848 Slas Jobs - Page 5

Role Summary: Were seeking an experienced Senior SAP AMS Services Manager to lead our managed services portfolio across multiple SAP workstreams (, S/4HANA, GTS, TM, IBP, EWM, BTP) You will be responsible for service delivery, customer success, financial performance, and continuous improvement across a portfolio of AMS accounts This role combines people leadership, client engagement, operations management, and hands-on governance of ITIL processes and SAP run operations, What Youll Own :Service Delivery & Governanc eOwn end-to-end AMS delivery (Incident, Service Request, Problem, Change, Release) leveraging ITIL and SAP best practices Chair Service Reviews (weekly/Monthly/Quarterly) and driv...

Job Description Business Title Process Executive RTR Global Department Finance Record To Report Role Purpose Statement To perform RTR domain activities during the non-month and month end which includes general ledger activities including Manual journals prepration and posting like accruals / provisions / rectifications / adjustments etc, Fixed assets accounting & reporting, Banking transaction, Loan Management, BS reconcilations, Derivatives MTM , Month end close and reporting related tasks Main Accountabilities Perform month end close activities within a defined timeline Perform monthly revenue de-recognition process and record the appropriate transactions Manage lease accounting and month ...

Job Description. Business Title Process Executive RTR. Global Department Finance Record To Report. Role Purpose Statement To perform RTR domain activities during the non-month and month end which includes general ledger activities including Manual journals prepration and posting like accruals / provisions / rectifications / adjustments etc, Fixed assets accounting & reporting, Banking transaction, Loan Management, BS reconcilations, Derivatives MTM , Month end close and reporting related tasks.. Main Accountabilities. Perform month end close activities within a defined timeline.. Perform monthly revenue de-recognition process and record the appropriate transactions.. Manage lease accounting ...

Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials, About The Role M...

Job title I2P Team Lead (Ahmedabad, India) Ref # 250000GK Location India Ahmedabad Job family Corporate & Commercial Closing date: 07-Sep-2025 Qatar Airways is seeking experienced professionals for the role of I2P Team Lead based at our Global Business Services (GBS) in Ahmedabad, India, This position will be primarily responsible for overall delivery of GBS Finance Invoice to Pay Payment related sub-processes ensuring seamless service delivery, maximum stakeholder satisfaction and effective people management, Responsibilities: Own the delivery of GBS Finance Invoice to Pay Payment related sub-process as per defined SLAs and KPIs, Review and approve transactions processed by I2P Accountants ...

Harness is a high-growth company that is disrupting the software delivery market Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customerspace of innovation while improving the developer experience We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to ...

Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials, About The Role M...

Job title Credit Control Manager Accounts Receivable (Ahmedabad, India) Ref # 250000G9 Location India Ahmedabad Job family Corporate & Commercial Closing date: 07-Sep-2025 Qatar Airways is seeking experienced professionals for the role of Credit Control Manger Accounts Receivable based at our Global Business Services (GBS) in Ahmedabad, India, This position will be primarily responsible for overall collections management, controlling and monitoring the accounts receivables of Qatar Airways network Managing the credit control unit within the overall S2C function ensuring full control on all receivables from all channels including BSP, CASS, Digital Sales, GSA, ATO, CTO, etc Defining the polic...

As an IM Team Lead, you will be responsible for overseeing the daily operations of the Incident Management Team, ensuring smooth functioning and high customer satisfaction. Your key responsibilities will include: - Overseeing the day-to-day operations of the Incident Management Team - Acting as a senior agent to drive customer satisfaction through exceptional support - Mentoring and providing oversight, coaching, and training to IM staff - Being the point of contact for technical escalations - Recording and tracking team SLAs and workflows - Providing necessary support for internal and external customers - Communicating escalated issues to Tier 3 and product managers - On-boarding new IM tea...

As a Technical Associate in the IT Support Center at Genpact, you will play a crucial role in providing technical assistance and support to clients. Your primary responsibilities will include: - Acting as an escalation point for unresolved or escalated calls - Taking on a wider customer service role and promoting the customer service ethic to maintain a high degree of customer service for all support queries - Periodically reporting to senior management and representing the Service Desk during reviews and meetings - Ensuring staff take ownership of user problems and proactively dealing with user issues - Allocating more complex calls to the relevant IT Support members - Arranging for externa...

As a Cloud Solution Architect at our company, your role will involve designing, implementing, and optimizing scalable and secure cloud architectures to meet the diverse needs of our clients. You will be expected to leverage your deep understanding of cloud platforms and technical expertise to lead complex cloud transformation projects effectively. Key Responsibilities: - Design, architect, and implement cloud-based solutions that prioritize scalability, security, and cost-efficiency based on client requirements. - Lead cloud migration initiatives, including developing strategies, planning, and executing migrations while minimizing risks and downtime. - Collaborate with cross-functional teams...

Role Overview: As a Sourcing & Cat Enablement Senior Analyst at Accenture, you will play a crucial role in helping clients optimize their spending on goods and services for daily operations. Working as part of the Procurement management team, you will be involved in sourcing, negotiating contracts, managing deliveries, and analyzing outcomes to ensure maximum savings and value for the company. Key Responsibilities: - Strong knowledge of third-party risk management frameworks, insurance terminology, and contract law. - Familiarity with COI requirements such as general liability, cyber insurance, and workers" compensation. - Understanding of SLAs, KPIs, and vendor performance management. - Awa...

As an Assistant Manager in Legal & Compliance at Hitachi Lift India Pvt. Ltd., you will play a crucial role in providing legal advisory and compliance management to ensure the company operates within the legal framework and ethical standards. Role Overview: In this role, you will be responsible for: - Drafting, reviewing, and auditing contracts, agreements, and legal documents such as NDAs, SLAs, MoUs, and vendor/customer agreements. - Providing legal opinions and strategic advice on business transactions, corporate governance, and regulatory matters. - Conducting risk analysis, reporting, and developing dashboards for risk assessments. - Supporting dispute resolution, litigation, arbitratio...

JOB DESCRIPTION: Assistant Manager - Fund Cosec Office: India Department: Fund Cosec Job Summary Assists the Manager in the management and oversight of a service delivery team handling the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), by providing guidance and leadership to the Indian CoSec Team Assist the Manager of the team in leading, organizing, coordinating, developing, monitoring the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed. To facilitate and assist various administration processes of complex clients and conduct all work in accordance with IQ-EQ India and IQ-EQ Group poli...

Overview The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support. Responsibilities Develop and grow a team of Support Engineers to deliver world class customer service. Manage team productivity and performance through instilling a metrics driven culture. Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals. Ensure that direct reports have the resou...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Skill set: Exchange Online/ Exchange 2016 server/ MS Teams/Onedrive and MS Intune Strong troubleshooting skills in various versions of Exchange Online/ Exchange 2013/2016 Strong troubleshooting and administration skills in MS Teams/OneDrive Strong troubleshooting and administration skills in MS Intune Strong skills in service outage management and end user support experience Sound knowledge of Active Directory and Azure Active Directory Understand Networking and Windows OS concepts and PowerShell scripting General Skills: Excellent Analysis and Documentation skills Incident and Problem Management Skills Sound ITIL knowledge Participates as a team member and fosters teamwork by inter-group co...

Oracle ARCS Consultant1 Job Title: Oracle ARCS Consultant Job Type: Fulltime Location: Pune Responsibilities: Liaise with client application lead for day-to-day activities. Work in L2 support and Enhancements for issues related to Oracle A RCS Tickets tracking, resolving and SLA management Suggest Best Practices & improvements in the current ARCS landscape Attend all internal and client meetings. Coordinate with other teams, business users, Vendor (e.g. Oracle) Help in patching and monthly closure activities. Documenting and Maintaining SOPs and KEDB 24x7 support for P1 issues. Raise risks/issues (if any) on ti me. Skills & Experience Required: 10+ years of hands-on experience in L2 Applicat...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Deloitte is looking for Associate Vice President to join our dynamic team and embark on a rewarding career journey Responsibilities: Develop and implement business strategies to achieve organizational goals. Lead and manage multiple departments or business units. Monitor performance metrics and ensure alignment with company objectives. Build and maintain relationships with key stakeholders and clients. Identify opportunities for business growth and expansion. Provide leadership and guidance to senior management teams. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to ve...

SUMMARY About The Client : A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Job Title: Senior Process Executive (SPE) Domain : P & C Insuranc e operations ( Guidewire with c...

Responsible for overall site management and delivery of all the SOWs under the IFM contract Manage the AMC services through the AMC vendors contracted by Sodexo Support operations by managing the Mechanical, Electrical, Plumbing installations & civil maintenance within the facility; Responsible for preparation of critical spares list for all installations as per manufacturers recommendations and plan for the inventory where the maintenance is carried out with in-house teams; Implement and oversee the preventive maintenance program to reduce the risk of sudden failures of critical equipment; Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line ...

Role Overview: As an IT Product Delivery Manager, your role will involve overseeing the end-to-end delivery of IT Products to ensure that SLAs and KPIs are met. You will act as the primary point of contact for clients, addressing service-related concerns and escalations. Your responsibility will include implementing best practices and process improvements to maintain high-quality service standards. Developing and maintaining strong relationships with clients, understanding their needs, and expectations will be crucial. Conducting regular service reviews and feedback sessions with stakeholders will also be part of your duties. Key Responsibilities: - Drive customer satisfaction through proact...