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Junior L1 Genesys Support Engineer Miratech

1.0 - 5.0 years

0 Lacs

roorkee, uttarakhand

On-site

As a Junior Technical Support Engineer for Genesys Cloud-related projects at Miratech, you will be responsible for performing minor updates, upgrades, and changes to callflows, as well as timely resolving client issues within the PST time zone. Your role will involve working full-time and remotely, presenting a great opportunity for a quick learner who is customer-focused, patient, and detail-oriented, and willing to work collaboratively in a team environment while developing support services and expanding knowledge of Genesys technology. **Responsibilities:** - Receiving and processing requests per alerts and calls within the defined SLA. - Clarifying incoming requests with customers, creat...

Posted 1 week ago

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