386 Slas Jobs - Page 16

Work closely with Sales, Delivery, and Solution teams to define and present tailored Managed Services solutions for prospective and existing clients Lead discovery sessions and requirement workshops with clients to understand technical landscapes, service needs, and pain points Develop end-to-end Managed Services proposals including scope, delivery model, SLAs, transition plans, and commercials Build pricing models and effort estimates in collaboration with delivery leads and finance Author detailed RFP/RFI responses and solution documentation aligned to client specifications Conduct capability presentations, demos, and proposal walk-throughs for client stakeholders Coordinate with delivery and transition teams to validate feasibility, readiness, and risk factors Stay current on industry trends, pricing strategies, and competitors in the Managed Services space Maintain a repository of reusable pre-sales assets, proposal templates, and client case studies

At Cotality, we are driven by a single mission to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; its a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, were working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of Cotality with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in Cotalitys Product Development capabilities, focusing on creating and delivering innovative solutions for the Property Casualty (PC) Insurance and Property Restoration industries. While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the Cotality family, sharing the same commitment to innovation, quality, and client success. When you join Next Gear India Private Limited, you become part of the global Cotality team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights. In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of CoreLogic with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in CoreLogics Product Development capabilities, focusing on creating and delivering innovative solutions for the Property Casualty (PC) Insurance and Property Restoration industries. While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the CoreLogic family, sharing the same commitment to innovation, quality, and client success. When you join Next Gear India Private Limited, you become part of the global CoreLogic team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights. Job Responsibilities We are seeking a skilled Site Reliability Engineer to manage the day-to-day operations and performance of multiple critical applications in a dynamic, high-demand environment. The ideal candidate will have hands-on experience with SQL databases, cloud platforms, and a range of other enterprise applications, combined with problem-solving skills and the ability to troubleshoot and resolve issues with minimal escalation. Job Description Maintain Production Support Processes and SLAs : Document production support processes that encompass the full lifecycle of a delivery request through to the development team and a production release. Support defined SLAs based on severity and work with DevOps and Engineering to meet those SLAs. System and Application Deployments: Plan and execute application and database deployments following established processes with adherence to Corporate Change Management standards. Incident Management : Participate in the troubleshooting, and resolution of production issues in real time with timely communication to affected parties. Ensure that incidents are logged, tracked, and escalated as necessary . Monitoring Alerting : Implement and optimize monitoring tools to proactively detect issues and ensure the health and performance of production environments. System Stability Performance : Work closely with the development, infrastructure, and operations teams to ensure the stability and scalability of production systems. Recommend and implement improvements to increase system reliability. Root Cause Analysis (RCA) : Contribute to post-incident reviews, drive root cause analysis efforts, and ensure that lessons learned are shared across teams. Continuous Improvement : Engage in continuous improvement efforts by identifying gaps in the support process and implementing best practices. Optimize incident response times and overall system performance. Collaboration with Stakeholders : E ngag e with business stakeholders, product owners, and other cross-functional teams to ensure effective communication and resolution. Knowledge Management : Maintain and update documentation for support procedures, system configurations, and incident management. Create knowledge-based articles and ensure the team is well-trained on new systems and procedures. On-Call Rotation : Participate in on-call rotation for critical incidents, ensuring that production environments are supported 24/7 /365 . Job Qualifications: Required Skills Qualifications: Bachelor s degree in computer science, Information Technology, or a related field. 2 + years of experience in production support, system administration, or related technical roles with a focus on cloud-based systems management (GCP and Azure) Proven experience in a production support or IT operation team . K nowledge of incident management, system monitoring, and troubleshooting methodologies. U nderstanding of production systems, system architectures, and distributed systems. Hands-on experience with monitoring tools . Familiarity with scripting languages (e.g., Python, Shell) for automation and troubleshooting. Solid communication and interpersonal skills to engage with stakeholders. Ability to work under pressure and manage incidents in a fast-paced production environment. Proficiency in Windows/ Linux/Unix environments and system administration. Familiarity with CI/CD pipelines and tools (e.g., Jenkins, Git Hub ). Hands-on experience with .NET Core, .NET Framework, Apache, IIS, PowerShell, and Python for application support. Ability to query SQL databases for application troubleshooting, reporting and deployments. Additional technologies: JIRA, Confluence, Pager Duty, Uptrends, Teams, O365 Cotalitys Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates

Should have 3 months relevant inbound / customer service experience Involves Data Analysis careful scrutinizing of the details provided by the clients. Meet the Quality Standards and norms and recommend ways to improve the process based on the study conducted. Role also involves detailed data analysis. Knowledge of different QA Tools like Pareto, Run Charts, etc. will be an added advantage. Achieve process SLAs and MIS Report generation. The Candidate will also be responsible for share feedbacks through presentations in view of continuous process improvement. Maintain MISs and report scope of improvement. Achieve minimum Gage RR Specs. Candidate should be open for Rotational Shift. Ensure process improvement and adherence to maximum QA Scores. Ensure that targeted SLAs are achieved Manage team MISs to monitor and scale up skills and productivity. Excellent oral and written communication skills. Excellent client orientation Excellent dispute handling skills Fast learner Excellent Knowledge of MS Excel Excellent analytical Good knowledge of the web applications and their functioning (Internet Search Engines)

Job description We have a vacancy with below details, Role : Team member Experience -1-6 Notice Period : Immediate Joiners to 60 days Interview Mode : Virtual Work Mode : WFO Shift : night shifts (Must have ) Role & responsibilities I. JOB SUMMARY Monitoring of live and non-live video using in-house tools and dashboard Adjusting boundaries of events as content schedule shifts (events run long or short) Check & handle emails, chats, tickets and requests from Customer internal teams and vendors/providers Ensure programs, cases, posts or tickets are handled within SLAs Unique ID findings in the third party database based on partner Metadata Daily tickets handling to triage the issues as per the given instructions Communicate with Client SPOC effectively with good articulation when required QA data preparation during new partner onboardings Daily/Weekly report submission Monitor and maintain the Operations within SLAs II. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Monitor and fix Customer TV schedule, Audio/Video issues within SLA Communicate and handle escalated issues and work closely with Customer internal, XFN teams and vendors/providers to resolve network/video issues Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail Escalate and communicate issues on time Perform other duties as assigned by management Manage all metadata requests as primary workflow, will be cross trained in 2 other workflows as secondary workflow Suggest workflow improvements based on practical implementation JOB SPECIFICATIONS III. WORK EXPERIENCE 2 -3 years of professional experience Prior experience in a live operations/time sensitive environment Willing to work in weekends and late evening/night shifts (Must have) Work Location - Bagmane Constellation Business Park - Mahadevapura, Bangalore 100% Work from office This is a BPO project and not IT IV. KNOWLEDGE, SKILLS AND ABILITIES Strong knowledge and experience with TV (live TV preferred) Strong knowledge of and interest in live sports (preferred) Good computer skills with experience with Chrome, Google Docs, and Google Apps Ability to triage, route issues to appropriate teams and follow defined processes Multi-tasking skills and ability to complete high priority tasks in a timely manner Must have the ability to pay attention to live streams for long-periods of time and attune yourself to cues in live streams signally the starts and ends of programs Able to perform basic troubleshooting and data gathering by asking relevant questions Good oral and written communication skills, ability to articulate network and video issues

Assists with report preparation initiatives to for various internal colleagues and data entry and oversight for internal databases and reference areas. Works to contribute to the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Supports team members by ensuring the timely and accurate production and tracking of invoices and pricing estimates and ensuing documentation. Collaborates with colleagues to field basic transactional or operational requests and gain insight regarding the reception of existing processes and transactional channels. Provides support for risk management identification processes and procedures. Supports senior level colleagues with special projects or initiatives by assisting with delivering changes and reporting on related performance. Handles basic procedural or operations related Insurance claims inquiries to maximize product and function value. Ensures quality delivery of services and full compliance with quality and operational standards. Possesses a basic understanding of the insurance business and the regulatory environment and the related procedural requirements for brokers and other key insurance agreement players.

Detailed JD (Roles and Responsibilities) Controlling Consultant (Senior Consultant). Should be well versed in configuration skills in key areas like Product Costing, Preliminary Costing, Sale Order Costing, Overhead Costing, Settlements, Project Systems and COPA Should have knowledge in Repetitive Manufacturing, Discrete Manufacturing with PP Integration Should have SAP S4HANA experience with integration skills of FICO with MM, SD, PP Integration Should have experience in at least 1 end to end Implementation in S4HANA Should have experience to handle AMS tickets with in the SLAs. Candidate should have experience in writing Functional Specifications independently and should have worked on Custom Objects build from Scratch to Deployments Mandatory skills SAP-CO

The purpose of this role is to execute deliverables in the research and content areas as assigned, adhering to published SLAs. Builds automated processes under guidance of Content & Research Manager. Job Description: Key responsibilities: Executes case study, graphic and slide production for content libraries Partners with editorial teams for copy editing and proofreading Executes QA processes to ensure accuracy and SLA achievement Executes industry and customer research, including competitive analyses, backgrounders and support for new business pitches Executes delivery of standard reports across a range of industries Leverages suite of intelligence tools to support pitch/business development needs across geos and LoBs Executes global, multi-market project requirements and presents research outputs to pitch teams Leads team members to deliver projects correctly and on-time Location: Pune Brand: Merkle Time Type: Full time Contract Type: Permanent

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Within our Database Administration team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. Your expertise will be crucial in configuring, installing and maintaining database management systems, ensuring that our systems are always running at peak performance. You'll also be responsible for managing user access, implementing the highest standards of security to protect our valuable data from unauthorized access. Responsibilities include: Monitor IT availability levels by comparing actual levels against targets and addressing shortfalls. In addition, you'll be a disaster recovery guru, developing strong backup and recovery plans to ensure that our system is always protected in the event of a failure. Your technical acumen will be put to use, as you support end users and application developers in solving complex problems related to our database systems. As a key player on the team, you'll implement policies and procedures to safeguard our data from external threats. You will also conduct capacity planning and growth projections based on usage, ensuring that our system is always scalable to meet our business needs. You'll be a strategic partner, working closely with various teams to coordinate systematic database project plans that align with our organizational goals. Your contributions will not go unnoticed - you'll have the opportunity to propose and implement enhancements that will improve the performance and reliability of the system, enabling us to deliver world-class services to our customers. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise Excellent hands-on experience with MSSQL. Over 8 years of experience. Extensive knowledge of all associated IPC processes. Strong understanding of SLAs, including their measurement, configuration, and reporting. Hands-on experience with installation, configuration, and troubleshooting of Log Shipping, Replication, Mirroring, and Cluster management. Hands-on experience with Windows Server Clustering. Experience with Azure and AWS database management. Understanding of Virtualization, Windows, and Linux platforms. Backup and Restore strategies, including Maintenance Plan configuration. Monitoring high availability setups to ensure synchronization. Strong understanding of application, database, and network integration. Experience with configuration and troubleshooting. Demonstrated experience in handling day-to-day server and operating system break-fix support, changes, and critical client-impacting situations. Preferred Technical and Professional Experience Experience with MongoDB and Postgres Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1

Role Proficiency: A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs Outcomes: Acts under very minimal guidance to achieve the following: Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence. Data: Analyze information enter and verify data following the SOP to ensure completion of the task. Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions. Be aware of any clients processor product updates and ensure 100% compliance towards the same. Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team. Able to handle and manage higher complexity tasks. Able to analyze processes and come up with ideas to automate them to increase operational efficiency. Measures of Outcomes: 100% Adherence to quality standards Adherence to turnaround time for response and resolution Completion of all mandatory training requirements 100% adherence to process and standards 100% adherence to SLAs where applicable Number of issues fixed and tasks completed Number of non-compliance issues with respect to SOP Production readiness of new joiners within agreed timelines by providing guidance Zero/No Client Escalations Outputs Expected: Processing Data: Processing transactions assigned as per SOPs Handling calls Voice: Handle customer support calls resolve issues and complete after-call work Production: Take calls (voice) or process complex transactions (data) Quality: Perform quality control for transactions processed by associates if required Reporting: Create reports prepare spreadsheets of daily transactions data entry in software/tool Report status of tasks assigned complying with project related reporting standards and process Productivity: Completion of tasks with zero errors. Take steps to improve performance based on coaching Monitors progress of requests for support and ensures users and other interested parties are kept informed. Issue Resolution: Identifies analyses and solves the incidents/transactions. Address any problems with the supervisor /QA to ensure maximum productivity and efficiency. Training: Attends one on one need-based domain/project/technical trainings as needed. On time completion of all mandatory training requirements of the organization and customer. Provide on floor training and one to one mentorship of new joiners. Escalation: Escalate problems to appropriate individuals and support team based on established guidelines and procedures. Manage knowledge: Consume project related documents share point libraries and client universities Communication: Share status update to the respective stakeholders and within the team Collaboration: Collaborate with different towers of delivery for quick resolution (within SLA); document learnings for self-reference. Collaborate with other team members for timely resolution of errors Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process; consult with mentor when in doubt. Adherence to defined processes. organization' s policies and business conduct. Skill Examples: Customer Focus: Focus on providing prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. Attention to detail to ensure SOPs are followed and mistakes are not knowingly made Team Work: Respect others and work well within the team. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice) Typing Speed with 15WPM and 80% accuracy Make rule-based decisions and judgments based on guidance from Lead Analytical ability to understand the larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Willingness and ability to learn new skills domain knowledge etc. Sr. Process Associate Quality Auditor SME Frontline resource - Voice/Backoffice Quality Auditors SME Knowledge Examples: Familiar with Windows Operating Systems MS Word MS Excel. English comprehension - Reading writing and speaking Domain knowledge based on process (healthcare banking investment F&A retail customer support etc) Fair understanding of customer infrastructure ability to co-relate failures. Familiarity with work allocation and intake functions Experience level - 2 to 5 years Additional Comments: We are seeking a dedicated and detail-oriented Accounts and Finance Assistant to join our team. The ideal candidate should have a solid foundation in accounts and finance, preferably with a commerce background. Key Responsibilities: - Assist in the preparation and maintenance of financial records. - Support the finance team in daily accounting tasks. - Manage accounts payable and receivable. - Reconcile bank statements and financial transactions. - Assist in the preparation of financial reports and statements. - Ensure compliance with financial regulations and standards. - Utilize Microsoft Outlook and Microsoft 365 for communication and documentation. Qualifications: - Graduation/Post Graduation in Commerce or related field. - Basic knowledge of accounts and finance. - Proficiency in Microsoft Outlook and Microsoft 365. - Strong analytical and problem-solving skills. - Excellent attention to detail and organizational skills. - Ability to work independently and as part of a team. Required Skills Accounting,Operations,Read and Write

Good Communication Skills Typing skills - 20wpm with 80% accuracy Analytical Thinking Comfortable working for a voice process & ok with Rotational shifts Qualification : Undergrad/ Graduate Freshers Duties & Responsibilities : Meet daily/weekly/monthly production & quality as per project SLAs /Timelines Responsible for follow up with the Insurance companies on outstanding accounts receivable on behalf of doctor s/physicians/ RCM companies in USA. Production and Quality targets to be met daily. Identifying, correcting the billing errors & resubmitting it to the insurance companies.