386 Slas Jobs - Page 15

Job Description - Senior Onboarding Support Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Breadyto make a change As Onboarding Support, your role is pivotal in actively supporting the productivity goals of our internal teams and the overall success of our customers using the Toast platform. This team is responsible for supporting the Toast customer journey, enhancing customer relationships, and improving their experience with Toast. Description We are looking for Onboarding Support team members to work cross-functionally with many different Toast Teams to support our customers. Training will be provided on our software and its functionality! Role Leverage deep product knowledge and customer service expertise to execute on workflows for different teams and departments Efficiently hit SLAs for each task assigned Ability to juggle a variety of tasks at one time with competing deadlines Drives continuous improvement in the Customer onboarding teams to identify and implement enhancements Build strong relationships with your teammates both locally and globally to promote process understanding, technical troubleshooting, and continuous learning about new product features and updates Maintain open communication with the team (both onsite and offsite) addressing concerns and suggestions Actively pursues new opportunities with an open mind and is comfortable in a high-change environment Actively seek and embrace coaching opportunities to enhance individual performance Open to learning from peers and teammates both Manage the use of Salesforce.com, Zendesk, JIRA, Asana and all related applications. Skill Set 3 - 6 years of experience in a professional customer service environment, serving internal customers Potential to work in Night Shift / US Shift (06:30 PM - 04:00AM ) Determine, review criticality, and help the customer with meaningful responses. Record issues and solutions to troubleshoot guides. Experience working in goal and task-driven roles and proven record of hitting SLAs Strong analytical and problem-solving skills and Excellent verbal and written communication skills Proficiency in Google Suite of products Must be a quick learner with good analytical skills. Should be a Self-starter with excellent interpersonal skills. Good oral and written communication is required. We are Toasters Diversity, Equity, and Inclusion is Baked into our Recipe for Success. At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

Acceptance to work in General / Rotational shifts (11 am to 8 pm General shift). Flexibility to work over weekends or stretching shift hours as and when needed. Should be committed and reliable to work under high pressure to meet timelines. Workflow coordinator - SPOC for multiple projects and communication management. Should have good interpersonal skills. Should be fluent in English with excellent verbal and written communication. Should be able to manage video/audio calls on a regular basis. Must be well versed with Computer skills and MS Office. Will be responsible for basic QC of the files and delivering them as per the SLAs (Training/Guidance to be provided). Manage daily reports, excel sheets, update and manage Tasks on portals as per the workflow. Should be able to prepare and present weekly reports (excel/PPT). Keep the Commercial team updated on status. Resolve any queries proactively. Ensure defined SLAs are regularly met. Flag any delays timely. Should be comfortable with Work from home and visit office when required. Be flexible to cross utilised and support other functions when required. Should have prior experience and strong ability to manage variety of delivery tasks.

Location: Bengaluru (Work from Office) Reporting To: Associate Director Supply Department: Retention Level: L5 Type: Full-Time About the Role: We are seeking a dynamic and detail-oriented Senior Manager Supply (Project Management) to oversee and drive the success of supply-side operations for our platforms. This individual will play a critical role in managing partnerships post-signing, ensuring smooth execution of campaigns, and acting as a key liaison between internal teams and our partners. The ideal candidate will bring strong project management skills, excellent relationship management, and the ability to operate in a fast-paced environment. Key Responsibilities: LMS Management: Oversee and manage our Lead Management System (LMS), ensuring timely follow-ups, tracking relationship milestones, and scheduling next meetings/touchpoints. Post-Signing Ownership: Take complete ownership of the project lifecycle after contract signing, including onboarding, delivery timelines, and partner satisfaction. Project Campaign Oversight: Plan and monitor campaign performance, ensuring adherence to SLAs, KPIs, and timelines. Contract Documentation: Ensure all necessary contracts, NDAs, and documentation are in place and up to date for every engagement. Proposal Documentation Support: Draft compelling proposals and documentation, often under tight timelines, to support ongoing or new initiatives. Review Preparation: Prepare reports, presentations, and updates for internal and external review meetings, actively participating in discussions and driving outcomes. Supply Planning: Forecast and plan supply requirements both before and after project conversion, ensuring all resource needs are anticipated and met. Stakeholder Communication: Maintain consistent and effective communication with internal stakeholders and external partners to align on goals and execution. Key Deliverables: Partner Onboarding Delivery: Ensure smooth post-signing onboarding and timely project execution with high partner satisfaction. Campaign Supply Management: Plan, launch, and track campaigns, meeting all SLAs, KPIs, and resource needs. Documentation Reporting: Maintain accurate contracts, proposals, and reports to support execution and reviews. What We re Looking For: 5 8 years of experience in project management, client servicing, or partner operations, preferably in tech, FMCG, or digital content domains. Proven track record of managing complex projects and cross-functional teams. Strong interpersonal and communication skills both verbal and written. Proficiency in tools like Google Workspace, Excel, project management software (Asana, Trello, Monday.com, etc.). Highly organized, with strong attention to detail and a bias toward action. Ability to multitask and thrive in a dynamic, fast-paced environment. Willingness to travel frequently within the assigned region.

Loan Servicing Manager - Associate role, a pivotal position within our Loans group. This role is integral to our team, offering the opportunity to engage with various facets of banking operations. As a Loan Servicing Manager - Associate, you will be responsible for executing specific tasks and requirements, contributing to the seamless functioning of our banking office. Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Loan Servicing Manager - Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). Your responsibilities will include supervising processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro Past Due Reconciliation while making a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution. Supervise processes including Deal Closing, Drawdowns, Rollovers, and more. Ensure adherence to QUALITY QUANTITY SLAs with a robust workflow model. Serve as the SME, handling complex queries and routing them to onshore teams if needed. Implement a Knowledge Management model with SOP maintenance and training. Drive 100% compliance with Process Policies, Guidelines, and Controls. Motivate and support team members to achieve their goals and identify high-potential employees. Identify alternatives and options for addressing issues and exploring scenarios. Collaborate effectively with colleagues, leveraging diverse skills to achieve goals. Identify training needs for process and soft skills to enhance performance. Ensure team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a bachelors degree with at least 10 years of relevant loan servicing experience in syndicated loans or the financial industry. Possess knowledge of loan systems like Loan IQ Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems. Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive projects effectively, showcasing strong people, performance, and escalation management skills. Preferred qualifications, skills and capabilities Influence and lead conversations effectively with stakeholders. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management. Cultivate strong interpersonal and communication skills for domain learning. Apply analytical thinking and problem-solving skills to challenges. Understand product lifecycle and area product management.

Who we are At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio s next Onboarding operations Specialist (L1). About the job Twilio is seeking an Operations Specialist to join the team that runs Twilio s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the worlds connectivity. Responsibilities In this role, you ll: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Log customer interactions and tag/categorize issues accordingly. Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Respond to and action incoming carrier partner notifications. Quickly and confidently triage complex issues to the Level 2 team. Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas. Work independently to troubleshoot/determine resolution for issues across the entirety of your teams domain. Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Ability to work in rotational shifts 5:30PM -2:30AM or 09:00 PM - 06:00 AM) Youre thorough, organized, and detail-oriented, and you re able to prioritize and execute multiple processes. Experience Required: 1 - 3 Yrs*( depending on candidature) Strong technical background need not apply Previous experience into Advanced Email writing, handling international escalations(voice, chat and email) International stakeholder handling Monitoring tasks and queues, ensuring SLAs aren t breached for self and the team Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded Previous experience into doing root cause analysis Ready to take up additional tasks depending on requirements You re empathetic and customer centric to the core. You re a clear verbal and written communicator. You re introspective and committed to continuous self-improvement. You re capable of learning quickly and mastering complicated systems. You re capable of working independently but also energized from working within a team and cross-functionally to achieve the companys goals. You re able to complete tasks in core areas within SLAs. Desired: Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage Location This role will be remote & based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com .

Key Roles and Responsibilities: Explore RazorpayX (mainly payroll) and its various app suites with first hand experience Handling of end-to-end merchant-related queries/concerns while also ensuring merchant satisfaction is met Report any merchant experience breakage on any front Ensure SLAs are met on Tickets and Chats as per the defined OKRs Consume and forward feedback to the respective channels along with suggestive measures, if any Coordinate and communicate with Product managers to resolve/enhance any product level asks/issues/bugs Work with the Financial Operations team for day to day payouts status update and redundancies Work with different Razorpay verticals to close any pending mechant issues Desired Skills and Experience: Have a knack of turning negative merchant experiences into a positive one Possess confident, articulate and professional spoken and written abilities Previously handled Merchant level communication, social media escalations, Merchant tickets and/or chats Able to quickly adapt to different needs that may arise Have the ability to take full ownership of the different tasks that will come your way

Responsibilities Key Deliverables: Monitor project milestones and dependencies to ensure timelines are met for all functional teams Provide a holistic view of milestones for tracking and escalate concerns to department heads/managers Facilitate escalation meetings with stakeholders when needed Act as the main point of contact for all presentations and reporting to the Senior Leadership team Have a good understanding of AI/ML/LLM technologies and their applications in an automotive business environment to enhance customer experience Prepare project progress review decks for leadership reviews, flag roadblocks, co-ordinate with stakeholders, and drive internal process efficiencies Demonstrate agility, collaboration, and foster a culture of continuous improvement Responsible for data analytics and deriving data-driven insights for the Vihaan Service CX project Experience Experience: Prior experience in project management and milestone monitoring Proficiency in preparing informative and visually appealing PowerPoint presentations for leadership reviews Familiarity with digitization, cloud architecture, and technologies like AI/ML/LLM in an automotive context Ability to foster a culture of continuous improvement and promote data-driven insights Strong communication skills to liaise with internal and external stakeholders effectively Demonstrated ability to drive process efficiencies and meet SLAs within project timelines Industry Preferred Qualifications

About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

Skilled in scoped apps, versioning, complex customizations, SLAs, script includes, notifications, and database views. Strong scripting; UI page experience is a plus. Pan India Location Mail:kowsalya.k@srsinfoway.com

Overview: Founded in 1988 and headquartered in Atlanta, Trimont ( trimont ) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit, We do this with a team of 400+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York and Sydney We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do, Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration, Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers, Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors, Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities There are no limits to what we as team members as an organization, can achieve together, Job Summary: This Position is responsible for activities related to servicing of commercial loan transactions, Setting up cash management accounts, monitor cash management triggers, and closing cash management accounts Administering funds performing loans through waterfall This process involves analyzing the account to ensure there are sufficient funds to process funds, reconciling funds in the Cash Management account, processing payment from the cash management account, disbursing operating expenses to the borrower, and distributing any remaining funds in accordance with the governing agreements, Responsibilities: Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing and approving disbursements, process and approve day to day waterfall, process trigger transaction, setup, manage and close cash management accounts adhering to procedures, Follow the procedure while processing and performing quality check to ensure process is audit ready, Maintaining procedure manuals, provide trainings and on job support to junior team members, Perform Quality reviews, provide timely feedback and help junior team members to improve their quality, Identify and execute transformation/automation project which brings efficiency to the business Collaborate with peers in both locations to execute day to day operations and ensure process SLAs are achieved Proactively identify risk and introduce appropriate control measures Execute control, checks, reconciliation and report the outcome to management on a daily basis, Participate in application testing whenever needed Managing the process in absence of FLM Required Qualifications: Require 3+ Years of experience in Commercial Real Estate Servicing, Money Movement, Approval experience in Domestic (US) or International Disbursements/Payments domains, Cashiering, Ability to identify and manage Risk, Strong verbal and written communication Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting, Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands, Strong work ethic and a sense of urgency, Skilled in managing sensitive information while upholding privacy, Handling workload and special projects efficiently, Ability to work both independently and within a team environment, Trimont is an equal opportunity employer, and were proud to support and celebrate diversity in the workplace If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members,

Are you a leader with a flair for devising strategies and driving your team towards successAre you an experienced and ambitious professional looking for an operations manager or assistant operations manager job in HowrahJoin us! Fusion CX in Kolkata is looking for an experienced assistant manager in operations to join our team in Howrah; who will manage a high-performing team for a rising company in finance. This job vacancy in Howrah offers you an opportunity to elevate your career in a global customer experience transformation company while optimizing the operation of a large team and delivering exceptional results in a thriving environment. If you have a passion for customer service and a strong background in operation management, apply now! Seize the chance to shine, grow, and advance your operation management career in Howrah with us. Job Requirements Key duties and responsibilities of an assistant manager in operations in Howrah: Leadership Team Management: Oversee the performance and management of multiple Team Leaders and large teams of indirect reports. Also, the operation team leader must possess the ability to efficiently manage operations across multiple shifts, such as Day, Evening, and Night schedules, with minimal supervision. Client Communication Escalation Handling: Utilize exceptional written and verbal communication skills to interact with clients, handle escalations efficiently, and ensure client satisfaction with minimal oversight. Strategic Collaboration: Coordinate and collaborate with clients and internal Operations teams to analyze processes and provide valuable insights that drive project success. Performance Monitoring Improvement: Monitor and drive client-driven SLAs and KPIs, such as Quality and Productivity. In addition, ensure all teams consistently meet or exceed required performance thresholds. Reporting Analysis: Compile, analyze, and publish detailed reports on team performance, providing actionable insights to senior management for continuous improvement. Job Requirements: Essential attributes and qualities of an ideal candidate for the role of assistant manager in operations in Howrah: Experience: Must have 2+ years of experience working as an Assistant Manager with ability to help the company monitor and achieve business goals . Communication Skills: Outstanding written and verbal communication skills, essential for effective client interaction and escalation management with minimal supervision. Team Management: A proven experience managing at least four team leaders and more than eighty indirect reports. Also, the ideal candidate for the operation TL role must be able to manage operations across multiple shifts efficiently. Strategic Insight: Ability to collaborate with clients and operations teams to provide meaningful insights into projects and processes. Performance Monitoring: Expertise in driving SLAs and KPIs such as Quality, Productivity, etc., ensuring teams consistently meet and exceed performance targets. Leadership Accountability: Demonstrated ability to take responsibility for the overall performance of reporting teams, ensuring alignment with business goals. Reporting: Proficiency in compiling and publishing comprehensive reports on team performance. Why Join Us If you are searching for rewarding assistant operation manager jobs in Howrah to build your career with a global BPO, join us as an assistant operations manager for a leading finance client. At Fusion CX, we offer a supportive and collaborative work environment where your leadership skills will be recognized and rewarded. With competitive salaries, opportunities for career growth, and a dynamic team, this job vacancy in Kolkata will offer you the tools you need to succeed and advance your career in a leading customer experience company. So, join us and take the next step in your professional journey!

Zensar Technologies is looking for Service Delivery Analyst to join our dynamic team and embark on a rewarding career journey. Monitor and manage the end-to-end delivery of IT or business services to ensure high performance and customer satisfaction. Analyze service metrics and performance data to identify issues, trends, and areas for improvement. Collaborate with internal teams to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met. Handle escalations, resolve service-related problems, and implement solutions to prevent recurrence. Prepare and deliver service reports, dashboards, and documentation for stakeholders. Support continuous improvement initiatives by identifying opportunities for process optimization and automation. Liaise between clients and technical teams to ensure clear communication and efficient service delivery.

Infostretch solutions Pvt. Ltd. is looking for Video Labeler to join our dynamic team and embark on a rewarding career journey. Review video footage and accurately annotate data for machine learning models Follow specific guidelines for object detection, classification, and tracking Maintain consistency and quality in annotations Collaborate with QA teams to validate labeled data and improve accuracy

About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

SUMMARY Job Title: Healthcare Claims Associate German Language Location: Powai, Mumbai Experience Level: 1 6 years Employment Type: Full-time Shift: UK shift Job Summary: We are looking for a detail-oriented and multilingual professional to join our healthcare operations team as a Healthcare Claims Associate with fluency in German . The ideal candidate will be responsible for processing, reviewing, and validating healthcare claims in accordance with company policies and healthcare regulations. Fluency in German is essential as the role involves interpreting and processing claims originating from German-speaking regions. Key Responsibilities: Review, verify, and process healthcare claims using internal systems. Analyze submitted medical documents and ensure compliance with insurance policies. Translate and interpret medical and insurance documents from German to English and vice versa. Communicate with German-speaking clients, hospitals, or insurance providers as required. Identify and flag any inconsistencies or fraudulent claims. Collaborate with internal teams to resolve claim issues and escalate when needed. Maintain accurate records and documentation of all claim activities. Ensure adherence to SLAs and quality metrics. Qualifications & Skills: Bachelor's degree in Healthcare, Business Administration, or a related field. Fluency in German (B2/C1 level or higher) verbal and written. 1 6 years of experience in healthcare claims processing or insurance domain preferred. Strong understanding of medical terminology and healthcare billing systems. Familiarity with ICD, CPT codes, and healthcare regulations is a plus. Excellent communication, analytical, and problem-solving skills. Ability to work in a fast-paced and deadline-driven environment. Experience with tools like Facets, QNXT, or other claims adjudication systems is a plus. Preferred: Certification in German language (Goethe, TestDaF, or equivalent). Experience working with European or German healthcare clients.

Job Summary We are looking for a dedicated HR Specialist to join our ever-evolving team. HR Specialists play a crucial role within our organization, serving as a link between our company and HR practices. Your primary role will be to support employees, managers, and alumni of NetApp by providing an excellent HR service experience across a broad range of HR subject matter areas. Our ideal candidate is an individual who is detail oriented, has excellent communication skills and who is well versed in HR functions and procedures. Our goal is to provide a smooth and friendly service experience while ensuring compliance and confidentiality are always met. Job Requirements • Knowledge or education of HR processes and best practices. • Familiarity with CRM and HCM systems. • Strong attention to detail regarding process and statutory requirements. • Good organizational and time management skills. • Excellent interpersonal, written, and verbal communication skills. • Unwavering confidentiality with employee matters and information. • Strong organizational and time management skills. • Proficient user of MS office applications including Outlook, Word, Excel, PowerPoin Job Functionalities: • Deliver a high level of customer service to candidates, alumni, employees, and managers to support all internal and external HR related inquiries or requests • Support new hires and internal transfers with onboarding • Proactively collaborate with subject matter experts (SMEs) and HR centers of excellence (COEs) to ensure efficient, accurate, and consistent support is provided to stakeholders for escalated inquiries • Complete transactions in HR systems to maintain accurate and timely employee information. • Identify areas of opportunity for self-service and process improvement • Assist exiting employees with a smooth departure process • Maintain high accuracy and attention to detail with digital employee records • Document case details clearly, accurately and on track with defined service levels (SLAs) • Establish and maintain a high level of knowledge of regional HR policies and practices and effectively communicate this to customers to ensure compliance and consistency • Assist in ad-hoc HR projects where required • Support cross regional processes Education 1-3 years of experience in customer-facing roles. 1-3 years of experience in Human Resources or equivalent education. Proven experience as an HR or customer service representative

Job Summary To provide and ensure the timely and high-quality service and deliverables to leading private equity and funds clients under the guidance and direction from supervisors, allocated to you on a regular basis. Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements. Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and areas of development. Support with the review and sign off NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. Support with the review of capital call and distribution workings along with notices and release to respective investors. Assist with conversion of Private Equity Funds from other accounting applications to Investran. Assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). This entails assisting in all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. To assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. Core Responsibilities Responsible for the preparation of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds clients. To ensure all deliverables are timely and accurate Acquiring knowledge of designated clients' requirements and deliverables. Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role Tasks & Duties Cluster Client Delivery Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables. Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements. To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant. Delivers consistent and quality information within the agreed timeframes. Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines. To be knowledgeable with the components of the reports generated by the appropriate platform/s. To be able to review outputs and all other deliverables prepared. To address review comments. Takes ownership, prepares and replies to cluster/Client/Investor’s queries within 24 hours. Escalates any job-related issues and concerns to the appropriate authorities in a timely manner. Provides support to the rest of the team and other teams, as needed. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked knowledge and understanding of the clients’ agreements, Sets up, monitors, updates and closes all deliverables via the workflow planner Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Reports any breaches, complaints or errors to appropriate authorities in a timely manner. Assists in the preparation of error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Being Resilient - Rebounding from setbacks and adversity when facing difficult situations Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Customer Focus - Building strong customer relationships and delivering customer-centric solutions Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals Manages Conflict - Handling conflict situations effectively, with a minimum of noise Interpersonal Savvy - Relating openly and comfortably with diverse groups of people Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics

Manage end-to-end buying of raw material for the hardware category against customer orders to respective WH or manufacturing vendors from suppliers Recommend correct products and alternatives to the designer to meet the customers requirements Align supplier onboarding for new products and brands in coordination with the sourcing team Coordinate fulfillment through order management and warehouse/logistics team to ensure SLAs are maintained at PO/Customer level Be a single point of contact for any hardware-related queries or concerns Support production and installation teams for product-related queries Maintain dashboard for performance and continuously improve SLAs Timely address the customer and vendor escalations and contribute to better customer experience Job Requirement 5+ years of work experience in supply chain of Modular Hardware Strong technical knowledge of Hardware products Must have skills in Excel to manage data for dashboards and monitor consumption Strong analytical skills and a data-driven decision making mentality Vendor negotiation skills are desirable Skilled in working on projects with multiple stakeholders Extremely high level of ownership Excellent written and verbal communication skills

Job Description: Perform and support finance and administrative activities for DXC client . This will include O2C/P2P/R2R or other activities and the employee/candidate should have experience in any of these areas. Should be a team player with positive attitude , career aspiration , good communication skills (Oral and written) and willing to own and deliver the work with highest possible quality. The candidate should be flexible to work in shifts and when ever required put extra time and effort to meet client expectations and SLAs. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

SUMMARY Opening for service desk role for Hyderabad location for Fresher and Experience both, Salary upto 7 lpa Job Title: Service Desk Associate Location: Hyderabad, (Work from Office) Fresher Salary: 3.5 LPA Experience Salary: Upto 7 lpa Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Hyderabad We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided also Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits: Competitive salary of upto 7 Lpa Relocation bonus for candidates moving to Hyderabad Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support. Interested candidates can apply now! Benefits IJP: Internal job promotion Both way cab facility will be provided

Positions Available:- Recruitment Manager-Engineering(Aerospace & Defense/Automotive)/IT Prior US Staffing/US Recruitment experience in Engineering/IT domain will be considered Role & responsibilities Assign requirements as soon as they come in from the VMS. Work with RM and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-9 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS. Anu Sharma Lead-TA-HR ICONMA LLC

About VSM Software VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals,we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals,we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

The incumbent will be required to be a part of Remittance Operations function., responsible for processing various types of transactions in the assigned process and assist process FLM to maintain process health and SLAs. Process billing and remit related requests for various MetLife products across Small, Regional and National markets Follow up with required stakeholders for additional/ missing information or any other relevant task that is important for drawing closure on a case Ensure that the allocated inventory/ tasks are completed within recommended timelines and accuracy thresholds Build excellent business relationship with customer groups, peers and seniors Able to work as a natural team-player in the business functions Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution Responds promptly and calmly to changing events and situations Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with Bachelor s degree (Any Stream) or diploma with a minimum of 15 years of education Professional with 1 - 3 years of work experience in Insurance industry preferably under Insurance Good knowledge of MS office - Excel, Word, PowerPoint, Microsoft teams, Outlook Email interpretation skill Excellent communication (Written & Verbal) and comprehension skills Ability to work various shifts within hours of operation. Flexibility is a must, as shift can/ will change to meet business needs.

Detailed JD (Roles and Responsibilities) At least 8 years extensive experience in SAP SD including S/4 HANA Implementation/Supports Must possess good communication skills with the ability to understand business processes and translate the same into SAP Solution Must be strong in Order-to-Cash processes, pricing and billing and delivery processing Must have participated in providing designs for RICEFW elements Should have experience in an EDI environment; iDoc processing Should have experience in the integration SD with MM,FICO PE Should have strong SAP Standard configuration knowledge and good SAP project process knowledge Monitoring the tickets ques and managing the same within the SLAs Mandatory skills SD