855 Slas Jobs - Page 20

As the Assistant Manager - Supplier Relationship Management Center of Excellence at Fidelity, your primary responsibility will be to work closely with identified supplier relationship managers (SRMs) for key Business Functions in managing suppliers in accordance with risk appetite, optimizing post-contract value, and developing a transparently sustainable supply base. You will be expected to run routines for a defined element of the supplier portfolio, ensuring that the requirements, contractual obligations, Procurement policy, and business unit objectives are met and evidenced in regular routines. Collaboration with senior stakeholders from across FIL will be essential in establishing broad...

The IT Helpdesk Coordinator position in Navi Mumbai requires an individual with 2-4 years of experience. As an IT Helpdesk Coordinator, your main responsibilities will be to oversee the Helpdesk Ticketing System. This includes ensuring tickets are logged, distributed, tracked, and followed up on promptly to ensure timely resolution. You will also be supervising the IT staff, managing their day-to-day activities, and ensuring proper staffing levels and task allocation. In this role, you will play a key part in establishing and maintaining Service Level Agreements (SLAs) that define the expected response and resolution times for various issues. You will be responsible for escalating complex is...

You have 2 to 4 years of experience and we are looking for an SRE Engineer to provide strategic direction and technical expertise to ensure the ongoing success and reliability of the platform and products. Your job responsibilities will include supporting the design, building, and maintenance of highly available, scalable, and reliable SaaS infrastructure. You will be responsible for ensuring resilient systems and solutions that meet stringent SLAs, leading efforts to maintain product reliability, and driving proactive monitoring, alerting, and incident response practices. Additionally, you will develop and implement strategies for fault tolerance, disaster recovery, and capacity planning. Y...

• To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis. • Concentrates on creating collaborative relationships and delivering consistent results by planning and prioritizing to meet work commitments. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by the Accountants and Jr. Accountants. • Responsible in assisting in the review and/or preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, prepar...

Job Title: Customer Support Associate Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag...

Perform and support finance and administrative activities for DXC client . This will include O2C/P2P/R2R or other activities and the employee/candidate should have experience in any of these areas. Should be a team player with positive attitude , career aspiration , good communication skills (Oral and written) and willing to own and deliver the work with highest possible quality. The candidate should be flexible to work in shifts and when ever required put extra time and effort to meet client expectations and SLAs. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wel...

Job Title: Customer Service Consultant Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and fla...

Roles and Responsibilities: Process Adjudication claims and resolve for payment and Denials Knowledge in handling authorization, COB, duplicate, pricing and corrected claims process Knowledge of healthcare insurance policy concepts including in network, out of network providers, deductible, coinsurance, co-pay, out of pocket, maximum inside limits and exclusions, state variations Ensuring accurate and timely completion of transactions to meet or exceed client SLAs Organizing and completing tasks according to assigned priorities. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Resolving...

Overview As a C ustomer Success Manager on the Commercial team , y ou will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success. You will become an industry expert with a focus on the Talent Acquisition (TA) space and work to establish yourself as a trusted advisor. Equipped with leading industry tools including Gainsight, you’ll guide customers on product and industry best practices, and help to continually update mutual success plans. You'll also provide forecast reporting. With the support of internal cross-functional teams, you'll provide superior experiences resulting in a h...

Step into a pivotal role within our Fund Accounting Operations Service Delivery Team, where you will serve as the essential link for all client inquiries related to Fund Accounting operations, Client reporting, Recon governance, and more. As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be the primary contact for all client inquiries related to Fund Accounting operations, Client reporting, and Recon governance. You will lead and participate in client meetings and calls, monitor client KPIs, and ensure top-tier service delivery. Your proactive approach will be key in maintaining our commitment to excellence. Job Respons...

Responsible for overall site management and delivery of all the SOWs under the IFM contract Manage the AMC services through the AMC vendors contracted by Sodexo Support operations by managing the Mechanical, Electrical, Plumbing installations & civil maintenance within the facility; Responsible for preparation of critical spares list for all installations as per manufacturers recommendations and plan for the inventory where the maintenance is carried out with in-house teams; Implement and oversee the preventive maintenance program to reduce the risk of sudden failures of critical equipment; Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line ...

Greetings from Tech Mahindra! We are currently looking for an Operations Team Lead - U3 role to manage a team of 8 to 10 U1's/U2's (Journals Editorial Coordinators) to work with our internal team here in Hyderabad. Role: Ops Team Lead - U3 (Fulltime/Permanent) Designation as per TechM: Team Lead - BPS (U3) Client: UK Based (800 years old) Payroll: Tech Mahindra. Experience: Min 2y of experience as a TL on papers.(Mandatory) Location: Hi-tech city, Hyderabad Work More: Work from office Shifts: 12PM till 9:30PM (Mon/Fri and Sat & Sun will be fixed week off) (2 way transport will be provided within our boundary limits. Required: Must have good people management & leadership skills. Should be ab...

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the bra...

You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their s...

You will be a part of KPMG in India, a professional services firm affiliated with KPMG International Limited since August 1993. Your responsibilities will include leveraging the global network of firms, understanding local laws and regulations, and catering to national and international clients across various sectors in India. Your primary focus will be on having a thorough understanding of the entire accounting cycle, including activities such as Bank Reconciliation Statements, asset accounting, period end closing, and consolidation steps. Proficiency in International Financial Reporting Standards, Generally Accepted Accounting Principles, and SAP - FICO modules is crucial for this role. Ke...

- Assertive and persistent in approach with an attitude ofgetting work done. - Amicable and able to form and foster businessrelationships. - Ability to handle conflict professionally. - Ability to connect to on ground reality and act decisivelyand quickly. - Ability to identify, understand and process data on aregular basis. - Driven and motivated with an attitude to create an impactand go beyond what is asked. - Professional Conduct and respect for co-workers. - Honesty and Sincerity is a must. Operations on day-to-day operations by following ourStandard Operating Process. - The Site head role is a high intensity, highresponsibility and hands on role. - The role requires an individual to be...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Voice. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Excellent communication skil...

As a Project Manager - Operations at the prestigious iMerit located in Vishakhapatnam, Andhra Pradesh, you will be expected to have 7-10 years of relevant experience in a Client Facing role in IT Services, preferably with experience in leading AI Data Annotation Teams. Your educational qualifications should include an Engineering Degree, Masters Degree, or Bachelors Degree. Additionally, possessing a PMP or Prince 2 certification or any other industry-recognized Project Management Certification is required. Responsibilities for this role will include, but not be limited to, the following: - Demonstrating strong written and verbal communication skills to effectively engage with clients and cr...

At PwC, our cybersecurity team is dedicated to safeguarding organizations from cyber threats using advanced technologies and strategies. Your role in identity and access management will involve ensuring secure and efficient access to systems and data for employees and clients. This includes designing and implementing strategies to protect sensitive information and manage user identities. You will focus on building strong client relationships, learning to lead and inspire others, and navigating complex situations to deepen your technical expertise. Anticipating the needs of your teams and clients, you will deliver high-quality solutions while embracing ambiguity and using challenges as opport...

As an IT Network Engineer, you will play a crucial role in providing guidance and direction to vendor managed services. Your primary responsibility will be to ensure the effective architecture, execution, and operation of network and telecommunications systems to support and secure business processes. You will be at the forefront of Technology Engineering within the organization, tasked with overcoming challenges and finding solutions through a combination of creativity and engineering expertise. It will be your responsibility to ensure that all network security assets, both internal and external (including cloud systems), comply with relevant regulations and can successfully pass IT audits....

AkzoNobel is on a journey to mature its Master Data Management (MDM) Services, with the aim of establishing Global MDM capabilities. As an MDM Pricing Analyst at AkzoNobel, your primary responsibility will be to execute pricing data maintenance processes within the defined SLAs. You will also be expected to monitor master data quality definitions and rules. Your key activities will include executing tasks related to Pricing Data maintenance processes, controls, SLAs, and serving as the point of contact for MDM CoE and business units. Root cause analysis and issue resolution will be part of your daily tasks, along with monitoring Pricing data quality and collaborating with Global Pricing Expe...

You will be the Platform Services Lead for Data Platform and Standards at our company, taking on the responsibility for managing end-to-end service delivery and platform operations for core data governance technologies. This includes overseeing Data Quality, Catalogue, Privacy, Lineage, and Retention services. Your role will involve defining and implementing a service resilience strategy, covering aspects such as monitoring, alerting, capacity management, disaster recovery, and failover design. As the Platform Services Lead, you will be tasked with establishing and enforcing SLAs, KPIs, and operational performance metrics across the platform estate. Collaboration with Engineering, IT Service...

As an Associate Customer Support Engineer, you will be the first point of contact for customers ofLightcast. You will have a passion for working with customers, helping them to maximize the valuethey provide to learners and job seekers. On a typical day, Lightcast associate customer supportengineers receive inbound support requests, establish a point of contact with customers, and useinternal resources to idenfy and providemely and straighorward answers to their inquiries aboutour products. Customer support engineers deliver product support leadership by being theknowledgeable experts Lightcast s customers depend on when they need help. Responsibilities Receive inbound support requests and e...

1. Cluster Logistics Operations Management - Oversee day-to-day logistics operations for the cluster, ensuring all activities are aligned with company standards and operational goals. - Collaborate with the Cluster Leadership team to create and implement strategic initiatives aimed at optimizing logistics performance. 2. KPI Establishment and Monitoring - Develop, monitor, and report on key logistics KPIs, including:- Order vs Execution Rate – Ensure alignment between customer orders and delivery execution. - TAT (Turnaround Time), OTIF (On Time in Full), and Customer Service Metrics to measure service level achievements. - Use data-driven insights to improve process efficiencies and ensure ...