848 Slas Jobs - Page 2

Blue Star Ltd is looking for Service Delivery to join our dynamic team and embark on a rewarding career journey Ensure timely and quality delivery of IT or operational services to clients Monitor SLAs, incident resolutions, and customer satisfaction metrics Coordinate with internal teams to resolve service disruptions efficiently Continuously improve delivery processes and customer experience Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Provide constructive feedback to associates based on monitoring outcomes to enhance performance and compliance. Prepare and deliver accurate and timely transaction monitoring reports to relevant stakeholders. Analyze quality performance data continuously and recommend actionable improvements at both the associate and process levels. Provide root causes of errors, compliant/escalations and maintain an analysis log based on audit data and feedback loop. ; Update performance tracking tools (eg, Prompt) to ensure timely and accurate reporting of Service Level Agreements (SLAs). Participate regularly in calibration exercises to maintain consistency and accuracy in quality measurement. Collaborate...

Provide constructive feedback to associates based on monitoring outcomes to enhance performance and compliance.Prepare and deliver accurate and timely transaction monitoring reports to relevant stakeholders.Analyze quality performance data continuously and recommend actionable improvements at both the associate and process levels.Provide root causes of errors, compliant/escalations and maintain an analysis log ;based on audit data and feedback loop. ;Update performance tracking tools (eg, Prompt) to ensure timely and accurate reporting of Service Level Agreements (SLAs).Understand and actively participate in baseline activities to maintain operational standards.Travel knowledge is mandate- E...

Lead and manage a team of 11 -13 team members and ensure all processes are conducted according to company policies and client requirements Review verification reports for accuracy and completeness, implementing quality assurance measures to maintain high standards Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns Identify inefficiencies in the verification process and develop strategies to enhance workflow and productivity Ensure appropriate production problem records opened, monitored and closed Ensure processing deadlines are met Escalates/ communicates promptly to the supervisors on any system disruption or missed...

Job Description1) Candidate should have good written and verbal communication in English2) Agent should be able to handle international customers calling in and understand US voice accents with at least two+ years in voice process3) Needs to have at least one to two years working experience on a reputed ITSM tool (Service now/ JIRA/ SolarWinds/Remedy, etc)4) Basic Business Etiquette5) Understanding of Incident Management processes in a large enterprise6) Relevant experience in contributing to first call resolution(FCR) MTTR, CSAT on Helpdesk calls 7) Customer Centric approachExp 2- 5 yearsJob Responsibilities include:1) Ticket logging for all the issues and requests received2) Ensure standar...

15 years of education with 5-8 years of experience in Purchase to Pay (P2P) End to end knowledge of P2P function and an ability to keep informed of trends Overall understanding of processes, continuous improvement work and an ability and interest in identifying and championing new ideas for possible adoption & transformation experience is added advantage Develop action plans to ensure that improvement development plans are achieved Manage all SLAs & KPIs and ensure efficient service delivery Must carry experience with SAP / S4HANA for P2P processes Maintain day to day operations & performance, administration and communication to Client and leadership Ensure Internal Control compliance and Ex...

Understand the requirements (Scope of Work and SLAs) from various user departments relating to Revenue Capex spends at MRV Chennai , Cheiyaar Bangalore Must have understanding in settling commercials and contracts relating to Revenue Capex Expenses Must have in depth Understanding of communication, liasoining and negotiations while dealing with professional and consulting agencies Decide the vendor panel and Float RFQs wherever necessary Conduct Negotiations and Achieve Target Price as jointly decided by senior management Award contracts/Empanel vendors as per approval of senior management and close communication with the user department Present key updates, issues to senior management and s...

This position requires to process standard or simple PO/Non-PO invoices along with exception management. Also to ensure assigned tasks are completed within agreed SLAs and KPIs. Graduate in Accounting or MBA Finance 2-4 years of experience in Accounts Payable. Fair Understating of Procure to Pay Cycle (P2P) and Accounts Payable Good Understanding of PO and Non-PO Invoices Knowledge of Invoice Processing both PO and Non-PO Good Understanding in payment transactions and Bank Portals Basic Understanding of Vendor Set ups and Reconciliations Insight on Intercompany transactions Adaptable to learn new document type, process, concept and skills Ensure adherence to process guidelines as per agreed ...

Senior Finance & Operations Manager US Project Payroll Reporting Chandigarh / Mohali, India — US Night Shift (Pacific) Company: Jabi Trucking (India) About Jabi Trucking: US trucking & heavy-civil company. Our India team owns US back-end operations and front-end communications for public projects. The Role: Lead the US project payroll reporting function. Build systems, drive deadlines, optimize team performance, and deliver clean, on-time submissions to client/agency portals with clear communication to all stakeholders. Key Responsibilities: Own end-to-end reporting flow: data intake (paystubs, timecards, dispatch) validation packaging portal submission. Design and enforce SOPs and checklist...

Role & responsibilities Ensure accurate and timely processing of payroll checks Manage HR operations across the entire employee lifecycle: pre-boarding, onboarding, time & attendance, and offboarding Identify process improvement opportunities and initiate projects to streamline workflows and increase accuracy Must be proficient with Keka HRMS & Keka ATS Support internal/external audits to ensure data accuracy and compliance with HR policies, SLAs, and KPIs Maintain and publish HR MIS Reports to aid effective decision-making Handle documentation for new joiners as per internal and statutory guidelines Conduct HR inductions and orientations Draft and issue HR documents like Appointment Letters...

Looking for immediate joiners Designation: Content Rating Expert (SME) Business Vertical: IOA Reporting Manager: Team Manager (TM) Location: Bangalore (Work from Home) Typical Background: 5–8 years in HR domain with experience authoring SOPs, managing escalations, and enforcing policy. Role Purpose: Apply policy judgment to complex HR cases; define acceptance criteria, mentor Generalists, and refine training data and rubrics to improve model quality . Core Responsibilities: • Interpret complex outputs involving eligibility, documentation, SLAs • Define golden examples and edge case boundaries for high-risk flows. • Conduct RCA on recurring defects and suggest rubric/prompt changes. • Mentor ...

Loan Origination Specialist III Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Loan Origination Specialist III Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Ra...

SUMMARY About The Client : A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Job Title: Senior Process Executive (SPE) Domain : P & C Insuranc e operations ( Guidewire with c...

Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance. Conduct audits, analyze performance metrics, and identify gaps in service delivery. Collaborate with vendors and internal teams to implement corrective actions and process improvements. Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks. Prepare quality reports and support continuous improvement initiatives across telecom operations.

It is a client servicing role involves creating monthly reports, conducting analysis, ensuring timely resolution of client queries and completion of defined SLAs. It requires sound understanding of data tables, conducting analysis on sales and market share data. Candidate should be proficient with MS Excel and Powerpoint. Knowledge of any other data analysis tools is add-on. Responsible for ensuring high client satisfaction score. Keep a close track of invoicing process and payments.

Experience: Strictly 4-6 years in development or L2 production support, focusing on Core .NET and Oracle PL/SQL . Skills: Proven ability to debug complex code , perform data troubleshooting , and strong knowledge of the Incident Management lifecycle and SLAs . Must-Have: Willingness to work in a shift model and possess excellent communication and customer interaction skills.

Atria Convergence Technologies Ltd. is looking for Team Lead - Service Delivery - Service Delivery to join our dynamic team and embark on a rewarding career journey. Lead the service delivery operations in Vijayawada, overseeing end - to - end execution of customer service and issue resolution. Implement service performance metrics and ensure compliance with SLAs. Mentor service teams to maintain customer satisfaction levels and optimize operational processes. Coordinate with central teams to align service strategies with organizational goals. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We...

Role Overview The Internal Operations Manager will be responsible for ensuring every internal ticket raised by our client-facing teams is completed on time and to quality. You ll oversee ticket progress across departments, follow up on pending issues, dive deep into rejections, and ensure accountability until closure. This role is crucial to maintaining Truww s promise of timely, flawless delivery. Key Responsibilities Monitor all internal tickets raised by the client-facing teams and track their progress. Ensure every ticket is completed within defined timelines and SLAs. Investigate rejections or delays, identify root causes, and coordinate resolutions. Create simple reports and dashboards...

Reporting To: Grievance Redressal Cell- Team Lead Job Summary: This position is responsible for: Performing as per the standard policy and processes. Tracking all customer and employee grievances that are created/updated in the Grievance Redressal System. Resolving the grievances within the TAT. Achieving the assigned targets. Broad Roles and Responsibilities: Monitor the Grievance Redressal System for ticket updating and also capture all the required information for each ticket. To understand the grievances and resolving them within the TAT. Categorization of tickets based on the pre-defined parameters, monitoring TATs, escalate tickets based on potential deviation and avoid breach of SLAs....

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, w...

Job Summary To provide and ensure the timely and high-quality service and deliverables to leading private equity and funds clients under the guidance and direction from supervisors, allocated to you on a regular basis. Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements. Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and areas of development. Responsible in preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterl...

Responsible for overall site management and delivery of all the SOWs under the IFM contract Manage the AMC services through the AMC vendors contracted by Sodexo Support operations by managing the Mechanical, Electrical, Plumbing installations & civil maintenance within the facility; Responsible for preparation of critical spares list for all installations as per manufacturers recommendations and plan for the inventory where the maintenance is carried out with in-house teams; Implement and oversee the preventive maintenance program to reduce the risk of sudden failures of critical equipment; Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line ...

As a Talent Acquisition (TA) Program Manager, you will be responsible for leading and managing recruitment programs, driving operational excellence across hiring processes, and ensuring seamless execution of TA initiatives. Your role will require strong program management, stakeholder engagement, data-driven decision-making, and the ability to optimize recruitment workflows in a fast-paced, dynamic environment. Key Responsibilities: - Own and drive key TA programs such as workforce planning, hiring operations, diversity initiatives, and talent pipeline development. - Partner with business and HR leaders to forecast hiring needs and align TA programs with strategic business priorities. - Desi...

As a ServiceNow Specialist, your role will involve driving the design optimization and governance of HR Service Catalogue forms and HR case workflows within the ServiceNow HR Service Delivery platform. You will need to combine functional expertise and analytics to ensure a seamless employee experience and operational excellence across global HR services. Key Responsibilities: - Lead the end-to-end design and enhancement of HR Service Catalogue forms in ServiceNow, ensuring alignment with global HR policies and user experience standards. - Collaborate with HR Subject Matter Experts (SMEs) and platform developers to translate business requirements into scalable and intuitive digital forms. - M...

As an experienced Service Owner, your role will involve overseeing the document management solution, particularly focusing on M-Files, during the temporary absence of the permanent holder. Your responsibilities will be crucial in ensuring the continuity, stability, and performance of the document management services and supporting ecosystems, thus enhancing the IT operations and support services. **Main Responsibilities:** - Ensure effective operation and service delivery of M-Files and its integrations. - Act as the interface between business and technical stakeholders. - Manage external vendors for contract compliance and performance metrics. - Maintain appropriate documentation for soluti...