855 Slas Jobs - Page 19

As a Support Analyst/Support Specialist with 4-12 years of experience in Bengaluru, you will be a crucial part of a global team dedicated to resolving issues for Gresham's customers across a range of products. Your primary responsibilities will involve providing round-the-clock support, using your diagnostic skills to identify root causes, provide solutions, and escalate issues when necessary. Your ability to respond promptly to customer needs, prioritize tasks based on SLAs, and deliver exceptional customer service that exceeds expectations will be key to your success in this role. You will be responsible for documenting all customer interactions and progress on the incident management syst...

You will be responsible for providing day-to-day direction to Lead Associates and ensuring that Quality Targets are met. You will coordinate with all departments to design a Quality Management System that standardizes and documents all processes. Ensuring compliance to contractual deliverables and addressing team-level issues will be part of your responsibilities. Additionally, you will implement initiatives and projects to drive performance, supervise Assistant Managers Quality, and design and drive KPIs and KRAs of the team. Your role will involve coordinating with all departments to implement Quality Programs and conducting projects to improve performance. You will develop plans to minimi...

About the Job Were looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement. As Scheduling Specialist, You Will Assist with schedule and tracker management to ensure that all schedules are generated properly Identify customer contact trends to ensure appropriate resources are utilized Manage schedule information for new and existing employees in multiple locations using a workforce software program Ensure employee information is accuratel...

Company Name - Ashtech Infotech India Pvt ltd Website : http://www.ashinfo.com Position - Desktop Support Engineer L1/ L2 Job Profile: Website- Install and configure Windows and Linux desktop and peripherals and test network connections. Handle daily technical support activities on desktops & laptops, networking and server log monitoring. provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. First level hardware support for the End User side equipment and shall consist of diagnose the problem Address user tickets regarding hardware, software and networking & backups. Monito...

Job Description Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U S real estate holdings and investments Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels, Role Summary Reports to Manager, Buying Operations Works closely with M...

SMG InfoTech is looking for Software Support Engineer to join our dynamic team and embark on a rewarding career journey The Software Support Engineer is a key member of the technical support team, responsible for assisting customers or clients with technical issues related to software products or applications This role involves diagnosing problems, providing solutions, and ensuring a positive customer support experience Key Responsibilities:Customer Support: Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and effective assistance Issue Diagnosis: Analyze and troubleshoot software-related problems reported by customers, identifying root causes an...

Be the primary point of contact for our Business-to-Business customers through email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and writt...

Role mission As a Deputy General Manager in Strategy & Governance, you will play a pivotal role in driving the strategic direction and operational efficiency of the technology landscape You will be responsible for overseeing the implementation, maintenance, optimization, and innovation of our systems, ensuring they align with our business objectives and deliver exceptional value to our employees worldwide, We focus on: Providing authoritative guidance in the resolution of complex problems or issues related to critical activities for the organization: Strategic Initiatives, Programs & Projects, Operational Excellence Communicate the various strategies employed to deliver on our ambition for t...

The Sec & Derivatives Lead Analyst position at our organization involves processing orders and transactions from trading desks and branch offices alongside the Operations - Transaction Services team. Your primary responsibility will be to facilitate the clearance, settlement, and investigation of client securities and derivatives transactions. You should have a strong background in tax-related areas with a good understanding of tax reporting and operational tax processes. Experience in Tax Operations, including Direct/Indirect Tax, Withholding Tax, Goods and Services Tax, and Trading Tax, is essential. Your role will require excellent multi-tasking, organizational, and time management skills...

We are seeking a highly passionate and proactive Senior Support Engineer with strong problem-solving abilities and a continuous learning mindset. In this role, you will be responsible for managing product support, system testing, and release coordination for our global IoT platforms. As a primary point of contact for technical support requests from clients both domestic and international, you will troubleshoot and resolve complex system, application, or platform-related issues. Collaboration with engineering and QA teams is essential to ensure smooth testing and deployment. You will own the release cycle by coordinating, tracking, and documenting all software/product updates. Monitoring syst...

ETS is a global education and talent solutions organization dedicated to enabling lifelong learners to be future-ready. We specialize in advancing the science of measurement to establish the benchmarks for fair and valid skill assessment. Our mission is to promote skill proficiency, facilitate upward mobility, and create more opportunities for individuals worldwide. For over 70 years, we have been at the forefront of developing products and services grounded in extensive research and a firm belief in the transformative power of learning. Our diverse portfolio includes some of the world's most reputable assessments such as the TOEFL, TOEIC, GRE, and the Praxis family of assessments. Additiona...

You are invited to join NTT DATA as a SAP MMWM Sr. Consultant based in CHENNAI, Tamil Ndu, India. As a part of our team, you will be required to work in various shifts ranging from 4.00AM to 6.00PM, 12.00PM to 10.00PM, or 3.30pm to 1.30am. Excellent communication skills are essential for this role, along with a minimum of 8 years of experience in implementing and supporting SAP MMWM module. Your responsibilities will include working on Service Level Agreements (SLAs), managing multiple clients, and effectively coordinating with various clients and processes simultaneously. You will be involved in material movements, procurement processes (purchase requisitions, quotations, Purchase Orders, e...

You are a Graduate with a minimum of 1.6 - 5 years of work experience in an international BPO Banking process. You must have an excellent understanding or be an SME in KYC/AML/CDD experience. Being flexible to work in night shifts is mandatory. Your oral and communication skills in English should be excellent. You should have a strong understanding of KYC/AML concepts and processes. It is crucial to maintain the necessary SLAs and report regularly to the team manager. You should be able to anticipate problems and know when to deviate from standard practices. Seeking assistance to resolve complex issues with the help of process knowledge is essential. Adhering to project requirements and depa...

You should have 2-4 years of team handling experience and knowledge of preparing various calculations files as per the requirement. Worked on special projects and Migration will be an advantage. You should have knowledge of the Mutual fund and Hedge Fund industry, along with prior working experience in BPO/captive on capital markets back-office processes. Experience and expertise in Business Areas such as Middle Office Processing, Expense Reporting, and Fund accounting are essential. Experience in process set-up/migration of work from onshore would be preferred. Your key responsibilities will include the preparation and review of invoice processing received from vendors, ensuring accurate ne...

As an Incident Management Team Lead, you will be responsible for overseeing the daily operations of the technical support team and actively participating as a team member. You will work in a 24/7 rotational shift environment to ensure seamless operations. Your key responsibilities will include overseeing the day-to-day activities of the Incident Management Team, driving customer satisfaction through effective support, mentoring and providing guidance to team members, handling technical escalations, tracking team SLAs and workflows, and providing support to both internal and external customers. You will also collaborate closely with Tier 3 and product managers to address escalated issues and ...

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company dedicated to providing innovative products that cater to the needs of underserved patients. With a focus on delivering unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and extensive partner network to continuously expand its diverse commercial product portfolio and robust late-stage pipeline. The company's patient-centric products span various markets including cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, positively impacting millions of patients. To learn more, visit www.azurity.com. As an inclusive workplace and an E...

As a CX Agent, you will be responsible for managing B2B (Agency or Corporate) clients, demonstrating excellent teamwork and communication skills. You will need to exhibit effective Telephone and Email etiquettes, while being a quick learner in understanding product functionality and troubleshooting techniques. Proficiency in Travel Technology including computer reservations systems (CRS), GDS systems like Amadeus and Galileo is essential. Fluency in English and Hindi is required, and knowledge of additional languages is an advantage. Your exemplary customer service skills will be crucial in presenting, persuading, and communicating effectively with clients. Knowledge about Visa, Train/Bus, C...

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, ...

Responsibilities: * Collaborate with cross-functional teams on project management & KPIs * Manage application support through training, optimization, testing & documenation

Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets...

The role of Global Head Operations in Chat Support based in Jabalpur, Madhya Pradesh, requires a minimum of 8 years of experience in BPO/KPO, with at least 5 years in a leadership position. As the Global Head Operations, you will be responsible for managing daily floor operations, mentoring managers, ensuring compliance with SLAs, and driving team performance in a fast-paced BPO/KPO environment. Your key responsibilities will include overseeing daily chat support operations, leading and coaching team managers, ensuring SLAs, quality, and productivity goals are met, handling escalations and supporting complex queries, analyzing performance reports to drive improvements, and fostering a high-p...

You should have a minimum of 6-9 years of development experience in Pega, and having Pega CSSA certification is mandatory. Your hands-on implementation experience should be strong, leveraging Enterprise class Structure, Data Modelling, Application structure design, specialization & extensibility, Inheritance and Rule Resolution Concepts. Your implementation experience of integrations (SOAP, REST, File Listener, etc.) and its exception handling should be excellent. You should also have strong development experience in Data Pages, Reports, Activities, Data Transforms, Declarative & Decision rules, Functions, Function Alias & libraries, and Correspondence features. A good hands-on experience in...

The role involves managing contracts and vendors, including planning, renewals, and risk assessments. You will work with contract owners on Rfx preparation, seek approvals from internal business partners, and drive contract signatures. Additionally, you will track Purchase Orders and ensure vendor performance aligns with SLAs. You will be responsible for generating reports on contract pipelines, tracking spending, and partnering with Finance for budgeting. In terms of Invoicing and Purchase Orders, you will create requisitions, track approvals, and manage networking technology-related experiences like LAN, WAN, and ISDN connections. Experience with Telecommunication/Network OEMs such as Bhar...

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Additional Inf...

The Client Management Services organization supports NTT DATA Account Leaders in Contract Management, Account Governance, and Business Process Compliance activities to enable a timely order-to-cash process and effective coordination between Sales, Forecasting, ERP, and Resourcing actions. The primary objective of this group is to enable Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/compliance/awareness within or across accounts, providing proactive insights, and supporting actions related to org-wide initiatives. The AO Organization Business Support Team is responsible for overall contract setup and management ...