220 Slas Jobs - Page 4

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

1. As a Team Leader (50%) a. Lead and coach a team of recruiters while also owning key recruiting KPIs b. Identify & implement work processes for improving performance of recruiting and onboarding operations c. Proactively manage internal & external stakeholders, build lasting relationships to drive value to GBS d. Drive adoption and compliance of recruiting processes including SuccessFactors within the GBS environment e. Proactively identify, escalate and mitigate hiring risks, address service issues & escalations with root cause analysis f. Work closely with the program offices on staffing strategies g. Be a recruiting and pre-onboarding process custodian & maintain all process documentation or work Standard Operating Procedure (SOP) as per current process flows signed off by Centre of Excellence (COE) and GBS h. Ensure complete knowledge transfer (KT) and dry run of the recruiting and pre-onboarding processes are signed off by recruiting COE and HR Operations Lead 2. As a recruiter (50%) a. Own and drive all recruiting and onboarding processes for the coverage area b. Source, Screen and Interview applicants and share qualifying candidates to Hiring Managers for further review c. Manage and run processes as per established standard operating procedures & SLAs d. Active Requisition Management (of Job Requisitions and Candidates) in SuccessFactors in real time e. Proactive communication with candidates, internal stakeholders and external partners f. Be a critical member in the Talent Acquisition community by contributing towards knowledge transfers and process improvements g. Comply with various Talent Acquisition policies and code of conduct throughout the hiring process h. Manage candidate documentation process, including background verification of successfully shortlisted candidates. Experience

Job Summary The Contract Administrator in the Finance Department will play a key role in managing, reviewing, and administering financial contracts and agreements. This position ensures compliance with internal policies and external regulations, mitigates financial and legal risk, and supports cross-functional teams to ensure contract accuracy and alignment with business objectives. Key Responsibilities Draft, review, and manage financial and vendor contracts, ensuring alignment with corporate policies and applicable regulations. Collaborate with legal, procurement, finance, and business stakeholders to ensure timely contract execution. Maintain a comprehensive contract database, tracking key milestones, renewals, and obligations. Monitor contract performance to ensure compliance with terms and conditions. Identify potential risks or discrepancies in contracts and propose solutions or amendments. Support audits by providing necessary contract documentation and reports. Coordinate with external vendors and internal departments for contract negotiation and finalization. Prepare and present reports and analysis of contract activity and performance metrics to management. Qualifications Bachelors degree in Finance, Business Administration, Law, or related field. 3–5 years of experience in contract administration (experience in a technology or SaaS company is a plus). Strong understanding of financial terms, legal language, and procurement processes. Excellent organizational and project management skills. Strong attention to detail and ability to manage multiple contracts and deadlines simultaneously. Proficiency in Microsoft Office and contract management software (e.g., SAP Ariba, Coupa, or equivalent). Excellent communication and negotiation skills. Preferred Skills Experience in Infosec, Data Protection, MSA Drafting and SLA's Certification in Contract Management (IACCM, NCMA, or equivalent) is desirable. Familiarity with Indian contract law and international compliance standards. Experience working in cross-functional and multicultural teams. What We Offer Competitive salary and performance-based incentives. Flexible work environment with hybrid work options. Opportunities for professional development and growth. Collaborative and inclusive workplace culture.

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Loan Servicing Manager - Associate role, a pivotal position within our Loans group. This role is integral to our team, offering the opportunity to engage with various facets of banking operations. As a Loan Servicing Manager - Associate, you will be responsible for executing specific tasks and requirements, contributing to the seamless functioning of our banking office. Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Loan Servicing Manager - Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). Your responsibilities will include supervising processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro & Past Due Reconciliation while making a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution. Supervise processes including Deal Closing, Drawdowns, Rollovers, and more. Ensure adherence to QUALITY & QUANTITY SLAs with a robust workflow model. Serve as the SME, handling complex queries and routing them to onshore teams if needed. Implement a Knowledge Management model with SOP maintenance and training. Drive 100% compliance with Process Policies, Guidelines, and Controls. Motivate and support team members to achieve their goals and identify high-potential employees. Identify alternatives and options for addressing issues and exploring scenarios. Collaborate effectively with colleagues, leveraging diverse skills to achieve goals. Identify training needs for process and soft skills to enhance performance. Ensure team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a bachelors degree with minimum 12 years of relevant loan servicing experience in syndicated loans or the financial industry. Possess knowledge of loan systems like Loan IQ Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems. Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive projects effectively, showcasing strong people, performance, and escalation management skills. Preferred qualifications, skills and capabilities Influence and lead conversations effectively with stakeholders. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management. Cultivate strong interpersonal and communication skills for domain learning. Apply analytical thinking and problem-solving skills to challenges. Understand product lifecycle and area product management.

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

Company : IndiaFilings Pvt. Ltd. Location : Navi Mumbai- Ghansoli MBP Aurum Proptech 6th floor Indiafilings Pvt Ltd Meet HR Geetanjali - 8657498073 Email ID - geetanjali.wani@indiafilings.com Experience Required: 3 to 8 Years Industry: Legal, Taxation, Compliance, Financial Services Department: Operations / Client Services Employment Type: Full Time Education: Graduate / Postgraduate Key Responsibilities: Lead and manage a team handling services like GST, Income Tax, ROC filings, and Trademark registrations. Ensure on-time and high-quality service delivery to clients. Handle client escalations and ensure excellent customer satisfaction. Monitor team performance and ensure adherence to SLAs and KPIs. Train and mentor team members to boost productivity and quality Coordinate with Legal, Tech, and Sales teams to ensure smooth workflows. Drive process improvements and increase operational efficiency Prepare and present service delivery reports to management. Candidate Requirements: Experience: 4 to 8 years total; Minimum 34 years in a team handling role. Strong leadership, communication, and client management skills Ability to manage targets, deadlines, and team performance Knowledge of compliance, taxation, or legal processes is an advantage Proficient in CRM tools and service reporting Salary: :briefcase: Based on current/last drawn salary and total experience :moneybag: Attractive performance-based incentives Why Join Us? :white_check_mark: Fast-growing company in the legal-tech space :white_check_mark: Work with a wide range of business service domains :white_check_mark: Leadership and career growth opportunities :white_check_mark: Supportive and collaborative team culture. Contact Hr Geetanjali- 8657498073

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

SUMMARY Opening for experience AR Caller / Denial Management in Kolkata, Salary upto 3.60 lpa Job Title:** AR Caller / Denial Management Executive Location:** Salt Lake, Kolkata (Work from Office) Working Days:** 5 Days a Week Weekly Off:** 2 Rotational Offs Shift Timings:** Rotational Shifts Joining:** Immediate Joiners to Candidates with Max 15 Days’ Notice JOB DESCRIPTION: We are hiring for the position of **AR Caller / Denial Management Executive** for a reputed US healthcare BPO in **Salt Lake, Kolkata**. This is a **full-time, outbound calling process**, requiring follow-up with US-based insurance companies to resolve pending or denied claims. Requirements Good command of **spoken and written English**. Prior experience in **AR Calling** or **Denial Management** is preferred. Basic knowledge of US healthcare revenue cycle, CPT/ICD codes is an added advantage. Open to work in **rotational shifts**. Must be ready to **work from office** (Salt Lake, Kolkata). Only **immediate joiners or up to 15 days’ notice** candidates will be considered. Benefits Salary:** Up to 3.60 lpa annual CTC Drop Cab Facility** (as per shift timing and company policy) Work from Office (No WFH) Stable weekday schedule with 2 rotational offs

Job Description - Senior Onboarding Support Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Breadyto make a change As Onboarding Support, your role is pivotal in actively supporting the productivity goals of our internal teams and the overall success of our customers using the Toast platform. This team is responsible for supporting the Toast customer journey, enhancing customer relationships, and improving their experience with Toast. Description We are looking for Onboarding Support team members to work cross-functionally with many different Toast Teams to support our customers. Training will be provided on our software and its functionality! Role Leverage deep product knowledge and customer service expertise to execute on workflows for different teams and departments Efficiently hit SLAs for each task assigned Ability to juggle a variety of tasks at one time with competing deadlines Drives continuous improvement in the Customer onboarding teams to identify and implement enhancements Build strong relationships with your teammates both locally and globally to promote process understanding, technical troubleshooting, and continuous learning about new product features and updates Maintain open communication with the team (both onsite and offsite) addressing concerns and suggestions Actively pursues new opportunities with an open mind and is comfortable in a high-change environment Actively seek and embrace coaching opportunities to enhance individual performance Open to learning from peers and teammates both Manage the use of Salesforce.com, Zendesk, JIRA, Asana and all related applications. Skill Set 3 - 6 years of experience in a professional customer service environment, serving internal customers Potential to work in Night Shift / US Shift (06:30 PM - 04:00AM ) Determine, review criticality, and help the customer with meaningful responses. Record issues and solutions to troubleshoot guides. Experience working in goal and task-driven roles and proven record of hitting SLAs Strong analytical and problem-solving skills and Excellent verbal and written communication skills Proficiency in Google Suite of products Must be a quick learner with good analytical skills. Should be a Self-starter with excellent interpersonal skills. Good oral and written communication is required. We are Toasters Diversity, Equity, and Inclusion is Baked into our Recipe for Success. At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

Acceptance to work in General / Rotational shifts (11 am to 8 pm General shift). Flexibility to work over weekends or stretching shift hours as and when needed. Should be committed and reliable to work under high pressure to meet timelines. Workflow coordinator - SPOC for multiple projects and communication management. Should have good interpersonal skills. Should be fluent in English with excellent verbal and written communication. Should be able to manage video/audio calls on a regular basis. Must be well versed with Computer skills and MS Office. Will be responsible for basic QC of the files and delivering them as per the SLAs (Training/Guidance to be provided). Manage daily reports, excel sheets, update and manage Tasks on portals as per the workflow. Should be able to prepare and present weekly reports (excel/PPT). Keep the Commercial team updated on status. Resolve any queries proactively. Ensure defined SLAs are regularly met. Flag any delays timely. Should be comfortable with Work from home and visit office when required. Be flexible to cross utilised and support other functions when required. Should have prior experience and strong ability to manage variety of delivery tasks.

Location: Bengaluru (Work from Office) Reporting To: Associate Director Supply Department: Retention Level: L5 Type: Full-Time About the Role: We are seeking a dynamic and detail-oriented Senior Manager Supply (Project Management) to oversee and drive the success of supply-side operations for our platforms. This individual will play a critical role in managing partnerships post-signing, ensuring smooth execution of campaigns, and acting as a key liaison between internal teams and our partners. The ideal candidate will bring strong project management skills, excellent relationship management, and the ability to operate in a fast-paced environment. Key Responsibilities: LMS Management: Oversee and manage our Lead Management System (LMS), ensuring timely follow-ups, tracking relationship milestones, and scheduling next meetings/touchpoints. Post-Signing Ownership: Take complete ownership of the project lifecycle after contract signing, including onboarding, delivery timelines, and partner satisfaction. Project Campaign Oversight: Plan and monitor campaign performance, ensuring adherence to SLAs, KPIs, and timelines. Contract Documentation: Ensure all necessary contracts, NDAs, and documentation are in place and up to date for every engagement. Proposal Documentation Support: Draft compelling proposals and documentation, often under tight timelines, to support ongoing or new initiatives. Review Preparation: Prepare reports, presentations, and updates for internal and external review meetings, actively participating in discussions and driving outcomes. Supply Planning: Forecast and plan supply requirements both before and after project conversion, ensuring all resource needs are anticipated and met. Stakeholder Communication: Maintain consistent and effective communication with internal stakeholders and external partners to align on goals and execution. Key Deliverables: Partner Onboarding Delivery: Ensure smooth post-signing onboarding and timely project execution with high partner satisfaction. Campaign Supply Management: Plan, launch, and track campaigns, meeting all SLAs, KPIs, and resource needs. Documentation Reporting: Maintain accurate contracts, proposals, and reports to support execution and reviews. What We re Looking For: 5 8 years of experience in project management, client servicing, or partner operations, preferably in tech, FMCG, or digital content domains. Proven track record of managing complex projects and cross-functional teams. Strong interpersonal and communication skills both verbal and written. Proficiency in tools like Google Workspace, Excel, project management software (Asana, Trello, Monday.com, etc.). Highly organized, with strong attention to detail and a bias toward action. Ability to multitask and thrive in a dynamic, fast-paced environment. Willingness to travel frequently within the assigned region.

Loan Servicing Manager - Associate role, a pivotal position within our Loans group. This role is integral to our team, offering the opportunity to engage with various facets of banking operations. As a Loan Servicing Manager - Associate, you will be responsible for executing specific tasks and requirements, contributing to the seamless functioning of our banking office. Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Loan Servicing Manager - Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). Your responsibilities will include supervising processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro Past Due Reconciliation while making a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution. Supervise processes including Deal Closing, Drawdowns, Rollovers, and more. Ensure adherence to QUALITY QUANTITY SLAs with a robust workflow model. Serve as the SME, handling complex queries and routing them to onshore teams if needed. Implement a Knowledge Management model with SOP maintenance and training. Drive 100% compliance with Process Policies, Guidelines, and Controls. Motivate and support team members to achieve their goals and identify high-potential employees. Identify alternatives and options for addressing issues and exploring scenarios. Collaborate effectively with colleagues, leveraging diverse skills to achieve goals. Identify training needs for process and soft skills to enhance performance. Ensure team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a bachelors degree with at least 10 years of relevant loan servicing experience in syndicated loans or the financial industry. Possess knowledge of loan systems like Loan IQ Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems. Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive projects effectively, showcasing strong people, performance, and escalation management skills. Preferred qualifications, skills and capabilities Influence and lead conversations effectively with stakeholders. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management. Cultivate strong interpersonal and communication skills for domain learning. Apply analytical thinking and problem-solving skills to challenges. Understand product lifecycle and area product management.

Who we are At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio s next Onboarding operations Specialist (L1). About the job Twilio is seeking an Operations Specialist to join the team that runs Twilio s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the worlds connectivity. Responsibilities In this role, you ll: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Log customer interactions and tag/categorize issues accordingly. Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Respond to and action incoming carrier partner notifications. Quickly and confidently triage complex issues to the Level 2 team. Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas. Work independently to troubleshoot/determine resolution for issues across the entirety of your teams domain. Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Ability to work in rotational shifts 5:30PM -2:30AM or 09:00 PM - 06:00 AM) Youre thorough, organized, and detail-oriented, and you re able to prioritize and execute multiple processes. Experience Required: 1 - 3 Yrs*( depending on candidature) Strong technical background need not apply Previous experience into Advanced Email writing, handling international escalations(voice, chat and email) International stakeholder handling Monitoring tasks and queues, ensuring SLAs aren t breached for self and the team Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded Previous experience into doing root cause analysis Ready to take up additional tasks depending on requirements You re empathetic and customer centric to the core. You re a clear verbal and written communicator. You re introspective and committed to continuous self-improvement. You re capable of learning quickly and mastering complicated systems. You re capable of working independently but also energized from working within a team and cross-functionally to achieve the companys goals. You re able to complete tasks in core areas within SLAs. Desired: Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage Location This role will be remote & based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com .

Key Roles and Responsibilities: Explore RazorpayX (mainly payroll) and its various app suites with first hand experience Handling of end-to-end merchant-related queries/concerns while also ensuring merchant satisfaction is met Report any merchant experience breakage on any front Ensure SLAs are met on Tickets and Chats as per the defined OKRs Consume and forward feedback to the respective channels along with suggestive measures, if any Coordinate and communicate with Product managers to resolve/enhance any product level asks/issues/bugs Work with the Financial Operations team for day to day payouts status update and redundancies Work with different Razorpay verticals to close any pending mechant issues Desired Skills and Experience: Have a knack of turning negative merchant experiences into a positive one Possess confident, articulate and professional spoken and written abilities Previously handled Merchant level communication, social media escalations, Merchant tickets and/or chats Able to quickly adapt to different needs that may arise Have the ability to take full ownership of the different tasks that will come your way

Responsibilities Key Deliverables: Monitor project milestones and dependencies to ensure timelines are met for all functional teams Provide a holistic view of milestones for tracking and escalate concerns to department heads/managers Facilitate escalation meetings with stakeholders when needed Act as the main point of contact for all presentations and reporting to the Senior Leadership team Have a good understanding of AI/ML/LLM technologies and their applications in an automotive business environment to enhance customer experience Prepare project progress review decks for leadership reviews, flag roadblocks, co-ordinate with stakeholders, and drive internal process efficiencies Demonstrate agility, collaboration, and foster a culture of continuous improvement Responsible for data analytics and deriving data-driven insights for the Vihaan Service CX project Experience Experience: Prior experience in project management and milestone monitoring Proficiency in preparing informative and visually appealing PowerPoint presentations for leadership reviews Familiarity with digitization, cloud architecture, and technologies like AI/ML/LLM in an automotive context Ability to foster a culture of continuous improvement and promote data-driven insights Strong communication skills to liaise with internal and external stakeholders effectively Demonstrated ability to drive process efficiencies and meet SLAs within project timelines Industry Preferred Qualifications

About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

Skilled in scoped apps, versioning, complex customizations, SLAs, script includes, notifications, and database views. Strong scripting; UI page experience is a plus. Pan India Location Mail:kowsalya.k@srsinfoway.com

Overview: Founded in 1988 and headquartered in Atlanta, Trimont ( trimont ) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit, We do this with a team of 400+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York and Sydney We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do, Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration, Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers, Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors, Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities There are no limits to what we as team members as an organization, can achieve together, Job Summary: This Position is responsible for activities related to servicing of commercial loan transactions, Setting up cash management accounts, monitor cash management triggers, and closing cash management accounts Administering funds performing loans through waterfall This process involves analyzing the account to ensure there are sufficient funds to process funds, reconciling funds in the Cash Management account, processing payment from the cash management account, disbursing operating expenses to the borrower, and distributing any remaining funds in accordance with the governing agreements, Responsibilities: Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing and approving disbursements, process and approve day to day waterfall, process trigger transaction, setup, manage and close cash management accounts adhering to procedures, Follow the procedure while processing and performing quality check to ensure process is audit ready, Maintaining procedure manuals, provide trainings and on job support to junior team members, Perform Quality reviews, provide timely feedback and help junior team members to improve their quality, Identify and execute transformation/automation project which brings efficiency to the business Collaborate with peers in both locations to execute day to day operations and ensure process SLAs are achieved Proactively identify risk and introduce appropriate control measures Execute control, checks, reconciliation and report the outcome to management on a daily basis, Participate in application testing whenever needed Managing the process in absence of FLM Required Qualifications: Require 3+ Years of experience in Commercial Real Estate Servicing, Money Movement, Approval experience in Domestic (US) or International Disbursements/Payments domains, Cashiering, Ability to identify and manage Risk, Strong verbal and written communication Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting, Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands, Strong work ethic and a sense of urgency, Skilled in managing sensitive information while upholding privacy, Handling workload and special projects efficiently, Ability to work both independently and within a team environment, Trimont is an equal opportunity employer, and were proud to support and celebrate diversity in the workplace If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members,

Are you a leader with a flair for devising strategies and driving your team towards successAre you an experienced and ambitious professional looking for an operations manager or assistant operations manager job in HowrahJoin us! Fusion CX in Kolkata is looking for an experienced assistant manager in operations to join our team in Howrah; who will manage a high-performing team for a rising company in finance. This job vacancy in Howrah offers you an opportunity to elevate your career in a global customer experience transformation company while optimizing the operation of a large team and delivering exceptional results in a thriving environment. If you have a passion for customer service and a strong background in operation management, apply now! Seize the chance to shine, grow, and advance your operation management career in Howrah with us. Job Requirements Key duties and responsibilities of an assistant manager in operations in Howrah: Leadership Team Management: Oversee the performance and management of multiple Team Leaders and large teams of indirect reports. Also, the operation team leader must possess the ability to efficiently manage operations across multiple shifts, such as Day, Evening, and Night schedules, with minimal supervision. Client Communication Escalation Handling: Utilize exceptional written and verbal communication skills to interact with clients, handle escalations efficiently, and ensure client satisfaction with minimal oversight. Strategic Collaboration: Coordinate and collaborate with clients and internal Operations teams to analyze processes and provide valuable insights that drive project success. Performance Monitoring Improvement: Monitor and drive client-driven SLAs and KPIs, such as Quality and Productivity. In addition, ensure all teams consistently meet or exceed required performance thresholds. Reporting Analysis: Compile, analyze, and publish detailed reports on team performance, providing actionable insights to senior management for continuous improvement. Job Requirements: Essential attributes and qualities of an ideal candidate for the role of assistant manager in operations in Howrah: Experience: Must have 2+ years of experience working as an Assistant Manager with ability to help the company monitor and achieve business goals . Communication Skills: Outstanding written and verbal communication skills, essential for effective client interaction and escalation management with minimal supervision. Team Management: A proven experience managing at least four team leaders and more than eighty indirect reports. Also, the ideal candidate for the operation TL role must be able to manage operations across multiple shifts efficiently. Strategic Insight: Ability to collaborate with clients and operations teams to provide meaningful insights into projects and processes. Performance Monitoring: Expertise in driving SLAs and KPIs such as Quality, Productivity, etc., ensuring teams consistently meet and exceed performance targets. Leadership Accountability: Demonstrated ability to take responsibility for the overall performance of reporting teams, ensuring alignment with business goals. Reporting: Proficiency in compiling and publishing comprehensive reports on team performance. Why Join Us If you are searching for rewarding assistant operation manager jobs in Howrah to build your career with a global BPO, join us as an assistant operations manager for a leading finance client. At Fusion CX, we offer a supportive and collaborative work environment where your leadership skills will be recognized and rewarded. With competitive salaries, opportunities for career growth, and a dynamic team, this job vacancy in Kolkata will offer you the tools you need to succeed and advance your career in a leading customer experience company. So, join us and take the next step in your professional journey!

Zensar Technologies is looking for Service Delivery Analyst to join our dynamic team and embark on a rewarding career journey. Monitor and manage the end-to-end delivery of IT or business services to ensure high performance and customer satisfaction. Analyze service metrics and performance data to identify issues, trends, and areas for improvement. Collaborate with internal teams to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met. Handle escalations, resolve service-related problems, and implement solutions to prevent recurrence. Prepare and deliver service reports, dashboards, and documentation for stakeholders. Support continuous improvement initiatives by identifying opportunities for process optimization and automation. Liaise between clients and technical teams to ensure clear communication and efficient service delivery.

Infostretch solutions Pvt. Ltd. is looking for Video Labeler to join our dynamic team and embark on a rewarding career journey. Review video footage and accurately annotate data for machine learning models Follow specific guidelines for object detection, classification, and tracking Maintain consistency and quality in annotations Collaborate with QA teams to validate labeled data and improve accuracy

About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.