848 Slas Jobs - Page 7

As a Service Performance Quality Manager, you will be at the core of shaping how performance, quality, and accountability are embedded into the way we design, operate, and evolve our services. You ll work at the intersection of data, strategy, and service enablement empowering teams across the organization to drive measurable improvements. You ll be part of a foundation team that sets enterprise-wide standards and works closely with service owners, reliability experts, and visibility architects to ensure transparency, resilience, and quality are part of everyday operations. This is a role with broad impact, deep influence, and the opportunity to shape how we deliver value at scale What youll...

As a Sales Proposal Writer at our company, your role will involve crafting persuasive proposals for high-value enterprise opportunities. You will focus on showcasing platform capabilities, licensing models, and managed services offerings. Your expertise in business writing and understanding of managed services delivery will be key in creating clear workflow documentation to support your proposals. Key Responsibilities: - Collaborate with sales teams to develop winning proposals that highlight platform capabilities and managed services offerings effectively - Create detailed workflow diagrams and process documentation to illustrate service delivery approaches - Transform complex managed servi...

As the Vice President - Head of India Transaction Monitoring (Subject Matter Expert) at Barclays, you will be responsible for leading the Anti-Money Laundering (transaction monitoring) department, overseeing all activities within the operation. Your key responsibilities will include: - Leading and influencing a team manager in a fast-paced and regulated environment. - Holding a graduate/bachelors level degree. - Managing senior stakeholder relationships across Business Units and the second line of defence. - Ability to manage and accurately report KPIs, SLAs, quality, and performance across the business area. Additionally, some other highly valued skills for success in this role may include:...

As a Property Manager at our company, you will be responsible for the following: - Ownership of Properties: - Take ownership of a designated number of houses, ensuring they are well-maintained and provide a best-in-class experience for both tenants and owners. - Periodic Checks: - Conduct periodic checks of the assigned houses to ensure they meet Nestaway's quality standards. Additionally, ensure that all necessary data, including utility account IDs, tenant agreements, photographs of the house, etc., are accurately maintained in Nestaway's systems. - Minimize Tenant Move-Outs: - Implement strategies to minimize tenant move-outs from the houses mapped to you, ensuring high tenant satisfactio...

SUMMARY About The Client : A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Job Title: Senior Process Executive (SPE) Domain : P & C Insuranc e operations ( Guidewire with c...

Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times Maintains performance standards Eye for detail & comprehension skills to wean out necessary information Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met i...

Acceptance to work in General / Rotational shifts (11 am to 8 pm General shift). Flexibility to work over weekends or stretching shift hours as and when needed. Should be committed and reliable to work under high pressure to meet timelines. Workflow coordinator - SPOC for multiple projects and communication management. Should have good interpersonal skills. Should be fluent in English with excellent verbal and written communication. Should be able to manage video/audio calls on a regular basis. Must be well versed with Computer skills and MS Office. Will be responsible for basic QC of the files and delivering them as per the SLAs (Training/Guidance to be provided). Manage daily reports, exce...

Desired Candidate profile 10+ years of experience in Provider Enrollment & Credentialing within the RCM/healthcare domain. At least 3 5 years of leadership experience managing large teams. Deep knowledge of enrollment guidelines, credentialing processes, and compliance standards. Strong track record of driving operational excellence and meeting/exceeding SLAs. Excellent stakeholder management, communication, and problem-solving skills. Familiarity with CAQH, PECOS, Medicare/Medicaid systems, and payer portals. Lean Six Sigma or process improvement certification. Experience in handling multi-specialty provider groups or large-scale credentialing operations. Strong client-facing experience wit...

Location: Nagpur Job Responsibilities: Managing Month end / Quarter close accounting activities Expert in Accounting (Journals, Reconciliations & Reporting) Expert in Balance sheet reconciliation and its open items resolutions Basic interactions with Clients, dashboard reporting, understanding clients expectations Experience in Process improvements initiation Ability to engage in team towards business deliverables. Publishing timely and accurate metrics on deliverables to various stakeholders Ensure to meet defined SLAs and KPIs Handling Internal and External audits e.g. Quality Audit, ISO Audit, SOX audit, Information Security Audit etc. Willingness to work in any shifts and location. Able ...

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integ...

As an Associate at ICE, the leading cloud-based platform provider for the mortgage finance industry, your role will involve performing exception reviews on documents and conducting audits at various stages of the loan production process to ensure compliance with customer requirements and regulations. Your key responsibilities will include: - Validating Document Recognition and Data Extraction. - Conducting Data Integrity checks on extracted data. - Adhering to Standard Operating Procedures. - Collaborating with management to address any service delivery challenges. - Maintaining data security protocols. - Meeting defined SLAs as per the requirements. - Creating Bounding Boxes around Data and...

Experience: 1-5yrs of US Staffing Experience Roles & Responsibilities Proactively source, screen, identify & qualify the best suitable candidate for client requirements. Should have excellent communication skills, Good interpersonal and team coordination skills. Effectively manage multiple job requisitions and deliver on a high volumes. Require active co-ordination with business accounts and efficiency in feedback management. Should be we'll versed with Tax terms (Mandatorily working with W2) , Should have worked with direct clients only (VISAs GC holder & US Citizen) Preferred Qualifications & Skills: Working experience in US Pharma accounts Working on NONIT (Non-scientific) & Business prof...

Location: Bengaluru Eco space Designation: Manager Role Summary The Service Delivery Manager (SDM) is responsible for ensuring consistent, high-quality IT service delivery to clients/end-users. This role oversees service desk operations, incident/problem/change management, SLAs, and end-to-end service performance. The SDM acts as the primary liaison between IT, business stakeholders, and vendors to ensure services align with business objectives. Key Responsibilities Service Delivery Operations Own overall IT service delivery, ensuring SLA and KPI adherence. Oversee L1, L1.5, L2, and vendor teams to maintain service continuity. Drive incident, problem, and change management processes. Proacti...

Description and Requirements Manage and oversee the reconciliation process within the Aladdin system, ensuring accurate and timely reconciliation of transactions and positions. Identify and investigate exceptions within established time parameters. Escalate and work closely with clients and custodian banks to ensure timely resolution of exceptions. Ability to effectively manage, research/resolutions/follow-ups for closure of open items, cash, and position breaks. Manage and analyze SWIFT messages, ensuring proper communication and settlement of transactions between financial institutions. Possess a thorough understanding of capital markets, including equities, bonds, derivatives, and other f...

Candidate with 6-8 years of experience of Incident, Major Incident & Service request management processes of ITSM The role requires proactively run incident processes and analyze incident metrics. Identifying changes in the support processes and change the incident management process respectively Conduct regular review of incident management process and drive improvement to the process, tools, templates, documents and reports with customer counterparts Provide education, guidance, support, to ensure adoption of and adherence to Incident management processes within vendor and customers internal support teams Experience of leading and managing Major incidents from notification to service resto...

Role & responsibilities End-to-end solution of IT systems and software, from functional perspective, while ensuring that it meets the requirements of the project and to the satisfaction of the client. This role involves understanding existing processes, identifying gaps, proposing improvements, and supporting the implementation of functional solutions. Responsibilities: i. Conduct AS-IS analysis of current business processes and systems. ii. Gather and document business requirements and translate them into functional specifications. iii. Support the design of TO-BE processes and system workflows. iv. Collaborate with technical teams to ensure solutions meet business needs. v. Assist in testi...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology servi...

Role & Responsibilities A Multi-Cloud DevOps Architect is responsible for designing and implementing scalable, secure, and automated infrastructure across multiple cloud platforms (AWS, Azure, GCP). Key responsibilities include: Infrastructure Design : Architecting CI/CD pipelines, cloud environments, and deployment strategies. Tooling & Automation : Selecting tools like Terraform, Jenkins, GitHub Actions, Docker, Kubernetes. Security & Compliance : Ensuring systems meet SLAs, disaster recovery, and governance standards. Collaboration : Working with engineering teams to align infrastructure with business goals. Documentation & Mentorship : Creating architectural playbooks and mentoring DevOp...

Consultant is responsible for delivering outstanding customer experience via calls to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction Productivity. You would be responsible for - Resolving requests/inquiries made by customers via calls Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement data security policies Completing upskilling e-courses mandated by each program Attending coaching sessions ensure feedback is implemented 100% schedule adherence, no absenteeism positively contribute to ...

Handle high volume of Overseas incoming calls, emails, and other communication channels related to Maersks services and inquiries. Provide accurate and reliable information to customers regarding Maersks products, services, processes, pricing, and delivery times. Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as sales, finance, logistics, and operations, to coordinate and resolve customer requests or concerns. Accurately record customer interactions and transaction details in the designated Cloud Telephony System. Continuously develop and maintain a comprehensive understandi...

Min 1 year expr into service desk International exposure Must expr into Ticketing Tools Good communication skills Immediate joiners Rotational shift timings Both way cab Virtual mode Thanks Janani 9600445623

Overview The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support. Responsibilities Develop and grow a team of Support Engineers to deliver world class customer service. Manage team productivity and performance through instilling a metrics driven culture. Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals. Ensure that direct reports have the resou...

As a Guidewire Claim Center Support and Maintenance Manager at EY, you will have the opportunity to showcase your expertise with a minimum of 9+ years of experience in the field. You will play a crucial role in managing support projects, ensuring the successful execution of projects while meeting key SLAs and KPIs. Your responsibilities will include maintaining and supporting applications, conducting testing, managing deployments, and being flexible to work in shifts and provide on-call support on a rotational basis. Key Responsibilities: - Manage support projects related to Guidewire Claim Center with a minimum of 9 years of experience - Work in shifts (Rotational Shift India Shift, UK Shif...

As a Project Coordinator in ProCreator, youll keep our projects running smoothly by owning the logistics, coordination, and communication that make great delivery possible. Youll work closely with Project/Delivery Managers, Design, Content, and Engineering teams to maintain sprint cadence in Zoho Sprints and keep stakeholders aligned via crisp updates, minutes of meeting (MoMs), and structured follow-through. The role requires hands-on coordination, excellent communication, and confident use of AI tools (e.g., ChatGPT) for drafting MoMs, status updates, and summarizing discussions. You will maintain PM-tool hygiene, drive follow-ups, ensure timely status/MoMs, uphold SLAs, and help the team ...

Handling concurrent customer queries / complaints primarily for the credit cards. Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to AHT (Average Handling Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance. Need to provide end to end resolution to the customer complaint received at ...