848 Slas Jobs - Page 8

Manage and resolve technical incidents Ready to work 24X7 Troubleshoot complex issues related to trading platforms/ financial systems Collaborate with development, operations, and technical teams (infrastructure, network, database) to resolve incidents Coordinate with technical teams to identify root causes and implement fixes Ensure timely resolution and meet SLAs Provide updates to stakeholders on incident status and resolution Required Skills: Trading platforms and financial systems experience Operating systems (Windows, Linux) Hands on Monitoring tools and incident management tools Excellent analytical and problem-solving skills Strong communication and coordination skills Preferred Skil...

Responsibilities Indicative years of experience: 4+ years Role Description: Log, diagnose and resolve medium and complex system problems and issues reported by business by referring to system documents Triage system problems to appropriate technical teams; communicate the outages to the business and technical teams Provide permanent resolutions to recurring issues Work as an expert on one or more applications/functionality (in a support area) to provide required support to the business users Help in on-boarding and training new team members Reporting relationship: This role will report to Delivery Manager / Senior Delivery Manager Key Responsibilities: Work independently on production incide...

1) Good RCM Denials knowledge 2) Good Communication Skills 3) Analytical Thinking 4) Comfortable working for a voice process ok with Rotational shifts 5) Undergraduate/ Graduate with minimum 6 months + AR Domain Experience Disclaimer: GeBBS never charges fees or accepts payments for job applications. . Roles Responsibilities Meet daily/weekly/monthly production quality as per project SLAs /Timelines Responsible for follow up with the Insurance companies on outstanding accounts receivable on behalf of doctor s/physicians/ RCM companies in USA. Production and Quality targets are to be met daily. Identifying, correcting the billing errors resubmitting it to the insurance companies.

Key Responsibilities: Lead a team of Assistant Managers and their respective implementation teams, providing direction, mentorship, and performance feedback Build a high-performing culture focused on collaboration, accountability, and continuous improvement Foster professional development and growth opportunities for team members Manage the execution of multiple payroll implementation projects, ensuring timely delivery, adherence to scope, and budget compliance Ensure standardization and consistency in implementation methodologies across teams Drive root cause analysis and resolution of project issues, risks, and escalations Act as a senior point of contact for key clients during the impleme...

Key Responsibilities Invoice Processing & Compliance Oversee end-to-end vendor invoice processing (PO/Non-PO, 2-way/3-way match). Ensure compliance with GST, TDS, MSME Act and input tax credit rules. Manage vendor master data accuracy and duplicate invoice prevention. Payments & Vendor Management Review and approve vendor payment runs (F110 / H2H / Wire / ACH). Monitor vendor ageing, advance payments, and ensure on-time disbursements. Address vendor queries and resolve disputes in coordination with procurement and plants. Reconciliations & Reporting Perform vendor account reconciliations and resolve open items. Support accruals, month-end closing, and preparation of AP-related MIS and schedu...

As a part of this role, you will be responsible for managing client/vendor SLAs and MSAs. You will carefully review, analyze, and execute contracts and agreements. Your role will involve identifying red flags in legal documents and taking corrective action. It is essential that you can work independently with minimal supervision. In addition to the above responsibilities, we are seeking someone who has a good understanding of the US staffing compliance landscape and is prepared to start contributing effectively from the beginning.,

In this role as a FP&A Analytics Lead for Treasury Markets CFO business at Standard Chartered, you will be responsible for managing various reports for the Treasury business across P&L and Balance sheet. You will lead a team in delivering CFO level presentations such as GPR, GALCO, TFF, BSR, BRC, NIM meetings with quality commentaries and explanations. Additionally, you will be involved in Treasury PnL and Balance sheet forecasting, FTP modelling, RWA validation, structural hedge actuals reporting, and ensuring adherence to SLAs, KPIs, internal metrics, and FMG wide policies. You will also be responsible for identifying and managing risk and control breakdowns, maintaining effective processe...

You have proven experience in leading managed services or IT operations in a senior role. You possess a strong understanding of ITIL processes, service management, and SLAs. Your excellent leadership and team management skills enable you to drive a high-performance culture within the team. Your capabilities in customer relationship management are commendable. You have experience in budgeting, financial management, and profitability metrics. Your communication and negotiation skills are excellent. A Bachelor's degree in Information Technology, Computer Science, or a related field is required, with a Master's degree being preferred. Certifications in ITIL, PMP, or similar frameworks are consid...

As a Deputy Manager/Manager - Quality Audit in US Healthcare, your role involves providing day-to-day direction to Lead Associates and ensuring that Quality Targets are met. You will be responsible for designing and standardizing the Quality Management System, ensuring compliance with contractual deliverables, and implementing initiatives to drive performance. Additionally, you will supervise Assistant Managers Quality, design KPIs and KRAs, and conduct projects to improve team performance. Your responsibilities also include coordinating with departments to implement Quality Programs, developing plans to minimize costs and increase productivity, and creating process documentation. You must p...

As a Infor Lawson Administrator at Radiansys, your responsibilities will include: - Leading the administration of Infor S3 / Lawson application along with the Lawson server administration. - Troubleshooting and resolving technical issues across environments. - Demonstrating strong expertise in Lawson user administration LSA and IFS, Landmark Technology, IPA, LTM, LBI and Lawson Jobs. - Having experience in application migration and implementation. - Possessing familiarity with Infor OS, Ming.le, BSI and MHC. - Understanding of ITIL and SLAs is a must. - Showcasing excellent communication and stakeholder management skills. To excel in this role, you should have the following qualifications: -...

As a Service Desk Technician, your role involves providing first-level technical support to end-users through various channels such as phone, email, and in-person. You will be responsible for assessing and qualifying requests, diagnosing and troubleshooting hardware, software, and network issues, as well as assisting with the installation, configuration, and maintenance of computer systems and peripherals. Your duties also include processing demands, resolving incidents following procedures, and recording incidents/service requests using the ticketing system. It is important to ensure timely resolution of incidents in line with service level agreements (SLAs) and to escalate complex issues t...

As a CEC Verifier, you will play a crucial role in our Customer Experience Center, specifically within the Inbound-Retail Liabilities team. Your primary responsibility will be to verify insurance leads generated by our CEC officers, ensuring the accuracy and integrity of the information. This role is integral to maintaining our high standards of customer service and compliance. A minimum of 2 years of experience in a similar verification or customer service role, preferably in the banking or insurance industry. Strong attention to detail and excellent analytical skills. Proficiency in using Microsoft Office suite, particularly Excel, for data analysis and reporting. Excellent communication s...

As a Process Lead - Procurement Helpdesk within the Global Procurement department at Fidelity, you will be responsible for effectively managing the procurement helpdesk operations and ensuring a seamless experience for end users. Your role will involve answering end user queries, resolving tickets, and managing transactional issues by fostering collaboration between the operations team and end users/suppliers. Additionally, you will play a key role in daily operations, focusing on transaction aging and escalation management. Your responsibilities will also include leading ServiceNow adoption, conducting trainings, and driving enhancements to the platform. To excel in this role, you should ha...

Handling customer queries / complaints primarily on Social Media websites followed by email/Calls, for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Manager or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Descripti Graduate Should be internet-s...

Handling customer queries / complaints primarily on Social Media websites followed by email/Calls, for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Manager or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Descripti Graduate Should be internet-s...

Handle high volume of Overseas incoming calls, emails, and other communication channels related to Maersks services and inquiries. Provide accurate and reliable information to customers regarding Maersks products, services, processes, pricing, and delivery times. Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as sales, finance, logistics, and operations, to coordinate and resolve customer requests or concerns. Accurately record customer interactions and transaction details in the designated Cloud Telephony System. Continuously develop and maintain a comprehensive understandi...

Omnichannel Routing Concepts: A solid understanding of omnichannel routing principles and how to apply them in a contact center environment This includes knowledge of how to route interactions from various channels, such as work item, email to the appropriate agents or queues Familiarity with different omnichannel routing strategies and their impact on customer experience is crucial This also encompasses understanding the integration points between different channels and the Genesys platform Workflow Design & Optimization: Expertise in designing and optimizing contact center workflows to streamline processes, improve efficiency, and enhance the customer experience This includes analyzing exi...

Yearsof Experience : 10+ years of experience working in a customer facingtechnical service delivery or support role (design, implementation, consulting,infrastructure, and/or cloud service system administration). Qualifications :Bachelors or masters degree in computer science, Information Technology, or arelated field. JobDescription: Service Deliver Manager/ Project Manager is engaged with the client accountlevel and is a trusted adviser; providing visibility, service reviews andreporting through all phases of the implementation life cycle. Thesuccessful candidate will be working closely with other Umbrella teams toensure that all changes to a customers environments are smoothly carried out...

We are looking for a dynamic and hands-on Manager – Talent Acquisition to lead end-to-end hiring for critical roles across our quant and risk roles. The ideal candidate will have a proven track record in hiring for niche skill sets such as credit risk validation, risk modelling, and data science, along with strong experience in technology hiring (Java, React, Scrum Masters). This role will require close collaboration with business leaders and HR partners to ensure a high-quality talent pipeline aligned with business needs. Key Responsibilities: • End-to-End Hiring Ownership: • Manage the full recruitment lifecycle across assigned functions, with a focus on quantitative (risk, modelling) and ...

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the bra...

SELECTION CRITERIA BS Degree in IT (or equivalent) 6-10 years experience in similar role Certified Servicenow Administrator and Certified Application Developer is preferred. Thorough Servicenow Customization & Configuration experience. Integrating Servicenow with other Applications. Experience using Jira and Servicenow. Good knowledge on Workflows, Flow designer, email notifications, Catalog items, Record producers and Ui Policies. Experience on JavaScript for integrations, email configuration, workflows and Clientscripts. Highly talented and problem solving individual with good hands on experience on various scripting modules like Clientscripts, UI policies, Script includes, Business rules ...

As a Service Delivery Coordinator at HSK IT Solutions in Hyderabad, you will play a crucial role in the efficient assignment and tracking of tickets and change requests. Your responsibilities will include: - Monitoring and tracking tickets/change requests and ensuring adherence to Service Level Agreements (SLAs). - Preparing and submitting status reports to minimize exposure and risks on projects, as well as for the closure of escalations. - Developing and guiding team members to enhance their technical capabilities and increase productivity. - Working towards continuous improvement by performing root cause analysis on an ongoing basis. At HSK IT Solutions, we offer a dynamic work environmen...

XPLN GmbH is a Germany-based data analytics company offering competitive intelligence to leading e-commerce players. We are looking for a Product Support Specialist who brings both technical expertise and a proactive approach to improving systems and workflows. As a freelance Product Support Specialist, you will work with global teams to ensure data accuracy, investigate technical issues, support product teams, and contribute to process optimization. Key Responsibilities Monitor and validate crawled product data from marketplaces like Amazon and eBay. Detect, analyze, and document technical issues using tools like Jira or YouTrack. Coordinate with developers to ensure timely resolution of re...

You will be responsible for providing first-level IT technical support by resolving basic to moderately complex technical issues related to program scheduling across Arrows business critical systems. This will involve monitoring scheduled programs in various business applications across the Organization to meet pre-defined SLAs. You will also coordinate the resolution of issues with Development and Level 2 Support Teams, escalate to the Level 2 Support team as needed, and update the existing Action Matrix document as defined in respective IT environments. Additionally, you will research common problems, recommend solutions, prepare Monthly Status reports, and review them with Development/Lev...

As the SOC Manager, you will play a crucial role in leading and managing the Security Operations Center. Your responsibilities will include: - Leading and mentoring SOC staff across L1, L2, and L3 tiers - Overseeing hiring, onboarding, training, certification, and performance evaluations - Coordinating 24x7 shift coverage and ensuring readiness for high-severity incidents - Managing day-to-day SOC operations, including alert triage, incident escalation, and response coordination - Ensuring adherence to SLAs, KPIs, and compliance requirements - Overseeing the implementation and tuning of detection rules, playbooks, and automation workflows - Acting as the escalation point for critical inciden...