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Backoffice Customer Service Associate McGraw Hill

1.0 - 5.0 years

0 Lacs

ghaziabad, uttar pradesh

On-site

As a Back-Office Customer Service Associate at McGraw Hill in Noida, you play a crucial role in enhancing the customer experience for the US business. Your responsibilities include: - Processing physical return/refunds, account maintenance, order management, and provisioning digital licenses into proper accounts. - Sorting, organizing, and processing digital images of labels and RGAs using Salesforce and Oracle systems. - Reviewing system-generated error messages to determine customer credit across various return policies. - Creating accounts, triggering notifications to customers, updating contracts, and analyzing orders on hold. - Performing quality reviews of new orders, identifying error...

Posted 2 months ago

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