10 Smax Jobs

We are currently hiring for a SF Developer with 5-7 years of relevant SF and SMAX experience and capable to manage Salesforce customization, debug and find RCA. SF Cloud ServiceMax (Must Have) Service Cloud SF Background Sound knowledge on SMAX admin i.e.Engage, ,managing engage using SMAX migration tool, global settings , mobile app settings, Comfortable with FCO, Service flow manager, Warranties and service contracts Good knowledge on preventive maintenance plan Advance dispatch console configuration Sound knowledge on Apex Good understanding on debugging , finding root cause of the issue Well versed on LWC Good understanding on CRM and Salesforce functional overview Comfortable with batch class, trigger ,wrapper class Good knowledge on SF automation tools Good knowledge on deployment Deployment Tool Good understanding on deployment tools like Jenkins/Changeset Other Tool Data Loader , Workbench Salesforce Inspector Communication Expert in English and can communicate well with stake holders, End users' community

At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of Sr. Designer - S+N Service Operating System - Salesforce & ServiceMax. We are seeking a highly skilled Senior Designer to play a critical role in design and delivery of advanced service management solutions. It is a high-impact design and solution-leadership role, operating under the direction of Director, Service Eco-system and collaborating closely with business analysts, developers, QA teams, and system integrators. This is a senior individual contributor role for a highly expert Salesforce + ServiceMax professional who can translate complex service workflows into well-architected platform designs, while driving digital service transformation across the enterprise. If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further. Let's craft the future together! What will you be doing? As a Senior Designer you will be responsible for leading the technical design implementation and functional blueprinting of scalable, coordinated solutions across Salesforce Service Cloud, Field Service Lightning (FSL), and ServiceMax, supporting a connected ecosystem that enables global service operations. Solution Design & Blueprinting: Lead the design, development of robust and scalable solutions in Salesforce ServiceMax that align with enterprise service strategy and user experience requirements. Develop detailed design specifications, functional diagrams, wireframes, user flows, and technical solution documents to guide development and implementation teams. Own the end-to-end design and development for assigned service modules, ensuring solutions meet business needs, integrate with upstream/downstream systems, and are future-ready. Translate business requirements into platform-based design solutions that balance performance, usability, and maintainability. Platform Configuration & Customization: Configure Salesforce Service Cloud, Service Max and Field Service Lightning components, including Flows, Process Builder, Omni-Channel, Work Rules, Service Territories, and Scheduling Policies. Develop and validate Salesforce and ServiceMax components such as Installed Base, Entitlements, Work Orders, Preventive Maintenance, and Return/Repair flows. Collaborate with developers to ensure quality implementation of Apex classes, Lightning Web Components (LWC), Visualforce pages, and validation rules. Optimize platform performance, data structure, user experience across multiple business units and global deployments. Integration Design: Define, develop and document integration patterns between Salesforce/ServiceMax and enterprise systems (ERP, middleware, IoT platforms, data lakes) to ensure end-to-end data consistency and traceability. Work with middleware teams (e.g., MuleSoft) to develop secure and scalable integration approaches that support real-time and batch processes. Lead the design & development of service data mapping strategies, API payload definitions, and error handling protocols across connected systems. Design Governance & Quality Assurance : Ensure all platform designs comply with organizational governance models, platform best practices, data privacy policies, and field security requirements (e.g., RBAC, GDPR, HIPAA). Conduct peer reviews, perform functional validation of platform components, and proactively identify design risks and inconsistencies. Support traceability between design artifacts and requirements, ensuring audit readiness and project transparency. Cross-Functional Collaboration: Act as the primary design liaison business analysts, architects, product owners, and QA teams to ensure a shared understanding of design objectives and functional alignment. Lead technical design & development discussions during sprint planning, grooming, and solution validation workshops. Align closely with product and program teams, ensure that designs deliver intended business value and scale globally. Documentation & Knowledge Transfer: Produce comprehensive technical documentation including entity relationship diagrams, process flows, component usage guidelines, and solution design logs. Contribute to internal knowledge bases and design standards to support onboarding, cross-team reuse, and long-term sustainability of solutions. Facilitate knowledge-sharing sessions, demos, and design walkthroughs across project and support teams. Advanced Design & development Responsibilities: Champion a user-centered design & development approach by considering technician, dispatcher, and service agent workflows in all interface and process designs. Prototype and test configurable design elements in sandbox environments to validate business fit and technical feasibility prior to development. Partner with UX designers, mobile specialists, and localization teams to deliver global-ready, intuitive user experiences across devices and languages. Contribute to the design of offline-first mobile service experiences and intelligent sync strategies within the ServiceMax mobile environment. An individual who can work efficiently in a collaborative environment and foster teamwork with their peer group, their team and with business / functional leaders. What will you need to be successful? Education: Bachelor's Degree or equivalent experience in Information Technology, Information Systems, or related field. Certification/Licenses : Salesforce Certifications: Salesforce Administrator, Service Cloud Consultant, Field Service Consultant preferred. ServiceMax Certification: ServiceMax Certified Designer or Functional Consultant highly preferred. Operating Mode: Hybrid: Work from office: 2 days in a week. Experience: 12+ years of experience in Salesforce & ServiceMax Development. 5+ years in ServiceMax specifically. 8+ years of proven experience developing solutions involving custom development, third-party packages, App Exchange components, and middleware-integrated workflows. Deep understanding of Salesforce Service Cloud, Field Service Lightning, and core ServiceMax modules (Work Orders, Installed Products, Entitlements, Preventive Maintenance). Hands-on experience designing solutions involving APIs, real-time data flows, and integrated mobile field experiences. Proficiency in platform tools: Apex (review and design-level), LWC (conceptual), Process Builder, Flow, Visualforce. Experience with MuleSoft or similar middleware platforms in a design or data-mapping role. Good understanding of DevOps processes (e.g., Git, Copado, Jenkins) and agile SDLC environments. Excellent documentation and communication skills; ability to translate technical detail for business collaborators. Proficient in building collaborative teams, maintain calm, stay focus and instil that ability in others, and be effective communicator. You Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/). Other reasons why you will love it here! Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents / Parents in Laws Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave. Flexibility : Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances. Stay connected and receive alerts for jobs like this by joining our talent community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer.

This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments. Primary Responsibilities: Partner with business teams to understand and translate business requirements into solutions that will delight the customer and improve internal processes. Lead the design, development, and implementation of advanced ServiceMax solutions to meet complex business requirements. Integrate ServiceMax with other enterprise systems and third-party applications, ensuring seamless data flow and functionality. Provide technical guidance and mentorship to junior developers and support staff. Diagnose and resolve technical issues related to ServiceMax applications, ensuring minimal downtime and optimal performance. Develop and maintain comprehensive technical documentation, including design specifications, user guides, and training materials. Conduct training sessions for end-users and team members. Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions on time and within budget. Identify opportunities for process improvements and implement best practices in ServiceMax development and deployment. Key Skills: Extensive knowledge of the ServiceMax platform and its advanced capabilities. Strong understanding of the Salesforce platform, including Apex, Visualforce, and Lightning components. Proven experience in integrating ServiceMax with other systems using APIs, middleware, and ETL tools. Exceptional analytical and problem-solving skills, with the ability to tackle complex technical challenges. Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders. Strong leadership and mentoring skills, with the ability to guide and inspire team members. Basic Qualifications: 5+ years of experience in ServiceMax development and customization. 5+ years of hands-on experience in Agile methodologies in a working environment demand prioritization, planning, and execution to deliver software solutions. Salesforce Certified Administrator and/or ServiceMax Certified Professional. Bachelors degree in Computer Science, Information Technology, or a related field. Preferred Qualifications: Master’s degree and/or similar secondary degree. Salesforce Certified Platform Developer I/II, ServiceMax Advanced Administrator. Experience working with multicultural, multilingual, and multiple time zone, global environments The ability to simplify the complex, quickly define core problem and frame the solution approach Experience in industrial/manufacturing software segments Experience with integration tools such as MuleSoft or ETL tools. Knowledge of front-end technologies (HTML, CSS, JavaScript) and their integration with Salesforce.

Your Impact: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique and complex situations. What the Role Offers: Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. Responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of Micro Focus/OpenText ITOM technology in order to provide part or all of a detailed technical design which meets customer requirements. Often leads & front ends small to medium technical projects as part of the or individually. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant or as a Subject Matter expert to customer. Provides advice on solution and integration opportunities to defined segments. Communicates across client community and is viewed as adding value. Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards. Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities. What you Need to Succeed: Must have the ability to conduct workshops for ITIL Process, SMAX/SM Entities and prepare design documents. Must have the ability to understand RFP and Prepare SMAX/SM and Its integration solution based on RFP. Must have hands on experience in Deploying SMAX/SM on HA and DR architectures. Must have hands on experience in Upgrading SMAX (Single Hop and Multi Hop) Must have hands on experience in Upgrading SM Must have hands on experience in full deployment of SMAX/SM and its components along with its integration (Minimum 3 Full Projects) Experience in Linux, REST API, Rest Client (Postman), PG Admin (Postgres Client) Experience in OPB (On-Premises integration) agent integration 3rd Party tools Familiarity in AWS, Azure, GCP, OpenShift, Kubernetes, Docker, and Containers Must be an expert in integrations such as Connect IT, UCMDB(NSACM), OBM, LDAP, Email (Inbound and Outbound) Knowledge on Integration engine a must Knowledge on Configuration Management and Asset Management Good to have knowledge on JavaScripts, Python, SQL Queries, or any other programing language. Must have the ability to Train Colleagues, Customer and New Joiners Good to have knowledge on BI tools like Power BI, Crystal reports. Experience of building app(s) in SMAX platform for the customer would be given preference. Knowledge on other MF/OT Products is added advantage.

Immediate Openings on ServiceMax Salesforce _ Pan India_Contract Experience: 4+ Years Skill: ServiceMax Salesforce Location: Pan India Notice Period: Immediate . Employment Type: Contract Job Description ServiceMax implementation knowledge with 4 to 6 years of designing and developing experience Experience in design and development of technical solutions on Force.com platform and custom ServiceMax solutions Knowledge of ServiceMax Force.com development best practices Good understanding of SFDC Service Max Service Cloud Hands-on experience in ServiceMax configuration and customization Should have experience in working in an Agile Development model. Strong client facing communication skills with IT departments and business users Gather all business requirements and design technical solutions Develop code in Apex, Smart Docs VisualForce, Configure SFMs and other modules Work with Project Managers , Solution Architects and other team members to ensure that all solutions are tested, migrated, implemented within agreed timelines Support the application after go-live and make sure the product delivered is scalable SFDC Certification Dev 401 and ServiceMax Certified professionals required and SFDC Certification 501 preferred Knowledge and hands on creation of SFM Transactions from scratch Understands SFM and Wizards to fit the business processes and needs Knowledge on Setting up Installed Product, Preventive Maintenance Plan, Preventive Maintenance Process, Service Contracts, SLA Offline Client and etc Knowledge on Setting Dispatchers Management, Service Teams and Technician that are necessary for the scheduling process Knowledge on Setting Inventory processes 2 yrs exp in Smax support or development will also do good.

Job Title: Salesforce Automation Tester Experience: 3-6 Years Location: Bangaluru Employment Type: Full-Time Job Description: We are hiring a Salesforce Automation Tester with 3-6 years of experience in testing SaaS applications, particularly within the Salesforce ecosystem. The ideal candidate will have strong hands-on experience in test automation, API testing, and Salesforce functional module testing in Agile environments. Key Responsibilities: Design and implement automation scripts using Selenium (Java/C#/Python), Provar, and Appium Perform functional and regression testing across Salesforce modules: Sales Cloud, Service Cloud (FSL/ServiceMax), Marketing, Commerce (B2B/B2C), Community, Analytics, and CPQ/CLM Conduct REST API testing using RestAssured Execute backend testing using SQL and Oracle Collaborate with developers and business analysts to ensure high-quality deliverables Utilize Jenkins for CI/CD and manage test cases in JIRA, ALM, or Azure DevOps Generate test reports and dashboards for stakeholders Perform UI testing with object recognition and locator customization Required Skills: Salesforce Cloud Testing, Selenium WebDriver, Provar, Appium, Tosca, QTP/UFT, BDD, REST API, SQL, Oracle, Jenkins, JIRA, ALM, Azure DevOps, Agile Scrum, UAT, Test Reporting

Role -ServiceMax Developer. Experience -4 to 12 years. Position Objectives: The ServiceMax Developer should help build solutions on ServiceMax that fully leverage standard out-of-the-box functionality as well as custom solutions where appropriate with the goal of keeping the platform as standard and scalable as possible. He/she should be able to advise solutions to the challenges encountered by Field service teams, making best use of ServiceMax product features and capabilities, and Industry best practices. He/she should have excellent understanding of Salesforce & ServiceMax platform configuration and development. He/she should also possess strong communication and influence skills to discuss, interact and collaborate with both technical team members and business stakeholders. Key Responsibilities: ServiceMax implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to senior and junior developers Provide the necessary guidance to estimate user stories Clarify any ambiguity with the user story requirements and baseline the estimation Deliver Field Service Lightning application architecture, and guide development, integration, distributed data management, and application testing teams. Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions. Working with customers to analyze and resolve Salesforce and SERVICEMAX product related issues/requirements Participate in the full software development life cycle from technical design to development, testing and deployment. Design and develop solutions that best leverage the ServiceMax features to support critical business functions and meet project objectives, business requirements and customer goals Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives. Develop, test, and document custom development, integrations, and data migration elements of SERVICEMAX implementation. Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results. Provide thought & technology leadership on Field Service Management to customer & Practice

We are Hiring for IT Professionals , for more details please refer below job descriptions; Job Type: Contractual Location : PAN India Candidates from any city in India are welcome to apply. Client : MNC Position 1 : Oracle DBA with AWS & Redshift Experience Experience Required: 6+ Years Employment Type: Contract Work Mode: Hybrid Location: PAN India Job Summary: We are seeking a highly skilled and experienced Oracle Database Administrator (DBA) with strong expertise in AWS cloud services and Amazon Redshift . The ideal candidate will be responsible for managing, monitoring, and optimizing database environments to ensure high availability, performance, and security in a hybrid cloud setup. Key Responsibilities: Administer and maintain Oracle databases (versions 12c/19c and above) Design, implement, and manage cloud-based database solutions using AWS (RDS, EC2, S3, IAM, etc.) Manage and optimize Amazon Redshift data warehouse solutions Perform performance tuning, backup & recovery, patching, and upgrade activities Implement and maintain database security, integrity, and high availability solutions Handle database migrations from on-premise to cloud (AWS) Automate database processes using scripting (Shell, Python, etc.) Collaborate with development, DevOps, and infrastructure teams Monitor system health, performance, and proactively address issues Required Skills: 6+ years of hands-on experience as an Oracle DBA Strong experience with AWS services related to database hosting and management Expertise in Amazon Redshift architecture, performance tuning, and data loading strategies Proficiency in SQL, PL/SQL, and scripting languages Solid understanding of database backup strategies and disaster recovery Experience with tools like Oracle Enterprise Manager, CloudWatch, and other monitoring tools Excellent analytical and troubleshooting skills Preferred Qualifications: AWS Certification (e.g., AWS Certified Database - Specialty, Solutions Architect) Experience with data migration tools and methodologies Familiarity with PostgreSQL or other relational databases is a plus Position 2 : Flexera Architect Experience: 5+ Years Employment Type: Contract Work Mode: Hybrid Location: PAN India Key Responsibilities: Architect and implement Flexera solutions including Flexera One, FlexNet Manager Suite, and Admi Studio. Collaborate with IT, procurement, and business teams to understand software asset life cycle requirements and translate them into Flexera-based solutions. Optimize software usage and licensing costs through in-depth license position analysis, usage tracking, and compliance reporting. Define policies and workflows for Software Asset Management (SAM) and drive adoption across the organisation. Develop and maintain integration with CMDB, SCCM, ServiceNow, and other ITSM/ITOM tools. Design and deliver dashboards, reports, and KPIs using Flexeras analytics tools. Ensure compliance with software vendor audits and licensing requirements. Provide subject matter expertise during audits, renewals, and true-ups for vendors such as Microsoft, Oracle, IBM, Adobe, etc. Train internal stakeholders and support teams on Flexera tools and SAM practices. Troubleshoot and resolve issues related to Flexera configurations, agents, and data collection. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum 5 years of hands-on experience with Flexera products (Flexera One / FlexNet Manager Suite). Strong understanding of software licensing models (perpetual, subscription, cloud, user/device-based). Experience with ITAM/SAM processes and best practices. Proficient in software discovery, normalization, and reconciliation. Familiarity with integration of Flexera with tools like SCCM, ServiceNow, Tanium, or JAMF. Strong analytical, problem-solving, and communication skills. Experience with scripting or automation (PowerShell, SQL) is a plus. Position 3: Senior Micro Focus Specialist Experience Required: 15+ Years Employment Type: Contract Work Mode: Hybrid Location: PAN India Key Responsibilities: Lead end-to-end implementation and optimization of Micro Focus solutions such as ALM/QC, UFT, LoadRunner, Service Manager, Operations Orchestration, and SMAX. Analyze enterprise needs and recommend appropriate Micro Focus tools to address system, service management, performance testing, and automation requirements. Architect and integrate Micro Focus platforms into enterprise ecosystems ensuring seamless interoperability with other ITSM, DevOps, and monitoring tools. Provide hands-on support, upgrades, patching, and performance tuning of existing Micro Focus environments. Create technical documentation, SOPs, and system architecture diagrams. Mentor junior team members and provide leadership in troubleshooting complex system issues. Collaborate with stakeholders to define KPIs, implement monitoring solutions, and ensure SLAs are met. Ensure security and compliance of all Micro Focus solutions with enterprise policies. Act as a Subject Matter Expert (SME) for RFPs, audits, solution proposals, and enterprise digital transformation initiatives. Key Requirements: 15+ years of total IT experience with at least 10 years hands-on experience in Micro Focus tools. Expertise in one or more of the following: Micro Focus ALM/QC, UFT, LoadRunner, SMAX, Service Manager, Operations Bridge, or Data Protector. Experience with scripting languages such as VBScript, JavaScript, or PowerShell. Strong understanding of ITIL processes, service delivery, and ITSM best practices. Prior experience in implementing Micro Focus in hybrid cloud or enterprise environments. Ability to lead teams and manage cross-functional collaboration. Contract Details: Type: Contract (Long-term / Project-based) Location: Open to candidates across India (PAN India) Mode: Hybrid (Combination of remote and on-site, based on project needs) Interested candidate's send their resume to sujoy@prohrstrategies.com Job Type: Contractual Contract length: 12 months

Professional Family: Business Support Employment Type: Permanent (Hybrid Mode) Summary: Be responsible of following and implementing the Configuration Management directives, set by Process Manager, in uCMDB system. Have process operational execution per technical requirement, identifying the need for corrective action and coordinating the follow up with supporting teams and processes. Drive technical governance with supporting team and report back to Configuration Management Process Manager. Planning and execution of uCMDB technical deliverables with administrative and development capabilities in SaaS mode. Technical Qualifications/Trainings and/or Certifications : UD 120 CMDB Essentials. UD 120 Universal Discovery. ITIL V3 or ITIL V4 certified. SIAM Foundation (Desired). Required Education: B Tech, Computer Science Engineering, or Masters in IT, or equivalent. Certifications : - ITIL V3 or 4 Foundation (Mandatory) - UD120 CMDB Essentials & UD120 Discovery - SIAM Foundation (Desired) Technical Experiences and Expertise: At least 3 years of experience in Microfocus or OpenText uCMDB solution administration and development. Good data analytical and presentation skills with hands-on experience on tools like MS Excel and Powerpoint. Good knowledge of advanced ITSM Tools; preferably on SMAX, uCMDB, universal discovery; a MicroFocus/OpenText Product. General knowledge of IT operations, familiarity with business services and service management. Familiarity with the ITIL V3 and or ITIL 4 foundation and the Configuration Management System, (CMS) in particular. Background in network or enterprise application administration. Well-versed with concept of Public cloud hosting environment, e.g. Amazon. Familiarity with testing concepts Responsibilities and Duties: Setting up of uCMDB configurations as per directives laid down by Configuration Process Manager. Following the functional requirement, define the concept of Universal Discovery (UD) and be able to identify its applications implementation method. Identify the architecture and deployment process of UD, and the installation and setup of the data flow probe and its log files Define the concepts of discovery adapters, discovery jobs, discovery scripts, and other discovery resources Use CMS UI, Admin UI, UD for discovery activities. Setup zone-based discovery method and discovery activities. Define TQL (Topology Query Language) as per the process and business requirements. Design and build agentless and agent-based discoveries, and use inventory scanners Work with the Software Library Viewer and various inventory tools Use the application recognition process and discovery rules Troubleshooting issues with basic setup including but not limited to integration, reconciliation, merging, and purging rules. Setting up Enrichment rules in uCMDB and SMAX, both for data fulfilment and enrichment. Perform application dependency mapping discovery and inventory discovery. Setting up uCMDB in liase with existing SMAX setup. Participate and drive product release activities. Perform system upgrade, CP upgrades, and underlying infrastructure management. Creation and movement of release package from lower to production environment. Ensure all Configuration Items under management are properly controlled, and that accurate and reliable information about lifecycle and configuration status is available in SMAX and uCMDB as and when requested. Host governance forums with Supporting CI custodian group in order to track and address any operational challenges. Perform configuration audits to validate information in CMDB in accordance with the CMS and initiate any required root cause analysis and corrective actions. Understand the scope of asset and configuration management processes, function, the items to be controlled, and information that is to be recorded, as per process documentation. Assess and drive coordination for an effective and efficient Service Catalog Management, Change processes, Release Management, or other ITIL processes within Bureau Veritas to deliver required Asset and Configuration data life-cycle processes. Deliver to support achievement for SLA and KPIs associated with data completeness, correctness, and compliance. Provide knowledge transfer and training to technical groups or advance capabilities to less experienced staff. Create and maintain Application and Service Models along with each topology layer, seeking support from Service / Application Owners. Assist and support Process Manager to drive and accomplish key objectives of Configuration Management Process. Perform UATs pre and post any internal periodic release or by ITSM Tooling partner. CMDB validation with any Change Management Request implementation, as part of review. Tackle process failures independently and communicate updates to collaborators. Assist Process Manager in reviewing process and related documentation. Represent Configuration Management in different forums and spread education in campaigns. Soft Skills Teamwork Adaptive to onshore and offshore model / multiculture working environment Autonomy (spirit of initiative) Open minded, relational quality Customer-oriented Discipline

Role: SERVICE MAX LOCATION: CHENNAI,KOLKATA,MUMBAI, NCR EXP: 2-7 YEARS