386 Slas Jobs - Page 3

Step into a pivotal role within our Fund Accounting Operations Service Delivery Team, where you will serve as the essential link for all client inquiries related to Fund Accounting operations, Client reporting, Recon governance, and more. As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be the primary contact for all client inquiries related to Fund Accounting operations, Client reporting, and Recon governance. You will lead and participate in client meetings and calls, monitor client KPIs, and ensure top-tier service delivery. Your proactive approach will be key in maintaining our commitment to excellence. Job Responsibilities - Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction. - Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs. - Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs. - Engage in client calls and meetings to facilitate effective communication and service delivery. - Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases. - Provide timely MIS reports and KPIs to internal and external stakeholders as required. - Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders. Required qualifications, capabilities and skills - Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain. - Be result-oriented and highly enthusiastic about learning new processes. - Be open to challenging the status quo and effectively handling internal and external escalations. - Demonstrate strong management skills and the ability to build key internal relationships across locations. - Exhibit attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting Step into a pivotal role within our Fund Accounting Operations Service Delivery Team, where you will serve as the essential link for all client inquiries related to Fund Accounting operations, Client reporting, Recon governance, and more. As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be the primary contact for all client inquiries related to Fund Accounting operations, Client reporting, and Recon governance. You will lead and participate in client meetings and calls, monitor client KPIs, and ensure top-tier service delivery. Your proactive approach will be key in maintaining our commitment to excellence. Job Responsibilities - Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction. - Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs. - Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs. - Engage in client calls and meetings to facilitate effective communication and service delivery. - Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases. - Provide timely MIS reports and KPIs to internal and external stakeholders as required. - Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders. Required qualifications, capabilities and skills - Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain. - Be result-oriented and highly enthusiastic about learning new processes. - Be open to challenging the status quo and effectively handling internal and external escalations. - Demonstrate strong management skills and the ability to build key internal relationships across locations. - Exhibit attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting

Responsible for overall site management and delivery of all the SOWs under the IFM contract Manage the AMC services through the AMC vendors contracted by Sodexo Support operations by managing the Mechanical, Electrical, Plumbing installations & civil maintenance within the facility; Responsible for preparation of critical spares list for all installations as per manufacturers recommendations and plan for the inventory where the maintenance is carried out with in-house teams; Implement and oversee the preventive maintenance program to reduce the risk of sudden failures of critical equipment; Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations; Maintain the logbooks, checklists and PPM schedules for all M & E installations as per the site conditions; Manage Downtime/ Breakdowns appropriately; Arrange for ad-hoc M&E setups as per the client requirement from time to time Ensure the contractors follow the in-house rules at all times and the projects are handled with minimum inconvenience to the Client Assume AFM Soft Services responsibilities if need arises Responsible to handle the shifts independently on all matters assigned; Reporting: Responsible for daily reporting on M & E to the Facility Manager Generate Service maintenance reports on office equipments; Generate Inventory and Purchasing of spares and consumables; Generate Downtime and breakdown incident reports Ensure the SLAs are being met without any deviation Ensure all compliances are met as per EHS, requirement Ensure Pos / Work orders, work permits are issued before starting any job Ensure power uptime 100% for critical equipments always Incidents to be reported as per the procedures and SLAs Take up and complete Energy Conservation projects and ensure targets are achieved Ensure the gap analysis reports are closed on priority Coordinate for internal modification works Coordinate for any Client visits / events Ensure compliance is 100% Validate the electricity bills and provide recommendations accordingly Provide appropriate data for MIS and any other reports as required Accountabilities Overall accountability in driving Technical operations and soft services at site Competencies : Diploma or BE in Electrical Contract Administration experience of 5 yrs or more desirable Very Good people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems 90% of SLAs are to be in green Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required

Greetings from Tech Mahindra! We are currently looking for an Operations Team Lead - U3 role to manage a team of 8 to 10 U1's/U2's (Journals Editorial Coordinators) to work with our internal team here in Hyderabad. Role: Ops Team Lead - U3 (Fulltime/Permanent) Designation as per TechM: Team Lead - BPS (U3) Client: UK Based (800 years old) Payroll: Tech Mahindra. Experience: Min 2y of experience as a TL on papers.(Mandatory) Location: Hi-tech city, Hyderabad Work More: Work from office Shifts: 12PM till 9:30PM (Mon/Fri and Sat & Sun will be fixed week off) (2 way transport will be provided within our boundary limits. Required: Must have good people management & leadership skills. Should be able to work on different reports and dashboards using Excel. (working knowledge on Power BI visualizations will be an added advantage) Must have experience in managing KPIs, KRAs, SLA, Shrinkage, Attrition and performance management. Must have excellent communication skills and Must have experience in managing stakeholders from the US/UK or any native english speaking country. Selected candidate will be handling the below team: Journals Editorial Coordinators Interested candidates can share their CVs at TK00926069@techmahindra.com or can whatsapp me at 7816041232. Regards, Dheeraj Kumar

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their satisfaction is also part of your duties. In addition, you will be coordinating with vendors or external service providers for issue resolution when necessary. Providing administrative support for IT asset management, software licenses, and access rights is also expected from you. You will assist in maintaining and updating helpdesk documentation, FAQs, and knowledge bases. This is a full-time position with day shifts scheduled from Monday to Friday. The work location requires in-person presence.,

You will be a part of KPMG in India, a professional services firm affiliated with KPMG International Limited since August 1993. Your responsibilities will include leveraging the global network of firms, understanding local laws and regulations, and catering to national and international clients across various sectors in India. Your primary focus will be on having a thorough understanding of the entire accounting cycle, including activities such as Bank Reconciliation Statements, asset accounting, period end closing, and consolidation steps. Proficiency in International Financial Reporting Standards, Generally Accepted Accounting Principles, and SAP - FICO modules is crucial for this role. Key skills required for this position include knowledge of SAP modules such as GL, AP, AR, Bank accounting, AA, Cost centre, Profit centre, and Profitability analysis. You should have experience in completing end-to-end implementations, enhancements, and support projects related to FI/CO & VIM. Your role will involve analyzing incidents, determining solutions, configuration of systems as per business requirements, and collaborating with other functional analysts for effective SAP solutions. Excellent communication, analytical, and organizational skills are essential for this position. Ideally, you should hold a qualification such as CA, ICWA, CS, or MBA in Finance, with additional knowledge of SAP S/4HANA Finance being advantageous. Being a self-starter, capable of working under minimal supervision, and willingness to support emergency requests on weekdays, weekends, and holidays are qualities that will contribute to your success in this role.,

- Assertive and persistent in approach with an attitude ofgetting work done. - Amicable and able to form and foster businessrelationships. - Ability to handle conflict professionally. - Ability to connect to on ground reality and act decisivelyand quickly. - Ability to identify, understand and process data on aregular basis. - Driven and motivated with an attitude to create an impactand go beyond what is asked. - Professional Conduct and respect for co-workers. - Honesty and Sincerity is a must. Operations on day-to-day operations by following ourStandard Operating Process. - The Site head role is a high intensity, highresponsibility and hands on role. - The role requires an individual to be highly involved inthe day to day operations and be able to track and follow up on service levels. - Key deliverables. - Maintain healthy relationship with client/employees. - Vendor relationship & on-the-go training. - Managing and minimizing process and system deviations. - Managing delivery SLAs and maximizing customersatisfaction. - Engaging vendors & maximizing their business

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. Hi

Be the primary point of contact for our Business-to-Business customers through Voice. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Excellent communication skills in English Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-l

As a Project Manager - Operations at the prestigious iMerit located in Vishakhapatnam, Andhra Pradesh, you will be expected to have 7-10 years of relevant experience in a Client Facing role in IT Services, preferably with experience in leading AI Data Annotation Teams. Your educational qualifications should include an Engineering Degree, Masters Degree, or Bachelors Degree. Additionally, possessing a PMP or Prince 2 certification or any other industry-recognized Project Management Certification is required. Responsibilities for this role will include, but not be limited to, the following: - Demonstrating strong written and verbal communication skills to effectively engage with clients and cross-border colleagues. - Having an end-to-end understanding of outsourcing models, SLAs, and KPIs. - Utilizing people, process, and technical expertise to identify opportunities for quality and process design improvements in alignment with the company's social impact mission. - Managing multiple competing priorities in a fast-paced environment. - Exhibiting strong problem-solving and troubleshooting skills. - Showcasing proven experience in building teams from scratch and developing individuals into Team Leads and managers. - Establishing and nurturing partnerships with customers and customer success managers to evaluate service performance outcomes. - Keeping employees motivated, resolving conflicts, and making difficult decisions for employee welfare. - Coordinating with senior stakeholders in other functions to identify dependencies and create synergies for an optimal client experience. - Collaborating with delivery client teams and stakeholders across iMerit, understanding the diverse needs of each stakeholder. iMerit, a renowned organization in the AI industry, specializes in delivering data annotation, classification, and content moderation outcomes that drive AI, Machine Learning, and data operation strategies for leading AI organizations globally. iMerit's work spans from exploratory R&D to proof of concept to mission-critical, production-ready solutions. Leveraging advanced tools, machine learning algorithms, and workflow best practices, iMerit enriches, annotates, and labels large volumes of unstructured data to unlock hidden value. In iMerit's human-powered computing model, technology focuses on throughput, while managed workforce teams across delivery centers in India, Bhutan, and the US ensure accuracy through their expertise in Computer Vision, Natural Language Processing, and Content Services across various sectors such as Autonomous Vehicles, Medical AI, Finance, Geospatial technologies, and more. iMerit is committed to creating inclusive and diverse employment opportunities in the digital IT sector, with around 80% of its workforce being sourced from impact communities and over 50% comprising women.,

At PwC, our cybersecurity team is dedicated to safeguarding organizations from cyber threats using advanced technologies and strategies. Your role in identity and access management will involve ensuring secure and efficient access to systems and data for employees and clients. This includes designing and implementing strategies to protect sensitive information and manage user identities. You will focus on building strong client relationships, learning to lead and inspire others, and navigating complex situations to deepen your technical expertise. Anticipating the needs of your teams and clients, you will deliver high-quality solutions while embracing ambiguity and using challenges as opportunities for growth. To succeed in this role, you should possess the following skills and experiences: - Ability to respond effectively to diverse perspectives and needs - Proficiency in using various tools and methodologies to generate ideas and solve problems - Strong critical thinking skills to analyze complex concepts - Understanding of project objectives and overall business strategy - Awareness of changing business contexts - Reflective practice to enhance self-awareness and address development areas - Data interpretation for insights and recommendations - Adherence to professional and technical standards, code of conduct, and independence requirements Responsibilities: - Troubleshoot and resolve technical issues related to CyberArk - Lead incident calls with stakeholders - Apply fixes in Non-Prod and Production environments - Document problem solutions in the knowledge base - Provide 24x7 on-call support - Participate in support review meetings and present challenges with mitigation plans - Ensure incidents are resolved within defined SLAs - Contribute to continual improvement efforts - Plan and execute new activities within timelines - Conduct auditing of accounts, work on reports, and resolve login and permission issues Requirements: - 3+ years of hands-on experience with CyberArk components - Certification in CDE/CyberArk Sentry is a plus - Experience with CyberArk solutions and tools like SIEM and 2FA - Proficiency in applying patches and fixes, conducting DR drills, and resolving issues - Knowledge of supporting platforms such as Windows servers, UNIX servers, and Databases - Understanding of Enterprise Change Management processes - Familiarity with CPM and PSM connector customization Additional Details: - Open to working in rotational shifts from 6 PM to 3 AM IST / 9 PM to 6 AM IST Professional and Educational Background: - Bachelor's Degree preferred,

As an IT Network Engineer, you will play a crucial role in providing guidance and direction to vendor managed services. Your primary responsibility will be to ensure the effective architecture, execution, and operation of network and telecommunications systems to support and secure business processes. You will be at the forefront of Technology Engineering within the organization, tasked with overcoming challenges and finding solutions through a combination of creativity and engineering expertise. It will be your responsibility to ensure that all network security assets, both internal and external (including cloud systems), comply with relevant regulations and can successfully pass IT audits. You will be part of a team that takes ownership of delivering efficient and reliable IT services across a global network of 190 sites, 500+ servers, 3 data centers, and key Cloud providers. Your role will involve enabling, monitoring, and managing connectivity services and security operations for both on-premise and Cloud services. You will need to maintain these services within the parameters of business-aligned reliability, integrity, and risk tolerances. Additionally, you will champion an engineering mindset that focuses on continuous improvements through automation, self-service, CI/CD, and a "fix for good" approach. In terms of key relationships, you will interact with external vendors, internal business partners, and various IT teams supporting IT operations and infrastructure. Your ability to build effective relationships and collaborate across boundaries will be essential for success in this role. To be successful in this position, you should hold a Bachelor's degree in a related field or have equivalent experience. Possessing certifications in Cisco, Microsoft, AWS, Azure, VMware, ITIL, or cyber security will be advantageous. You should have a minimum of 5 years of experience supporting WAN, LAN, Wireless, Telecom, Voice, and Video collaboration environments, as well as system administration experience. Your core accountabilities will include vendor management, strategy & architecture, and technical operations related to network and voice services. You will be responsible for providing end-to-end expert guidance on managing Edge Device Connectivity, voice systems, and collaboration tools, as well as ensuring alignment with the organization's IT vision. In this role, you will make decisions related to design, strategy, project commitments, and incident management. You will also be responsible for evaluating vendor-selection processes and directing the workloads of IT operational security and infrastructure service providers. As an IT Network Engineer, you will face challenges such as changing priorities, deadlines, and managing a highly variable workload. Your ability to influence the broader IT team, improve collaboration, and educate employees on IT services will be critical. Your work environment may involve office settings, manufacturing or distribution environments, and occasional physical requirements such as lifting up to 50 pounds and specific vision abilities. Overall, this role requires a dedicated professional with strong technical competencies, a focus on continuous improvement, and the ability to drive efficient and reliable IT services within a global network environment.,

AkzoNobel is on a journey to mature its Master Data Management (MDM) Services, with the aim of establishing Global MDM capabilities. As an MDM Pricing Analyst at AkzoNobel, your primary responsibility will be to execute pricing data maintenance processes within the defined SLAs. You will also be expected to monitor master data quality definitions and rules. Your key activities will include executing tasks related to Pricing Data maintenance processes, controls, SLAs, and serving as the point of contact for MDM CoE and business units. Root cause analysis and issue resolution will be part of your daily tasks, along with monitoring Pricing data quality and collaborating with Global Pricing Experts to analyze data for DQ metrics. In this role, you will support the implementation and monitoring of Pricing data quality rules and definitions, validate requests against Pricing data rules, and ensure accurate pricing entry into information systems. Effective communication and teamwork skills are essential, as you will be collaborating with various internal stakeholders to drive process standardization and optimization. To be successful in this role, you should have a Bachelor's degree and a minimum of 2-6 years of experience in a Global shared service center. A minimum of 2 years of experience in SAP SD Pricing is required, along with working knowledge of Pricing operational processes and root cause analysis. Experience in interfacing with business operational customers and familiarity with ticketing systems like ServiceNow will be beneficial. If you are someone with a customer service mindset, excellent communication skills, and the ability to build relationships across organizational boundaries, this opportunity at AkzoNobel might be the perfect fit for you. Join us in painting the future together at AkzoNobel! For more information, please visit www.akzonobel.com.,

You will be the Platform Services Lead for Data Platform and Standards at our company, taking on the responsibility for managing end-to-end service delivery and platform operations for core data governance technologies. This includes overseeing Data Quality, Catalogue, Privacy, Lineage, and Retention services. Your role will involve defining and implementing a service resilience strategy, covering aspects such as monitoring, alerting, capacity management, disaster recovery, and failover design. As the Platform Services Lead, you will be tasked with establishing and enforcing SLAs, KPIs, and operational performance metrics across the platform estate. Collaboration with Engineering, IT Service Owners (ITSO), and Cybersecurity teams will be essential to embed observability, DevSecOps, and compliance practices within the platform. Driving the adoption of self-healing mechanisms, automated remediation processes, and infrastructure-as-code practices will be part of your responsibilities to enhance uptime and reduce operational overhead. Additionally, you will lead incident and problem management processes, which includes conducting root cause analysis, managing stakeholder communications, and implementing corrective actions as needed. Ensuring platform change management and maintaining environment stability in alignment with regulatory and audit requirements will also fall under your purview. This role requires a seasoned professional with a strong background in platform services and data governance technologies, as well as a proactive approach to driving operational excellence.,

As an Associate Customer Support Engineer, you will be the first point of contact for customers ofLightcast. You will have a passion for working with customers, helping them to maximize the valuethey provide to learners and job seekers. On a typical day, Lightcast associate customer supportengineers receive inbound support requests, establish a point of contact with customers, and useinternal resources to idenfy and providemely and straighorward answers to their inquiries aboutour products. Customer support engineers deliver product support leadership by being theknowledgeable experts Lightcast s customers depend on when they need help. Responsibilities Receive inbound support requests and establish a reputation with the customer for this and future product support inquiries. Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases, FAQs, etc.); communicate solutions to customers for timely and conclusive resolution. Escalate product and service issues to the Senior Product Support Engineer on shift For investigation. Document and track customer interactions and resoluons in the ticketing system. Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Light cast leadership and offer solutions for optimizing performance Experience and Education Ability to understand, and research solutions to, problems. Strong English-language written communication skills. Good knowledge of computers, including web-based applications. Ability to learn and adapt in a fast-paced technical environment. Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays. Ability to work independently. Light cast is a global leader in labour market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Light cast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Light cast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

1. Cluster Logistics Operations Management - Oversee day-to-day logistics operations for the cluster, ensuring all activities are aligned with company standards and operational goals. - Collaborate with the Cluster Leadership team to create and implement strategic initiatives aimed at optimizing logistics performance. 2. KPI Establishment and Monitoring - Develop, monitor, and report on key logistics KPIs, including:- Order vs Execution Rate – Ensure alignment between customer orders and delivery execution. - TAT (Turnaround Time), OTIF (On Time in Full), and Customer Service Metrics to measure service level achievements. - Use data-driven insights to improve process efficiencies and ensure high levels of customer satisfaction. 3. Inventory Replenishment - Implement and manage both Push and Pull replenishment models as per seasonal demand, customer requirements, and inventory flow goals. - Coordinate with the procurement and supply chain teams to maintain optimal stock levels. 4. Infrastructure and Seasonal Planning - Plan and oversee infrastructure setup at plants and depots to meet seasonal demands and peak operational periods. - Ensure all logistics infrastructure (including storage, handling, and transportation facilities) is prepared to support seamless operations during high-demand seasons. 5. Depot Operations and Efficiency Management - Manage depot operations to ensure high levels of efficiency and productivity. - Monitor and optimize depot layout, storage capacity, and process flows to reduce turnaround times and improve space utilization. - Drive initiatives to enhance product freshness and liquidation, minimizing stock losses and maximizing inventory turnover. 6. Regulatory Compliance - Ensure all depots within the cluster adhere to local and national regulatory standards, including safety, environmental, and quality regulations. - Regularly conduct compliance audits and implement corrective measures when needed. 7. Transportation Management - Assess and manage vendor partnerships for transportation, ensuring timely and cost-effective delivery solutions. - Oversee transportation execution from depots to customers, ensuring adherence to service level agreements (SLAs) and OTIF metrics. - Drive continuous improvement initiatives for transportation routes, scheduling, and vendor performance. 8. Cost Management - Drive cost-efficiency strategies across all logistics functions within the cluster. - Monitor and manage budgets, ensuring that all logistics expenses align with the cluster’s financial targets.

As a Contract Management professional, your primary responsibility will be to ensure that all intake requests are complete and accurate. This will involve coordinating with Engagement teams and Member Firms to gather necessary information for the preparation of contracts. You will be tasked with preparing contracts in accordance with Risk Management approved templates and reviewing them to ensure data accuracy. In this role, you will need to collaborate with the QRM team to seek approvals and ensure that the Turn Around Time for Contracts is adhered to. If necessary, you will escalate any issues that may arise. It will be your responsibility to submit contracts with the required quality standards within agreed SLAs and obtain necessary signatures. Maintaining contractual records using an internal tracker and tool will also be part of your duties. You must ensure that the tool is accurately updated and current at all times. Additionally, you will coordinate with Resource Management on allocations as per the contract terms. Monitoring internal and external communications related to contract management and responding in a timely manner will be essential. Upholding data confidentiality and ensuring compliance with company policies and Risk Management guidelines are crucial aspects of this role. Staying updated on risk management guidelines that may impact existing or future contracts is vital. You will also be expected to establish and maintain relationships with stakeholders, acting as a central point of contact for contractual matters to facilitate effective contract management. Your responsibilities will include monitoring and completing contract close-outs, extensions, or renewals as needed. Working independently and managing multiple contract requests simultaneously in a fast-paced environment will be required. Additionally, providing support on ad-hoc requests will be part of your role as a Contract Management professional.,

Job Description: Job Title: Apprentice Role for Non-Technology hiring 2025 - 2026 Location: Pune, India Role Description We are seeking a highly motivated and detail-oriented Intern to join our Private Banking team. This role involves supporting multiple critical processes within our operations. The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential. Candidate/Applicant needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in SLAs. Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in Candidate/Applicant absence and share best practices with the team. Your key responsibilities Account Freeze/Unfreeze: Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests. Performance research in order to find debitors and creditors and process as per the guidelines. Perform multiple level calculation in order to determine final amount and make payments, should have basic understanding of SEPA payment system. Signature Validation and Updation: Verify client signatures for various banking documents and transactions. Ensure proper documentation and system updates are made in accordance with bank policies. Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues. Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes. Proactively identify and escalate potential risks or fraudulent activities associated with account transactions. Ensure timely and accurate completion of tasks while adhering to internal Service Level Agreements (SLAs). Ensure compliance with all regulatory and internal policies. Handle any other Adhoc projects/tasks/activities assigned by the supervisor. Ensure all your key deliverables are completed in a timely manner without any escalations. Your skills and experience German Language certification ranging between B1 to C2 is mandatory (preferably from Goethe/Max Mueller Bhavan). Good communication skills and can interact independently with various stakeholders. Willing to work in Multiple/ rotational Shifts. How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression.

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Ability to empathize with customers, manage time effectively, and work independently. HSC, Diploma or equivalent and above. 0 2 years of experience (Freshe

About Company ReNew is a leading decarbonisation solutions provider and the first Indian clean energy company to list on Nasdaq (Nasdaq: RNW). With ~15.6 GW of commissioned and pipeline utility-scale projects, we are a global company with strong Indian roots. Founded in 2011, ReNew is at the forefront of fighting climate change by offering decarbonisation solutions through utility-scale wind and solar offerings, green hydrogen, carbon markets, and energy storage. ReNew has been a pioneer in leveraging digital technologies to accelerate the transition to green energy and address the unique requirements of the B2B segment in India, where we are the market leader. Our mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew is the world’s first clean energy company to be recognised as a Lighthouse by the World Economic Forum. In 2023, we were recognised among ‘Top 15 Climate Tech Companies to Watch’ by the MIT Technology Review. We are a recipient of the Sustainable Market Initiative’s Terra Carta Seal. The COP28 UAE Presidency presented ReNew the ‘Energy Transition Changemaker’ award for developing and deploying the country’s first round-the-clock power project. ReNew’s solar and wind energy projects currently contribute to 1.9% of India’s power capacity and are spread across 150+ sites and 18 Indian states. We have helped prevent 0.5% of India’s total carbon emissions and 1.1% of India’s total power sector emissions, in addition to generating around 130,000 jobs over the past decade. Job Description 1. Roles and Responsibilities Lead end-to-end contract management for pan-India indirect services including administration, facility management, security services, travel/cab arrangements, and housekeeping. Define scope of services, SLAs, and performance metrics for all indirect services across corporate offices, project sites, and regional locations. Drive strategic sourcing, vendor evaluation, negotiations, and finalization of long-term service contracts. Ensure contract compliance, timely renewals, and robust documentation with alignment to legal, audit, and ESG standards. Oversee vendor performance management through periodic reviews, grievance resolution, and cost control measures. Implement service standardization, digital tracking, and process efficiency measures across geographies. Liaise with internal stakeholders to align service quality with organizational expectations and ensure business continuity. 2. Deliverables Execution and governance of pan-India service contracts with cost-efficient and SLA-driven outcomes. Year-on-year cost optimization and service quality improvements through vendor rationalization and consolidation. Monthly performance scorecards, escalation dashboards, and MIS reports for leadership visibility. Compliance to statutory, regulatory, and ESG requirements across all service categories. Business continuity frameworks for critical services like security and employee transport. Centralized service models, automation, and benchmarking for continuous improvement. 3. Profile & Eligibility Criteria Education: Graduate (any discipline); MBA in Operations / Supply Chain / Facilities Management preferred. Experience: 5-8 years of experience in indirect procurement, facility management, or corporate services, preferably in large-scale, multi-site organizations. Proven track record in managing pan-India service contracts with large vendor bases. Strong understanding of service SLAs, negotiation techniques, and contract lifecycle management. Analytical, process-driven, and proactive in vendor governance and cost control. Familiarity with tools like SAP, Coupa, MS Excel, and contract management platforms. 4. Main Interfaces Internal: Admin, HR, Finance, Legal, EHS, Site Operations, Regional Teams External: Facility Management Agencies, Cab Operators, Legal Advisors

Designation:- Senior Manager Department:- Group Operations Location:- Goregaon East IT Park Job Description : Understanding of Group Insurance processes, operations standards, industry regulations, SLAs. Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams Like Projects, Underwriting, compliance, IT, sales to align operational goals. Implement and monitor best practices to optimize workflow efficiency and service quality. To manage, mentor, motivate and lead team. Ability to priorities and manage multiple task efficiently. Good Verbal and written communication MIS and data preparation and presentations Qualifications: Bachelors degree in Business Administration, Insurance, Finance, or a related field, (Master’s degree preferred). Minimum 4-5 years of experience in insurance operations, with at least 2 years in a managerial role.

You have experience in running operations with ITIL processes and are ITIL certified. Your excellent analytical and troubleshooting skills coupled with strong verbal and written communication abilities make you a valuable asset. Your creative thinking is evident in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. You are open to learning new technologies, scaling up quickly, and adapting to different roles as needed. In your role, you have demonstrated expertise in running operations following ITIL processes and have experience in writing RFPs, solutions, and presentations during client visits. Your practical experience with agile methodologies and tools is commendable. Additionally, you have experience working with geographically separated customers and onshore-offshore teams, showcasing your cross-functional knowledge and excellent collaboration skills. As a Process Subject Matter Expert, you are responsible for overseeing the entire management of ITIL SIAM processes. You ensure that supporting tools are aligned with processes, with clear categorization, prioritization, and efficient management of attributes. Your responsibilities include process governance, ensuring SLAs and KPIs are met, and providing timely updates as the central point of contact between technical teams, stakeholders, and leadership. You excel in establishing and communicating process missions, goals, and objectives to stakeholders, documenting and maintaining procedures, resolving cross-functional issues, and ensuring proper staffing and training for execution. Continuous process improvement is a key focus, where you develop and refine process management procedures to enhance efficiency and effectiveness. Monitoring, measuring, and reporting on process effectiveness to senior management, as well as continual service improvement and collaboration with customer organizations, are part of your responsibilities. In terms of technical requirements, you are proficient in ITIL V3, ITIL V4, and SIAM practitioner professional. Your expertise lies in process management, process design, and re-engineering. Additionally, you play a crucial role in stakeholder management, ensuring clear and consistent communication across teams and external parties. Your preferred skills include technology architecture, ITIL service management, consulting, change management, incident and request management, service operation, and SIAM. You are also tasked with leading a team of 4-5 Process Managers and Consultants, showcasing your leadership abilities and experience in managing teams effectively.,

You are an experienced Oracle ASCP DBA Consultant with a minimum of 10 years of experience in Oracle EBS 12.2, ASCP, Database 12C, 19C, Golden Gate, Dataguard administration, and upgrades. In this role, you will be responsible for serving as the lead admin and single point of contact for all Oracle Database and EBS, ASCP, Middleware Application activities. Your primary responsibilities will include supporting the lifecycle management of business-critical applications, such as installing patches, performing upgrades, managing releases, and administration tasks. You will play a vital role in maintaining and managing the Oracle database environment for the ASCP application, including experience with EBS 12.2.x upgrade, Oracle ASCP application, integration with the database, and ASCP Application Performance tuning. Additionally, you will have hands-on experience with Oracle 12C, 19C upgrades, public cloud management like OCI or Azure Infrastructure, RAC-ASM, Multinode Application, and Oracle Database migration on cross platforms or public cloud. As an Oracle ASCP DBA Consultant, you will also be responsible for setting up DR systems like DG-ADG, High Availability (HA) environment, OEM 12C, or 13C monitoring, backup/recovery for on-Prem and Cloud environments, project management lifecycle methodology concepts, and managing SLAs and KPIs to avoid penalties. You will collaborate with different stakeholders, both internal and external, including 3rd parties, to drive continuous improvements and automations. Join us at NTT DATA, a $30 billion global innovator in business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we are committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in more than 50 countries and a robust partner ecosystem, we offer services in business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. Be part of our mission to lead in digital and AI infrastructure globally as we invest over $3.6 billion each year in R&D to shape the digital future confidently and sustainably. Visit us at us.nttdata.com.,

You will be responsible for building and maintaining strategic supplier relationships for the Facilities Management company. Your key duties will include sourcing materials, equipment, and services in a cost-effective manner, analyzing business spend across multiple categories, and strategically sourcing products and services to achieve savings targets. Negotiating with suppliers on quality, delivery, and cost will be a crucial part of your role. You will manage the tender process from start to finish, including writing tenders, managing relationships, analyzing responses, and conducting commercial negotiations. Supporting the Assistant Procurement Manager in creating a long-term plan and strategy for key categories and managing rebates from suppliers will also be part of your responsibilities. In addition, you will be involved in pre-qualifying suppliers, maintaining an approved supplier list, ensuring supplier compliance with specifications and contract terms, identifying sourcing requirements, and managing purchase orders. Collaborating with the Stores officer to maintain inventory levels, validating purchase requests, and overseeing post-contract management with operations will also fall under your purview. Your role will require you to maintain market knowledge, enforce internal governance processes, and conduct procurement activities in accordance with ethical and legal policies. You will act as a role model of professional procurement practice, develop suppliers to achieve world-class results, and continuously improve supplier performance. To qualify for this position, you should have at least 5 years of experience in inventory management, preferably with 1-2 years of UAE working experience. A bachelor's degree with English as the medium of graduation, relevant professional qualifications, and experience in negotiation, tendering, and strategic sourcing are necessary. Experience in the FM market, an engineering background, and proficiency in using ERP software will be advantageous. You must possess good computer skills, proficiency in strategic sourcing, experience in writing tender documents, and managing SLAs and KPI mechanisms. Strong interpersonal, communication, negotiation, data analysis, and supplier relationship management skills are essential. Additionally, you should have a clear understanding of framework agreements and the ability to drive value from them. Candidates for this role should demonstrate clear and effective communication in English, computer literacy, strong numeracy and data analysis skills, problem-solving abilities, effective report writing skills, and strong relationship building skills. Knowledge of Arabic, Hindi, or Urdu languages will be an added advantage. This is a full-time position with a yearly bonus. Candidates must have exceptional Excel skills and a proactive approach to achieving sustainable results in procurement practices.,

NTT DATA is looking to hire a Sr. SAP APO Consultant to join their team in Bengaluru, Karnataka, India. As a Consultant, you will be required to work in shifts from 6am to 4pm or 12pm to 10pm & 3.30pm to 1.30am, and excellent communication skills are essential. The ideal candidate should have a minimum of 5 years of experience in the implementation and support of SAP APO module. Key responsibilities include working on SLA's, handling multiple clients, and synchronizing with different clients and processes simultaneously. The candidate should have experience as an SAP Functional Consultant with domain expertise in Supply Chain Planning, particularly in areas such as Operational Planning, Tactical & Strategic Planning, and S&OP Planning. Detailed hands-on knowledge of SAP ECC (MM/PP) and SAP APO-PPDS is a must, along with knowledge of APO-PPDS and SAP IBP. Experience in integrating planning tools with ECC, balancing forward tactical plans against projected and actual return & repair flow, and documenting business requirements are also required. The candidate should possess effective communication skills for customer-facing relationships, be a team player with excellent organizational skills, and have a service-oriented attitude with strong problem-solving abilities. NTT DATA is a trusted global innovator in business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and offers services including business and technology consulting, data and artificial intelligence, industry solutions, and application development and management. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success.,