870 Slas Jobs - Page 23

Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With a workforce of over 125,000 professionals across 30+ countries, we are characterized by our innate curiosity, entrepreneurial agility, and dedication to creating lasting value for our clients. Fueled by our purpose of relentlessly pursuing a world that works better for people, we cater to and transform leading enterprises, including Fortune Global 500 companies, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager- Insurance O...

As a Network Security Engineer with Third Party Risk Management, you will be responsible for conducting third party risk assessments in alignment with company security policies and industry standards. You will also perform on-site assessments of vendors to identify opportunities for improvement and provide input to aid in the development of policies focused on the security of third-party business processes. Additionally, you will foster relationships and influence the behavior of internal teams and external parties. Your role will involve developing and maintaining supplier risk and control monitoring plans, as well as performing monitor activities and analysis of evidence to ensure controls...

At PwC, our people in business application consulting specialize in providing consulting services for a variety of business applications, helping clients optimize operational efficiency. As an Oracle HCM Cloud Senior Associate, you will specialize in providing consulting services for Oracle human capital management (HCM) applications. Your responsibilities will include analyzing client requirements, implementing HCM software solutions, and providing training and support for seamless integration and utilization of Oracle HCM applications. By working in this area, you will enable clients to optimize their human resources processes, enhance talent management, and achieve their strategic objecti...

At PwC, our team in business application consulting specialises in providing consulting services for a variety of business applications to help clients optimise operational efficiency. The individuals in this role analyse client needs, implement software solutions, and offer training and support for seamless integration and utilisation of business applications. This enables clients to achieve their strategic objectives. Those specialising in Oracle technology at PwC focus on utilising and managing the Oracle suite of software and technologies for various purposes within an organisation. Responsibilities include tasks such as installation, configuration, administration, development, and suppo...

As a ServiceNow HR Service Delivery (HRSD) Consultant, you will be responsible for implementing and supporting the IVR and/or Employee Document Management modules within the ServiceNow HRSD suite. Your role will involve configuring forms, workflows, business rules, scripts, and other components to deliver scalable enterprise solutions. You will collaborate with business stakeholders and technical teams to ensure seamless integration with existing systems and tools. Your key responsibilities will include: - Implementing and supporting ServiceNow IVR and/or Employee Document Management modules. - Configuring and customizing various components within the ServiceNow platform. - Collaborating wit...

At PwC, our team of business application consulting professionals specialize in providing consulting services for various business applications to help clients enhance operational efficiency. We analyze client requirements, implement software solutions, and offer training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic goals. Those working with Oracle technology at PwC focus on utilizing and managing the Oracle suite of software and technologies within organizations. Responsibilities include installation, configuration, administration, development, and support of Oracle products and solutions. As a Senior Associate at...

About McDonald's: McDonald's Corporation, one of the world's largest employers with locations in more than 100 countries, is offering corporate opportunities in Hyderabad. The global offices of McDonald's are dynamic innovation and operations hubs, aimed at expanding the global talent base and in-house expertise of the company. The newly established office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating the ability of McDonald's to deliver impactful solutions for the business and customers worldwide. Position Overview: McDonald's is looking for an exceptional Senior Data Product Engineering SRE to take charge of the development and oper...

Location- Pan india Experience- 5+ Provide L3 support for IBM Maximo issues, including performance, technical, functional, and integration problems. Analyze and resolve complex technical issues, identifying root causes and applying long-term fixes. Develop and implement Maximo configurations, automation scripts, escalations, workflows, BIRT reports and custom MBO classes. Handle integration issues with external systems using REST/SOAP APIs, WebSphere, and middleware tools. Collaborate with L1/L2 support teams to review escalated issues and avoid recurring problems. Participate in incident, problem, and change management processes. Work with business stakeholders to understand requirements an...

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Funct...

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Job Title: Customer Service Consultant Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and fla...

Job Title: Customer Support Associate Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag...

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TA...

To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds clients allocated to you and your team. Main person who is accountable, has ownership of deliverables. Concentrates in engaging and developing teams and individuals. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by their team Responsible in assisting in the review and/or preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, monthly/quarterly/annual financials, processing payments, investor notices a...

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Require...

Role & responsibilities 1. Ensuring client's satisfaction as per the SLAs. 2. Handling voice calls from client's and providing them with a good support so that their query can be resolved. 3. Should be aware about US culture. 4. Good knowledge on MS-Word, MS-Excel and MS-PowerPoint skills. 5. Should have excellent communication skills. 6. Should be a quick learner. 7. Should have the confidence to represent the product in front of the clients. Job Responsibilities: - 1. Providing splendid client's service to client in a friendly and courteous manner at all times. 2. Providing the Demos of the product to the client. 3. Follow-up with the existing clients via calls and emails. 4. Should be wel...

Handle travel-related service requests through inbound/outbound voice communication. Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs. Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies. Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues. Maintain process quality and SLAs while delivering exceptional customer service.

Job Description: Perform and support finance and administrative activities for DXC client . This will include O2C/P2P/R2R or other activities and the employee/candidate should have experience in any of these areas. Should be a team player with positive attitude , career aspiration , good communication skills (Oral and written) and willing to own and deliver the work with highest possible quality. The candidate should be flexible to work in shifts and when ever required put extra time and effort to meet client expectations and SLAs. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibili...

Job Title: Associate - Account Management In this role, you will get to: Be the primary point of contact for our Business-to-Business customers through email, Chat and Voice Support. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process impr...

Be the primary point of contact for our Business-to-Business customers through Voice. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Excellent communication skil...

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a li...

• Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk ticke...

Job Purpose:- The primary objective of this role is to support the HRO Offer rollout & Reporting activities. The key expectation from this role is to manage the Offer process as prescribed by the company for US Region which includes processing of Offers for the New Joiners and supporting other agreed activities, while maintaining the right SLAs for the process in terms of TAT & Accuracy. Duties/ Responsibilities: Good working knowledge under HRO-Talent Acquisition domain Ability to deliver high quality levels and self-audit work. Maintain the required SLAs with respect to TAT and Accuracy Capable of addressing basic queries and managing professional email communication effectively. Basic hyg...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...