855 Slas Jobs - Page 17

Role Proficiency: A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs Outcomes: Acts under very minimal guidance to achieve the following: Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule sho...

Role: Senior Data Engineer Job Location: Hyderabad, Indore, Ahmedabad (India) Notice Period: Immediate joiners or within 15 days preferred Primary Skills: MSSQL, Redshift, Snowflake T-SQL, LinkSQL, Stored Procedures ETL Pipeline Development Query Optimization & Indexing Schema Design & Partitioning Data Quality, SLAs, Data Refresh Source Control (Git/Bitbucket), CI/CD Data Modeling, Versioning Performance Tuning & Troubleshooting What You Will Do: Design scalable, partitioned schemas for MSSQL, Redshift, and Snowflake. Optimize complex queries, stored procedures, indexing, and performance tuning. Build and maintain robust data pipelines to ensure timely, reliable delivery of data. Own SLAs f...

Call Shikha at 7995625777or email your resume to Shikha@wissenpro.com to apply. Call Raveena at 7032046318 or email your resume to Raveena@wissenpro.com to apply. Expertise in cloud platforms (AWS, Azure) Strong skills in infrastructure-as-code tools (Terraform, Ansible, CloudFormation) Experience with CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps) Monitoring & observability tools (Datadog) Incident management and root cause analysis Kubernetes, Docker, and container orchestration expertise Strong grasp of reliability practices (SLOs, SLIs, SLAs)

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Job Responsibilities: Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes Open to feedback and capable of working effectively in a team environment Prioritize customer satisfaction with a keen eye for detail...

Handle travel-related service requests through inbound/outbound voice communication. Use Amadeus GDS (Cryptic platform) to manage airline bookings, issue/reissue tickets, and process exchanges and refunds. Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs. Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies. Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues. Maintain process quality and SLAs while delivering exceptional customer service. Education Qualification - High school Diploma / Graduate any will do. Work Experience - 1...

Lead high-touch, complex client engagements, ensuring all accounts transition smoothly from onboarding to full-scale activation while meeting performance targets. This is a highly visible role driving delivery excellence for US clients in collections and financial services. What You ll Do: Run customized demos, solutioning questionnaires, and document client constraints during the Solutioning stage. Drive kickoff calls, confirm objectives, and finalize rollout plans during Onboarding. Conduct daily/weekly client reviews, track SLAs, and identify performance gaps during Activation. Lead quarterly business reviews, create growth roadmaps, and spot upsell opportunities during Expansion. Collabo...

Graduate in any stream (preferred: logistics, business, or communication) 1-3 years of experience in customer support, preferably in logistics, transport, or tech platforms Proficiency in English and Hindi (additional regional languages are a plus) Comfortable working in rotational shifts (if applicable) Act as the first point of contact for customers via phone, email, and chat Handle bookings, delivery status updates, and post-delivery feedback Resolve issues related to shipment delays, truck availability, invoicing, etc Coordinate with internal teams (Operations, Dispatch, Accounts) to provide real-time updates Maintain accurate records of interactions in the CRM Monitor customer satisfact...

JobDescriptionOwnership of theapplication production support for the IT applicationsLead ApplicationSupport L1&L2 across the applications from the end user perspective Form , maintainand manage a capable IT application support team Ensure welldocumented SOP/checklist and execution same as per the expected timelinesOwn disasterrecovery of applications with close co-ordination with infra team Ensure expectedSLAs ,turned around time requirements linked to incidents ,changes ,problems inproductionManage theapplication deployment in productionLead andpriorities the application support teams work load Manage and Ownthe Problem Management Process Maintainapplication monitoring , performance tuning ...

You will be responsible for overseeing the SOC team in Bangalore, which includes security analysts (L1/L2/L3), engineers, and other cybersecurity professionals. Your role will involve managing security incidents, SLAs, and KPIs, setting priorities, allocating resources, and ensuring that the team is well-trained and equipped. Additionally, you will be required to develop and manage incident response protocols, conduct regular reviews of security incidents and performance metrics, and lead the team in responding to security incidents to ensure timely and effective resolution. Clear communication with client stakeholders and senior management will be essential, along with providing regular upd...

You will be joining PMGlide, a company that utilizes AI-powered project management automation tools to ensure smooth project delivery. Our innovative solutions automate the entire project lifecycle, eliminating manual obstacles and enhancing project outcomes efficiently. As the Vice President- Cloud Transformation and Strategy based in Bengaluru, you will lead cloud transformation initiatives, develop and execute cloud strategies, consult with internal and external stakeholders, and ensure alignment with business objectives. Strategic planning, overseeing financial aspects of cloud projects, and driving digital strategies to enhance organizational capabilities are key components of this role...

As an Application Performance Architect at SystemsPlus, you will be responsible for building a deep understanding of application architecture, infrastructure, non-functional requirements, and identifying production workloads. Your role will involve troubleshooting and resolving application code issues and technical problems related to hardware, software, infrastructure, and network. You will be expected to implement and recommend performance improvements on cloud platforms such as GCP or Azure, as well as on-premises for tiered environments. In this position, you will establish and enable golden signals for Application Health, build dashboards, identify and establish SLAs, set up alerting, l...

As a Site Reliability Engineer (SRE) at UBS, you will play a crucial role in ensuring the availability, performance, and resilience of our platforms in a mission-critical financial environment. Your primary responsibility will be to design, implement, and maintain highly available and fault-tolerant systems, with a focus on building and operating reliable, scalable systems in regulated industries such as banking and financial services. You will work closely with engineering, infrastructure, and security teams to build secure, observable, and automated systems, while fostering a culture of operational excellence. Your role will involve defining and monitoring Service Level Indicators (SLIs), ...

At PwC, our cybersecurity team focuses on protecting organizations from cyber threats using advanced technologies and strategies. As part of the identity and access management team, your role will involve ensuring secure and efficient access to systems and data for employees and clients. You will design and implement strategies to protect sensitive information and manage user identities effectively. Building strong client relationships and inspiring others is a key aspect of this role. You will navigate complex situations, enhance your technical expertise, and be proactive in anticipating the needs of your teams and clients. Embracing ambiguity and leveraging challenging moments as opportuni...

You are a Senior Technical Consultant with specialized knowledge in systems integration, data migration, middleware technologies, and advanced configuration on leading EHSS platforms like Nabsic. Your role involves providing technical expertise and solution-oriented consulting to help clients achieve seamless inter-system operability and digital transformation goals in their Environment, Health, Safety, and Sustainability (EHSS) landscape. In this position, you will be responsible for various tasks including acting as the technical lead for EHSS system integrations and configuration initiatives, managing integration design, development, and deployment, designing and executing data migration ...

You have been retained by an upcoming fast-growing, well-funded startup to work as a "Project Manager" at their Head Office in Gurugram. This presents an excellent career opportunity to become a part of a rapidly expanding company that collaborates with clients across APAC, EU, and USA. As a Project Manager, your key responsibilities will include driving the full project lifecycle from initiation to closure, ensuring timely delivery within scope and budget. You will be tasked with developing detailed project plans, charters, and schedules by integrating Agile and PMP best practices. Furthermore, you will manage cross-functional teams spanning legal, tech, and business operations, in addition...

You are a highly experienced and technically proficient Senior ServiceNow Engineer with deep expertise in ServiceNow CSM (Customer Service Management) and ideally FSM (Field Service Management). As the primary technical lead, you will take ultimate IT responsibility for the ServiceNow platform from development and implementation to ongoing support. Your role involves engaging with the business, defining solution blueprints, developing and maintaining customizations and integrations, managing the technical product lifecycle, and acting as a true product owner with a blend of deep technical and applied business process Responsibilities : - Act as the ultimate IT responsible for the ServiceNow ...

You are a seasoned ERP Functional or Support Analyst responsible for leading and managing the functional configuration, optimization, and support of the Odoo ERP platform. Your role involves combining hands-on ERP expertise with team leadership, stakeholder collaboration, and a focus on continuous process improvement. Ensuring high availability, usability, and effectiveness of the ERP system across various business units is a key responsibility. You will lead and mentor a team of ERP functional analysts and support specialists, define objectives, assign tasks, and drive accountability through clear KPIs and performance metrics. Your role includes fostering a high-performance, collaborative t...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We are counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself and a better working world for all. The IAM Administrator role will be primarily responsible for supporting and enhancing the engagement while adhering to stated SLAs and ensuring high standards of quality deliverables. Key Requirements / Responsibilities: - Provide support on various Radiant Logic VDS solution capabilities and common technical aspects. - Installation and advance confi...

Are you eager to become the trusted advisor for our customers within our Channel business Are you thrilled to be part of our team of experts focusing on further growth opportunities in multiple domains and technologies Would you like to work for a global IT company that has been recognized as the Best Place to Work As a Business Development Manager - Cloud Services, you will be an integral part of our highly competent Cloud Services Team, focusing on indirect business (Channel). Your role will involve acting as the trusted advisor for our customers regarding on-premises, cloud, and licensing optimization services. Your main objective will be to prospect, identify, and qualify leads for Crayo...

The role involves Contract and Vendor Management planning, tracking and updating contract inventory pipeline, assisting with Due Diligence risk assessments, preparing Rfx with contract owners, understanding the vendor landscape and capabilities, managing contract approvals and administration, seeking approvals from internal business partners, driving contract signatures, initiating and tracking Purchase Orders, ensuring CMDB/Vendor performance, assisting with annual risk attestations, monitoring vendor performance against SLAs and performance metrics, generating and providing reports on contracts, ensuring accurate spending recording, partnering with Finance for budgeting/capturing contract ...

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi Citi's Securities Services (SS) supports our clients" business by drawing on the strength of our unmatched global footprint, which provides th...

As a Security Compliance Consultant, you will be responsible for identifying and maintaining an inventory of all client information assets. You will conduct regular risk assessments and recommend mitigation plans to ensure the security of information assets. It will be part of your duties to log and track all information security incidents, analyze these incidents, conduct root cause analysis, and recommend corrective and preventive actions. You will also review and suggest improvements to ISMS (Information Security Management System) policies and procedures. It is crucial for you to escalate critical issues to the Management Committee and recommend changes to technology or processes to comp...

You should have more than 2 years of relevant experience in IT Asset Lifecycle Invoice Management processes. Being experienced in day-to-day Asset Management Expense Management related activities is crucial. It is essential to possess a strong knowledge in all areas of Hardware Asset Management (HAM) and Expense Management. Excellent written, verbal, and presentation skills are required for effective interaction with both internal and external customers. Your responsibilities will include managing the IT hardware asset portfolio to ensure risk control, cost management, governance compliance, and performance objectives are met while maintaining company policies and processes. Your key respons...

As a Senior Operations Lead in Customer Support, you will be responsible for overseeing chat-based and voice/call support operations, including vendor-managed call centers. Your role will involve leading day-to-day operations, building and scaling support functions, defining key performance metrics, and collaborating with internal and external teams to ensure high-quality service delivery. Your key responsibilities will include managing support operations with a focus on quality, speed, and resolution, partnering with vendors to align on SLAs and performance metrics, hiring and mentoring support teams, and working cross-functionally to address systemic issues and improve customer experiences...

As the Lead Camunda CoE at BNP Paribas India Solutions, you will take on a pivotal role in heading the Camunda BPM Center of Excellence (CoE). With over 12 years of experience, you will lead the CoE through its inception phase, building and guiding a high-performing team of 25 members. Your responsibilities will include collaborating effectively with stakeholders, driving the adoption of the Camunda BPM platform, establishing and managing SLAs, defining key performance indicators, managing budgets, and ensuring operational excellence. You will be tasked with recruiting, developing, and leading a team that excels in delivering high-quality services. Your role will involve engaging with stakeh...