855 Slas Jobs - Page 14

You should have strong expertise in Object-Oriented Analysis and Design, as well as system integration skills. Your proven track record in Pega implementation should have a specific focus on BPM (Business Process Management). It is essential to have experience with various Pega features and rules such as Flows, Activities, User Interfaces, Flow Actions, Agents, SLAs, Correspondence, Single-Sign-On, External Authentication, PRPC security, Reports, Listeners (File, MQ), Connectors, and SOAP services. A comprehensive understanding of the full PRPC implementation cycle, including enterprise class structure and rule sets design, is required. Familiarity with development methodologies such as Agil...

As a Delivery Operations Analyst at Accenture, you will be involved in Treasury services for retail business, working closely with the client's business unit to provide financial accounting support and Treasury reporting. Your responsibilities will include ensuring timely and accurate completion of tasks such as bank postings, reconciliations, and market-specific activities. You will play an active role in identifying process improvement opportunities, meeting SLAs and KPIs, and escalating any issues to the team lead. It is essential to keep abreast of new market rules and maintain up-to-date standard operating procedures. Additionally, you will engage in regular performance tracking session...

JobDescriptionOwnership of theapplication production support for the IT applicationsLead ApplicationSupport L1&L2 across the applications from the end user perspectiveForm , maintainand manage a capable IT application support team Ensure welldocumented SOP/checklist and execution same as per the expected timelinesOwn disasterrecovery of applications with close co-ordination with infra team Ensure expectedSLAs ,turned around time requirements linked to incidents ,changes ,problems inproductionManage theapplication deployment in productionLead andpriorities the application support teams work load Manage and Ownthe Problem Management ProcessMaintainapplication monitoring , performance tuning an...

The Colleague provides comprehensive telephone, email and webchat support directly to clients by: Accurately answering queries and questions by following procedures correctly and meeting agreed deadlines Following client specific requirements to meet each clients exact needs Delivering a high level of Customer Service for all internal and external customers Applying the processes and procedures of the team in daily work Achieving team and individual targets (KPIs, SLAs, quality targets) Reviewing and updating procedures and documentation Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues...

About ATECH Cloud (Cloudzen 365) Atech is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas: Azure infrastructure managed service Modern Workplace: Office 365, Microsoft365, and Azure Virtual Desktop Managed Security and SOC with Microsoft Defender, Sentinel Company website link: https://atech.cloud/ Role Scope Job Title : Technical Service Desk Team Leader (India) Dept : Operations Team : Service Delivery / Support...

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. RESPONSIBILITIES Handling customer complaints, provide appropriate solutions and alternatives within the time limit. Following up to ensure proper resolution. Ad...

Perform and support finance and administrative activities for DXC client . This will include O2C/P2P/R2R or other activities and the employee/candidate should have experience in any of these areas. Should be a team player with positive attitude , career aspiration , good communication skills (Oral and written) and willing to own and deliver the work with highest possible quality. The candidate should be flexible to work in shifts and whenever required put extra time and effort to meet client expectations and SLAs.

Job Summary We are looking for a dedicated HR Specialist to join our ever-evolving team. HR Specialists play a crucial role within our organization, serving as a link between our company and HR practices. Your primary role will be to support employees, managers, and alumni of NetApp by providing an excellent HR service experience across a broad range of HR subject matter areas. Our ideal candidate is an individual who is detail oriented, has excellent communication skills and who is well versed in HR functions and procedures. Our goal is to provide a smooth and friendly service experience while ensuring compliance and confidentiality are always met. Tobe successful you must be estremely cust...

Role and Responsibilities: Conduct security risk assessments, monitor organizational compliance, and ensure effective prioritization and remediation of cyber risks within agreed SLAs. Identify cloud-related risks, assess business impacts, and develop actionable mitigation strategies aligned with governance and control measures. Perform audits, manage gap analyses, and ensure compliance with standards like ISO/IEC 27001, PCI DSS, and NIS 2, including readiness and monitoring activities. Develop and maintain a corporate-wide Business Continuity Plan addressing recovery and emergency response, ensuring alignment with business and regulatory requirements. Create, implement, and maintain security...

As a ServiceNow Senior Developer specializing in Request Management & App Engine squad, you will play a crucial role in the successful execution and maintenance of scoped applications. You must have a strong background in moving applications through versions and implementing complex customizations. Your expertise in script includes, SLAs, notifications, inbound actions, and database views will be essential for the smooth functioning of the applications. The ideal candidate will possess solid ServiceNow scripting credentials and have experience working with UI pages. You should be able to excel both as an individual contributor and as a collaborative team player, showcasing an adaptable work ...

As a seasoned Customer Relationship Manager (CRM) with over 5 years of experience in client servicing and operational coordination within the facility management industry, you will play a critical role in ensuring high client satisfaction, seamless service delivery, and strong internal coordination across soft and hard services. Your solid understanding of facility management operations and proactive approach to managing client relationships will be key to your success in this role. Your key responsibilities will include serving as the single point of contact for assigned clients to ensure high levels of client engagement and satisfaction. You will oversee day-to-day operations across facili...

As an Operations Assistant Manager in the Multi-site Integrated Facility Management (IFM) industry, you will play a crucial role in ensuring the smooth day-to-day operations and service delivery excellence across various client sites. With a minimum of 8 years of experience in operations or facility management, including at least 3 years in a multi-site capacity, you will be responsible for overseeing site operations, client relationships, team management, and process improvements. Your primary responsibilities will include managing facility operations at multiple client sites, monitoring service quality, and performance, conducting regular site visits to ensure compliance with SOPs, KPIs, a...

As an operational leader at Cerence Inc., your responsibilities will include coordinating major incidents, managing knowledge for the team, ensuring customer expectations are consistently met, overseeing problem management activities, onboarding new processes, and validating daily tickets and supporting documentation. You will also be involved in team leadership by conducting new hire interviews, mentoring incident managers, monitoring team performance, and supporting the Operations Centre Manager with shift administration for the Pune team. To excel in this role, you should possess a strong skillset in producing policies, procedures, reports, and metrics, along with at least 7 years of prov...

Genpact is a global professional services and solutions firm dedicated to shaping the future through the delivery of outcomes. With over 125,000 employees in more than 30 countries, we are driven by curiosity, entrepreneurial agility, and the commitment to create lasting value for our clients. Our purpose, which is the relentless pursuit of a world that works better for people, empowers us to serve and transform leading enterprises, including the Fortune Global 500. We leverage our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI to drive success. We are currently seeking applications for the role of Management Trainee - S2P Operati...

The Group Procurement team at LSEG is undergoing a transformation following the acquisition of Refinitiv in 2021. As part of this integration program, the aim is to merge and enhance the procurement functions of both companies, creating a unified and exceptional Group Procurement Team. The primary focus of Group Procurement is the management of third-party suppliers to provide the necessary skills for various company projects. The team's goal is to streamline the process of doing business with LSEG, viewing suppliers as a source of competitive advantage rather than just a cost consideration. Key characteristics of the Group Procurement organization include managing a supplier spend of approx...

At Medtronic, you can embark on a lifelong career dedicated to exploration and innovation, all while advocating for healthcare access and equity for all. In this role, you will have the opportunity to lead with purpose, dismantling barriers to innovation in a more connected and compassionate world. As the Program Manager, IT Services, your main responsibility will be to ensure operational excellence and continuous improvement from Medtronic's third-party technology service providers. This includes managing daily interactions with large Managed Service Provider (MSP) and Business Process Outsourcing (BPO) firms, overseeing contracts and supplier relationships to optimize performance and value...

As a member of our dynamic and innovative team at Coates Group, you will be part of a global technology company that focuses on creating personalized and engaging customer experiences through digital hardware, content management systems, and industry-leading signage solutions. For nearly 60 years, our solutions have facilitated impactful connections between some of the world's leading brands and their customers. While we take pride in our past achievements, we are continuously evolving and just getting started on our journey. With a global presence in over 50 markets and nine offices worldwide, including our headquarters in Sydney, Australia, Coates Group embodies the values of a family-owne...

Are you prepared to elevate your Problem Solving and Customer Service skills to the next level Join our dynamic team as a Service Success Specialist in Mumbai and become a valuable part of a fast-paced and supportive work environment! The role involves managing Technician Dispatches, coordinating resources for service tickets, ensuring compliance with SLAs, and facilitating seamless communication among clients, technicians, and stakeholders. You will be responsible for operating our in-house developed ITSM tool and client portals, playing a crucial role in our IT operations. Extensive training will be provided to equip you for success in the position. As a Service Success Specialist, your ke...

As the team leader for Employee Relations in the People Services & Solutions team at LSEG, you will have a crucial role in overseeing the seamless execution of global Employee Relations processes and policies. Your responsibilities will include establishing a new team of specialists to handle queries from people leaders, offering ER expertise in collaboration with the ER COE and people partners. You will be leading a team that provides first-line ER support to people leaders on various employment-related issues, ensuring that quality and timeliness standards are consistently met. Additionally, you will provide advice and guidance on a wide range of employee relations topics, actively identif...

Executive Summary: Candidate who has at least 2+ years' experience in working in a US patients logistics and planning based company Should be sound in United States geography at state and county level Possess excellent communication and negotiation skills Analytical skills should be decent too involving studying performance trends and making decisions accordingly Experience in working on Power BI would be an added advantage. Key Responsibilities: Providers planning based on client goals and capacity Maximizing screenings and increase home visits for providers Daily member inventory review and membership release Oversight on deliverables and internal audits Strong coordination with other cros...

Business Title: Associate Team Lead RTR Global Department: Finance RTR Role Purpose Statement: We are seeking an accomplished candidate with 4+ years of experience to work in RTR vertical managing InterCompany, Fixed Assets, Balance Sheet Reconciliations, and Compliance, Main Accountabilities: Managing InterCompany reconciliations, settlements and reporting, Maintain end to end Fixed Asset (FA) register including CIP tracking and foot notes reporting at month end, Process Fixed Assets additions, transfers & disposal requests and monitoring the accounting accuracy, Reconciliations of Bank / Balance sheet Accounts as per the timelines governed by policy, Complying with Sarbanes Oxley Standards...

Exciting Opportunity for DFT Engineers ! Elevate your career with Digicomm Semiconductor Private Limited and take the next leap in your professional journey Join us for unparalleled growth and development, Role Description Should have good post silicon DFT bring up and debug experience, Hands on in multi-vendor DFT tools, Create test plan for complex ASICs and drive the DFT implementation, Ability to guide people, multiplex many issues and set priorities, Qualifications:BTECH/MTECH Experience:The Engineers with 2 to 8 years of Experience

Title: Senior Executive Custom Field 2: 2660 Location: Bavla, Gujarat, IN Country/Region: IN State: Guja City: Bavla Company: Dishman Carbogen Amcis Limited Business Unit: General Travel Description: Preparation of DMF / ASMF / CEP dossiers as per the ICH M4 CTD/eCTD guidelines, Preparation of response to queries raised by various regulatory agencies & customer, Preparation of Applicants Part of ASMF as per customer requirement and restricted part of ASMF as per regulatory requirement, Initiation of activity for timely notification / prior approval from regulatory agencies in case of any changes required to the existing DMF / ASMF / CEP on ongoing basis Initiation & preparation of renewals o...

Job Summary Assists the Manager in the management and oversight of a service delivery team handling the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), by providing guidance and leadership to the Indian CoSec Team Assist the Manager of the team in leading, organizing, coordinating, developing, monitoring the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed. To facilitate and assist various administration processes of complex clients and conduct all work in accordance with IQ-EQ India and IQ-EQ Group policies and procedures. Assists the Manager – Fund Corporate in performing review of cor...

Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution. Queries may be related to all the three areas (AP, Payments Processing, Times & Expenses) Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. Collaborate with the Service Management team to understand and effectively implement SLA. Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case; Desired candidate profile: German lang...