220 Slas Jobs - Page 8

Loan Servicing Specialist - Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Loan Servicing Specialist - Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs. Comply 100% with process-related policies, guidelines, and controls. Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. Support the secondary trading desk with trade booking and settlements. Liaise with internal departments and external contacts, including Borrowers and Banks. Ensure timely follow-ups with agents/customers for missing notifications. Complete all funding within SLAs on the same day. Serve as the SME and first internal POC for process-related queries. Act as the first escalation point for process-related issues. Maintain attention to detail to ensure accurate document processing. Identify and implement process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills for analyzing large data sets. Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to meet business objectives. Communicate effectively and work independently on multiple assignments with strong interpersonal skills. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that require escalation. Demonstrate strong domain learning and interpersonal communication skills. Apply analytical thinking and problem-solving skills. Possess knowledge of product lifecycle and area product management.

Key Responsibilities: Incident Handling Resolution: Take ownership of major incidents, ensuring prompt resolution and minimal business disruption. Lead investigations, diagnostics, and resolution efforts in collaboration with technical teams, ensuring clear and timely communication with stakeholders regarding incident status, impact, and progress. Process Governance: Establish and enforce incident management processes in alignment with ITIL best practices. Maintain accurate records of incidents, root causes, and resolutions for reference and continuous process improvement. Conduct post-incident reviews to identify lessons learned and implement improvements. Communication Coordination: Serve as the central point of contact for all major incidents. Escalate incidents as required and coordinate with IT support, development, and business units. Ensure proper documentation and reporting, providing executive summaries and detailed reports as needed. Monitoring Reporting: Track incident trends and key performance indicators (KPIs) to assess the effectiveness of incident management. Analyze data to recommend process improvements and preventive actions. Stakeholder Vendor Management: Collaborate with external vendors and service providers to ensure efficient incident resolution. Manage service-level agreements (SLAs) related to incident response and resolution.

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills and Capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Job Summary To provide and ensure the timely and high-quality service and deliverables to leading private equity and funds clients under the guidance and direction from supervisors, allocated to you on a regular basis. Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements. Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and areas of development. Responsible in preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. Responsible in preparation and completion of capital call and distribution workings along with notices and release to respective investors. Assist with conversion of Private Equity Funds from other accounting applications to Investran. Assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). This entails assisting in all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. To assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. Core Responsibilities Responsible for the preparation of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients. To ensure all deliverables are timely and accurate. Acquiring knowledge of designated clients' requirements and deliverables. Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements. Proactively seeks adequate training, feedback, and support in both technical and non-technical aspects of the role. Guides new peers and/or junior members of the team on the client specifics and other deliverables (Technical). Tasks & Duties Cluster Client Delivery Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables. Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements. To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant. Delivers consistent and quality information within the agreed timeframes. Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines To be knowledgeable with the components of the reports generated by the appropriate platform/s To be able to review outputs and all other deliverables prepared. To address review comments. Takes ownership, prepares, and replies to cluster/Client/Investor’s queries within 24 hours. Escalate any job-related issues and concerns to the appropriate authorities in a timely manner. Provides support to the rest of the team and other teams, as needed. To act as an alternate for Senior Accountants or Assistant Managers based on business needs. Responsible for consolidating queries, requirements, and comments from the client. Researches and validates the team's interpretation of the requirements, when needed, to the technical team. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Sets up, monitors, updates and closes all deliverables via the workflow planner. Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Reports any breaches, complaints, or errors to appropriate authorities in a timely manner. Assists in the preparation of error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. Manages Conflict - Handling conflict situations effectively, with a minimum of noise. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Organizational Savvy - Manoeuvring comfortably through complex policy, process, and people-related organisational dynamics.

Join us as a Customer Service & Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You ll be liaising with customers and businesses to accurately collect information to solve their queries. You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers daily. Were offering this role at senior analyst level. What youll do As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and tactfully within our SLAs. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and always maintain an understanding of their needs. Your day-to-day will include: Authorising and investigating all transactions to our KPIs Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience. Supporting with process training and knowledge sharing in the team The skills youll need To excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines. You ll also demonstrate: An awareness of changes in trends, policies and regulations An understanding of our industry and its customers

Job Summary To provide and ensure the timely and high-quality service and deliverables to leading private equity and funds clients under the guidance and direction from supervisors, allocated to you on a regular basis. Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements. Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and areas of development. Responsible in preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. Responsible in preparation and completion of capital call and distribution workings along with notices and release to respective investors. Assist with conversion of Private Equity Funds from other accounting applications to Investran. Assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). This entails assisting in all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. To assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. Core Responsibilities Responsible for the preparation of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients. To ensure all deliverables are timely and accurate. Acquiring knowledge of designated clients' requirements and deliverables. Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements. Proactively seeks adequate training, feedback, and support in both technical and non-technical aspects of the role. Guides new peers and/or junior members of the team on the client specifics and other deliverables (Technical). Tasks & Duties Cluster Client Delivery Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables. Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements. To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant. Delivers consistent and quality information within the agreed timeframes. Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines. To be knowledgeable with the components of the reports generated by the appropriate platform/s To be able to review outputs and all other deliverables prepared. To address review comments. Takes ownership, prepares, and replies to cluster/Client/Investor’s queries within 24 hours. Escalate any job-related issues and concerns to the appropriate authorities in a timely manner. Provides support to the rest of the team and other teams, as needed. To act as an alternate for Senior Accountants or Assistant Managers based on business needs. Responsible for consolidating queries, requirements, and comments from the client. Researches and validates the team's interpretation of the requirements, when needed, to the technical team. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Sets up, monitors, updates and closes all deliverables via the workflow planner. Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Reports any breaches, complaints, or errors to appropriate authorities in a timely manner. Assists in the preparation of error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. Manages Conflict - Handling conflict situations effectively, with a minimum of noise. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Organizational Savvy - Manoeuvring comfortably through complex policy, process, and people-related organisational dynamics.

To process Australian payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified To provide an effective and efficient Australian payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees salaries Respond to requests, queries and complaints from external customers in a friendly and efficient manner to enhance customer loyalty To own and manage the quality and accuracy of operational tasks of the team To support and help facilitate 100% SLA attainment for the team through effective WFM Be a SPOC to the Clients (Internal / External) Be the Innovation champion for the process and team Main responsibilities-Production Responsible for processing Australian payrolls and HR tasks and Meeting Targets Providing Feedback on Quality Issues Found during Audits Responsible for timely escalation of production related issues Responsible for maintaining Accuracy for the team Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc. Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines Calculates, prepares and transmits manual payments and third-party disbursements Coaches and advises team members on Systems and PC usage Suggests ways in which systems and procedures can be improved to enhance the business Responsible to track and manage SLAs Help TL manage escalations for the team including RCAs, tracking, data collation and analysis Main responsibilities-Compliances Following ISMS Compliance Of The Team Adhering To Company Policies, Rules And Regulations Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process Adhering to Work Timings, Leave Schedules

Has responsibility for handling daily Documentation tasks in line with the Client/Process IOPs and ensures quality of service is maintained at all times. May support peers with technical or process related challenges during process execution The Export/Import Documentation Specialist is responsible for the accurate preparation, submission, and timely processing of all export and import documentation to relevant stakeholders. This role requires adherence to established Internal Operating Procedures (IOPs) and the proactive identification of any deviations, ensuring compliance with all required standards. The specialist will ensure the quality of data used in documentation processes to meet established Service Level Agreements (SLAs), provide up-to-date knowledge and training on processes, and support continuous improvement initiatives, including performing root cause analyses in the event of escalations. This position may also involve training new hires and guiding them through the process(es). Key Responsibilities: Document Preparation & Submission: Prepare all necessary export and import documentation accurately and in a timely manner. Submit the documentation to the relevant internal and external stakeholders as per the defined timelines. Adherence to IOPs: Ensure strict compliance with Internal Operating Procedures (IOPs) during all stages of documentation preparation and submission. If any deviations from the process are identified, these should be proactively communicated to the relevant stakeholders for further review. Data Quality Assurance: Focus on maintaining high standards of data quality and integrity. Ensure that all information included in the documentation is accurate, complete, and up-to-date to meet SLAs. Knowledge of Process & IOPs: Stay informed about updates and changes to internal processes and IOPs, ensuring that documentation adheres to the latest standards and regulations. Participate in regular training to maintain process knowledge. Root Cause Analysis: In the event of escalations or issues with documentation, conduct root cause analysis to identify the underlying causes. Develop and implement corrective actions to prevent recurrence and improve future processes. Training & Mentorship: Train and onboard new hires on the documentation preparation process and IOPs, ensuring they understand the procedures and standards. Provide ongoing support and guidance to team members to maintain consistency and efficiency in documentation practices. Required Skills and Qualifications: Strong knowledge and understanding of export and import documentation procedures. Detail-oriented with a focus on ensuring data accuracy and quality. Ability to work with stakeholders to resolve issues and meet deadlines. Proactive approach to identifying process deviations and taking corrective action. Strong communication and interpersonal skills for collaborating with both internal and external stakeholders. Ability to perform root cause analyses and implement improvements. Experience with training and mentoring new hires. Up-to-date with training on internal processes and IOPs. Preferred Qualifications: Previous experience in a logistics or international trade role. Familiarity with regulatory requirements related to international trade and customs documentation. Experience working with SLAs in a process-driven environment. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. . We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

The role entails ensuring stability of dialer application, telecom lines performance management, real-time monitoring, and reducing idle time of the agents by delivering system enhancements required to better the existing process in the most cost-efficient and technology-effective manner. Role & Responsibilities Dialer Operations Management: Oversees the operation and maintenance of the dialer system used in the contact center or collection environment. To ensure the dialer system is configured properly and running smoothly to optimize contact center efficiency. Dialing Strategy and Optimization: Responsible for developing and implementing dialing strategies that maximize contact center productivity and efficiency. Campaign Management: Should manage outbound dialing campaigns and their associated parameters, such as dialing lists, scripting, call dispositions, and call routing rules. Should collaborate with stakeholders to understand campaign goals and requirements, ensure compliance with regulations and industry best practices, and optimize campaign performance. Performance Monitoring and Reporting: Monitors dialer performance and campaign metrics to identify trends, patterns, and areas for improvement. Generate reports on campaign effectiveness, agent performance, and dialer system performance. To analyze data to provide insights and recommendations for optimizing dialer operations. Compliance and Regulatory Adherence: Ensures compliance with applicable regulations and guidelines, such as TCPA (Telephone Consumer Protection Act) and DNC (Do-Not-Call) regulations. To implement and enforce dialing policies and procedures to protect consumers' rights and mitigate legal risks associated with outbound dialing operations. Dialer System Administration: Should handle the administration and configuration of the dialer system. To manage dialer settings, maintain call lists, import/export data, and oversee system integrations with other contact center tools and technologies. To troubleshoot technical issues and liaise with IT or vendor support for problem resolution. Vendor Management: Should interact with dialer system vendors or service providers. Participate in vendor evaluations, contract negotiations, and performance monitoring. Should ensure that vendors deliver quality services, meet service level agreements (SLAs), and address any technical or operational issues promptly. Continuous Improvement: Should drive continuous improvement initiatives to enhance dialer system functionality, campaign performance, and overall contact center operations. Should identify process bottlenecks, recommend system enhancements or automation opportunities, and implement best practices to increase efficiency and productivity. SIM/SIP Management: Should overlook the SIP and SIM requirements. Educational Qualification Bachelor's degree in a related field (preferred). Minimum Experience 3-6 years of experience in call center management, automation, or a similar role. Job Specific Skills 3-6 years of experience in call center management, automation, or a similar role. Proficiency in using dialer software and call center technologies. Strong knowledge of compliance regulations, including TCPA and DNC rules. Excellent communication, leadership, and problem-solving skills. Analytical mindset and the ability to make data-driven decisions. Strong organizational skills and attention to detail

A device associate s primary responsibility is to execute test case instructions and report discrepancies. Associate will be responsible for successful and on time delivery of results. Role & Responsibility - Execute test cases prepared for testing software builds - Perform test case execution and report bugs accurately - Understand testing procedures and guidelines for new builds/releases - Perform regression and repetitive testing exercises to qualify builds without compromising on quality - Use software tools for data capture on a daily basis - Be comfortable with capturing results, communicating and escalating failures and providing individual status reports - Raise all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLAs - Bachelors degree - Knowledge of QA methodology and tools

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of P rocess Developer –Hire To Retire You're responsible for Leading and grooming team leaders ensuring all the process activities are completed and SLAs met Responsibilities Update and maintain Employee Data Process Weekly, Bi- weekly and Semi-Monthly employee payroll payments on time. Process On-cycle payroll and Off-cycle payments Setup and maintain general payroll deductions like benefits, W4’s, Garnishments etc., Check and update Timekeeping system Handle payroll Inputs and reconcile in T&A system Process vacation accruals and reconciliation Reconcile tax reports for employees and employers Handling Customer Queries through calls and emails Ensure quality in payroll inputs and handle email queries Handling Robust SOPs (Standard Operating Procedures) as per agreed terms and conditions Perform Payroll Regulatory and Compliance Reporting Proactively Identify pain areas in the process and collaborate with the quality team / supervisor to come-up with lean ideas Good Communication and team player Qualifications we seek in you! Minimum qualifications Commerce Graduate Significant experience in Accounting Payroll Preferred qualifications Excellent Social Skills and communication skills (verbal and written) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Position: Peoplesoft HR and Payroll Functional Experience: 5+ years Location: Pan India Detailed JD: As a PeopleSoft Developer , the resource will be a contributor within a team of skilled software engineers and analysts focused on supporting and maintaining Peoplesoft HR and Payroll application. Primary Responsibilities: Code/develop/configure robust, configurable, and scalable solutions that fulfill customer needs and resolve user issues. Collaborate with team members to help resolve incident tickets related to HR/payroll application raised by employees across the company. Understand functional requirements and business needs and fully incorporate them into high-quality, low defect solutions. Support functional and technical testing. Plan and execute deployments and releases. Support daily batch/incident monitoring processes and ensure to meet business SLAs. Work proactively to monitor application availability and ensure business SLA is met. Attend business and team meeting, help translate requirements and other project documents. Demonstrated success in delivering products and value within an Agile development framework. Qualification 2 to 4 years of experience in development (App Engine/PeopleCode /SQR) Strong functional knowledge in Peoplesoft HR and Payroll area. 2 to 4 years of experience in SQL (Oracle DB)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of P rocess Developer –Hire To Retire You're responsible for Leading and grooming team leaders ensuring all the process activities are completed and SLAs met Responsibilities Update and maintain Employee Data Process Weekly, Bi- weekly and Semi-Monthly employee payroll payments on time. Process On-cycle payroll and Off-cycle payments Setup and maintain general payroll deductions like benefits, W4’s, Garnishments etc., Check and update Timekeeping system Handle payroll Inputs and reconcile in T&A system Process vacation accruals and reconciliation Reconcile tax reports for employees and employers Handling Customer Queries through calls and emails Ensure quality in payroll inputs and handle email queries Handling Robust SOPs (Standard Operating Procedures) as per agreed terms and conditions Perform Payroll Regulatory and Compliance Reporting Proactively Identify pain areas in the process and collaborate with the quality team / supervisor to come-up with lean ideas Good Communication and team player Qualifications we seek in you! Minimum qualifications Commerce Graduate Significant experience in Accounting Payroll Preferred qualifications Excellent Social Skills and communication skills (verbal and written) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job description Role : Senior Advisor Customer Service Industry : Telecoms, Managed IT, Security Market Place : United Kingdom. Market Segment : Business to Business, Business to Consumer, United Kingdom Nature : Inbound client service calls, live chats client emails, customer happiness customer success, resolve tickets, meet SLAs, performance under stringent audit conditions, subject matter expert. Role Description: - Pertaining to this role, youd be a great fit, if you have been actively delivering customer service activities specifically within a local UK Telecoms. You must have minimum 2 years experience in a high-octane aftercare environment, a true passion for meeting SLAs customer happiness, troubleshooting queries in billing technical faults, achieving true customer success achieving very targeted ticketing SLA KPIs during consistent weekly audits. Working with all stakeholders in ensuring the success of open tickets, regular follow ups via calls, text emails will be some of the every-day tasks you will be expected to deliver with visual KPIs evaluated each month. This selected incumbent will be given company funded training, all requisite tools, a start of the art helpdesk. Role Pre-requisites: - Minimum 24 months experience in any local UK Telecoms related customer service or aftercare operation. Be able to demonstrate impeccable English communication skills - MANDATORY Plenty of personality a real passion for closing tickets creating customer happiness Loads of patience in crunch situations, willingness to fight extra mile for a customer. Must take up role only if willing to be committed for the long term. Other Details : Shift Timings : 1:15pm to 10:30pm - Monday to Friday 1:15pm to 6:30pm - Alternate Saturdays. Drop Facilities provided - Company Funded Medical Insurance for you and your immediate dependants - Company Funded. Free Cafeteria in office.

1. Drive home connect and care operations in the assigned territory. 2. Source and train technicians by teeing up with target colleges. 3. Conduct classroom and on the job trainings for technicians. 4. Mentor and guide technicians to enhance productivity. 5. Ensure zero defect execution of home connect activity. 6. Drive home connect installation and fault repair related SLA. 7. Ensure customer satisfaction. 8. Ensure adherence to processes as per company defined SLAs.

If youre the sort of person who obsesses about high levels of customer service and is passionate about managing key HR activities, then we have a role for you! Pontoon is looking for an Sourcer who can competently manage the day-to-day HR operations. Someone who is easy to do business with and capable of resolving challenging issues. Someone who is also a data entry whiz and can expertly and accurately maintain vendor information systems. What does a day in the life of a Pontoon Engagement Coordinator look like An Engagement Coordinator is a wizard on admin tasks and data entry. You are responsible for our contactor onboarding process and will spend much of your time responding to inquiries, making assignment updates and changes, answering questions or concerns on invoices and timesheets, working on visa letter requests and coordinating general reporting requests, among other administrative and data entry activities. You will experience a high volume of calls, tickets, and emails that require responses according to client SLAs, so being a great communicator who works with a sense of urgency and accuracy is the recipe to success. You ll spend much of your day in Vendor Management technology and will be a subject matter expert for both your team and the client before you know it! At Pontoon, we are customer obsessed. We partner with some of the largest companies in the world, to transform their talent strategy. We are game changers who don t believe in standing still. If you are looking to make an impact and to learn and develop, then Pontoon is the place for you to thrive.

Job Description Responsible for logging tickets, monitoring, assigning tickets to respective support engineers. Providing first level of remote technical support to clients. Making sure that the tickets are responded within the required time frame to meet the SLAs. Escalating the calls to support manager if tickets are not responded or resolved within the time. Vendor management. IT assets management. Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers. Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.

Job Description: Detailed JD *(Roles and Responsibilities) Have an experience in SAP SD including S/4 HANA Implementation/Support Must possess good communication skills with the ability to understand business processes and translate the same into SAP Solution Must be strong in Order-to-Cash processes, pricing and billing and delivery processing Must have participated in providing designs for RICEFW elements Should have experience in an EDI environment; iDoc processing Should have experience in the integration SD with MM, FICO PE Should have strong SAP Standard configuration knowledge and good SAP project process knowledge Monitoring the tickets ques and managing the same within the SLAs. ",

The analyst is an executive role assisting Manager and Assistant Manager by (a) preparing draft secretarial documents, board minutes/resolutions, regulatory forms (b) updating Corporate records and database (c) ensure all secretarial compliances/filings are done within statutory deadlines; (d) maintain and update work trackers on regular basis. Job title: Analyst - Secretarial Job Description: Perform draft Secretarial documents as per Secretariat processes with diligence for all group entities. Monitoring and seeking confirmation of overseas secretarial compliances from local service providers (Cyprus, US, Poland, Switzerland, Germany, South Africa, India, Bulgaria, Hongkong, IOM, Dubai and Libya) Responsible for end-to-end closure of corporate secretarial tasks within agreed SLAs Keep a close watch on the progress of various secretarial tasks of Secretariat Team by creating and updating work trackers regularly Cross handling tasks and multi-tasking activities to ensure diverse learning experience Be proactive on issues and challenges faced at workplace Maintain up to date corporate records and support statutory audit Maintaining and circulating monthly Secretarial updates, Group Structure and reports to leadership team Perform detailed Healthchecks and Entity due diligence for all special projects (Internal SPA, BTA, Disposals etc) Perform maker-checker process for all secretarial compliances and regulatory filings without fail File Annual Returns for all UK and Irish entities, Stamp Duty Relief for UK and Irish companies for Internal SPA, RBO filings, PSC filings, attending all cross functional team adhoc requests Creating PO and ensuring payments of all Secretarial Vendors/Consultants Location: Mumbai , India Time Type: Full time Contract Type: Permanent

Respond promptly and professionally to incoming customer inquiries via email, phone calls, and chat. Manage large amounts of incoming calls, chats, and emails effectively. Identify and assess customers needs to achieve satisfaction. Maintain updated knowledge of the organizations products, services, and customer service policies across all communication channels. Document customer interactions when necessary, compiling documents and forwarding information to interested parties. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance. Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits. Participate in training opportunities provided by the organization to enhance customer service skills. Establish and maintain good rapport with customers by using positive language, anticipating their needs, and providing appropriate solutions. Assign tickets to respective associates/managers and follow up on their resolution. Highlight discrepancies caused by associate negligence and take appropriate action to rectify them. Be responsible for closing all tickets within the assigned timeline and maintain necessary SLAs for the smooth functioning of the department. Take total accountability for Customer Satisfaction (CSAT) across all communication channels. Skills Required: Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills, both written and verbal. Ability to multitask, prioritize, and manage time effectively. Friendly and welcoming manner with clients and other members of the customer service team. Ability to explain complex concepts in a clear, simple manner to customers. Strong command of written and verbal English. Ability to maintain a calm and polite manner in stressful situations. Patience when handling tough cases. Familiarity with the industry is a plus for chat support roles What will you get from amber: Fast-paced growth (can skip intermediate levels) Total freedom and authority (everything under you, just get the job done) Amazing work culture (Our Glassdoor ratings are a proof) Fair compensation (Stipend) About amber (amberstudent.com):Long-term accommodation booking platform for students (think booking.com for st...

The recruiter will be responsible for all levels of talent acquisition, recruiting, and recruitment programs, procedures, and plans. Serve as consultant and partner staying current on business and market trends, assisting on both the strategic and tactical level. Possesses strong understanding of client needs and hiring conditions external and internal. Provides advice, expertise and assistance to all levels of personnel both internal and external on various recruiting/talent acquisition related issues. Serves as trusted member of Global HR organization driving great partnerships with internal & external customers. Provides sourcing and candidate generation to hiring managers across multiple teams, organizations and locations. To be successful in this role the candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks and understand how to achieve all customer SLAs plus metrics. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. Key job responsibilities Key job responsibilities Partner with hiring teams to build effective strategies for meeting business hiring needs. Ability to manage customer/partner expectations through a deep understanding of return on investment. Be able to recruit active/passive candidates, gauge for fitment and understand their motivation" rather than sell a role. Possess strong ability to screen/interview candidates within the framework of the position specifications and prepare an ideal candidate slate within an appropriate and consistent timeline. Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios. Communicate effectively with the hiring manager and interview team to ensure preparedness during the interview process. Share and exchange information with all levels of management. Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine-tuning standard processes for recruiting that fits within Amazons mission to deliver the highest quality results to the customer. Provide a great candidate experience and act as a candidate advocate. Articulate in writing a plan with deliverable, timelines and a formal tracking process. Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, and identification of top performers for senior-level openings. - 1+ years of corporate or search firm progressive recruiting or research experience - Bachelors degree, or 2+ years of full-time Amazon experience - Experience with contact management system/applicant tracking system for sourcing, tracking and managing candidates

1) Good RCM & Denials knowledge 2) Good Communication Skills 3) Analytical Thinking 4) Comfortable working for a voice process & ok with Rotational shifts Meet daily/weekly/monthly production & quality as per project SLAs /Timelines Responsible for follow up with the Insurance companies on outstanding accounts receivable on behalf of doctor s/physicians/ RCM companies in USA. Production and Quality targets to be met daily. Identifying, correcting the billing errors & resubmitting it to the insurance companies.

Effectively capable of handling Development and Support in Scala/Python/Databricks technology Would be required to understand business logic from PMO team and convert it into technical specification. Would be responsible to build up data integration module between different systems. Would be responsible to build data expertise and own data quality. Would be responsible to prepare processes and best practices in day-to-day activities and get it implemented by team. Key Decisions / Dimensions Fast Decision making on Production Fix is expected. Major Challenges Define and Manage SLAs for all Support Activities Define and Meet Milestones for all Project Deliveries Required Qualifications and Experience a) Qualifications Min. Qualification required is Graduation b) Work Experience Relevant work experience of 2 to 5 Years. C) Skills Keywords Hands on Experience on Scala/Python Knowledge on Joins, classes, functions, ETL in Scala/Python Knowledge in techniques on Optimization of Code in Databricks Experience on other Azure platforms will be added advantage

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Developer, Record to Report We require someone with extensive knowledge and experience in General Accounting. Responsibilities In this role, you will be responsible for all the activities related to general accounting which include: • Month End Closing process and Reconciliations (Key & Non Key) • Standard, Non Standard & recurring J/Es (incl. accruals, prepaid, deferrals, leases) • Posting and documenting and tracking approvals • Recording volumes and finalizing SLAs • Initial P&L reviews (e.g. trend analyses), detailed reporting analyses and Audit Support • Proficiency in MS Office applications • Good written and verbal communications skills to communicate with external parties • Good analytical and problem solving skills • Foreign Client handling Qualifications we seek in you! Minimum qualifications • B.Com • Relevant experience Preferred qualifications • Relevant Experience in reputed Captive/Outsourcing RTR Ops • MS Excel Knowledge, Pivot, VLOOKUP, Macros • IT skills: ERP (PeopleSoft/SAP/Oracle/Workday Financial), MS Office • Stakeholder Management experience • Quality Lean/Process Improvement knowledge Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Process Specialist - Invoice to Pay Payments Apply Now Save Job Remove Job Job ID 304129 Date posted 03/05/2025 Location : Bengaluru, India Category FINANCE Job Status Salaried Full Time Job Purpose and Impact The Process Specialist is for the payment process of supplier invoices, T&E and refund process. In this role, you will conduct complex operations activities and resolve invoice discrepancies. You will ensure timely payment of invoices and resolve supplier invoice inquiries and collaborate with outsourcing partners. Key Accountabilities Having strong End to End payments process knowledge and manage payments team to ensure zero defect processing at the time of payment run. Ensure timely and compliant processing of the payments especially statutory, utility, urgent payments. Managing workloads during BOT failures, if required work around needs to be put in place to ensure timely payments. Review, prepare, negotiate and execute complex documentation and collaborate with operations staff to maintain effective control and provide accurate data. Apply comprehensive understanding of operational practices, procedures and internal controls to identify areas of improvement. Develop and build on established relationships with customers, stakeholders and other business partners. Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff. Provide support and guidance to accounting team on system processes and governance. Maintain process documentation and training materials. Ensure all work is performed in accordance with set KPIs and SLAs. Highlighting the issues to the right contacts and getting the issues fixed on priority. Knowledge of Payment controls, standards is required Other duties as assigned. Qualifications Minimum Qualifications Masters or Bachelors degree in a related field or equivalent experience Experience with email, spreadsheet and word processing applications Minimum of five years of related work experience Excellent analytical and problem-solving skills Other minimum qualifications may apply Preferred Qualifications Knowledge of accounts payable modules in related applications. Experience working in a shared service center. A deep accounting background. Confirmed understanding and commitment to internal controls. Apply Now Save Job Remove Job