386 Slas Jobs - Page 7

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including email setup, access provisioning, and laptop configuration.

The purpose of this role is to work as part of a team to implement an organised approach to addressing and managing security requests, breaches or cyberattacks. Performing first responder and triage activities to assess the potential risk. Key responsibilities: Manage client audits, and MSAs Support client risk assessments. Performs daily, weekly, monthly maintenance and management tasks Monitors and manages security tool consoles, ensuring all alerts are responded to, escalating incidents quickly Performs risk and vulnerability assessments Maintains current knowledge of tools, techniques and procedures of attackers Investigates alerts, anomalies, errors, intrusions and malware for evidence of compromise Takes ownership of cyber security call queues ensuring tickets are closed based on defined SLAs

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills and Capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Conduct comprehensive training sessions on Spanish voice modulation, accent neutralization, pronunciation, fluency, and grammar. Provide coaching on regional accents and cultural nuances to ensure effective communication with Spanish-speaking clients and candidates. Train & support agents to handle professional conversations in neutral, clear, and culturally appropriate Spanish. Design, develop, and continuously update Spanish V&A training modules tailored to organizational needs and industry standards. Create content that includes listening exercises, speech drills, role plays, and real-time call simulations. Provide one-on-one or group coaching sessions based on performance observations or post-training needs. Offer constructive feedback to improve voice clarity, intonation, sentence structure, and customer engagement in Spanish. Conduct pre-assessments to evaluate Spanish language proficiency and training readiness. Identify skill gaps through audits, live monitoring, and manager feedback to recommend targeted interventions Audit Spanish-language candidate/recruiter interactions to ensure adherence to language quality standards and communication SLAs. Partner with QA and TA teams to align training content with real-world communication challenges Track learner progress through assessments, mock calls, and evaluations. Share detailed reports with stakeholders on training outcomes, improvement areas, and readiness Participate in calibration sessions with QA and TA teams to align communication evaluation standards. Maintain consistency in Spanish voice quality assessments across the team. Act as a bilingual support resource during high-volume periods, helping agents or recruiters manage Spanish interactions effectively. Translate training materials or communication guidelines when needed Incorporate key soft skills such as empathy, tone modulation, and active listening into V&A training sessions. Train on handling objections, closing conversations professionally, and creating positive candidate/customer experiences in Spanish Stay updated on trends in Spanish linguistics, global Spanish dialects, and evolving communication practices. Engage in professional development and certification programs related to V&A and Spanish language instruction. Collaborate with team members to elevate communication standards and drive consistent performance aligned with quality expectations. Conduct audits of recruiter interactions to identify Spanish language-related errors and coach toward a zero-defect communication culture. Stay current with best practices in Spanish language training, cultural nuances, and industry standards through continuous professional development. Utilize strong interpersonal and bilingual communication skills to build effective relationships with recruiters and internal stakeholders. Apply strategic thinking and informed decision-making to develop actionable V&A coaching plans that enhance communication quality and support organizational objectives. Promptly and thoroughly responds to audit requests, findings, and related communications to ensure smooth and effective quality assurance processes. Efficiently manages multiple audit tasks and quality evaluations simultaneously, delivering results on time without compromising accuracy or attention to detail. Maintains 100% adherence to deadlines for quality reports, audits, and process assessments, ensuring full compliance with SLAs and organizational standards

Number of Openings 1 ECMS ID in sourcing stage 532492 Assignment Duration 6 months Total Yrs. of Experience 10 Years Relevant Yrs. of experience 8 Years Detailed JD (Roles and Responsibilities) At least 6-8 years extensive experience in IBP configuration Design, Build and configure IBP aPElications to meet business process and aPElication requirements Should be able to work on IBP configuration related activities and related project deliverables functional requirements, design documents with limited guidance Familiar with Planning Areas Configuration Knowledgeable on basics of integration (CPI, SDI) of IBP with other SAP and non-SAP systems. Analysis the Business Processes of the different Business units Monitoring the tickets queue and managing the same within the SLAs Must possess good communication skills with the ability to understand business process and translate the same into SAP solution. Mandatory skills SAP IBP Desired/ Secondary skills SAP IBP Domain SAP IBP Max Vendor Rate in Per Day (Currency in relevance to work location) 12,000 INR/Day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc.

. Contribute towards preparation of various financial statements and reports Daily checking of Scroll reports and IV accounting of bills received for business expenses and material procurements in various companies as per defined SLAs. On time and accurate accounting of indirect taxes, direct taxes, accounts payables/receivables. Document submission and compliance to FMS and other regulatory requirements. Prepare POs, Service entries, GRNs and coordinate with concerned stakeholders for issues related to the same. Follow up for open debits / advances and ensure clearances. Provisioning of yearly expense /TDS in system. Respond to and resolve vendor and audit queries as per agreed SLAs, co-ordinate with vendor/customer for complaint documentation Education Requirement : Any Graduate Experience Requirement : Necessary: 3 to 5 years of accounting/ taxation experience. Desired: Working knowledge of SAP. Skills & Competencies : Skills Rating (1-4) knowledge of accounting, Direct and Indirect taxes 2 Knowledge of SAP modules preferred 2 Planning and Prioritization 1 Analytical skills 1 Interpersonal and management skills 2 Written and verbal communication skills 2 .

4+ years of hands on experience with Dynatrace implementation and administration Deep understanding of Dynatrace Smartscape, PurePath, Davis AI, Custom Events, and Management Zones Proficiency with at least one cloud platform AWS, Azure, or GCP Experience working with Kubernetes, Docker, or OpenShift environments Familiarity with automation tools like Terraform, Ansible, or Helm for Dynatrace configuration as code Good understanding of APM concepts, SLAs/SLOs, service reliability, and performance tuning Scripting knowledge in Python, Bash, or PowerShell Experience with log ingestion Dynatrace Logs or external integration like ELK/Splunk

OXYZO Financial Services Ltd. is a leading fintech NBFC headquartered in Gurugram. We focus on B2B lending, serving both SME and emerging corporate customers across India, with offices in 20+ cities including NCR, Chandigarh, Jaipur, Indore, Ahmedabad, Mumbai, Bangalore, Hyderabad, Chennai, and Kolkata. OXYZO is part of the OfBusiness Group and was incorporated in 2017. It has built an Asset Under Management (AUM) of 8,400 crore and recorded 906 crore in revenue in the last financial year. Our growth is driven by robust processes, a strong governance framework, and marquee investors such as Creation Investments, Matrix Partners, Norwest, Tiger Global, and Alpha Wave. What You Will Do Manage leadership hiring for business functions and ensure hiring targets and SLAs are met. Collaborate with business heads and HRBPs to define leadership needs and create a strategic hiring roadmap. Design and implement sourcing strategies including market mapping, headhunting, internal databases, and platforms like LinkedIn. Evaluate resumes, conduct initial screening, and present high-potential candidates with strong cultural and functional fit. Own the end-to-end candidate experience with timely communication and engagement. Coordinate with external search firms and manage deliverables. Track hiring metrics and maintain dashboards to monitor progress and ensure timely closures. Stay updated with market trends and provide insights on competitor hiring movements. What We Are Looking For MBA in HR or a related field is preferred. Minimum 5 years of experience in leadership hiring, preferably in NBFCs, Fintech, or BFSI sectors. Strong knowledge of organizational structures and talent landscapes within the financial services industry. Excellent stakeholder management and influencing capabilities. What We Are Offering Fast-track Career Growth High-Impact Roles Ownership Role Autonomy Exceptional Peer Group Enjoyable Workplace Competitive Pay Rewards

• To provide and ensure the timely and high-quality service and deliverables to leading private equity and funds clients under the guidance and direction from supervisors, allocated to you on a regular basis. • Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements. Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and areas of development. • Responsible in preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. • Responsible in preparation and completion of capital call and distribution workings along with notices and release to respective investors. • Assist with conversion of Private Equity Funds from other accounting applications to Investran. • Assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). • This entails assisting in all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. • To assist in various accounting and administration processes and conduct all work in accordance with IQ- EQ India Global Client Delivery's policies and procedures. Core Responsibilities • Responsible for the preparation of Financial Statements with Disclosures, NAV reporting and other ad- hoc service requests for funds and/or corporate clients. • To ensure all deliverables are timely and accurate. • Acquiring knowledge of designated clients' requirements and deliverables. • Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements. • Proactively seeks adequate training, feedback, and support in both technical and non-technical aspects of the role. • Guides new peers and/or junior members of the team on the client specifics and other deliverables (Technical). Tasks & Duties Cluster Client Delivery • Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables. • Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements. To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant. • Delivers consistent and quality information within the agreed timeframes. • Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines • To be knowledgeable with the components of the reports generated by the appropriate platform/s • To be able to review outputs and all other deliverables prepared. • To address review comments. • Takes ownership, prepares, and replies to cluster/Client/Investor’s queries within 24 hours. • Escalate any job-related issues and concerns to the appropriate authorities in a timely manner. • Provides support to the rest of the team and other teams, as needed. • To act as an alternate for Senior Accountants or Assistant Managers based on business needs. • Responsible for consolidating queries, requirements, and comments from the client. Researches and validates the team's interpretation of the requirements, when needed, to the technical team. Workflow Management • Ensures timesheets are completed daily and accurately filed for all hours worked. • Sets up, monitors, updates and closes all deliverables via the workflow planner. Systems • Understands and uses best practice on accounting platform/s. • Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks • Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. • Reports any breaches, complaints, or errors to appropriate authorities in a timely manner. • Assists in the preparation of error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Other • May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. • Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. • Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Customer Focus - Building strong customer relationships and delivering customer-centric solutions. • Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. • Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. • Manages Conflict - Handling conflict situations effectively, with a minimum of noise. • Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. • Organizational Savvy - Manoeuvring comfortably through complex policy, process, and people-related organisational dynamics.

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for - Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Eligibility Criteria : Any full time UG/PG Graduate (Arts/ Science /Commerce /Engineering /Pharma/ MBA/ MCA) - 2025 Passout can apply Other Additional Skills required: Excellent verbal and writte

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for - Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts / Science / Commerce / Engineering / Pharma / MBA / MCA) - 2025 Passout can apply Other Additional Skills required: Excellent verba

Perform and support finance and administrative activities for DXC client . This will include O2C/P2P/R2R or other activities and the employee/candidate should have experience in any of these areas. Should be a team player with positive attitude , career aspiration , good communication skills (Oral and written) and willing to own and deliver the work with highest possible quality. The candidate should be flexible to work in shifts and when ever required put extra time and effort to meet client expectations and SLAs. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

ISPL Compliance Hub supports global compliance teams for the Group and is one of the key offshoring platforms for compliance processes. Transversal Risk Management team within Compliance is responsible for 1LoD controls (on Compliance processes) and 2LoD controls (on business processes). The individual would lead a team of 12 analysts with 1 or 2 direct reporting leads with a two-team setup: one team focused on performing control testing for KYC, another focused on performing control testing for other domains such as AML, Financial Sanctions, Professional Ethics, Market Integrity and Protection of Clients Interests (PIC). Responsibilities Direct Responsibilities The primary responsibilities are outlined below: Lead a team of analysts in deployment of a robust Compliance control framework across the region, with the execution of independent testing / 2nd level controls KYC Control testing Non-KYC Control Testing notably Financial Security (AML and Sanctions), Professional Ethics (PE), Market Integrity (MI) and Protection of Clients Interest (PIC) KYC Control Testing Execution of Independent Testing plans mainly focused on verification & re-performance of 1LoD KYC controls Non-KYC Control Testing, notably Financial Security (AML and Sanctions), Professional Ethics, MI and Protection of Clients Interest Compliance domains Execution of Compliance Controls on non-KYC matters Management of transversal Compliance risk assessment initiatives, governance and reporting Tracking of Compliance-owned recommendations to ensure that corrective actions are implemented within agreed timeframe Follow-up of Compliance related incidents and ensure appropriate action plans are implemented Execution of Compliance procedure governance for supporting appropriate implementation of procedures throughout the Compliance organization, in collaboration with local procedure managers. Team Management Mentoring and coaching team members to ensure growth and sustainability within the team and help keep attrition minimal Ensure hiring for replacements / expansions are carried out in a timely manner Identify any training needs / gaps for team members and ensure training plan is put in place and tracked Regular 1:1 with team members o Provide managerial direction and oversight on team activities / tasks performed for onshore Governance Serve as a primary point of contact for onshore/Stakeholders Ensure necessary governance and controls are put in place and tested for processes managed this includes BCP, SOP, LOUs and SLAs Perform quality assurance and other review activities as required. This may include periodic reporting, recurring management updates and various forms of issue tracking Ensure TAT adherence and any breaches / errors are reported to the right forum along with a corrective action plan in place Complete understanding of the process to be able to provide guidance to the team and help identify risks and methods to mitigate them Contributing Responsibilities Ensure clear and crisp communication with onshore as well as local team. Ability to work and deliver on reports and projects, which requires a high degree of flexibility and strong prioritization skills Comply with procedure and other relevant policies/ procedures of BNP Paribas group and regulations, and industry best practice Be supportive and adoptive to changes of procedures and scope of work Technical & Behavioral Competencies Experience in the Banking industry and knowledge of Compliance domains like AML/KYC/Sanctions, PE, MI and PIC Experience in Compliance Risk Excellent communication skills (written and verbal) and interpersonal skills with an ability to interact with all levels of management and staff Strong ability to meet deadlines Strong Stakeholder Management skills Sense of precision and attention to detail in maintaining documentation and audit trails Must have strong interpersonal skills, a flexible, collaborative and team-oriented approach to problem solving and an ability to work in a fast-paced, rapidly changing environment. Experience in team handling and people management Proficient in Microsoft Excel and PowerPoint. Specific Qualifications (if required) Bachelor's degree or higher from an accredited institution Audit experience Skills Referential Behavioural Skills : Decision Making Resilience Critical thinking Client focused Transversal Skills: Ability to anticipate business / strategic evolution Ability to inspire others & generate people's commitment Ability to develop others & improve their skills Ability to develop and leverage networks Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 15 years

CIB Service Level Agreements Industrialization and management Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services agreements standardization coordination 2. Coordination with global Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. 3. Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions) Contributing Responsibilities 1. Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements.(If applicable) 2. Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable 3. Liaise with the onshore ITO QE SLA Indus team and program manager 4. Keep a log of all activity and produce management reports 5. Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable Technical Behavioral Competencies 1. Excellent written and verbal communication. 2. Familiarity with Service Level Agreements / contracts terminologies 3. Ability to work on large Inventory of contracts data 4. Prior experience of contract drafting 5. Knowledge of Intra Group Service Level Agreements and contract administration 6. Ability to manage multiple stakeholders Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral written Ability to collaborate / Teamwork Ability to deliver / Results driven Organizational skills Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent

CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services agreements standardization coordination 2. Coordination with global Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. 3. Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions) Contributing Responsibilities 1. Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements.(If applicable) 2. Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable 3. Liaise with the onshore ITO QE SLA Indus team and program manager 4. Keep a log of all activity and produce management reports 5. Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable Technical Behavioral Competencies 1. Excellent written and verbal communication. 2. Familiarity with Service Level Agreements / contracts terminologies 3. Ability to work on large Inventory of contracts data 4. Prior experience of contract drafting 5. Knowledge of Intra Group Service Level Agreements and contract administration 6. Ability to manage multiple stakeholders Specific Qualifications (if required) Skills Referential Behavioural Skills : Communication skills - oral written Ability to collaborate / Teamwork Ability to deliver / Results driven Organizational skills Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. - Oversees the utilization of the organizations Business Analyst team who serve as primary liaisons between internal and/or external customers and Information Technology Teams (IT) to define business requirements for systems fixes and enhancements to meet customer and organizational objectives and needs. - Builds a customer-focused relationship with internal and/or external customers management team to align project objectives, and to continuously promote the organizations ability for their domain expertise and problem solving abilities. - Approves and may present recommendations on high-impact proposal/requirements documents and solutions development which is Project specific. - Manages the development, growth and quality of Business Analyst staff and delivery services in order to build and improve well rounded teams. - Provides domain specific subject matter expertise (advisory) to customers and remains current on trends in the marketplace. - Facilitates and coordinates the approval of day-to-day recommendations of the business analyst team related to SLAs, operating procedures, governance structures and metrics for process improvement. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduents ADAAA Accommodation Policy .

Join our Loans group as a Loan Servicing Manager - Associate, where leadership meets precision. Drive team success by ensuring SLAs are met and processes are optimized. Enhance your skills in reconciliation and make a significant impact on operations. Job Summary As a Loan Servicing Manager - Associate within our Loans group, you monitor and guide your team to meet SLAs. You oversee processes like Deal Closing and Rate-Fixings. You enhance skills in Nostro & Past Due Reconciliation, impacting operations significantly. Job Responsibilities Monitor team daily to meet SLAs Supervise Deal Closing and Drawdowns Ensure adherence to QUALITY & QUANTITY SLAs Serve as SME for complex queries Implement Knowledge Management model Drive compliance with policies and controls Motivate and support team members Identify alternatives for issues Collaborate and value diverse skills Identify training needs for performance improvement Ensure trained backups for critical work queues Required qualifications, capabilities, and skills Hold a Bachelors degree with minimum 7 years of experience Gain knowledge of loan systems like Loan IQ Possess knowledge of nostro/cash matching Demonstrate strong problem-solving skills Maintain a strong risk and control mindset Understand investment banking products Drive small to medium-sized projects Preferred qualifications, capabilities, and skills Influence and lead stakeholder conversations Demonstrate executive presence in presentations Develop domain learning and communication skills Apply analytical thinking effectively Understand product lifecycle and management thoroughly Join our Loans group as a Loan Servicing Manager - Associate, where leadership meets precision. Drive team success by ensuring SLAs are met and processes are optimized. Enhance your skills in reconciliation and make a significant impact on operations. Job Summary As a Loan Servicing Manager - Associate within our Loans group, you monitor and guide your team to meet SLAs. You oversee processes like Deal Closing and Rate-Fixings. You enhance skills in Nostro & Past Due Reconciliation, impacting operations significantly. Job Responsibilities Monitor team daily to meet SLAs Supervise Deal Closing and Drawdowns Ensure adherence to QUALITY & QUANTITY SLAs Serve as SME for complex queries Implement Knowledge Management model Drive compliance with policies and controls Motivate and support team members Identify alternatives for issues Collaborate and value diverse skills Identify training needs for performance improvement Ensure trained backups for critical work queues Required qualifications, capabilities, and skills Hold a Bachelors degree with minimum 7 years of experience Gain knowledge of loan systems like Loan IQ Possess knowledge of nostro/cash matching Demonstrate strong problem-solving skills Maintain a strong risk and control mindset Understand investment banking products Drive small to medium-sized projects Preferred qualifications, capabilities, and skills Influence and lead stakeholder conversations Demonstrate executive presence in presentations Develop domain learning and communication skills Apply analytical thinking effectively Understand product lifecycle and management thoroughly

Credit Support Specialist III - Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Credit Support Specialist III - Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs. Comply 100% with process-related policies, guidelines, and controls. Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. Support the secondary trading desk with trade booking and settlements. Liaise with internal departments and external contacts, including Borrowers and Banks. Ensure timely follow-ups with agents/customers for missing notifications. Complete all funding within SLAs on the same day. Serve as the SME and first internal POC for process-related queries. Act as the first escalation point for process-related issues. Maintain attention to detail to ensure accurate document processing. Identify and implement process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills for analyzing large data sets. Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to meet business objectives. Communicate effectively and work independently on multiple assignments with strong interpersonal skills. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that require escalation. Demonstrate strong domain learning and interpersonal communication skills. Apply analytical thinking and problem-solving skills. Possess knowledge of product lifecycle and area product management. Credit Support Specialist III - Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Credit Support Specialist III - Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs. Comply 100% with process-related policies, guidelines, and controls. Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. Support the secondary trading desk with trade booking and settlements. Liaise with internal departments and external contacts, including Borrowers and Banks. Ensure timely follow-ups with agents/customers for missing notifications. Complete all funding within SLAs on the same day. Serve as the SME and first internal POC for process-related queries. Act as the first escalation point for process-related issues. Maintain attention to detail to ensure accurate document processing. Identify and implement process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills for analyzing large data sets. Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to meet business objectives. Communicate effectively and work independently on multiple assignments with strong interpersonal skills. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that require escalation. Demonstrate strong domain learning and interpersonal communication skills. Apply analytical thinking and problem-solving skills. Possess knowledge of product lifecycle and area product management.

Company Name: Surya International Enterprises Pvt Ltd Job Title : Maintenance Resco Team Member Location: Tripura Qualification: ITI Experience: Fresher Or 1Year Preferd Salary: Negotiable Selection Procedure: Phone Call Interview And Personal Interview Employement Type: Full Times Job Summary: Surya International Enterprises Pvt Ltd is looking for dedicated and proactive individual to join our Maintenance Resco Team. The ideal candidate will be responsible for managing and maintaining Resco-based systems, ensuring their smooth operation, troubleshooting issues, and implementing necessary updates and improvements. You will work closely with cross-functional teams to ensure timely and efficient delivery of maintenance services. Key Responsibilities: Perform regular maintenance of Resco-based applications and systems. Troubleshoot and resolve system-related issues or performance problems. Monitor system performance to ensure optimal operation and user satisfaction. Collaborate with development and operations teams to apply patches, updates, and upgrades. Work closely with users to identify and resolve issues in the Resco environment. Provide technical support to internal teams and users, ensuring quick resolution of any system problems. Document system configurations, issues, solutions, and best practices. Conduct regular audits of the Resco environment to ensure compliance with company standards and security protocols. Ensure that all maintenance activities are completed within agreed-upon service level agreements (SLAs). Develop and implement preventative maintenance schedules to reduce downtime. Assist with data migration, system integration, and other technical projects as required. Support training and mentoring of junior team members as needed.

The Service Manager is responsible for the overall service delivery of the overnight application support team. This includes overseeing day-to-day operations, ensuring services meet client's Service Level Agreements (SLAs), managing the support team, and providing regular performance reporting. Desired Skills and experience Demonstrable experience in IT service management and delivery, particularly for application support. Proven experience leading and managing technical support teams, ideally in an offshore context. Strong understanding of ITIL principles, SLAs, and operational metrics. Excellent reporting, analytical, and communication skills (verbal and written). Ability to thrive in a fast-paced, high-pressure environment. Experience in Fixed Income Markets is highly desirable. Proficiency in using service management tools and software. Strong problem-solving skills and the ability to make decisions under pressure. Ability to build and maintain strong client relationships. Flexibility to adapt to changing client needs and industry trends. Key Responsibilities Oversee and manage the day-to-day operations of the 5-member offshore overnight application support team. Ensure all support services are delivered in line with client's service level requirements and quality standards. Provide regular, comprehensive reporting to the client on service delivery metrics, team performance, and incident trends. Act as an escalation point for service-related issues from the support team. Mentor and guide the support engineers. Develop and implement strategies to improve service delivery and operational efficiency. Monitor and manage the performance of the support team, providing feedback and conducting performance reviews. Collaborate with other departments to ensure seamless service integration and support. Identify and address potential risks and issues that could impact service delivery. Drive continuous improvement initiatives to enhance service quality and client satisfaction.

Job Summary The Delivery Manager (DM) is responsible for ensuring the successful delivery of services and solutions to strategic client accounts. Acting as the primary delivery liaison between the client and internal teams, the DM ensures alignment with contractual obligations, business objectives, and customer satisfaction. The role blends project oversight, client engagement, resource coordination, and delivery governance. Key Responsibilities Client Relationship Management Serve as the main delivery point of contact for assigned accounts. Build and maintain strong client relationships to ensure long-term satisfaction and account growth. Understand the client’s business, industry trends, and strategic objectives. Service Delivery Oversight Ensure high-quality, on-time delivery of contracted services and solutions. Coordinate with project managers, technical leads, and functional teams to meet delivery milestones. Monitor KPIs, SLAs, and operational metrics to ensure continuous improvement. Governance & Reporting Conduct regular account reviews and steering committee meetings. Provide performance updates, risk assessments, and strategic recommendations to both clients and internal stakeholders. Own issue resolution and escalation processes across delivery streams. Financial & Commercial Management Support renewals, change orders, and upsell opportunities through delivery insights. Collaborate with sales and pre-sales teams to shape future engagements. Team & Resource Coordination Align delivery resources to project scope and client expectations. Facilitate onboarding, knowledge transfer, and retention of team members on the account. Mentor delivery team members and promote a culture of accountability and service excellence. Qualifications Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred). 7+ years of experience in delivery management, account management, or program leadership roles. Proven success managing complex client engagements and multi-disciplinary teams. Strong understanding of project management methodologies (Agile, Waterfall, Hybrid). Excellent client-facing and interpersonal skills, with a focus on communication and conflict resolution. Experience with financial oversight and contract compliance in a professional services context. PMP, ITIL, or relevant certifications are a plus.