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2 - 8 years

11 - 12 Lacs

Bengaluru

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The recruiter will be responsible for all levels of talent acquisition, recruiting, and recruitment programs, procedures, and plans. Serve as consultant and partner staying current on business and market trends, assisting on both the strategic and tactical level. Possesses strong understanding of client needs and hiring conditions external and internal. Provides advice, expertise and assistance to all levels of personnel both internal and external on various recruiting/talent acquisition related issues. Serves as trusted member of Global HR organization driving great partnerships with internal & external customers. Provides sourcing and candidate generation to hiring managers across multiple teams, organizations and locations. To be successful in this role the candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks and understand how to achieve all customer SLAs plus metrics. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. Key job responsibilities Partner with hiring teams to build effective strategies for meeting business hiring needs. Ability to manage customer/partner expectations through a deep understanding of return on investment. Be able to recruit active/passive candidates, gauge for fitment and understand their motivation" rather than sell a role. Possess strong ability to screen/interview candidates within the framework of the position specifications and prepare an ideal candidate slate within an appropriate and consistent timeline. Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios. Communicate effectively with the hiring manager and interview team to ensure preparedness during the interview process. Share and exchange information with all levels of management. Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine-tuning standard processes for recruiting that fits within Amazons mission to deliver the highest quality results to the customer. Provide a great candidate experience and act as a candidate advocate. Articulate in writing a plan with deliverable, timelines and a formal tracking process. Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, and identification of top performers for senior-level openings. Graduate from a reputable university. 3 plus years of prior work experience Hands-on recruiter with strong sourcing skills and should be updated with latest market trends. Ability to source tech talent, with prior experience to hire for roles like Product, Program, Sales, Tech Engineering and senior leadership roles etc. Experience managing and prioritizing multiple searches, projects and client relationships.

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5 - 8 years

5 - 15 Lacs

Hyderabad

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Job Summary To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis. Concentrates on creating collaborative relationships and delivering consistent results by planning and prioritizing to meet work commitments. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by the Accountants and Jr. Accountants This entails assisting in the review and/or preparation of all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. To facilitate and assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India's policies and procedures. Core Responsibilities Responsible for the review of Financial Statements with Disclosures and other ad-hoc service requests for funds and/or corporate clients. Responsible for the preparation of complex reporting requirements, when necessary. Manages and ensures the timely and accurate deliverables of Accountants and Junior Accountants. Acquire knowledge and to become SME's of designated clients' requirements and deliverables. Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements. Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role. Assist in the development of the technical competencies of Accountants and Junior Accountants through providing feedback on their deliverables. To be able to effectively communicate and relate with the various stakeholders of the team. Submits cluster client requirements after thoroughly being reviewed. Tasks & Duties Cluster Client Delivery Acquires and shares knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables. To confirm the complete information, data and supporting documents are received for the review/preparation of the needed requirements. To escalate and to request from the cluster counterparts any missing information. Delivers consistent and quality information within the agreed timeframes. Coordinates with the cluster the deadlines (and any changes) of deliverables then plans and assigns the workload to the team. Prepare, completely review, and ensure the quality of the assigned clients’ deliverables within the agreed timelines. To be knowledgeable with the components of the reports generated by the appropriate platform/s, when necessary. Reviews the reports generated by Accountants and Junior Accountants. To be able to review outputs and all other deliverables prepared. Ensures review comments have been addressed. To address review comments of complex clients Ensures that the team takes full ownership, prepares and replies to cluster/Client/Investor’s queries within 24 hours. Escalates any job-related issues and concerns to the appropriate authorities in a timely manner Provides support to the rest of the team and other teams, as needed. To act as an alternate for Assistant Managers based on business needs Communicates review comments to the team and then follows up to address pending comments for preparers Assists the Assistant Manager in gathering and organizing the information needed for the quarterly debrief meeting with the cluster to review the team's performance. This includes consolidating review comments and action points to watch out for the following quarter. Decides on proper treatment for transactions when differences in points of view arise, then escalates recommendations to appropriate authorities, as needed. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Reviews and approves the timesheets of their team (Junior Accountants and Accountants) and ensures they are completed daily and accurately filed for all hours worked in a timely manner. Reviews and pre-approves filed overtime of their team (Junior Accountants and Accountants). Assigns, sets up, monitors, updates all deliverables via the workflow planner in a timely manner for the team. Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Reports any breaches, complaints or errors to appropriate authorities in a timely manner. Prepares the error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Responsible for ensuring action items are addressed in a timely manner. Drafts error reports/compliance cases by collecting information on the root cause then proposes the corrective actions and preventive measures in a timely manner. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages Conflict - Handling conflict situations effectively, with a minimum of noise. Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics. Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.

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1 - 8 years

2 - 5 Lacs

Bengaluru

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Position: Recruitment Specialist (1 Year -Full Time Contract) Job Description: What You ll Be Doing Own End to End recruitment life cycle from sourcing to closing Build up pipeline through proactive talent search Manage recruitment processes for non-outsourced hiring activities by working closely with the business, HR community and candidates Provide guidance and support on the deployment and development of Employer Brand, Social Media (internal and external), Reporting, Compliance/Diversity and Training strategies in the new recruitment model. Prepare and analyze recruiting reports to monitor cost per hire, time to fill, SLAs and other recruiting metrics. What We Are Looking For Degree qualified with 4 to 8 years of India recruiting experience; Excellent communication and interpersonal skills; adept at multi-tasking, time prioritization with an eye for detail; Fluent in English Strong stakeholder management with a can-do attitude Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Human Resources and Sustainability

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0 - 2 years

3 - 4 Lacs

Bengaluru, Jaipur

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Description: The Assistants role within Trade Services is responsible for acquiring complete knowledge of Trade Services processes. Incumbent can be placed in any Trade Services Processes which are Settlement-Matching/Fails/Instructions/Registered Shares/Confirmation, Cancellations, Reconciliation, Transaction Reporting or Trade Investigation Responsibilities: Successfully meeting process SLAs/productivity/quality as per the process standards. Get certified on all training levels of the process. Meet SLAs requirements as per the agreed Service Specifications Meet training targets to learn process for securities transfers, matching, fails handling & confirmation of trades and non-trades, cancellations & corrections of trades, registration & deregistration of shares, cash & stock reconciliation, transaction reporting and trade investigation 100% completion of the assigned work with required quality and appropriate productivity Contact counterparts through mails/calls as per the process requirement for any clarifications. Performing quality checks as and when required. Understand the linkages between various Trades Services Processes Strive for process improvements. Responsiveness to feedback provided by Trainers/ Team Leaders Always maintaining a professional approach to work, providing prompt and appropriate responses at all levels. Actively participate in the team meetings and other initiatives taken by the company. Following company rules and standard operating procedures. Adhering to all Security Policies and Procedures as per business requirements Maintaining MIS reports, analyze data by using various reporting/presenting tools. Active demonstration of the company values in behavior and attitude Continually up-grading domain knowledge. Exhibiting discipline on a personal level as well as a professional level. Skills/Experience/Qualifications required to perform the role Graduate / post-graduate German language (Level 3 & above for specific processes) mentioned beforehand Skills & work experience: 0-2 years of work experience Good communication skills Computer literate Key Performance Indicators: Meet and exceed timelines on productivity targets on a consistent basis. Meet and exceed quality targets on a consistent basis To ensure that the queries are raised within the stipulated TAT Completeness and correctness of the MIS sheet should be strictly followed Productivity - (must meet productivity targets set)

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2 - 8 years

11 - 12 Lacs

Hyderabad

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The recruiter will be responsible for all levels of talent acquisition, recruiting, and recruitment programs, procedures, and plans. Serve as consultant and partner staying current on business and market trends, assisting on both the strategic and tactical level. Possesses strong understanding of client needs and hiring conditions external and internal. Provides advice, expertise and assistance to all levels of personnel both internal and external on various recruiting/talent acquisition related issues. Serves as trusted member of Global HR organization driving great partnerships with internal & external customers. Provides sourcing and candidate generation to hiring managers across multiple teams, organizations and locations. To be successful in this role the candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks and understand how to achieve all customer SLAs plus metrics. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. Key job responsibilities Partner with hiring teams to build effective strategies for meeting business hiring needs. Ability to manage customer/partner expectations through a deep understanding of return on investment. Be able to recruit active/passive candidates, gauge for fitment and understand their motivation" rather than sell a role. Possess strong ability to screen/interview candidates within the framework of the position specifications and prepare an ideal candidate slate within an appropriate and consistent timeline. Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios. Communicate effectively with the hiring manager and interview team to ensure preparedness during the interview process. Share and exchange information with all levels of management. Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine-tuning standard processes for recruiting that fits within Amazons mission to deliver the highest quality results to the customer. Provide a great candidate experience and act as a candidate advocate. Articulate in writing a plan with deliverable, timelines and a formal tracking process. Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, and identification of top performers for senior-level openings. Graduate from a reputable university. 3 plus years of prior work experience Hands-on recruiter with strong sourcing skills and should be updated with latest market trends. Ability to source tech talent, with prior experience to hire for roles like Product, Program, Sales, Tech Engineering and senior leadership roles etc. Experience managing and prioritizing multiple searches, projects and client relationships.

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3 - 6 years

3 - 7 Lacs

Bengaluru

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You deliver quality services for all stakeholders, with the impact ranging from saving time and effort to re-defining normal. You exhibit practical knowledge of various systems,infrastructure,applications used within the Tesco business environment Required Candidate profile Readily owns issues/communication through to resolution Follow established practices/guidance using the latest tools/techniques. Possess knowledge of relevant SLAs and their implications for support

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7 - 12 years

12 - 18 Lacs

Noida

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Position:- Recruitment Manager/Delivery Manager_Engineering(US Staffing) Role & responsibilities Assign requirements as soon as they come in from the VMS. Work with RM and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-9 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS.

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2 - 8 years

11 - 12 Lacs

Bengaluru

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The recruiter will be responsible for all levels of talent acquisition, recruiting, and recruitment programs, procedures, and plans. Serves as consultant and partner staying current on business and market trends, assisting on both the strategic and tactical level. Possesses understanding of client needs and hiring conditions external and internal. Provides advice, expertise and assistance to all levels of personnel both internal and external on various recruiting/talent acquisition related issues. Serves as trusted member of Global TA organization driving great partnerships with internal & external customers. Provides sourcing and candidate generation to hiring managers across multiple teams, organizations and locations. To be great in this role the candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to hit all customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. Key job responsibilities RESPONSIBILITIES: - Partner with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment. - Be able to recruit passive candidates and possess the mentality to "profile people and gauge chemistry of candidates for fit and understand their motivation" rather than sell a role. - Possess ability to screen interview candidates within the framework of the position specifications and prepare an ideal candidate slate within an appropriate and consistent timeline. - Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios. - Communicate effectively with the hiring manager and interview team to ensure preparedness during the interview process. Share and exchange information with all levels of management. - Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits within Amazons mission to deliver the highest quality results to the customer. - Provide a great candidate experience and act as a candidate advocate. - Articulate in writing a plan with deliverable, timelines and a formal tracking process. - Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of the best talent for the available roles Bachelors degree is minimum 1+ years of recruitment experience in Amazon

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3 - 8 years

3 - 6 Lacs

Nagpur

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Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

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7 - 12 years

12 - 18 Lacs

Noida

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Role & responsibilities Assign requirements as soon as they come in from the VMS. Work with RM and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-9 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS.

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1 - 2 years

3 - 7 Lacs

Chennai, Pune, Delhi

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Job Overview: We are looking for a dynamic and detail-oriented Service Delivery Coordinator with 1-2 years of experience in service delivery management. The ideal candidate will have hands-on experience in managing service requests, coordinating engineers to client sites, and ensuring smooth and efficient service operations. This role will involve managing ticketing systems, aligning engineers, and ensuring on-time delivery of services to our clients. Skills and Qualifications: 1-2 years of experience in a service delivery or coordination role, preferably in IT, facilities management, or a related industry. Proven ability to coordinate field engineers and dispatch resources to client sites efficiently. Good understanding of service level agreements (SLAs) and how to manage tickets in line with SLAs. Strong communication and interpersonal skills, with the ability to interact effectively with engineers, clients, and other stakeholders. Excellent organizational and time management skills, with attention to detail.

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1 - 8 years

16 - 18 Lacs

Chennai

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The Alexa Daily Essentials org makes everyday life smoother and more organized for millions of customers. We strive to make Alexa your trusted daily companion, helping you stay on top of your day with smart reminders, timely alarms, and personalized news that matters to you. From making your kitchen time more enjoyable and efficient by revolutionizing the way families plan meals, shop for ingredients, and prepare food to ensuring you never miss important appointments, were there for lifes daily moments. Join our innovative team as we continue transforming routine tasks into seamless, delightful experiences that help customers make the most of every day. Key job responsibilities As a Support Engineer, you are a SME on your team and act as a subject matter expert for one or more services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning. You lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the change management life-cycle. You deep dive into automation issues to identify problems and work with engineering teams to resolve issues impacting fleet performance and availability. You develop automation tools to assist with daily systems administration tasks. You ll be considered a subject matter expert capable of root causing all platform issues. You design and develop complex high performing scripts and applications. - 2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems

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0 - 5 years

1 - 2 Lacs

Mumbai

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SUMMARY Job Opportunity: Banking Operations Process Executive About the Client: We are working with a CMMI level 4 client, a global IT solutions company specializing in delivering simple and scalable solutions to address complex business problems. With more than 1,500 staff, they provide technical and domain expertise across multiple platforms and industries to help enterprise companies drive productivity, efficiency, and gain the most out of their technology investments. Job Description: Maintain and update customer account related information in client applications. Manage the Bank's branch requests and maintain relationships. Action and respond to ad-hoc requests and escalations in a timely fashion. Timely completion and review of daily work inflow from our commercial bankers, bank customers, and prospects. Willing to learn with limited training and have complete knowledge of client databases/applications designed by the company which are unique. Meet/exceed the customer SLAs/expectations in terms of quality & TAT. Requirements Requirements: Any graduate with 0 to 6 months of work experience in the international banking industry. General awareness of international banking products and services. Open for night shifts (6 PM IST to 4 AM IST) No rotational or day shift. Location Mumbai. Work from the office. Attention to detail.

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2 - 3 years

5 - 8 Lacs

Sahibzada Ajit Singh Nagar

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About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. Our General and Administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader. We're looking for an experienced Senior Financial Representative, Revenue to be part of our Revenue Assurance team. Reporting to the Manager- Revenue Assurance, you'll be responsible for: Managing month-end close activities, ensuring accurate and timely revenue recognition per US GAAP, including reviewing daily orders and assessing revenue recognition criteria Preparing customer-wise revenue variance analysis and reconcile AR & Deferred Revenue balances monthly, including posting long-term/short-term deferred revenue journal entries Ensuring accurate accruals for SLAs, rebates, and reserves, and assist in reviewing monthly and quarterly MIS reports related to billing and revenue Collaborating with the AR team on billing, collections, and resolving payment issues impacting revenue recognition Assisting with special assignments from Headquarters and support the Senior Manager of Revenue with additional tasks as needed What We're Looking for (Minimum Qualifications): MBA with 1-3 years’ relevant experience in a multinational or other big corporate house Ability to understand and effectively apply technical accounting guidance for Revenue Recognition as it relates to revenue arrangements Hands-on Experience with ERP systems, including NetSuite and Salesforce a plus What Will Make You Stand Out (Preferred Qualification): Ability to prioritize workload and manage multiple projects and tasks #LI-HG1 #LI-Hybrid At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here . Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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2 - 5 years

4 - 8 Lacs

Chennai

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesss they love. We re hiring a Manager for our Collections and Support team, reporting to our Senior Manager of Revenue Operations. Key Responsibilities Manage and develop a team of Collections Representatives and Billing Support Representatives, ensuring work is completed in an accurate and timely manner in line with our SLAs Review customer accounts to proactively communicate with customers and internal partners to ensure collection of all outstanding invoice totals Prioritize and manage escalations by working closely with collection representatives and cross functional teams to ensure timely resolution. Respond to customer account inquiries and follow through to resolution in a timely manner Collaborate effectively with internal teams, establishing and maintaining regular cadences to discuss, and track process improvements. Post customer payments, refunds, and deposits by recording ACH and credit card transactions Provide training and guidance to collection representatives on the end-to-end billing and collection process, ensuring they are well-equipped to meet operational goals. Review and ensure that SOPs are current and lead efforts to streamline collection team deliverables for efficiency. Take ownership of key deliverables, including publishing SLA dashboards and key highlights on a monthly basis to monitor performance Consistently meet strict deadlines related to month-end close. Demonstrate strong people management skills by developing, mentoring and fostering growth within the team. Apply problem solving skills to address day-to-day collection operations issues and effectively manage the workload of collection representatives.

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3 - 8 years

4 - 8 Lacs

Mumbai

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Good Communication Skills Typing skills - 20wpm with 80% accuracy Analytical Thinking Comfortable working for a voice process & ok with Rotational shifts Meet daily/weekly/monthly production & quality as per project SLAs /Timelines Responsible for follow up with the Insurance companies on outstanding accounts receivable on behalf of doctor s/physicians/ RCM companies in USA. Production and Quality targets to be met daily. Identifying, correcting the billing errors & resubmitting it to the insurance companies.

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4 - 6 years

9 - 10 Lacs

Bengaluru

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Job Title: Network Engineer II (TCF) Job Description We are seeking an experienced Network resource to join our 24x7 first level support network team focused on both network outages as well as network-related projects. The candidate will be accountable for day-to-day network activities, such as those related to incident and change management, to ensure end user requests are handled and addressed within defined SLAs. The position requires good organizational skills, attention to detail, the ability to troubleshoot and logically solve problems. To be a successful candidate, you will need to have a strong understanding of network infrastructure and network hardware. You will also need to be able to implement, administer, and troubleshoot network devices including Wifi, firewalls, routers, switches, and controllers. A deep knowledge of application transport and network infrastructure protocols is highly desired Provide 24x7 L3/L2 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and SLAs are achieved Conduct InfoSec activities and ID management of Voice devices on a daily, weekly, monthly and quarterly basis to ensure that all devices are complaint with zero deviations per the InfoSec calendar Execute day-to-day network activities as part of Incident management and Change management processes to ensure end users requests are handled and addressed within the defined SLA s Proactively evaluate new and emerging technologies and suggest ways to add value to the existing infrastructure Author and deliver network related documentation Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams Location: IND Bangalore - MTP C4, 3rd Flr Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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10 - 15 years

7 - 12 Lacs

Hyderabad

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Description: The Assistant Manager is responsible for managing a team of at least 100+ members, focusing on Quality Management, Product Management, and Process Management. Key duties include driving productivity, quality, and performance improvements while ensuring adherence to SLAs, TAT, and key metrics such as shrinkage, attrition, and absenteeism. The role requires allocating tasks, mentoring team members, and monitoring their performance to meet quality standards. The Team Lead will also oversee the preparation of daily, weekly, and monthly reports and must possess excellent communication skills for effective collaboration with stakeholders and team members. Requirements: • Ability to manage and lead a team of at least 100+ members. • Strong expertise in Quality Management, Product Management, and Process Management. • Proven experience in implementing measures to improve Productivity, Quality, and Performance. • In-depth knowledge of SLAs, TAT, and key metrics related to Productivity, Quality, Shrinkage, Attrition, Absenteeism, and Performance Reviews. • Skilled in allocating tasks, driving team delivery, and ensuring adherence to quality standards. • Experience in mentoring, monitoring, and guiding team members to ensure high performance. • Proficient in creating and managing Daily, Weekly, and Monthly reports. • Excellent communication skills, with the ability to interact effectively with all team members and stakeholders. Job Responsibilities: • Drive the team to meet business goals in alignment with client-defined SLAs, focusing on quality, productivity, team performance, shrinkage, time spent on tools, TAT, and other metrics. • Maintain, create, and review daily process reports to track team performance. • Monitor daily tasks, prioritize them based on requirements, and assign work to team members. • Follow up on assigned tasks, identify challenges, and proactively find solutions to address them. • Conduct quality audits and provide feedback to ensure continuous improvement. • Perform root cause analysis (RCA) for productivity and quality drops, developing action plans to reduce issues. • Prepare weekly and monthly review decks for stakeholders and clients, sharing insights and progress. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

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4 - 9 years

6 - 11 Lacs

Mumbai

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1) Good RCM & Denials knowledge 2) Good Communication Skills 3) Analytical Thinking 4) Comfortable working for a voice process & ok with Rotational shifts Meet daily/weekly/monthly production & quality as per project SLAs /Timelines Responsible for follow up with the Insurance companies on outstanding accounts receivable on behalf of doctor s/physicians/ RCM companies in USA. Production and Quality targets to be met daily. Identifying, correcting the billing errors & resubmitting it to the insurance companies.

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1 - 7 years

3 - 9 Lacs

Bengaluru

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We re looking for Sales Coordinator for Amazon India Payments Business. The successful candidate will be the process driven, with responsibility for delivering top notch customer experience for programs he/she will be part of. He/she must be an effective communicator and have strong ownership values. He/she will be responsible for the following Own end-to-end process execution for Payments Issuance Business (multiple digital categories) for internal as well as external customers Work closely with our partner and internal teams to ensure 100% SLA adherence and top-notch customer experience Act as a ops consultant for internal customers for digital categories Regular reporting for all SLAs, processes etc. A day in the life About the hiring group Job responsibilities We re looking for Sales Coordinator for Amazon India Payments Business. The successful candidate will be the process driven, with responsibility for delivering top notch customer experience for programs he/she will be part of. He/she must be an effective communicator and have strong ownership values. He/she will be responsible for the following Own end-to-end process execution for Payments Issuance Business (multiple digital categories) for internal as well as external customers Work closely with our partner and internal teams to ensure 100% SLA adherence and top-notch customer experience Act as a ops consultant for internal customers for digital categories Regular reporting for all SLAs, processes etc. Key job responsibilities Working on Bank/Brand reconciliation and invoicing. Working on system configuration on all rewards products. monitoring funding and issuance of manual GCs as expected from business. Tracking and reporting of key metrics on related to rewards and IBD reconciliation for bank and brands. Working closely with bank and brand to ensure sign/recovery on the respective share from bank/brand on IBD reconciliation process. - Bachelors degree - Experience with Microsoft Office products and applications

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