855 Slas Jobs - Page 9

We are looking for a dynamic and hands-on Manager – Talent Acquisition to lead end-to-end hiring for critical roles across our quant and risk roles. The ideal candidate will have a proven track record in hiring for niche skill sets such as credit risk validation, risk modelling, and data science, along with strong experience in technology hiring (Java, React, Scrum Masters). This role will require close collaboration with business leaders and HR partners to ensure a high-quality talent pipeline aligned with business needs. Key Responsibilities: • End-to-End Hiring Ownership: • Manage the full recruitment lifecycle across assigned functions, with a focus on quantitative (risk, modelling) and ...

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the bra...

SELECTION CRITERIA BS Degree in IT (or equivalent) 6-10 years experience in similar role Certified Servicenow Administrator and Certified Application Developer is preferred. Thorough Servicenow Customization & Configuration experience. Integrating Servicenow with other Applications. Experience using Jira and Servicenow. Good knowledge on Workflows, Flow designer, email notifications, Catalog items, Record producers and Ui Policies. Experience on JavaScript for integrations, email configuration, workflows and Clientscripts. Highly talented and problem solving individual with good hands on experience on various scripting modules like Clientscripts, UI policies, Script includes, Business rules ...

As a Service Delivery Coordinator at HSK IT Solutions in Hyderabad, you will play a crucial role in the efficient assignment and tracking of tickets and change requests. Your responsibilities will include: - Monitoring and tracking tickets/change requests and ensuring adherence to Service Level Agreements (SLAs). - Preparing and submitting status reports to minimize exposure and risks on projects, as well as for the closure of escalations. - Developing and guiding team members to enhance their technical capabilities and increase productivity. - Working towards continuous improvement by performing root cause analysis on an ongoing basis. At HSK IT Solutions, we offer a dynamic work environmen...

XPLN GmbH is a Germany-based data analytics company offering competitive intelligence to leading e-commerce players. We are looking for a Product Support Specialist who brings both technical expertise and a proactive approach to improving systems and workflows. As a freelance Product Support Specialist, you will work with global teams to ensure data accuracy, investigate technical issues, support product teams, and contribute to process optimization. Key Responsibilities Monitor and validate crawled product data from marketplaces like Amazon and eBay. Detect, analyze, and document technical issues using tools like Jira or YouTrack. Coordinate with developers to ensure timely resolution of re...

You will be responsible for providing first-level IT technical support by resolving basic to moderately complex technical issues related to program scheduling across Arrows business critical systems. This will involve monitoring scheduled programs in various business applications across the Organization to meet pre-defined SLAs. You will also coordinate the resolution of issues with Development and Level 2 Support Teams, escalate to the Level 2 Support team as needed, and update the existing Action Matrix document as defined in respective IT environments. Additionally, you will research common problems, recommend solutions, prepare Monthly Status reports, and review them with Development/Lev...

As the SOC Manager, you will play a crucial role in leading and managing the Security Operations Center. Your responsibilities will include: - Leading and mentoring SOC staff across L1, L2, and L3 tiers - Overseeing hiring, onboarding, training, certification, and performance evaluations - Coordinating 24x7 shift coverage and ensuring readiness for high-severity incidents - Managing day-to-day SOC operations, including alert triage, incident escalation, and response coordination - Ensuring adherence to SLAs, KPIs, and compliance requirements - Overseeing the implementation and tuning of detection rules, playbooks, and automation workflows - Acting as the escalation point for critical inciden...

Functional Responsibility / Domain Related The role will include following responsibilities: Customized Research on various investment products like AIFs, MFs, PMS for asset managers, distributors and institutional investors Writing analytical articles related to the investment products/ themes, wealth management and general markets Continuous engagement with existing clients Detailed quantitative and qualitative analysis on other financial products like MFs, PMS, ULIPs, PE Funds, REITs, InvITs for bespoke assignments Qualitative Research: Qualitative assessment of AIFs based on various parameters like organisation structure, investment and risk management processes, process due diligence of...

As a Recruitment Manager focusing on Engineering talent acquisition through Vendor Management Systems (VMS), your role entails leading a team of recruiters, collaborating with stakeholders, and ensuring the prompt and high-quality delivery of engineering talent for contingent workforce requirements. The ideal candidate for this position should possess previous experience in automotive, aerospace, construction, or equipment engineering domains. Your key responsibilities will involve: - Leading and mentoring a team of recruiters dedicated to engineering requisitions. - Monitoring team performance and ensuring adherence to SLAs and KPIs. - Managing end-to-end recruitment within VMS platforms. -...

As an Events Specialist, you will be responsible for managing events with a focus on operational excellence, internal process adherence, and ensuring high customer satisfaction. Your role will involve planning, executing, and successfully managing events. Your key responsibilities will include: - Coordinating and executing events - Ensuring all configurations are reviewed and meeting SLAs - Following the event readiness checklist - Maintaining accurate documentation - Providing regular updates to stakeholders - Allocating tasks effectively - Providing accurate estimates and utilizing billable hours efficiently - Managing customer tickets, ensuring timely responses and resolutions - Maintaini...

You are an experienced Oracle ASCP DBA Consultant with a minimum of 10 years of experience in Oracle EBS 12.2, ASCP, Database 12C, 19C, Golden Gate, Dataguard administration, and upgrades. In this role, you will be responsible for serving as the lead admin and single point of contact for all Oracle Database and EBS, ASCP, Middleware Application activities. Your primary responsibilities will include supporting the lifecycle management of business-critical applications, such as installing patches, performing upgrades, managing releases, and administration tasks. - Serve as the lead admin and single point of contact for Oracle Database and EBS, ASCP, Middleware Application activities - Support ...

Cyboard School is one of the fastest-growing edtech companies, and we re excited to invite passionate individuals to join our journey. We are a 100% Online School that empowers learners, and now we re looking for people who want to make a real difference. At Cyboard, you won t just be another employee, you ll be part of a close-knit, dynamic team where your ideas matter. We believe in creating an environment where you can grow, challenge yourself, and succeed. If you re looking for a place where your contributions are valued and your professional development is a priority, Cyboard is the perfect fit for you. Role Overview: We are hiring a Team Lead Customer Support with 6 months to 1 year of...

Responsibilities & Key Deliverables To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships To ensure adherence to scheduled maintenance services thru service dealerships To build and manage relationships with all customers To ensure timely availability of spare parts at service dealerships covering all models To meet service revenue targets and timely service payment collections To establish and develop service dealer network To ensure that all service dealerships adhere to required service norms with capable and skilled manpower To develop service network capability by coaching, motivating and guiding channel partners To ensure Product re...

Working experience on ServiceNow / ticketing tools Working experience on Montoring Tool and Logs Analysis Drive compliance to SLAs, KPIs, operational processes Good Communication & presentation skills Identify, own, track and execute service improvement action items including automation that could make people more efficient, make Infra more stable, reduce incidents, improve compliance, reduce risks etc Join major incident / outage bridge calls and drive teams to restore IT services, Be available on call to resolve P1 / P2 outages People skill development and performance management Support teams in prioritizing work (operations & project work etc , Support team to resolve operational issues M...

Required Skills Incident & Problem Management, Major Incident ManagementMandatory requirement: ITIL v4 (Intermediate) certificationKey responsibilities: Incident Management:o Respond to and manage IT incidents reported by users or detected through monitoring systems o Coordinate with relevant teams or stakeholders to diagnose, prioritize, and resolve incidents in a timely manner o Ensure that incidents are properly documented, tracked, and communicated to all relevant parties o Implement incident management processes and procedures to streamline response and resolution efforts o Conduct post incident reviews to identify root causes and recommend preventive measures Problem Management:o Proac...

SUMMARY About The Client : A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Job Title: Senior Process Executive (SPE) Domain : P & C Insuranc e operations ( Guidewire with c...

Role Overview: PSA BDP, a member of the PSA Group, is seeking a knowledgeable individual with a minimum of 15 years of experience in Customs operation and customer services. As a key member of the team, you will be responsible for managing customer relationships, ensuring SLAs are met, and driving regional customer budgets. Your role will involve monitoring performance metrics, preparing reports, and collaborating with internal stakeholders to deliver exceptional service to customers. Key Responsibilities: - Manage the relationship of a defined number of customers and prospects - Maintain SLAs with SOPs and conduct monthly performance reviews with customers - Deliver regional and/or country ...

As an Associate Manager - BIOps Program Management, your primary role will be to support and optimize Business Intelligence Operations (BIOps) programs. This includes implementing scalable strategies, improving BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions. **Key Responsibilities:** - Assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies. - Contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance. - Support the development and ...

As the Customer Experience & Operations Head at Eternz, you will play a crucial role in revolutionizing the jewelry industry by overseeing the day-to-day business operations and managing pre-order and post-order customer interactions. Your responsibilities will include: - Leading the customer support team to provide exceptional service through various channels such as chat, email, and phone. - Developing and implementing scalable support processes, including SOPs, SLAs, and escalation protocols. - Monitoring and optimizing key metrics like NPS, CSAT, First Response Time, and Resolution Time. - Managing high-touch customer escalations with timely and empathetic resolutions. - Establishing fee...

Role Overview: As a Contract Management professional, your primary responsibility will be to ensure that all intake requests are complete and accurate. This will involve coordinating with Engagement teams and Member Firms to gather necessary information for the preparation of contracts. You will be tasked with preparing contracts in accordance with Risk Management approved templates and reviewing them to ensure data accuracy. Your role will require collaboration with the QRM team to seek approvals and ensure adherence to Turn Around Time for Contracts. In case of any issues, you will escalate them and be responsible for submitting contracts with the required quality standards within agreed S...

Role Overview: As an Experienced Associate at PwC, you will collaborate with a team of problem solvers to address complex business challenges spanning from strategy to execution. Your responsibilities at this level encompass but are not limited to: Key Responsibilities: - Demonstrating a minimum of 0.6 to 2 years of experience with Oracle Cloud applications or ERP. - Possessing strong technical proficiency in OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion. - Being well-versed in OIC and managing intricate integrations. - Exhibiting expertise in crafting SQL Queries and PLSQL Programming. - Working experience with APEX/JCS/VBCS is desirable. - Proficiency in...

As a Quality Paperwork Candidate with an Aviation background at Capgemini, you will play a crucial role in reviewing paperwork provided by suppliers. Your responsibilities will include managing a team of 16 CSRs, overseeing performance management, handling client stakeholders effectively, and promoting process enhancements. Ensuring the maintenance of SLAs and KPIs will be essential in this role. You will have the opportunity to access one of the industry's most extensive digital learning platforms, offering over 250,000 courses and various certifications. Capgemini provides a collaborative community of colleagues worldwide, enabling you to rethink what is achievable and contribute to assist...

Role Overview: As a valued member of the Thrillophilia team, you will be responsible for fostering a healthy, motivated, and collaborative culture to support the professional growth of internal staff. Your role will involve managing the Support team and overseeing day-to-day Support Operations, including shift operations, scheduling, training, and ensuring round-the-clock support coverage. You will play a crucial role in all aspects of Support operations management, from Hiring and Training to Professional Development of the Customer Support Engineers. Your expertise will be key in defining a support process that enables the support team to scale effectively with the companys growth. Collabo...

As a Business Development Specialist for our team, you will play a crucial role in expanding our client base and securing new projects. Your responsibilities will include: - Utilizing your minimum of 1.5 years of hands-on experience in business development and bidding on platforms like Upwork to identify, engage, and secure new business opportunities. - Demonstrating your proven ability to write effective proposals tailored to IT services, showcasing your understanding of IT project lifecycles, terminology, and service types such as web/app development, cloud, and DevOps. - Managing multiple bids and deadlines simultaneously, showing your self-motivation and ability to work independently. - ...

Role Overview: As a Service Delivery Manager at Jintech Solution Limited, you will be responsible for overseeing service delivery operations, leading the support team, and ensuring customer satisfaction through the maintenance of high service standards. Your role will involve managing day-to-day operations, coordinating with the support team for issue resolution, monitoring service KPIs, and ensuring adherence to SLAs. You will play a crucial part in maintaining high levels of customer satisfaction, fostering effective communication with clients, and collaborating with internal teams to enhance service quality and operational efficiency. Additionally, you will be expected to handle escalatio...