2.0 - 7.0 years

5 - 15 Lacs

Pune, Bengaluru

Hybrid

Role & responsibilities A successful candidate will be responsible for providing comprehensive support and coordination to our projects and programs ensuring seamless project delivery and client satisfaction. Manage user licenses, permissions, groups, and overall platform configurations to ensure proper access and security. Build and maintain Smartsheet solutions including sheets, reports, dashboards, forms, and automation workflows tailored to business needs. Design and implement automation rules to improve workflow efficiency and reduce manual tasks. Create, update, and manage Control Center blueprints and templates to standardize project and process rollout. Act as the point of contact for Smartsheet-related support requests, troubleshooting technical issues, and working with Smartsheet support if needed. Help document requirements, solutions, and user training materials. Collaborate with business users to gather needs and translate them into scalable Smartsheet solutions. Stay updated on Smartsheet features, best practices, and attend training sessions as needed. Strong understanding of project management methodologies and best practices. Excellent organizational, time management, and multitasking skills. Exceptional communication and interpersonal abilities. Detail-oriented with a focus on accuracy and quality. Ability to work effectively in a fast-paced, dynamic environment. Proficiency in project management software and tools. Strong interest in tools, automation, and process improvement. Proven ability to quickly learn new systems and platforms. Preferences: Strong analytical and problem-solving skills. Ability to analyze data and generate insightful reports. Stakeholder management and conflict resolution. Knowledge of project financials, schedule/scope/risk/delivery management. Experience with Project Management tools (SharePoint, Smartsheet). General familiarity with Excel, project management tools, or workflow systems is a plus. Willingness to gain in-depth knowledge of Smartsheet platform and its ecosystem. Understanding of project or process workflows and interest in digital transformation. Ability to follow documented processes and contribute to documentation creation. Strong customer service orientation and attention to detail. Strong knowledge of Software Development Life Cycle (SDLC), including both Waterfall and Agile methodologies. Bachelors degree in any relevant field (e.g., Business Administration, Information Technology, Computer Science, Engineering). Commitment to complete Smartsheet Core Product Certification within 90 days of role transition. Any additional certifications or tool knowledge (e.g., project management, Excel, Jira) will be an added advantage.

Posted 2 weeks ago

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