Service Engineer For FIS Quantum & FIS Echos Gigaops Global Solutions

6.0 - 10.0 years

4 - 7 Lacs

Bengaluru, Karnataka, India

On-site

Role & Responsibilities Provide end-to-end technical support and on-site service for the deployment, maintenance, and troubleshooting of FIS Quantum and FIS Echos platforms. Coordinate installations, system upgrades, and performance optimization in close collaboration with cross-functional teams. Diagnose and resolve hardware and software issues to ensure minimal disruption to client operations. Conduct regular system checks, monitor performance, and ensure compliance with industry standards and best practices. Document technical processes and provide clear, actionable support guidelines and knowledge base contributions. Manage service escalations and deliver timely, on-site customer support to meet established SLA targets Skills & Qualifications Must-Have: Proven experience with FIS Quantum, FIS Echos, or similar financial service platforms. Must-Have: Strong technical troubleshooting skills along with hands-on experience in hardware, networking, and IT system architecture. Must-Have: Excellent communication and interpersonal skills with a track record in client-facing roles. Must-Have: Ability to work on-site in India and adapt to dynamic work environments. Preferred: Relevant certifications in hardware, networking, or IT systems management. Preferred: Experience with service management tools and process optimization methodologies.

Posted 1 week ago

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