870 Slas Jobs - Page 24

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Handle travel-related service requests through inbound/outbound voice communication. Use Amadeus GDS (Cryptic platform) to manage airline bookings, issue/reissue tickets, and process exchanges and refunds. Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs. Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies. Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues. Maintain process quality and SLAs while delivering exceptional customer service.

JOB DESCRIPTION: Accountant Office: India Department: Client Services Job Summary To provide and ensure the timely and high-quality service and deliverables to leading private equity and funds clients under the guidance and direction from supervisors, allocated to you on a regular basis. Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements. Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and areas of development. Responsible in preparation and completion of NAV and Financials of the private equity fu...

Genpact is a global professional services and solutions firm focused on delivering outcomes that shape the future. With a workforce of over 125,000 individuals across 30+ countries, we are characterized by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Driven by our purpose of striving for a world that operates better for people, we serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager- Insurance Operations. We are l...

As the Vice President of DevOps & SRE, you will hold a senior leadership position with the primary responsibility of driving platform reliability, secure operations, and DevOps excellence throughout the enterprise. Your role will involve integrating site reliability engineering practices with scalable DevOps automation and maintaining a robust cybersecurity posture. Leading high-performing teams, defining technology strategy, managing infrastructure, and safeguarding systems and data to support business growth and digital innovation will be key aspects of your role. You will be expected to lead enterprise-wide DevOps adoption and continuous delivery transformation, implementing and optimizin...

As a Junior Associate Cloud Operations Engineer at Basware, you will be part of the Products and Cloud Engineering & Operations team responsible for ensuring the delivery of industry-leading SaaS solutions for the CFOs office. Your role will involve gaining exposure to Product operations using various tools and technologies to support Basware's global product portfolio. Your main responsibilities will include understanding customer financial documents within the P2P domain, delivering accurate mappings using Basware's internal mapping technologies, and ensuring timely invoice processing in accordance with SLAs. You will also play a key role in troubleshooting transaction issues, handling cus...

As an Experienced Associate at PwC, you will collaborate with a team of problem solvers to address complex business challenges spanning from strategy to execution. Your responsibilities at this level encompass but are not limited to: - Demonstrating a minimum of 0.6 to 2 years of experience with Oracle Cloud applications or ERP. - Possessing strong technical proficiency in OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion. - Being well-versed in OIC and managing intricate integrations. - Exhibiting expertise in crafting SQL Queries and PLSQL Programming. - Working experience with APEX/JCS/VBCS is desirable. - Proficiency in utilizing FBDI and ADFDI templates i...

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work wit...

Positions Available:- Recruitment Manager-IT (PST Shift) Prior US Staffing/US Recruitment experience in IT domain will be considered Role & responsibilities Assign requirements as soon as they come in from the MSP/VMS/Direct Clients. Work with Leads and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availabilit...

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for - Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedul...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

The Data Centre Senior Manager is responsible for overseeing the operations, maintenance, and strategic planning of the hospital’s data center •8+ years of experience in IT/data center management, with at least 3 years in a leadership role.

The Cisco Security Business Group (SBG) is dedicated to developing solutions that address the security challenges faced by customers. With an annual revenue exceeding $2B, SBG is one of the fastest-growing businesses at Cisco. As Cisco transitions aggressively to a software and recurring revenue model, the security business is leading the way with over 40% year-over-year growth in software recurring revenue. The Cloud Security group within SBG focuses on creating cloud-delivered security solutions in a platform-centric approach. Operated as an autonomous group within the business, it functions like a Startup to foster innovation in a highly disruptive and rapidly growing domain. The group, f...

As a VC Bridge Operator at Kinly, you will play a crucial role in the Kinly Global Service team, providing remote technical audio/video support for unified communications systems across the global banks estate. Your responsibilities will include being the initial point of contact for both internal (Kinly) and global bank staff/leadership, responding to customer phone calls and emails, launching and troubleshooting video meetings, opening and escalating tickets for customer issues, and keeping clients and global teams updated in a 24/5 environment. You will participate in ongoing training and certification efforts to ensure your knowledge remains current in support of advanced technology solu...

Introductory Marketing language The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a ...

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Job Responsibilities: Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes Open to feedback and capable of working effectively in a team environment Prioritize customer satisfaction with a keen eye for detail...

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 coun...

Duties and responsibilities Respond to all customer reservation requests promptly Fully knowledgeable about rates, promotions, amenities, programs and services Manage systems that are set up within the reservations department Responsible for maintaining rate parity across all booking Channels (Website, OTA, GDS, Travel Agents etc.) Understand and enforce company policies Verify if each reservation requests are processed as per the set standards Verify if reservation confirmation letters are sent for all processed bookings within the stipulated time Handle any request for amenities or transportation promptly and accurately Monitor all Tentative / Provisional / Wait listed bookings entered on ...

Responsibilities & Key Deliverables To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships To ensure adherence to scheduled maintenance services thru service dealerships To build and manage relationships with all customers To ensure timely availability of spare parts at service dealerships covering all models To meet service revenue targets and timely service payment collections To establish and develop service dealer network To ensure that all service dealerships adhere to required service norms with capable and skilled manpower To develop service network capability by coaching, motivating and guiding channel partners To ensure Product re...

Manage end-to-end claims process for corporate insurance policies (GMC, GPA, WC, Fire, etc). Coordinate with clients, insurers, and TPAs to ensure timely documentation and settlement . Track claim status and provide regular updates to clients. Analyze claim patterns and support clients with insights and loss mitigation strategies. Ensure service level agreements (SLAs) are met and maintain claim MIS reports. Assist clients during audits or investigations, where required. Requirements: Minimum 2 years of experience in corporate insurance claims handling. Strong understanding of Group Mediclaim , GPA , and WC policies. Excellent communication and client coordination skills. Organized, detail-o...

Experience in RCM and healthcare in a US Medical Billing company is required for this role. You should possess excellent team-leading capabilities, be open to direction, have a collaborative work style, and demonstrate a strong commitment to completing tasks. Your knowledge should cover the entire BPO operations spectrum, including ensuring SLAs, SOPs, local work instructions, process flows, team forecasting, workforce analysis, basic matrix reporting, recruitment, seat utilization, training, and maintaining quality standards. The ideal candidate will have proven experience as a Manager/Senior Manager or in a similar position. You should also have experience with recruiting and performance e...

The position at Walmart Commerce Technologies (WCT) involves supporting customers and businesses using WCT products. The team at WCT aims to transform Walmart technologies into white-label solutions for other retailers and sellers, with a focus on launching innovative products like Store Assist. As a member of the Support Team for WCT, you will play a crucial role in assisting customers and businesses in utilizing WCT products effectively. The ideal candidate for the role of a Senior Manager for Customer Support will be an innovator with strong communication skills and a passion for leading teams. You will be responsible for leading a support team that addresses customer-reported issues and ...

Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Eligibility Criteria : Any full time UG/PG Graduate (Arts / Science / Commerce / Engineering / Pharma / MBA / MCA) - 2025 Passout can apply Other Additional Skills required: Excellent verbal and written English language skills. Good analytical and typing skills. Flexibility to work shi...

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including emai...