship Manager - SME across locations i.e Delhi, Bangalore, Chennai, Hyderabad, Pune, Mumbai Client Acquisition : Identify and onboard small and medium enterprises (SMEs) needing financial support. Loan Sales : Promote and sell SME loan products tailored to client needs. Credit Assessment : Assist in evaluating borrower profiles and preparing loan proposals. Relationship Building : Maintain strong, long-term relationships with clients to drive repeat business. Portfolio Management : Monitor loan performance and proactively manage risks. Market Intelligence : Stay updated on industry trends and competitor offerings to refine sales strategies.

* The ability to be a team player * The ability and skill to train other people in procedural and technical topics * Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise * Experience in EE&U asset management * Liaison between business and tech team for feature upgrade and implementation Preferred technical and professional experience * Good communication skills * Maintain documentation

evel : 5A Location : India / GGN or BLR Reports to : OTC GPL Purpose of the role : The Business Analyst supports OTC foundation program by capturing, documenting, and analyzing business processes, data, policies and controls. The role ensures clarity and consistency in documenting the as-is” and “to-be” states, supporting process simplification and standardization efforts through structured analysis Key Responsibilities Develop project charters and value case for the projects assigned Lead and manage projects aligned Work closely with SMEs to gather, analyze, and document current process flows, controls, and pain points Partner with external vendors, governance SME’s, Service delivery, and c...

Designation: Sr Team Leader, Operations Should be Team lead in International Voice BPO Mandatory Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide t...

As a knowledgeable and experienced LOS Business Consultant/SME, you will be a key player in implementing LOS banking software solutions for one of our clients, specifically focusing on the Origination space. Your main responsibilities will include: - Being the primary point of contact for various stakeholders such as Business stakeholders, Delivery squads, Design & Development teams. - Collaborating with business stakeholders to understand their requirements and objectives, ensuring clear documentation in epics/User stories signed off by relevant parties. - Providing expertise in LOS functionality related to client requirements, especially in the loan origination space. - Collaborating with ...

Solutions Architect Offshore (local India time) Responsibilities: * Collaborate with clients on solution design and implementation. * Ensure compliance with industry standards and best practices. * Lead solution architecture for SAP projects.

Role Overview: As a Digital Marketing Executive at Midriff Info Solution, you will be responsible for creating target-oriented campaigns by utilizing your expertise in SMM, SME, SEO, and PPC. You will play a vital role in staying updated with the latest digital marketing trends to ensure the success of our campaigns. Additionally, you will be required to relocate to Mohali for a full-time employment opportunity and join us on an urgent basis. Key Responsibilities: - Produce target-oriented campaigns utilizing skills in SMM, SME, SEO, and PPC - Stay updated with the latest digital marketing trends - Relocate to Mohali for full-time employment - Join the team on an urgent basis Qualifications ...

As a Senior Consultant at Bristlecone, you will play a crucial role as a subject matter expert (SME) in projects, collaborating closely with Development and QA Engineers. Your primary focus will be on developing a robust integration product that interfaces seamlessly with various data sources. Additionally, you will serve as a trusted advisor to clients, offering insights aligned with industry best practices. Key Responsibilities: - Work as a Subject Matter Expert (SME) in projects, collaborating with Development and QA Engineers. - Develop a strong integration product for interfacing with diverse data sources. - Provide guidance and advisory services to clients based on best practices. Qual...

Responsibilities: looking for highly skilled Salesforce Subject Matter Expert (SME) with strong architectural & technical leadership abilities to support * Design, develop & maintain Salesforce solutions using Sales Cloud, Lightning & Service Cloud. Flexi working Work from home

Opportunity at Aditya Birla Capital Role - Relationship Manager Product - LAP, SME, Secured loan Sourcing - DSA + Direct Channel Location - Delhi Looking at Candidate who has experience of Secured loan, Mortgage loan, Working Capital etc. Candidates should have good experience of local Market Candidate should have experience of DSA + Direct channel email id - akhilesh.gurjar@adityabirlacapital.com HR Dept

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be at the forefront of implementing and delivering Security Services projects. Your typical day will involve coordinating with various teams to ensure that projects are executed efficiently, utilizing our global delivery capabilities. You will engage in strate...

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : SAP SuccessFactors Employee Central Payroll Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualifi...

About the Job The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business. As Senior Workforce Manager, You Will Be responsible for various functions including capacity planning, resource management, forecasting, and scheduling Lead a team of individuals that design, develop, and execute WFM planning which helps business drive center KPIs Maintain effective relationships with Business Partners, Clients, and Account Managers to identify areas of service improvement Implement regular cadence for future training needs and requirements to handle future forecast and staffing needs Lead strateg...

About the Job The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business. As Senior Workforce Manager, You Will Be responsible for various functions including capacity planning, resource management, forecasting, and scheduling Lead a team of individuals that design, develop, and execute WFM planning which helps business drive center KPIs Maintain effective relationships with Business Partners, Clients, and Account Managers to identify areas of service improvement Implement regular cadence for future training needs and requirements to handle future forecast and staffing needs Lead strateg...

We are looking for a highly skilled and experienced Credit Analyst to join our team in the SME Credit department. The ideal candidate will have a strong background in credit analysis and risk management, with excellent analytical and problem-solving skills. Roles and Responsibility Conduct thorough credit analysis and risk assessments on potential clients. Develop and maintain relationships with existing customers to ensure timely payments and resolve any issues that may arise. Collaborate with cross-functional teams to identify new business opportunities and develop strategies to pursue them. Monitor and report on key performance indicators (KPIs) related to credit portfolio quality and gro...

We are looking for a skilled Software Engineer with expertise in Web Accessibility to join our team at Apple India Pvt Ltd. The ideal candidate will have a strong background in software development and accessibility, with excellent problem-solving skills. Roles and Responsibility Design, develop, and test web applications that meet accessibility standards. Collaborate with cross-functional teams to identify and prioritize accessibility improvements. Develop and maintain technical documentation for accessible web applications. Troubleshoot and resolve accessibility-related issues in web applications. Conduct regular accessibility audits and testing of web applications. Implement automated acc...

Manage and maintain customer inventory refills and stock levels as per approved schedules and agreed ETA targets, while assisting in inventory level maintenance, order fulfilment, and forecasting. Handle forecasting, inventory reviews, and product life cycle management, including placement and monitoring of initial POs with adjustments or cancellations as needed. Review sludge reports for write-offs, write-downs, and returns, and resolve sales or supplier issues, including negotiating special returns. The role requires specialized or multi-skilled expertise gained through training and experience, working under moderate supervision, often serving as a resource for less experienced colleagues....

SUMMARY Job Title: SPE / SME US Mortgage - Foreclosure Location: Airoli, Navi Mumbai Experience : Min 2+ yr for SPE & Min 3.5+ Yr for SME About The Client: A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve busin...