848 Slas Jobs - Page 3

Role Overview: At EY, you will have the opportunity to build a unique career with the global scale, support, inclusive culture, and technology to become the best version of yourself. You are counted on for your unique voice and perspective to help EY become even better. Join EY to build an exceptional experience for yourself and contribute to creating a better working world for all. Key Responsibilities: - Hands-on experience in developing, testing, and supporting Pega applications - Responsible for participating in Scrum ceremonies and status reporting - Participate in design, development, QA, deployment activities as needed - Completion of assigned tasks on time and regular status reportin...

As a Customer Chat Support Executive (Email Process) at our company, your primary responsibility will be to handle customer queries and issues through email and chat platforms. You should possess excellent written communication skills, a customer-first approach, and the ability to provide quick and accurate resolutions. Key Responsibilities: - Manage and respond to customer queries through email and chat promptly and professionally. - Provide accurate information, troubleshoot issues, and ensure high-quality customer service. - Maintain records of customer interactions and escalate unresolved issues to the relevant teams. - Meet process SLAs including response time, accuracy, and customer sa...

You will be responsible for overseeing and managing various functional portfolios and teams within the Information Technology department. Your key responsibilities will include: - Leading the Project Management Office (PMO) activities such as project monitoring, change request prioritization, and quality management - Managing vendor onboarding, empanelment, and resource selection through RFP processes - Owning the lifecycle management of IT policies, standards, and procedures - Overseeing CITSO and Security Operations Center (SOC) functions - Coordinating with stakeholders and regulatory bodies to ensure compliance with IT policies and regulatory requirements Your managerial responsibilities...

As a part of Mizuho Global Services Pvt Ltd (MGS), you will be responsible for maintaining records in Success Factors related to expatriate arrivals and updates for London entities and the wider EMEA region. Your duties will involve maintaining organization charts, updating expats" holiday entitlement, responding to service desk inquiries, coordinating expatriate onboarding, managing visa matters, booking serviced apartments, processing invoices, and ensuring compliance with legal requirements. Additionally, you will be involved in new assignments related to HR data administration and responsible for leading a small team, designing and implementing HR processes, monitoring team performance, ...

SUMMARY About the client : A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Position: Senior Process Executive (SPE) Location: Bangalore (BLR) / Mangalore (MLR) Work Model: ...

As a Business Application Consultant specialised in Salesforce system integration at PwC, your role involves analysing client needs, implementing software solutions, and providing training and support for seamless integration and utilisation of business applications. Your focus will be on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various technologies and tools such as Salesforce APIs, middleware platforms, and web services. Key Responsibilities: - Respond effectively to diverse perspectives, needs, and feelings of othe...

SUMMARY About The Client : A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Job Title: Senior Process Executive (SPE) Domain : P & C Insuranc e operations ( Guidewire with c...

STE should have have experience in Banking and Testing in loans-LOS and LMS and also resource should good at any Loans applications like Finone or TCS Experience range must be above 3 years We are looking for a highly skilled loans The candidate should have good knowledge on testing processes & should have good communication The candidate will be responsible for Test designing, Test execution Coordinate with developers, product managers, and stakeholders to understand requirements The candidate should have ability to co-ordinate with developers for Defect resolution within given SLAs

As a Service Desk Engineer at Coforge, your role involves providing hands-on support using ServiceNow or similar ticketing tools. You will be responsible for managing incidents and service requests, ensuring timely resolution within defined SLA timelines. Your key responsibilities include: - Utilizing ServiceNow or similar ticketing tools effectively. - Demonstrating expertise in Google Workspace products such as Gmail, Google Drive, Google Hangout, Google Workspace Admin Console, Tivoli Identity Manager, Active Directory, Shared Mailboxes, and Distribution Lists. - Exhibiting excellent written and verbal communication skills. - Composing and responding to professional emails efficiently. - ...

As an Incident Manager at our company, your role involves tracking and monitoring open incidents to ensure they meet service level agreements. You will be responsible for escalating incidents to management as per the SLAs and providing periodic management reports. It is crucial to define and record KPIs accurately through dashboards and reports. Your duties also include liaising with support teams and the business to gather accurate incident information and engaging the appropriate support teams for incident resolution. Key Responsibilities: - Tracking and identifying incidents that require increased focus to meet SLAs - Escalating incidents to management as per SLAs - Defining and recording...

As a part of the HV Services team at Hitachi Vantara in Hyderabad, your role involves serving as the primary liaison between Hitachi Vantara and client stakeholders. You will oversee the strategic execution of the ITSA and HWaaS contract to ensure compliance with contractual obligations. Your responsibilities will include leading and establishing governance forums, ensuring delivery of financial commitments, supporting deployment planning across global territories, and championing innovation aligned with clients" IT strategy. Key Responsibilities: - Serve as the primary liaison between Hitachi Vantara and client stakeholders - Oversee strategic execution of ITSA and HWaaS contract - Lead and...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Require...

Resolving requests/inquiries made by customers via calls Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage

Be the primary point of contact for our Business-to-Business customers through Calls, Email Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and ...

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction Productivity. You would be responsible for - Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement data security policies Completing upskilling e-courses mandated by each program Attending coaching sessions ensure feedback is implemented 100% schedule adhere...

Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description Are you ready to embark on an exciting career as a Customer Service Representative ILook no further than Thermo Fisher Scientific Inc.! We are a world-class company known for our exceptional products and services. Join our team and be a part of our ambitious mission of enabling our customers to make the world healthier, cleaner, and safer. As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. Your main responsibilities will include: Responding promptly and efficiently to customer inquiries...

Completes processing of transactions in external customer applications Career Level - IC1 Entry-level transaction processing position for those who are new to business process outsourcing and are developing their expertise. Receives detailed instruction on routine work and is responsible for processing transactions in external customer applications under supervision. As a member of a project team, follows standard practices and procedures to process transactions in external customer applications and makes major modifications in the data and adds value to it within assigned timelines, productivity and quality SLAs as defined by the external customer. Work involve+F2s using analytical skills s...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Additional Inf...

Respond to customer queries via live chat and other digital channels. Identify, understand, and resolve customer issues efficiently. Maintain accurate records of customer interactions. Follow company and client procedures to ensure service excellence Required Candidate profile Need immediate joiners.

We are seeking a detail-oriented, proactive Production Manager to oversee Quinces Made-to-Order (MTO) production across jewelry, rugs, and furniture. This individual will be instrumental in bringing visibility, accountability, and operational rigor to a currently opaque part of our supply chain. The role is India-based, focused on managing vendor relationships, enforcing SLAs, and tracking order progress across categories. You will be our operational eyes and ears for MTO production ensuring every order moves smoothly from factory start to customer delivery. RESPONSIBILITIES: Own daily operational management of MTO production across jewelry (India-focused), rugs (mixed), and furniture (US-fo...

Monitors, analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests. Serves as a single point of contact for customers in terms of issue resolution and escalations. Engages with internal service, product, sales and other teams to ensure an integrated and coordinated approach to issue analysis and resolution. Required Qualifications Education or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Call Management. Good business English skills (Written and spoken). Knowledge on MS Excel 24/7 Shifts rotationally allocate...

Manage and oversee the reconciliation process within the Aladdin system, ensuring accurate and timely reconciliation of transactions and positions. Identify and investigate exceptions within established time parameters. Escalate and work closely with clients and custodian banks to ensure timely resolution of exceptions. Ability to effectively manage, research/resolutions/follow-ups for closure of open items, cash, and position breaks. Manage and analyze SWIFT messages, ensuring proper communication and settlement of transactions between financial institutions. Possess a thorough understanding of capital markets, including equities, bonds, derivatives, and other financial instruments. Should ...

Utilizes HRMS software and/or 3rd Party Vendor to effectively manage the day-to-day processing of employee payroll; Audits employee data to ensure compliance with federal/country, state/provincial, and local payroll laws; Reviews new hires, rehires, and transfers entered into the payroll system for accuracy utilizing peer review process. Updates earnings, taxes, and voluntary and involuntary deductions for appropriate payroll cycle(s) by data entry into HRMS system and/or 3rd Party Vendor. Follows documentation and assist in maintaining Standard Operating Procedures (SOPs) Reports concerns to Supervisor and/or Manager when issues are identified and/or escalated. Utilizes data and reporting f...