Junior L1 Genesys Support Engineer Miratech

0.0 years

0 Lacs

roorkee, uttarakhand (uttaranchal), india

Remote

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989...

Posted 2 months ago

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Junior L1 Genesys Support Engineer Miratech

1.0 - 5.0 years

0 Lacs

roorkee, uttarakhand

On-site

As a Junior Technical Support Engineer for Genesys Cloud-related projects at Miratech, you will be responsible for performing minor updates, upgrades, and changes to callflows, as well as timely resolving client issues within the PST time zone. Your role will involve working full-time and remotely, presenting a great opportunity for a quick learner who is customer-focused, patient, and detail-oriented, and willing to work collaboratively in a team environment while developing support services and expanding knowledge of Genesys technology. **Responsibilities:** - Receiving and processing requests per alerts and calls within the defined SLA. - Clarifying incoming requests with customers, creat...

Posted 2 months ago

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