378 Slas Jobs - Page 2

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Responsibilities: * Collaborate with cross-functional teams on project management & KPIs * Manage application support through training, optimization, testing & documenation

Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets with updated and communications among application support team, business stakeholders and supplier • Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s. • Raise any Operations issues with Vendor/Supplier for any tickets that require the third party software suppliers input and follow up till fixed. Ensure CR is supported for fix till the end or escalate delays to leads and managers. • Responsible to document any critical issue with step by step and create a knowledge articles. • Handling customers, following up on the customer issues and clarifications, carry out second and third line of troubleshooting, work with development/testing teams to get the customer issues resolved. • Escalate tickets and coordinate resolution where the issues resolved at first level and provide suggestions & ideas to Junior /Seniors System Support Analyst and help them to progress on their tickets. • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed. • Ensure all Treating Customer Fairly requirements are met. •Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers. • Provide support to IT systems end users and related software, applications and services through service desk software, phone or by any electronic methods with in the agreed SLAs. Provide technical support of the application hosted over cloud/onpremise. • Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams. •Communicate any training requirements to your line manager. •Responsible for taking the queue ownership for respective set of applications supported. • Maintaining and enhancing practical and operational relationships with third party suppliers. •Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function. • Flexible to work in any shifts as per business requirements and Available MI or On call for critical applications (Probably no US Shifts) • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. • Ability to have strong mortgage or savings application knowledge and expert in at least one application and back up for other small or medium sized applications with ability to train other team members on the same and manage the queue. • Able to work on Process Migrations for one or two application and provide training to the business as part of migration. • Ability to handle at least one big application and one small or medium sized application independently. • Lead process improvements and documentation/Run books •Manage and lead Audit work and application upgrades

The role of Global Head Operations in Chat Support based in Jabalpur, Madhya Pradesh, requires a minimum of 8 years of experience in BPO/KPO, with at least 5 years in a leadership position. As the Global Head Operations, you will be responsible for managing daily floor operations, mentoring managers, ensuring compliance with SLAs, and driving team performance in a fast-paced BPO/KPO environment. Your key responsibilities will include overseeing daily chat support operations, leading and coaching team managers, ensuring SLAs, quality, and productivity goals are met, handling escalations and supporting complex queries, analyzing performance reports to drive improvements, and fostering a high-performance, accountable team culture. To excel in this role, you should have a strong understanding of KPIs, SLAs, and customer service, along with excellent communication, decision-making, and team management skills. Additionally, experience with chat tools and live monitoring systems will be advantageous. If you are a results-driven professional with a proven track record in BPO/KPO operations and leadership, this opportunity offers a competitive salary based on industry standards and a chance to lead and drive the success of our chat support teams in a dynamic and challenging environment.,

You should have a minimum of 6-9 years of development experience in Pega, and having Pega CSSA certification is mandatory. Your hands-on implementation experience should be strong, leveraging Enterprise class Structure, Data Modelling, Application structure design, specialization & extensibility, Inheritance and Rule Resolution Concepts. Your implementation experience of integrations (SOAP, REST, File Listener, etc.) and its exception handling should be excellent. You should also have strong development experience in Data Pages, Reports, Activities, Data Transforms, Declarative & Decision rules, Functions, Function Alias & libraries, and Correspondence features. A good hands-on experience in Case Management, User Interface, Authentication & Authorization concepts is required. Experience in Asynchronous background Processing which includes Agents, Job Schedulers, Queue Processors & SLA's is also necessary. Knowledge on Ruleset management, Branches, Skimming, Debugging, and Deployment process is important. Hands-on experience with the usage of App studio and knowledge of Admin Studio are also expected. Exposure to debugging & resolving performance issues in Pega (leveraging Admin Studio/SMA, Key Alerts & Exceptions, PDC/AES) will be an added advantage. Working Knowledge on one of either of Customer Service, SI, SD, CLM/KYC, or healthcare solutions is also an added advantage. Involvement in any Pega application Upgrade/Modernization implementation experience is an added advantage. Good knowledge of the latest Pega Features on v8.X & Infinity 23 is necessary. Strong communication, presentation skills, and familiarity with Agile Methodologies and Practices are also required.,

The role involves managing contracts and vendors, including planning, renewals, and risk assessments. You will work with contract owners on Rfx preparation, seek approvals from internal business partners, and drive contract signatures. Additionally, you will track Purchase Orders and ensure vendor performance aligns with SLAs. You will be responsible for generating reports on contract pipelines, tracking spending, and partnering with Finance for budgeting. In terms of Invoicing and Purchase Orders, you will create requisitions, track approvals, and manage networking technology-related experiences like LAN, WAN, and ISDN connections. Experience with Telecommunication/Network OEMs such as Bharti Airtel and Cisco, as well as products like Cisco routers and switches, is required. You will handle post-purchase contract management, network risk assessments, and end-to-end process flows for requests. The ideal candidate should possess strong attention to detail, excel in ambiguous situations, collaborate with cross-functional teams, meet deadlines, communicate effectively, and multitask efficiently. Knowledge of SharePoint automation is advantageous for this role.,

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Additional Information: Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work,2 day-rotational off High School Diploma or equivalent and above

The Client Management Services organization supports NTT DATA Account Leaders in Contract Management, Account Governance, and Business Process Compliance activities to enable a timely order-to-cash process and effective coordination between Sales, Forecasting, ERP, and Resourcing actions. The primary objective of this group is to enable Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/compliance/awareness within or across accounts, providing proactive insights, and supporting actions related to org-wide initiatives. The AO Organization Business Support Team is responsible for overall contract setup and management support, account operations tracking, process compliance activities, and client onboarding activities. The AO Operations Manager supports key processes for a portfolio of accounts reporting to the Operations Head. The incumbent is required to perform a combination of the following essential functions: - Possess strong process/business knowledge and experience with end-to-end Order-to-Cash processes and functional knowledge of each sub-stream of Order to Cash. - Understand and set up newly received contracts/projects in the system (SAP, Peoplesoft, etc.) and perform maintenance activities as required, including accurately interpreting supporting documents. - Coordinate with all Order-to-Cash substreams to ensure accurate and timely invoicing to the customer and reduce unbilled items. - Deliver upon the SLAs and KPIs of the team from a production standpoint. - Engage in calls, discussions, and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts, and other key stakeholders to maintain smooth communication of operational activities on a daily basis. - Track account operations, ensure process compliance, and perform repeatable administrative actions with minimal coordination or ambiguity. - Provide continuous improvement ideas and possess considerable knowledge of revenue recognition methods from an accounting standpoint. - Work with the leadership team to provide feedback, identify training needs, and perform root cause analysis for iterations/escalations. - Collaborate with different teams like resource management, revenue, and finance to ensure a smooth month, quarter, and year-end closing process.,

As the Assistant Manager - Supplier Relationship Management Center of Excellence at Fidelity, your primary responsibility will be to work closely with identified supplier relationship managers (SRMs) for key Business Functions in managing suppliers in accordance with risk appetite, optimizing post-contract value, and developing a transparently sustainable supply base. You will be expected to run routines for a defined element of the supplier portfolio, ensuring that the requirements, contractual obligations, Procurement policy, and business unit objectives are met and evidenced in regular routines. Collaboration with senior stakeholders from across FIL will be essential in establishing broad internal stakeholder relationships, driving value from, and managing supplier risk. This will include working closely with onshore Procurement SRM Lead, Supplier Relationship Managers (SRMs) across FIL, Supplier Risk Oversight, Senior Procurement Category leaders, and risk partners across FIL. Additionally, you will be required to analyze and document contractual deliverables and business objectives, translating them into practical guidelines in line with the TPRM framework. Monitoring and leading the performance delivery of suppliers against agreed benchmarks, measuring and realizing contractual credits arising out of rebates, penalties, etc., assisting in creating supplier business continuity and exit plans, and developing a mechanism for consistent and reliable handling of business queries towards SRM tasks will be among your key responsibilities. Furthermore, you will be expected to attend SRM process development sessions, become a TPRM tool Champion for FIL, remain fully aware of key risk, compliance, and regulatory impacts of the Supplier Risk Management Lifecycle, perform periodic supplier spend reconciliations, and deliver a best-in-class supplier management function for the group's strategic and/or operational 3rd party suppliers. To be successful in this role, you should have at least 6+ years of work experience in financial services, experience in supplier due diligence and onboarding, and familiarity with a TPRM tool. Strong analytical skills, attention to detail, flexibility, self-motivation, and excellent interpersonal and communication skills will be key attributes for this role. You should also be able to complete multiple tasks against tight deadlines, prioritize effectively, and ensure operational excellence through adherence to designed processes and process audits. At Fidelity, we value your wellbeing, support your development, and offer a comprehensive benefits package. We are committed to creating a motivating work environment where you can build your future and be a valued part of our team. Visit careers.fidelityinternational.com to learn more about our work and approach to dynamic working.,

The IT Helpdesk Coordinator position in Navi Mumbai requires an individual with 2-4 years of experience. As an IT Helpdesk Coordinator, your main responsibilities will be to oversee the Helpdesk Ticketing System. This includes ensuring tickets are logged, distributed, tracked, and followed up on promptly to ensure timely resolution. You will also be supervising the IT staff, managing their day-to-day activities, and ensuring proper staffing levels and task allocation. In this role, you will play a key part in establishing and maintaining Service Level Agreements (SLAs) that define the expected response and resolution times for various issues. You will be responsible for escalating complex issues based on priority and referring to the escalation matrix. Additionally, you will act as a liaison between end-users and the IT department to facilitate clear and effective communication throughout the support process. To ensure customer satisfaction, you will provide continuous status updates, support the IT Tech Support Team, and assist in designing IT Standard Operating Procedures (SOPs). You will also be involved in creating, developing, updating documentations, help sheets, FAQs, and other materials to assist users and support staff. Furthermore, you will coordinate with HR on employee onboarding and exit IT-related activities through the HRMS platform. Other responsibilities of the role include SAP Requisition generation, Goods/Service Receipt booking, IT-related Procurement coordination, and IT Asset Management & Reporting. You will be tasked with tracking key performance indicators (KPIs) related to help desk performance and generating reports for management. The ideal candidate for this role should have a B.Sc in Computers or any specialization, along with good knowledge of help desk ticketing systems and their functionalities. Effective communication, teamwork, business awareness, negotiation skills, and adaptability are essential traits for success in this position. Being patient, a good planner with effective time management skills, and the ability to prioritize tasks based on criticality are also important qualities. Additionally, having empathy, a willingness to learn, and the ability to perform well under pressure will be beneficial. If you possess the desired skills and qualifications, and are looking to take on the responsibilities of an IT Helpdesk Coordinator in Navi Mumbai, we encourage you to apply for this opportunity.,

You have 2 to 4 years of experience and we are looking for an SRE Engineer to provide strategic direction and technical expertise to ensure the ongoing success and reliability of the platform and products. Your job responsibilities will include supporting the design, building, and maintenance of highly available, scalable, and reliable SaaS infrastructure. You will be responsible for ensuring resilient systems and solutions that meet stringent SLAs, leading efforts to maintain product reliability, and driving proactive monitoring, alerting, and incident response practices. Additionally, you will develop and implement strategies for fault tolerance, disaster recovery, and capacity planning. You will conduct post-incident reviews and root cause analyses to identify areas for improvement and prevent recurrence. Automation initiatives to streamline operational workflows, reduce manual effort, and improve efficiency will be a key part of your role. You will also champion DevOps best practices, promote infrastructure as code, CI/CD pipelines, and other automation tools and methodologies. Collaborating with other teams to improve observability systems and monitor site stability and performance will be essential. Continuous learning and exploration of new tools, techniques, and methodologies to drive innovation and enhance the DevOps platform will also be part of your responsibilities. Working closely with development teams to optimize application performance and efficiency will be crucial. You will implement tools and techniques to measure and improve service latency, throughput, and resource utilization, as well as identify and implement cost-saving measures to optimize cloud infrastructure spending. Proactively identifying and addressing security vulnerabilities in the cloud environment and collaborating closely with engineering, product management, CISO, and other teams to align on reliability goals, prioritize projects, and drive cross-functional initiatives. Effective communication with stakeholders to provide visibility into reliability initiatives, progress, and challenges will be essential. You will also maintain documentation of processes, configurations, and technical guidelines. At GlobalLogic, we prioritize a culture of caring where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. We are committed to your continuous learning and development, offering various programs, training curricula, and hands-on opportunities to grow personally and professionally. You'll have the chance to work on projects that matter and engage your curiosity and creative problem-solving skills while bringing new solutions to market. We believe in the importance of balance and flexibility, offering various work arrangements to help you achieve the perfect balance between work and life. GlobalLogic is a high-trust organization where integrity is key, providing a safe, reliable, and ethical global environment. Truthfulness, candor, and integrity are at the core of our values and everything we do. GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner known for creating innovative and impactful digital products and experiences. We collaborate with clients to transform businesses and redefine industries through intelligent products, platforms, and services.,

• To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis. • Concentrates on creating collaborative relationships and delivering consistent results by planning and prioritizing to meet work commitments. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by the Accountants and Jr. Accountants. • Responsible in assisting in the review and/or preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. • Responsible in assisting in the review and/or preparation and completion of capital call and distribution workings along with notices and release to respective investors. • To facilitate and assist with conversion of Private Equity Funds from other accounting applications to Investran. • To facilitate and assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). • This entails assisting in the review and/or preparation of all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. • To facilitate and assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. Core Responsibilities • Responsible for the review of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients. • Responsible for the preparation of complex reporting requirements, when necessary. • Manages and ensures the timely and accurate deliverables of Accountants and Junior Accountants. • Acquire knowledge and to become SME's of designated clients' requirements and deliverables. • Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements. • Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role. • Assist in the development of the technical competencies of Accountants and Junior Accountants through providing feedback on their deliverables. • To be able to effectively communicate and relate with the various stakeholders of the team. • Submits cluster client requirements after thoroughly being reviewed. Tasks & Duties Cluster Client Delivery • Acquires and shares knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables. • To confirm the complete information, data and supporting documents are received for the review/preparation of the needed requirements. • To escalate and to request from the cluster counterparts any missing information. • Delivers consistent and quality information within the agreed timeframes. • Coordinates with the cluster the deadlines (and any changes) of deliverables then plans and assigns the workload to the team. • Prepare, completely review, and ensure the quality of the assigned clients’ deliverables within the agreed timelines. • To be knowledgeable with the components of the reports generated by the appropriate platform/s, when necessary. • Reviews the reports generated by Accountants and Junior Accountants. • To be able to review outputs and all other deliverables prepared. • Ensures review comments have been addressed. To address review comments of complex clients • Ensures that the team takes full ownership, prepares and replies to cluster/Client/Investor’s queries within 24 hours. • Escalates any job-related issues and concerns to the appropriate authorities in a timely manner • Provides support to the rest of the team and other teams, as needed. • To act as an alternate for Assistant Managers based on business needs • Communicates review comments to the team and then follows up to address pending comments for preparers • Assists the Assistant Manager in gathering and organizing the information needed for the quarterly debrief meeting with the cluster to review the team's performance. This includes consolidating review comments and action points to watch out for the following quarter. • Decides on proper treatment for transactions when differences in points of view arise, then escalates recommendations to appropriate authorities, as needed. Workflow Management • Ensures timesheets are completed daily and accurately filed for all hours worked. • Reviews and approves the timesheets of their team (Junior Accountants and Accountants) and ensures they are completed daily and accurately filed for all hours worked in a timely manner. • Reviews and pre-approves filed overtime of their team (Junior Accountants and Accountants). • Assigns, sets up, monitors, updates all deliverables via the workflow planner in a timely manner for the team. Systems • Understands and uses best practice on accounting platform/s. • Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks • Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. • Reports any breaches, complaints or errors to appropriate authorities in a timely manner. • Prepares the error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. • Responsible for ensuring action items are addressed in a timely manner. • Drafts error reports/compliance cases by collecting information on the root cause then proposes the corrective actions and preventive measures in a timely manner. Other • May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. • Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: • Customer Focus - Building strong customer relationships and delivering customer-centric solutions. • Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. • Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Manages Conflict - Handling conflict situations effectively, with a minimum of noise. • Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. • Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics. • Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.

Job Title: Customer Support Associate Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Email, Chat & Voice). 0 2 years of experience (freshers welcome!). Work Location: Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work,2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. Perks: One way Cab facilities available (within 25 Kms of office location). High school diploma or equivalent and above.

Perform and support finance and administrative activities for DXC client . This will include O2C/P2P/R2R or other activities and the employee/candidate should have experience in any of these areas. Should be a team player with positive attitude , career aspiration , good communication skills (Oral and written) and willing to own and deliver the work with highest possible quality. The candidate should be flexible to work in shifts and when ever required put extra time and effort to meet client expectations and SLAs. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

Job Title: Customer Service Consultant Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat). 0 2 years of experience (freshers welcome!). Work Location: Location: Work from Office - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work, 2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. High school diploma or equivalent and above

Roles and Responsibilities: Process Adjudication claims and resolve for payment and Denials Knowledge in handling authorization, COB, duplicate, pricing and corrected claims process Knowledge of healthcare insurance policy concepts including in network, out of network providers, deductible, coinsurance, co-pay, out of pocket, maximum inside limits and exclusions, state variations Ensuring accurate and timely completion of transactions to meet or exceed client SLAs Organizing and completing tasks according to assigned priorities. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Resolving complex situations following pre-established guidelines Requirements: 1-3 years of experience in processing claims adjudication and adjustment process Experience of Facets is an added advantage. Experience in professional (HCFA), institutional (UB) claims (optional) Both under graduates and post graduates can apply Good communication (Demonstrate strong reading comprehension and writing skills) Able to work independently, strong analytic skills **Required schedule availability for this position is Monday-Friday 5.30PM/3.30AM IST (AR SHIFT). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement.

Overview As a C ustomer Success Manager on the Commercial team , y ou will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success. You will become an industry expert with a focus on the Talent Acquisition (TA) space and work to establish yourself as a trusted advisor. Equipped with leading industry tools including Gainsight, you’ll guide customers on product and industry best practices, and help to continually update mutual success plans. You'll also provide forecast reporting. With the support of internal cross-functional teams, you'll provide superior experiences resulting in a high rate of renewals. Responsibilities Successfully complete company training programs to build expertise in the iCIMS Talent Cloud products and TA industry . Partner with cross-functional teams including account management and professional services to understand customer business objectives , products purchased , challenges, hiring strategy and maturity, technology stack, and more . Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and process while understanding overall account health . Collaborate with the Account Manager to support the business review process by providing relevant account data . Partner internally on the overall customer journey to ensure customer satisfaction. This may include supporting a customer with questions about the solutions, providing best practices, conducting product deep dives , and routing questions to the appropriate resource . Support customer understanding of the iCIMS support model and training resources to drive proficiency and self-service capability . Effectively prioritize customer projects to ensure achievement of SLAs while keeping internal partners informed. Qualifications Experience in a customer facing role for a solutions-based organization with accountability for customer support, renewals, expansion, or training, or experience in a talent acquisition/human resources role . A passion for assisting customers solve business issues with advanced technology solutions . Ability to use data and analytics to create practical insights to build customer strategic plans . Experience forming relationships with multiple customer personas to align business goals to technology strategy and support their continued success . Ability to prioritize competing requests from customers, partnering internally with key collaborators to ensure success.

Step into a pivotal role within our Fund Accounting Operations Service Delivery Team, where you will serve as the essential link for all client inquiries related to Fund Accounting operations, Client reporting, Recon governance, and more. As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be the primary contact for all client inquiries related to Fund Accounting operations, Client reporting, and Recon governance. You will lead and participate in client meetings and calls, monitor client KPIs, and ensure top-tier service delivery. Your proactive approach will be key in maintaining our commitment to excellence. Job Responsibilities - Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction. - Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs. - Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs. - Engage in client calls and meetings to facilitate effective communication and service delivery. - Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases. - Provide timely MIS reports and KPIs to internal and external stakeholders as required. - Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders. Required qualifications, capabilities and skills - Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain. - Be result-oriented and highly enthusiastic about learning new processes. - Be open to challenging the status quo and effectively handling internal and external escalations. - Demonstrate strong management skills and the ability to build key internal relationships across locations. - Exhibit attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting Step into a pivotal role within our Fund Accounting Operations Service Delivery Team, where you will serve as the essential link for all client inquiries related to Fund Accounting operations, Client reporting, Recon governance, and more. As an Operations Service Delivery Associate within the Fund Accounting Operations Service Delivery Team in India, you will be the primary contact for all client inquiries related to Fund Accounting operations, Client reporting, and Recon governance. You will lead and participate in client meetings and calls, monitor client KPIs, and ensure top-tier service delivery. Your proactive approach will be key in maintaining our commitment to excellence. Job Responsibilities - Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining internal and external client satisfaction. - Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs. - Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs. - Engage in client calls and meetings to facilitate effective communication and service delivery. - Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases. - Provide timely MIS reports and KPIs to internal and external stakeholders as required. - Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders. Required qualifications, capabilities and skills - Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain. - Be result-oriented and highly enthusiastic about learning new processes. - Be open to challenging the status quo and effectively handling internal and external escalations. - Demonstrate strong management skills and the ability to build key internal relationships across locations. - Exhibit attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting

Responsible for overall site management and delivery of all the SOWs under the IFM contract Manage the AMC services through the AMC vendors contracted by Sodexo Support operations by managing the Mechanical, Electrical, Plumbing installations & civil maintenance within the facility; Responsible for preparation of critical spares list for all installations as per manufacturers recommendations and plan for the inventory where the maintenance is carried out with in-house teams; Implement and oversee the preventive maintenance program to reduce the risk of sudden failures of critical equipment; Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations; Maintain the logbooks, checklists and PPM schedules for all M & E installations as per the site conditions; Manage Downtime/ Breakdowns appropriately; Arrange for ad-hoc M&E setups as per the client requirement from time to time Ensure the contractors follow the in-house rules at all times and the projects are handled with minimum inconvenience to the Client Assume AFM Soft Services responsibilities if need arises Responsible to handle the shifts independently on all matters assigned; Reporting: Responsible for daily reporting on M & E to the Facility Manager Generate Service maintenance reports on office equipments; Generate Inventory and Purchasing of spares and consumables; Generate Downtime and breakdown incident reports Ensure the SLAs are being met without any deviation Ensure all compliances are met as per EHS, requirement Ensure Pos / Work orders, work permits are issued before starting any job Ensure power uptime 100% for critical equipments always Incidents to be reported as per the procedures and SLAs Take up and complete Energy Conservation projects and ensure targets are achieved Ensure the gap analysis reports are closed on priority Coordinate for internal modification works Coordinate for any Client visits / events Ensure compliance is 100% Validate the electricity bills and provide recommendations accordingly Provide appropriate data for MIS and any other reports as required Accountabilities Overall accountability in driving Technical operations and soft services at site Competencies : Diploma or BE in Electrical Contract Administration experience of 5 yrs or more desirable Very Good people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems 90% of SLAs are to be in green Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required

Greetings from Tech Mahindra! We are currently looking for an Operations Team Lead - U3 role to manage a team of 8 to 10 U1's/U2's (Journals Editorial Coordinators) to work with our internal team here in Hyderabad. Role: Ops Team Lead - U3 (Fulltime/Permanent) Designation as per TechM: Team Lead - BPS (U3) Client: UK Based (800 years old) Payroll: Tech Mahindra. Experience: Min 2y of experience as a TL on papers.(Mandatory) Location: Hi-tech city, Hyderabad Work More: Work from office Shifts: 12PM till 9:30PM (Mon/Fri and Sat & Sun will be fixed week off) (2 way transport will be provided within our boundary limits. Required: Must have good people management & leadership skills. Should be able to work on different reports and dashboards using Excel. (working knowledge on Power BI visualizations will be an added advantage) Must have experience in managing KPIs, KRAs, SLA, Shrinkage, Attrition and performance management. Must have excellent communication skills and Must have experience in managing stakeholders from the US/UK or any native english speaking country. Selected candidate will be handling the below team: Journals Editorial Coordinators Interested candidates can share their CVs at TK00926069@techmahindra.com or can whatsapp me at 7816041232. Regards, Dheeraj Kumar

After sales service of warranty claims through Channel partners. Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their satisfaction is also part of your duties. In addition, you will be coordinating with vendors or external service providers for issue resolution when necessary. Providing administrative support for IT asset management, software licenses, and access rights is also expected from you. You will assist in maintaining and updating helpdesk documentation, FAQs, and knowledge bases. This is a full-time position with day shifts scheduled from Monday to Friday. The work location requires in-person presence.,

You will be a part of KPMG in India, a professional services firm affiliated with KPMG International Limited since August 1993. Your responsibilities will include leveraging the global network of firms, understanding local laws and regulations, and catering to national and international clients across various sectors in India. Your primary focus will be on having a thorough understanding of the entire accounting cycle, including activities such as Bank Reconciliation Statements, asset accounting, period end closing, and consolidation steps. Proficiency in International Financial Reporting Standards, Generally Accepted Accounting Principles, and SAP - FICO modules is crucial for this role. Key skills required for this position include knowledge of SAP modules such as GL, AP, AR, Bank accounting, AA, Cost centre, Profit centre, and Profitability analysis. You should have experience in completing end-to-end implementations, enhancements, and support projects related to FI/CO & VIM. Your role will involve analyzing incidents, determining solutions, configuration of systems as per business requirements, and collaborating with other functional analysts for effective SAP solutions. Excellent communication, analytical, and organizational skills are essential for this position. Ideally, you should hold a qualification such as CA, ICWA, CS, or MBA in Finance, with additional knowledge of SAP S/4HANA Finance being advantageous. Being a self-starter, capable of working under minimal supervision, and willingness to support emergency requests on weekdays, weekends, and holidays are qualities that will contribute to your success in this role.,

- Assertive and persistent in approach with an attitude ofgetting work done. - Amicable and able to form and foster businessrelationships. - Ability to handle conflict professionally. - Ability to connect to on ground reality and act decisivelyand quickly. - Ability to identify, understand and process data on aregular basis. - Driven and motivated with an attitude to create an impactand go beyond what is asked. - Professional Conduct and respect for co-workers. - Honesty and Sincerity is a must. Operations on day-to-day operations by following ourStandard Operating Process. - The Site head role is a high intensity, highresponsibility and hands on role. - The role requires an individual to be highly involved inthe day to day operations and be able to track and follow up on service levels. - Key deliverables. - Maintain healthy relationship with client/employees. - Vendor relationship & on-the-go training. - Managing and minimizing process and system deviations. - Managing delivery SLAs and maximizing customersatisfaction. - Engaging vendors & maximizing their business

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. Hi