855 Slas Jobs - Page 11

Business Continuity Manager 7+ Yrs Exp Business Continuity Upto 25LPA (Open to any Shift) Skill:Project Management, BCMS, Vanguard account (business, processes, etc.) a plus ISO 22301 certification experience a plus mansikohliimaginator@gmail.com Required Candidate profile BCM is a very small team so involvement with most activities is expected – BIAs,BRPs,SLAs, incidents, program/policy documents, ISO 22301 certification activities/support. Immediate OR 30 Days Notice

Job: Team Lead - BPO Salary: 25000/- 30,000 / month Experience: 2-4 years in BPO, Calling Exp is mandatory Team Size: 200 agents Working days - 6 Days Key Responsibilities Lead, coach & manage a team of ~200 agents; handle attendance, shifts, and performance Track KPIs (productivity, quality, turnaround), meet SLAs & targets Prepare MIS / Excel reports (daily / weekly / monthly); analyse data for trends & gaps Handle escalations; ensure quality & compliance with SOPs / client guidelines Work with Training / HR / Quality teams for process improvement Required Skills Strong MS Excel + MIS / Reporting skills Good communication & interpersonal skills Leadership / people management experience Det...

You will be responsible for reviewing T&E reports in the expense tool as per the Global T&E policy and ensuring that expenses align with internal and external Regulatory/Tax requirements. Additionally, you will create Business Reporting, handle various processes including the corporate card management program and accounting review, and ensure all processes adhere to agreed SLAs and T&E controls. Furthermore, you will prepare monthly reports of the processes handled and be accountable for developing and maintaining key Metrics that drive the success of the T&E program. Your role will also involve continuous improvement of processes, developing a relationship framework with Internal customers ...

As an Executive - Software Testing at Malabar Head Quarters, your role involves responding to user inquiries and troubleshooting application functionality, usage, and configuration issues through various channels such as phone, email, and ticketing system. You will gather information from users to understand and document the problem, including error messages, steps to reproduce it, and system specifications. Key Responsibilities: - Identify and resolve common application-related problems using knowledge bases, documentation, and available resources - Escalate complex issues to higher levels of support - Adhere to service-level agreements (SLAs) for prompt response times and efficient problem...

1. Cluster Logistics Operations Management - Oversee day-to-day logistics operations for the cluster, ensuring all activities are aligned with company standards and operational goals. - Collaborate with the Cluster Leadership team to create and implement strategic initiatives aimed at optimizing logistics performance. 2. KPI Establishment and Monitoring - Develop, monitor, and report on key logistics KPIs, including:- Order vs Execution Rate – Ensure alignment between customer orders and delivery execution. - TAT (Turnaround Time), OTIF (On Time in Full), and Customer Service Metrics to measure service level achievements. - Use data-driven insights to improve process efficiencies and ensure ...

Provide L3 support and lead issue resolution for SAP VIM . Must have hands-on experience in VIM implementation within manufacturing companies. Manage configuration, workflows, and integration with SAP MM/FI. Drive functional/technical analysis, testing, and documentation. Collaborate with business users to ensure smooth invoice management processes. Work with cross-functional teams to resolve complex VIM -related issues. Ensure compliance with project SLAs and deliverables.

Role & responsibilities 1.Application Support Provide day-to-day support for business-critical applications, ensuring stability and smooth operations. 2.
Issue Resolution & Escalation Handling Troubleshoot escalated application issues and coordinate with L3/engineering teams when required. 3.
Root Cause Analysis (RCA) – Perform in-depth analysis of recurring incidents to identify and eliminate underlying problems. 4.
Monitoring & Incident Response – Manage L2 monitoring tools, analyze alerts, and take corrective actions to minimize downtime. 5.
Production Sanity & Health Checks – Conduct regular system validations, log reviews, and sanity checks to ensure application availability. 6.
Documen...

As a SRE lead with 8+ years of experience, your role will involve providing strategic direction and technical expertise to ensure the ongoing success and reliability of the platform's and products. Key Responsibilities: - Support and provide guidance in designing, building, and maintaining highly available, scalable, and reliable SaaS infrastructure. - Lead efforts to ensure the reliability and uptime of the product by driving proactive monitoring, alerting, and incident response practices. - Develop and implement strategies for fault tolerance, disaster recovery, and capacity planning. - Conduct thorough post-incident reviews and root cause analyses to identify areas for improvement and pre...

As a Junior Service Desk Technician, you will be responsible for providing first-level technical support to end-users through various channels such as phone, email, and in-person. Your key responsibilities include: - Assessing and qualifying user requests - Diagnosing and troubleshooting hardware, software, and network issues - Assisting with the installation, configuration, and maintenance of computer systems and peripherals - Processing and executing demands/resolving incidents following existing procedures - Recording, tracking, and documenting incidents/service requests using the ticketing system - Ensuring timely resolution of incidents in accordance with service level agreements (SLAs)...

Role Overview: As a Contract and Vendor Management Specialist, you will be responsible for planning, tracking, and updating the contract inventory pipeline. You will assist with due diligence risk assessments, work with contract owners on Rfx preparation, and understand the vendor landscape and their capabilities. Your role will also involve contract approvals, administration, and ensuring vendor performance according to SLAs and other metrics. Additionally, you will be involved in reporting, analysis, invoicing, purchase orders, and network-related tasks. Key Responsibilities: - Plan and track contract inventory pipeline for renewals - Assist with due diligence risk assessments - Work with ...

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answe'red in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for - Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedu...

Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes Open to feedback and capable of working effectively in a team environment Prioritize customer satisfaction with a keen eye for detail Achieve consistent productivity and quality results in accordance with process guidelines and SLAs Maintain flexibility and readiness to adapt to frequent updates in US mortgage guidelines Strict adherence to Business Specified process workflows Complete all mandatory training promptly

EXL Services.com ( I ) Pvt. Ltd. is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process improvement and innovation strategy for client business Planning and execution of projects; managing process improvement program for client engagement(s) Act as business interface for client transformation teams, EXL transformation, technology and...

EXL Services.com ( I ) Pvt. Ltd. is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process improvement and innovation strategy for client business Planning and execution of projects; managing process improvement program for client engagement(s) Act as business interface for client transformation teams, EXL transformation, technology and...

Provide tactical and transactional support as part of the offshore Procurement Shared Services team. Provide tactical and transactional support as part of the offshore Procurement Shared Services team. Duties Responsibilities Review and process special PO requests per defined guidelines. This includes description-only, special handling, non-corporate service orders, and Capex orders. Process emergency order requests, where supplier email is on file. Prepare and issue Daily reporting including POs on Hold, new match exceptions, new item requests, and EDI exception reports. Work HP Service Portal tickets for PO Changes, Cancels, Status, and any other basic PO issues. Resolve issues and concern...

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and m...

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and m...

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and m...

Position: Senior Manager Motherhub Commercials Department: Commercial / Operations Experience Required: 5–8 years Education: Graduate / MBA in Finance preferred Key Responsibilities: Vendor & Supplier Management: Manage commercial terms with vendors, suppliers, and service providers. Cost Optimization: Handle rate negotiations, cost benchmarking, and drive cost-saving initiatives. Contracts & Agreements: Oversee contracts and agreements, including renewals, SLAs, and risk clauses. Billing & Payments: Monitor and validate billing, payments, credit notes/debit notes, and handle escalations. Reporting & Analytics: Prepare and review commercial dashboards and MIS reports. Vendor Performance: Ove...

Role: Senior Process Executive/Process Specialist Exp: 2+ Years Budget: 5.5LPA Location: Bangalore Flexible Shift Must Have: Fraud management, dispute resolution, or related operational roles. Immediate to 15 Days 8489756652 Ramya

Openings for tours & travel company We are seeking meticulous & proactive Contract Rate Upload Executive Hotel to join our team 1,3 years experience in hotel contracting, rate loading operations hotel extranets Juniper Required Candidate profile Must have exp in hotel contracting,extranets,juniper Exp with hotel mapping thirdparty hotel feed shift 10AMto7:30PM,12:30PMt10PM depending on requirements 9326067380/prajakta@peshr.com

SUMMARY Delivery Support Experience : 12 to 15years Qualification Finance and Accounting (Qualified or Semi Qualified) Roles & Responsibilities : Knowledge in Accounts Payable, Accounts Receivable and Record To Report (GL) Should have knowledge of Invoice processing to payment, Billing, Cash application, Collections Working knowledge in Bookkeeping, Intercompany reconciliation, Month/quarter/yearly close activities Coordinate with Finance and Accounting team to resolve issues. Experience working with external auditors to provide backup information Knowledge in VAT working and filing Zero-surprise delivery and ensure SLAs are met as agreed for customer. Delivery on attaining financial goals f...

15-20 years experience in the support and or implementation of Oracle EBS Excellent written and verbal communication skills, comfortable writing cohesive progress updates, meeting minutes, etc Functional and or implementation experience of the following modules: GL General Ledger, FA Fixed Assets, AP Accounts Payable, AR Accounts Receivable, SLA Subledger Accounting, PA Project Accounting 11i and R12 functional experience Experienced in root cause analysis using logs, outputs, troubleshooting behaviors and functional processes Sound analytical and problem solving skills, analyzing error messages, exceptions and researching Ability to work within and meet predefined SLAs Comfortable working i...

As an Assistant General Manager (AGM) Record to Report (RTR) at our company, your role will be crucial in ensuring accurate financial reporting, accounting, and stakeholder management. You will lead a team, drive process excellence, ensure compliance, and collaborate with stakeholders to deliver precise and timely financial results. Key Responsibilities: - Lead the Record to Report (RTR) function, overseeing month-end, quarter-end, and year-end closing processes. - Ensure accuracy in accounting, reconciliations, and reporting while adhering to accounting standards and internal control requirements. - Manage and review journal entries, accruals, provisions, balance sheet reconciliations, and ...

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, ...