220 Slas Jobs - Page 7

Positions Available:- Delivery Manager-Healthcare Prior US Staffing/US Recruitment experience in Healthcare domain only be considered Role & responsibilities Assign requirements as soon as they come in from the VMS. Work with RM and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-9 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS.

Job Description - Junior Technician PP Premium Processing Technician Role Profile Reports into: PP Team Leader Line Management Responsibility: No Level: 2 Location: Pune (hybrid working up to 50% available) Employing Entity: Mrald (Mphasis s dedicated UK Insurance operational services delivery vehicle) Role overview Through personal activities support the day-to-day activities of the wider PP team ensuring delivery of an effective & high-quality PP service for the business it services and ensures the team delivers to agreed SLAs & KPIs by completing work in accurate and timely manner. Responsibilities Ensure allocated premium processing is completed in an accurate and timely manner. Raise question to Senior Technician when unable to complete activities. Engage in feedback and personal development Help deliver the service to the agreed SLAs & KPIs Ensure Personal adherence to, and support, all company compliance, policy, risk management and audit requirements. Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments Skills & experiences Must have +1 years working within the commercial insurance industry +1 years experience gained directly within the insurance broking industry, or lesser experience supported by professional insurance qualifications. +1 years experience working within a premium processing team Understanding of London Market Specialty insurance Awareness of the end-2-end insurance placement process good communication skills (written and verbal) Ability to work on own and as part of a team knowledge of MS Office (Word, Excel & PowerPoint Preferred Awareness of the FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required Basic understanding of risk management principles Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. Quality Standards awareness About Mphasis

Oracle DBA - Job Description This is an Oracle DBA role largely responsible for providing operational database services to the organizationSome of the primary responsibilities of this role would include: Owning, tracking and resolving database related incidents and requests within SLAs. Reviewing service related reports (e.g.: database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs. Has 7 to 10 years of relevant experience in database Administration and support in Oracle and atleast 5 yrs experience in handling RAC and Dataguard setups. Has 3 to 5 years of relevant experience in handling performance tunning. Has 2 years experience in handling golden gate. Responding to database related alerts and escalations on time and working to come up with strategic solutions to recurring problems. Establishing and maintaining communication with technology customers to keep them updated with status of their requests. Proactively escalating any issues that cannot be resolved within the established timeframes. Learn more about us

Job Summary To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis. Concentrates on creating collaborative relationships and delivering consistent results by planning and prioritizing to meet work commitments. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by the Accountants and Jr. Accountants. Responsible in assisting in the review and/or preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. Responsible in assisting in the review and/or preparation and completion of capital call and distribution workings along with notices and release to respective investors. To facilitate and assist with conversion of Private Equity Funds from other accounting applications to Investran. To facilitate and assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). This entails assisting in the review and/or preparation of all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. To facilitate and assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. Core Responsibilities Responsible for the review of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients. Responsible for the preparation of complex reporting requirements, when necessary. Manages and ensures the timely and accurate deliverables of Accountants and Junior Accountants. Acquire knowledge and to become SME's of designated clients' requirements and deliverables. Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements. Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role. Assist in the development of the technical competencies of Accountants and Junior Accountants through providing feedback on their deliverables. To be able to effectively communicate and relate with the various stakeholders of the team. Submits cluster client requirements after thoroughly being reviewed. Tasks & Duties Cluster Client Delivery Acquires and shares knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables. To confirm the complete information, data and supporting documents are received for the review/preparation of the needed requirements. To escalate and to request from the cluster counterparts any missing information. Delivers consistent and quality information within the agreed timeframes. Coordinates with the cluster the deadlines (and any changes) of deliverables then plans and assigns the workload to the team. Prepare, completely review, and ensure the quality of the assigned clients’ deliverables within the agreed timelines. To be knowledgeable with the components of the reports generated by the appropriate platform/s, when necessary. Reviews the reports generated by Accountants and Junior Accountants. To be able to review outputs and all other deliverables prepared. Ensures review comments have been addressed. To address review comments of complex clients Ensures that the team takes full ownership, prepares and replies to cluster/Client/Investor’s queries within 24 hours. Escalates any job-related issues and concerns to the appropriate authorities in a timely manner Provides support to the rest of the team and other teams, as needed. To act as an alternate for Assistant Managers based on business needs Communicates review comments to the team and then follows up to address pending comments for preparers Assists the Assistant Manager in gathering and organizing the information needed for the quarterly debrief meeting with the cluster to review the team's performance. This includes consolidating review comments and action points to watch out for the following quarter. Decides on proper treatment for transactions when differences in points of view arise, then escalates recommendations to appropriate authorities, as needed. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Reviews and approves the timesheets of their team (Junior Accountants and Accountants) and ensures they are completed daily and accurately filed for all hours worked in a timely manner. Reviews and pre-approves filed overtime of their team (Junior Accountants and Accountants). Assigns, sets up, monitors, updates all deliverables via the workflow planner in a timely manner for the team. Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Reports any breaches, complaints or errors to appropriate authorities in a timely manner. Prepares the error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Responsible for ensuring action items are addressed in a timely manner. Drafts error reports/compliance cases by collecting information on the root cause then proposes the corrective actions and preventive measures in a timely manner. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages Conflict - Handling conflict situations effectively, with a minimum of noise. Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics. Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Analyst/Process associate/Process Developer- Customer Interaction (Helpdesk) Responsibilities As a Customer Interaction Centre Associate, you will: Employee Support and Query Resolution : Serve as the first point of contact for customer queries via multiple channels, including phone, email, and chat. Resolve issues proactively at Tier 1 support level, ensuring high customer satisfaction. Escalate unresolved or complex queries to Tier 2 or appropriate departments while ensuring seamless communication. Case Management : Manage cases using a case management tool, ensuring timely updates and resolution. Track and monitor service requests against established SLAs and follow up for resolution as required. Documentation and Reporting : Maintain accurate records of customer interactions and transactions. Generate daily/weekly/monthly reports and share insights with stakeholders. Process Adherence and Improvement : Follow standard operating procedures and contribute to process standardization. Collaborate with quality teams to identify improvement opportunities and implement best practices. Cross-Functional Collaboration : Coordinate with internal teams and third-party vendors to ensure issue resolution. Support onboarding and training initiatives for new team members, as needed. Qualifications Minimum Requirements: Bachelor’s degree or equivalent education. Relevant years of experience in a customer service/contact center role. Strong verbal and written communication skills. Proficiency in case management tools like ServiceNow Demonstrated ability to manage high-volume workloads efficiently. Preferred Qualifications: Experience in a shared service environment or customer-facing role. Knowledge of CRM platforms or customer service tools. Proven track record of meeting or exceeding service-level agreements. Certification in customer service or related fields is a plus. Key Skills and Attributes: Exceptional interpersonal and problem-solving skills. Ability to work in a dynamic, fast-paced environment. High attention to detail and a customer-centric approach. Flexibility to work across shifts to cater to a global customer base. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

You are a team player passionate about working in a fast-paced, dynamic and changing environment with demanding timelines and deadlines in a matrix driven organization. You have found the right team.As a FX Operations Associate (Trading Lifecycle Associate) within JPMorgan Chase, you will be instrumental in upholding the firms strength and resilience. You will spend each day defining, refining and delivering set goals for our firm. You would be providing comprehensive support for the day-to-day Operations for FX Products. This is an Individual Contributor role. Job Responsibilities Draft long-form confirmations for FX, NDF, Vanilla Options, and Structured Options as product types. Liaise with Legal for template queries, ensuring a good understanding of ISDA and EMTA. Ensure all issues are investigated and resolved in a timely manner as per SLAs. Build and sustain strong working relationships with internal Lines of Business within Operations, Middle Office, and Client Services. Create and publish daily MIS of outstanding issues. Maintain a control and process improvement mindset. Challenge critically with the goal of identifying control issues and process improvement opportunities. Draft long-form confirmations for FX, NDF, Vanilla Options, and Structured Options as product types. Liaise with Legal for template queries, ensuring a good understanding of ISDA and EMTA. Ensure all issues are investigated and resolved in a timely manner as per SLAs. Build and sustain strong working relationships with internal Lines of Business within Operations, Middle Office, and Client Services. Required Qualifications, Skills and Capabilities Must exhibit strong partnership abilities. Must be able to handle a high level of complexity in product coverage, shift gears with relative ease, be flexible enough in shifting workload in accordance with changing priorities, and be comfortable dealing with a stressful and fast-paced Trading environment. Proficient in written and verbal communication. Strong analytical skills, detail oriented, solid organizational & and interpersonal skills. Bachelors Degree. Post-graduate level qualification with 10+ years of experience in Investment Banking Operations (FX Trade Confirmation Processing)

Job Title: Telecom Support Engineer II Job Description Comprehensive support of the Verint recording platform. Duties include supporting maintenance activities (scheduled and emergency changes), monitoring of the platform (infrastructure and application components), performing support and administration tasks, etc. Overall support of the Verint recording platform, including (but not limited to) the following activities: Monitor platform notifications and take action as needed. Deploy application, security and other updates and fixes. Configure new recording programs, creating rules, campaigns, extensions and any other element needed. Manage roles, users and profiles. Handle application related requests and incidents submitted via ticketing system, within established SLAs. Location: IND Gurgaon - Bld 14, IT SEZ Unit 2, 20th Floor Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company’s reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings. The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving. What you'll be doing Key Responsibilities: Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs). Acts as the primary point of contact for client inquiries, escalations, and feedback. Understands client business needs and objectives to tailor required services accordingly. Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Collaborates with technical teams to resolve client issues and incidents promptly. Monitors and assesses client satisfaction regularly through feedback mechanisms. Takes proactive measures to address client concerns and continuously improve service quality. Develops account plans and strategies to enhance client engagement and retention. Identifies opportunities for upselling or cross-selling additional services. Manages the implementation of new services, upgrades, and projects for clients. Coordinates project timelines, resources, and deliverables to ensure successful outcomes. Ensures that service delivery aligns with contractual agreements and compliance requirements. Consults with legal team to ensure that all contract escalations are addressed with contract governance. Monitors and reports on contract performance. May oversee financial aspects of client accounts, including budgeting and forecasting. May manage billing and invoicing processes. Collaborates with technical teams to ensure that client environments are stable, secure, and up to date. Stays informed about industry trends and emerging technologies to provide informed recommendations to clients. Identifies and mitigates risks associated with service delivery and client relationships. Develops contingency plans for potential disruptions. Maintains accurate records, client documentation, and incident reports. Provides regular reports on service performance and client satisfaction to internal and external stakeholders. Knowledge, Skills and Attributes: Passionate about service delivery with a strong ability to manage a coordinated delivery of service. Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed. Seasoned understanding of managed services, including infrastructure, cloud, security, and support. Seasoned proficiency in project management. Excellent communication, negotiation, and problem-solving skills. Excellent client centricity, proven ability to manage client relationships and drive client satisfaction. Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing. Seasoned familiarity with ITIL or other IT service management frameworks. Ability to work under pressure and has exceptional organizational skills and attention to detail Ability to work collaboratively with cross-functional teams. Adaptability and a customer-focused mindset. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology or Business or related field. Relevant ITIL certification preferred. Relevant project management certification (for example, PMP) is preferred. Required Experience: Seasoned demonstrated experience in a managed services and/or support services environment. Seasoned demonstrated experience in managed services - service delivery and client management. Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements. Seasoned demonstrated experience in monitoring contract performance. Seasoned demonstrated experience in managing service delivery projects for clients. Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms. Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality. Workplace type : About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

We are currently seeking an experienced professional to join our team in the role of Intern - Finance Operations Business: Finance Principal responsibilities Responsible for preparing financial reports as per requirement of IFRS / Finrep / GSIB / BoE Responsible for meeting the defined SLAs and managing good relationship with the customer Ensuring all the BAU activities are done timely and accurately Review and analysis of reports before submission to in-country team Co-ordinate & effectively communicate with other teams in diverse locations across in-country / GFC. Ensuring adherence to control in BAU process and keeping EUCs / SOPs updated. Be a team player in supporting any other OA activities, wherever applicable. Lead and execute process improvement initiatives within the team and improve efficiency. Requirements CA/ACCA/CWA/MBA: Cleared Intermediate level of CA/ACCA/CWA/MBA and completed 3 years of Articleship Good working knowledge of Microsoft Office is essential. Capability to understand, analyse and interpret numeric data. Excellent Communication and Inter person skills Both verbal and written Past experience of working in Banking/Financial services organization of repute will be an advantage. Understanding of international Financial Reporting Standards (IFRS) Advance knowledge of MS Excel and knowledge of MS Access (Visual basics) and Macros are preferred Willing to stretch as per the process requirements.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company’s reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are complex to highly complex by nature and are typically across multiple sites and/or service offerings. The Senior Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving. What you'll be doing Key Responsibilities: Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs). Acts as the primary point of contact for client inquiries, escalations, and feedback. Understands client business needs and objectives to tailor required services accordingly. Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Collaborates with technical teams to resolve client issues and incidents promptly. Monitors and assesses client satisfaction regularly through feedback mechanisms. Takes proactive measures to address client concerns and continuously improve service quality. Develops account plans and strategies to enhance client engagement and retention. Identifies opportunities for upselling or cross-selling additional services. Manages the implementation of new services, upgrades, and projects for clients. Coordinates project timelines, resources, and deliverables to ensure successful outcomes. Ensures that service delivery aligns with contractual agreements and compliance requirements. Consults with legal team to ensure that all contract escalations are addressed with contract governance. Monitors and reports on contract performance. May oversee financial aspects of client accounts, including budgeting and forecasting. May manage billing and invoicing processes. Collaborates with technical teams to ensure that client environments are stable, secure, and up to date. Stays informed about industry trends and emerging technologies to provide informed recommendations to clients. Identifies and mitigates risks associated with service delivery and client relationships. Develops contingency plans for potential disruptions. Maintains accurate records, client documentation, and incident reports. Provides regular reports on service performance and client satisfaction to internal and external stakeholders. Knowledge and Attributes: Passionate about service delivery with a strong ability to manage a coordinated delivery of service. Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed. Advanced understanding of managed services, including infrastructure, cloud, security, and support Advanced proficiency in project management. Excellent communication, negotiation, and problem-solving skills. Excellent client centricity, proven ability to manage client relationships and drive client satisfaction. Advanced business acumen, as well as financial acumen for budgeting, forecasting, and billing. Advanced familiarity with ITIL or other IT service management frameworks. Ability to work under pressure and has exceptional organizational skills and attention to detail. Ability to work collaboratively with cross-functional teams. Adaptability and a customer-focused mindset. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology or Business or related field. Relevant ITIL certification preferred. Relevant project management certification (for example, PMP) is preferred. Required Experience: Advanced demonstrated experience in a managed services and/or support services environment. Advanced demonstrated experience in managed services - service delivery and client management. Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements. Advanced demonstrated experience in monitoring contract performance. Advanced demonstrated experience in managing service delivery projects for clients. Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms. Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Experince 10 years The Teamcenter SLM Solution Architect is responsible for Solution Definition, designing, developing, and maintaining service lifecycle management solutions within the Teamcenter environment for the GAS & Power Industry. This role involves collaborating with cross-functional teams to ensure that service level agreements (SLAs) are met. Key Responsibilities Process Knowledge Apply in-depth knowledge of Service Lifecycle Management processes to ensure effective implementation and management of SLM solutions. Solution Definition Create and enhance SLM solutions within Teamcenter to manage Service and upgrade of the product. Requirement Gathering Engage with stakeholders to gather and document requirements for SLM solutions. Configuration and Customization Configuration and Customization knowledge of Teamcenter functionalities, including Active Workspace, server-side customization (stylesheets, SOA, ITK), and other relevant modules. Collaboration Work closely with IT and business teams to understand service requirements and translate them into technical solutions in Teamcenter and demo the same. Process Re-engineering Identify and implement process improvements to enhance service delivery and performance. Defining User Stories Develop and define user stories to guide the development and implementation of SLM solutions. Documentation Maintain comprehensive documentation of SLM processes, User stories, tools, and configurations. Mentorship Provide guidance and support to junior developers and team members. Communication Skills Demonstrate excellent communication skills to effectively collaborate with cross-functional teams and stakeholders. Continuous Improvement Stay updated with industry trends and best practices to continuously improve SLM processes and tools. Qualifications Education Bachelor or Masters degree in Computer Science, Information Technology, or a related field. Experience Minimum of 10 years of experience in Teamcenter Solution Definition and Configuration. At least 3 years of experience in implementing Service Lifecycle Management module. Working Knowledge Extensive experience with Teamcenter modules including Service Lifecycle Management (SLM), Service Bill of Materials (SBOM), Service Planning, As- Built and As-Maintained BOM, and Spare Part management. Active Workspace Working knowledge of the latest Active Workspace Must-Have Skills Teamcenter Solution Definition, Service Lifecycle Management (SLM), Service Bill of Materials (SBOM), Service Planning, As-Built and As-Maintained BOM, Spare Part Management ,Active Workspace, Teamcenter Configuration ,Teamcenter Customization (SOA, ITK, stylesheets), Requirement Gathering, User Stories Definition, Mentorship, Communication Skills Good-to-Have Skills Service Lifecycle Management trends, Process Re-engineering, Teamcenter Upgrades, Agile Methodology, SLAs Management Keywords Teamcenter Solution Definition, Service Lifecycle Management (SLM), Service Bill of Materials (SBOM), Service Planning,

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions. Job Description: Years of Experience required - 3 -6 years Job Location - Pune Impact Use your skills working with Dot Net experience to develop and maintain lar ge scale client facing enterprise distributed application s . As a software engineer you will be part of a support and development team ensuring the transactional parts of our systems are always up and available . This position is located at our Pune office. The Job Technical Support : Provide vital technical support to both internal teams and external customers. Ensure the seamless operation of software products by diagnosing and resolving complex technical issues promptly. Address customer-reported problems effectively. Root Cause Analysis : Conduct root cause analysis to identify the underlying reasons for technical issues. Use analytical skills to prevent future problems and enhance system stability. Automation and Scripting : Develop and implement scripts to automate system verifications. Manage data imports and exports, ensuring smooth integrations with third-party systems. Continuous Improvement : Collaborate with product teams to recommend enhancements based on findings. Contribute to the product s continuous improvement by providing technical expertise . User Experience Enhancement : Execute necessary maintenance tasks to enhance the overall user experience. Ensure optimal performance of software applications through careful analysis and proactive measures. Support operationally large scale .Net application s for meeting defined SLAs. Production support of client facing application that spans across 20+ countries Design, develop, code and test software systems, or applications for software as when needed. Practice Agile methodologies Collaborate with developers, interaction and visual designers, and business stakeholders to deliver responsive user experiences on schedule . Design, build, and maintain efficient, reusable, and reliable operational automation process and code. You will be responsible to ensure the best possible performance, quality, and responsiveness of applications . Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues . Work with a team of individuals who provide Production Support and Maintenance of some Enhancement implementation . Maintain and update standard documentation . Support customers by responding within the designated service-level agreement (SLA) to incoming calls, chat, and web-based inquiries . Willing to work in rotational shifts including supporting rotational weekend on calls. Qualifications Skills required Strong knowledge of .NET web framework UG - B. Tech /B.E. /MCA 3 - 6 years developing and supporting web-based applications . Proficient in .Net/ . Net Core and Microsoft SQL Server . Familiar with understand monitoring tools - Dynatrace, SCOM , Pager Duty . Familiar with have understand of DevOps tools - Jenkins , Ansible. Familiar with AWS cloud platform and supporting cloud infrastructure and services. Strong understanding of support processes with SLAs, ERT, ORT . Ability to triage and publish RCAs for scalable systems issue s . Experience with popular web application frameworks . The Team Pitney Bowes ( NYSE:PBI ) is a global shipping and mailing company that provides technology, logistics , and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For additional information visit Pitney Bowes at www.pitneybowes.com . Only Talent Matters at Pitney Bowes Pitney Bowes is an equal opportunity workplace. To remove unconscious biases from our hiring process, we encourage Blind Applications from candidates applying for jobs at Pitney Bowes. This means that details such as gender, caste, religion, nationality, and age are omitted from applications. And candidates can choose to reveal only their first or last name on the application. Watch the video here: https: / / www.youtube.com / watchv=dNB-K5KFU78 Watch the videos below for more information about Life at Pitney Bowes: About Pitney Bowes Pitney Bowes All Stars Pitney Bowes named a Great Place to Work Pitney Bowes COVID Care Pitney Bowes Gratitude Video Pitney Bowes was the recipient of several coveted Awards: We will: Provide the will: opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ( P B Live Well ) Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace. All interested individuals must apply online.

Job Description Job Title Operations Analyst, NCT Location Pune, India Role Description We are seeking a highly motivated and detail-oriented Operations Analyst to join our Private Banking team. This role involves supporting multiple critical processes within our operations. The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential. Candidate/Applicant needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in SLAs. Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in Candidate/Applicant absence and share best practices with the team. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Account Freeze/Unfreeze Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests. Performance research in order to find debitors and creditors and process as per the guidelines. Perform multiple level calculation in order to determine final amount and make payments, should have basic understanding of SEPA payment system. Signature Validation and Updation Verify client signatures for various banking documents and transactions. Ensure proper documentation and system updates are made in accordance with bank policies. Collaboration with Onshore Teams and Clients Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues. Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes. Proactively identify and escalate potential risks or fraudulent activities associated with account transactions. Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs). Ensure compliance with all regulatory and internal policies. Handle any other Adhoc projects/tasks/activities assigned by the supervisor. Ensure all your key deliverables are completed on a timely manner without any escalations. Your skills and experience German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan). At least 2 - 4 years experience in German language process. Good communication skills and can interact independently with various stakeholders. Willing to work in Multiple/ rotational Shifts. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information https//www. db. com/company/company. htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Positions Available:- Recruitment Manager-Engineering(Aerospace & Defense/Automotive) Prior US Staffing/US Recruitment experience in Engineering domain only be considered Role & responsibilities Assign requirements as soon as they come in from the VMS. Work with RM and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-9 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS.

Positions Available:- Delivery Manager-Healthcare Prior US Staffing/US Recruitment experience in Healthcare domain only be considered Role & responsibilities Assign requirements as soon as they come in from the VMS. Work with RM and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-9 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS.

Positions Available:- Delivery Manager-IT Prior US Staffing/US Recruitment experience in IT domain only be considered Role & responsibilities Assign requirements as soon as they come in from the VMS. Work with RM and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-9 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS.

Positions Available:- Delivery Manager-Engineering(Aerospace & Defense/Automotive) Prior US Staffing/US Recruitment experience in Engineering domain only be considered Role & responsibilities Assign requirements as soon as they come in from the VMS. Work with RM and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-9 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS.

Work with internal and external teams using CRMs like Salesforce. Ability to action on tickets based on severity and SLAs Proactive approach to reach out to Stakeholders across multiple business units. Basic understanding of Quotes, invoices, Pos, Renewals etc. Achievements/Goals* Work with internal and external teams using CRMs like Salesforce. Ability to action on tickets based on severity and SLAs Proactive approach to reach out to Stakeholders across multiple business units. Basic understanding of Quotes, invoices, Pos, Renewals etc. Qualifications / Requirements* Freshers (2022- 2023 pass out) - (B.com/BBA (Finance)/MBA (Finance) background) 0-1 year of experience. Immediate joiners are most welcome. Must have above 65% in all academic (10th, 12th and d

We are seeking a Customer Support Executive with 1-3 years of experience in Email Support to join our team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients through various communication channels. Roles and Responsibilities: Respond to customer inquiries and issues through email support in a timely and professional manner Troubleshoot technical issues and provide solutions to customers Escalate complex issues to the appropriate team members for resolution Maintain accurate records of customer interactions and transactions Provide product information and assistance to customers Collaborate with other team members to improve customer support processes Meet or exceed customer satisfaction goals and metrics Must achieve the defined SLAs. Qualifications: Bachelors degree in a related field or equivalent work experience 1-3 years of experience in customer support or technical support Excellent communication skills, both written and verbal Strong problem-solving skills and attention to detail Ability to work in a fast-paced environment and multitask effectively Knowledge of cloud-based technologies and services is a plus Must be able to do permanent night shifts. Should be able to do Rotation shifts and work on holidays.

Understands the Amazon candidate profile and able to apply multiple sourcing methodologies for the role(s) to be hired. . Develop effective, long-term client-team and/or candidate relationships to build prospective networks, garnering positive feedback. . Uses external talent pipeline and trend data to engage Client Leads and/or client teams to have productive discussions about sourcing opportunities and hiring process improvements. . Help on-board, train, and develop team members. . Understand the Amazon candidate profile and are able to apply multiple sourcing methodologies for the client teams and roles. . Using data, funnel metrics, and domain expertise in at least one area, able to accurately identify, engage, and assess candidates at all levels. Determine candidate fit for difficult, multiple-team requisitions for which sourcing strategies may be partially defined. . Experiments different methodologies to engage candidate groups (e. g. , events, conferences, online communities, etc. ); able to develop effective, long-term client-team and/or candidate relationships to build prospective networks, garnering positive feedback. . Drive positive candidate experiences by influencing client teams to follow sourcing best practices, such as effective job descriptions, messaging, and clear value propositions, and providing excellent experiences directly to the candidate. . Educate hiring managers and interviewers on sourcing methodologies (e. g. , sourcing channels, phone screen training, online assessment, code review training), improving their hiring effectiveness and metrics. . Identify and build partnerships with client teams who may be better suited to hire a specific candidate . Own or set and contribute to sourcing strategies that increase the volume of leads for client teams referral drives, networking events, open-source communities, etc. ). . Monitors external talent pipeline and trends (e. g. , competition, costs, productivity, and retention). . Own one or more recruiting programs, partnering with client teams, which improve candidate engagement . Deliver reporting and/or are able to present to stakeholders, on candidate slates, competitor intelligence and analysis (e. g. , job-title or product mapping, competitor benefits and perks, compensation, relocation packages, etc. ). . Adhere to timelines and minimize disruption to client teams. You proactively mitigate risks (missing pipeline goals, candidate pre-closing, candidate experience, missing SLAs, etc. ). . Accelerate progress by driving crisp and timely decisions, clearing blockers 100% process compliance - Experience building candidate sourcing and closing strategies

As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be the primary contact for all client inquiries related to Fund Accounting operations, Client reporting, and Recon governance. You will lead and participate in client meetings and calls, monitor client KPIs, and ensure top-tier service delivery. Your proactive approach will be key in maintaining our commitment to excellence. Job Responsibilities Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction. Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs. Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs. Engage in client calls and meetings to facilitate effective communication and service delivery. Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases. Provide timely MIS reports and KPIs to internal and external stakeholders as required. Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders. Required qualifications, capabilities and skills Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain. Be result-oriented and highly enthusiastic about learning new processes. Be open to challenging the status quo and effectively handling internal and external escalations. Demonstrate strong management skills and the ability to build key internal relationships across locations. Exhibit attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting.

As a Loan Servicing Specialist III - Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs. Comply 100% with process-related policies, guidelines, and controls. Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. Support the secondary trading desk with trade booking and settlements. Liaise with internal departments and external contacts, including Borrowers and Banks. Ensure timely follow-ups with agents/customers for missing notifications. Complete all funding within SLAs on the same day. Serve as the SME and first internal POC for process-related queries. Act as the first escalation point for process-related issues. Maintain attention to detail to ensure accurate document processing. Identify and implement process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills for analyzing large data sets. Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to meet business objectives. Communicate effectively and work independently on multiple assignments with strong interpersonal skills. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that require escalation. Demonstrate strong domain learning and interpersonal communication skills. Apply analytical thinking and problem-solving skills. Possess knowledge of product lifecycle and area product management.

About the Opportunity Job Type: Fixed Term Contractor Contract duration : 7 months. Application Deadline: 04 April 2025 Job Description Title FTC Associate- Retail Operations Department Rereg Transfers Location Gurgaon, India Reports To Team Lead/Assistant Manager Level Grade 1 We re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you re part of something bigger. About your team The India Retail Operations team is responsible for tending to all investment matters relating to UK Continental Europe clients. Their roles include carrying out all instructions to invest, switch and redeem money accurately, swiftly and in full accordance with Fidelitys stringent regulatory requirements; and always working hard to provide excellent and efficient customer service to improve the Fidelity name. The function also caters to Reregistration and Transfers of units and cash. The team must ensure that the daily SLAs are met which may otherwise result into PL and reputational impact for Fidelity. The team works on AAA related activities placing deals for the clients investing in the onshore product range. About your role Monitor and achieve service levels and ensure team completes operational tasks in accordance with defined procedures. Monitor team s performance viz. quality metrics, productivity, utilisation etc. Report on them along with performing periodic analysis. Drive first time right culture within the team and work closely with other teams to understand gaps and take timely actions. Identify and explain the dependencies between various teams and understand both downstream upstream impact of the process! Processing the instructions e2e helping the client with their journey Understands and proactively mitigates the impact of risk. Drive deliver process improvements in response to customer feedback trends, process gaps / issues. Should be able to manage process escalations on their own Ability to process large volatile volumes to deadlines, whilst maintaining high standards of accuracy Strong attention to detail and excellent communication skills Self - motivated and flexible with the ability to work in offshore shifts Work towards achieving the relevant competency model for the role Flexible to handle any ad-hoc business requirements. Proactive approach to problem solving and service improvement About you Should possess good understanding on Fidelitys services and products or should have Industry and competitor knowledge and how the same impacts the customer. A team player at both Management Team levels with a positive approach to change management Should be competent to process seamless client e2e journey raise any challenges. Strong communicator, able to represent the team effectively at all levels. Have the ability to analyse data confidently, identify trends and potential areas of concern. Possess sound understanding of Risks, control, and regulatory aspect of the process. Feel rewarded

Service Desk Support Analyst Apply Location: Vadodara Earnings: 0 ]"> Summary of the position Support services provide high quality operational and technical application and systems support to PMC s customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call. As our support team is co-located in the UK and India, cross cultural awareness and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key. Key accountabilities Coordinating with the Management team, Baroda, and other Team Leader(s) to deliver the dayday activities to ensure a good level of service is delivered to our customers Answer incoming calls in a professional and courteous manner, in line with PMC standards and within set SLAs Log calls accurately, in real time, and to PMC standard in IMS, relating to all data including initial problem description; Assignment to third parties; Actions taken; Call closure Support the application support management team to continually improve the standard operating procedures and support best practices Manage tickets through to resolution, ensuring all updates and relevant communications are recorded. Provide caller with their unique ticket reference number Analyse the reported problem by asking prbing and relevant questions applying wn system knowledge using reference dcuments and manuals site Histry accunt handbook reference t knowledge base requesting assistance frm team members in the UK or India Make outbound calls to customers and 3rd parties ensuring all the relevant information is passed on and accurately logged Provide regular client and internal communication on assigned activity and incidents ensuring that interested parties are clear on their status, highlighting any issues that might impact delivery in the defined timescales to the application support management team Continually protect the PMC brand by ensuring an awareness of the impact of nondelivery on PMC s reputation with the client Please note, that this role works on a rotational shift basis to ensure sufficient coverage for 24/7 and meet the needs of the business. Skills and Experience | Essential Fully fluent in English Experience in either a technical or customer service support environment, preferably highvolume inbound calls Excellent interpersonal and communication skills Extensive problemsolving skills Skills and Experience | Desirable Experience within the retail, hotel or leisure environment, with an insight of systems such as tills / EPOS, PMS / reservation systems etc Experience in providing services to agreed SLAs Personal attributes Strong customer service and support focus with a desire to deliver a highquality service A continual desire to go above and beyond to resolve customer issues within SLAs and suggest more efficient and effective ways of working Selfmotivated and highly professional with ability to follow through on tasks Empathy and the ability to communicate both internally and externally Ability to multitask, work under pressure and to tight deadlines A desire to learn and improve skills and knowledge Adaptable and flexible to business demands Strong organisational and planning skills Positive cando attitude, team player 0"> Supporting Documents Download All Back Apply

Work with internal and external teams using CRMs like Salesforce. Ability to action on tickets based on severity and SLAs Proactive approach to reach out to Stakeholders across multiple business units. Basic understanding of Quotes, invoices, Pos, Renewals etc. Achievements/Goals* Work with internal and external teams using CRMs like Salesforce. Ability to action on tickets based on severity and SLAs Proactive approach to reach out to Stakeholders across multiple business units. Basic understanding of Quotes, invoices, Pos, Renewals etc. Qualifications / Requirements* Freshers (2022- 2023 pass out) - (B.com/BBA (Finance)/MBA (Finance) background) 0-1 year of experience. Immediate joiners are most welcome. Must have above 65% in all academic (10th, 12th