7 Sla Reporting Jobs

2+ of hands-on exp in Logistics Operations BPO industry is preferred , MDM :Profiling, Cleansing & Enrichment,Standardization, Deduplication Marine:Demurrage, Cargo Shipping Industry, Import & Export Doc, Port operations, Shipping/Marin Insurance

Role Overview: As an Operations Manager, IT Service Desk at CACTUS, you will lead and manage a team of IT Service Desk professionals to ensure prompt and effective resolution of technical issues while delivering exceptional customer service to internal and external stakeholders. You will oversee the day-to-day operations of the IT Service Desk, conduct ticket analysis to enhance service quality, and maintain comprehensive service logs. Additionally, you will demonstrate hands-on expertise with MDM platforms and utilize various tools to coordinate essential support activities. Key Responsibilities: - Oversee day-to-day operations of the IT Service Desk, including ticket assignment, resolution...

Required Skills and Experience Having 5+ Years of experience in Service Level Management (SLM) Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, c...

Job Title: SLA Reporting Lead Telecom / Network Services Location: Bangalore Experience: 5-10 years (preferably in Telecom / Network / SLA Reporting) Employment Type: Full-time Shift: US Shift Job Overview The SLA Reporting Lead will be responsible for managing end-to-end Service Level Agreement (SLA) reporting for Client contracted services. This includes ensuring compliance with customer contracts, preparing monthly SLA reports, validating data, and providing insights into network performance and service availability. The role requires strong analytical, reporting, and stakeholder management skills. Key Responsibilities Prepare and deliver monthly SLA reports in line with Customer/Contract...

The role of WAF - L2 requires 3 to 10 years of experience in working on Network Security. The position is based in Mumbai and the ideal candidate should hold Product Certification in F5 WAF/Cloudfare Certified Professional. The candidate should have overall 3-6 years of experience in network security with a minimum of 3 years dedicated to managing WAF solutions. Proficiency in managing WAF, working with Windows, Linux, and Unix environments is essential. Hands-on experience in commissioning and implementing WAF solutions, integrating with various management and authentication authorization tools, and automating processes using scripting is required. Responsibilities include managing policies...

As a Senior Service Management Consultant at Capgemini, you will have the opportunity to utilize your 9-10 years of service management experience to make a significant impact. With your ITIL v3 certification, including foundation as a minimum and preferably manager or expert level, you will play a crucial role in ensuring effective communication with clients and internal team members. Your key responsibilities will include designing, developing, and implementing ITIL aligned processes while demonstrating strong verbal and writing skills. You will be proficient in using service management tools such as BMC's IT Service Management (ITSM, Remedy) and possess excellent time management skills to ...

As a Network Security Engineer (WAF F5) at our organization, you will be responsible for managing and maintaining WAF solutions within our network security infrastructure. With 3 to 6 years of experience in network security, including at least 3 years specifically focused on WAF solutions, you will play a key role in ensuring the security and integrity of our network. Your responsibilities will include managing WAF policies, automating processes using scripting tools, integrating WAF solutions with various management and authentication tools, and troubleshooting network issues across different layers. You will also be involved in incident and problem management, compliance audits, and mainta...