386 Slas Jobs - Page 5

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 6 to 7 years experience in Major Incident Management Ensuring that the bridge call is initiated on time and that all relevant stakeholders are involved. Reviewing and modifying initial incident priority as per MI Criteria Lead recovery for all P1/P2 and Major Incident incidents across providers Ensuring the communication (SMS and Alerts) is sent to the stakeholders as per agreed timeline. Perform escalation as and when needed and drive the incident to resolution across all Service Providers end to end. Ensuring quality and completeness of incident documentation. Addressing any ownership disputes during the recovery of a Priority 1 or Priority 2 Incidents Assign RCA ownership and ensure the problem ticket is created and assigned appropriately towards the end of the MI bridge call. Preferred Technical and Professional Experience Governing P3 and P4 incidents to meet the contractually agreed SLAs. Facilitating and leading dispute calls for Incident ownership. Escalating as required for proper incident resolution and closure. Analysing Incident data/trends to identify incorrect incident assignment and establishing action plans to avoid multiple reassignments. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With a workforce of over 125,000 professionals across 30+ countries, we are characterized by our innate curiosity, entrepreneurial agility, and dedication to creating lasting value for our clients. Fueled by our purpose of relentlessly pursuing a world that works better for people, we cater to and transform leading enterprises, including Fortune Global 500 companies, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager- Insurance Operations. We are looking for individuals with significant experience in Policy Admin/ Claims backend operations related to Life Insurance, Annuities, or Long Term Care Insurance. Responsibilities: - Demonstrate substantial experience in Policy Admin/ Claims backend operations within the Life Insurance, Annuities, or Long Term Care Insurance domains. - Manage a team of 15 to 40 individuals, ensuring an engaged workforce and effective team handling. - Develop a strategic plan for the team to achieve organizational goals and provide clear instructions to team members. - Monitor team members, offer mentorship when necessary, and oversee day-to-day operations. - Generate reports to update the company on the team's progress and establish rapport with internal and external partners. - Address any issues that may arise during shifts promptly and skillfully, seeking advice from the duty manager when required, and ensure the delivery of the highest levels of customer service at all times. - Assist the Operations lead as needed to ensure the business runs effectively and efficiently, meeting client expectations and SLAs. Qualifications we seek in you: Minimum Qualifications / Skills: - Graduation in any stream. - Strong analytical, problem-solving, and interpersonal skills. - Proven ability to build effective working relationships with clients and internal partners. - Excellent communication skills are essential. Preferred Qualifications / Skills: - Knowledge of the insurance industry and the ability to understand and interpret insurance terminology. - Proficiency in project management and handling multiple priorities. - Positive attitude with a focus on continuous process improvement and adaptability to change. - Proficient in MS Excel, MS Word, and MS PowerPoint. Job Details: - Designation: Assistant Manager - Primary Location: India-Gurugram - Schedule: Full-time - Education Level: Bachelor's / Graduation / Equivalent - Job Posting Date: Jun 27, 2025, 11:41:03 AM - Unposting Date: Jul 27, 2025, 1:29:00 PM - Master Skills List: Operations - Job Category: Full Time,

As a Network Security Engineer with Third Party Risk Management, you will be responsible for conducting third party risk assessments in alignment with company security policies and industry standards. You will also perform on-site assessments of vendors to identify opportunities for improvement and provide input to aid in the development of policies focused on the security of third-party business processes. Additionally, you will foster relationships and influence the behavior of internal teams and external parties. Your role will involve developing and maintaining supplier risk and control monitoring plans, as well as performing monitor activities and analysis of evidence to ensure controls are operating effectively. You will be required to complete monitor and control tasks triggered by supplier Tier and Third Party Interaction Model. Collaboration with line of business stakeholders to deliver year-over-year cost savings with managed third party relationships is a key aspect of the position. Qualifications for this role include a minimum of 4 years of experience in developing and maintaining global vendor risk management programs. Possession of CISSP, CISM, CISA, or CRISC certification is preferred. A solid understanding of information technology and security solutions is essential. You will also be responsible for monitoring and ensuring successful delivery against third party contractual obligations, as well as assisting in the development of SLAs or key performance indicators for third party relationships. To apply for this position, please email your resume to hr@harinexsolutions.com and follow our company page for more job opportunities.,

At PwC, our people in business application consulting specialize in providing consulting services for a variety of business applications, helping clients optimize operational efficiency. As an Oracle HCM Cloud Senior Associate, you will specialize in providing consulting services for Oracle human capital management (HCM) applications. Your responsibilities will include analyzing client requirements, implementing HCM software solutions, and providing training and support for seamless integration and utilization of Oracle HCM applications. By working in this area, you will enable clients to optimize their human resources processes, enhance talent management, and achieve their strategic objectives. Focused on building meaningful client connections, you will navigate complex situations, grow your personal brand, deepen technical expertise, and anticipate the needs of your teams and clients. Embracing ambiguity, you will use moments of uncertainty as opportunities to grow and develop. Upholding professional and technical standards, you will ensure quality delivery and reinforce the firm's code of conduct and independence requirements. As an Experienced Senior Associate at PwC, you will work as part of a team of problem solvers, helping to address complex business issues from strategy to execution. Your responsibilities will include experience in Oracle Cloud / Fusion HCM Functional modules like Core HR, Absence, Time and Labor. You will design and implement absence management workflows, configure Absence Types and Plans, and collaborate with business stakeholders. Additionally, you will support period end closure activities, create and maintain configuration workbooks, and generate reports to measure application health. You will be expected to demonstrate strong communication, presentation, analytical, and problem-solving skills. Coordinating with the team, you will close client requests within SLAs and independently conduct sessions with clients/stakeholders. Your role will involve managing HCMTrack, conducting business requirement meetings, and user training sessions. Furthermore, you will play a key role in delivering issue resolutions and supporting upcoming projects and enhancements. Within PwC's Managed Services platform, the focus is on working with clients to leverage technology and human expertise to create simple yet powerful solutions. By delivering integrated services and solutions grounded in industry experience, the Managed Services platform aims to add greater value to clients" enterprises through technology and human-enabled experiences. As a member of the Application Evolution Services (AES) team, you will contribute to a high-paced work environment, engaging in critical service offerings, help desk support, enhancement and optimization work, and strategic roadmap and advisory level projects. Your role will involve technical expertise, relationship management, and supporting customer engagements to drive transformative outcomes for clients.,

At PwC, our team in business application consulting specialises in providing consulting services for a variety of business applications to help clients optimise operational efficiency. The individuals in this role analyse client needs, implement software solutions, and offer training and support for seamless integration and utilisation of business applications. This enables clients to achieve their strategic objectives. Those specialising in Oracle technology at PwC focus on utilising and managing the Oracle suite of software and technologies for various purposes within an organisation. Responsibilities include tasks such as installation, configuration, administration, development, and support of Oracle products and solutions. As an Experienced Associate at PwC, you will work as part of a team of problem solvers, assisting in solving complex business issues from strategy to execution. Professional skills and responsibilities for this management level include, but are not limited to: - Having at least 2 to 5 years of experience with Oracle Cloud applications or ERP. - Possessing strong technical skills around OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion. - Being well experienced with OIC and orchestrating complex integrations. - Demonstrating strong experience in writing SQL Queries and PLSQL Programming. - Working on APEX/JCS/VBCS is preferable. - Expertise in using FBDI and ADFDI templates in Oracle. - Having good knowledge of Security and Roles in Oracle fusion, including User Provisioning, Custom Role Creation, and identifying privileges. - Expertise in using Web-Services (SOAP/REST) to build interfaces, load or manage transactions. - Good knowledge of Oracle Cloud Architecture, Standards, and Table structure. - Understanding Oracle processes - Financials/Procurement/SCM/Projects. - Having very good knowledge of Coding, Debugging, Design, and Documentation. - Able to understand and analyze customer business processes and Functional Specification. - Demonstrating good communication skills and the ability to interact with external teams or clients. - Having knowledge of Oracle Analytics is a plus. - Using feedback and reflection to develop self-awareness, personal strengths, and address development areas. - Acting as a subject matter expert in the chosen domain. - Mentoring Junior resources within the team, conducting KSS and lessons learnt. - Being flexible to work in stretch opportunities/assignments. - Demonstrating critical thinking and the ability to bring order to unstructured problems. - Reviewing ticket quality and deliverables. - Adhering to SLAs, incident management, change management, and problem management. - Knowing how and when to use tools available for a given situation and being able to explain the reasons for this choice. - Seeking and embracing opportunities that give exposure to different situations, environments, and perspectives. - Being able to read situations and modify behavior to build quality relationships. - Upholding the firm's code of ethics and business conduct. - Working in a team environment that includes client interactions, workstream management, and cross-team collaboration. In the Managed Services - Application Evolution Services at PwC, we focus on bringing the power of technology and humans together to create simple yet powerful solutions for our clients. Our team delivers integrated services and solutions grounded in deep industry experience and powered by talent that you would expect from the PwC brand. As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive in a high-paced work environment and are capable of working on critical Application Evolution Service offerings and engagements. This includes help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It is essential to lend experience and effort in helping win and support customer engagements from both a technical and relationship perspective.,

As a ServiceNow HR Service Delivery (HRSD) Consultant, you will be responsible for implementing and supporting the IVR and/or Employee Document Management modules within the ServiceNow HRSD suite. Your role will involve configuring forms, workflows, business rules, scripts, and other components to deliver scalable enterprise solutions. You will collaborate with business stakeholders and technical teams to ensure seamless integration with existing systems and tools. Your key responsibilities will include: - Implementing and supporting ServiceNow IVR and/or Employee Document Management modules. - Configuring and customizing various components within the ServiceNow platform. - Collaborating with teams to define requirements and deliver robust solutions. - Utilizing agent workspace and performance analytics to enhance user experience. - Analyzing data to guide strategic decisions and improve HR service delivery. - Ensuring compliance with best practices, policies, and security standards throughout implementation. To be successful in this role, you should have: - A Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Masters degree preferred). - Extensive experience in ServiceNow HRSD product implementation with a focus on IVR and/or Employee Document Management. - Hands-on expertise in configuring ServiceNow HRSD products and integrating them with web services and email. - Strong communication, stakeholder engagement, and facilitation skills. - The ability to multitask, adapt to change, and work effectively in a fast-paced environment. Preferred certifications for this role include: - ServiceNow Certifications (e.g., Certified System Administrator, HRSD Implementation Specialist). - Project Management certifications (PMP, Agile). - HR certifications (SHRM, PHR/SPHR) would be a plus. If you have a passion for driving business alignment, leveraging data for decision-making, and managing configuration within the ServiceNow platform, we would like to hear from you. Join our team in Bangalore and make a difference in global HR service delivery. Immediate joiners are preferred for this position.,

At PwC, our team of business application consulting professionals specialize in providing consulting services for various business applications to help clients enhance operational efficiency. We analyze client requirements, implement software solutions, and offer training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic goals. Those working with Oracle technology at PwC focus on utilizing and managing the Oracle suite of software and technologies within organizations. Responsibilities include installation, configuration, administration, development, and support of Oracle products and solutions. As a Senior Associate at PwC, you will collaborate with a team of problem solvers to address complex business issues from strategy to execution. Key skills and responsibilities at this level involve having 5 to 8 years of experience in Oracle Cloud applications or ERP, strong technical proficiency in areas such as OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion, expertise in using Web-Services (SOAP/REST) for building interfaces, experience with OIC and orchestrating complex integrations, understanding of Oracle Cloud Architecture and processes, proficiency in SQL Queries and PLSQL Programming, and good communication skills for interaction with external teams or clients. Additionally, it is essential to demonstrate leadership capabilities, collaborate effectively in a team environment, and uphold professional standards and ethical conduct. Within PwC's Managed Services platform, we focus on combining technology and human expertise to deliver simple yet powerful solutions for our clients. Our Application Evolution Services (AES) team specifically concentrates on advancing clients" application and cloud portfolios to help them operate efficiently and protect their solutions while accelerating growth. AES team members are expected to work on a mix of service offerings, including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory services. The role also involves actively participating in customer engagements from both technical and relationship perspectives. Location: India Experience: 6 - 10 years Role: Senior Associate Tower: Oracle Educational Qualification: BE / B Tech / ME / M Tech Key Skills: OTBI/BIP/OIC,

About McDonald's: McDonald's Corporation, one of the world's largest employers with locations in more than 100 countries, is offering corporate opportunities in Hyderabad. The global offices of McDonald's are dynamic innovation and operations hubs, aimed at expanding the global talent base and in-house expertise of the company. The newly established office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating the ability of McDonald's to deliver impactful solutions for the business and customers worldwide. Position Overview: McDonald's is looking for an exceptional Senior Data Product Engineering SRE to take charge of the development and operational excellence of data products that provide insights and drive crucial business decisions. This role requires a unique combination of a product engineering mindset, data platform expertise, and site reliability engineering practices to create, scale, and maintain customer-facing data products and internal analytics platforms. The Senior Data Product Engineering SRE will be responsible for ensuring the end-to-end reliability of data products, from ingestion to user experience, to ensure they deliver business value at scale. Key Responsibilities: - Define and implement a product reliability strategy for customer-facing analytics, dashboards, and data APIs. - Collaborate with Product Management to translate business requirements into scalable, reliable data product architectures. - Establish product metrics, KPIs, and success criteria for data products serving both external and internal customers. - Lead cross-functional initiatives to enhance data product adoption, engagement, and customer satisfaction. - Develop and maintain data products, including real-time dashboards, analytics APIs, and embedded analytics solutions. - Design user-centric data experiences focusing on performance, reliability, and scalability. - Implement A/B testing frameworks and experimentation platforms for data product optimization. - Set and maintain SLAs for data product availability, latency, and accuracy. - Implement comprehensive monitoring for user-facing data products, encompassing frontend and backend metrics. - Create automated testing frameworks for data product functionality, performance, and data quality. - Lead incident response for data product issues that impact customer experience. - Monitor and optimize data product performance from an end-user perspective, including page load times and query response times. - Implement user feedback collection and product analytics to drive continuous improvement. - Collaborate closely with Product, Engineering, Data Science, and Customer Success teams. - Establish engineering practices for data product development, encompassing code reviews and deployment processes. - Influence the product roadmap with technical feasibility and reliability considerations. - Advocate for data product best practices throughout the organization. - Strike a balance between innovation, operational stability, and customer commitments. - Collaborate with Product Management on feature prioritization and requirements. Required Qualifications: - 8+ years of experience in product engineering, data engineering, or SRE roles. - 5+ years of experience in building customer-facing data products, analytics platforms, or business intelligence solutions. - 3+ years in senior or lead positions with direct team management experience. - Proven track record of delivering data products that drive measurable business impact. - Expertise in the product development lifecycle from ideation to launch and optimization. - Advanced experience in building user-facing applications and APIs. - Deep expertise with analytics databases (Redshift, BigQuery, ClickHouse), real-time processing (Kafka, Spark Streaming), and BI tools (Tableau, Looker, Power BI). - Proficiency in React, Vue.js, or Angular for constructing data visualization interfaces. - Advanced skills in Python, Java, or Node.js for API development and data services. - Expert-level SQL skills and experience optimizing queries for interactive analytics workloads. - Extensive experience with AWS or GCP data and compute services. - Strong product sense with the ability to balance technical constraints with user needs. - Experience with product analytics tools (Amplitude, Mixpanel, Google Analytics) and metrics-driven development. - Ability to understand business requirements and translate them into technical solutions. - Strong technical writing skills for customer-facing documentation and API specifications. - Experience with agile product development methodologies (Scrum, Kanban, Design Thinking). - Proven track record of building and scaling product engineering teams. Work Location: Hyderabad, India Work Pattern: Full-time role. Work Mode: Hybrid.,

Location- Pan india Experience- 5+ Provide L3 support for IBM Maximo issues, including performance, technical, functional, and integration problems. Analyze and resolve complex technical issues, identifying root causes and applying long-term fixes. Develop and implement Maximo configurations, automation scripts, escalations, workflows, BIRT reports and custom MBO classes. Handle integration issues with external systems using REST/SOAP APIs, WebSphere, and middleware tools. Collaborate with L1/L2 support teams to review escalated issues and avoid recurring problems. Participate in incident, problem, and change management processes. Work with business stakeholders to understand requirements and translate them into technical solutions. Perform code reviews, ensure adherence to best practices, and maintain technical documentation. Document technical solutions, user guides, and support handover materials. Ensure SLAs are met and support incidents are tracked and resolved using ITSM tools like ServiceNow or Remedy. Development and Modify Oracle Store Procedure, Triggers &Schedules Develop Complex SQL Queries

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently.

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. Hi

Job Title: Customer Service Consultant Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat). 0-2 years of experience (freshers welcome!). Work Location: Location: Work from Office - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work, 2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. Disclaimer Sutherland never asks for payments or favors for job opportunities. High school diploma or equivalent and above

Job Title: Customer Support Associate Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Email, Chat & Voice). 0-2 years of experience (freshers welcome!). Work Location: Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work,2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. Disclaimer Sutherland never asks for payments or favors for job opportunities. High school diploma or equivalent and above.

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds clients allocated to you and your team. Main person who is accountable, has ownership of deliverables. Concentrates in engaging and developing teams and individuals. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by their team Responsible in assisting in the review and/or preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, monthly/quarterly/annual financials, processing payments, investor notices and various client reporting. Responsible in assisting in the review and/or preparation and completion of capital call and distribution workings along with notices and release to respective investors. To facilitate and assist with conversion of Private Equity Funds from other accounting applications to Investran. To facilitate and assist with onboarding new Private Equity Funds in the accounting platform (Investran/Paxus). This entails assisting in the review and/or preparation of all/and complex reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. Spends most of the time in driving results based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others) and optimizing the work performance of the team. To facilitate and assist various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. As a supervisor, the Assistant Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to team members. Core Responsibilities Working closely with Net Asset valuation (NAV) team Review the reports made by the NAV team Handling the liaison administration activities Responsible for review of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for complex funds and/or corporate clients. Responsible for the preparation of complex reporting requirements, when necessary. Manages and ensures the timely and accurate deliverables of the team. Acquire knowledge to become specialists of their designated clients' requirements and deliverables. Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements of the clients they handle. Provides guidance and coaching to the team in both technical and non-technical aspects of their role. Seeks knowledge and expertise for their own professional development. Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities. Directly liaises with the cluster counterparts of upcoming deliverables and the progress thereof, queries and other dependencies to carry out the work. To be able to effectively communicate and relate with the various stakeholders of the team. Submits cluster client requirements after thoroughly being reviewed. To act as an alternate for Managers based on business needs which may include cluster client responsibilities, administrative tasks, and team management. Tasks & Duties Cluster Client Delivery Acquires and shares specialized knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables. Confirms that the complete information, data and supporting documents are received for the review/preparation of the needed requirements, then escalates and requests from the cluster counterparts any missing information. Ensures the delivery of consistent and quality information within the agreed timeframes of the team. Coordinates with the cluster the deadlines (and any changes) of deliverables then plans and assigns the workload within the team. Facilitate the request for support from peers, as needed. Prepare (if needed), completely review, and ensure the quality of the assigned clients’ deliverables within the agreed timelines. To be knowledgeable with the components of the reports generated by the appropriate platform/s, when necessary. Reviews the reports generated by the team. To be able to review outputs and all other deliverables prepared. Monitors all review comments for all clients have been addressed. Monitors that their team takes full ownership and replies to cluster/Client/Investor’s queries within 24 hours. Addresses any job-related issues and concerns in a timely manner and escalates to the appropriate authorities, as needed. Communicates review comments to the team and then follows up to address pending comments for preparers. Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Accountant. Drafts error reports/compliance cases by collecting information on the root cause then proposes the corrective actions and preventive measures in a timely manner. Gathers and organizes the information needed for the quarterly debrief meeting with the cluster to review the team's performance. This includes consolidating review comments and action points to watch out for the following quarter. Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed. Decides on escalated recommendations and if necessary, escalate to SMEs/Manager or technical team. Standardizes and optimizes the efficiency of the process of their funds. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their SA's). Reviews and pre-approves filed overtime of their team (SA's). Sets up, monitors and updates all deliverables via the workflow planner in a timely manner. Oversees the accuracy and completeness of the workflow planner for the team. Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Champions compliance by ensuring relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Report any breaches, complaints, or errors to appropriate authorities in a timely manner. Acquires knowledge of risk factors and potential breach. Monitors and oversees drafts reports and compliance cases with root cause information. In the absence of a Senior Accountant, will draft the error reports/compliance cases, corrective actions and preventive measures based on collected root cause information in a timely manner. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalate any other work-related issues and concerns to the appropriate authorities in a timely manner. Participate in interviews, as needed. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Drives Results - Consistently achieving results, even under tough circumstances. Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Directs Work - Providing direction, delegating, and removing obstacles to get work done. Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Resourcefulness - Securing and deploying resources effectively and efficiently. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Courage - Stepping up to address difficult issues, saying what needs to be said. Develops Talent - Developing people to meet both their career goals and the organisation's goals. Persuades - Using compelling arguments to gain the support and commitment of others. Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals. Builds Networks - Effectively building formal and informal relationship networks inside and outside the organisation. Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders. Decision Quality - Making good and timely decisions that keep the organisation moving forward.

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat). High school diploma or equivalent and above. 0-2 years of experience (freshers welcome!). Work Location: Location: Work from Office - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work, 2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. 12th & Above

Role & responsibilities 1. Ensuring client's satisfaction as per the SLAs. 2. Handling voice calls from client's and providing them with a good support so that their query can be resolved. 3. Should be aware about US culture. 4. Good knowledge on MS-Word, MS-Excel and MS-PowerPoint skills. 5. Should have excellent communication skills. 6. Should be a quick learner. 7. Should have the confidence to represent the product in front of the clients. Job Responsibilities: - 1. Providing splendid client's service to client in a friendly and courteous manner at all times. 2. Providing the Demos of the product to the client. 3. Follow-up with the existing clients via calls and emails. 4. Should be well versed in B2B market. US Shift- Monday to Friday (Alternate saturday may be working If required) Shift timings- 7 PM to 4 AM or 8 PM to 5 AM Benefits:- Transport allowance Free Meal Employee - friendly cooperate work culture

Handle travel-related service requests through inbound/outbound voice communication. Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs. Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies. Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues. Maintain process quality and SLAs while delivering exceptional customer service.

Job Description: Perform and support finance and administrative activities for DXC client . This will include O2C/P2P/R2R or other activities and the employee/candidate should have experience in any of these areas. Should be a team player with positive attitude , career aspiration , good communication skills (Oral and written) and willing to own and deliver the work with highest possible quality. The candidate should be flexible to work in shifts and when ever required put extra time and effort to meet client expectations and SLAs. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Title: Associate - Account Management In this role, you will get to: Be the primary point of contact for our Business-to-Business customers through email, Chat and Voice Support. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Our most successful candidates will have: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empath

Be the primary point of contact for our Business-to-Business customers through Voice. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Excellent communication skills in English Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-l

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . . You may also click here to access Conduents ADAAA Accommodation Policy .

• Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets with updated and communications among application support team, business stakeholders and supplier • Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s. • Raise any Operations issues with Vendor/Supplier for any tickets that require the third party software suppliers input and follow up till fixed. Ensure CR is supported for fix till the end or escalate delays to leads and managers. • Responsible to document any critical issue with step by step and create a knowledge articles. • Handling customers, following up on the customer issues and clarifications, carry out second and third line of troubleshooting, work with development/testing teams to get the customer issues resolved. • Escalate tickets and coordinate resolution where the issues resolved at first level and provide suggestions & ideas to Junior /Seniors System Support Analyst and help them to progress on their tickets. • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed. • Ensure all Treating Customer Fairly requirements are met. •Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers. • Provide support to IT systems end users and related software, applications and services through service desk software, phone or by any electronic methods with in the agreed SLAs. Provide technical support of the application hosted over cloud/onpremise. • Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams. •Communicate any training requirements to your line manager. •Responsible for taking the queue ownership for respective set of applications supported. • Maintaining and enhancing practical and operational relationships with third party suppliers. •Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function. • Flexible to work in any shifts as per business requirements and Available MI or On call for critical applications (Probably no US Shifts) • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. • Ability to have strong mortgage or savings application knowledge and expert in at least one application and back up for other small or medium sized applications with ability to train other team members on the same and manage the queue. • Able to work on Process Migrations for one or two application and provide training to the business as part of migration. • Ability to handle at least one big application and one small or medium sized application independently. • Lead process improvements and documentation/Run books •Manage and lead Audit work and application upgrades

Job Purpose:- The primary objective of this role is to support the HRO Offer rollout & Reporting activities. The key expectation from this role is to manage the Offer process as prescribed by the company for US Region which includes processing of Offers for the New Joiners and supporting other agreed activities, while maintaining the right SLAs for the process in terms of TAT & Accuracy. Duties/ Responsibilities: Good working knowledge under HRO-Talent Acquisition domain Ability to deliver high quality levels and self-audit work. Maintain the required SLAs with respect to TAT and Accuracy Capable of addressing basic queries and managing professional email communication effectively. Basic hygiene of following the Goals and achieving the same Ability to work with a diverse group of employees and individuals Strong knowledge of Microsoft Word, Excel Demonstrate Customer Orientation Takes initiative to independently resolve queries using relevant written resources and data. Provides peer support by reviewing work for accuracy, ensuring error-free deliverables. Actively pursues professional development opportunities to stay updated and enhance expertise in the field. Possesses strong interpersonal, people management, and client relationship management skills. Ensures timely and comprehensive responses to all requests and communications. Responds promptly and thoroughly to requests, findings, and communications Effectively manages multiple tasks ensuring timely completion with accuracy Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards Meets 100% of external deadlines.