Smartlead

Our social media strategy centers on building a strong online presence, engaging with our audience, and driving brand awareness. We want our SMM to focus on creating valuable content that resonates with our target audience and encourages interaction. Increase Brand Awareness : We aim to expand our reach and ensure more people know about our brand. This involves growing our follower base across all platforms and increasing our online visibility. Engage Our Audience : Engagement is key, and we want to foster a community where our followers feel connected and valued. This means responding to comments promptly, participating in conversations, and creating content that sparks dialogue, reposts, and shares. Drive Traffic to Our Website : One of our main objectives is to use social media to drive traffic to our website. This helps us convert followers into customers and provides a gateway to our products. Generate Sign-ups : Ultimately, our social media efforts should contribute to increased signups and thereby increase revenue. Monitor and Improve : Continuous improvement is crucial. Regularly analyze social media performance, monitor trends, and adjust our strategy based on data and feedback. What You ll Do- Roles and Responsibilities: As the Social Media Manager, your primary mission is to develop and execute content strategies that amplify brand awareness, drive engagement, and generate leads. Were seeking someone self-driven, adaptable, and ready to thrive in a fast-paced, remote environment. Content Planning & Scheduling : Support the development and execution of monthly social media calendars aligned with marketing goals, campaign timelines, and key product updates. Content Creation & Curation : Assist in creating engaging, platform-specific content (text, image, video, etc.) for LinkedIn, Twitter, YouTube, and other relevant channels that reflect Smartlead s brand voice and values. Publishing & Monitoring : Publish posts regularly across platforms and monitor performance in real-time to ensure a consistent online presence and identify engagement opportunities. Community Engagement : Actively manage and respond to comments, messages, and mentions to build and nurture a strong online community. Escalate customer concerns or brand-related issues to the relevant teams. Trend Spotting & Research : Stay updated on social media trends, competitor activities, and platform updates to inform content and engagement strategies. Collaboration : Coordinate closely with the design and marketing teams to create visually appealing content and align social efforts with larger campaigns and product launches. Analytics & Reporting : Track and report on key metrics such as engagement, reach, follower growth, website traffic, and conversions. Use insights to suggest and implement data-driven improvements. Brand Consistency : Ensure all social media content adheres to Smartlead s tone, style, and branding guidelines. Influencer & Partnership Support : Assist in identifying and reaching out to influencers, partners, or collaborators that align with Smartlead s audience and goals. Campaign Execution : Help execute social media campaigns and contests that drive engagement, traffic, and sign-ups. What Success Looks Like- KPIs: To measure our social media success, we focus on the following KPIs: Follower Growth : Number of new followers/subscribers gained across all social channels over a specific period. Engagement Rate : Quality and quantity of interactions, including likes, comments, shares, and saves. Content Reach & Impressions : The number of users who see and interact with posts. Website Traffic : Volume of traffic referred to the Smartlead website via social media. Lead Generation & Signups : Number of tool signups or demo requests directly attributed to social media efforts. Response Time & Community Health : Average response time to comments and messages; sentiment of online conversations around the brand. Content Output : Consistency and frequency of posts, stories, and video content across platforms. You ll Excel If You Have- Skills: Must Have 2-3 years of hands-on experience managing social media accounts, preferably in a SaaS or B2B tech environment. Strong understanding of platform-specific best practices for LinkedIn, Twitter, YouTube, and emerging channels. Proven ability to write compelling, on-brand copy tailored to different stages of the customer journey. Experience using social media management tools (e.g., Buffer, Hootsuite, Later, etc.). Capable of analyzing performance metrics and drawing actionable insights. Excellent communication and time-management skills. Ability to respond to feedback and maintain professionalism in public interactions. Good to Have Basic graphic design skills using tools like Canva, Figma, or Adobe Creative Suite. Familiarity with creating or editing short-form video content (for YouTube Shorts, LinkedIn, Reels, etc.). Experience supporting influencer or brand partnerships. Knowledge of A/B testing and content repurposing strategies. Why Join Smartlead.ai? Remote-first culture: Work from anywhere, as long as you get things done Zero fluff: High ownership, fast decisions, minimal bureaucracy People-first mindset: We care about performance and well-being Growth opportunities: As we scale, so do you

Job Title: Senior Product Designer Location: Remote Company: Smartlead.ai Experience: 5-7 Years Reports to: Head of Product About Smartlead.ai Smartlead is a cutting-edge platform designed to transform cold email outreach into a reliable revenue engine. We help businesses elevate their outreach, effectively engage prospects, and drive significant revenue growth. As a bootstrapped and profitable startup, Smartlead has ranked in the top 4% of the worlds fastest-growing SaaS companies, according to ChartMogul. About the role As a Senior UI/UX Designer, you will be responsible for owning and driving the product design strategy. You will play a key role in enhancing user experience, driving product usability, and setting design standards (design system) across the platform. You will collaborate with cross-functional teams to create intuitive, accessible, and scalable solutions that drive business impact.This role is ideal for someone who thrives in a fast-paced environment, takes initiative, and enjoys mentoring and scaling design processes. What You ll Do Design Leadership: Drive the end-to-end product design process and influence design thinking across the company. Design Systems: Build, document, and scale design systems to ensure consistency and efficiency across the product. User-Centric Approach: Conduct user research, interviews, usability tests, and synthesize insights to inform product decisions. Strategic Ownership: Define the design vision and roadmap in alignment with product goals. Data-Driven Design: Leverage analytics, heatmaps, and A/B tests to refine and optimize experiences. High-Quality Deliverables: Design and deliver wireframes, user flows, prototypes,and UI across web and mobile platforms. Cross-Functional Collaboration: Work closely with product managers, engineers, growth, and customer experience teams to deliver a seamless product experience. Product Discovery: Partner with product and engineering in discovery sprints to validate user needs before development. Mentorship: Guide junior designers, review work, and raise the overall design quality bar. DesignOps Efficiency: Introduce and streamline design processes (e.g., design reviews, file management, documentation). What Success Looks Like Impact on core product metrics (e.g., activation, adoption, engagement, retention) Time-to-delivery for high-quality design output Cross-functional feedback and stakeholder alignment Consistency and adoption of design systems across the product Innovation and design-led experimentation Mentorship and skill uplift within the design team You ll Excel If You Have 5+ years of experience designing and expanding SaaS products or complex web and mobile applications Proven track record of leading high-impact design projects independently Deep understanding of user-centered design methodologies and principles Mastery of tools like Figma and modern prototyping, research, and testing tools Strong portfolio showcasing design systems, interaction design, and UX problem-solving Ability to drive consensus and inspire cross-functional teams through design storytelling Ability to balance speed, quality, and user empathy in a fast-paced environment Experience in B2B SaaS or email/marketing automation products Familiarity with tools like Hotjar, Mixpanel, Posthog (to help with Conversion Rate Optimization - Completing onboarding, Making a purchase, etc.) Familiarity with tools like After Effects (motion design is a bonus) Why Join Smartlead.ai? Remote-first culture: Work from anywhere, as long as you get things done Zero fluff: High ownership, fast decisions, minimal bureaucracy People-first mindset: We care about performance and well-being Growth opportunities: As we scale, so do you

Job Title: Senior DevOps Engineer Location: Remote Company: Smartlead.ai Experience: 8-12 Years Reports to: Head of Engineering About Smartlead.ai Smartlead is a cutting-edge platform designed to transform cold email outreach into a reliable revenue engine. We help businesses elevate their outreach, effectively engage prospects, and drive significant revenue growth. As a bootstrapped and profitable startup, Smartlead has ranked in the top 4% of the worlds fastest-growing SaaS companies, according to ChartMogul. About the role As our Senior DevOps Engineer, you will be the architect and ambassador of reliability, automation, and scale. You will be a hands on executor of DevOps while also planner and implementor of the longer term DevOps strategy. You will be expected to take our DevOps automation and infrastructure maturity to the next level. You ll partner closely with engineering, QA, product, and security teams to embed DevOps best practices, tooling, and culture across the organization. What You ll Do DevOps Strategy & Leadership Define and execute our vision for CI/CD, IaC, monitoring, and run-book automation. Evangelize DevOps principles via brown-bags, documentation, and team workshops. Build & Maintain Scalable Pipelines Architect self-service pipelines in Jenkins/GitLab CI/GitHub Actions or equivalent. Ensure zero-touch deployments, parallel testing, and rapid rollbacks. Infrastructure as Code & Cloud Automation Model multi-region cloud environments (AWS) with Terraform, CloudFormation, or Pulumi. Implement configuration management (Ansible, Puppet, Chef) to enforce consistency and security. Reliability, Observability & Performance Design robust logging/metrics/alerting (Prometheus, Grafana, ELK, Datadog). Champion SLOs/SLIs, stress-test production, and drive continuous performance tuning. Security & Compliance by Design Integrate security scans, vulnerability assessments, and compliance checks into pipelines. Partner with InfoSec to maintain SOC 2, GDPR, HIPAA, or other relevant certifications. What Success Looks Like Improvements in DevOps automation Increase in Infrastructure Maturity You ll Excel If You Have 8+ years in DevOps/SRE or similar roles, with at least 3 years in a senior/principal capacity Deep cloud expertise in AWS and strong hands-on automation skills Proven track record building and optimizing CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions, etc.) Solid IaC experience: Terraform, CloudFormation, Pulumi, Ansible, Puppet, or Chef Containerization mastery: Docker & Kubernetes (EKS/AKS/GKE) Advanced scripting skills in Python, Bash, or PowerShell Expertise in Linux/Windows administration, networking fundamentals (TCP/IP, DNS, firewalls) Strong background in monitoring/observability tools: Prometheus, Grafana, ELK, Datadog, New Relic, etc. Excellent communicator and collaborator comfortable influencing stakeholders at all levels Security-first mindset: IAM, secrets management, vulnerability scanning, compliance frameworks Experience in dealing with infrastructure related outages Why Join Smartlead.ai? Remote-first culture: Work from anywhere, as long as you get things done Zero fluff: High ownership, fast decisions, minimal bureaucracy People-first mindset: We care about performance and well-being Growth opportunities: As we scale, so do you

About Smartlead.ai Smartlead is a cutting-edge platform designed to transform cold email outreach into a reliable revenue engine. We help businesses elevate their outreach, effectively engage prospects, and drive significant revenue growth. As a bootstrapped and profitable startup, Smartlead has ranked in the top 4% of the worlds fastest-growing SaaS companies, according to ChartMogul. About the role Were looking for a diligent Operations Executive with SaaS industry experience to join our team as a true operational generalist. This role involves managing day-to-day operations across multiple functions, from customer support to process optimization, while building dashboards to track key metrics and implementing automations to streamline workflows. The ideal candidate will be hands-on with tools like Zapier, SQL, and analytics platforms, comfortable switching between strategic planning and tactical execution, and passionate about finding better ways to get things done. Youll work closely with the Head of Operations to identify bottlenecks, implement solutions, and ensure smooth operations as we scale. What You ll Do Analyze and streamline operations processes to improve efficiency and scalability Track, interpret, and report key performance indicators (KPIs) using dashboards and data tools Lead and deliver projects end-to-end, ensuring timelines, budgets, and outcomes are met Identify operational bottlenecks and implement sustainable, data-backed solutions Leverage automation and SaaS tools to improve workflows and reduce manual effort Communicate clearly and confidently across teams, sharing updates, risks, and insights Own vendor relationships, from contract negotiation to ongoing performance management What Success Looks Like Operational Efficiency - Drive productivity improvements, cost reductions, and resource optimization gains Process Optimization Projects - Successfully deliver process improvement initiatives within timeline and budget Vendor Management Performance - Maintain high supplier scorecard ratings and achieve contract savings Stakeholder Management - Ensure high internal customer satisfaction and cross-departmental collaboration Cost Savings Achievement - Generate quantifiable financial savings from operational improvements Technology Implementation - Successfully deploy operational tools and automation solutions Business Impact - Directly contribute to revenue growth, market expansion, or customer acquisition You ll Excel If You Have 2-4 years of experience in fast-paced, high-growth SaaS or tech operations Proven track record in process design, project delivery, and stakeholder coordination Comfort working independently and managing shifting priorities with minimal hand-holding Hands-on experience with automation tools and dashboarding platforms (e.g., Notion, Airtable, Zapier, Retool, etc.) A bias for action, a sharp eye for inefficiencies, and a love for turning chaos into systems Excellent written and verbal communication skills across functions and levels Why Join Smartlead.ai? Remote-first culture: Work from anywhere, as long as you get things done Zero fluff: High ownership, fast decisions, minimal bureaucracy People-first mindset: We care about performance and well-being Growth opportunities: As we scale, so do you

🚀 About Smartlead.ai Smartlead is a cutting-edge platform designed to transform cold email outreach into a reliable revenue engine. We help businesses elevate their outreach, effectively engage prospects, and drive significant revenue growth. As a bootstrapped and profitable startup, Smartlead has ranked in the top 4% of the world's fastest-growing SaaS companies, according to ChartMogul. 🚀 About The Role We're looking for a diligent Operations Executive with SaaS industry experience to join our team as a true operational generalist. This role involves managing day-to-day operations across multiple functions, from customer support to process optimization, while building dashboards to track key metrics and implementing automations to streamline workflows. The ideal candidate will be hands-on with tools like Zapier, SQL, and analytics platforms, comfortable switching between strategic planning and tactical execution, and passionate about finding better ways to get things done. You'll work closely with the Head of Operations to identify bottlenecks, implement solutions, and ensure smooth operations as we scale. 🛠️ What You’ll Do Analyze and streamline operations processes to improve efficiency and scalability Track, interpret, and report key performance indicators (KPIs) using dashboards and data tools Lead and deliver projects end-to-end, ensuring timelines, budgets, and outcomes are met Identify operational bottlenecks and implement sustainable, data-backed solutions Leverage automation and SaaS tools to improve workflows and reduce manual effort Communicate clearly and confidently across teams, sharing updates, risks, and insights Own vendor relationships, from contract negotiation to ongoing performance management 🎯 What Success Looks Like Operational Efficiency - Drive productivity improvements, cost reductions, and resource optimization gains Process Optimization Projects - Successfully deliver process improvement initiatives within timeline and budget Vendor Management Performance - Maintain high supplier scorecard ratings and achieve contract savings Stakeholder Management - Ensure high internal customer satisfaction and cross-departmental collaboration Cost Savings Achievement - Generate quantifiable financial savings from operational improvements Technology Implementation - Successfully deploy operational tools and automation solutions Business Impact - Directly contribute to revenue growth, market expansion, or customer acquisition ✅ You’ll Excel If You Have 2–4 years of experience in fast-paced, high-growth SaaS or tech operations Proven track record in process design, project delivery, and stakeholder coordination Comfort working independently and managing shifting priorities with minimal hand-holding Hands-on experience with automation tools and dashboarding platforms (e.g., Notion, Airtable, Zapier, Retool, etc.) A bias for action, a sharp eye for inefficiencies, and a love for turning chaos into systems Excellent written and verbal communication skills across functions and levels 🌱 Why Join Smartlead.ai? Remote-first culture: Work from anywhere, as long as you get things done Zero fluff: High ownership, fast decisions, minimal bureaucracy People-first mindset: We care about performance and well-being Growth opportunities: As we scale, so do you

Job Title: Product Manager Job Title: Product Manager Location: Remote Company: Smartlead.ai Experience: 2-5 years Reports to: Head of Product About Smartlead.ai Smartlead.ai is a cutting-edge platform designed to transform cold email outreach into a reliable revenue engine. We help businesses elevate their outreach, effectively engage prospects, and drive significant revenue growth. As a bootstrapped and profitable startup, Smartlead has ranked in the top 4% of the worlds fastest-growing SaaS companies, according to ChartMogul. About the role Smartlead.ai is seeking a dynamic and experienced Product Manager to join our rapidly growing team. As a Product Manager, you will play a pivotal role in shaping the future of our platform by driving product strategy, identifying growth opportunities, and ensuring successful product launches. This role offers a unique opportunity to thrive in a fast-paced startup environment where innovation, collaboration, and a proactive mindset are highly valued. What You ll Do Lead product strategy, roadmap, and execution aligned with company goals Collaborate cross-functionally with engineering, design, support, marketing, and sales Translate customer needs and business insights into clear product priorities Work closely with developers to ensure technical feasibility and timely delivery Define and launch product features with clear go-to-market plans and performance tracking Use market research, user feedback, and data analytics to drive continuous improvements What Success Looks Like Timely and impactful product launches that align with user and business needs Clear communication and coordination across cross-functional teams Increased product adoption, engagement, and differentiation Ownership of product lifecycle from ideation to iteration Customer satisfaction through value-driven enhancements You ll Excel If You Have 2 - 5 years of product management experience in B2B SaaS Strong technical understanding of APIs, software architecture, and data flows Proficiency in SQL and strong analytical skills to make data-informed decisions Excellent communication, stakeholder management, and collaboration skills A startup mindset high ownership, proactive problem-solving, and adaptability in ambiguity Why Join Smartlead.ai? Remote-first culture: Work from anywhere, as long as you get things done Zero fluff: High ownership, fast decisions, minimal bureaucracy People-first mindset: We care about performance and well-being Growth opportunities: As we scale, so do you

Job Title: Customer Success Engineer Location: Remote Company: Smartlead.ai Experience: 5-9 years Reports to: Head of Engineering and Customer Success Budget: 25-42 LPA 🚀 About Smartlead.ai Smartlead is a cutting-edge platform designed to transform cold email outreach into a reliable revenue engine. We help businesses elevate their outreach, effectively engage prospects, and drive significant revenue growth. As a bootstrapped and profitable startup, Smartlead has ranked in the top 4% of the world's fastest-growing SaaS companies, according to ChartMogul. 🚀 About The Role Smartlead’s growth depends not just on product and brand, but on how reliable, intelligent, and empowering our support experience is. We’re hiring a Customer Success Engineer who thrives at the intersection of customer care and technical problem-solving. You’ll work directly with our top customers to troubleshoot complex issues, guide them through advanced use cases, and partner with engineering to resolve bugs and friction points. This is not a support agent role it’s a technical ownership role where you’ll be the go-to expert for Smartlead’s advanced features and backend systems. This role is ideal for someone who loves solving puzzles, thinking in systems, and turning friction into product-led growth. 🛠️ What You’ll Do As a Customer Success Engineer, you will act as the technical front line for our highest-priority customers. This role blends deep technical troubleshooting, customer advocacy, and product collaboration to deliver unmatched support experiences. Act as the technical face of Smartlead for our top customers and high-priority accounts. Own the end-to-end resolution of complex issues — from first response to root cause identification and post-resolution follow-ups. Troubleshoot issues related to: Email deliverability (SPF, DKIM, DMARC, SMTP errors) DNS configurations API integrations (Zapier, Make, n8n, Retool) Smartlead’s own inbox, warmup pools, and campaign logic Collaborate with Engineering to escalate and resolve deep system bugs — always with clean reproduction steps, logs, and user context. Create internal tools, Postman collections, or scripts to debug and automate recurring issues. Help customers implement automations, optimize settings, and unlock advanced platform features (e.g., inbox rotation, AI-generated replies). Monitor Slack and support systems to triage and prioritize escalations based on impact and urgency. Act as the customer’s voice internally — sharing pain points, usability gaps, and feature requests with Product and Growth teams. Contribute to internal documentation, public help articles, and reusable solutions. Build a support experience that makes customers stay — not because they have to, but because they want to. 🎯 What Success Looks Like You become the trusted technical partner for high-impact accounts. Customers know they can rely on you to guide them through complex issues, advanced features, and edge-case setups. You resolve technical tickets end-to-end, quickly and independently. Average Time to Resolution stays below 12 hours for non-blockers, and critical issues are resolved in under 1 hour. You maintain rapid first responses during working hours.First Response Time stays under 15 minutes, especially for high-revenue or escalated tickets. You handle the majority of issues without escalating to engineering. Less than 20% of your tickets require developer involvement, thanks to your strong debugging and product expertise. You provide clear, complete escalations when needed.Bugs escalated to engineering include full reproduction steps, user impact, and relevant logs — reducing back-and-forth. You maintain a CSAT score above 90%. Customers consistently rate your support as timely, helpful, and outcome-driven, especially on complex use cases. You influence customer retention through high-quality support. Your interventions directly contribute to saved accounts, improved onboarding, or renewed deals. You actively support 10–20 key accounts per quarter.These include large-volume customers, custom SMTP users, or those with advanced workflows. You document and share what you build or learn. You contribute 2–4 public help docs, internal solutions, Postman collections, or tooling pieces every month. You identify and eliminate root causes of recurring problems. 80%+ of P1/P2 issues you touch are diagnosed with a clearly documented root cause and shared for long-term fixes.  ✅ You’ll Excel If You Have You have strong technical debugging skills from working in a SaaS, PaaS, or developer tool environment. You understand email infrastructure deeply — including SMTP, MX records, SPF, DKIM, and DMARC. You’re comfortable using Postman, cURL, and workflow tools like Zapier, Make, n8n, or Retool. You’re hands-on with REST APIs, know your way around JSON payloads, and can help customers debug integrations. You’ve worked with cold email platforms, CRM tools, or outbound sales tech and understand their nuances. You communicate clearly, empathetically, and effectively — via chat, Loom videos, or live calls — with US-based customers. You write crisp, grammatically clean English and can explain complex things in a simple, outcome-focused way. You’ve worked at a fast-paced B2B startup and are comfortable with ambiguity, velocity, and ownership. You have basic scripting ability (Node.js, Python, or Bash) to create internal tools or automate recurring issues. You’re familiar with tools like Google Postmaster, MXToolbox, or inbox placement testers and have an interest in email deliverability or warm-up platforms. 🌱 Why Join Smartlead.ai? Remote-first culture: Work from anywhere, as long as you get things done Zero fluff: High ownership, fast decisions, minimal bureaucracy People-first mindset: We care about performance and well-being Growth opportunities: As we scale, so do you

🚀 About Smartlead.ai Smartlead is a cutting-edge platform designed to transform cold email outreach into a reliable revenue engine. We help businesses elevate their outreach, effectively engage prospects, and drive significant revenue growth. As a bootstrapped and profitable startup, Smartlead has ranked in the top 4% of the world's fastest-growing SaaS companies, according to ChartMogul. 🚀 About The Role We’re looking for a Fullstack Developer who thrives on delivering stunning user interfaces with clean, scalable code. If you care deeply about user experience, love working on modern front-end stacks, and want to build for performance at scale, this role is for you. 🛠️ What You’ll Do Build and maintain rich frontend experiences using Vue3, closely aligned with pixel-perfect UI/UX specifications. Work on backend features using Node.js, ensuring seamless data flow and performance. Integrate GraphQL APIs into Vue.js applications to create dynamic, real-time interfaces. Collaborate with designers and product teams to translate wireframes into high-quality web interfaces. Optimize apps for performance, responsiveness, and scalability across devices and browsers. Conduct code reviews and maintain high engineering standards and best practices. Stay current with the latest trends in frontend development and help evolve our tech stack. 🎯 What Success Looks Like High-quality, bug-free feature rollouts with attention to design fidelity and performance. Strong collaboration across engineering, product, and design — delivering together with velocity. Ownership of frontend quality, and contributions to UI consistency and accessibility. A seamless, fast, and intuitive experience for 20,000+ users across devices. ✅ You’ll Excel If You Have 3–6 years of experience in fullstack development with deep expertise in Vue3 and frontend engineering. Strong command over HTML5, CSS3, JavaScript (ES6+), and state management with Vuex or Pinia. Hands-on experience with GraphQL and integrating it within Vue applications. Working knowledge of Node.js and backend APIs. An eye for UI/UX detail and a passion for building delightful frontend experiences. Excellent communication and collaboration skills in remote, async-first teams. A self-starter mindset with high ownership and bias for action. 🌱 Why Join Smartlead.ai? Remote-first culture: Work from anywhere, as long as you get things done Zero fluff: High ownership, fast decisions, minimal bureaucracy People-first mindset: We care about performance and well-being Growth opportunities: As we scale, so do you