220 Slas Jobs - Page 2

Requirement : Good Communication Skills Typing skills - 20wpm with 80% accuracy Analytical Thinking Comfortable working for a voice process & ok with Rotational shifts Qualification : Undergrad/ Graduate Freshers & 6 months + Non BPO/ Domestic & International BPO Experience Disclaimer: GeBBS never charges fees or accepts payments for job applications. Any such requests should be reported immediately to reporthr@gebbs.com. Roles & Responsibilities : Meet daily/weekly/monthly production & quality as per project SLAs /Timelines Responsible for follow up with the Insurance companies on outstanding accounts receivable on behalf of doctor s/physicians/ RCM companies in USA. Production and Quality targets to be met daily. Identifying, correcting the billing errors & resubmitting it to the insurance companies.

4+ years of hands on experience with Dynatrace implementation and administration Deep understanding of Dynatrace Smartscape, PurePath, Davis AI, Custom Events, and Management Zones Proficiency with at least one cloud platform AWS, Azure, or GCP Experience working with Kubernetes, Docker, or OpenShift environments Familiarity with automation tools like Terraform, Ansible, or Helm for Dynatrace configuration as code Good understanding of APM concepts, SLAs/SLOs, service reliability, and performance tuning Scripting knowledge in Python, Bash, or Power Shell Experience with log ingestion Dynatrace Logs or external integration like ELK/Splunk

The Role We are currently seeking a Market Data Operations Lead. This role is based in Addepar’s office in Pune, India. The Market Data Operations team is responsible for ensuring Addepar's clients have timely and accurate data to make investment decisions. This will include leading all aspects of the processing of market data feeds, ensuring data quality through verification checks, and collaborating with our engineers. As Addepar launches new products to cover the entire investment process including security / market data operations, trading, and an investment book of record, the Data Operations team will take on the responsibility to handle all aspects of the operations process. The Market Data Operations team sits at the nexus of Addepar's activity and requires daily communications with data providers, clients, and other personnel within Data Operations and across the firm. What You’ll Do Pioneer the Market Data Operations function and establish a team of world-class analysts. Design procedures for internal verification checks, ensuring market data integrity and availability within SLAs. Develop and complete quality assurance tests for market data product features and integrations. Manage market data pipeline workflows and client inquiries regarding benchmarks, FX rates, and general security reference data. Work with Product and Engineering teams to acquire, validate, and update related referential security data for all asset classes supported by Addepar. Manage the onboarding, mentorship, and career development of individuals on the team through timely and effective performance feedback and by providing learning and growth opportunities Lead the team to accomplish goals that are aligned with the organization’s business and culture objectives and hold self and everyone accountable for meeting expectations Collaborate with leads of different teams on new data related initiatives, product offerings and technology transformation/automation initiatives. Who You Are Minimum 12+ years experience at a financial services or financial data organization. Need experience managing medium size teams. Deep knowledge and experience within the Investment Management or Wealth Management industry required. Strong experience building client sensitive and business critical operational processes with clear client SLA and operational KPIs. Proven track record of leading teams and excelling in a forward-thinking fast paced environment enabling decisions to achieve the desired results in the shortest amount of time. Possess good knowledge on trade processing, NAV review, corporate actions, income processing, security valuation, financial reports, production, query handling, and other ad-hoc reporting for funds. Technical skills preferred in any or all of the following: Microsoft Excel, Google Suite, Atlassian Jira/Confluence, SQL, Salesforce, Bloomberg, Thomson Reuters, or other common financial services systems and applications.

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLAs/KPIs/OLAs. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

At Brandwatch, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, youll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Job Summary: This role is focused on providing expert technical support to our customers using the Brandwatch platform. The Technical Support Specialist will work closely with the customer support team to troubleshoot and resolve technical issues for our customers. They will also work seamlessly within each area of the platform with ease. This includes identifying and diagnosing problems, providing step-by-step solutions, and escalating issues as needed to the appropriate team. Primary Responsibilities: Take ownership of customer issues assigned to the Technical Support team Provide a high level of guidance to Tier 1 Agents and be the go-to person for handling complex technical support questions Act as a technical advisor on occasional account escalations relating to high-profile customers of Brandwatch, when technical expertise on our team is required. Act as the owner of issues escalated by Tier 1 advisors and highlight the severity of critical product issues to both Product and Engineering teams as needed Identify opportunities for workflow efficiency within the Support team to improve collaboration with Product and Engineering teams, as well as other stakeholders Follow up on customer inquiries upon issue resolution/feedback from Product or Engineering with Tier 1 Support Agents and/or with the customer directly when needed Define internal SLAs on submitted cases to Product and Engineering, and flag internal SLA breaches to Technical Support leadership Monitor quality of submitted issue reports, and request/add missing information in order to deliver consistent quality Work closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers and Support Agents assisting our customers Train and coach new Support Agents on highly technical product understandings, as well as Technical Support escalation procedures Take ownership of Technical Support-related Confluence questions and help build a community of experts within Brandwatch Update internal knowledge base with new relevant insights to enhance knowledge sharing across all Support Team member It is expected that you Provide professional, timely and high-quality customer service throughout your engagement with customers and internal stakeholders Report product issues & feature request accordingly to the defined processes, templates, and information requirements, and that you deliver consistently on these parameters You are an excellent communicator and are able to break-down technical terms/explanations into a language that is easily understandable both for internal parties, 1st tier Support Agents and, if needed, customers Take clear ownership of your cases, while yielding collaborative work on your coworkers cases in their absence Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to Support Management and/or CSMs when needed You are a product expert, and always up to date with the newest release features and their use-case, and have gained the necessary advanced troubleshooting expertise required to deliver on 2nd Tier goals and KPIs You become an advanced product expert for one or more specific product sections/features and are the source of knowledge and expertise for the respective section/feature for the rest of the Support Team Ability to work independently or as part of a team and demonstrate leadership qualities Experience in resolving technical issues with a strong focus on customer satisfaction Ability to manage and analyse escalations with real-time resolution Meet and exceed organisational standards as it pertains to customer satisfaction goals, service level agreements, and team metrics Take responsibility for tasks and decisions as documented in all processes and procedures Performance evaluation based on the following criteria: Build out a new internal process, including SLAs, with the Product and Engineering teams Communication skills - both for internal entities and customer-facing Product knowledge/advanced product expertise and sharing of that knowledge with the broader team Overall resolution time of escalated bugs. Resolution can be defined as a fix from Engineering but can also be reporting back to the team when a fix is not on the roadmap and defining communication back to the customers in those instances. Relationship building within Product, CSM and Engineering teams Customer satisfaction

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

Greetings !! We are looking for MIM Skillset in PUNE/ HYDERABAD/BENGALURU Location . Please find below Job Description for your reference: Work from Office*** Min 2 years of experience on project is mandate*** ONLY Walk-in Interviews Need Immediate Joiners Job Description: MIM Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Eligibility With 2+ years of Exp Salary Up to 6Lpa Work from office for 5 days Thanks & Regards, Divya HR TEAM KVC CONSULTANTS LTD. NO PLACEMENT CHARGES

As the Head of Operations, you will own the full stack of centralized and field operations that power Vahan s recruitment marketplace. You will be the driving force behind how we'deliver, retain, and scale our value ensuring that our systems, people, and processes work in harmony to enable success for both employers and workers. This is a critical leadership role at the heart of Vahan s execution engine. you'll own our frontline and backend operations across phone and field channels ensuring high-quality hiring, onboarding, and post-placement retention, all while delivering a seamless experience to clients and candidates alike. What You Will Own Central Operations Performance Improve Early Retention: Own worker retention metrics by scaling post-hiring coaching and support systems. Hiring Support SLAs: Ensure SLA adherence for candidate issue resolution and arrest drop-off due to process delays. Telecalling Ops Efficiency: Drive call productivity (connects/hour) and resolution efficiency across worker acquisition, support and client operations teams. Field Operations Execution Fulfillment Success Rate: Ensure fulfillment success during on-ground drives, minimizing last-mile drop-offs and documentation errors. Client side operations: Ensure seamless liaising with customers to unlock placements, especially for last mile or minute challenges. VL Productivity: Improve average VL performance through targeted coaching and supporting product enablement measured by VL-wise issues resolved and tool usage metrics. Operational Excellence & Scale Ops Playbook Creation & Adoption: Institutionalize SOPs for all ops motions, ensuring 100% process compliance across field and telecalling teams. Hiring & Training: Reduce new ops team ramp-up time while improving QA practices and scores. Long term efficiencies: Bring about insights from the ground to develop product and technology solutions to improve efficiencies and potentially launch new product lines You Will Thrive in This Role If You: Bring overall experience of 12+ years with 8+ years in leading complex ops functions in a high-growth startup or scaling environment. Have deep experience running large telecalling and field teams, with a bias for operational clarity and outcome ownership. Are a master of systems thinking, able to solve for both scale and precision in distributed teams. Can influence without authority, navigating cross-functional dependencies and client-facing scenarios with confidence. Are passionate about building process-driven, mission-aligned teams that execute with intensity and pride. At Vahan, you'll have the opportunity to shape the operating muscle of India s largest recruitment engine. we're committed to enabling livelihoods at scale and to doing so with dignity, impact, and efficiency. Here s what we offer: Unlimited PTO: Trust and flexibility to manage your time in the way that works best for you. Comprehensive Medical Insurance: Coverage that protects you and your loved ones. Monthly we'llness Leaves: Recharge regularly to stay at your best. Competitive Pay: Your contributions are recognized and rewarded with a compensation package that reflects your impact.

Positions Available:- Recruitment Manager-IT Prior US Staffing/US Recruitment experience in IT domain will be considered Role & responsibilities Assign requirements as soon as they come in from the VMS. Work with RM and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-10 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS. Anu Sharma Lead-TA-HR ICONMA LLC

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills and Capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Ensure IT services are delivered effectively and meet business needs. Provide guidance, support, and encouragement to the service team. Manage and resolve IT incidents promptly to minimize business impact and perform root cause analysis. Plan and implement changes to IT services effectively. Maintain relationships with key stakeholders to understand their needs and communicate the value of services. Identify opportunities to enhance service delivery and implement best practices. Ensure SLAs are met and negotiate and enforce them. Manage relationships with external vendors and ensure they meet contractual obligations. Nurture customer relationships and address customer complaints. Develop and review service strategies to meet customer needs and improve service quality. Monitor service performance, identify areas for improvement, and prepare reports for senior management. Ensure IT services comply with relevant regulations and security standards. ITIL Certification required and understanding of Cargo systems would be an advantage

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

A device associate s primary responsibility is to execute test case instructions and report discrepancies. He/she is also responsible for successful and on time delivery of results. Role Responsibility - Execute test cases prepared for testing software builds - Perform test case execution and report bugs accurately - Understand testing procedures and guidelines for new builds/releases - Perform regression and repetitive testing exercises to qualify builds without compromising on quality - Use software tools for data capture on a daily basis - Be comfortable with capturing results, communicating and escalating failures and providing individual status reports - Raise all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLAs - Bachelors degree - Knowledge of QA methodology and tools - Experience with testing consumer devices

Detailed JD (Roles and Responsibilities) Controlling Consultant (Senior Consultant). Should be well versed in configuration skills in key areas like Product Costing, Preliminary Costing, Sale Order Costing, Overhead Costing, Settlements, Project Systems and COPA Should have knowledge in Repetitive Manufacturing, Discrete Manufacturing with PP Integration Should have SAP S4HANA experience with integration skills of FICO with MM, SD, PP Integration Should have experience in at least 1 end to end Implementation in S4HANA Should have experience to handle AMS tickets with in the SLAs. Candidate should have experience in writing Functional Specifications independently and should have worked on Custom Objects build from Scratch to Deployments Mandatory skills SAP-CO Desired/ Secondary skills SAP-CO Domain Senior Consultant Max Vendor Rate in Per Day (Currency in relevance to work location) 13000 INR/DAY to 15000 INR/DAY Maximum Work Location given in ECMS ID Bangalore/ Hyderabad/ Chennai WFO/WFH/Hybrid WFO WFO Hybrid BG Check (Before OR After onboarding) Pre-Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO NO

Responsible for resolution of POS Requests and Queries within the defined SLAs and Quality Benchmarks End to end service request processing and communication within defined SLAs. Ensure adherence to documented processes, procedures and controls Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure customer query and service requests are resolved. Ensure follow up with Branches / Agents to ensure end to end resolution on the cases Adhering to defined TAT for processing customer request. Coordinating between Max Life and Business Partner on WIP handling and closures monitoring. Ensure achieving targets on high ageing cases. Ensure team support as and when required Measure of Success Customer satisfaction scores. TAT of Customer/Agent query resolution as per defined SLA. Meeting productivity benchmarks. Target on high ageing to be met. Accuracy standards Desired qualifications and experience Should be a graduate, preferably with a professional qualification. Knowledge of Life Insurance products preferred. Must have a minimum of one years experience in customer service / operations. FOR LATERAL MOVEMENT, Candidates who have a performance rating of G2M2 & have completed 12 months in the current role Candidates who have a performance rating of G3M3 & have completed 18 months in the current role Knowledge and skills required Experience of working in operations and customer service preferably in Banking, Telecom or Financial service companies Exposure to quality tools and processes Good communication skills Strong Customer Focus Strong adaptability and Problem solving skills

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

Job Summary - Average communication skills Should be good in both written & verbal communication; must be able to understand & comprehend English Should possess basis analytical-reasoning skills Must have basic knowledge on MS office Good keyboard skills - needs to be able to toggle between many screens with speed and needs to be able to type with speed and accuracy. Self-starter with an ability to work in a team environment. Must be able to handle the stress and pressure of SLAs 25wpm typing speed with 80% accuracy. About Mphasis

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. RESPONSIBILITIES Handling customer complaints, provide appropriate solutions and alternatives within the time limit. Following up to ensure proper resolution. Adherence to all the SLAs Mediate between clients and the organization. Possessing excellent product knowledge to enhance customer support Promote value through great customer experience. REQUIREMENTS A bachelor s degree in administration or a related field. A minimum of 6months-1 years experience as a customer support executive. Excellent interpersonal and written and oral communication skills. Knowledge of CRM systems. Computer skills. Knowledge of customer success processes. Patient and active listener. Passion for service.

Credit Support Manager - Associate role, a pivotal position within our Loans group. This role is integral to our team, offering the opportunity to engage with various facets of banking operations. As a Credit Support Manager - Associate, you will be responsible for executing specific tasks and requirements, contributing to the seamless functioning of our banking office. Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Credit Support Manager - Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). Your responsibilities will include supervising processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro & Past Due Reconciliation while making a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution. Supervise processes including Deal Closing, Drawdowns, Rollovers, and more. Ensure adherence to QUALITY & QUANTITY SLAs with a robust workflow model. Serve as the SME, handling complex queries and routing them to onshore teams if needed. Implement a Knowledge Management model with SOP maintenance and training. Drive 100% compliance with Process Policies, Guidelines, and Controls. Motivate and support team members to achieve their goals and identify high-potential employees. Identify alternatives and options for addressing issues and exploring scenarios. Collaborate effectively with colleagues, leveraging diverse skills to achieve goals. Identify training needs for process and soft skills to enhance performance. Ensure team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a bachelor's degree with at least 10 years of relevant Credit Support experience in syndicated loans or the financial industry. Possess knowledge of loan systems like Loan IQ. Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems. Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive projects effectively, showcasing strong people, performance, and escalation management skills. Preferred qualifications, skills and capabilities Influence and lead conversations effectively with stakeholders. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management. Cultivate strong interpersonal and communication skills for domain learning. Apply analytical thinking and problem-solving skills to challenges. Understand product lifecycle and area product management.

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

SUMMARY Opening for AR Caller / Denial Management experience candidates in Kolkata, Salary upto 3.60 lpa Job Title:** AR Caller / Denial Management Executive Location:** Salt Lake, Kolkata (Work from Office) Working Days:** 5 Days a Week Weekly Off:** 2 Rotational Offs Shift Timings:** Rotational Shifts Joining:** Immediate Joiners to Candidates with Max 15 Days’ Notice Note: Only Male candidates are eligible for this role JOB DESCRIPTION: We are hiring for the position of **AR Caller / Denial Management Executive** for a reputed US healthcare BPO in **Salt Lake, Kolkata**. This is a **full-time, outbound calling process**, requiring follow-up with US-based insurance companies to resolve pending or denied claims. Requirements Good command of **spoken and written English**. Prior experience in **AR Calling** or **Denial Management** is preferred. Basic knowledge of US healthcare revenue cycle, CPT/ICD codes is an added advantage. Open to work in **rotational shifts**. Must be ready to **work from office** (Salt Lake, Kolkata). Only **immediate joiners or up to 15 days’ notice** candidates will be considered. Benefits Salary:** Up to 3.60 lpa annual CTC Drop Cab Facility** (as per shift timing and company policy) Work from Office (No WFH) Stable weekday schedule with 2 rotational offs

Reports into: PP Team Leader Line Management Responsibility: No Level: 1 to 3 Location: Pune (hybrid working up to 50% available) Employing Entity: Mrald (Mphasis s dedicated UK Insurance operational services delivery vehicle) Role overview Through personal activities support the day-to-day activities of the wider PP team ensuring delivery of an effective high-quality PP service for the business it services and ensures the team delivers to agreed SLAs KPIs by completing work in accurate and timely manner. Responsibilities Ensure allocated premium processing is completed in an accurate and timely manner. Raise question to Senior Technicians when unable to complete activities Engage in feedback and personal development Help deliver the service to the agreed SLAs KPIs Ensure personal adherence to, and support, all company compliance, policy, risk management and audit requirements. Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments Skills experiences Must have Degree educated Awareness of insurance the role it plays for businesses Good communication skills (written and verbal) Ability to work on own and as part of a team Knowledge of MS Office (Word, Excel PowerPoint Aptitude and desire to learn Preferred Experience of working within the financial services industry (ideally insurance industry) Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team. About Mphasis

Primary Skill: AXIOM Controller View (Competency Level: Competent) Secondary Skill: Oracle PL/SQL (Competency Level: Competent) Job Description: 1. Expertise in AXIOM Controller View (7-10 Years) | Strong technical skills in Oracle PL/SQL Unix. 2. Ability to support user queries with the right spirit and optimal resolution time 3. Involvement in written and oral interfacing with customer 4. Ability to support the Production Apps which are developed in AXIOM, Oracle PLSQL, UNIX 5. To work towards continuous improvement and perform root cause analysis on an ongoing basis. 6. Manage project priorities and escalations. 7. Should be self-sufficient to manage the customer expectations 8. Should have good attitude to work in teams when required 9. To monitor and track tickets/change requests and manage SLAs. 10. Has to pass through customer interview. 11. Preferably to be ready to work in shifts Weekends - 24x7 Support (As and when required).