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Quiktrak, LLC logo
Production Tech Support Executive Quiktrak, LLC

0.0 - 3.0 years

0 Lacs

hyderabad, telangana

On-site

As a Product Tech Support Executive at Quiktrak, you will play a crucial role in providing technical support for our product, ensuring a seamless user experience, and collaborating with the development team to enhance system performance. Your responsibilities will include: - Addressing customer tickets with a focus on first-point resolution. - Mastering our software product to provide in-depth guidance to users. - Identifying and delegating system anomalies to the development team for resolution. - Acting as a proactive communicator between Softwire and users, providing timely updates on ticket status. - Ensuring all tickets are tracked and closed while updating the knowledge base for quicke...

Posted 1 week ago

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