10 Slas Management Jobs

As the Procurement Transformation & Digital Enablement Lead, your role involves leading and managing procurement transformation, digital enablement, shipping, logistics, and service delivery operations. Your primary focus will be on driving process optimization, automation, and efficiency while ensuring smooth stakeholder collaboration and operational excellence. Key Responsibilities: - Lead a team of 56 members, mentor for high performance, and manage key stakeholders. - Oversee Procurement Operations including tactical sourcing, vendor management, contract administration, inventory control, and P2P/S2P lifecycle. - Manage Shipping & Logistics operations including imports/exports, LC handli...

As an SME - IT Warehouse at our company, your role will involve overseeing depot operations at our India Depot. You will be responsible for ensuring smooth day-to-day operations, maintaining inventory accuracy, and supporting service delivery in line with business requirements. Your key responsibilities will include: - Overseeing end-to-end depot management, ensuring compliance with company standards. - Serving as the SME for depot and warehouse IT operations in India. - Managing IT asset lifecycles including receiving, staging, inventory management, configuration, shipping, and disposal. - Supervising depot workflows including inbound/outbound logistics, storage optimization, and quality co...

As a Process Developer at Genpact, you will play a crucial role in managing the entire value chain associated with Purchase Order Management, Reporting, AP Issue Resolution & Fulfillment. Your responsibilities will include: - Issuing Purchase Orders based on demands or Purchase Requisitions received from requestors. - Driving Order Acknowledgement & Order Fulfillment in alignment with the Need Date or Promise Date by collaborating closely with suppliers, logistics, and fulfillment teams. - Adjusting orders in the ERP system based on urgency and updating supplier Promise Dates accordingly. - Ensuring adherence to KPIs and business SLAs. - Assisting suppliers in resolving outstanding invoices....

As a Graduate (Any) with a minimum of 1.6 - 5 years of work experience in an international BPO Banking process, you are expected to have an excellent understanding or be an SME of KYC/AML/CDD experience. It is mandatory for you to be flexible to work in night shifts and possess excellent oral and communication skills in English. Key Responsibilities: - Have a strong understanding of KYC/AML concepts and processes - Maintain the necessary SLAs and report to the team manager regularly - Anticipate problems and know when to deviate from standard practices - Seek assistance to resolve complex issues using process knowledge - Adhere to project requirements and department objectives - Follow techn...

As a seasoned and dynamic Director of Production Support, you will play a vital role in leading and enhancing our production support operations. Your responsibilities will include ensuring system stability, facilitating rapid issue resolution, and driving continuous service improvement for our enterprise applications. As a senior leader, you will be responsible for overseeing the end-to-end production support function, managing a team, and serving as a key liaison between operations, engineering, and executive leadership. We are particularly interested in candidates who possess strong people management skills, technical expertise, and a profound understanding of the ITIL framework. Key respo...

Role Overview: Zeni is seeking an Accountant/Sr. Accountant for their R2R team. As a part of this team, you will play a crucial role in assisting customers with their accounting needs. Your strong knowledge and application of US GAAP, particularly in areas like SAAS accounting, revenue recognition, consolidations, and convertible debt, will be essential. Additionally, your proficiency in Quickbooks will be highly valued in this role. Ultimately, you will be responsible for ensuring accurate and timely reporting for investor requirements and debt covenants. Key Responsibilities: - Quickly grasp accounting concepts and pronouncements - Ensure accurate and timely reporting of investor requireme...

As an Analyst in Contract Management within CCR India, you will be responsible for ensuring the delivery of high-quality production by completing activities related to processing core functions in CCR operations. Your adaptability and agility towards process needs will be crucial as you will be required to be flexible in terms of shifts and working hours to ensure good coverage of business priorities. Additionally, you will handle supplementary responsibilities such as SOP updation and review, cross trainings, and completion of checklists and EOD controls. Working on projects and process improvements to enhance efficiency, controls, and client satisfaction will also be a key part of your rol...

The position of Techno Functional Support Analyst at Oracle involves providing excellent customer service support for Fusion Suite of HCM products. You will be responsible for tracking incidents, diagnosing issues, replicating problems, troubleshooting, and resolving complicated and critical cases. Your main role will be to troubleshoot and resolve highly complex techno-functional problems, with a focus on providing customer service at a technical and functional level to drive complete incident resolution. Your daily tasks will involve working directly with customers, advising on Oracle product usage, resolving critical issues, managing customer problems, and serving as a Situation Manager f...

The Service Owner is responsible for end-to-end service delivery including all service offerings, in particular the value that the service delivers. Deals with strategy and portfolio management, service roadmap, prioritizes initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new capabilities. Drives service maturity and service metrics. Set clear expectations relative to common measures of success and operating practices for service owners. Provide clear definition of the service, the primary use cases of the service and the specific business value of those use cases. Participate in process development with partners and Service Providers. Drives ...

The Service Desk Specialist position is currently open with one of our esteemed clients in Mumbai and Bangalore. As a Service Desk Specialist, you will be the primary point of contact for users seeking assistance with IT issues or requests. Your responsibilities will include diagnosing and resolving a variety of technical issues, delivering exceptional customer service, and escalating complex issues when necessary. You will collaborate with other IT teams to ensure timely and efficient support, ultimately contributing to the overall satisfaction of end users and the smooth functioning of IT services. Key Responsibilities: - Fluency in Portuguese and English is mandatory - Serve as the initia...