386 Slas Jobs - Page 4

The Group Procurement team at LSEG is undergoing a transformation to combine and enhance the procurement functions into a single, exceptional Group Procurement Team. With a focus on commercial management of third-party suppliers, the team is dedicated to providing the necessary skills to drive company projects and make LSEG more appealing to do business with. The team considers suppliers as a source of competitive advantage rather than just a cost. The new Group Procurement organization manages a supplier spend of approximately 2.2BN across around 5,000 suppliers. Aligned with master categories of spend such as Technology, Services, and Corporate, the team concentrates on category management, sourcing, supplier relationship management, and business partnerships. Additionally, there is a Strategy & Performance centre that facilitates the implementation of best-in-class procurement policies and processes to drive the overall strategy of the Group Procurement function. The Services team within the Group Procurement organization is responsible for the commercial aspects of Technology Services, including IT and Business Outsourcing, Contingent Labour, and Strategic Consulting. By partnering with business customers, the team provides flexible options to support the delivery of short- and long-term strategic objectives at LSEG. The role within the Services team involves implementing strategies under the guidance of Category Leads/Directors and Managers, focusing on sourcing, supplier management, and business engagement activities. Responsibilities include leading sourcing and negotiation activities, managing supplier relationships, monitoring purchase requests, and ensuring compliance with procurement processes. Moreover, the role entails engaging with key partners across various functions within LSEG, maintaining procurement systems and tools, and supporting contract management activities. The ideal candidate for this role should possess good experience in procurement, strong negotiation skills, effective communication abilities, and a proactive approach to work. Additionally, candidates should have a strong IT skill set, analytical capabilities, and the ability to build relationships and collaborate effectively within a team environment. Educational qualifications to a degree level are required, along with desirable certifications in procurement operations and knowledge of Agile SOW construction. Joining LSEG means becoming a part of a global organization dedicated to driving financial stability, empowering economies, and fostering sustainable growth. The company values integrity, partnership, excellence, and change, which serve as the foundation of its culture. Working at LSEG offers the opportunity to contribute to a diverse and inclusive workforce, collaborate in a creative environment, and play a vital role in re-engineering the financial ecosystem to support sustainable economic growth.,

Introductory Marketing language Credit Support Specialist III Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Credit Support Specialist III Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs. Comply 100% with process-related policies, guidelines, and controls. Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. Support the secondary trading desk with trade booking and settlements. Liaise with internal departments and external contacts, including Borrowers and Banks. Ensure timely follow-ups with agents/customers for missing notifications. Complete all funding within SLAs on the same day. Serve as the SME and first internal POC for process-related queries. Act as the first escalation point for process-related issues. Maintain attention to detail to ensure accurate document processing. Identify and implement process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills for analyzing large data sets. Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to meet business objectives. Communicate effectively and work independently on multiple assignments with strong interpersonal skills. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that require escalation. Demonstrate strong domain learning and interpersonal communication skills. Apply analytical thinking and problem-solving skills. Possess knowledge of product lifecycle and area product management. Introductory Marketing language Credit Support Specialist III Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Credit Support Specialist III Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs. Comply 100% with process-related policies, guidelines, and controls. Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. Support the secondary trading desk with trade booking and settlements. Liaise with internal departments and external contacts, including Borrowers and Banks. Ensure timely follow-ups with agents/customers for missing notifications. Complete all funding within SLAs on the same day. Serve as the SME and first internal POC for process-related queries. Act as the first escalation point for process-related issues. Maintain attention to detail to ensure accurate document processing. Identify and implement process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills for analyzing large data sets. Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to meet business objectives. Communicate effectively and work independently on multiple assignments with strong interpersonal skills. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that require escalation. Demonstrate strong domain learning and interpersonal communication skills. Apply analytical thinking and problem-solving skills. Possess knowledge of product lifecycle and area product management.

Position IT Manager Job Brief : We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems, Infrastructure, security within the limits of requirements, specifications, costs, and timelines. You will supervise the implementation and maintenance of our company’s computing needs. The successful candidate will have improved skills, a proven professional experience, and a detailed knowledge of industry’s best practice processes. Roles and Responsibilities : Manage information technology and computer systems. Perform ongoing support and maintenance of all hardware, software, and network components. Direct the activities of the help desk to ensure the IT needs of users are met. Ensuring Technology Services Uptime SLAs are met. Preserve assets, information security and control structures. Plan, organize, control, and evaluate IT and electronic data operations. Manage development projects to integrate new technologies into existing systems. Identifying and acting on opportunities to improve and update software and systems, Gap analysis. Analyze resource utilization and develop strategies to optimize performance. Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance. Design, develop, implement, and coordinate systems, policies, and procedures. Develop and implement policies related to network security, disaster recovery, and IT infrastructure. Ensure security of data, network access and backup systems, Running regular checks on network and data security Establish, measure, and define IT goals and maintain an IT roadmap. Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company. Act in alignment with user needs and system functionality to contribute to organizational policy. Identify problematic areas and implement strategic solutions in time. Audit systems and assess their outcomes. Handle annual budget and ensure cost effectiveness. Asset & Inventory Management Requirements and Skills: Proven working experience as an IT Manager or relevant experience. Excellent knowledge of technical management, information analysis and of computer hardware/software systems Expertise in data center management and data governance Hands-on experience with computer networks, network administration and network installation Ability to manage personnel. Any Bachelor’s degree A minimum of 6 years of experience in IT management Strong teamwork and communication skills Strong troubleshooting and problem-solving skills Knowledge of industry-standard computer hardware and software systems Experience with network administration and IT security Experience managing on-premises servers, and network-attached storage (NAS) devices. Familiarity with our software platforms including Microsoft 365, OneDrive, VPS, Server hardware, Storage, Server operating system (2012, 2019) and Azure Cloud, IIS, Active directory, DHCP, DNS, LAN WAN, Internet, Firewall, Microsoft Exchange admin. Perks : Provident Fund Medical Insurance Yearly Bonus based on Performance Yearly Appraisal Paid Vacation and Sick leaves Paid Holiday Gratuity

Job Summary Assists the Manager in the management and oversight of a service delivery team handling the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), by providing guidance and leadership to the Indian CoSec Team Assist the Manager of the team in leading, organizing, coordinating, developing, monitoring the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed. To facilitate and assist various administration processes of complex clients and conduct all work in accordance with IQ-EQ India and IQ-EQ Group policies and procedures. Assists the Manager – Fund Corporate in performing review of core processes, complex ad hoc works, and all other client requirements, as needed. Concentrates in engaging and developing teams and individuals. Provides consistent feedback on quality, accuracy and timeliness of outputs made by the Indian Cosec teams Assist the Manager in monitoring overall teams' results and performance based on the KPIs as agreed with the Lux Fund CS & Cosec team (ex. Quality, Timeliness, Issue Log, Increased Productivity, among others). Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals. Core Responsibilities Responsible for the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), in line with the agreed scope of services under the Service Level Agreement between IQEQ India and IQEQ (Luxembourg) S.A. Monitors the timely, accurate and quality deliverables of the Indian Cosec teams, and intervene, as necessary. Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders. Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed. To be able to effectively communicate and relate with various stakeholders of the team. Maintains and enhances relationships through crucial conversations. Acquire knowledge to become specialists of their designated clients' requirements and deliverables. Seeks knowledge and expertise for their own professional development. Monitors that all client cluster requirements are thoroughly being reviewed and follows standards. Minimize risk to IQEQ by ensuring all procedures, rules, laws, regulations and checklists are followed. Tasks & Duties Cluster Client Delivery Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables. Monitors if the Indian Cosec team has the needed information, data and supporting documents are received for the review/preparation of the needed deliverables. Addresses and escalates issues, as required. Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. Provides support (for timelines) and address issues (for quality), as needed. Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed. Research and validates the interpretation of the requirements of the client. Assist in preparing reports on compliance cases with root cause information, corrective action, and preventive measures in a timely manner. Assist in enforcing process standards across the teams. Ensure the client database and all other reports are up to date and accurate Assist in tracking and reporting KPIs as agreed with the Lux Fund CS & Cosec team. Staff managerial responsibilities Recruit, train, appraise, coach and discipline staff Give feedback to staff Ensure staff adheres to policies and procedures Develop goals and personal growth plans for staff Plan work assignments and workload Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner. Reviews and pre-approves filed overtime of their team. Analyses and proactively manages team capacity deliverables by allocating needed resources/support. Systems Setups, monitors and updates, and monitors/ensure completeness and accuracy of all deliverables via Navigator Flow in a timely manner, as needed. Monitor and ensure filing of documents on Navigator Doc are completed accurately, under the proper name convention and in a timely manner. Understands and uses best practice on workflow platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Monitors relevant procedures and checklists are adhered to and completed to mitigate errors. Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner. Acquires knowledge of risk factors and potential breach. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders. Courage - Stepping up to address difficult issues, saying what needs to be said. Develops Talent - Developing people to meet both their career goals and the organisation's goals. Drives Results - Consistently achieving results, even under tough circumstances. Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Persuades - Using compelling arguments to gain the support and commitment of others. Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Decision Quality - Making good and timely decisions that keep the organisation moving forward. Directs Work - Providing direction, delegating, and removing obstacles to get work done.

SUMMARY Job Description: Accounts Payable Specialist We are in need of an Accounts Payable Specialist with at least 1 year of experience in the AP process. The perfect candidate should possess practical experience in vendor set-up and review processes, along with significant exposure to handling high-volume transactions and payment run processes. Moreover, the candidate must demonstrate proficiency in overseeing SLAs and KPIs within a dynamic work environment. Position: Accounts Payable Specialist - Minimum 1 year experience in AP process Location: Pune, MH Shift: UK Shift (Work from Office 5 days a week) Requirements Requirements: Minimum of 1 year of experience in Accounts Payable Practical experience in vendor set-up and review processes Significant exposure to high-volume transactions and payment run processes Proficiency in managing SLAs and KPIs in a dynamic environment

• Management and oversight of a service delivery team handling the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), by providing guidance and leadership to the Indian CoSec Team • As a supervisor, the Cosec Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed. • To facilitate and assist various administration processes of complex clients and conduct all work in accordance with IQ-EQ India and IQ-EQ Group policies and procedures, as needed (when Assistant Manager is unable to, depending on capacity). • Performs review of core processes, complex ad hoc works, and all other client requirements, as needed. • Concentrates in engaging and developing teams and individuals. • Provides consistent feedback on quality, accuracy and timeliness of outputs made by the Indian Cosec teams • Monitors overall teams' results and performance based on the KPIs as agreed with the Lux Fund CS & Cosec team (ex. Quality, Timeliness, Issue Log, Increased Productivity, among others). • Initiates and facilitates meetings to address overall teams' performance and develop/coach non- performing individuals. • Ensures balanced work allocation across the Cosec teams and reallocates resources accordingly. • Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups. Core Responsibilities: • Responsible for the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), in line with the agreed scope of services under the Service Level Agreement between IQEQ India and IQEQ (Luxembourg) S.A. • Monitors the timely, accurate and quality deliverables of the Indian Cosec teams, and intervene, as necessary. • Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. • Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities • Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders. • Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed. • To be able to effectively communicate and relate with various stakeholders of the team. Maintains and enhances relationships through crucial conversations. • Acquire knowledge to become specialists of their designated clients' requirements and deliverables. • Seeks knowledge and expertise for their own professional development. • Monitors that all client cluster requirements are thoroughly being reviewed and follows standards. • Minimize risk to IQEQ by ensuring all procedures, rules, laws, regulations and checklists are followed. Tasks & Duties Cluster Client Delivery • Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables. • Monitors if the Indian Cosec team has the needed information, data and supporting documents are received for the review/preparation of the needed deliverables. Addresses and escalates issues, as required. • Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. • Provides support (for timelines) and address issues (for quality), as needed. • Provide support for the rest of the team and other teams by allotting additional capacity, as needed. At the same time, initiates the request for support needed from other teams. • Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed. • Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager. • Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner. Responsible in discussing the details and actions done with the HODs. • Monitors and works with the Assistant Manager to enforce process standards across the teams. • Ensure the client database and all other reports are up to date and accurate • Acts as first level of escalation of issues/concerns from the funds assigned to their clusters. • Tracks and report KPIs as agreed with the Lux Fund CS & Cosec team. Staff managerial responsibilities: • Recruit, train, appraise, coach and discipline staff • Give feedback to staff • Ensure staff adheres to policies and procedures • Develop goals and personal growth plans for staff • Plan work assignments and workload Workflow Management • Ensures timesheets are completed daily and accurately filed for all hours worked. • Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner. • Reviews and pre-approves filed overtime of their team. • Analyses and proactively manages team capacity deliverables by allocating needed resources/support. Systems • Setups, monitors and updates, and monitors/ensure completeness and accuracy of all deliverables via Navigator Flow in a timely manner, as needed. • Monitor and ensure filing of documents on Navigator Doc are completed accurately, under the proper name convention and in a timely manner. • Understands and uses best practice on workflow platform/s. • Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks: • Monitors relevant procedures and checklists are adhered to and completed to mitigate errors. • Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner. • Acquires knowledge of risk factors and potential breach. • Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner. Responsible in discussing the details and actions done with the HODs. Key behaviours we expect to see: In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: • Resourcefulness - Securing and deploying resources effectively and efficiently. • Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders. • Courage - Stepping up to address difficult issues, saying what needs to be said. • Develops Talent - Developing people to meet both their career goals and the organisation's goals. • Builds Networks - Effectively building formal and informal relationship networks inside and outside the organisation. • Drives Results - Consistently achieving results, even under tough circumstances. • Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. • Persuades - Using compelling arguments to gain the support and commitment of others. • Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. • Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals. • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. • Decision Quality - Making good and timely decisions that keep the organisation moving forward. • Directs Work - Providing direction, delegating, and removing obstacles to get work done.

We are looking for a proactive and technically adept Customer Support Specialist to join our support team in Pune, India. As a Customer Support Specialist at Red Hat, you will be the primary point of contact for our global customers, assisting them with a variety of technical and non-technical issues related to our products, support, and services. Your responsibilities will include troubleshooting problems, collaborating with technical support Engineers, and working with cross-functional teams to ensure customer satisfaction. As you progress in this role, you will tackle more complex technical challenges, contribute to process improvement, and participate in knowledge base development. This will provide you with exposure to enterprise-level customer environments and modern support tools. Your responsibilities will include communicating with Red Hat customers and internal stakeholders regarding technical and non-technical support issues, guiding customers on best practices, product features, and technical requirements, and developing and updating support documentation to enhance the customer self-service experience. You will also be expected to handle multiple tasks, prioritize effectively to meet business expectations, and work with Red Hat enterprise customers globally on a 24x5 support rotation. You will need to possess 3+ years of experience in the customer service industry, with basic RHEL certifications such as RHCSA and RHCE. Additionally, you should have strong troubleshooting skills and exceptional customer service abilities. A passion for problem-solving, the ability to work under pressure, and a quick learning mindset are also essential for this role. At Red Hat, we are the leading provider of enterprise open-source software solutions, leveraging a community-powered approach to deliver high-performing technologies such as Linux, cloud, container, and Kubernetes. Our diverse workforce operates across 40+ countries, with flexibility in work environments based on role requirements. We value inclusivity, transparency, collaboration, and innovation, and we encourage individuals from diverse backgrounds to join us in contributing to our open and inclusive environment. If you are a creative and passionate individual ready to make an impact, we invite you to bring your best ideas to Red Hat. Join us in celebrating diversity, challenging the status quo, and driving innovation in a culture that values equal opportunity and access for all.,

As an Executive/Team Lead in CRM for Client Servicing based in Gurgaon, your primary responsibility will be to manage and retain top corporate clients in the region at L1 Level. You will be expected to handle queries from employees of large corporations and ensure timely resolution with effective coordination. Fulfilling SLAs and overseeing the timely submission of MIS reports to insurance companies and corporate clients will be crucial aspects of your role. Additionally, you will be required to supervise department functions such as Customer Care, Claims, Preauth, and related activities, including claims and cashless settlement processes. A successful candidate for this position should have 2-4 years of experience in customer service or client relationship roles within the health insurance or TPA industry. Strong verbal, written, presentation, and persuasive skills are essential to effectively communicate with stakeholders. Experience in developing and implementing strategies, along with strong negotiation skills for creative problem-solving, will be highly valued. Excellent analytical and problem-solving abilities are also key competencies required for this role. If you possess the necessary skills and experience and are interested in this opportunity, please connect at 09971006988. This is a full-time, permanent position with benefits including health insurance and provident fund. The work location is in person.,

As a Fund Accounting and Financial Reporting professional with 4-6 years of experience in hedge funds or mutual funds, you should possess a strong understanding of capital markets along with solid accounting knowledge. Your expertise in derivatives, equities, and fixed income securities will be essential for this role. In this position, you will be responsible for preparing and presenting various financial statements in compliance with IFRS, US GAAP, Lux GAAP, Irish GAAP, and other applicable standards. Previous experience in a BPO/captive dealing with capital markets back office processes will be advantageous. Your proficiency in Middle Office Processing, Financial Reporting, and Fund Accounting will be key to your success. Key responsibilities include the preparation and review of financial statements and regulatory reports such as Balance Sheets, PnL statements, Schedules of Investment, cash flows, and Notes to the accounts. You will act as a subject matter expert, ensuring adherence to various GAAPs and providing support to seniors in performance data analysis. Process documentation, SOP creation, and continuous quality improvement initiatives will also be part of your role. You should be a good team player, quick learner, and willing to work in shifts as well as flexible hours as per the process requirements. Your ability to meet SLAs, provide process trainings, and drive process efficiency will be crucial in this position. This role falls under the Operations - Transaction Services Job Family Group, specifically within the Fund Accounting Job Family. It is a full-time position that requires strong attention to detail, analytical skills, and a proactive approach to problem-solving. If you meet the desired qualifications and are looking to advance your career in fund accounting and financial reporting, we encourage you to apply for this opportunity at Citi.,

Loan Servicing Manager - Associate role, a pivotal position within our Loans group. This role is integral to our team, offering the opportunity to engage with various facets of banking operations. As a Loan Servicing Manager - Associate, you will be responsible for executing specific tasks and requirements, contributing to the seamless functioning of our banking office. Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Loan Servicing Manager - Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). Your responsibilities will include supervising processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro & Past Due Reconciliation while making a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution. Supervise processes including Deal Closing, Drawdowns, Rollovers, and more. Ensure adherence to QUALITY & QUANTITY SLAs with a robust workflow model. Serve as the SME, handling complex queries and routing them to onshore teams if needed. Implement a Knowledge Management model with SOP maintenance and training. Drive 100% compliance with Process Policies, Guidelines, and Controls. Motivate and support team members to achieve their goals and identify high-potential employees. Identify alternatives and options for addressing issues and exploring scenarios. Collaborate effectively with colleagues, leveraging diverse skills to achieve goals. Identify training needs for process and soft skills to enhance performance. Ensure team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a bachelors degree with at least 10 years of relevant loan servicing experience in syndicated loans or the financial industry. Possess knowledge of loan systems like Loan IQ Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems. Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive projects effectively, showcasing strong people, performance, and escalation management skills. Preferred qualifications, skills and capabilities Influence and lead conversations effectively with stakeholders. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management. Cultivate strong interpersonal and communication skills for domain learning. Apply analytical thinking and problem-solving skills to challenges. Understand product lifecycle and area product management. Loan Servicing Manager - Associate role, a pivotal position within our Loans group. This role is integral to our team, offering the opportunity to engage with various facets of banking operations. As a Loan Servicing Manager - Associate, you will be responsible for executing specific tasks and requirements, contributing to the seamless functioning of our banking office. Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Loan Servicing Manager - Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). Your responsibilities will include supervising processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro & Past Due Reconciliation while making a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution. Supervise processes including Deal Closing, Drawdowns, Rollovers, and more. Ensure adherence to QUALITY & QUANTITY SLAs with a robust workflow model. Serve as the SME, handling complex queries and routing them to onshore teams if needed. Implement a Knowledge Management model with SOP maintenance and training. Drive 100% compliance with Process Policies, Guidelines, and Controls. Motivate and support team members to achieve their goals and identify high-potential employees. Identify alternatives and options for addressing issues and exploring scenarios. Collaborate effectively with colleagues, leveraging diverse skills to achieve goals. Identify training needs for process and soft skills to enhance performance. Ensure team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a bachelors degree with at least 10 years of relevant loan servicing experience in syndicated loans or the financial industry. Possess knowledge of loan systems like Loan IQ Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems. Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive projects effectively, showcasing strong people, performance, and escalation management skills. Preferred qualifications, skills and capabilities Influence and lead conversations effectively with stakeholders. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management. Cultivate strong interpersonal and communication skills for domain learning. Apply analytical thinking and problem-solving skills to challenges. Understand product lifecycle and area product management.

Job Title- Contact Centre Representative I Solution Line- ECC Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time Rotational Required education and certifications critical for the role- Graduate (Except technical graduates) Required years of experience 0-1 year of relevant experience AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach. GENERAL DESCRIPTION OF ROLE: In addition to the core responsibilities, the Colleague will have a specific focus depending on the business area: the colleague is responsible for supporting employees with questions or queries about their Benefits options/choices, questions and queries on their records and information. JOB RESPONSIBILITIES: The Colleague provides comprehensive telephone, email and webchat support directly to clients by: Accurately answering queries and questions by following procedures correctly and meeting agreed deadlines. Following client specific requirements to meet each clients exact needs. Delivering a high level of Customer Service for all internal and external customers. Applying the processes and procedures of the team in daily work. Achieving team and individual targets (KPIs, SLAs, quality targets). Reviewing and updating procedures and documentation. Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues). Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and statutory requirements. Building strong relationships with client teams, client representatives and third-party providers. Communicating with relevant parties using the appropriate communication channel and language. Performing additional tasks as requested by your manager. Colleague will work closely with senior members of the team to increase understanding of the client, processes and tools/systems. Colleague should actively participate in team meetings and seek opportunities to develop self and others where possible. Colleague will collaborate with colleagues from other domains, client teams and business areas globally SKILLS Team player, who can work with tight deadlines. Strong communication skills, both verbal and written. Strong attention to detail and commitment to provide ongoing quality. Good understanding of Word and Excel. Aon Impact Model (AIM) expectations High school graduation required. Experience working in Customer Service preferable. HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. #LI-RG2 2563702

SUMMARY Job Description: Accounts Payable Specialist We are looking for an Accounts Payable Specialist with a minimum of 1 year of experience in the AP process. The ideal candidate must have hands-on experience in vendor set-up and review processes, as well as strong exposure to high-volume transactions and payment run processes. Additionally, the candidate should be well-versed in managing SLAs and KPIs in a dynamic environment. Position: Accounts Payable Specialist - Minimum 1 year experience in AP process Location: Hyderabad Shift: UK Shift (Work from Office 5 days a week) Requirements Minimum of 1 year of experience in Accounts Payable Hands-on experience in vendor set-up and review processes Strong exposure to high-volume transactions and payment run processes Well-versed in managing SLAs and KPIs in a dynamic environment

As the leader of a team of talented shared services/operations professionals, you will be responsible for ensuring high levels of engagement, productivity, and quality among team members. Your role will involve building a solid understanding and ownership of operational processes within the team, with a focus on enhancing customer satisfaction through process excellence. You will work towards standardizing processes, implementing automation, and driving continuous improvement initiatives in collaboration with product teams. Monitoring SLAs and key performance indicators (KPIs) will be a key aspect of your role, and you will be required to develop action plans to address any areas of concern. Balancing team health and productivity, while ensuring compliance with regulatory requirements and internal policies, will also be within your responsibilities. You will be expected to manage relationships with internal teams and external service providers globally, as well as develop and implement training programs to enhance the skills and capabilities of the team. Participating in annual budget planning and monitoring expenses to ensure adherence to budgetary constraints will be part of your duties. You will oversee the performance of shared service systems, tools, and technologies, while maintaining strong operational controls and assessing/mitigating associated risks. The ideal candidate for this role will possess a Bachelor's degree in Business, Operations Management, or a related field. A proven track record of improving key metrics and achieving KPI goals is essential. Strong independent working abilities with a proactive, results-driven mindset are required. Excellent written and verbal communication skills in English, along with strong interpersonal skills for effective cross-team communication, are a must. Demonstrated experience in leading and managing teams, collaborating with cross-functional teams, and managing relationships with internal stakeholders and external service providers is crucial. Strong analytical and problem-solving skills are highly valued, and experience in a startup or high-growth organization is considered a plus. If you are passionate about acting as a partner for customers, continuously striving for improvement, fearlessly owning your actions, and building each other up as a team, then this opportunity to be part of a business, community, and mission awaits you. Apply now to join us in our journey towards excellence.,

As a Managed Services Team Leader, you will be responsible for leading and motivating a team of Managed Service Support System Engineers. Your primary focus will be on ensuring that the team delivers a first-class service to ITBDs onshore Clients by effectively handling and resolving various managed service inquiries. In this customer-focused role, you will be expected to actively engage in resolving customer issues while also managing the day-to-day operations of the team. Your duties will involve coordinating and distributing daily workloads among team members, mentoring and developing a team of 15-20 Engineers, and consulting with customers on post-sales requirements. You will play a crucial role in ensuring that all Managed Service provisions are delivered on time and meet the expectations of ITBDs Clients. Setting clear objectives, evaluating progress, and fostering a performance-oriented culture will be key aspects of your role. Additionally, you will be involved in troubleshooting various IT systems and services, monitoring backups, and contributing to the continuous improvement of procedures within the Managed Support function. To excel in this position, you must have at least 8 years of experience in customer service handling and Managed Services, with a minimum of 4 years in an MSP environment and 2 years in a Team Leader or Tech Lead role. Your knowledge and hands-on experience in troubleshooting Desktop, Servers, Networking, AD, O365, and VMWare will be essential. Strong communication skills, the ability to manage workloads effectively, and a proactive approach to problem-solving are also required. If you are a high performer with a track record of leadership and a passion for developing Managed Services functions, we encourage you to apply for this challenging and rewarding role.,

Job Purpose:- The primary objective of this role is to support the HRO lifecycle activities from Hire to Retire The key expectation from this role is to manage the Data entry & Pre-Payroll activity in the ERP tools prescribed by the company for UK Region which includes processes like New Hire setup, Payroll Inputs, Termination and , Data Management etcs in system, while maintaining the right SLAs for the process in terms of TAT & Accuracy. Duties/ Responsibilities . Good working knowledge under HRO H2R domain Experience on managing transactions on different HR ERP s (SAP , Workday similar tool is desirable) Ability to deliver high quality levels and self-audit work. Maintain the required SLAs with respect to TAT and Accuracy. Experience of handing emails queries and problem resolution. Strong written and comprehension skills. Basic cadence of following the Goals and achieving the same. Knowledge of HR processes and practices New Hire, Employee Data management & Termination etc s. Ability to work with a diverse group of employees and individuals. Strong knowledge of Microsoft Word, Excel, PowerPoint. Demonstrate Customer Orientation. Ability to answer inquiries on own initiative by effective use of relevant written data and information. Responds promptly and thoroughly to requests, findings, and communications Effectively manages multiple tasks ensuring timely completion with accuracy Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards Meets 100% of external deadlines.

In this Role you will be Responsible For: The candidate is responsible to read and understand the process documents provided by the customer. Analyse the insurance request received from the customer and process as per standard operating procedures. Familiarize, navigate multiple client applications and capture the necessary information to process customer request. Ensuring accurate and timely completion of transactions to meet or exceed client SLAs Organizing and completing tasks according to assigned priorities. Requirements for this role include: Fresher from any graduation with excellent analytical skills. Basic insurance knowledge Should have typing speed with minimum 21 WPM Ready to work in complete Night Shift. Excellent verbal/oral communication skill Candidate should be flexible support team during crisis period Ready to relocate as per the business requirement. Able to adapt quickly in a rapidly changing environment Should be confident, aggressive and result oriented Preferences: - Ability to communicate (oral/written) effectively to exchange information with our client. Any Graduate with English as a compulsory subject Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement.

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

A device associate s primary responsibility is to execute test case instructions and report discrepancies. Associate will be responsible for successful and on time delivery of results. Role Responsibility Execute test cases prepared for testing software builds Perform test case execution and report bugs accurately Understand testing procedures and guidelines for new builds/releases Perform regression and repetitive testing exercises to qualify builds without compromising on quality Use software tools for data capture on a daily basis Be comfortable with capturing results, communicating and escalating failures and providing individual status reports Raise all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLAs Bachelors degree Knowledge of QA methodology and tools Basics of web testing

Job Description Service Desk Analyst PURPOSE As part of IFS commitment to delivering moments of service, IFS is creating a Customer Service Desk that will be the single front door serving as primary point of contact for customers. The Service Desk therefore plays a critical role in forming customers perceptions of IFS and our services. In this critical role, the Service Desk is responsible for effectively managing customer expectations, setting the organizational standard for customer engagement, serving as a communication channel between customers and the wider IFS organization and, whenever possible, providing a first contact resolution for customers. JOB INFORMATION Internal Job Title: Service Desk Analyst Department: Global Customer Services Reports To: Service Desk Manager SUMMARY The IFS Service Desk includes a dedicated Call Center and fulfils the following obligations: Clarifies the issue with the customer; provides a first contact resolution wherever possible; owns and manage each case, keeping on top of it and ensuring that resolver groups working on resolution through subordinate work items are engaged and making progress in reasonable and timely manner; provides a regular cadence of proactive updates to the customer in clear English language; responds to customer requests and queries; effectively manages customer expectations; sets the organizational standard for customer engagement serves as a communication channel between customers, partners and the wider IFS organization; and ensures that each case is concluded with the creation of a new knowledgebase article (KBA) or association with an existing one to facilitate future self service. ESSENTIAL DUTIES AND ACCOUNTABILITIES As a Service Desk Analyst, you will be responsible for receiving and managing resolution of reported issues and requests from IFS customers to deliver a level of service that fulfils our obligations and delights our customers. You will achieve this through: Discharging the duties outlined in the summary above; Triaging and acknowledging incoming cases; thorough and empathetic understanding of the issue being experienced by the customer through analysis of the information provide and requesting additional information if required; assessing business impact and urgency to accurately assign case priority; providing first contact resolution using your own experiences, technical skills and information sources available to you; identifying and initiating appropriate subordinate activities (Incident, SR etc) and assigning to the appropriate resolver groups effective collaboration with your colleagues and resolver groups within the IFS community to secure frequent meaningful customer updates and adherence to all relevant SLAs, SLOs and KPIs; Job Description Service Desk Analyst ensuring that each case is concluded with creation by the most appropriate IFS party of a new knowledgebase article (KBA) or association with an existing one to facilitate future self service; working to ensure the service desk is constantly developed and improved; possessing the personal competencies described below; and de escalating volatile situations directly with customers when things are not working OVERALL REQUIRED COMPETENCE Fluent interpersonal and communication skills in the English language, both written and verbal skills being essential to the success of this role; the ability to work well with others regardless of function; accepting of responsibility, accountability, and ownership; commitment to delivering on deadlines and other targets; a strong ability to be pragmatic, structured, forward thinking, and dependable; calmness under pressure; acting by example and setting the tone; understanding other parties needs and balancing stakeholders; managing own time efficiently and effectively; an ability to bring individuals across resolver grou

We are looking for application support engineer having sound skill in troubleshooting and resolving issues against apps hosted in On-Prem( Process Execution Module)/Cloud, with Scripting experience. Skills: AWS DevOps, PC2, S3, Cloudwatch, EKS, Application support, Networking, OSS/BSS JD:- Strong knowledge in Tech Skill (Java, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom OSS/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed.

As an Experienced Associate at PwC, you will be part of a team of problem solvers, dedicated to resolving complex business issues from strategy to execution. Your responsibilities at this management level will include: - Having 0.6 to 2 years of experience working with Oracle Cloud applications or ERP. - Demonstrating strong technical skills in OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion. - Being proficient in OIC and orchestrating complex integrations. - Possessing expertise in writing SQL Queries and PLSQL Programming. - Working with APEX/JCS/VBCS is preferable. - Utilizing FBDI and ADFDI templates in Oracle. - Having a solid understanding of Security and Roles in Oracle fusion, including User Provisioning, Custom Role Creation, and identifying privileges. - Using Web-Services (SOAP/REST) to build interfaces and manage transactions. - Having good knowledge of Oracle Cloud Architecture, Standards, and Table structure. - Understanding Oracle processes such as Financials, Procurement, SCM, and Projects. - Demonstrating proficiency in Coding, Debugging, Design, and Documentation. - Being able to analyze customer business processes and Functional Specifications. - Possessing strong communication skills and the ability to interact with external teams or clients. - Having knowledge of Oracle Analytics is beneficial. - Mentoring Junior resources within the team and conducting KSS and lessons learned sessions. - Being flexible to work in stretch opportunities/assignments. - Demonstrating critical thinking and the ability to solve unstructured problems. - Reviewing Ticket Quality and deliverables. - Adhering to SLAs, with experience in incident management, change management, and problem management. - Knowing how and when to use tools available for a given situation and explaining the reasons for the choice. - Seeking and embracing opportunities for exposure to different situations, environments, and perspectives. - Modifying behavior to build quality relationships. - Upholding the firm's code of ethics and business conduct. - Working in a team environment that includes client interactions, workstream management, and cross-team collaboration. In the role of Specialist (Oracle) at PwC, your focus will be on utilising and managing the Oracle suite of software and technologies within an organization. Your responsibilities will include tasks such as installation, configuration, administration, development, and support of Oracle products and solutions. You are expected to be a reliable, contributing member of the team, adapting to the fast-paced environment, taking ownership, and consistently delivering quality work that adds value for clients and contributes to team success.,

As a Junior Associate Cloud Operations Engineer within the Products and Cloud Engineering & Operations business function at Basware, you will play a crucial role in ensuring the delivery of industry-leading SaaS solutions for the CFOs office. Your primary responsibilities will involve understanding customer financial documents in the P2P domain and delivering accurate mappings using Basware's internal mapping technologies. Your key responsibilities include creating and delivering precise mappings for PDF invoices, ensuring timely invoice processing within defined SLAs, monitoring and troubleshooting transaction issues with a focus on automation, reviewing and implementing mapping improvements based on customer feedback, handling technical problem tickets, supporting onboarding of new suppliers/templates, collaborating with peers for mapping reviews, and contributing to mapping quality enhancements through proactive analysis and monitoring. To excel in this role, you are required to have a minimum of 2 years of experience and hold a Bachelor's degree in computer science, Information Technology, or MCA. You should possess a strong sense of discipline, honesty, and consistency in work ethics, a logical and analytical mindset, an understanding of financial documents in the P2P domain, familiarity with PDF eInvoice and Smart PDF services, good problem-solving skills, experience with ticketing systems like ServiceNow, effective communication and collaboration skills, attention to detail, and a commitment to continuous improvement. In return, Basware offers you the opportunity to work with a global SaaS leader, a collaborative and inclusive team culture, growth and learning in cutting-edge cloud technologies, and a platform to contribute to automation and digital transformation.,

As an experienced Cloud Monitoring & SOC Specialist, you will be leading the optimization and integration of the monitoring ecosystem. Your passion for transforming data into actionable insights and reducing alert fatigue will be instrumental in this role. Your responsibilities will include consolidating and integrating various tools such as SolarWinds, Instana, Google Cloud Operations, VMware Log Insight, and Rapid7 into a unified monitoring ecosystem. You will architect clear and efficient monitoring and incident-response workflows, implementing centralized AI-driven alerting to minimize noise and accelerate detection. In addition, you will be responsible for developing methods for proactive monitoring and continuous improvement by learning from incidents and iterating on processes. Configuring and maintaining essential NOC/SOC dashboards and monthly capacity reports for leadership visibility will also be part of your role. To qualify for this position, you should have deep technical expertise with 8-10 years of experience in monitoring architecture, tool integration, and SOC operations. Hands-on experience with infrastructure monitoring, APM, cloud (GCP), centralized logging, and SIEM solutions is required. Familiarity with tools such as SolarWinds, Instana, Google Cloud Operations, VMware Log Insight, and Rapid7 is considered a strong advantage. A proven track record of designing effective alert rules, incident-response playbooks, and automated workflows is essential. Experience in writing and refining monitoring procedures, SLAs, runbooks, and regular capacity/performance reports is also required. Strong communication skills and the ability to collaborate with DevOps, SecOps, and IT teams to drive continuous improvement are key attributes for success in this role.,

Join us as a Customer Service & Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You ll be liaising with customers and businesses to accurately collect information in order to solve their queries You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis Were offering this role at senior anaylst level What youll do As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and tactfully within our SLAs. Your day-to-day will include: Authorising and investigating all transactions to our KPIs Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience The skills youll need We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You ll also demonstrate: An awareness of changes in trends, policies and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships Must be flexible for all shifts (including early morning/Late night) Prior experience in transaction filtering and sanction knowledge Required minimum 1 year of relevant experience Hours 45 Job Posting Closing Date: 23/07/2025

Job Summary We are seeking a highly experienced Service Delivery Manager-R2R with 11 to 15 years of experience to join our team. The ideal candidate will have a strong background in Finance - Order to Cash Finance - Procure to Pay Finance - Fixed Assets and CE-Project Management. This role requires expertise in Finance & Accounting and Record to Report-Accounting. The position is based in the office and requires night shifts. Proficiency in English is a must. Responsibilities Lead the end-to-end service delivery for Record to Report processes ensuring high-quality standards. Oversee the Finance Order to Cash Finance Procure to Pay and Finance Fixed Assets processes to ensure seamless operations. Provide strategic direction and support for CE-Project Management initiatives. Ensure compliance with all financial regulations and company policies. Monitor and manage service level agreements (SLAs) to meet or exceed client expectations. Collaborate with cross-functional teams to drive process improvements and efficiencies. Develop and implement best practices for financial reporting and accounting. Manage and resolve any issues or escalations related to service delivery. Conduct regular performance reviews and provide feedback to team members. Ensure accurate and timely financial reporting and analysis. Support the implementation of new systems and technologies to enhance service delivery. Maintain strong relationships with clients and stakeholders to ensure satisfaction. Drive continuous improvement initiatives to enhance service quality and efficiency. Qualifications Must have extensive experience in Finance Order to Cash Finance Procure to Pay and Finance Fixed Assets. Should have a strong background in CE-Project Management. Must possess in-depth knowledge of Finance & Accounting and Record to Report-Accounting. Should have excellent communication skills in English (Read/Write Speak). Must be able to work night shifts and be based in the office. Should have a proven track record of managing service delivery in a similar role. Must be detail-oriented with strong analytical and problem-solving skills. Should have the ability to work collaboratively with cross-functional teams. Must be able to handle multiple tasks and prioritize effectively. Should have strong leadership and team management skills. Must be proactive and able to drive initiatives independently. Should have a strong understanding of financial regulations and compliance. Must be committed to delivering high-quality service and achieving client satisfaction. Certifications Required Certified Management Accountant (CMA) or Certified Public Accountant (CPA) preferred.