386 Slas Jobs - Page 6

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. High school diploma or equivalent and above. 0-2 years of experience (freshers welcome!). Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. High school diploma or equivalent and above. 0-2 years of experience (freshers welcome!). Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. High school diploma or equivalent and above. 0-2 years of experience (freshers welcome!). Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Handle travel-related service requests through inbound/outbound voice communication. Use Amadeus GDS (Cryptic platform) to manage airline bookings, issue/reissue tickets, and process exchanges and refunds. Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs. Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies. Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues. Maintain process quality and SLAs while delivering exceptional customer service.

JOB DESCRIPTION: Accountant Office: India Department: Client Services Job Summary To provide and ensure the timely and high-quality service and deliverables to leading private equity and funds clients under the guidance and direction from supervisors, allocated to you on a regular basis. Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements. Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and areas of development. Responsible in preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. Responsible in preparation and completion of capital call and distribution workings along with notices and release to respective investors. Assist with conversion of Private Equity Funds from other accounting applications to Investran. Assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). This entails assisting in all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. To assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. Core Responsibilities Responsible for the preparation of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients. To ensure all deliverables are timely and accurate. Acquiring knowledge of designated clients' requirements and deliverables. Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements. Proactively seeks adequate training, feedback, and support in both technical and non-technical aspects of the role. Guides new peers and/or junior members of the team on the client specifics and other deliverables (Technical). Tasks & Duties Cluster Client Delivery Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables. Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements. To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant. Delivers consistent and quality information within the agreed timeframes. Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines To be knowledgeable with the components of the reports generated by the appropriate platform/s To be able to review outputs and all other deliverables prepared. To address review comments. Takes ownership, prepares, and replies to cluster/Client/Investor’s queries within 24 hours. Escalate any job-related issues and concerns to the appropriate authorities in a timely manner. Provides support to the rest of the team and other teams, as needed. To act as an alternate for Senior Accountants or Assistant Managers based on business needs. Responsible for consolidating queries, requirements, and comments from the client. Researches and validates the team's interpretation of the requirements, when needed, to the technical team. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Sets up, monitors, updates and closes all deliverables via the workflow planner. Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Reports any breaches, complaints, or errors to appropriate authorities in a timely manner. Assists in the preparation of error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. Manages Conflict - Handling conflict situations effectively, with a minimum of noise. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Organizational Savvy - Manoeuvring comfortably through complex policy, process, and people-related organisational dynamics.

Genpact is a global professional services and solutions firm focused on delivering outcomes that shape the future. With a workforce of over 125,000 individuals across 30+ countries, we are characterized by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Driven by our purpose of striving for a world that operates better for people, we serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager- Insurance Operations. We are looking for individuals with significant experience in Policy Admin/ Claims backend operations within the realms of Life Insurance, Annuities, or Long Term Care Insurance. Responsibilities include: - Demonstrating substantial experience in Policy Admin/ Claims backend operations for Life Insurance, Annuities, or Long Term Care Insurance - Engaging in team handling and people-facing roles, leading 15 to 40 resources to maintain an engaged workforce - Developing a strategy for the team to achieve organizational goals and effectively communicating clear instructions to team members - Monitoring team members, providing mentorship as needed, and overseeing day-to-day operations - Generating reports to update the company on the team's progress and fostering rapport with internal and external partners - Addressing any issues that arise during shifts promptly and proficiently, seeking guidance from the duty manager when necessary, and ensuring the delivery of the highest levels of customer service at all times - Assisting the Operations lead as required to ensure the business runs effectively and efficiently, meeting client expectations and SLAs. Qualifications we are looking for: Minimum Qualifications / Skills: - Graduation in any stream - Strong analytical, problem-solving, and interpersonal skills - Proven ability to establish effective working relationships with clients and internal partners - Excellent communication skills are essential. Preferred Qualifications/ Skills: - Knowledge of insurance and the ability to comprehend and interpret insurance terminology - Proficiency in project management and managing multiple priorities - Positive attitude focused on continuous process improvement and openness to change - Proficient in MS Excel, MS Word, and MS PowerPoint. This role is based in India-Gurugram and is a full-time position. The ideal candidate should hold a Bachelor's degree or equivalent qualification. The job posting date is June 27, 2025, at 11:41:03 AM, and the unposting date is July 27, 2025, at 1:29:00 PM. The primary skill set required for this role is Operations, and it falls under the category of Full Time jobs.,

As the Vice President of DevOps & SRE, you will hold a senior leadership position with the primary responsibility of driving platform reliability, secure operations, and DevOps excellence throughout the enterprise. Your role will involve integrating site reliability engineering practices with scalable DevOps automation and maintaining a robust cybersecurity posture. Leading high-performing teams, defining technology strategy, managing infrastructure, and safeguarding systems and data to support business growth and digital innovation will be key aspects of your role. You will be expected to lead enterprise-wide DevOps adoption and continuous delivery transformation, implementing and optimizing CI/CD pipelines, infrastructure-as-code (IaC), and cloud-native architectures. Championing automation in deployment, monitoring, and infrastructure provisioning will be essential, along with experience in containerization (Kubernetes, Docker), service mesh, and serverless environments. Facilitating collaboration between development, operations, and QA for rapid and reliable releases will also be a critical part of your responsibilities. Establishing and leading the Site Reliability Engineering (SRE) function to ensure system reliability, scalability, and performance will be another key aspect of your role. You will define and monitor SLAs, SLOs, and SLIs for critical applications and services, drive incident management, root cause analysis, and foster a postmortem culture. Developing and deploying observability strategies using tools like Prometheus, Grafana, Zabbix, or enterprise tools such as New Relic, Dynatrace, or Splunk will also be within your purview. In terms of leadership and strategic alignment, you will build and mentor cross-functional teams across DevOps and SRE, partnering with engineering, product, and business leaders to align technical initiatives with organizational goals. Managing departmental budgets, tools, and vendor relationships, as well as reporting on KPIs, operational health, security posture, and risk to the executive leadership team will also be part of your responsibilities. To qualify for this role, you must hold a Bachelors or Masters in Computer Science, Engineering, or a related field, along with at least 15+ years of experience in IT/engineering, including a minimum of 5+ years in leadership roles. Proven expertise in implementing DevOps, SRE, and security practices at scale, as well as hands-on experience with AWS, Azure, or GCP, CI/CD tools, and SRE observability platforms, are essential requirements for this position.,

As a Junior Associate Cloud Operations Engineer at Basware, you will be part of the Products and Cloud Engineering & Operations team responsible for ensuring the delivery of industry-leading SaaS solutions for the CFOs office. Your role will involve gaining exposure to Product operations using various tools and technologies to support Basware's global product portfolio. Your main responsibilities will include understanding customer financial documents within the P2P domain, delivering accurate mappings using Basware's internal mapping technologies, and ensuring timely invoice processing in accordance with SLAs. You will also play a key role in troubleshooting transaction issues, handling customer feedback, and implementing mapping improvements to maintain high-quality standards. Key Responsibilities: - Create and deliver accurate mappings for PDF invoices using mapping-specific technologies. - Ensure timely processing of invoices within defined SLAs. - Monitor and troubleshoot transaction issues with a focus on automation. - Review and act on customer feedback to implement mapping improvements. - Handle technical problem tickets and provide effective resolutions. - Support onboarding of new suppliers/templates within agreed timelines. - Collaborate with peers for mapping reviews and contribute to quality improvements. - Perform mapping testing in both preproduction and production environments. - Identify and implement quality enhancements based on proactive analysis. - Contribute ideas and efforts toward automation and process improvement. To be successful in this role, you should have a minimum of 2 years of experience, a Bachelor's degree in computer science, Information Technology, or MCA. You should possess a strong sense of discipline, honesty, and consistency in work ethics, along with logical and analytical mindset. Understanding financial documents, familiarity with PDF eInvoice and Smart PDF services, good problem-solving skills, effective communication, and attention to detail are also essential for this position. What We Offer: - Opportunity to work with a global SaaS leader. - Collaborative and inclusive team culture. - Growth and learning in cutting-edge cloud technologies. - Platform to contribute to automation and digital transformation.,

As an Experienced Associate at PwC, you will collaborate with a team of problem solvers to address complex business challenges spanning from strategy to execution. Your responsibilities at this level encompass but are not limited to: - Demonstrating a minimum of 0.6 to 2 years of experience with Oracle Cloud applications or ERP. - Possessing strong technical proficiency in OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion. - Being well-versed in OIC and managing intricate integrations. - Exhibiting expertise in crafting SQL Queries and PLSQL Programming. - Working experience with APEX/JCS/VBCS is desirable. - Proficiency in utilizing FBDI and ADFDI templates in Oracle. - Sound knowledge of Security and Roles in Oracle fusion, including User Provisioning, Custom Role Creation, and identifying privileges. - Expertise in employing Web-Services (SOAP/REST) to construct interfaces, load or manage transactions. - Good understanding of Oracle Cloud Architecture, Standards, and Table structure. - Proficient in Oracle processes such as Financials, Procurement, SCM, and Projects. - Strong knowledge of Coding, Debugging, Design, and Documentation. - Ability to comprehend and analyze customer business processes and Functional Specification. - Excellent communication skills with the capability to engage with external teams or clients. - Familiarity with Oracle Analytics is beneficial. - Utilizing feedback and reflection to enhance self-awareness, leverage personal strengths, and address development areas. - Establishing a proven track record as a Subject Matter Expert (SME) in the chosen domain. - Mentoring Junior resources within the team, conducting KSS and lessons learned. - Willingness to work in stretch opportunities/assignments. - Demonstrating critical thinking and the ability to bring order to unstructured problems. - Reviewing Ticket Quality and deliverables. - Adhering to SLAs, with experience in incident management, change management, and problem management. - Knowing how and when to utilize tools available for a given situation and providing reasons for this choice. - Seeking and embracing opportunities that offer exposure to diverse situations, environments, and perspectives. - Adapting behavior to build quality relationships based on situational cues. - Upholding the firm's code of ethics and business conduct. - Operating in a team environment inclusive of client interactions, workstream management, and cross-team collaboration. In the Managed Services - Application Evolution Services sector at PwC, we are committed to collaborating with clients to combine the strengths of technology and human expertise to create straightforward yet powerful solutions. Our goal is to support our clients in focusing on their core business activities while trusting us as their IT partner. We are dedicated to enhancing client experiences and outcomes through scalable solutions that leverage technology and human capabilities. Our team of skilled professionals, coupled with advanced technology and processes, ensures efficient and effective results. Through PwC's Managed Services, clients can concentrate on boosting their operations and achieving desired outcomes. Within our global Managed Services platform, the Application Evolution Services (AES) team concentrates on the evolution of clients" applications and cloud portfolio. We aim to empower clients to maximize the value of their application portfolio while efficiently managing and safeguarding their solutions. By enabling clients to concentrate on dynamic, efficient, and cost-effective growth, we support their business priorities. Members of our AES team are expected to excel in a fast-paced environment, engaging in critical Application Evolution Service offerings, help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. Furthermore, candidates are encouraged to contribute their experience and expertise to drive and support customer engagements not only from a technical standpoint but also through relationship building.,

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes. Communicate platform updates and relevant changes effectively to enterprise clients. Who We're Looking For 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders Ability to prioritize, multi-task, and perform effectively under pressure Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation Ability to grasp customers needs and suggest timely solutions Executive level interpersonal, project management, communication, and problem-solving skills Excellent written and verbal communication and presentation skill. Regards Saloni 6398630632

Positions Available:- Recruitment Manager-IT (PST Shift) Prior US Staffing/US Recruitment experience in IT domain will be considered Role & responsibilities Assign requirements as soon as they come in from the MSP/VMS/Direct Clients. Work with Leads and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-10 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS. Anu Sharma Lead-TA-HR ICONMA LLC

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for - Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts / Science / Commerce / Engineering / Pharma / MBA / MCA) - 2025 Passout can apply Other Additional Skills required: Excellent verbal

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. High

The Data Centre Senior Manager is responsible for overseeing the operations, maintenance, and strategic planning of the hospital’s data center •8+ years of experience in IT/data center management, with at least 3 years in a leadership role.

The Cisco Security Business Group (SBG) is dedicated to developing solutions that address the security challenges faced by customers. With an annual revenue exceeding $2B, SBG is one of the fastest-growing businesses at Cisco. As Cisco transitions aggressively to a software and recurring revenue model, the security business is leading the way with over 40% year-over-year growth in software recurring revenue. The Cloud Security group within SBG focuses on creating cloud-delivered security solutions in a platform-centric approach. Operated as an autonomous group within the business, it functions like a Startup to foster innovation in a highly disruptive and rapidly growing domain. The group, formed by combining existing cloud assets with successful acquisitions like OpenDNS, aims to develop complex security solutions in a cloud-delivered manner with simplicity at its core. The goal is to redefine industry standards for security solutions by making them deep and broad yet easy to deploy and manage. Currently experiencing 100% year-over-year growth, the group is seeking a passionate, innovative, and action-oriented engineering leader for the Product Engineering group to support business scalability. In today's evolving landscape, cloud security plays a crucial role. With an increase in roaming users, the growth of BYOD, migration of business applications to the cloud, and the shift of critical infrastructure to public/private clouds, the nature of security threats has become more sophisticated. The traditional perimeter-based security model is being challenged, necessitating security solutions to move to the cloud as well. Join a team of dedicated individuals passionate about solving these challenges and making the world a more secure place. The group operates a highly scalable cloud infrastructure across 25 data centers, handling over 100 billion requests per day from 65 million daily active users. YOUR IMPACT - Collaborate with cross-functional stakeholders in engineering, product management, and field teams to guide technology decisions and drive technical direction. - Engage with multiple engineering groups at Cisco to develop end-to-end solutions and facilitate technology leveraging, including FedRAMP certification. - Work closely with Product leads to drive product and technology strategies. - Provide on-call support for services in production. - Offer technical support to clients or end-users. MINIMUM QUALIFICATIONS: - Bachelor's in Computer Science or equivalent with 8 to 10+ years of experience in designing, analyzing, and troubleshooting large-scale distributed systems. - Professional software development experience in C/C++, Python, and Go (Nice to Have). - Experience in MacOS device drivers, building MacOS app extensions using Apple Driverkit framework, and driver installation using System Extension Framework. PREFERRED QUALIFICATIONS: - Strong expertise in cloud technologies and architectural patterns, including HTTP/HTTPS, Proxy, API services, Containerization, Micro-services, Application monitoring, and Elastic scaling. - Experience in building or maintaining software, library, and infrastructure to meet compliance standards like FedRAMP, SOC2, or ISO27001. - Knowledge of emerging cyber threats and techniques for threat detection and remediation. - Familiarity with incident management processes and tools (e.g., PagerDuty). - Understanding of Service-Level Agreements (SLAs) and ensuring compliance. - Ability to create and maintain detailed documentation for troubleshooting procedures and system architecture. - Proficiency in post-incident reviews and root cause analysis to prevent future occurrences. #WeAreCisco #WeAreCisco is a unique environment where every individual contributes their skills and perspectives to advance our goal of creating an inclusive future for all. The company values connection and celebrates the diverse backgrounds of its employees, focusing on unlocking their full potential. Cisco offers a culture of continuous learning and development, enabling employees to explore multiple career paths within the organization. Cisco recognizes the opportunity to bring communities together, placing emphasis on its people. Through employee resource organizations called Inclusive Communities, one-third of Cisconians collaborate to foster belonging, learn, and make a difference. The company supports volunteerism by providing dedicated paid time off, allowing employees to contribute to causes they are passionate about, with nearly 86% participation. Driven by its people, Cisco leads as a global technology powerhouse, facilitating internet connectivity and innovation. The company helps customers reimagine their applications, secure their enterprises, transform infrastructure, and achieve sustainability goals. Every step taken by Cisco is aimed at creating a more inclusive future for all. Join Cisco on this journey of growth and empowerment, and be your authentic self with us.,

As a VC Bridge Operator at Kinly, you will play a crucial role in the Kinly Global Service team, providing remote technical audio/video support for unified communications systems across the global banks estate. Your responsibilities will include being the initial point of contact for both internal (Kinly) and global bank staff/leadership, responding to customer phone calls and emails, launching and troubleshooting video meetings, opening and escalating tickets for customer issues, and keeping clients and global teams updated in a 24/5 environment. You will participate in ongoing training and certification efforts to ensure your knowledge remains current in support of advanced technology solutions. Collaboration with other team members, especially the Global Service team and AVNOC, will be essential to enhance your technical acumen and standard methods of operation within the organization. Your duties and responsibilities will involve delivering services punctually according to agreed SLAs, scheduling and launching video/audio calls, maintaining and managing TMS/EMS systems, carrying out remote training and tests, providing remote assistance for connectivity issues, maintaining a log of faults and details, handling administrative tasks related to VC enquiries, and assisting with the maintenance of the global VC environment. In addition, you will be expected to mentor team members, assist with training, provide feedback on communication issues and service improvements, handle manual tasks for moving equipment, maintain good relationships with global AV counterparts, and attend regular meetings and training sessions with global AV teams. The ideal candidate should be able to work independently, interact effectively with various stakeholders, and possess strong problem-solving and communication skills. If you are selected for an interview and require any reasonable adjustments, please inform the Talent Acquisition team at the time of scheduling. Kinly is a globally trusted AV and UCC technology advisor, dedicated to driving collaboration, engagement, and productivity for organisations worldwide. Our team shares a passion for helping teams achieve workplace communication and collaboration goals, regardless of complexity or location. We design, engineer, and support audiovisual and collaboration technology solutions that deliver real business value and exceptional user experiences consistently. Joining Kinly means being part of an award-winning team of innovative professionals, supporting the world's leading businesses with secure and reliable meeting experiences. You will have the opportunity to work alongside global brands on high-profile projects, benefiting from unrivalled access to cutting-edge technology tailored to specific needs. Kinly is committed to equal opportunities for all individuals.,

Introductory Marketing language The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills and Capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience, preferably in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. Introductory Marketing language The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills and Capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience, preferably in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Job Responsibilities: Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes Open to feedback and capable of working effectively in a team environment Prioritize customer satisfaction with a keen eye for detail Achieve consistent productivity and quality results in accordance with process guidelines and SLAs Maintain flexibility and readiness to adapt to frequent updates in US mortgage guidelines Strict adherence to Business Specified process workflows Complete all mandatory training promptly Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V Job Requisition ID: 023813 Job Category: India Business Operations Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s):

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Duties and responsibilities Respond to all customer reservation requests promptly Fully knowledgeable about rates, promotions, amenities, programs and services Manage systems that are set up within the reservations department Responsible for maintaining rate parity across all booking Channels (Website, OTA, GDS, Travel Agents etc.) Understand and enforce company policies Verify if each reservation requests are processed as per the set standards Verify if reservation confirmation letters are sent for all processed bookings within the stipulated time Handle any request for amenities or transportation promptly and accurately Monitor all Tentative / Provisional / Wait listed bookings entered on the system Record and file all reservation correspondence Update all reservation modifications Track daily, weekly, monthly, and yearly statistics Ensure that the defined ISO standards and SLAs are followed Eligibility Knowledge of Amadeus/Galileo/GDS/Sabre is a must Should have prior experience in ticketing Should be willing to work in night/rotational shift, if given (not mandatory)

Responsibilities & Key Deliverables To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships To ensure adherence to scheduled maintenance services thru service dealerships To build and manage relationships with all customers To ensure timely availability of spare parts at service dealerships covering all models To meet service revenue targets and timely service payment collections To establish and develop service dealer network To ensure that all service dealerships adhere to required service norms with capable and skilled manpower To develop service network capability by coaching, motivating and guiding channel partners To ensure Product reliability by tracking and resolving key service problems in the area To send timely market intelligence and MIS reports to headquarters at Mumbai Experience 9 to 12 yrs. Industry Preferred Qualifications BE General Requirements

Manage end-to-end claims process for corporate insurance policies (GMC, GPA, WC, Fire, etc). Coordinate with clients, insurers, and TPAs to ensure timely documentation and settlement . Track claim status and provide regular updates to clients. Analyze claim patterns and support clients with insights and loss mitigation strategies. Ensure service level agreements (SLAs) are met and maintain claim MIS reports. Assist clients during audits or investigations, where required. Requirements: Minimum 2 years of experience in corporate insurance claims handling. Strong understanding of Group Mediclaim , GPA , and WC policies. Excellent communication and client coordination skills. Organized, detail-oriented, and comfortable handling multiple cases. Knowledge of insurer and TPA claim portals is a plus.

Experience in RCM and healthcare in a US Medical Billing company is required for this role. You should possess excellent team-leading capabilities, be open to direction, have a collaborative work style, and demonstrate a strong commitment to completing tasks. Your knowledge should cover the entire BPO operations spectrum, including ensuring SLAs, SOPs, local work instructions, process flows, team forecasting, workforce analysis, basic matrix reporting, recruitment, seat utilization, training, and maintaining quality standards. The ideal candidate will have proven experience as a Manager/Senior Manager or in a similar position. You should also have experience with recruiting and performance evaluation processes, as well as familiarity with financial and customer service principles. Good math skills are essential for creating and analyzing reports, spreadsheets, and sales statistics. Proficiency in MS Office, especially MS Excel, is required. You should demonstrate leadership and organizational abilities, along with strong interpersonal and communication skills. A problem-solving attitude and flexibility to work in shifts are important attributes for this role.,

The position at Walmart Commerce Technologies (WCT) involves supporting customers and businesses using WCT products. The team at WCT aims to transform Walmart technologies into white-label solutions for other retailers and sellers, with a focus on launching innovative products like Store Assist. As a member of the Support Team for WCT, you will play a crucial role in assisting customers and businesses in utilizing WCT products effectively. The ideal candidate for the role of a Senior Manager for Customer Support will be an innovator with strong communication skills and a passion for leading teams. You will be responsible for leading a support team that addresses customer-reported issues and incidents, recruiting and mentoring engineering teams, managing team objectives and priorities, and providing technical leadership and career development opportunities for team members. Additionally, you will collaborate closely with the Customer Success Manager to ensure customer challenges are resolved effectively. To be successful in this role, the candidate should have a minimum of 12+ years of experience in computer science or engineering, or a Master of Science degree in computer science or engineering with 8+ years of experience in the field. Experience in customer-facing L1/L2 support for B2B SaaS products and the ability to operate during working hours optimized for UK/European customers will be beneficial. At Walmart Global Tech, you will have the opportunity to work in an innovative environment where your contributions can impact millions of people. The organization values diversity, inclusivity, and innovation, and offers a flexible, hybrid work model that combines in-office and virtual presence. In addition to a competitive compensation package, employees can enjoy various benefits including incentive awards, maternity and parental leave, health benefits, and more. Walmart, Inc. is committed to being an Equal Opportunity Employer that values diversity and inclusion. The organization believes in understanding, respecting, and valuing the unique identities, experiences, and opinions of all individuals. By fostering an inclusive environment, Walmart aims to help associates, customers, and communities live better lives.,

Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Eligibility Criteria : Any full time UG/PG Graduate (Arts / Science / Commerce / Engineering / Pharma / MBA / MCA) - 2025 Passout can apply Other Additional Skills required: Excellent verbal and written English language skills. Good analytical and typing skills. Flexibility to work shifts including nights. Candidates must reside within a radius of 25 Km of our office