12.0 - 16.0 years

0 Lacs

hyderabad, telangana

On-site

As a Service Delivery Manager, you will be responsible for overseeing transactional quality, leading standardization, adopting best industry practices, and implementing new methodologies to help meet overall business objectives. You will lead the overall Quality function and effectively manage resources. **Key Responsibilities:** - Lead Quality support for a strategic offering including Quality as a Service (QaaS). - Provide quality support and develop metrics and dashboards in line with customer requirements. - Ability to lead a team, coordinate with teams spread across multiple locations and time zones, and drive standardized practices. - Meet and exceed client metrics by maintaining consi...

Posted 4 weeks ago

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Sr Quality Analyst Hiresquad Resources

2.0 - 6.0 years

0 Lacs

karnataka

On-site

You will be joining a leading BPO in Bangalore as a Sr Quality Analyst in the International Technical Voice Process. To excel in this role, you must have a minimum of 1 year of experience in troubleshooting in the International Technical Voice Process. Experience with the 7QC tools is required, and you will be working in US shifts. Excellent communication skills are a must as virtual interviews will be conducted. As part of the job requirements, you should be a graduate or postgraduate with over 2 years of experience as a Quality Analyst in the International Voice Process within an International BPO. Your expertise should include a strong focus on QUALITY Matrices, thorough knowledge of tran...

Posted 2 months ago

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