386 Slas Jobs - Page 11

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day : This role is to ensure effective workforce management solutions to enable the company to achieve its business objectives in the most efficient and cost effective without impacting SLAs. As a prime focus towards improving contact center efficiency across the global this role with conceptualize, strategize and manage initiatives by delivering analysis that could improve efficiency without impacting SLAs. Also, should be able to produce reports to demonstrate from various tools. Analysts are accountable for interpreting the historical data and model best solution to gain efficiency. Based on historical data, analyze and develop recommendations to maximize efficiency What We re Looking For: Graduate with 5 to 7 years of experience in Workforce Management. Should be well versed with IEX, Avaya and Cisco tools Should be aware of all the WFM metrics (AHT, Service Level, Occupancy, Utilization, etc. Should be aware of workforce Management concepts from Global WFM point of view (Weekly hours / VTOs / Annualized hours) Should be strong in Database skills Generate report through multiple tools and analyze data Should be able to articulate point of departure until point of arrival for the recommendations Be adaptable and manage change in a dynamic business environment, including changes to GSD priorities, project scope and deliverables. Implement change to bring long term and sustainable benefit to the global service team. Should have excellent logical view Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

Positions Available:- Recruitment Manager-IT Prior US Staffing/US Recruitment experience in IT domain will be considered Role & responsibilities Assign requirements as soon as they come in from the MSP/VMS/Direct Clients. Work with Leads and Recruiter to get the requirements assigned as they come out of the system. Read the job description before assigning. Highlight the required skills for the job before sending it to the recruiter. If not enough info on the requirement or the rates are not appropriate, or any details are missing then work with the Account Manager to get additional info for the recruiting team. Analyze the availability of recruiters, check to confirm availability with the Recruiting Manager and assign the requirements to the available recruiters. Ensures requirements are assigned ASAP without any delay. Make sure submissions are made within 24 hours of the requirements being assigned or in lesser time for HOT reqs. Follows up with recruiters on submissions/updates. Quality checks of the resumes before submissions Accepts and rejects requirements in the system (VMS) Communicate all heads-up requirements from the Account Managers to the recruiting team. Liaison between Account Manager and Recruiting team members. Daily report generation on performance. Make recommendations and come up with strategies on how to improve delivery as well as our numbers on those clients. Make sure all the submittals follow and maintains client policies, procedures and guidelines. Auditing submissions as well as all activities around the assigned clients Monitor and follow up on all emails and other documents as well as communication on the clients assigned. Keeps track of interview notification emails and ensure AM's are sending interview requests on all candidates. Ensures offers are closed and sent out accurately and within time. Preferred candidate profile Prior recent US Staffing experience is mandatory at least 7-10 Years Perks and benefits Competitive Base Salary Lucrative Incentive Structure Rewards & Recognition KINDLY SHARE YOUR UPDATED CV TO anu@iconma.com; Call me on 7985915705 FOR MORE DETAILS. Anu Sharma Lead-TA-HR ICONMA LLC

Genpact, Allstate, Marsh, Gallagher, Xceedence, Renegade Insurance, TCS, Patra, Resource Pro, Chubb.

we'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs you'll be liaising with customers and businesses to accurately collect information in order to solve their queries you'll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis we're offering this role at senior analyst level What you'll do As a Customer Service & Operations Credit Analyst, you'll be responding to queries from customers promptly and tactfully within our SLAs. we're looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. Your day-to-day will include: Authorising and investigating all transactions to our KPIs Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience Supporting with process training and knowledge sharing in the team The skills you'll need In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. you'll also work we'll in a fast-paced environment and have good organisational skills for delivering to deadlines. you'll also demonstrate: An awareness of changes in trends, policies and regulations An understanding of our industry and its customers

An extraordinarily talented group of individuals work together every day to drive TNS success, from both professional and personal perspectives. Come join the excellence! Overview OTC- Billing- Collection & Billing Analyst will be responsible for collection & execution of billing activities, reviewing of contracts, and addressing client queries Responsibilities DUTIES & RESPONSIBILITIES: 1. Perform timely collection & accurate customer invoicing, revenue accounting & billing (inter / intra company transactions) for the specified region 2.Undertake on-time month end book closing & reporting; review & publish requisite MIS & schedules to the Managers/Senior Managers 3.Assist auditors during internal / statutory audits; Provide required data, documents & comments to the auditors 4.Ensure all the Billing & collection related operational areas are in alignment with procedural / legislative controls of the region & adhere to the agreed SLAs & TAT 5.Follows Desktop Procedures and adequate policies and guidelines in place, initiates Desktop Procedures updates whenever required and actively seeks for improvements 6.Ensure delivery of services as defined in the Service Level Agreement (SLA) /KPI s applicable for the role 7.Drive process efficiency through identification of improvement areas and utilizing industry best practices 8.Review contracts and address client queries as per defined SLAs Qualifications Must be B.com/ BBA If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Role & responsibilities Manage end-to-end procurement activities including sourcing, vendor negotiation, order placement, follow-up, and timely delivery. Ensure raw and allied materials are purchased from group companies and approved global suppliers. Develop and execute procurement strategies aligned with business goals. Maintain supplier relationships and develop a robust vendor base for all categories, including lubricants, machining tools, electrical components, jigs and fixtures, PPE, packaging materials, and leased equipment such as forklifts and reach trucks. Ensure compliance with applicable import/export regulations, taxation norms, and HSN code classification. Conduct cost analysis and price benchmarking to drive value and cost savings. Manage and guide the procurement team, ensuring professional growth, target achievement, and performance discipline. Enforce procurement policies and ensure alignment with internal controls, audit requirements, and statutory norms. Implement market research initiatives and explore new vendors to support cost optimization. Ensure timely processing of purchase requisitions, approvals, and maintenance of records for audit readiness. Liaise with logistics and freight service providers for effective material movement. Negotiate and finalize service-level agreements (SLAS), contracts, and payment terms with suppliers. Preferred candidate profile B. Tech/B.E. in Mechanical Engineering MBA in Materials Management/Operations/Supply Chain Experience - 10 to 15 Years Fluency in English, Tamil, Telugu, and Hindi is preferred Highly ethical and trustworthy Strongly compliance-focused Excellent communicators and negotiators Capable of leading teams with empathy and accountability Agile, analytical, and driven by process excellence Demonstrate strong leadership capabilities and the ability to manage and motivate a team of 3 to 8 employees. Costing and pricing methodologies HSN code and taxation norms applicable to manufacturing Warehouse procedures and inventory management systems Payment terms and global sourcing strategies Logistics, freight forwarding, and local vendor ecosystems

Cyber Defense Governance & Compliance Develop and maintain cyber defense governance frameworks, ensuring alignment with industry standards like NIST, ISO 27001, and regulatory mandates. Establish and enforce policies, procedures, and risk management guidelines for security operations. Conduct regular governance audits to assess cybersecurity effectiveness and compliance adherence. Security Metrics & Executive Reporting Design and manage cybersecurity Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure operational effectiveness. Generate Cyber Defense MIS reports, dashboards, and executive summaries for leadership and regulatory bodies. Provide actionable insights from security metrics, ensuring data-driven decision-making in cyber defense operations. Threat Intelligence & Risk Management Oversee integration of threat intelligence insights into governance frameworks to enhance risk mitigation strategies. Conduct risk assessments based on emerging threats, attack trends, and compliance gaps. Collaborate with security teams to refine incident classification models, response SLAs, and governance workflows. Cyber Incident & Crisis Reporting Establish standardized incident reporting protocols, ensuring compliance with regulatory requirements. Lead post-incident root cause analysis (RCA) and governance-driven improvement initiatives. Develop structured processes for incident escalation tracking, remediation follow-ups, and reporting accuracy. Process Governance & Operational Excellence Define and optimize cyber defense operational workflows, ensuring consistency in threat monitoring and response. Conduct SOC maturity assessments and provide governance recommendations to improve security posture. Enhance alignment between cyber defense strategies and business risk management goals. Cyber Awareness & Compliance Training Develop and execute cybersecurity training programs for risk, compliance, and executive teams. Conduct tabletop exercises and simulated security drills to improve organizational response readiness. Ensure continuous improvement in security awareness initiatives across stakeholders. Stakeholder & Regulatory Engagement Act as the primary liaison between cybersecurity teams, risk management, compliance, and executive leadership. Represent cyber defense operations in audit meetings, regulatory discussions, and board-level reporting sessions. Stay updated with evolving cybersecurity laws, frameworks, and global compliance requirements.

SUMMARY Job Title: Technical Support Service Desk Location: Coimbatore Salary: Up to 9 LPA Work Mode: Work from Office Shift: Rotational (5 Days Working, 2 Days Off) Key Responsibilities: Provide tech support via email, chat, and phone Resolve issues in web protocols, networking, system admin (Windows/Linux), APIs, SQL, and email delivery Analyze logs and use CLI for troubleshooting Document cases accurately Handle escalations with internal teams Improve support processes and knowledge base Mentor junior staff Participate in on-call support Requirements Familiarity with Google Workspace (GWS) and Google Cloud Platform (GCP) . Experience with BigQuery , cloud migration tools/processes. Exposure to scripting languages like Python, JavaScript, HTML . Relevant certifications are a plus: CompTIA Network+, Security+, Linux+ Microsoft Certified: Azure Administrator Associate Google Cloud Certified Associate Cloud Engineer Required Qualifications: Bachelor's Degree in Computer Science / IT / Engineering. 5 6 years of experience in technical customer support. Strong analytical, troubleshooting, and communication skills.

SUMMARY Job Title: Technical Support Service Desk Location: Hyderabad Salary: Up to 9 LPA Work Mode: Work from Office Shift: Rotational (5 Days Working, 2 Days Off) Key Responsibilities: Provide tech support via email, chat, and phone Resolve issues in web protocols, networking, system admin (Windows/Linux), APIs, SQL, and email delivery Analyze logs and use CLI for troubleshooting Document cases accurately Handle escalations with internal teams Improve support processes and knowledge base Mentor junior staff Participate in on-call support Requirements Familiarity with Google Workspace (GWS) and Google Cloud Platform (GCP) . Experience with BigQuery , cloud migration tools/processes. Exposure to scripting languages like Python, JavaScript, HTML . Relevant certifications are a plus: CompTIA Network+, Security+, Linux+ Microsoft Certified: Azure Administrator Associate Google Cloud Certified Associate Cloud Engineer Required Qualifications: Bachelor's Degree in Computer Science / IT / Engineering. 5 6 years of experience in technical customer support. Strong analytical, troubleshooting, and communication skills.

Job Summary To provide and ensure the timely and high-quality service and deliverables to the cluster clients for funds and/or corporate clients allocated to you on a regular basis. Concentrates on creating collaborative relationships and delivering consistent results by planning and prioritizing to meet work commitments. Expected to perform review of core processes, complex ad hoc work and all other client requirements. Provides consistent feedback on accuracy and timeliness of outputs made by the Accountants and Jr. Accountants. Responsible in assisting in the review and/or preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. Responsible in assisting in the review and/or preparation and completion of capital call and distribution workings along with notices and release to respective investors. To facilitate and assist with conversion of Private Equity Funds from other accounting applications to Investran. To facilitate and assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). This entails assisting in the review and/or preparation of all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. To facilitate and assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. Core Responsibilities Responsible for the review of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients. Responsible for the preparation of complex reporting requirements, when necessary. Manages and ensures the timely and accurate deliverables of Accountants and Junior Accountants. Acquire knowledge and to become SME's of designated clients' requirements and deliverables. Ensures and champions compliance by following procedures and checklists following SSAE and other similar statutory requirements. Proactively seeks adequate training, feedback and support in both technical and non-technical aspects of the role. Assist in the development of the technical competencies of Accountants and Junior Accountants through providing feedback on their deliverables. To be able to effectively communicate and relate with the various stakeholders of the team. Submits cluster client requirements after thoroughly being reviewed. Tasks & Duties Cluster Client Delivery Acquires and shares knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables. To confirm the complete information, data and supporting documents are received for the review/preparation of the needed requirements. To escalate and to request from the cluster counterparts any missing information. Delivers consistent and quality information within the agreed timeframes. Coordinates with the cluster the deadlines (and any changes) of deliverables then plans and assigns the workload to the team. Prepare, completely review, and ensure the quality of the assigned clients’ deliverables within the agreed timelines. To be knowledgeable with the components of the reports generated by the appropriate platform/s, when necessary. Reviews the reports generated by Accountants and Junior Accountants. To be able to review outputs and all other deliverables prepared. Ensures review comments have been addressed. To address review comments of complex clients Ensures that the team takes full ownership, prepares and replies to cluster/Client/Investor’s queries within 24 hours. Escalates any job-related issues and concerns to the appropriate authorities in a timely manner Provides support to the rest of the team and other teams, as needed. To act as an alternate for Assistant Managers based on business needs Communicates review comments to the team and then follows up to address pending comments for preparers Assists the Assistant Manager in gathering and organizing the information needed for the quarterly debrief meeting with the cluster to review the team's performance. This includes consolidating review comments and action points to watch out for the following quarter. Decides on proper treatment for transactions when differences in points of view arise, then escalates recommendations to appropriate authorities, as needed. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Reviews and approves the timesheets of their team (Junior Accountants and Accountants) and ensures they are completed daily and accurately filed for all hours worked in a timely manner. Reviews and pre-approves filed overtime of their team (Junior Accountants and Accountants). Assigns, sets up, monitors, updates all deliverables via the workflow planner in a timely manner for the team. Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Reports any breaches, complaints or errors to appropriate authorities in a timely manner. Prepares the error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Responsible for ensuring action items are addressed in a timely manner. Drafts error reports/compliance cases by collecting information on the root cause then proposes the corrective actions and preventive measures in a timely manner. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages Conflict - Handling conflict situations effectively, with a minimum of noise. Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Organizational Savvy - Manoeuvring comfortably through complex policy, process and people-related organisational dynamics. Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.

Job Summary To provide and ensure the timely and high-quality service and deliverables to leading private equity and funds clients under the guidance and direction from supervisors, allocated to you on a regular basis. Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements. Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and areas of development. Responsible in preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. Responsible in preparation and completion of capital call and distribution workings along with notices and release to respective investors. Assist with conversion of Private Equity Funds from other accounting applications to Investran. Assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). This entails assisting in all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. To assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. Core Responsibilities Responsible for the preparation of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients. To ensure all deliverables are timely and accurate. Acquiring knowledge of designated clients' requirements and deliverables. Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements. Proactively seeks adequate training, feedback, and support in both technical and non-technical aspects of the role. Guides new peers and/or junior members of the team on the client specifics and other deliverables (Technical). Tasks & Duties Cluster Client Delivery Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables. Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements. To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant. Delivers consistent and quality information within the agreed timeframes. Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines To be knowledgeable with the components of the reports generated by the appropriate platform/s To be able to review outputs and all other deliverables prepared. To address review comments. Takes ownership, prepares, and replies to cluster/Client/Investor’s queries within 24 hours. Escalate any job-related issues and concerns to the appropriate authorities in a timely manner. Provides support to the rest of the team and other teams, as needed. To act as an alternate for Senior Accountants or Assistant Managers based on business needs. Responsible for consolidating queries, requirements, and comments from the client. Researches and validates the team's interpretation of the requirements, when needed, to the technical team. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Sets up, monitors, updates and closes all deliverables via the workflow planner. Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Reports any breaches, complaints, or errors to appropriate authorities in a timely manner. Assists in the preparation of error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. Manages Conflict - Handling conflict situations effectively, with a minimum of noise. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Organizational Savvy - Manoeuvring comfortably through complex policy, process, and people-related organisational dynamics.

Job Summary The Manager is responsible for delivering high-quality accounting services through effective team leadership and operational oversight. This role involves managing team performance, developing staff capabilities, and ensuring consistent service delivery across all client engagements. The Manager oversees the preparation and review of complex deliverables while maintaining strong relationships with clusters and stakeholders. Additionally, this position drives operational excellence through monitoring and managing of key performance indicators (KPIs), resource optimization, and quality assurance. The Manager also provides technical guidance on complex client requirements, supervises and coordinates the team’s activities, ensuring compliance with IQ-EQ's policies and procedures. Core Responsibilities Lead and manage team performance to ensure high-quality service delivery Drive operational excellence and efficiency within assigned teams Ensure compliance with organizational policies and quality standards Develop and maintain strong relationships with clusters and stakeholders Build and maintain technical expertise in complex client requirements Monitor and optimize team capacity and resource allocation Guide professional development of team members Maintain oversight of budget and financial targets Champion process standardization and quality control measures Provide escalation support for complex client matters Tasks Establish measurable goals and KPIs aligned with organizational objectives Assess team performance and provide constructive feedback regularly Optimize resource allocation including personnel, budgets, and time Implement quality assurance processes to maintain service standards Identify skill gaps and coordinate training opportunities Build strong relationships with clusters to ensure long-term collaboration Enforce departmental policies and procedures for operational efficiency Provide technical and non-technical guidance to team members Conduct regular team and one-to-one meetings Maintain deep knowledge of client agreements, SOWs, and SLAs Ensure successful integration of new team members Monitor process standards implementation with Assistant Managers Act as first escalation point for corporate client issues Mediate and resolve staff conflicts Support team growth through feedback and learning opportunities Skills Primary Skills: Corporate Accounting, Book keeping, financial statements, Tax, GL reconciliation, MANCO accounts; AP, AR, RTR; intercompany accounting, intercompany ledger, intercompany recons, management company accounting, Preferred skills - Treasury and Payments – Accounts receivable & Payable activities, US GAAP Must have Knowledge on US GAAP; must have worked on accounting tools (preferably Netsuite, Sage, Quickbook).

Job Summary To provide and ensure the timely and high-quality service and deliverables to leading private equity and funds clients under the guidance and direction from supervisors, allocated to you on a regular basis. Concentrates on delivering consistent results by focusing mainly on preparation of core processes, low complex ad hoc work and minimal client requirements. Performs self-review of core processes to demonstrate self-awareness in gaining productive insights into professional and personal strengths and areas of development. Responsible in preparation and completion of NAV and Financials of the private equity funds that include recording journal entries, preparing monthly/quarterly/annual financials, processing payments, preparing investor notices and various client reporting. Responsible in preparation and completion of capital call and distribution workings along with notices and release to respective investors. Assist with conversion of Private Equity Funds from other accounting applications to Investran. Assist with onboarding new Private Equity Funds in the accounting platform (Investran, Paxus). This entails assisting in all reporting requirements, such as but not limited to financial statements, working papers/ management accounts, partner statements and ad-hoc client deliverables. To assist in various accounting and administration processes and conduct all work in accordance with IQ-EQ India Global Client Delivery's policies and procedures. Core Responsibilities Responsible for the preparation of Financial Statements with Disclosures, NAV reporting and other ad-hoc service requests for funds and/or corporate clients. To ensure all deliverables are timely and accurate. Acquiring knowledge of designated clients' requirements and deliverables. Ensure compliance by following procedures and checklists following SSAE and other similar statutory requirements. Proactively seeks adequate training, feedback, and support in both technical and non-technical aspects of the role. Guides new peers and/or junior members of the team on the client specifics and other deliverables (Technical). Tasks & Duties Cluster Client Delivery Acquires knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to prepare deliverables. Ensures complete information, data, supporting documents, etc. are received for the preparation of the needed requirements. To acknowledge or to escalate the completeness of the information, data, supporting documents, etc. to the Senior Accountant. Delivers consistent and quality information within the agreed timeframes. Prepare, complete, and ensure the quality of the assigned clients’ deliverables within the agreed timelines To be knowledgeable with the components of the reports generated by the appropriate platform/s To be able to review outputs and all other deliverables prepared. To address review comments. Takes ownership, prepares, and replies to cluster/Client/Investor’s queries within 24 hours. Escalate any job-related issues and concerns to the appropriate authorities in a timely manner. Provides support to the rest of the team and other teams, as needed. To act as an alternate for Senior Accountants or Assistant Managers based on business needs. Responsible for consolidating queries, requirements, and comments from the client. Researches and validates the team's interpretation of the requirements, when needed, to the technical team. Workflow Management Ensures timesheets are completed daily and accurately filed for all hours worked. Sets up, monitors, updates and closes all deliverables via the workflow planner. Systems Understands and uses best practice on accounting platform/s. Understands and becomes knowledgeable on how to generate reports using reporting platform/s. Risks Ensures relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors. Reports any breaches, complaints, or errors to appropriate authorities in a timely manner. Assists in the preparation of error reports, identifies the areas of operational risk and participates in proposing appropriate remedial actions within 24 hours of identifying the error. Other May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function. Escalates any other work-related issues and concerns to the appropriate authorities in a timely manner. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organisational goals. Manages Conflict - Handling conflict situations effectively, with a minimum of noise. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Organizational Savvy - Manoeuvring comfortably through complex policy, process, and people-related organisational dynamics.

- Assertive and persistent in approach with an attitude of getting work done. - Amicable and able to form and foster business relationships. - Ability to handle conflict professionally. - Ability to connect to on ground reality and act decisively and quickly. - Ability to identify, understand and process data on a regular basis. - Driven and motivated with an attitude to create an impact and go beyond what is asked. - Professional Conduct and respect for co-workers. - Honesty and Sincerity is a must. Operations on day-to-day operations by following our Standard Operating Process. - The Site head role is a high intensity, high responsibility and hands on role. - The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels. - Key deliverables. - Maintain healthy relationship with client/employees. - Vendor relationship on-the-go training. - Managing and minimizing process and system deviations. - Managing delivery SLAs and maximizing customer satisfaction. - Engaging vendors maximizing their business involvement. Requirements - Must have from Hotel Management background. - 4- 6 years of experience. - Fostac Trained. - Food-tech Experience is an added advantage. - Local language is mandatory.

Job Title: Business Development Manager RPO (International Sales) We are looking for a results-driven Business Development Manager to lead international sales for our Recruitment Process Outsourcing (RPO) solutions. The ideal candidate has a strong background in B2B consultative sales , a deep understanding of RPO models , and proven success in closing global deals across North America, EMEA, APAC, or LATAM . Key Responsibilities: Drive new international business for RPO services Lead end-to-end sales cycle: prospecting to closure Build relationships with C-level and TA leaders globally Collaborate internally to design client-focused solutions Represent the company at global HR events Maintain CRM and track sales pipeline Stay updated on global TA trends and competitors Qualifications: Bachelors in Business/Marketing/HR; MBA preferred 5+ years of international RPO/staffing sales experience Proven success in large, global RPO deal closures Strong knowledge of RPO models, pricing, and compliance Excellent communication and cross-cultural negotiation skills

To assist Manager - Operations on day-to-day operations by following our Standard Operating Process. - The Site head role is a high intensity, high responsibility and hands on role. - The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels. - Key deliverables. - Maintain healthy relationship with client/employees. - Vendor relationship on-the-go training. - Managing and minimizing process and system deviations. - Managing delivery SLAs and maximizing customer satisfaction. - Engaging vendors maximizing their business involvement. - Assertive and persistent in approach with an attitude of getting work done. - Amicable and able to form and foster business relationships. - Ability to handle conflict professionally. - Ability to connect to on ground reality and act decisively and quickly. - Ability to identify, understand and process data on a regular basis. - Driven and motivated with an attitude to create an impact and go beyond what is asked. - Professional Conduct and respect for co-workers. - Honesty and Sincerity is a must. Requirements - Must have from Hotel Management background. - 4- 6 years of experience. - Fostac Trained. - Food-tech Experience is an added advantage.

Number of Openings 1 ECMS ID in sourcing stage 529556 Assignment Duration 12 months Total Yrs. of Experience 10+ years Relevant Yrs. of experience 8-10 years Detailed JD (Roles and Responsibilities) Controlling Consultant (Senior Consultant). Should be well versed in configuration skills in key areas like Product Costing, Preliminary Costing, Sale Order Costing, Overhead Costing, Settlements, Project Systems and COPA Should have knowledge in Repetitive Manufacturing, Discrete Manufacturing with PP Integration Should have SAP S4HANA experience with integration skills of FICO with MM, SD, PP Integration Should have experience in at least 1 end to end Implementation in S4HANA Should have experience to handle AMS tickets with in the SLAs. Candidate should have experience in writing Functional Specifications independently and should have worked on Custom Objects build from Scratch to Deployments Mandatory skills SAP-CO Desired/ Secondary skills SAP-CO Domain Senior Consultant Max Vendor Rate in Per Day (Currency in relevance to work location) 13000 INR/DAY to 15000 INR/DAY Maximum Work Location given in ECMS ID Bangalore/ Hyderabad/ Chennai WFO/WFH/Hybrid WFO WFO Hybrid BG Check (Before OR After onboarding) Pre-Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO NO

PURPOSE AND SCOPE: HR Manager who will implement, and execute HR programs and practices, collaborating with all stakeholders, meeting service deliverables and quality and ensuring team adherence to all KPI s, SLAs, Compliance, Legal, Human Rights, and Labor requirements. Role will report to a cluster HR leader and will be part of regional HR team. Scope of role will be Sales and Technical operations function in the Medtech business. The employee base for these functions is approx. 300 Employees. PRINCIPAL DUTIES AND RESPONSIBILITIES: Ensures the teams are applying HR policies and employee programs fairly, consistently, and in accordance with Company core values, mission, and labor laws. Policies, programs and processes may include Compensation, Benefits, Recruiting, Learning Development, Employee Engagement, Retention, HR audits, and HR administrative tasks per global, regional, or local requirements. Assists with evaluation of business requirements and works in collaboration with the Cluster HR Head, Strategic HR Business Partners of the Businesses and Center of Excellence teams to ensure communication, implementation, and support of any fully approved program or process can be done effectively. Ensures team provides appropriate service of such programs and processes and has appropriate feedback mechanisms. Addresses concerns of a diverse scope and demonstrates good judgment in selecting methods and techniques for obtaining solutions. Ensures quality of problem/resolution responses and investigations to safeguard the uniform and equitable treatment of employees. Continuously assesses quality of procedures, SOPs and SLAs and implements changes as necessary to ensure client satisfaction. Uses data tools and people related metrics to diagnose and identify trends and develop proactive steps to avoid recurring issues. This includes the team usage of case management and documentation measures. Stays current on employment and labor practices and is experienced with managing Employee relations matters. Normally receives little instruction on day-to-day work, general instructions on new assignments, and can manage multiple and conflicting priorities. Performs other related duties as assigned. EDUCATION AND REQUIRED CREDENTIALS: MBA in human resources. EXPERIENCE AND SKILLS : 10- 12 years of experience including leading team. Demonstrated ability to be an agent of change . Must be able to manage multiple and conflicting priorities . Is resilient and can navigate challenging or difficult situations with the ability to hold crucial conversations. Collaborates at all levels through listening, sharing, and building upon ideas, challenging others ideas respectfully, compromises and adapts in order to achieve common goals that are the best interests of the organization and the teams involved. Competence in software applications relating to human resources such as case management systems and Workday is preferred along with the suite of Microsoft Office products. Demonstrates excellent communication skills - both written and verbal including English Can work independently and can manage multiple and competing priorities. Has strong business acumen in addition to Human Resources skills. Is a strong team player Has an unquestionable commitment to confidentiality, integrity, and privacy. Healthcare experience a plus. At Fresenius Medical Care, we are committed to creating a diverse and inclusive workplace where every individual is respected and valued. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, gender, age, nationality, sexual orientation, disability, caste, or any other characteristic protected by applicable laws. We believe in fostering a culture of fairness, respect, and equal opportunity, where everyone has the chance to thrive and grow.

To assist Manager - Operations on day-to-day operations by following our Standard Operating Process. - The Site head role is a high intensity, high responsibility and hands on role. - The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels. - Key deliverables. - Maintain healthy relationship with client/employees. - Vendor relationship & on-the-go training. - Managing and minimizing process and system deviations. - Managing delivery SLAs and maximizing customer satisfaction. - Engaging vendors & maximizing their business involvement. - Assertive and persistent in approach with an attitude of getting work done. - Amicable and able to form and foster business relationships. - Ability to handle conflict professionally. - Ability to connect to on ground reality and act decisively and quickly. - Ability to identify, understand and process data on a regular basis. - Driven and motivated with an attitude to create an impact and go beyond what is asked. - Professional Conduct and respect for co-workers. - Honesty and Sincerity is a must. Requirements - Must have from Hotel Management background. - 4- 6 years of experience. - Fostac Trained. - Food-tech Experience is an added advantage. - Local language is mandatory.

To assist Manager - Operations on day-to-day operations by following our Standard Operating Process. - The Site head role is a high intensity, high responsibility and hands on role. - The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels. - Key deliverables . - Maintain healthy relationship with client/employees. - Vendor relationship & on-the-go training. - Managing and minimizing process and system deviations. - Managing delivery SLAs and maximizing customer satisfaction. - Engaging vendors & maximizing their business involvement. - Assertive and persistent in approach with an attitude of getting work done. - Amicable and able to form and foster business relationships. - Ability to handle conflict professionally. - Ability to connect to on ground reality and act decisively and quickly. - Ability to identify, understand and process data on a regular basis. - Driven and motivated with an attitude to create an impact and go beyond what is asked. - Professional Conduct and respect for co-workers. - Honesty and Sincerity is a must. Requirements - Must have from Hotel Management background. - 4- 6 years of experience. - Fostac Trained. - Food-tech Experience is an added advantage. - Local language is mandatory.

Seeking a dynamic and results-driven Key Account Manager to manage and grow relationships with our most important clients. The ideal candidate will serve as the main point of contact for assigned key accounts, ensuring client satisfaction and driving business growth through strategic account planning and execution. Manage and grow strategic accounts, ensuring client retention, SLA compliance, and revenue growth Own end-to-end relationships with key clients (F1, F2, F3 F5 customer). Drive account growth via upselling/cross-selling (e.g., warehousing, tech solutions). Monitor SLAs (on-time delivery, inventory accuracy) and resolve operational issues. Deliver monthly performance reports with actionable insights. Understand client needs and objectives and ensure the company delivers tailored solutions. Meet and exceed sales targets and business KPIs for assigned key accounts. Handle conflict resolution and address any issues that may arise between the client and company.

SUMMARY Hiring Service Desk Associate - Bangalore(WFO), Salary: 3.5 LPA Location: Bangalore (Work from Office) Only freshers can apply Joining: Immediate Joiners Only Role Overview: Join Wipro as a Service Desk Associate and become the first point of contact for IT support. You’ll assist users via phone, chat, or email to resolve hardware, software, and network issues. Ideal for those with good communication and a tech-savvy mindset! Provide first-level IT support to end-users Troubleshoot hardware, software, and networking issues Log and track tickets, escalate as needed Ensure quick resolution of service requests Work closely with internal teams to improve user experience. Requirements Required Skills & Qualifications: Graduates only (technical background preferred) Excellent English communication both spoken & written Basic understanding of IT concepts & troubleshooting Willing to relocate (relocation bonus provided) Must be immediate joiners only Benefits Relocation Bonus will be provided Medical & PF benefits Great career growth and IT learning opportunities

Job Description This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products. We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a high-performance R&D team. How will you make an impact? Work with the line of business to define the product roadmap and strategy. Create short, medium, and long-term plans to achieve strategic objectives. Work closely with the product managers, technical architects, QA engineers, technical writers, and software engineers to define/develop features big and small for our products. Actively guide and mentor the team to develop features to meet functional, documentation and quality requirements while obviating roadblocks. Drive and impact all current processes related to software development and improvements across the org as necessary. Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc. Provide worldwide support to our customers. Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization. Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload. Design and present projects to improve current process and overall platform Have you got what it takes? B.E/B.Tech in computer science or M.E/ M.Tech/MBA optional 18+ years of experience in Software Engineering. At least 5 years' experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS). Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance. Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring. Experience with Quality targets and SLAs for SaaS applications. Experience of product development using Frontend and Java / .NET technologies and frameworks like Spring. Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS). Experience working in a global product software company for enterprise customers (Fortune 100 companies). Experience working abroad or with global teams is preferred. Demonstrated ability to deftly influence others, especially in sensitive or complex situations. Deep experience with agile software development techniques and pitfalls. Excellent communication skills, problem-solving and decision-making skills. Excellent interpersonal skills. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7304 Reporting into: Vice President, Engineering Role Type: People Manager

Position Overview : We are seeking a skilled and motivated Support Engineer to join our support team. In this role, you will serve as a critical link between customers and engineering, providing high-quality technical assistance, troubleshooting complex issues, and ensuring timely resolution of problems. The ideal candidate has a strong technical background, excellent communication skills, and a customer-first mindset. Responsibilities: Provide first- and second-line technical support for our products and services. Diagnose, troubleshoot, and provide possible solutions for software, and network-related issues. Act as a liaison between customers and internal teams, including product and engineering. Document customer interactions and technical issues in the companys ticketing system. Document issue resolution steps and known issues in the knowledge base. Reproduce customer-reported issues and escalate bugs or feature requests when necessary. Prioritize tasks effectively to meet SLAs and deadlines. Work closely with team members to share insights and best practices. Escalate complex technical issues to the appropriate team and follow up to ensure resolution. Requirements: Bachelors degree in computer science, Information Technology, Engineering, or equivalent experience. 2+ years of experience in a technical support, IT, or systems engineering role. Strong understanding of operating systems (Windows, Linux, macOS) and networking concepts. Experience with ticketing systems (Zendesk, Jira). Excellent problem-solving and communication skills. Customer-focused attitude with the ability to handle high-pressure situations. Accommodate working hours to support American and European customer base. Desirable Skills: Experience supporting SaaS or cloud-based platforms (e.g. AWS). Familiarity with scripting languages (Javascript, Python). Experience supporting AI tools/systems that use LLMs via APIs with prompts and RAG. Knowledge of APIs, PostgreSQL databases, and log analysis tools. ITIL or other relevant certifications. Experience: 2+ Years Relevant and Focussed experience Education: Bachelors degree in computer science, Information Technology, Engineering, or equivalent experience. Location: Work from office (Koregaon Park, Pune) Work Timings: Rotational Shift Workdays/shifts can be modified at the Managers discretion