855 Slas Jobs - Page 16

Coordinate with territory offices to provide applicable service Update the tax system with assignment & services details and track assignment & services that are rendered Prepare tax authorization list and deploy global tax questionnaire Organize the Tax questionnaire Package and Publish completed tax returns/equalization to the assignees/client and acts as internal quality control team File tax returns accurately and in a adherence to country regulatory deadlines Processing of tax notices and coordinate with tax authorities on basic tax matters Monitoring the services milestones and report on status Adhere to SLAs / TAT and country regulatory deadlines Collaborate with the engagement team o...

Service Assurance Manager is responsible for ensuring the quality, reliability, performance of services delivered to customers, oversee service delivery, manage SLAs, implement strategies to enhance customer satisfaction and operational efficiency.

You are a highly motivated Manager - Logistics who will oversee and optimize the B2C Logistics division to ensure efficient and effective transportation and delivery of goods to customers. Your key responsibilities include managing performance metrics, process improvements, and people management. You will also monitor and analyze delivery performance, coordinate logistics operations, maintain KPIs and SLAs, report issues to management, contribute to process improvements, and evaluate process gaps. Furthermore, you will lead a team of logistics coordinators, providing guidance, training, and support to ensure workflow efficiency and adherence to company policies. Your qualifications should in...

ANSR is hiring for one of its client. About ArcelorMittal: ArcelorMittal, formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel, is the world's leading steel and mining company with a presence in over 60 countries and a robust industrial footprint in 18 countries. With a workforce of more than 158,000 talented individuals, ArcelorMittal is committed to creating a better world through smarter low-carbon steel solutions. The company's strategies focus on driving transformative change by combining innovation with sustainability. ArcelorMittal supplies steel to various global markets, including automotive, construction, household appliances, and packa...

The role at Zalaris APAC & Global Markets based in Chennai/Bangalore involves supporting the RFP/RFI response process, leading solution demonstrations, and maintaining presales documentation. As the Presales Support for GCC Services, you will assist in sales opportunities for Zalaris GCC offerings, prepare value propositions, and participate in client workshops. Success in this role will be measured by shortening the deal cycle, signing key GCC deals, and receiving positive stakeholder feedback. To qualify for this position, you should have a Bachelor's degree in Engineering, Business, or HR, with an MBA or equivalent being desirable. Domain expertise in GCC & Outsourcing, technical skills i...

The Service Desk L2 Lead role at HCLTech, Nagpur involves handling L1 issues reported with the Apps & Infra Helpdesk. As an Analyst in this role, your responsibilities will include receiving calls, emails, and web-tickets from end users and other Agency Service Desks / Help Desks. You will be required to create Incident tickets or Service Request tickets, logging all pertinent information. Your tasks will also involve tracking and classifying incoming incidents or service requests, attempting initial solutions, and providing an initial assessment of categorization and prioritization. The goal is to achieve a higher level of first contact resolution. Additionally, you will ensure that inciden...

You are a highly motivated and detail-oriented Program Manager ECO responsible for leading and managing compliance-related operational programs for both Partners and Drivers. Your role involves overseeing end-to-end execution of onboarding workflows, regulatory compliance, risk assessment, and process optimization. You should have a proven track record in operations leadership, regulatory programs, team management, and automation-driven transformation in regulated or fast-growing industries. Your key responsibilities include: Program Leadership & Governance: - Leading and executing operational programs focused on onboarding and compliance for Partners and Drivers. - Defining program goals, p...

The Senior Manager IT Vendor Governance plays a critical role in vendor governance by establishing, implementing, and maintaining a robust vendor governance framework for IT vendors. The main objective is to ensure optimal performance, compliance, and value delivery through structured oversight of Service Level Agreements (SLAs), vendor scorecards, and key performance indicators (KPIs). The role is expected to drive continuous improvement, risk mitigation, and strategic alignment with business objectives by fostering strong vendor relationships and rigorous performance management. Key duties and responsibilities include: Business: - Developing and implementing a comprehensive vendor governan...

You are invited to join IEnergizer Noida as an AVP/ VP Operations for the Domestic Travel Process. If you have a background in travel BPO, this opportunity is for you. Your main responsibilities will include managing the delivery of Travel accounts, ensuring contractual SLA management, and overseeing client management on a day-to-day basis. You will be expected to lead client and internal calls, deploy optimal workflows, and review Quality Control measures to ensure the desired delivery goals are met. With a team of over 500 FTs across multiple Travel accounts under your supervision, you will play a crucial role in monitoring performance metrics, trend analysis, and operational reviews. Your...

Be the primary point of contact for our Business-to-Business customers through email, Chat or Voice Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Overview The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support. Responsibilities Develop and grow a team of Support Engineers to deliver world class customer service. Manage team productivity and performance through instilling a metrics driven culture. Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals. Ensure that direct reports have the resou...

As the Head of Delivery & Client Onboarding at Locus, you will play a crucial role in leading our global delivery organization to ensure seamless client onboarding, implementation, and successful go-live for enterprise customers, particularly in Western markets such as North America and Europe. Your responsibilities will include establishing and scaling the delivery function, developing enterprise implementation frameworks, managing stakeholder relationships, standardizing operations, and focusing on client satisfaction in Western markets. You will be instrumental in building a high-performing delivery team comprising regional leaders, project managers, solution architects, and onboarding sp...

Ownership of theapplication production support for the IT applications Lead Application Support L1&L2 across the applications from the end user perspectiveForm , maintainand manage a capable IT application support team Ensure welldocumented SOP/checklist and execution same as per the expected timelines Own disasterrecovery of applications with close co-ordination with infra team Ensure expectedSLAs ,turned around time requirements linked to incidents ,changes ,problems inproduction Manage theapplication deployment in productionLead andpriorities the application support teams work load Manage and Ownthe Problem Management Process Maintainapplication monitoring , performance tuning and testing...

Location: Bengaluru Designation: Consultant The team Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth . Learn more about ET&P Your work profile Job Title: CONTACT PLM Support Engineer Location: Bangalore Experience: 3-6 years Mode: Work From Office Job Summary: We are seeking a skilled CONTACT PLM Support Engineer with 3 to 6 years of experience to provide expert-level support and administration for CONTACT PLM systems. The role involves managing system performance, troubleshooting issues, and ensuring adherence to SLAs through a structured support matrix to deliver re...

Providing daily IT support and addressing technical inquiries. Assisting users via phone, email, and other communication channels. Resolving incidents and fulfilling service requests efficiently. Escalating unresolved issues to appropriate support teams. Taking ownership of incidents and ensuring timely resolution within defined SLAs. Collaborating with teams on problem management and change implementation. Utilizing ITSM tools to log, prioritize, and manage tickets in alignment with ITIL best practices. What you bring to the team: Minimum 2-4 years of experience in a service desk or technical support role (preferred). Hands-on experience with Microsoft Azure. Strong working knowledge of Win...

Company: Mercer Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation

Ownership of theapplication production support for the IT applications Lead ApplicationSupport L1&L2 across the applications from the end user perspectiveForm , maintainand manage a capable IT application support team Ensure welldocumented SOP/checklist and execution same as per the expected timelinesOwn disasterrecovery of applications with close co-ordination with infra team Ensure expectedSLAs ,turned around time requirements linked to incidents ,changes ,problems inproduction Manage theapplication deployment in production Lead andpriorities the application support teams work load Manage and Ownthe Problem Management Process Maintain application monitoring , performance tuning and testing...

SENIOR INCIDENT COMMANDER ROLE RESPONSIBILITIES The incident commander will collaborate with other teams, including vendors, to drive the incident to closure. The incident commander will lead the Major Incident (P1) in full capacity and work towards restoring services with the best possible effort minimizing the impact. Bridge leadership and Coordination during a Mission-critical incident will be a crucial role. Send out communication and timely notification for all incidents will be the responsibility. The incident commander will continually work on all Ageing tickets and ensure no open, unattended, unassigned tickets for more than the agreed duration. The Incident commander will be respons...

Own the hiring process from sourcing and screening to offer negotiation and onboarding. Partner with hiring managers to understand talent needs, create job descriptions, and design customized hiring strategies. Source top talent proactively using LinkedIn, job boards, referrals, and networks, while staying current on market trends and best practices. Ensure a smooth and engaging candidate experience , manage interview coordination, and optimize ATS usage for tracking and reporting. Monitor recruitment metrics and process effectiveness , providing updates to leadership and refining strategies based on data and feedback. What will help you succeed Proven success in closing roles within SLAs , ...

Ensuring all compliance related activities are completed to both internal and external standards, and within agreed SLAs Ensure that staffing levels are adequate for demand, and projection tools are utilised to predict and determine future volume. Remain in a state of control. Where necessary, lead the engagement, selection, and management of 3rd party providers to ensure compliance operation volume is effectively managed on an ongoing basis Ensure that all points of escalation to the 2nd line and Senior Management are clearly defined, kept up to date, and continually adhered to Lead new Product and Jurisdiction reviews on behalf of Compliance Operations Identify control gaps and lead the im...

We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You ll be liaising with customers and businesses to accurately collect information in order to solve their queries You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis Were offering this role at senior analyst level What youll do As a Customer Service & Operations Credit Analyst, you ll be responding to queries from customers promptly and tactfully within our SLAs. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain ...